TOTAL QUALITYMANAGEMENT

TOTAL QUALITY MANAGEMENT

MEANING

It is the management philosophy to set standards to

measure quality, process, product, supply chain, vendors

so as to delight your customer.

Is an enhancement to the traditional way of doing

business.

It is a proven technique to guarantee survival in world.

DIAGRAM

TOTAL QUALITY MANAGEMENT

COMPLETE VARIOUS DEFINITIONS ART OF MANAGING,

GIVING DIRECTION,

GETTING THINGS DONE.

ORIGIN

Total quality management owes its origin to two

americans: w.Edwards deming & j.M.Juran who launched

it first in Japan, which was on the process of rebuilding its

economy devastated by world war- 2nd.

EVOLUTION OF TQM

INTRODUCTION

Total quality management is for the most part common

sense.

Analyzing the three words, we have : Total - made up of whole,

Quality – Degree of excellence a product or service

provides, Management - Act, art or manner of handling,

controlling, directing etc.

Is an application of quantitative methods and human

resources to improve all the processes within an

organization.

It integrates fundamental management techniques,

existing improvements efforts and technical tools under a

disciplined approach.

The purpose of TQM is to provide a quality product

and/or service to customers, which will in turn increase

productivity.

With a higher quality product and lower price,

competitive position in the market place will be enhanced.

OBSTACLES

Lack of management commitment.

Inability to change.

Improper planning.

Lack of training.

Improper organization.

Ineffectiveness measurement technique.

Lack of resources and data.

Inadequate attention to internal and external customer.

Inadequate use of employee empowerment and

motivation.

Lack of will for continuous improvement.

PRINCIPLES

Quality is primarily responsibility of top management.

But it is every employee concern.

The system should be customer focus.

The production process and work method design to help

in achieving conformance.

Do it right for the first time.

Continuous quality check. Striving for continuous

improvement.

ADVANTAGES

Helps to face competition

Reduction in Customer complaints

Highly Motivated Personnel

Expansion and Diversification

DISADVANTAGES

Conservative Attitude of Indian Management

Master and Servant Relationship

Attitudes of Indian Society