TOSI LEIKKI - CX PLAYTHE CUSTOMER EXPERIENCE

WORKSHOP

Oct 5th, 2016 8.30 am to 5.30 pm

Kansallissali Helsinki

DATE AND TIME VENUE

www.tosileikki.fi

Visualize and explore complex situations

LEGO® Serious Play® is a unique tool, when people have to work with complex challenges, achieve common understanding and find common solutions. With the help of LEGO® Serious Play®, you will get visibility of your organisation, and you will be able to observe internal and external dynamics, explore various scenarios and gain awareness about the variety of opportunities. Give your brain a hand

Research shows that when our hands are used in thinking, our thoughts and ideas tend to be expres-sed in greater detail. As a result, they are more easily understood and remembered. This leads to more effective communication and dialogue.

Build real scenarios to deepen understanding

When working with LEGO® Serious Play®, you will use three-dimensional thinking by creating and constructing metaphors to describe real situations your organisation faces. Building landscape models with LEGO bricks, giving them meaning through storytelling and playing out possible scenarios deepens mutual understanding and creates strong bonds between the participants.

Understand present situations

The three-dimensional landscape you build using LEGO bricks provides valuable insight into the ways your company works and how they connect with the outside world. The bricks work as a catalyst – and by building and sharing stories, allow the description of complex situations, and composing new meaning from your present situations.

Take action right away

Insights made from LEGO® Serious Play are imme-diately actionable. Because the insights come from the people who will implement them, ideas don’t have to be introduced and anchored – they can be set into motion right away!

A tool for multiple applications

Strategy development - Evaluate relations to external partners, clients

Organisational development- For management, team and individual employees

Change management- Facilitate and implement structural changes

Product development and innovation - Unleash creative thinking and transform ideas into concrete concepts

LEGO® SERIOUS PLAY® IS SERIOUS BUSINESSLooking for a way to fast-track your focus on customer experience and to develop your customer encounters? Do you want to make the abstract concrete? Then this creatively engaging CX workshop is the right one for you. LEGO® Serious Play® is a creative and disruptive way to business development and unique customer experiences.

FACILITATORS

Micael BuckleCertifi ed LEGO® SERIOUS PLAY® Facilitator

Micael Buckle is the founder and CEO of consulting company IntHRface. He has helped his clients globally developing strategy, organisational, team and leadership skills. Buckle has been certifi ed in LEGO® Serious Play® at LEGO Company in 2003. He has lead more than 500 workshops around the world using this methodology, and is a leading trainer of LEGO® Serious Play® in Europe.

Sirte PihlajaCustomer Experience Optimiser, CCXP

Sirte Pihlaja (Certifi ed Customer Experience Professional) is the founder and CEO at Shirute, the Customer Experience Agency. For over 20 years, she has advised businesses around the world in strategy, experience design, sales and brand development to diff erentiate their brands by radically improving their CX. Sirte is a sought-aft er designer, speaker and facilitator. She heads the activities of CXPA Finland, the Finnish local networking community and CX insight catalyst of Customer Experience Professionals Association. Pihlaja is one of the fi rst Certifi ed Customer Experience Professionals (CCXP) in Europe.

AGENDA

Session 1: Introduction to the workshop

• Purpose, objectives and content• Introduction of the facilitators and participants

Session 2: Introduction to LEGO®Serious Play®

• The story of LEGO® Serious Play®• Theoretical foundation• Warm up exercises

Session 3: The identity of our company

• What is our value proposition from an internal perspective?• What is our value proposition from an external perspective?• What is our aspirational value proposition?

Session 4: Customer journeyexploration

• Analyzing and building diff erent customers and their experiences and journeys in relation to your value proposition

Session 5: Agents

• What infl uences our value proposition internally and externally?

• How and where do the agents aff ect us?

Session 6: Value landscape

• How is everything connected?

Early BirdRegister by June 30th

Save 25%

890€ + VAT

The price includes the attendance fee as well as breakfast, lunch

and coffee breaks. The pricing is available only for a limited time or as long as there are available seats. Register now to be sure to

get in on the groove!

GET YOUR TICKETS NOW

REGISTER

NormalBefore August 31st

Save 17%

990€ + VAT

The price includes the attendance fee as well as breakfast, lunch

and coffee breaks. The pricing is valid only for a limited time or as long as there are available seats. Register now to be sure to get in

on the groove!

Late arrivalFrom August 31st

1190€ + VAT

Hurry up! It’s almost d-day! The price includes the attendance fee

as well as breakfast, lunch and coffee breaks. If there are several

people from your organisation who wish to participate, please contact us at info@shirute.com!

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