tqm report32

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Table of Contents

Particular Page No.

CHAPTER ONE 1

ORGAN GRAM & LEADER SELECTION 8

DEMING CYCLE 13

TOOLS TECHNIQUES AND GRAPHS 18

CAUSE AND EFFECT ALALYSIS 29

PROBLEM, RECOMMENDATION &

CONCLUTION

34


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The University of Asia Pacific

Submitted To

Jesmin SultanaProfessor


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The University Of Asia PacificDhaka 1209

Date of submission - 18th

February, 2010

Mosharaf Hossain Khan

Sudip Podder

Mafidul Islam

Farzana Sikder

Mahmudur Rahman

Anjuman Ara

Ismat Ara

Arafat Rahman


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Shahriar Ibn Selim

Apu barua

Abu Naser

Kamrul Hassan

Sazzad Kabir

Shirin Akter

Faisal Ahmed

Zayed Mohammad

Abu Bakkar

Taslima Islam

Farhana Huda

Tanzina

Tanzima Shirin

August 04, 2010

To

Jesmin Sultana

Associate Professor

The University of Asia Pacific

Subject: Letter of transmittal

Dear Madam,


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With due respect and honor we would like to state that we

are the student of your course Total Quality Management

code (IMG 403). We would like to formally submit our

workshop.

We therefore hope that you would be kind enough to accept

our workshop and recommend any necessary corrections.

Sincerely Yours

Mosharaf Hossain khan

On behave of Group

Earth Finder

Acknowledgement

It is our sincerest pleasure to thanks Mrs. Jesmin Sultana, course

instructor of Total Quality Management code (IMG 401), The

University of Asia Pacific for her active and sincere assistance,

guidance.


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With help of our class teacher we were able to make a work shop in

a very short time and this type of work shop encourages us to

become a successful in future. We also thanks full to our course

instructor because while preparing this work shop we have gathered

many practical knowledge which will be very helpful in our future

professional life.

At this point we would like to express our gratitude to those people

and classmate who extending their helpful hand during this study.

Finally, I would like to thank you to The University of Asia Pacific to

include this course in Bachelor of Business Administration.

Executive Summary

Our new Work shop named Rootless people has been analyzed to

rise the development of poor people whose have no shelter in this

earth to live a healthy life. Before that each member of earth finder

was invited to put forward ideas concerning a problem under

consideration. Finally we choose the above one.


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While preparing the work shop plan we have adopted several

strategies to meet the goal, to meet potential problems that may

confront and ways to solve them. Here we have included all

elements related to the topic and tried to cover all the aspect of this

plan.

In our work shop we have discussed about various problems for

rootless, tried to focus the main barrier for standard of living, tried to

find out potential cause and effect relation ship with fish bone and

also tried to provide all possible solution for quality education. To

make our work shop successful we used technical tools such as

statistical process Gantt chart, made population survey of 100

students, set a face to face conversation, and based on their opinion

we tried to take the alternative course of actions.

Here we tried to achieve perfection by continuous improving the

quality through making the process effective, efficient and

adoptable.


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What is rootlessness and why do we need to consider those

who are rootless as well as those who are homeless?

We use the term rootless to describe a state of not having the things

that most people would associate with having a home. For most of

us a home as well as being a physical place that meets certain

physical needs also meets many psychological and emotional

needs. If those needs are not being met we would describe someone

as rootless. We use the term rootless as it expresses the feeling of

having nowhere to belong and nowhere to call home. This state is

usually brought about by a lack of meaningful relationships in life

which causes a sense of emotional and psychological isolation.

In Bangladesh, tens of thousands of people live in overcrowded

slums or public spaces that lack basic facilities, such as safe water,

sanitation, and health services. Bangladesh has experienced one of

the highest urban population growth rates (around 7%) in the last

three decades compared to a national population growth rate of

about 1.5% per year.

A study in Bangladesh in 2005 defined the homeless as people who

sleep on streets, railway terminals and platforms, bus-stations, parks

and open spaces, religious centers, construction sites, around

graveyards, and in other public spaces with no roof.


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Introduction

It is our pleasure and also according to the requirement of course

instructors Jesmin Sultana to submit this work shop on a topic.Before the topic selection, we form a group named Earth Finder

with a facilitator Jesmin Sultana as well as a leader Mosharof Hossain

Khan. After giving a big thought about it we choose a topic Life of

Rootless people which is very important factor to develop our

society.

Back ground of the term paper

Before the mid term, we were asked by our Total Quality

Management course instructor Jesmin Sultana to submit a work shop

on a topic. As a result, the whole idea came from the course Total

Quality Management and the course code is IMG (403). After that,

we went thought brainstorming process and it is our pleasure to let

you know that, we choose topic called Life of Rootless people

which will help us to develop their life as well as develop our nation..


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Source of data

Sources of data are an important factor for thiswork shop. Without the data collection, we will

not be able to develop the work shop. Theobjectives of data collection are:

Primary source/research

Secondary source/ research

Primary ResearchWe directly collected the data from the field. Here, we attach onesurvey reports, where we directly talk University. In this research, wecan use three methods. These are:

Telephone Survey

Personal Interview

Mail survey

Telephone Survey

We can collect the data by usingtelephone that refers totelephone survey. We have someadvantage and disadvantagehere.

We can collect the informationvery easily. We can get quickresponds here. Questions arevery easy to understand. We cannot see the person by whom weare talking. The interview time islimited and expansive


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Personal Interview

If we directly go to the person and talk to

them and prepared the survey report, thatis referring to personal interview. Theyalways give more time then the telephonesurvey. It is very expensive

Sometimes it is very heard to get anappointment to that interviewer Questionmust be prepared early. We can get quickresponds. We can ask question afterquestion here. The responds rate is lowhere.

Secondary Research

The information, which is already use by some other organizationthat is referred to secondary research. Here, we collect littleinformation from different place like:

Internet

Newspaper Article

Amrao Pari NGO

Sajeda Foundation

Social Welfare Institute

Poverty Estimation Project

Governmental project


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Methodology of the work shop

Methodology of this report includes study of different files, circularsrelated to the same industries, face to face discussion with differentpeople and so on. While preparing the work shop we have to do thesurvey on the various occupational people. We collect informationfrom various Ngo, government project and some specialist on socialfactor as secondary source.

Limitation of the work shop

While we were preparing this workshop we face some limitations.These are mentioned below

As we are introducing the work

shop for the 1st time, so theassumption we have made for itmight not accurate.

Life of rootless people is bigproblem of our country, soanalyzing and solution processneeds so time where time is solimited.

While preparing the work shop we

had to face various shortinformation inaccuracies.

Class schedule was clash, while wewere preparing this work shop.

We did not have a place, where we

can sit and work in a group.

We dont get sufficient help from

Government sector.


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Get less contribution from Victims.


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Quality Control Circle (QCC) & Its Activities

The QC circle is a small group to doing voluntarily quality control

activities within the same organization. QC circles have some

activities and role to play in an organization because they are

responsible for the quality control activity.

To identify the problem in workplace.

Then analysis the problem.

After analyze the problem then solve the problem.

Then set current solution to the top management.

Implement it if permission is obtained.

After that observe the result.

And finally ensure that no problem will happen in future.

Facilitator and Quality

The role of the facilitator is very important. They coordinate activities of the

circles and steering committee. They are tried to identify strength and

weakness of the circles. The quality of a facilitator is

At first they have to be able to work as trainer.

Make coordinate in between all the members.

They also have to have the ability to inspire the circle.

They have the capacity to work as a statistician.


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They are the main person for development of QC Circle.

The facilitator also needs to communicate with every one.

They must have positive attitude.

Leader and His/Her Responsibility

A leader is a most important person in a circle. Leader is the pivot

and diving force in a circle. Roles of Leader are describing below

The first roles of a leader is to integrate the circle

Then to orientate and direct circle activities

Then the leader to facilitate cooperation among the members by

getting everyone involved, speaking out and sharing

responsibility

Leader to create favorable human relationship in the circle as a

hole

To adjust relationships with other circles and other levels and

functions of the company organization such as managers,

supervisors and staff.

Leader to cooperate with QC circle promoter meeting.

The leader to train the members on the application of engineering

and QC techniques.

Leader has to be one time in work.

They have to be honest with the team member.

Have to have capability to motivate the team member.

Have to take the correct decision on time.

Make sure that, a leader can bring out the most from the team

member.


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Facilitator (Jesmin Sultana)

Leader (Mosharof Hossain Khan)

Deputy Leader DeputyLeader

Farzana Sikder Sudip Podder

IT Advertising Sourcing Treasury HR

InformationSystem


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Deming cycle

P-Plan: A time table to do

D-Doing: Translating plan into action

C-Checking: Evaluation of activities

A-Action: Appropriate follow up & corrective action

ACT PLAN

CHECK DO


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ACT PLAN

-Idea generation

- Prepare report -Idea selection

- Prepare graphical - Gantt chart

Presentation -Organ gram

- Deming Cycle

-Evaluation of analyzed

info by members -Evaluation of selective idea

- Analysis of collected data - Primary data collection Secondarydata collection

- Preview evaluation ofcollected info - Questionnaire development

- Group members

CHECK DO


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Planning & Implementing TQM

Planning and implementation is very important for the TQM. We have

some steps of it. These are:

Establish a quality policy

Define TQM Objective

Define Responsibilities

Establish quality system

Identify problem areas

Prepare quality improvement Program

Implement program

Monitor progress

Audit & Review effectiveness


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Establish a quality policy

Here you need to go for quality plan or the policy and that must be

implemented so that we can get the quality product.

TQM Objectives

The objectives are to produce quality product. Here top& bottommanagement needs to work together to reach to the objectives

Prepare quality improvement program

Here we need to talk about the storing the problem. So we need tohave a important program. Here QC people will try to solve it. Herethey will sit together to solve the problem and produce good qualityproduct. Here they have to sure that problem does not come onceagain once we can do it. That is the success of the team. it is theasset of the organization.

Define responsibilities

Here we will talk about the total number of work and their duties and

responsibilities. We also need to tell every one who will do what andby whom they will report.

Establish quality system

System is a process that will be followed by the employee to makethe quality product.Here one more thing we need to mention that is everything shouldbe written for easy understanding.

Identify problem areas

We need to identify the errors and problem and try to solve it. As aresult we can produce good quality product. If we cannot solve theproblem then other problem will come and we will se full of problem.Then it will be very difficult for us to solve the problem.


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Implement program

The program is made for quality improvement that has to apply thatto produce good quality product.

Monitor progress

This is one of the main objects of the QC circle and it is a continuousprocess of the organization. Here we need to monitor every thingtime to time so that we can set quality product.

Audit & Review effectiveness

To get quality product we have to audit and review it effectively. Ifany kind of problem arises we need to give quick responds to it. Sothat it does not consume to truck.


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Life of rootless people affects our social life very badly and also

personal life. It will become a major problem in future. So we

have to take step to solve it. Here we are working on rootless

people. Please help us to improve our society as well as their

life and offer a better life to them that we want to lead.

Name ----------------------------------------------------------------------------------------------------------------------

Age--------------------------------------------------------------------------------------------------------------------------

Occupation ------------------------------------------ Date-------------------------------------


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1. What do you mean by rootlessness?

Who lives in a slum

Who live in a road

Who has no home

Above all

Others ()

2. What is/are the main reasons of being rootless?

Flood

Easy to beg

River erosion

Lack of money

Unemployment

Multiple choice (..)

Others (..)

3. Rootless people live in...

Park

Road

Open place

Bus station

Railway station

Multiple Choice

Others (.)

3. Education level

Never attended school

Primary incomplete


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Primary complete

Secondary incomplete

4. Occupation of rootless people is

None/unemployed

Assistance in domestic work

Rickshaw/van-pulling

Day-labour

Sex work

Above all

Others()

6. How much they will income daily?

0 50

50 100

100 -150

150 200

Others

7. Duration of homelessness

7 days-


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Theft , Hijacking & murder

Using children as medium of transferring drugs, bombs

Above all

Others ()

9. How rootlessness affect our society?

Destroy young generation (drug)

Increase unethical activities

Destroy public property

Increasing criminilism

Increasing AIDS

Above all

Others ()

10. Face problems as rootless people

Lack of Nutrition & sanitation

Environmental disaster

Sexual harassment

Torturing by police

Above all

Others

11. Do you think that government has taken necessary step to

remove their rootlessness?

Yes

No

If yes ()

12. Do you know any organization/ NGO helps rootless people?

Yes

No


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If yes ()


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No

Environmental Disaster

PoorEconomicCondition

SocialDeprivation

Population

Problem

Poverty

Lack ofgovernmentinitiatives

ProblemsMost

FairlyModerate

Moderate

LessModerate

Least

1 Flood2 Storm

3 Erosion of River-bank4 Famine & cyclone5 Untimely rain6 Unemployment7 Gain insufficient crops8 Begging9 Insufficient Charitable

Donation10

Drug Addiction

11 Misuse of Power12

Unethical activities

13

Sexual Harassment

14

Increase Criminalism

15

Mental sickness

16

Lack of land

1

7

Poor income

18

Food Deficiency

19

Low standard of living

20

Rising food cost

21

Unawareness

22

Non-Cooperation

23

Improper family

planning


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No Item Percentage

1 Yes 37%

2 No 63%

Pie Chart

37%

63%

1Yes

2 No


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No Item Percentage

1 Yes 38%

2 No 62%

Pie Chart

37%

63%

1 Yes

2 No


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Pie Chart

38%

62%

1Yes

2 No


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Pie Chart

38%

62%

1 Yes

2 No


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No. Topic Percent of

Total

Cumulative

Frequency

1 Social Deprivation 21.4

21.4

2 Poor EconomicCondition

20.06

41.46

3 Environmental Disaster 19.19

60.64

4 Lack of governmentinitiatives

18.05

78.7

5 Population Problem 12.72

91.41

6 Poverty 8.6

100


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Here we are going to show a bar chart depending on the survey

information.

No. Topic Total point

1 Environmental Disaster 1520

2 Poor Economic Condition 1589

3Social Deprivation

1695

4 Population Problem 1008

5Poverty

681

6Lack of governmentinitiatives

1430


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Bar Chart

1589

1008

14301520

1695

681

0

200

400

600

800

1000

1200

1400

1600

1800

2000

Reasons of being rootless

1 Environmental Disaster

2 Poor Economic Condition

3 Social Deprivation

4 Population Problem

5 Poverty

6 Lack of government initiatives


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Topic Point

Environmental Disaster 4.83

Poor Economic Condition 3.66

Social Deprivation 4.47

Population Problem 2.71

Poverty 2.87

Lack of Government Initiatives 3.38

0 3.653

1 3.6532 3.653

3 3.653

4 3.653

5 3.6536 3.653

0 16.475

1 16.475

2 16.4753 16.475

4 16.475

5 16.475

6 16.475

0 -9.169

1 -9.169

2 -9.169

3 -9.1694 -9.169

5 -9.169

6 -9.169


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Topic Topic point

Flood 18

Easy to beg 11

River erosion 25

Lack of money 12

Unemployment 34


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Check Sheet

Reasons forRootless

Tally Total


483

Poor Economic Condition

366

Social Deprivation

447


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Population Problem

271

Poverty

287

Lack of Government

Initiatives

338

Check Sheet with Sub-Causes


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No

Problems Tally Total

1 Flood 1002 Storm

94

3 Erosion of River-bank 994 Famine & cyclone 1005 Untimely rain 906 Unemployment 887 Gain insufficient crops 868 Begging 99

9 Insufficient Charitable Donation 9310 Drug Addiction 9411 Misuse of Power 8912 Unethical activities 9013 Sexual Harassment 8914 Increase Criminalism 8515 Mental sickness 9016 Lack of land 9217 Poor income 8918 Food Deficiency 8719 Low standard of living 10020 Rising food cost 10021 Unawareness 6722 Non-Cooperation 8723 Improper family planning 9624 Scarcity of food 88


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Check Sheet

Agenda /Item Key Points Decisions Responsibility SubmissionTopic selection Idea

screeningCompleted All the members 12th june

Questionnaires BrainStorming

Completed All the members 22nd

Mid term break - - -

-

Survey Info. analyze Completed Mafidul Islam &Farzana Sikder

18th

Input data Prepare DataSheet Completed All the members(Divided into 4groups)

10th

January

Analyzingstatistical

information

To preparestatistical

term

Completed MahmudurRahman,MosharofHossain andSudip Podder

23rd January

Gather all theinformation

To preparereport &

presentation

completedAll the members

7th February

Finalize report Reviews Completed All the members 11th February


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Brain storming &

Topic selection

Survey Questionnaires

Start

Leader

selection

Collect infoShorting info Anal

yze

Team

formation

PrepareData

Implementingtools & Tech.

Reviews

Process Flow Chart


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Editing &evaluation Finalize report Finalpresentation


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Cause and effect analysis

In this part, we are going to talk about the cause and sub cause andalso the effect of it. We are going to provide it with a fishbone. Lets

talk about the cause first.



Social Deprivation

Population Problem

Poverty

Lack of government initiatives


The definition of homeless used in the present study reflects thatmany people live without permanent shelter in major towns andcities. The 2005 study found that 47% of the homeless in Dhakalived on footpaths, 23% in the city's transport-stations, and 12% infront of major market centers. People are found in the abovelocations in all seasons, although their numbers vary throughout theyear. Concentrations of people increase following natural disasters,such as flood, cyclone, and famine and erosion of river-bank. In our

survey river erosion is indicated as main problem.

Causes are

Flood

Storm


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Erosion of River-bank

Famine & cyclone

Untimely rain


During religious festivals, many rural poor from nearby districts

migrate to the city and live temporarily as homeless to take

advantage of increased seasonal charitable donations. However, the

main reason for migration into the city is economic as many migrate

permanently from rural areas to seek employment lack of money, no

income and begging. Some people come in Dhaka for begging,

though his/her has land or home in village.

Unemployment

Gain insufficient crops

Begging

Insufficient Charitable Donation


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Social Deprivation

The respondents were asked if they had used any drugs during theyear prior to the survey. Less than one percent of the females

reported drug-use. However, 69% of the males used some types ofdrug. Children are used for passing drug and bombs. They involve incriminilism like theft, hijacking, murder etc.

Drug Addiction

Misuse of Power

Unethical activities

Sexual Harassment

Increase Criminalizes

Mental sickness

Population Problem

Globally, more people now live in urban areas than in rural areas.Over the past few decades, most low-income countries haveexperienced a rapid population growth without adequate expansionof public services, and many cities in the developing world lack theinfrastructure necessary to support high levels of urban populationgrowth. As a result, globally, more than one billion people live ininformal settlements or urban slums. Many others live where they

can--at railway terminals and bus-stations, at ports, and in emptymarkets, parks, and stairways.

Lack of land

Poor income

Food Deficiency


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Poverty

As population is increased, poverty is increased. Rising cost of basicneed, lack of land, home, and food is a big problem in our country.

Low standard of living

Rising food cost


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Lack of government initiatives

The Government needs to take the lead in addressing the largerissues of structural inequalities and the absence of human rights,such as rights to food, shelter, and education, which contribute to

the social milieu of violence in the lives of the homeless. Unawareness

Non-Cooperation

Improper family planning

Scarcity of food


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How rootlessness affect our society

A rootless person means who has no physical, mental and

psychology shelter and no home. Rootlessness is a big problem of

our society. It affects very badly our social value. Affects are

Increase Drug addiction.

Destroy public property.

Environment Pollution.

Increase unethical activities.

Increasing AIDS.

Decrease social value.

Increase criminilism (murder, hijacking, theft).

Use children as a medium of transferring drug, bombs etc.

How can we solve the problem

We are the people who can save our country as well as our people. It

is said that in economy poor is born as poor. But if it is occurred

forever we can remove the poverty curse and can not lead a

prosperous life. To remove rootlessness, governments contribution

needs more because it is a huge problem, no single NGO or private

organization cant do it lonely. But in reality NGO or private

organizations contribution is more than government. So we expect

that government will come forward to help these helpless people.


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Government may take step like

Create opportunity for employment.

Provide educational facilities.

Motivate them to lead a good and ethical life.

Facilities of accommodation.

Control food cost.

Realize them that they are a valuable part of our society.

Create proper family planning.

Giving loan at a lower interest and for considerable time.

We have met two NGO Amrao Pari and Sajeda Foundation.

Amrao Pari is situated in Mouchak and Sajeda Foundation is in

Mahakhali.

Amrao PariWhen destitute women are going for searching work they keep their

children in Amrao Pari. Amrao Pari provides food and medical

facilities for children. It also provide blanket, sootier in winter. In

flood time they shelter rootless people and provide foods. Recently

they train destitute women handloom and craft design.

Sajeda Foundation

It provide small lone for long time with very little interest. They

suggest idea for becoming self independence. Especially they focus

on women and children.


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tqm report32

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