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TOWN OF CAMBRIDGE APPLICATION PACKAGE

Ranger VAC07-18

Town of Cambridge 1 Bold Park Drive Floreat Western Australia 6014

PO Box 15 Floreat WA 6014 Telephone: (08) 9347 6000 Facsimile: (08) 9347 6060

Email: mail@cambridge.wa.gov.au Website: www.cambridge.wa.gov.au

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Located on the stunning West Australian coastline a nd just minutes to the Perth CBD, the Town of Cambridge comprises some of Western Austral ia’s most prestigious and utilised facilities and is recognised as one of the more des irable areas in which to live and work. The Town of Cambridge is a dynamic, progressive org anisation with a highly motivated workforce that delivers quality services and facili ties to the community. Come and work for us and realise your full potentia l.

RANGER

$59,670 to $66,300 per annum Plus 15% General Purpose Loading

22 Days Annual Leave Superannuation to 14.5%

The Town of Cambridge, Ranger Services has the opportunity for a Ranger to join its Team. These positions would suit highly motivated, dedicated, and experienced individuals with a community and customer service focus who enjoy an active and challenging work environment. These positions are predominantly responsible for duties in relation to local government law enforcement. The successful candidates will have well developed interpersonal skills including negotiation and conflict resolution; strong written communication and organisation skills; and demonstrated understanding of relevant local government law enforcement legislation and practices. Applications, including a covering letter summarising your relevant skills and experience, and current resume can be lodged online. For more information including selection criteria, position description, and alternative lodgement methods please download the Application Pack available from the Town of Cambridge website, www.cambridge.wa.gov.au or phone 9347 6000. Applications close 5:00pm Tuesday 3 April 2018.

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Thank you for your interest in this position. This information pack has been designed to assist you with your application. Please take the time to read the information contained carefully before completing your application.

BEFORE YOU APPLY Before applying you should feel confident that the job is one you have the necessary skills and abilities to perform successfully. Read through the selection criteria and key responsibilities detailed in the position description and ask yourself whether you meet the requirements. You do not need to address the specific selection criteria in your application at this stage. COMPLETING YOUR APPLICATION To be considered for the position you must submit the following: 1. A covering letter stating why you are applying for the position, your suitability for the

position and giving details of how you can be contacted. Please ensure that the position title and vacancy number is clearly contained in your covering letter.

2. A resume or curriculum vitae which provides: - relevant personal details - summary of work experience, including dates and details of tasks performed in

each position. - education and training relevant to the position. - any activities you have undertaken outside of work which are relevant to your

application. 3. A completed Application for Employment form , either by completing the online

Application for Employment, a link to which is included on every job vacancy page; or by downloading an Application for Employment Form from the Town's website.

Your application is the first step towards securing an interview and therefore should be of the highest standard possible. All documentation should be stapled together in the top left hand side of the application. All applications received will become the property of the Town of Cambridge and cannot be returned to unsuccessful applicants. Please do not submit applications in plastic folders or include original documents or attach copies of qualifications, previous position descriptions, copies of references etc. This information is to be supplied if requested.

Completing and Submitting Your Application

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SUBMITTING YOUR APPLICATION

Your application must be marked as follows: Private & Confidential Attention: Manager Human Resources Vacancy Number: VAC07-18

Your application may be submitted as follows:

Online: A link to online submission facility is included on every job vacancy page. Please see the Town of Cambridge website www.cambridge.wa.gov.au

Email: hr@cambridge.wa.gov.au Hard copy of Application for Employment form can be forwarded by mail if necessary.

Post: Town of Cambridge PO Box 15 FLOREAT WA 6014

Hand deliver: Front Counter Town of Cambridge Administration Centre 1 Bold Park Drive FLOREAT WA 6014

CLOSING DATE Applications must reach our office by 5.00pm on the closing date. The acceptance of late applications will be at the discretion of the Manager Human Resources. Applications for this position close 5:00pm Tuesday 3 April 2018. FURTHER INFORMATION Further information regarding this position or the recruitment process is available by contacting the Human Resources service area on 9347 6000.

ACKNOWLEDGMENT Applications will be acknowledged by post or email, within approximately 3 working days of the advertised closing date.

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SELECTION PROCESS

All applications received by the nominated closing date and time will be rigorously assessed by the appointed selection panel. Consideration for an interview is based upon your employment history relevant to the position being sought.

If your application is shortlisted, you will be contacted by telephone to make arrangements for an interview. Should you not be shortlisted, you will be notified in writing confirming your application has been unsuccessful, following the appointment of the successful candidate.

INTERVIEW

The interview panel usually consists of two to three officers.

All interview questions will be job related, that is, they will be related to the selection criteria, knowledge, skills, experience and qualifications required for the position. The same questions will be asked of each candidate interviewed.

To prepare yourself for the interview, you should:

- Re-read your application and the position description.

- Focus on the selection criteria and think of examples of work situations where you applied the relevant skills and abilities, how you assessed the situation/s, what actions you took, what outcomes you achieved and how you may do it differently if faced with the same scenario.

- Think about the duties of the position and how you would perform them. Consider any problems you may encounter and how you would resolve those problems.

- If the position has a supervisory responsibility, consider the special requirements of being a supervisor.

- If you have relevant pieces of work that display your skills and abilities, bring them along for presentation at the interview.

AFTER THE INTERVIEW

Preferred applicants may be required to undertake a pre-employment medical to determine the applicant's suitability to carry out the inherent requirements of the position.

Should you be successful a member of the panel will contact you to verbally offer you the position and agree on a commencement date. Human Resources will then forward, in writing, the formal offer of employment to the successful applicant.

All unsuccessful applicants will be notified in writing.

CANVASSING OF ELECTED MEMBERS WILL DISQUALIFY APPLICANTS.

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WORK / LIFE BALANCE

� flexible working hours / flexi days (available to most staff) � 9 day fortnight for parks, works and golf course outside staff � 4.4 weeks annual leave per year � carers leave available

HEALTHY LIFESTYLE

� Flu Vaccinations � Health Assessments � Skin Cancer Screenings � Free entry to Bold Park Aquatic Centre � City and Floreat Beach and Bold Park only minutes away

ATTRACTIVE SUPERANNUATION

� An extra 5% on top of statutory 9.5 % contribution for contributing members

ACTIVE SOCIAL CLUB

� All Town of Cambridge employees and partners are welcome to join the Town's Social Club. The Club conducts a variety of fun activities during the year including dinners and lunches.

EMPLOYEE ASSISTANCE PROGRAM

� All employees and their immediate family have access to free, confidential professional counselling via the Town's Employee Assistance Program.

STUDY ASSISTANCE PROGRAM

� Study leave and financial assistance is available to employees undertaking work related study.

OTHER BENEFITS INCLUDE

� Training opportunities � Free car parking � Reward and Recognition Scheme � Subsidised corporate uniform � Casual Dress Days (dependent upon position) � 13 weeks Long Service Leave after 10 years' service in Local Government. Pro rata

long service leave is available after 7 years' service (long service entitlements are transferable within Local Government)

Advantages of Working at the Town of Cambridge

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OUR VISION Cambridge - "a place where things are happening"

Stylish new and enhanced development will create hubs of community activity -

places where families and friends get together, where business thrives and

access is easy. Housing will become more diverse to accommodate people at

different life stages and our suburban landscape will enhance its appeal through

beautiful green and open streetscapes.

OUR VALUES “In everything we do, we will seek to adhere to a s et of values that guides our attitudes and behaviours”. Friendly and Helpful We value our customers and our work colleagues and will assist them in the best way we can. Teamwork We believe team work is essential for improving our services and achieving our goals. Creativity We can improve the way we do business by challenging the status quo. Integrity We will act responsibly, place trust in each other and will be accountable for our actions.

Our Vision and Values

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The Town of Cambridge came into existence formally on 1 July 1994 as the result of a restructuring of the former City of Perth by the WA State Government. Its creation provided an excellent opportunity for the revitalisation of local government in those suburbs and communities within the new Town - an eminently identifiable area encompassing City Beach, Floreat, Wembley and West Leederville. The Town of Cambridge takes its title from Cambridge Street which was built in about 1890 as part of Leederville. Cambridge Street was originally named after Cambridge University in England. The Town of Cambridge occupies a small part of an ancient land; this land itself was once covered by water and the remnants of this geological area can be seen in the numerous

limestone ridges, outcrops and bodies of water throughout the Town. They create the basis for spectacular features such as Bold Regional Park, Lake Monger and the Quarry Amphitheatre. Other unique facilities and features of the Town include Perry Lakes and surrounds, large metropolitan coastal beachfront (Floreat and City Beaches), the Wembley Golf Complex (36 holes) and Matthews Netball Centre.

Serving a population of 27,500 and covering 22 sq. km., the Town is recognised for its many regional parks and recreational facilities. All traditional outdoor sporting activities and facilities are provided for. The Town is predominantly residential, with localised shopping facilities, some ribbon shopping areas located along Cambridge Street, and a small regional Shopping Centre situated in Floreat. The Town does not have any major commercial or industrial centres. Public transport is provided solely by bus services with railway connections at the eastern end of the Town. This results in a high level of use and reliance on private vehicles. The demographics of the population include a significant number of senior citizens and a high number of middle aged married persons with teenage children. Whilst the Town has a large cross-section of society within its boundaries, it comprises predominantly above-average families in terms of wealth and housing standards. There is a strong interest in local affairs and Community Associations are active in representing the views of the residents.

About our Town

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POSITION DESCRIPTION POSITION TITLE: Ranger GRADE: 2 + 15% DIRECTORATE: Planning & Development SERVICE AREA: Health & Compliance FUNCTIONAL AREA: Ranger Services RESPONSIBLE TO: Coordinator Ranger Services (Immediate Supervisor) INDIRECT SUPERVISION: Senior Ranger POSITIONS UNDER GENERAL SUPERVISION: Casual Rangers/Parking Event Officers OBJECTIVE OF POSITION Carry out regular and routine patrols of the Town’s streets, thoroughfares, parking precincts, facilities, and recreation areas and respond appropriately to observed and reported breaches of local laws and administered statutes. Ensure Acts, Regulations, Local Laws and Council policies administered by the Town relating to local government law enforcement are efficiently and effectively administered in a fair, equitable and transparent manner and in accordance with adopted policies and procedures. Perform duties in a responsible, objective, unbiased, and courteous customer focused manner, whilst ensuring an efficient, effective, and harmonious work environment. Provide information, advice, and guidance to educate the general public and other employees concerning legislation and policies enforced by Ranger Services. Provide guidance, advice, and information to Town staff and the public, concerning parking legislation enforced by Ranger Services. Provide exemplary service to all external and internal customers. Embrace a culture of teamwork, respect, and high quality customer service.

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SELECTION CRITERIA KNOWLEDGE AND SKILLS: • Sound knowledge of relevant legislation relating to local government law enforcement; • Well-developed written, verbal and interpersonal communication skills; • Well-developed customer service, conflict resolution and negotiation skills; • Basic knowledge of court procedures; • Sound knowledge of computer applications. EXPERIENCE: Essential: • Demonstrated ability to provide high quality customer service. • Experience with dealing with people, particularly aggressive people. Desirable: • Previous experience in a similar role. • Previous experience in local government and/or law enforcement role. • Experience in undertaking beach inspections. • Experience in parking duties, event and traffic management QUALIFICATIONS AND/OR TRAINING: Essential: • TAFE Certificate in Ranger Techniques A and B • Current “C” Class Drivers Licence. (Must be valid at all times). • Current Senior First Aid certificate. • Current National Police Clearance (no older than 3 months, to be supplied upon offer

of employment). Desirable: • Local Government Regulatory Services Certificate IV. • Basic traffic management certificate. • Bush fire prevention. • Reptile handling and capture skills. • Four wheel driving Certificate.

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KEY RESPONSIBILITIES 1. Outcome - Field Operations • Perform patrols, investigations and respond to complaints/requests to ensure

legislative compliance, issue cautions/infringement notices, requests, and follow up action as required in accordance with Council policies, Ranger procedures, and guidelines of the following Law Enforcement Programmes: (a) Local law compliance; (b) Animal control; (c) Parking and abandoned vehicle control; (d) Bush fire control; (e) Beach life guard services.

• Perform field operations Town’s Parking Programme, including: (a) ticket machine operations, installation, maintenance, servicing, and call-outs,

testing, reporting, and programming; (b) cash collection of ticket machines and weekly report any anomalies; (c) contracts associated with ticket machines (e.g. maintenance, coin collection,

mobile phone parking appliances); (e) report on damaged, missing, or faded signs and road markings; make

recommendations to, and liaise with, the Infrastructure Directorate on parking signage improvements and maintenance.

• Monitor Town properties and report any damage or illegal activities. • Assist the Beach Life Guards as required with enforcement of local laws and beach

closures; • Attend court if necessary to give evidence. • Assist with coordination of parking and traffic management at events.

2. Outcome – Ranger Administration • Maintain accurate and current documentation (Customer Request Managements) of

action taken in response to inspections, enquiries, and complaints and prepare routine basic reports.

• Deal with administrative duties associated with the Administration Centre such as delivery of Councillors' agendas, security, arrangements for functions and events.

• Liaise with other employees to pass on information in relation to damage to Town property.

• Support the Administration Officers, Senior Ranger, and Coordinator Ranger Services to respond to telephone and personal enquiries/appeals regarding infringements and with administrative duties, as required;

• Submit reports and recommendations to the Senior Ranger/Coordinator Ranger Services for the rectification of damaged, missing or faded signs and road markings;

• Monitor parking ticket machine operations to ensure that maintenance and service requirements are undertaken as and when required;

• Provide advice and guidance to staff and customers in relation to the application of relevant legislation as it pertains to the Town’s Ranger Services operations;

• Assist in the management of community events and as required attend meetings.

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3. Teamwork • Liaise and communicate with all employees to ensure a team approach to work. • Follow lawful instructions and initiate new ideas. • Willingly assist other Officers with work/duties, as requested. • Function as an effective team member. 4. Outcome – Safety

• Promptly report any unsafe conditions or incidents; • Take all reasonable care to ensure own safety and health at work; • Take all reasonable care to ensure the safety and health of other employees,

contractors, the public, and any other person; • Comply with all Town Occupational Safety and Health policies and procedures. 5. Outcome – Organisation Support • Respond to initiatives and assist in the development of the service area and

organisation as required; • Comply with all policies and procedures of the Town; • Report damage/vandalism of any Council asset to the appropriate Officer; • Complete other duties as required within the scope of the position. 6. Outcome – After Hours Answering Service • Participate in the Town's After Hours response service and liaise with Police, Fire and

Emergency Services and other service providers, Town staff or contractors so as to appropriately respond to any after-hours situations, in accordance with the Town's Policy and Procedures.

ORGANISATIONAL RELATIONSHIP The degree of supervision received by this position is predominantly: • General - with adequate instructions on what is required. The following positions or bodies, internal/externa l to the organisation, are liaised with in order to fulfil the requirements of the pos ition: Internal • All employees.

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External • General public (Ratepayers, residents, business proprietors); • Local Community Groups; • Government Departments or agencies; • Fines Enforcement Registry; • Police and Emergency Services; • Surf Life Saving WA; • Other local governments; • Event management personnel; • Public and private schools. EXTENT OF AUTHORITY This position: • operates within the limits of relevant legislative constraints, Delegated Authority

Ranger Services Procedures and Council policy; • operates under general supervision, with closely monitored work outputs and work

which is clearly defined within established procedures and work routines; • may make decisions in the following areas independently, without the guidance of the

Supervisor: - in matters of law enforcement within delegated authority, - generating basic reports, research, studies and recommendations to the

Supervisor, - issuing infringements,

This position may give direction (either directly o r indirectly) to all: • Casual Event Officers; • Local law offenders in accordance with the prescribed legislative framework and

procedures. This position may exert influence in the following areas: • the development of law and order procedures and systems; • infringement notices and legal proceedings under delegated authority; • the implementation and interpretation of legislative provisions relating to law and order; • the impounding of animals and goods; This position is required to undertake: • problem solving by applying documented methods and techniques, precedents,

guidelines or instructions. This position may make recommendations on: • the operation and implementation of procedures and policies relating to law

enforcement and ranger Services;

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This position may approve and officially sign the f ollowing documents for/on behalf of the Council (internally or externally): • Infringement notices within delegated authority; • Dog and property/goods impounding and seizure notices; and • Formal memorandums and reports to service area Senior Ranger, Coordinator or

Manager. OTHER DETAILS: 1. This position requires contact with the public for a substantial part of the duties. In

accordance with the Town's Corporate Wardrobe Policy, the incumbent officer is required to wear an approved uniform or the corporate wardrobe and appropriate personal protective equipment as a condition of employment.

2. The incumbent is to maintain a neat, tidy, and professional appearance at all times. LAST REVIEWED: November 2017