tp session, august 7th 2012 - simes.me€¦ · convergence changes everything new services deliver...
TRANSCRIPT
![Page 1: TP session, August 7th 2012 - simes.me€¦ · Convergence changes everything New Services Deliver converged voice, data, video, environmental controls Leverage new and existing network](https://reader034.vdocuments.net/reader034/viewer/2022042318/5f0737c47e708231d41be51f/html5/thumbnails/1.jpg)
http://www.nevotek.com 1
Cisco Hospitality Solution TP session, August 7th 2012
Matija Brglez
Regional Sales Manager (Europe & Africa)
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http://www.nevotek.com 2
About Nevotek
• Founded in 2001
• One of the Top S+ “Cisco Developer Network”
Partners
• Converged IP Solutions, based on Cisco
platform
• Products and Focus in vertical markets
• Strong partnership in Hospitality vertical and
Real-estate industry
• Successful implementations in more than 30
countries and over 150 projects
• Strong European presence
Telephony
Security
Building Management Entertainment
Converged Solutions
Environment Control
Audio/ Visual
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http://www.nevotek.com 3
Changes are everywhere
• Changes dictate the market (generation Y starting work)
• Green initiative, Energy saving
• Globalization
• Need for information anywhere, anytime and on any device
• Network is a platform for services
Generation Y
Green initiative
Globalization
Web 2.0 + User driven IT
Network - platform
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IP Platform benefits
Flexibility Customizable applications, integration
possibilities
Lowering costs Lowering TCO and OPEX, Revenue generating
Building Management, IT & Security Systems Integration
Converged network infrastructure Ease of use
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Traditional networks Disparate Building Systems
Back Office
Lighting
Telephony
Security IT Building
Management
Entertainment
Costly, redundant, inflexible
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Traditional networks Disparate Building Systems
Back Office
Lighting
Telephony
Security IT Building
Management
Entertainment
Costly, redundant, inflexible
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IP Platform
Convergence Solutions
I N T E G R A T I O N
CO
NV
ER
GE
NC
E
True Convergence = IP Infrastructure + Convergence Applications
The difference is Convergence!
Back Office Lighting Telephony Security IT Building
Management Entertainment
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New Cost Savings
New Revenues
Convergence changes everything
New Services
Deliver converged voice, data, video, environmental controls
Leverage new and existing network facilities
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IP platform benefits
Flexible • Offer personalized services
• Software-based solution
• Any device (Phone, TV, Mobile)
Affordable • Easy to deploy over IP
foundation/infrastructure
• Leverage existing infrastructure investments
• Tie together data, voice, video and building controls
• Synchronize data between systems
Integrated
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Nevotek: Adding Value and additional Revenue to Customers
Opportunities:
• Generate added value, additional revenue for hospitality/healthcare/real estate/enterprise verticals
• Complete single vendor end-to-end solution available from Cisco (licenses sold exclusively through Cisco GPL)
• “Infrastructure Convergence” with additional convenience features (such as Green building initiative*)
• SaaS model capabilities with Cisco UCS in hosted environments
• Nevotek works closely with Partners in pre-sales and sales phase
• *Green building initiative - Building management system control integration possibilities (lights, HVAC, window blinds, etc...)
• Endless integration possibilities (IPTV, Cisco DCM, Video surveillance, etc...)
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Information on any device
• Transformation of devices into advanced information terminals (fixed-mobile phone convergence, tablets – Cisco Cius/iPad/iPhone/Android)
• Customizable platform for various applications and information services with support for any device (Cisco Cius/iPad, iPad 2, Android tablet supported)
• Possibility of integration with multiple systems:
• Building management systems
• IP video surveillance systems
• CUCM Billing & Call Accounting
• ...
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Integration options
• Communication services (CUCM)
• Marketing/Entertainment (IPTV) and Interactive Services
• Building management systems
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Application & information services
Enterprise • Company facilities info
• Company directories
• Outlook/Exchange access
• Meeting room reservation
• Weather info
• Airline info
• News feeds
• Enhanced reminders
• Currency rates
• Stock Quotes
• Local and Third party advertisements
• Voice & text broadcast
• Send / Receive SMS
• IP Camera Integration
• Billing & Call Accounting for CUCM
Hospitality/Healthcare • Wakeup Registration & handling
• Check-in/Check-out features
• Hotel Guide/City Guide
• Currency Converter
• Real Time Services
• Weather
• Airlines
• News
• Send An E-Mail
• Games
• Do Not Disturb
• View Bill
• Staff Services
• Room Service, Online Shop
• Restaurant Reservation
• Healthcare specific features
Residential/Real Estate • Wide selection of music video
and TV channels
• Video & Music on Demand
• Full Function Web Browsing
• Communication Tools on TV
• Guest Services on TV
• Brand Specific GUI
• Integrated messaging on TV
• Seamless integration to voice and data
• Integrated messaging
• Integrated new age Media Devices
• Web browsing on TV
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Infrastructure & solutions
Telephony
Security
Building Management Entertainment
Converged Solutions
• Cisco IP Telephony - Unified Communications Manager
• Cisco Digital Media Suite (DMS)
• IPTV/VoD/Applications
• Billing & Call Accounting (CUCM)
• Virtualization & SaaS model support
• Integration
• PMS systems (Micros Fidelio and 95% of socket-based PMS systems)
• BMS/Room Automation systems integration
• Audio/Visual services (VoD, MoD)
• ...
Environment Control
Audio Visual
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Based on an IP Foundation
Solution for every vertical
Hospitality and Healthcare
I N T E G R A T E D
Residential Complexes
Hotels Office
Complexes
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Hospitality solutions
• Offer guests new services and new IT experience
• Differentiate property • Lower operational expenses • Simplify and centralize management
Benefits
• Integrate guest services: room service, housekeeping, wake up, voicemail
• Leverage IP phone or TV platform • Easy to use interface empowers guests • Virtual service
Features
VIP Connect Voice, data and video over IP network
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• Real-time information access • Integrated email and voicemail • Weather, airline, stock, currency • Leverages IP phone, TV or web browser • Mobile device support
(Cius/iPad/iPad2/Android)
Information Services
IP phone transformation to info-terminals
• Real-time viewing with IP camera • Integrated surveillance • Visual access to remote locations
Security
• Information distribution • Create IP multicast conferences • Targeted marketing aid • Generate new revenue streams
Broadcast Services
VIP Connect
Voice, data and
video over IP
network
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http://www.nevotek.com 18
VIP Connect Main Modules
• Management Engine
• Voice Mail
• Information Services
• Wake-up Call
• Hotel e-Mail System
• Maid Services
• Telephone Billing System
• PMS Interface
• Check in/Check out
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Information services
• Mostly xml based
Hotel facilities info
National directories
Meeting room reservation
Online billing
Weather info
Airline info
Enhanced reminders
Currency rates
Stock Quotes
Local and Third party advertisements
• Require “live” data-feeds
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http://www.nevotek.com 20
Guest Voice-Mail
• Full IP. No SMDI, No serial cables
• Check-in , Check-out account creation and deletion
• Room mobility and transportability.
• Policy based archiving after check-out
• MWI control by reception for paper messages
• Local Language support
• Multi Tenant support
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Failed Wake-up Call Handling
• Unique handling system for non-responding guests
• Activates the designated handset at the reception
• Encourages receptionists to handle expired wake-up calls in real time
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IPTV: Video, Voice, Data convergence
• Enhanced TV, video and music on demand
• Integrated voice, data and IT services
• Access to environment controls • Unified messaging
For Users
• Targeted marketing aid • Generate new revenue streams • Advertise premise-based
and local businesses • Differentiate property
with enhanced services
For Building Operators
NevoTV / Pro:Centric Univision Converging voice, data and video over IP for more options and unparalled user experience!
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IPTV features
• PMS Integration
• IPTV Server Integration
• Wake-Up System
• Guest Services
• Music & Video on Demand Server Integration
• TV Channels
• Weather
• Hotel/City Guides
• DND (Do Not Disturb)
• Bill Balance/View Bill
• Quick Checkout
• EPG (Electronic Program Guide)
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IPTV System Capabilities
• Two way communication with PMS. Billing, Voice Mail (Requires Nevotek V/IP Connect), Wake-up, Staff services communicate with PMS.
• Multi-thread structure of the interface ensures that no message is lost under heavy load.
• Indefinite buffering of data in case of PMS failure.
• Communication Failure Alert
• Transaction and Information logging.
• Check-in
• Check-out
• Group Check-in
• Group Check-out
• Upon check-in and check-out of guest, room TVs are activated and deactivated (restrictions based on guest profile) automatically and guest name and greeting are displayed on the TV screen.
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IPTV System Capabilities (cont‘d)
• Room Move
• Guest Information Change
• Do Not Disturb
• Text Message
• Wake-Up (Single or Group)
• Guest Bill Items, Balance and Quick Checkout
• Housekeeping
• Room Status
• Ordering/Room Service
• Music and Video On Demand Charging
• Multiple TVs in a single suite
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Wake up system • Single or Group Wake-Up Calls
• Attendant programmed wake-up calls (From PMS)
• Guest programmed wake-up calls (via TV screen).
• Multiple reminder calls for the same day.
• Automatic repeated calls
• Snooze function
• All registered wake-up requests follow the guest in case of room change
• Tracking the completion of calls
• 12 or 24 hour formats
• Music or video clips could be merged with wakeup message
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IP Billing & Call Accounting
• Single- or multi-tenant billing system • Customized approach to services
deployment • Increases services options • Reduces costs, captures usage
Benefits
• Call logging and recording • Export files for further processing
in spreadsheets or graphics tools • Consolidated billing information per
tenant • Internal and external volume billing • Flexible mark-up and discount scheme
Features
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PMS (Fidelio) Gateway
• Bidirectional interface between V/IP Connect and
PMS (officially certified by Micros Fidelio)
• Full IP communications
• Real time
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Supported PMS interfaces
• Possibility of custom interface development!
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Telephone Billing • Integrated to V/IP Connect
• Collects CDR’s from CUCM
• Polling Interval configurable
• Successful External calls are processed and billed to PMS
• Calls to hotel service numbers can be monitored for performance reporting
• Supports multiple tariffs
• Powerful rating engine
• Various reports are generated
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Mobile device support
• Cisco Cius
• iPad
Nevotek Cisco Cius demo:
http://www.youtube.com/watch?v=9YDwhV9Btyo
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Demo
Accessible by general public:
• ftp.nevotek.com
• u: flashdemo
• p: flashdemo
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Summary
• Nevotek works closely with Cisco local teams, Channel Partners and Customers to provide „best in class“ convergence solutions
• Nevotek provides end-to-end Solutions integrated with IP Telephony, Environment Controls and accomodates multiple new features
• Single Vendor Advantage - full Cisco end-to-end solution
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Other solutions from Nevotek
• Sigma 5: A powerful billing & call accounting solution for CUCM (single & multi-tenant capability)
• IPT Office: Enterprise Productivity Suite for Cisco IP Phones
• Unilink: High Speed Internet provisioning & billing solution with support for Cisco Wired & Wireless infrastructure.
• More information about Nevotek‘s solutions: http://www.nevotek.com
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www.nevotek.com [email protected]
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Tel: +971 4 208 8326 Fax: +971 4 208 8699
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Tel: +90 212 286 7576 Fax: +90 212 286 7476
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Tel: +1 408 550 4445 Fax: +1 408 562 5745