Top tips for effective workshops / UX Brighton / February 2015

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M&G Facilitation Training Business Analysis Team

tips for effective workshops

10UX Brighton / February 2015

Alison CowardBracket@alisoncowardwww.bracketcreative.co.uk1

Bracketwww.bracketcreative.co.uk

The three stages of great workshops:

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The three stages of great workshops:1. Preparation

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The three stages of great workshops:1. Preparation2. On the day

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The three stages of great workshops:1. Preparation2. On the day3. Follow-up

Bracketwww.bracketcreative.co.ukPREPARATION

1Should you run a workshop?

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1Should you run a workshop?

Reasons for workshops

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1Should you run a workshop?

1. To gather info

2. Generate ideas

3. Make decisions

Bracketwww.bracketcreative.co.uk

1Should you run a workshop?

1. To gather info

2. Generate ideas

3. Make decisions

Bracketwww.bracketcreative.co.ukProbably the most straight forward - youre asking people to share what they know

1Should you run a workshop?

1. To gather info

2. Generate ideas

3. Make decisions

Bracketwww.bracketcreative.co.ukSlightly more difficult as you have to encourage creativity, ensure equal contributions etc

1Should you run a workshop?

1. To gather info

2. Generate ideas

3. Make decisions

Bracketwww.bracketcreative.co.ukMost challenging as youre asking people to agree

1Should you run a workshop?

Some workshops may have an element of all three, but the important thing to remember is that its all about

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1Should you run a workshop?

BracketSome workshops may have an element of all three, but the important thing to remember is that its all about

www.bracketcreative.co.ukCOLLABORATION

1Should you run a workshop?

BracketSome workshops may have an element of all three, but the important thing to remember is that its all about

www.bracketcreative.co.ukCOLLABORATIONand a genuine curiosity in what people have to say

Image by Juhan Sonin on Flickr2Bracketwww.bracketcreative.co.ukThink of the preparation stage as a real design process.

Image by Juhan Sonin on Flickr2Bracketwww.bracketcreative.co.ukThink of the preparation stage as a real design process. Consider form, function and the user experience.

Image by Juhan Sonin on Flickr2Bracketwww.bracketcreative.co.ukThink of the preparation stage as a real design process. Consider form, function and the user experience. Be clear on what you need to do with the content after the workshop and work backwards from there.

Think beyond the end of the workshop

Image by Juhan Sonin on Flickr2Bracketwww.bracketcreative.co.ukThink of the preparation stage as a real design process. Consider form, function and the user experience. Be clear on what you need to do with the content after the workshop and work backwards from there.

3Image by Freddy Snijder on Flickr

3

Get people standing up, moving around and using their hands

Image by Freddy Snijder on Flickr3

Get people standing up, moving around and using their hands

Make it dynamic

Image by Freddy Snijder on Flickr

4Separate divergent and convergent thinking

Bracketwww.bracketcreative.co.ukImage by Kyle Macdonald on Flickr

4Separate divergent and convergent thinking

Bracketwww.bracketcreative.co.ukThink of as many uses of a paperclip as possible

Image by Kyle Macdonald on Flickr

4Separate divergent and convergent thinking

Bracketwww.bracketcreative.co.ukThink of as many uses of a paperclip as possible

Now, choose your best idea

Image by Kyle Macdonald on Flickr

4Separate divergent and convergent thinking

Bracketwww.bracketcreative.co.ukThink of as many uses of a paperclip as possible

Now, choose your best idea

Youre using a different thought process for each. You cant do both at the same time

5Plan for better brainstorming

Image by Ignacio Palomo Duarte on FlickrBracketwww.bracketcreative.co.ukAvoiding GROUPTHINKDont let senior staff speak first

Set the scene for critical thinking

Get someone to play devils advocate

Cass Sunstein & Reid Hastie Making Dumb Groups Smarter HBR November 2014https://hbr.org/2014/11/making-dumb-groups-smarter

Bracketwww.bracketcreative.co.ukAvoiding GROUPTHINKDont let senior staff speak first - let others start by sharing their ideas

Set the scene for critical thinking

Get someone to play devils advocate

Cass Sunstein & Reid Hastie Making Dumb Groups Smarter HBR November 2014https://hbr.org/2014/11/making-dumb-groups-smarter

Bracketwww.bracketcreative.co.ukAvoiding GROUPTHINKDont let senior staff speak first - let others start by sharing their ideas

Set the scene for critical thinking give permission to challenge and constructively criticize

Get someone to play devils advocate

Cass Sunstein & Reid Hastie Making Dumb Groups Smarter HBR November 2014https://hbr.org/2014/11/making-dumb-groups-smarter

Bracketwww.bracketcreative.co.ukAvoiding GROUPTHINKDont let senior staff speak first - let others start by sharing their ideas

Set the scene for critical thinking give permission to challenge and constructively criticize

Get someone to play devils advocate have someone who is there to purposely disagree

Cass Sunstein & Reid Hastie Making Dumb Groups Smarter HBR November 2014https://hbr.org/2014/11/making-dumb-groups-smarter

Bracketwww.bracketcreative.co.ukGive people time to think individually firstGo for quantityBrainstorm in 15 min max cyclesCreate guidelines and constraints

Leigh Thomson Creative Conspiracy: The New Rules of Breakthrough CollaborationBracketwww.bracketcreative.co.ukBetter BRAINSTORMINGTechniques to tryBracketwww.bracketcreative.co.uk

Brainwriting

Breakout groups

Dot voting

Image by B Dixon on Flickr6Get interactive as early as possible

Bracketwww.bracketcreative.co.uk6Get interactive as early as possible

Bracketwww.bracketcreative.co.ukA simple example

6Get interactive as early as possible

Bracketwww.bracketcreative.co.ukA simple example

Ask a question, and ask participants to write down all their ideas, one per post-it note

6Get interactive as early as possible

Bracketwww.bracketcreative.co.ukAsk a question, and ask participants to write down all their ideas, one per post-it note

Then ask them to sort the post-it notes into themes

A simple example

ON THE DAY

Despite its image, facilitation is a valuable skill!

7Manage the introverts and extrovertsBracketwww.bracketcreative.co.uk7Manage the introverts and extrovertsBracketwww.bracketcreative.co.ukLike to think before they speak

7Manage the introverts and extrovertsBracketwww.bracketcreative.co.ukLike to think before they speak

Prefer to think out loud

7Manage the introverts and extrovertsBracketwww.bracketcreative.co.ukLike to think before they speak

Prefer to think out loud

Design a workshop that accommodates both types

8Embrace the chaos!

8Embrace the chaos!Especially here9You cant facilitate and participate at the same timeBracketwww.bracketcreative.co.uk9You cant facilitate and participate at the same timeBracketwww.bracketcreative.co.uk(theres too much to do)Bracketwww.bracketcreative.co.ukFacilitation is a bit like an icebergBracketwww.bracketcreative.co.ukVisible skillsKeeping timeIntroducing exercisesTaking notesSetting the toneNeutralBracketwww.bracketcreative.co.ukVisible skillsKeeping timeIntroducing exercisesTaking notesSetting the toneNeutralBracketwww.bracketcreative.co.ukVisible skillsLess obviousKeeping timeIntroducing exercisesTaking notesSetting the toneSummarizingManaging conflictEnsuring equal contributionsNoticing patternsAsking questionsKeeping focusMotivatingNeutralEncouragingBracketwww.bracketcreative.co.ukVisible skillsLess obviousKeeping timeIntroducing exercisesTaking notesSetting the toneSummarizingManaging conflictEnsuring equal contributionsNoticing patternsAsking questionsKeeping focusMotivatingNeutralEncouragingBracketwww.bracketcreative.co.ukVisible skillsLess obviousInvisibleKeeping timeIntroducing exercisesTaking notesSetting the toneSummarizingManaging conflictEnsuring equal contributionsNoticing patternsAsking questionsKeeping focusMotivatingActive listeningEmpathyComfortable with ambiguityFlexibleOpen to surprisesPatientSelf-awareKnowing when to stay silentThinking on your feetAble to synthesise quicklyGenuine curiosityNeutralEncouragingBracketwww.bracketcreative.co.ukVisible skillsLess obviousInvisibleFOLLOW-UP

Image by Jerome on Flickr10The main thing is PROGRESS

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Image by Jerome on Flickr10The main thing is PROGRESS

Bracketwww.bracketcreative.co.ukThis is the biggest factor that has a positive impact on inner work life the conditions that foster positive emotions, strong internal motivation, and favourable perceptions of the colleagues and the work itself Amabile & Kramer,The Progress Principle: Using small wins to ignite joy, creativity and engagement at work

Celebrate small wins

Bracketwww.bracketcreative.co.ukThe main thing is PROGRESS

Celebrate small winsKeep tasks and timelines visible

Bracketwww.bracketcreative.co.ukThe main thing is PROGRESS

Celebrate small winsKeep tasks and timelines visibleProvide regular feedback

Bracketwww.bracketcreative.co.ukThe main thing is PROGRESS

Celebrate small winsKeep tasks and timelines visibleProvide regular feedbackShort, but frequent, update meetings

Bracketwww.bracketcreative.co.ukThe main thing is PROGRESS

Bracketwww.bracketcreative.co.ukSummary three stages of great workshops

Preparation1. Is a workshop the right thing to do?2. Think beyond the end of the workshop3. Make it dynamic4. Separate divergent and convergent thinking5. Plan for better brainstorming6. Get interactive as early as possible

On the day7. Manage the introverts and extroverts8. Embrace the chaos9. You cant facilitate and participate at the same time

Follow-up10. The main thing is progress

THANKS FOR LISTENING!

Alison Coward@alisoncoward@bracketagencywww.bracketcreative.co.uk