TOWARDS ACCESSIBLE LUDHIANA

Access Audit Report

CDPO OfficeShimla Puri, Ludhiana

Ministry of SocialJustice and

Empowerment,Government of India

ACCESSIBLE INDIA CAMPAIGN (SUGAMYA BHARAT ABHIYAN)

(Nationwide Flagship Campaign of Government of India for Universal accessibility for PwDs)

CAMPAIGN LAUNCHED BY

Department of Empowerment of Persons with Disabilities

(Ministry of Social Justice & Empowerment, Government

of India)

CONDUCTED BY

SWABHIMAN – State Disability Information and Resource Centre

A/98, Budha Nagar, Bhubaneswar, Odisha – 751006

Email: swabhiman.bhubaneswar@gmail.com

Website: www.swabhiman.org

AUDIT CONDUCTED

August, 2016

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Acknowledgement

The access audit of CDPO Office, Ludhiana, as per the list of buildings provided by Ministry ofSocial Justice & Empowerment, Department of Empowerment of Persons with DisabilitiesGovernment Of India F.No.4-14/2015-AIC, dated 23/06/2016, was conducted to make the CDPOOffice, Ludhiana, functional for the physically challenged staff members, vendors and visitors.The recommendations are minimum requirements that may be incorporated in the building tomake it useable by persons with disabilities (PWDs) and the elderly and should not becompromised upon.

Swabhiman (State Disability Information and Resource centre) Bhubaneswar, Odisha, a 15 year oldorganization, is dedicated to the empowerment of persons with disabilities in the state and thecountry. It is a leading cross disability organization acting in the forefront of policy level advocacyas also providing comprehensive services in research, capacity building, training, access audit,networking and inclusive education.

This report provides clear and concise recommendations and guidelines for creating AccessibleLudhiana, (Sugamya Ludhiana) by detailing the inaccessibility and suggesting recommendationsfor the gaps, in CDPO Office, Ludhiana. The implementation of the report will eliminate thebarriers that deter physically and mentally challenged persons from having access to and freemobility in and around the built environment.

I wish to express my deep gratitude to Hon’ble Prime Minister Narendra ModiJi for taking initiativesto make India barrier free. I also express my gratitude to Hon’ble Minister Thawar Chand GehlotJi,Head of MSJE GoI, for launching the campaign on 3rd December 2015. We thank Department ofEmpowerment of Persons with Disabilities, and Joint Secretary Mukesh Jain, for the financialresources, coordination and the audit checklist.

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I wish to express my deep gratitude to Shri Jaspal Singh, Secretary, Department of Social Securityand Women and Child Development, Government of Punjab, Mr. Harpal Singh, Deputy Director,(Nodal Officer), Directorate of Social Security & Woman and Child Development. I also expressdeep appreciation to JavedAbidi (Honorary Director NCPEDP) and NDN platform for our initialeducation on access and access Audit. The issue of accessibility surfaced when Prof. StephenHawking visited India in 2001, which brought forth the fact that the historical places that hewanted to visit were totally inaccessible. NCPEDP then launched a National Access Campaigncountrywide by the National Disability Network (NDN) partners. As NDN Odisha partner we took itforward in the state. Some built structures audited by us are Ravenshaw University, OdishaSecretariat, BJB College, Utkal University etc. Another major campaign was the 'Access to pollingbooths for disabled voters during the General Election 2004, which resulted in ramps getting builtin ‘few’ polling booths in Odisha and EVMs becoming accessible with Braille numbers for thevisually impaired. We are extremely thankful to NCPEDP and DEOC Bangalore for the “Training

Programme on Accessibility Standards for Buildings” on 5th and 6th March 2016.

Special mention must be made of all those, whose cooperation and support made this auditpossible. We are grateful to

• Jaspal Singh, Secretary, Department of Social Security and Women and Child Development,Government of Punjab.

• Harpal Singh, Deputy Director, (Nodal Officer), Directorate of Social Security & Woman andChild Development, Panjab.

• ParminderKaur, CDPO, Urban-1, Ludhiana.• Tapas Kumar Jena and Santosh Kumar Behera for photography.• Sonu Tiger (PwDs) for identifying the inaccessible areas of the building.

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• Sreeja Poonam, our architect, for her technical inputs.• Tapas Kumar Jena and Santosh Kumar Behera for report compilation, editing, final layout

and designing.

We once again appreciate the determined efforts of Government of India and State Government ofPunjab to make built environment; and information and communications accessible.

(Dr. Sruti Mohapatra)Chief Executive, Swabhiman

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Table of Contents

Acknowledgement 03Abbreviations 09

Background 09

Swabhiman – GoI Empanelled Access Auditors 12

Introductions 14

I. Ludhiana

II. About the Building

III. Access Audit Team

IV. Methods and Processes AdoptedAudit Report 16

I. Summary Sheet

II. Information and

Communication III. Services

Building Information 21

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Physical Accessibility 21External Environment 22

1. Parking

2. Alighting

3. Accessible Route

Internal Environment 25

4. Accessible Entrance

5. Reception and Lobby

6. Stairs

7. Ramps

8. Handrails

9. Elevators/Lift

10. Escalators/Passengers Conveyors

11. Corridors

12. Doors and Doorways

13. Accessible Toilet

14. Cafeteria

15. Drinking Water Facility

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16. Controls and Operating Mechanisms

17. Signage

18. Emergency Evacuation

Others 35

I. Reflection of the Nodal Officer

II. Voices from the PwDs working in that building

II. Report in Alternate Format

Annexure 36

1. Suggested Plan for Implementation with Vendors List

2. Five Point Rating of Buildings

3. Additional Recommendations

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Abbreviations

CPWD : Central Public Works DepartmentHI : Hearing impairedPwD : Persons with DisabilityVI : Visual ImpairmentWC : Western CommodeCDPO : Child Development Project Office/Officer

Background

To achieve the long-lasting, vastly better development prospects that lie at the heart of the 2016Sustainable Development Goals and beyond, we must empower people living with disabilities andremove the barriers which prevent them participating in their communities; getting a qualityeducation, finding decent work, and having their voices heard. A barrier free environment meansbuildings, roads, parks, gardens and other places, service, modes of transportation, products ofdaily use, etc. Further, barrier-free goes far beyond just a ramp and has many other necessaryaspects, including door and passage widths to flooring surface, from counter heights to lighting;and from signage to toilets – a well-designed environment which is safe, convenient, comfortable,and readily accessible to all; and aptly described as universal access.

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Accessible India Campaign (Sugamya Bharat Abhiyan) was launched by Department of Personswith Disabilities, Ministry of Social Justice & Empowerment, MSJE, GoI, as a nation-wide flagshipcampaign which aims at achieving this universal accessibility. The campaign marks anothermilestone in the journey towards “Fulfilling Human Rights of Persons with Disabilities,” andcreating “Non-Discrimination in the Built Environment.” In its initial efforts it aims to build a“culture of accessibility” and focus on auditing public buildings and removing basic environmentalbarriers.

The campaign is in line of proposed activities to fulfill the statuettes of Article 9 (Accessibility) ofUNCRPD which has been signed and ratified by GoI. Article 9 casts an obligation on all thesignatory governments to take appropriate measures to ensure to PwDs access, on an equal basiswith others, to the physical environment, to transportation, to information and communications,including information and communications technologies and systems, and to other facilities andservices open or provided to the public, both in urban and in rural areas. These measures, whichshall include the identification and elimination of obstacles and barriers to accessibility, shall applyto, inter-alia: 1) Buildings, roads, transportation and other indoor and outdoor facilities, includingschools, housing, medical facilities and workplaces; and 2) Information, communications and otherservices, including electronic services and emergency services.

Thereafter, Governments at the High Level Inter Governmental Meeting organized by the Govt. ofRepublic of Korea adopted the ministerial declaration and Incheon Strategy to “Make the RightReal” for PwDs in Asia and Pacific. TheIncheon Strategy provided the Asian and Pacific Region, and the world the first set of regionallyagreed distinct – inclusive development goals. The Strategy comprises 10 goals, 27 targets and 62indicators, which build on UNCRPD. Goal No. 3 of the Incheon Strategy mentions that access to thephysical environment, public transportation, knowledge, information and communication is aprecondition for persons with disabilities to fulfill their rights in an inclusive society.

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While implementing the Accessible India Campaign, it is proposed that we are in sync with theguidelines set by the Incheon strategy. The targets 3.A, 3.B and 3.C of the Incheon Strategy are:3.A - Increase the accessibility of the physical environment in the national capital that is open tothe public; 3.B - Enhance the accessibility and usability of public transportation; and 3.C - Enhancethe accessibility and usability of information and communications services.

The Incheon strategy guidelines have also defined indicators for tracking the progress on these targets:

• Proportion of accessible government buildings in the national capital• Proportion of accessible international airports• Proportion of accessible and usable public documents and websites that meet

internationally recognized accessibility standards• Availability of mandatory technical standards for barrier-free access that govern the

approval of all designs for buildings that could be used by members of the public, takinginto consideration internationally recognized standards, such as those of the InternationalOrganization for Standardization (ISO)

• Number of sign language interpreters

Prior to this, Persons with Disabilities (Equal Opportunities, Protection of Rights and FullParticipation) Act, 1995 under Sections 44, 45 and 46 categorically provided for non-discriminationin transport, non-discrimination on the road and non-discrimination in built environmentrespectively. As per Section 46 of the PwD Act, the States are required to provide for – Ramps inpublic buildings; Adaptation of toilets for wheel chair users; Braille symbols and auditory signals inelevators or lifts; and Ramps in hospitals, primary health centers and other medical care and

rehabilitation institutions. Section 44 and 45 of the said Act cast responsibility on the States totake measures to

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make public transport accessible for PwDs and also make provision for auditory signals at redlights in public roads, curb cuts and slops in pavements, engraving on the surface at zebracrossings etc.

Swabhiman

Swabhiman, State Disability Information and Resource Centre, based in Bhubaneswar, Odisha hasbeen Swabhiman is a state level disability information and resource centre based in Bhubaneswar.We have been working towards empowering persons with disabilities through knowledge,information, advocacy, training, capacity building, research and networking since 2001.

Our work has earned us acceptance and recognition at many quarters – government, individual,NGOs and corporates. The recent achievements include Smart City campaign and Railway Budget.We played a role inBhubaneswar getting first position in Smart City Campaign as the “Accessibility Partner” of Bhubaneswar MunicipalCorporation (BMC). We are the member of ZRUCC (Zonal Railway Users Consultative Committee)of ECoR in Bhubaneswar and gave recommendations for the budget (online booking of wheelchair,wide doors, assistance at railway station). We regularly organize various orientation, interactionand association programmes to bridge the gap in perception between persons with disabilities andmainstream society.

With a view to ascertain the details of accessible features in the existing facilities and to suggestimprovements, if required, Swabhiman has been organizing access audits of various government,semi-government and private buildings. It is important to mention that access audit is not a faultfinding exercise. Its objective is to contribute to the creation of a better universally accessible

infrastructure by assessing the accessibility of the facilities and suggest improvements, ifnecessary.

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Swabhiman has completed the access audit of Odisha Secretariat building in January 2012;completed the access audit of temples, hills and related sites for creating a barrier free touristcircuit for Department of Tourism & Culture (Tourism) in 2011. We did the access audit ofNadankanan Zoological Park for developing it as a barrier free tourist spot as per the letterreceived from Deputy Director, Nadankanan Zoological park on 15th December,2014. Completedthe Access audit of Utkal University, Bhubaneswar in January, 2015, Ramadevi (Autonomous)College, Bhubaneswar in January, 2015 and of BJB (Autonomous) College, Bhubaneswar in January,2015. We have also audited Ravenshaw University, State Museum and birth place of NetajiMuseum in Katak.

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Introduction

I. Ludhiana

Ludhiana city was founded in the time of Lodhi dynasty which ruled in Delhi from 1451-1526 A.D.The legend goes that two Lodhi Chief Yusaf Khan and Nihand Khan were deputed by Sikandar Lodhi (1489-1517 A.D.) to restore order in this region. It is the largest city in the state, with an estimated population of 1,693,653 as of the 2011 Census. The population increases substantially during the harvesting season due to the migration of labourers from the eastern states of Uttar Pradesh, Bihar, Odisha and Delhi. It has an area of about 3,767 square kilometers (1,454 sq mi).The city stands on the Sutlej River's old bank, 13 kilometers (8.1 mi) south of its present course. It is a major industrial center of northern India, and was referred to as India's Manchester by the BBC. Ludhiana is located 98 kilometers (61 mi) west of the state capital Chandigarh on NH95 and is centrally located on National Highway 1, which runs from the Indian capital New Delhi to Amritsar.

II. About the Building

The aim of this access audit was to examine the premises of Child Development Project Officeassess whether it was impossible or unreasonably difficult for staff and the public (with limitedfunctional abilities) to access and use services, and to identify areas where remedial action wasrequired. In this report the auditors looked at the physical aspects of the building and identifiedthe good points and the gaps, and gave recommendations. Our specific objective was to provide aroad-map to enable office staff, local government, Persons with disabilities, engineers andarchitects to work together to make the building inclusive. All the findings are presented in aneasy to use report –

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combining observations with photographs and recommendations. The implementation of thereport will eliminate the type of barriers and hindrances that deter physically limited persons fromhaving access to and free mobility in and around the built environment.

III. Access Audit Team

The audit team reached at Ludhiana 1st August 2016. It comprised of the following persons:

• Tapas Kumar Jena• Santosh Kumar Behera• Sonu Tiger (Person with Disability)

The Audit team referred to CPWD guidelines (Guidelines and Space Standards for Barrier Free BuiltEnvironment for Disabled and Elderly Persons) 1998 and CPWD Handbook (Barrier Free and Accessibility) 2014 for making recommendations.

IV. Methodology and Processes Adopted

• Physical verification• General observation and measurement of height, width, incline etc.• Recording/noting the existing good practices / accessible features for better

accessibility• Interaction with Staff (including persons with disabilities)• Photography

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Audit Report

I. Summary Sheet

Sl. Elements of Evaluation

Priority for Components to be addressed immediately

No. Access Audit

Rank creating

accessSECTION 11. Information

and1 Highest Accessibility website.

Communication

Publications in accessible alternate format and Punjuabiand

Systems Hindi.SECTION 21. Services 2 High Disability Sensitization of all StaffEqual Opportunity

Policy (HR)SECTION 31. Parking 3 Moderate One Designated Parking Bay with International Symbol

ofAccessibility.

2. Alighting 3 Moderate Designated space near building with identifiable signage.

3. Accessible Route

3 Moderate Accessible route with tactile flooring, guide tile and directionalaccessible signage to be fitted.

4. Accessible 3 Moderate A concrete slop to be made in main entrance. Thin rubberized

Entrance mats.

5. Reception and 2 High Space to be identified for reception.Lobby Receptionist with knowledge of Hindi, English, Punjabi

and Signlanguage. Sensitized to disability and old age issues, trained indisability etiquette.Printed information in accessible alternate formats, Punjabi and

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Hindi.6. Stairs 3 Moderate Colour strip and both side handrail to be in stair case.7. Ramp NA8. Handrails 2 High Handrail to be fitted on both sides of the stair.9. Elevator NA10. Escalators/Con

vNA

eyor Belt11. Corridors 2 High Grab Bars to be fitted on wall.12. Doors and 3 Moderate Door to be single hinge type.

Doorway13. Accessible

Toilet3 Highest One accessible Unisex toilet to be constructed.

14. Cafeteria NA15. Drinking Water 1 Highest Drinking water arrangement in common place of office.

Facility16. Controls and 3 Moderate Switch boards to be reinstalled at appropriate heights

and safetyOperating regulations adhered to.Mechanisms

17. Signage 2 High Prominent visible signage using the international symbol ofaccessibility, identifying/advertising/signifying accessibleentrance and exit, reserved car parking, toilets and availabilityof special services (if any to be created).Lettering in English and Punjabi.

18. Emergency 2 High There is no separate emergency exit.Evacuation Evacuation route plan is to be developed and displayed

indifferent locations of each floor and staircases in consultationwith safety engineers or local fire station.

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II. Information and Communication (Section – 1)

Observation Remarks/RecommendationsInaccessible website. 1. To enable PwDs to perceive, understand, navigate, and interact with the

Web,It is not informative. accessibility features to be incorporated.It is not updated. 2. Web accessibility standards available in http://web.guidelines.gov.in

(WCAG 2 Level A became the standard for government websites in February 2009).

No publications/brochures

Publications / brochures / forms to be printed in Braille, Large Print, Audio, Pictorial

in alternate accessible (where ever possible), Easy-to-read and English.formats.

No printed service related

Publications in alternate accessible formats to be stocked.

documents (forms) are inaccessible formatsPeople are cooperative in Hiring a general counselor or keeping a general psychologist on call could be

of help in anyoffice. But no separate emergency or such special situation.arrangements to addressspecific needs/situationsarising out of difference inculture, learning abilities etc.

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III. Evaluation of Services (Section – 2)

Observation Remarks/Recommendations

No disability Annual sensitization program for staff.sensitization sessionsinstaff induction One module in induction training program on disability types, access,

diversity, disabilityprogramme. etiquette and mandates of law.

No staff trained to assist

Annual Training Program.

persons withdisabilities. One module in all staff enrichment, capacity building programs on disability

types, assistingPwDs, physiotherapy, speech therapy and other support needed by CwDs in school,diversity and disability etiquette.

No staffs are trained in

One week basic signing.

basic Indian SignLanguage. 6 weeks advanced certificate programme.

A chart of names and mobile numbers of local sign language interpreters to beplaced in avisible place in office.

No accessible facilities

After retrofitting and remodeling is done, a weekly maintenance calendar to bedeveloped.

available.Guide dogs are not As India is not used to the concept of guide dogs, a policy needs to be placed

in position and

allowed in the premises

then circulars sent to the states.

Trained live assistance

Either a new staff be recruited or one staff member may be given additional responsibility.

is not available as there

They be trained and designated as “Disability Associate.”

was no need.

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There is no existing After retrofitting and remodeling is done, a plan will be developed.plan to improveaccessibility, as it wasnot an issue till date.There is no equal An Equal Opportunity Policy can be drafted on payment of a fee.opportunities policywithin the organizationas it was a non issue tilldate.Organisation has no Either a new staff be recruited or one staff member may be given additional

responsibility.accessibility focal They be trained and designated as “Nodal Officer/Person Disability.”person in charge as itwas a non-issue till date.

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Building Information

Name of the Building : Child Development Project OfficeType of the Building : Government BuildingManaged By : PWDTotal Floor : Ground + 1Total Staff Members : 17 (Approx)No. of PwD Staff : 2Head of the Building: Parminder KaurDesignation : CDPO, Urban-1Contact No. : 0161-2500216E-Mail : cdpourban1@rediffmail.comNodal Person : Parminder KaurDesignation : CDPO, Urban-1Contact No. : 0161-2500216E-Mail : cdpourban1@rediffmail.com

Physical AccessibilityNote:The cross symbols in red colour (X), highlights the physical barriers.

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External Environment – Sl # 1 – ParkingIssues Observed Photographs Technical Recommendation

Refer to Handbook on Barrier Free and1. Parking space is available but not Accessibility of CPWD Guidelines 2014 for

designated parking lot or not an accessible Technical Designing and Measurements.Refer to Page No 44

parking bay.2. No signage in parking.3. No tactile flooring in the parking space.

Recommendation1. Reserved parking to be made at the

left side of the building.2. Accessible parking (3600 X 6000)

area demarcated directly in front ofthe office.

3. Signage of 200mm X 200mm.Suggested color contrast white-blue,white-green, and white-red.

4. Shelter for parking if possible.5. Accessible pathway with tactile

flooring from parking to main buildingentrance of 10mts.

6. Illumination of 24-36 lx.

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External Environment – Sl # 2 – AlightingIssues Observed Photographs Technical Recommendation

Refer to Handbook on Barrier Free and1. No alighting space. Accessibility of CPWD Guidelines 2014 for

2. No signage for alighting space. Technical Designing and Measurements.

Recommendation

1. Alighting space to be introduced forPwDs next to the entrance.

2. Space to be covered and leveled.3. Signage to be posted.4. Tactile guiding path to be included

(directional, hazardous warning andpositional tiles) directing to theentrance to be placed.

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External Environment – Sl # 3 – Accessible RouteIssues Observed Photographs Technical Recommendation

1. No specifically demarcated accessible Refer to Handbook on Barrier Free androute but entire area connects the Accessibility of CPWD Guidelines 2014 for

entrance gate, parking and all other Technical Designing and Measurements.Refer to Page No 1

external facilities with the entrance.2. Path is 4200mm wide.3. Surface of pathway is firm and non-

slippery.4. No tactile guiding path.

Recommendation1. Tactile guiding path to be included

(directional, hazardous warning andpositional tiles) directing to theentrance to be placed.

2. Resting space and wheel chairparking space outside the line oftraffic to be made available where thewalking distance is more than 30mtr.

3. Accessible directional signage.4. Lights to be installed in every fourmeters.5. Illumination is to be 150lx.

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Internal Environment – Sl # 4 – Accessible EntranceIssues Observed Photographs Technical Recommendation

1. Main entrance of the building has onestep. Refer to Handbook on Barrier Free and2. No name board in the building. Accessibility of CPWD Guidelines 2014 for

Technical Designing and Measurements.3. No directional signage or guide map of the Refer to Page No 12

building.4. Entrance door width 1280mm.5. Proper lighting in the entrance after sunset.6. Main entrance has a landing 700

mm X 1300mm.7. No floor difference.8. No proper illumination after sunset.

Recommendation

1. A concrete slop to be introduced infront of the main entrance.

2. Entrance landing to be 1500 X 1500 mm.3. Thin rubberized mats near

doors to establish floor finishdifference.

4. Identification signage in anaccessible height of 800mm withlarge print.

5. Illumination of 30-50 lx.6. Entrance to be audio signal.

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Internal Environment – Sl # 5 – Reception and LobbyIssues Observed Photographs Technical Recommendation

No reception Refer to Handbook on Barrier Free andAccessibility of CPWD Guidelines 2014 forTechnical Designing and Measurements.

Refer to Page No 29

Recommendation1. Space to be identified for reception.2. 900mm wide and 1200mm deep

clear space in front of the reception counter; non-reflective counter surface (we suggest use of laminated mat finish Ply) with the counter height between 760 mm to800mm from the floor with a 400mm to600mm clear recess under the counter.

3. Accessible identification signage with reception written both in English, Hindi and Punjabi.

4. Few accessible, no armrest,chairs or sofa with arms.

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Internal Environment – Sl # 6 – StairsIssues Observed Photographs Technical Recommendation

1. Step risers 250mm high and 270mm Refer to Handbook on Barrier Free andwide. Accessibility of CPWD Guidelines 2014 for

2. Each flight has 14 steps. Technical Designing and Measurements.Refer to Page No 7

3. Width is 1120mm.4. Handrails at one level 1000mm on both

sides and that are continuous.5. Under stair area not cordoned off to

avoid accidents.6. Protruding objects like flower pots are

available.7. At block 2 handrails at one side at

900mm.

Recommendation1. Handrails in both side of stairs

with grip heights of 900mm at higher level and 760mm at lower level.

2. Warning tiles at the beginningand end of each flight at 300mm.

3. Under-stair area to be cordonedoff to avoid accidents.

4. Protruding object to be removed.5. Colour contrasting strip at the

edge of the steps.6. Adequate illumination of 100 lx.

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Internal Environment – Sl # 8 – HandrailIssues Observed Photographs Technical Recommendation

1. Inaccessible handrail on right side. Refer to Handbook on Barrier Free and2. Handrail height is 650mm. Accessibility of CPWD Guidelines 2014 for

3. No handrail on left. Technical Designing and Measurements.Refer to Page No 9

Recommendation

1. Grab bar to be installed on thewall side at two heights of900mm and 760mm.

2. Handrails circular have smoothsurface and be non-slippery.

3. To have an uninterrupted grip.4. The end of the handrail to be

either grouted or turneddownwards

5. Adequate hand clearance between the wall and the grab bar on the wall side of 50 mm or more.

6. Handrail and grab bar to bemaintained and kept free fromdust.

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Internal Environment – Sl # 11 – CorridorIssues Observed Photographs Technical Recommendation

Refer to Handbook on Barrier Free and1. Main building corridor width 2700mm. Accessibility of CPWD Guidelines 2014 for

2. Space available for wheelchair 360° turn. Technical Designing and Measurements.Refer to Page No 12

3. No grab bar on wall.4. No guiding tiles.5. Non slippery and non-reflective floor

finish.6. Properly illuminated.

Recommendation

1. Handrails on both sides of thecorridor at two levels of 760mmand 900mm.

2. Guiding tiles on the floor.3. Floor to be non-slippery and

non-reflective.4. Protruding objects to be removed.5. Suggested colour contrast

between the floor, walls, doors and the ceiling-yellow-red and blue-yellow.

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Internal Environment – Sl # 12 – Door and DoorwaysIssues Observed Photographs Technical Recommendation

1. Door width is 1230mm. Refer to Handbook on Barrier Free andAccessibility of

2. Double hinge door CPWD Guidelines 2014 for Technical Designingand

3. Easily opened. Measurements.Refer to Page No 12

4. D-type handles with 1150 mm height.

5. Door lock at 850 mm.6. No kick plate on the door.7. No threshold.

Recommendation

1. Width of the door to be 900 mm.2. Lever type handle to be used with

horizontal bar 800 mm from the floorand a vertical bar in the opening sidewith its lower edge at 800 mm fromthe floor.

3. Threshold to be less than 12 mm high.4. Doors to be double hinged and swing

both ways.5. Kick plates to be provided at the doors.6. Automatic doors to atleast remain

open for 5 seconds.7. The door to have guardrails where it

opens into a route of travel.8. Sliding automatic doors to have an

overhead sensor operating device.

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Internal Environment – Sl # 13 – Accessible ToiletIssues Observed Photographs Technical Recommendation

1. Total of 2 toilets in two floors of the Refer to Handbook on Barrier Free andbuilding. Accessibility of CPWD Guidelines 2014 for

2. Unisex toilet in each floor. Technical Designing and Measurements.Refer to Page No 12

3. Toilet size is 2400mm x 1700mm. toiletcubical size 1700 mm X 1100 mm.

4. One Indian style pan in each toilet.5. Toilet door width 850mm. cubical

doorwidth 550 mm.

6. Proper Illumination.7. There is no colour contrast between

thefloor, wall and sanitary fittings.

8. Wash basin at height of 780mm.9. Non-slippery and non-reflective floor.

Recommendation

1. One accessible unisex toilet for all.2. Threshold to be removed.3. Toilet door of 900 mm minimum

width to open outwards, be doublehinged or sliding type.

4. WC to be installed in a corner with centerline of the WC at a distance of450mm to 500mm from the adjacent wall. The frontedge of WC to project 750mm of/from the rear wall.

5. Wall faced or wall hung toilet pan with in wall toilet suite suggested.Sensor activated and no lever required.

6. Seat height 450mm.

7. Horizontal grab bar to be installed on adjacent wall at a height of 200mm from

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the WC seat.8. A fold up grab bar to be

installed at a centrelinedistance of320mm-200mmfrom the WC seat.

9. Wash basin to be replaced at adistance of at least 400mm fromthe side wall.

10. Top-edge of the wash basin at aheight between 800mmand840mm from the floor level.

11. Clear knee space of at least750mm height x750mm widthx 200mm depth under the wash basin, with additional toe-space of 300mm height x 750mm width x 230mm depth

12. The wash basin to have automaticor lever type faucets

13. Mirror to be at accessible heightof 850 mm.

14. Suggested colour contrastbetween the floor, wall andsanitary fittings is blue-white, red-white, and yellow-blue.

15. Alarm system within easy reach toalert persons outside, in case ofemergency.

16. Visual alarm inside toilet to alert people with hearing disability in case of emergency.

17. It needs to be illuminated (150lx), well-maintained and clean.

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Internal Environment – Sl # 16 – Control and Operating MechanismIssues Observed Photographs Technical Recommendation

Refer to Handbook on Barrier Free and1. Switch board 1400 mm from the floor. Accessibility of CPWD Guidelines 2014 for

2. No colour contrast in switch board and Technical Designing and Measurements.Refer to Page No 12

wall.

Recommendation

1. Switch board to be reinstalled atheight of 900 -1200mm and notbelow 400mm. Clear space fromthe corner of 400mm.

2. Information on controls andswitches in Braille.

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Internal Environment – Sl # 17 – SignageIssues Observed Photographs Technical Recommendation

Refer to Handbook on Barrier Free and1. Signage is at doors size of 170 mm X 120 Accessibility of CPWD Guidelines 2014 for

mm. Technical Designing and Measurements.Refer to Page No 12

2. Height of signage 2200mm.

Recommendation

1. All visual signage in the facility to be provided with Braille and tactile supplements and to be placedat the height of 900-1500mm.

2. Signage size not less than 60mm for doors, 110 mm forcorridors and 200 mm forexternal use.

3. Wherever possible, audio alongwith Braille and Tactileto beprovided.

4. To be adequately illuminated bynot less than 50-70 lx.

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Others

I. Reflection ofthe Nodal Officer

“We are happy that our building was chose to be access audited and looking forward positively to provide barrier free atmosphere for PWDs”

II. Voices from the PwDs working in that building.

We are very happy and thanks to Government of India for this campaign.

ParmitKaur (Superviser)

Kebalingh (Watchman)

CDPO, Urban-1

Ludhiana

III. Report in Alternate Format

Copies of this report can be made available in alternative formats upon payment of a fee. Please contact Swabhiman to discuss your individual requirements.

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Annexure

1. Suggested Plan for Implementation with Vendors List

Sl. Elements of Access

Tentative Time Required

Vendor

No. Audit

Section – 1Information and Website – 15 days NICCommunication Publications - 3 - 4

monthsSwabhiman, A-98 Budhanagar, Bhubaneswar, Odisha,Pin –

Systems 751006Tel: 0674-2313312/2313313/ 9238106667Email swabhiman.bhubaneswar@gmail.com

Section – 2Services Disability Sensitization of

allSwabhiman

Staff – 15 daysEqual Opportunity Policy(HR) – 6 MonthsSign Language National Association of the Deaf

102, 19A Vishal ComplexOpp. Una Enclave, MayurVihar, Phase-1Delhi 110091 (India)A. S. Narayanan

36

Deaf Way Foundation803,Sahyog Bldg-58, Nehru Place, Delhi - 110019+(91)-11-41607261+(91)-9811100076+(91)-11-41607201

Section – 31. Parking One Designated Parking

BayLocal artist

with International Symbol – 1week

2. Alighting Designated alighting space

Government building contractor

near entrance gate orentrance door. – 1 month

3. Accessible Route Tactile pathway with Government building contractordirectional signage to beplaced. – 15 days Pelican Ceramic Industries Private Limited

Ravi Khullar(Managing Director)B - 10, Suneja Tower-1,Distric Centre ,JanakPuri ,New Delhi:110058New Delhi - 110058, Delhi, India

4. Accessible Entrance

Guide Map and Directional

Local artist / carpenter

Signage – 15 days (Wooden

Local flex printer

with painting)7 days (Flex printing and

framing)

5. Reception and Receptionist with knowledge

Swabhiman

37

Lobby of Hindi, English and Sign Designing – Swabhimanlanguage. Sensitized to Printing – Local Printerdisability and old age issues,trained in disability etiquette.

http://www.indiamart.com/grassrootfurnishing/reception-

- 5 days table.html#wooden-reception-tablePrinted information in Grassroot Furnishing

Pvt. Ltd.NeerajSrivastava (Director)

accessible alternate formats –

No. 20/6/9, Site No. 4, Industrial Area, Sahibabad, Delhi NCR,

2-3 months

Locality: Sahibabad Industrial AreaGhaziabad - 201010, Uttar Pradesh, India

6. Stairs Grab bars on the right side

Government building contractor

(wall) 15-20 daysIllumination of 55-75 lx.Directional signage and floornumbers.(5-10)

7. Ramp 15 days. Government building contractorD F Construction

Sco-11, 2nd Floor, Sector 26Chandigarh - 160019Chandigarh, India

8. Handrails Grab bars on both side of Government building contractorstairs and ramp (15-20)

38

9. Elevator In the left side of block space

For purchase – India Mart (online) –

available for lift installation.

dir.indiamart.com/impcat/residential-elevator.html

For permanent installation:Government approved supplier.

10. Corridors Anti skid rubber mats to be

Local market - Government approved supplier.

placed over tiles immediately.

Floor tiles replacement - Government approved supplier.

Floor tiles to be replaced with

Pelican Ceramic Industries Private Limited

tactile tiles, if not available,

Janakpuri, New Delhi07053136700

anti-skid tiles to be fitted.(15- Kmi Store

20) Sham Goel (Managing Director)No. 5-A, Ghora Factory Road, Industrial Area-A ExtensionLudhiana - 141003, Punjab, India08048572055

12. Doors and 7 days Government ContractorDoorways

13. Accessible Toilet One month Government Contractor

14. Cafeteria15. Drinking Water Accessible drinking

waterGovernment Contractor

Facility arrangements in office.

(10-15days)

16. Controls and

Switch boards to be Government Contractor

Operating reinstalled at appropriate Braille embossing –Mechanisms

heights and safety regulations

National Institute for the Visually Handicapped

39

adhered to.(10-15 days) (Under Ministry of Social Justice & Empowerment, Govt. ofIndia)116 Rajpur Road, Dehradun – 248001UttarakhandTelephone No. – (0135) 2735350Fax : (0135) 2734157National Association for the Blind

11/12, Khan Abdul Gaffar Khan Road, WorliSeaface, Mumbai –400 030Fax: 6683 8659Email: contactus@nabindia.info

17. Signage Prominent visible signage Local artistusing the internationalsymbol of accessibility, Falak

Enterprisesidentifying/advertising/signif

IqbalGhanchi (Proprietor)

ying accessible entrance and

206/1643, Motilal Nagar No. 1, Road No. 4, Near UshaHall,Goregaon (West)

exit, reserved car parking,

Mumbai - 400104, Maharashtra, Indiatoilets and availability ofspecial services (if any to be

created).(5-10 days)

18. Emergency Evacuation route plan is to be

Index Safety Equipments Private Limited

Evacuation developed and displayed in

117/Q/195, Indrapuri, Sharda Nagar

Kanpur - 208024

40

different locations of each Uttar Pradesh, Indiafloor and staircases inconsultation with safetyengineers or local fire station.Fire Extinguishers withexpired date to be replacedimmediately with new ones.

41

2. Five Point Rating of Buildings

Evaluation Rank Evaluation Criteria Symbol Priority for CreatingAccess

1 Hazardous, Inaccessibleand

Highest

Unsatisfactory

2 Inaccessible and High

Unsatisfactory

3 Unsatisfactory butAcceptable

Moderate

4 Accessible and Acceptable - Low

Access Code Compliant

5 Accepted as a Best Practicein

Lowest

Accessibility

42

3. Additional Recommendations

Necessary 1. The admin/front desk staff need to be sensitized to the needs of visually impaired (i.e that the

recommendations

register has to be filled by the front desk staff)

2. Administrative staff needs to be sensitized or trained to the needs of hearing impaired (usingSMS to communicate timing of meetings etc). Let this info be available in the manual as well

3. For visually impaired: We request signage to be put up in Braille signage in key areas such asrestrooms. For Low vision persons: all glass doors/walls should have a strip which alerts them tothe presence of glass wall (may be useful for even sighted persons!)

Safety/ERT 1. Orientation for visually impaired to fire exit on each floorrecommendations

2. Procedure for disabled is to go along with a buddy. For physically disabled in wheelchair – theywill have to be carried down. Designated members have to be responsible for this

Overall long term

1. Please intimate builder on accessibility requirements so that any future changes doconform to

recommendation the guidelines2. Create a handbook to be given to employees with disability Include disability

training for allemployees as part of induction (5 mins max on what facilities are available)

3. Have instructions/manual - some training for support staff, shared service, outsourced staff ontheir roles and responsibilities towards disabled staff. (Swabhiman can provide these on

payment of fee)

43

SWABHIMANState Disability Information and Resource CentreA/98, Budha Nagar, Bhubaneswar, Odisha – 751006

Email: swabhiman.bhubaneswar@gmail.com

Website: www.swabhiman.org 44