track # shaw environmental © 2006 the shaw group 4171 essen lane baton rouge la 70809 usa
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SHAW ENVIRONMENTAL
© 2006 The Shaw Group • 4171 Essen Lane Baton Rouge • LA 70809 USA
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SHAW ENVIRONMENTAL
Mutual Gains Approach for Pipeline Operations, Expansion and Replacement
Restoring Trust in Pipeline SafetyPipeline Safety Trust – November 2, 2006
Susan WallerOil & Gas Sector Lead
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US Energy Use Today
Americans spend one million dollars on energy every minute.
• Heating 49%• Cooling 6%• Water heating 15%• Refrigeration 5%• Cooking 3%• Dryers and Washers 3%• Lighting 7%• TVs & PCs 2%• Other Uses 10%
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Mutual Gains Approach
Objective:
• Consult and inform stakeholders in timely and informative manner while meeting the US energy needs.
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Mutual Gains Approach
Stakeholder Outreach Components
• Mutual gains approach
• Internal collaboration
• Internal training
• External consultation
• Educational materials
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Mutual Gains Approach
• Organize a pre-project educational campaign• Promote confidence among stakeholders in the
pipeline operator and the operator’s expertise• Listen to stakeholders concerns• Respond promptly to all inquiries and concerns• Provide continual education and informative
sessions• Pursue “Good Neighbor” approach
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Internal Collaboration
• Create a project team- Project Manager - Right-of-way- Engineer - Government Affairs- Environmentalist - Regulatory Attorney- Field Operations - Media Relations
• Provide project details to the team• Determine key messages
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Internal Collaboration
• Develop project overview and pipeline information materials
• Conduct Community Communications Training
• Designate representatives to communicate with stakeholders
• Draft public notifications early and route for accuracy
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External Consultation: Community Relations
• Speak with local, state and federal officials
• Consult with affected landowners
• Meet with community leaders and special interest groups
• Contact and inform the media
• Communicate openly with interested parties (Homeowner’s Associations, etc.)
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External Consultation: Community Relations
• Notify stakeholders of planned open houses
• Hold open house meetings with local officials, communities and media
• Look for creative solutions to resolve issues – “Mutual Gains Approach”
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Educational Materials
• Community information packets– Project summary– Location map– Company description– Safety information for landowners, public officials and others– Toll free or local phone number
• Company web site• Public awareness brochures
– Inside a natural gas compressor station– Safety First– Emergency Response
• Dig Safely material• FERC and DOT/PHMSA documents
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Stakeholder Outreach Approach
• Mutual gains approach
• Internal collaboration
• External consultation
• Educational materials
• Lessons learned – After Action Review
