Ten reasons why Blue is your plan

® Registered trademark of the Blue Cross and Blue Shield Association. Blue Cross Blue Shield of Delaware is an independent licensee of the Blue Cross and Blue Shield Association. ®′ CAHPS is a registered trademark of the Agency for Healthcare Research and Quality. Top Ten 03/2009

The Most Trusted Name in Health Care Benefi tsAs the state’s largest and most respected health benefi ts provider for nearly 75 years, Blue Cross Blue Shield of Delaware (BCBSD) has earned the trust of the Delaware community.

The Largest Network of Providers in Delaware BCBSD has the largest provider network in the state — and the tools to make it easy to fi nd the right doctor for you with our state-of-the-art “Find a Doctor” search tool at bcbsde.com.

The BlueCard® NetworkWith access to 90 percent of hospitals and 80 percent of doctors in the United States, no matter where you go, your benefi ts go with you.

Innovative Wellness ProgramsWith our BluePrints for Health program, we provide the health and wellness tools you need to make more informed health care choices and better manage your well-being. BluePrints for Health works with selected partners to offer programs focusing on prevention and wellness, medical management, education, and care management.

Effective Care ManagementYou’ll fi nd the information and support you need to manage chronic and complex medical conditions, such as asthma, diabetes and heart disease. Our programs enhance the lives of nearly 32,000 members, and are known for achieving measurable results and long-term benefi ts.

Award Winning QualityOur dedication to providing quality health care benefi ts is widely recognized, earning BCBSD high level honors and accreditations from prestigious organizations. For the third year in a row, BCBSD scored in the 90th percentile nationally in the annual survey by CAHPS®’ (Consumer Assessment of Healthcare Providers and Systems), which ranks health plans based upon member satisfaction.

bcbsde.comOur comprehensive website is the easiest way to manage your health plan and benefi ts. You can also fi nd valuable health news, tips and wellness tools — to help you live better. And with our easy registration process, you can get quick access to your coverage information and our customer self-service features.

Plan Comparison AssistanceIf you need help deciding between plans, our Plan Comparison Tool lets you see how your out-of-pocket expenses would change between plans based on your current health care usage. The comparison tool is available on the Customers portal of bcbsde.com under the Resources & Tools tab.

Answers Anytime: Day or NightOur automated voice response telephone system and website, bcbsde.com, offer customer service 24/7. You can check enrollment information, claims status and request identifi cation cards at your convenience.

Peace of MindYou can feel good about choosing our health plans because you can count on BCBSD to help provide access to the care you need. In fact, more Delawareans choose BCBSD health plans than any other — and one in three Americans counts on Blue Cross and Blue Shield nationwide.

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