98%AGREE TOTAL SYNERGY IS

FRIENDLY AND APPROACHABLE

98%AGREE TOTAL SYNERGY IS A

COMPANY THEY TRUST

95%ARE SATISFIED WITH

TOTAL SYNERGY PRODUCTS

CLIENT SATISFACTION SURVEY 2014WHAT OUR CLIENTS SAID

WE’VE LISTENED AND ACTED

WHO PARTICIPATED?

“Overall very happy with the software and the team. Personal service is fantastic.”

“Synergy continues to be the backbone of our business, seamlessly managing our client contact, project control and documentation filing

and retrieval. Without it we would revert to chaos.”

“Very happy with the product and

support.Total Synergy

listen and act. An awesome team!!”

“We’ve really appreciated some

of the recent tweaks and additions in the last releases.

Needless to say, keep up the good work!”

“You’re awesome. That is probably not helpful but

need to say it.”

SYNERGY CLIENTS 50%

MALE

170 RESPONSES FROM 777

SOFTWARE USERS

90%AGREE TOTAL SYNERGY HAS HIGH QUALITY PRODUCTS &

SERVICES

50% FEMALE

22% RESPONSE

RATE

DEMOGRAPHICS

93%ARE SATISFIED WITH

TOTAL SYNERGY SERVICES

41% 2013

16% 2013

18% 2013

BY ROLE

BY INDUSTRY

SOFTWARE MOST IMPORTANT TO YOUR BUSINESS SUCCESS?

IS SYNERGY IMPORTANT TO YOUR BUSINESS?

VERY IMPORTANT

23% IMPORTANT

OF RESPONDENTS SAID PRACTICE MANAGEMENT SOFTWARE

28% ACCOUNTING

24% DESIGN

8% CRM

69% SATISFIED

30% VERY SATISFIED

24% 2013

ARE YOU SATISFIED WITH TOTAL SYNERGY?

WOULD YOU RECOMMEND TOTAL SYNERGY?

94% YES

40%

99% YES

100% YES

77%

NSW 42%

ARCHITECTURAL 28%

SUPPORT 18%

OTHER 17%

OTHERS 13%

QLD 30%

ENGINEERING 59%

EXECUTIVE 32%

MANAGEMENT 29%

VIC 15%

WA 7% SA 5% ACT 1% PROFESSIONAL 4%

CLIENTS ARE HAPPY WITH FREE TRAINING WEBINARS.The number of clients attending training webinars has tripled since becoming a free service in 2014. We will continue to offer webinars in 2015 and refine them to meet client feedback to focus on specific roles such as project managers, administrators and directors.

CLIENTS VALUE A TIMELY RESPONSE TO HELPDESK ENQUIRIES AND PRODUCT ENHANCEMENTSWe hired more helpdesk and product development resources in December 2014 to continue improving our service and product delivery.

HAPPY CLIENTS ARE GOOD, DELIGHTED CLIENTS ARE BETTER!We want our clients to have a consistently great experience with our products, services and company. Our aim in 2015 is to make more clients ‘very satisfied’.

THANKS TO ALL OUR CLIENTS WHO PROVIDED FEEDBACK AND HELP US TO CONTINUALLY IMPROVE.totalsynergy.com.au #MoreTimeForDesign