Tour Operation & System Development

(BKKSJ)

Workshop

Tour Operation & SystemDevelopment Department

SJ Mrs. Alisara Kidmai

Inbound Tour Service Division

Tour Systems Development & Service Division

Mrs. Vorajit VingpravatMrs. Soontharee Kattiyakulvanich

SJ-ISJ-D

TOUR & Hotel Inbound Co-

ordinators

for both FIT and GIT Supervise, control and coordinate

for irregularity cases Coordinate with accounting for

both TG and Hotels / Agent Help desk (in term of operation) Refund

TOURS System Development TOURS System Training Users Manual Preparation System Development of application

under SP System & Equipment Expansion

Plan Help Desk (in term of System) Prepare Pricelist

D/B Admin

Contents

ROH Open Sales with Non-TG Flight1

ROH Distribution Through Internet2

Website Integration3

ROH on Web4

ROH Open Sales with non TG flight

ROH Open Sales with Non-TG Flight

1

1. For PNR having at least one TG intercontinental or regional flight, normal agent commission rate will be applied. For e.g.

Normal Comm. = 20%

Fly with TG

Actual Comm. Received

ROH Open Sales with Non-TG Flight

20%

2. For PNR having “Star Alliance carriers flight” (without TG ) , 5% less of normal commission rate will be offered. For e.g..

Normal Comm. = 20%

Fly with Star Alliance

Actual Comm. Receive = 20-5

ROH Open Sales with Non-TG Flight

15%

3. For PNR having “any other carriers flight ” (without TG or Star alliance), 10% less of normal commission rate will be offered. For e.g.

Normal Comm. = 20%

Fly with other carriers

Actual Comm. Receive = 20-10

ROH Open Sales with Non-TG Flight

10%

ROH Distribution Through Internet

http://roh.thaiairways.com/

2

ROH DTI

Tool to distribute ROH product

to Retailers and Sub-agents

Problems mostly occurred :

Password Lock

Not receiving new password

ROH DTI

ROH DTI

Password Lock

ROH DTI

Not Receiving New Password

Application Form for

Retailer & Sub-agent

Website Integration3

System integration between ROH System and Wholesalers’ Websites

Website Integration

To provide accurate and dynamic information

To reduce work load

Website Integration

Electronic file is available

Need some development from your IT team

Website Integration

ROH on Web

www.thaiairways.com

4

Demonstration

ROH Contact Address

Tour Operation

roh.inbound@thaiairways.com Tour System

rohsystem@thaiairways.com