total quality manegement
TRANSCRIPT
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W E L C OM E TO SEMINA R
ON
TOTAL QUALITYMANAGEMENT
(TQM)
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What is a TQM .
TQM Is an approach for continuslyimproving the qualities of goods & servicedelivered to the participations of the alllevels & the function on the organization
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Total Quality Management (TQM)
Total = Quality involves everyone and allactivities in the company.Quality = Conformance to Requirements(Meeting Customer Requirements).Management = Quality can and must bemanaged.TQM = A process for managing quality; it musbe a continuous way of life; a process ofimprovement in everything we do.
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Important processes of TQM .
PlanningOrganization
DirectingControl
Assurance.
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TQM Unable complains to-
Respond to better customer demand-o Product quality is relatively important aspect of
business.o Management must be gives the information of a
customer whenever required for produce the betterproducts.
Making management is more efficient-o The management is take seriously good qualities of
goods.o In a such organization idea are generated, creativity
and productivity is a important.
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Objective of TQM.
Meeting of the customer requirement.Continues improvement of the quality atthe every level, every stage & every place.
Participating & problem solving processes.Focused on continuously cost reduction.
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Implementation of TQM.
PlanDoCheck
Act.
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Plan-Lay down the plan policies & objectives of TQM.Plan method achieving to the organization.
Top priority should be accorded to the plan phase.Do
Provide the education & training to workers andmanager to achieve the object.People are responsible for execution of the plan.
Arrange education & training necessary for the plan.Provide the various resources of plan.
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Check-Check the result by observing them & find the causesof non conformance.
Analyze the results
ActTry to act for the preventing undesired effect.Measure the improvement & design for the features.Eliminate the its cause.
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Advantages of TQM-Benefit to the customer
Better customer relation. Customer satisfaction.
Benefit to the staff. Empowerment increases. Higher job interest. Higher satisfaction level.
Benefit to the organization. Product quality improve. Quality cost reduces. Marketing sale increases.
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SLOGANS COMMONLY USED INTQM.
Quality firstThe next process of our customer.
Speak with facts.
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hank
y