totalview availability
DESCRIPTION
Who does what, where and when? With Availability employees will at any given time see where their colleagues are, when they will be available and how they can be reached. Learn more on http://www.total-view.com/Availability.aspx.TRANSCRIPT
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AvailabilityPart of the Totalview Workforce Management SuiteLearn more on total-view.com
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Business decisionsbased on facts
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0
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Jan Feb March April May June
Wor
king
Hou
rs
Vacation
Illness
Sick days, vacation and meetings
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Staff availability.All in one place
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Stated AvailabilityCalendar AvailabilityLocation AvailabilityLocal Phone AvailabilityMobile Phone AvailabilityChat & Video Availability
User’s Skills & Division Contact Information
Staff member’s availability based on
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Totalview’s PC Client
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Intelligent search and filtering
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Totalview’s PC Client
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Change availabilityfrom everywhere
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*Supports RFID & Proximity Access Cards
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Features thatfascinate
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Lync Availability stateDouble click to start a conversation
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Watch – Popup Reminder when person is available on the phone or changes availability
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Send SMS to person or groupCustomer Phone BookHandsfree calls from your PCClick to call from any application
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In short
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Know who does what, where and when and how can they be reached
Save time finding colleagues. Staff availability in one place
No unnecessary interruptions
Communication comes together. Several communication platforms gathered in one place
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Part of a powerful WFM software suiteWorkforce Management
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Availability
How can we improve the service to calling customers?
Time
Human ResourcesWho does what, where, when and how can they be reached?
Telephony & Switchboard
What is the company’s time spent on?
Which skills do we have and which do we need?
Employee
Learn more on total-view.com
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Easy to deploy andmaintain
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Client friendly.Simple and efficient setup
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Single server installationNo installation on client PCWorks on Citrix / Terminal ServerRuns on standard Microsoft softwareActive Directory integrationMulti-language supportFull scalability
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Software Assurance.Always up-to-date
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Windows 8Windows Server 2012SQL Server 2012Exchange 2013Exchange OnlineLotus NotesUnify HiPath v9Unify OpenScape Office 3.50Unify OpenScape Business3CX v12Broadworks r17
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Businesses rely on Totalview every day
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What customers are saying
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Totalview provides us with the informationand statistics that we need
Jákup Andreas Jacobsen, Factory SupervisorFaroe Marine Products
“ “
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Totalview is one of the cornerstones in our daily management
Bjarni Wilhelm, Head of DepartmentMinstry of Education, Reseach and Culture
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We can follow our HR strategy and thereby accomplish goals
Petur Petersen, DirectorThe Prime Minister's Office in the Faroe Islands
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In cities and countriesaround the world
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Businesses in all sectors trust Totalview
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Try Totalview for free on total-view.com
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Totalview in short:Business decisions based on facts
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Staff Member
Availability
Time
Human Resources
Telephony & Switchboard How can we improve the service to calling customers?
Who does what, where, when and how can they be reached?
What is the company’s time spent on?
Which skills do we have and which do we need?