TQM

QUIZ-1

1. What is the fundamental attribute of TQM?a. Drawing control charts b. Having team meetings c. Top management's direct involvement d. Meeting ISO 9000 audit

2. What is the parameter needed for Drawing control charts ?

a. Calculation of statistics from data b. Adjusting the machines c. Teamwork training of workers d. Top management involvement

3. What is Inspection assurance? a. The process is in control b. Workers are motivated c. Product meets specification d. Quality problems are solved

4. What is control chart ?a. Whether workers are motivated b. Top management takes interest in quality c. Inspectors are doing their jobd. Process variability

5.Who quoted the statement “Quality is a predictable degree of uniformity and dependability at low cost?

a) Deming b) Crosby c) Juran d) Hoshin

• What the customer feeling about product if Q= P/E ?

• a) 2 b) 0 c)1 d)none of the above

7. Which one is four pillars of TQM?a) Team work b) CPI c) plan d) customers

8. What step has to take first in bench marking?a) Performance b) Features c) reliability d) planning

9. Which one of the following belongs to Evolution of TQM?

a) Quality b) vision c) mission d) policy statement

10. Which one of the following belongs to Quality Council?

a)Leader b) team members c) CEO d) all the above

11. Who derived TQM philosophy?a) Crosby b) Deming’s c) Juran d) None of the above

12. Which one of the following belongs to ASQ?a) Reception b) Believe c) Trust d) Price

13. How many types of teams are there?a) 5 b) 3 c) 4 d) 2

14. Which one of the following belongs to Natural Team ?

a) CEO b) Manager c) Coordinator d) Member alone

15. Which of the following is odd one? a) Sponsor b)Team Composition c) Ground Rules d)approximate participation

16. Which stage the employee improvement take place?

a) Storming stage b) Training stage c) forming stage d) Performing stage

17. Which one is belongs to Rewards? a) Intrinsic b) Innovating c) Inspecting d) Incompatible

18. Which of the following refers the 14 principles?

a) Deming Philosophy b) Juran Trilogy c) PDSA d) PDCA

19. Which one is not a Juran Trilogy?a) Planning b) Control c) Improvement d) Process safer

20. How many phases are there in PDSA? a) 1 b) 2 c) 3 d) none of the above

21. Which one is not belongs to 5s concepts?a) SEITON b) SEIRI c) SHITSUKE d) KAIZEN

22. Which of the following belongs to Clearing? a) PDSA b) SEIRI c) QFD d) SEISO

23. Which of the following belongs to Arranging?

a) SEITON b) KAIZEN c) QFD d) 5S

24. Which one is more important in quality of product?

a) Motivation b) Team work c) Customer Service d) Reward

25. Which concept denotes Cleanliness? a) SEITON b) SEIRI c) SEIKETSU d) SEISO

26. Which of the following is not belongs to employee improvement?

a) Convention method b) employee oriented c) little investment d) Technological oriented

27. Which of the following is diversity source?a) Sole sourceb) single sourcec) multi source d) multiple source

28. Which one of the following not belongs to Supplier Selection?

a) Survey b) Enquiry c) Experience d) Recommendation

29. Which concept denotes Discipline?a) 5H2W concept b) Motivation c) SHITSUKE d) TQM principles

30. Which of the following method belongs to Technological aspect?

a) KAIZEN b) KAIRYO c) PDSA d) none of the above

31. Which of the following is not in the tools of management?

a) Check sheet b) Histogram c) Pareto diagramd) Matrix Diagram

32. What is the other name of Fish Bone diagram?

a) Check sheet b) Histogram c) Pareto diagram d) Cause and Effect Diagram

33. Which of the following is not in the tools of management?

a) Bell shaped b) Double peak c) plate d) Comb

34. How we can measure process improvement data?

a) Control chart b) Control chart for variable c) Control chart for characteristics d) none of the above

35. Which of the following sector belongs to quantifiable data?

a) Control chart b) Control chart for variable c) Control chart for characteristics d) none of the above

36. Which of the following is in the old tools of management?

a) Affinity diagram b) histogram c) tree diagram d) matrix diagram

37. Which is similar to Six Sigma Concept?a) PDSA b) PDCAc) ZD d) Zigma

38. Which one of the following term belongs to Six Sigma concept?

a) Define b) quantify c) quality d) none of the above

39. Which one of these deserves employee motivation?

a) Maslow Theory b) Motivation Factor c) Reward and Recognition d) Hygiene factor

40. What does Six Sigma perfection states?a) 3.4 defects per Trillion b) 3.4 defects per Billionc) 3.4 defects per Million d) 3.4 defects per thousand

41. Which of the following is not CPI concept?a) Juran b) Deming c) Crosby d) 5S

42. How many parts are there in Juran’s Trilogy? a)3 b) 2 c) 11 d)1

43. How many stages are there in Supplier sourcing?

a) 2 b) 4 c) 9 d)12

44. How many stages are there in Supplier selection?

a) 8 b) 15 c) 6 d)12

45. Which one is wrong with respect to Q7 concepts?

a) Affinity b) control chartc) check sheet d) histogram

46. Which one of the following is termed as fish bone diagram?

a) CE b) Histogram c) Control chart d) Check Sheet

47. How many Phases are in PDSA? a) 3 b) 4 c) 5 d)7

48. What is the concept of SIX sigma?a) ZB b) ZD c) quality d) none of these

49. How many phases are there in six sigma? a)12 b) 24 c) 6 d)11

50. Which company demonstrates the six sigma concept?

a) Motorola b) TATA c) GM d) Ford