total quality partner
TRANSCRIPT
Total Quality Partner
STRATOSPHERE QUALITY OVERVIEW 1500+ employees providing resources and professional services across the
US servicing multiple industries
Serving nearly 1,000 manufacturers and suppliers
Exclusive third party quality provider for: 12 major US OEM automotive plants 7 OEM medical manufacturers 2 Power equipment manufacturers Major plumbing/fixture manufacturer Large hardware manufacturer Multiple Tier 1 and Tier 2 Suppliers
ISO 9001:2008 and ISO 13485:2003 certifications, the only industry provider to obtain both
SERVICES
Inspection Sorting / Containment Rework / Repair Projects Controlled Shipping (CSL1 & CSL2) Technical Services Light Assembly Warehousing Scanning Technology Launch Support
WE HAVE SERVED OVER
1,000MANUFACTURERS
PROVIDING A WIDE RANGE OF
SERVICES.
WHY NOT LET US
SERVE YOU?
© 2014 Stratosphere Quality. CONFIDENTIAL - All rights reserved
ACHIEVEMENTS AND CERTIFICATIONS ISO 9001:2008 and ISO 13485:2003 certifications,
the only industry provider to obtain both 2011 & 2013 MRO Honda Supplier of the Year Named to the Inc 5000 list of Fastest Growing Companies in
2013 & 2014 Ranked #5 on Indianapolis Business Journal’s 2013 Fastest
Growing Private Companies List Fishers Chamber of Commerce Pillar Award – 2010
Emerging Growth
5 QUALITY REASONS TO USE STRATOSPHERE
AVAILABILITY
TRAINING
TECHNOLOGY
CUSTOMER SERVICE
VALUE
We are on call 24/7 and we can be where you need us, when you need us quickly.
We place great emphasis on recruiting, screening, training, and rewarding our team.
Our proprietary online data and reporting system (SOLAR), and cutting-edge scanning and imaging system are just two of the technologies we use to deliver exceptional on-site quality services.
Our above and beyond attitude has earned us praise with some of the largest companies in the world.
Because of our streamlined, on-site, best approach, we can complete thejob quickly and efficiently saving you both time and money.
SAVING YOU TIME AND MONEY
Minimize involvement from your resources – our supervisors develop work instructions, train and manage
inspectors
Reduce time spent on data reporting: getinspection results, billing and time sheet
information online and download as Microsoft© Excel, Adobe PDF and more
Skilled teams and proven processes mean your projects are completed
accurately and on time
Lower overall costs with faster turnaround and greater efficiency
No contracts or minimum spend requirements
Limit internal resource strains – we coordinate projects and billing directly
with your suppliers
Push inspection activity back to supplier facilities with our large geographic
reach
Only Stratosphere Quality can provide the resources and expertise that increase efficiency and reduce expense.
HERE FOR YOU 24/7/365
Exclusive third party quality provider for: Automotive Aerospace & Defense Appliances, Electronics,
Hardware & Finishes Medical, Pharmaceuticals
& Life Sciences Outdoor Power Equipment Heavy Duty, Off Road
& Agriculture
1500+employees providing
resources and professional services
across the US servicing multiple
industries.
NATIONAL & INTERNATIONAL COVERAGE
Responsive to quality issues around the clock.
Staff three shifts, weekends, and holidays throughout the United States and Canada.
Consistent workflow processes across shifts and projects
OUR WORK PROCESS
OPERATIONAL BEST PRACTICES
Job Set Up
Work Instructions
In Process Audit
Hiring Practices
Date:
Inspector'sInitials
Notes: 1) Any associate assigned to a project needs a "3 Step Process" form filled out.2) Inspector is initialing off to verify that each Step was performed.
STEP 3: Observe the Inspector. Give the Inspector the opportunity to walk through each step of the WI with you there to observe, correct, and answer any questions that may come up. Correct mistakes or mishandling by explaining again, why it is important to follow the WI. Once you and the Inspector are confident that the job can be done exactly as described in the WI, have the Inspector sign off on the training log for the project.
Inspector's NameProject Number:
Customer:
Associate setting up the Inspector:
STEP 2: Demonstrate the Process. Walk through the inspection steps, demonstrating the correct method step by step to the Inspector and encourage them to ask questions or provide feedback as you go. Demonstrate each step of the Work Instruction.
STEP 1: Read the Work Instructions Together. Read the WI carefully along with the Inspector before beginning the process. Ask questions to ensure the Inspector understands how to conduct the project. Make sure the Inspector understands why the steps are written as they are.
PROJECT SPECIFIC SET UP Job Set Up Document
Three Step Process/Signed off by Supervisor & QI
PROJECT WORK INSTRUCTIONS
PROJECT IN PROCESS AUDIT In Process Audit
Completed 2x per shift to ensure inspector compliance
QI #1
DATE: Project # :AUDITOR: Supplier :
Inspector :Location :
Field Audit
QI #2
Audit Elements Circle One Circle One Circle One Circle One Circle One
Note: Resolve any issues if possible before moving on.
Yes No Yes No Yes No
3) Does Part # & Criteria match the Work Instruction? Yes No Yes No Yes No Yes No
Yes No
2) Does the Data Log need updated? Yes No Yes No Yes No Yes No Yes No
1) Is the Time Sheet correct & up to date? Yes No
1) Can QI state all variations of the suspect part #s? Yes No Yes No Yes No Yes No
Yes No
Yes No NA Yes No NA
Proc
ess
Yes No
2) Can QI explain & demonstrate the process? Yes No Yes No Yes No Yes No Yes No
Yes No NA
4) Are parts being marked in the correct location? Yes No NA Yes No NA Yes No NA Yes No NA Yes No NA
3) Are parts being marked with the wrong marker? Yes No NA Yes No NA
Yes No NA Yes No NA
7) How does QI mark a bad part?
Yes No NA
6) Can QI explain how to confirm rework is effective? Yes No NA Yes No NA Yes No NA Yes No NA Yes No NA
5) Are certified bins properly marked? Yes No NA Yes No NA
8) Who does the QI give a rejected part to?
9) Are rejected parts properly labeled & separated? Yes No NA Yes No NA Yes No NA Yes No NA Yes No NA
10) Is there a chance of uncertified parts getting by QI? Yes No Yes No Yes No Yes No Yes No
11) Does QI know what to do if parts are missed? Yes No Yes No Yes No Yes No Yes No
12) Did you observe QI performing Final Audit? Yes No NA Yes No NA Yes No NA Yes No NA Yes No NA
13) How many parts did you audit?
14) Does QI have any questions or concerns? Yes No Yes No Yes No Yes No Yes No
Audit (circle one)
QI #1:
NotesShift (circle one) Shift (circle one) Shift (circle one) Shift (circle one)
1st - 2nd
QI # 3 QI # 4
Pape
rwor
k
Shift (circle one)
1st - 2nd 1st - 2nd 1st - 2nd 1st - 2nd
QI #2: Audit (circle one) Audit (circle one) Audit (circle one) Audit (circle one)
HIRING PRACTICES
Effective Employee Selection Behavioral interviews Pre-employment testing Mock projects Background checks
Professional Workforce Benefits including health insurance, holidays, and
vacation Clear career path for Inspectors, Team Leaders and
Supervisors
TECHNOLOGY
Stratosphere Quality provides technology-based solutions for identifying, tracking and analyzing data regarding your quality
projects. Our technology enables us to scan, transmit and record all relevant workflow information ensuring that our client's
projects are accurate and efficient.
SOLAR GIVES YOU…
Online access available 24 hoursa day
A central point of reporting for both internal and supplier projects
Exclusive quality reporting formats on demand
Customization to meet specific reporting needs
HERE FOR YOU
24/7/365
OUR TEAM OF QUALITY
EXPERTS ARE READY TO
PARTNER WITH YOU
© 2014 Stratosphere Quality. CONFIDENTIAL - All rights reserved
CORPORATE HEADQUARTERS12024 Exit Five ParkwayFishers, Indiana 460371-877-224-8584
YOUR ACCOUNT MANAGERAdam [email protected]
www.stratospherequality.com