tracking #: 2014-74curriculum.fscj.edu/proposals/2014-15/2014-74.pdf · tracking #: _2014-74 ......

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Tracking #: _2014-74 – Form 1 (CSRev. 10-2014 Curriculum Services use only)

CURRICULUM ACTION INFORMATION

(For assistance, contact Curriculum Services at 632-3273. The curriculum package will be returned if incomplete)

1. Identify the effective semester for implementation: Fall Term 2015 (20161) This term should be a future term that would not affect current students negatively. All actions in this package will be effective during the term indicated, unless otherwise reflected. Example: Fall Term, 2012 (20131). Please refer to SACS guidelines in item 5 and Financial Aid guidelines in item 6 when selecting appropriate effective semester.

2. Program proposals require the following: Program Information (Program layout for college catalog must be included-see most recent catalog for format and inclusion, you may request from Curriculum office) OCP and workforce credit information must be included for all PSAV programs. If applicable program layout must include information about “Record of Conviction of a Crime”, drug screen, background check, immunizations and any other information required for licensing or certifying agents. All new programs must include information regarding Program Integrity. This proposal is inactivating 5 TC’s, that were daggered by the state and replacing with 6 new state approved TC’s. The professional core has been increased from 20 to 28 credits and electives reduced from 28 to 20 credits. Several stackable certificates will allow students to complete TC’s as they progress through the A.S. degree. 5 new courses focusing on Microsoft technologies have been added that align to a new state approved TC. All course outlines have been reviewed and updated to include title modifications and prereq changes. Several courses have been inactivated.

All new programs and program modifications with significant changes must include a copy of the program assessment plan. Advisory committee minutes, detailing employer support for the new program or changes should also be included if applicable. Curriculum packages missing these elements if applicable to the program will be considered “incomplete” until received.

(Please “X” that you have included the following with your curriculum submission or indicate “n/a”):

X Program Assessment Plan (required for new programs and significant program modifications) X Advisory Committee Minutes (if applicable, required for support of new program or requested changes)

Complete the following for all program submissions:

Program Title: Network Systems Technology Program Code: 2156 (for new programs, please contact Curriculum Services for code assignment) Degree Type: Associate in Science School and Area (used for College Catalog): School of Technological Sciences- Computer Technology State CIP number: 1511100111 Federal CIP number: 111001

Program Title: Network Support Technician Program Code: 6109 (for new programs, please contact Curriculum Services for code assignment) Degree Type: Technical Certificate School and Area (used for College Catalog): School of Technological Sciences- Computer Technology State CIP number: 0511100121 Federal CIP number: _____

Program Title: Network Infrastructure Program Code: 6110 (for new programs, please contact Curriculum Services for code assignment) Degree Type: Technical Certificate School and Area (used for College Catalog): School of Technological Sciences- Computer Technology State CIP number: 0511100114 Federal CIP number: _____

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Program Title: Digital Forensics Program Code: 6112 (for new programs, please contact Curriculum Services for code assignment) Degree Type: Technical Certificate School and Area (used for College Catalog): School of Technological Sciences- Computer Technology State CIP number: 0511100119 Federal CIP number: _____ Program Title: Advanced Network Virtualization Program Code: 6111 (for new programs, please contact Curriculum Services for code assignment) Degree Type: Technical Certificate School and Area (used for College Catalog): School of Technological Sciences- Computer Technology State CIP number: 0511100117 Federal CIP number: _____ Program Title: Network Enterprise Administration Program Code: 6113 (for new programs, please contact Curriculum Services for code assignment) Degree Type: Technical Certificate School and Area (used for College Catalog): School of Technological Sciences- Computer Technology State CIP number: 0511100113 Federal CIP number: _____ Program Title: IP Communications Program Code: 6114 (for new programs, please contact Curriculum Services for code assignment) Degree Type: Technical Certificate School and Area (used for College Catalog): School of Technological Sciences- Computer Technology State CIP number: 0511100120 Federal CIP number: _____

(New programs only, unless State requires change) TABE SCORES (must be included for all new PSAV programs): N/A

SOC NAV# (if appropriate, assigned by MEI): N/A

Program information from most recent catalog must be included with changes identified.

Please note: If a program is no longer active or students will not be able to complete the program as originally registered, Program Inactivation form and paperwork must be submitted to Curriculum Services.

3. Limited Access - Limited Access programs are those that limit the admission of prospective students on the basis of capacity (i.e., the number of students whom the program can accommodate because of available seats). Is this program limited access? Yes X No If yes, please describe criteria.

4. Additional Program Requirements: (1.) Selective Access- Selective access programs are those that admit prospective students who meet specific admissions criteria, including, without being limited to, grade point average (G.P.A.), entrance exams, scores, letters of application, letters of reference and/or professional background criteria (e.g., criminal background check, drug screening, medical examination, and/or professional licensure or certification).

If this program is selective access, list requirements here, or you may insert on the catalog page included in this proposal. N/A

(2.) Occupation and Salary - The following information is required by the FLDOE to provide detailed information to students leading to occupation and salary (must be included for all new programs or to submit changes to existing information).

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For each of your Programs of Study, take the salary information from the Florida Department of Economic Opportunity, Occupational Employment and Wages http://www.floridawages.com/eds.php for each Standard Occupational Code (SOC) associated with your program of study.

SOC Code: 15-1122 (SOC not listed under Duval County, data from Alachua County) Job Occupation: Information Security Analysts Entry Salary: $54,937.77 Median Salary: $73,393.30 SOC Code: 15-1142 Job Occupation: Network and Computer Systems Administrators Entry Salary: $49,593.42 Median Salary: $73,659.40 SOC Code: 15-1152 Job Occupation: Computer Network Support Specialists Entry Salary: $41,616.80 Median Salary: $59,181.94

Questions 5-7 are for new programs, substantially modified programs only, please review questions to assure you have met compliance and questions do not apply to this proposal submission.

5. SACS Information is required for all new and substantially modified programs: Please answer the following questions to determine if you should complete the substantive change intake form:

(1.) Does this involve development of a new degree or certificate program? Yes

(2.) Does this new degree or certificate program involve a contract, MOU, grant, or consortium for the development or construction of all or part of a program or certificate? (This applies whether the College is outsourcing instruction or our College is providing the instruction for another organization or company.) No

(3.) Will this new degree or certificate program be offered via distance education? Yes, the plan is to eventually provide an online option.

(4.) Does this involve instruction of courses delivered by Florida State College at Jacksonville instructors/employees at an off-campus location? No

(5.) Does this involve the closure of a program or certificate? Yes

If you answered yes to one or more of the self-assessment questions above, please complete the substantive change intake form found on the College’s website: http://www.fscj.edu/district/institutional-effectiveness/coc-substantive-chg.php and return it, along with a copy of the curriculum proposal, via e-mail to the Office of Institutional Effectiveness and Accreditation. New programs or programs that require substantive change will require more time for approval. Please factor in time in implementation date.

6. Financial Aid (State requires 90 days response time on all new eligible program). Please identify by “yes or no” if this program is eligible for Financial Aid or any other Federal Funding. If so, identify specifics. Yes

A financial aid eligible program would be: At a school that qualifies as an institution of higher education, the following types of programs are eligible for federal student aid purposes: • Program leads to an associate, bachelor’s, professional, or graduate degree. Yes • Program of at least 2 academic years in duration that is acceptable for full credit toward a bachelor’s degree, Yes • Program is at minimum of 1 academic year in duration that leads to a certificate, degree, or other recognized credential and prepares students for gainful employment in a recognized occupation (at least 600 clock hours or 24 credit hours). Yes

http://www.floridawages.com/eds.php

http://www.fscj.edu/district/institutional-effectiveness/assets/documents/subst-chg-intake-educ-prgms.doc



http://www.fscj.edu/district/institutional-effectiveness/coc-substantive-chg.php

http://www.fscj.edu/district/institutional-effectiveness/coc-substantive-chg.php

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If you answered yes to any of the above, this program must be SACS and state of Florida approved. Please make sure your effective term incorporates length of time to get appropriate approval.

7. Is this program identified as gainful employment (yes or no, include explanation)? Yes No Yes, gainful employment programs include only training programs of at least one academic year that lead to a certificate and credentialed non-degree programs (credit programs requiring 30 or fewer credit hours and clock hour programs requiring 600 or more contact hours). This program prepares students for gainful employment in a recognized occupation.

Network Systems Technology A.S. 63 Credit Hours Yes X No Advanced Network Virtualization T.C. - 34 Credit Hours Yes X No Digital Forensics T.C. 32 Credit Hours Yes X No IP Communications T.C. 32 Credit Hours Yes X No Network Enterprise Administration T.C. 29 Credit Hours X Yes No Network Infrastructure T.C. 21 Credit Hours X Yes No Network Support Technician T.C. 16 Credit Hours X Yes No

8. Course Information (Course Information includes (if applicable) (list prefix, number and title, credit hours and contact hours. Course Outlines must be included for all new and modified courses.

a. New Courses: (SCNS website: http://scns.fldoe.org/scns/public/pb_index.jsp will assist in course number selection.) List recommended prefix/number, title, credit hours, and contact hours as appropriate. (example: ENC 1101 English Composition I 3 credit hours/3 lecture hours) CTS 2303 Configuring Advanced Server 4 credit hours/3 lecture 1 lab hours CTS 2304 Server Infrastructure 4 credit hours/3 lecture 1 lab hours CTS 2305 Advanced Server Infrastructure 4 credit hours/3 lecture 1 lab hours CTS 2960 Server Capstone 3 credit hours/2 lecture 1 lab hours

b. Course Modifications: (course outlines are located at: http://curriculum.fscj.edu/ and may be used to insert in package so modifications can be applied. Please make sure all changes are shown on outlines.) Modifications should be shown with strike-thru and either RED font for add or highlights, but changes should be clear. DO NOT USE “TRACK” CHANGES IN WORD.) (example: TRA 2222 Transportation I, change title to: Transportation; credits hours from 3 to 4) CTS 2302 - Server Administration 4 credit hours/3 lecture 1 lab hours, Change Title

CTS 2662 - Voice over IP (VoIP), update outline and CLOA, change prereq CTS 2659 - Building Multilayer Switched Networks (CCNP Switch), update outline and CLOA CTS 2657 - Building Scalable Networks (CCNP Route), update outline and CLOA CTS 2656 - Basic Routing and Switching Certification Review, update outline and CLOA CTS 2411 - Information Storage Management, update outline and CLOA CTS 2655 - Routing and Switching Fundamentals (Cisco 2) , update outline, CLOA, modify title CTS 2372 - Virtualized Server Implementation I (Citrix 1), update outline and CLOA CTS 2371 - Virtual Infrastructure: Deployment, Security, and Analysis (VMware 2 Cloud), update CLOA, modify Title

CTS 2370 - Virtual Infrastructure: Installation and Configuration (VMware), modify title, update outline, CLOA CTS 1334 - Server Configuration, update outline and CLOA CTS 1154 - Technical Support, update outline and CLOA CTS 1136 - Computer Hardware and Software Certification Review, update outline and CLOA, Change Title CTS 1133 - Software Configuration, update outline and CLOA CTS 1131 - Hardware Configuration, update outline and CLOA CNT 2942- Internship, update outline and CLOA CTS 1120 - Fundamentals of Information Security, update outline and CLOA CNT 2404 - Intrusion Detection Systems and Auditing, update outline and CLOA CNT 2210 - WAN Fundamentals (Cisco 4), update outline, CLOA, modify title, change prereqs

http://scns.fldoe.org/scns/public/pb_index.jsp

http://curriculum.fscj.edu/

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CNT 2102 - Advanced Routing and Switching (Cisco 3) , update outline, CLOA, modify title, change prereqs CNT 1015 - Operating Systems Foundations, update outline and CLOA CET 2662 - Techniques of Computer Hacking and Incident Handling, update outline and CLOA CET 2629 - Internet Troubleshooting Support (CCNP TSHOOT), update outline and CLOA CET 2600 - Network Fundamentals (Cisco 1) , update outline, CLOA, modify title CET 2588 - Network+ Certification Review, update outline and CLOA CAP 2141 - Data Forensics II, update outline and CLOA CAP 2140 - Data Forensics I, update outline and CLOA

c. Course Inactivations (list prefix and number of each course): Fall Term 2020 (20211)

CTS 2664 - CCNA Security CTS 2658 - Managing Network Security CTS 2660 - Deploying Quality of Service CTS 2325 - Networking Services Configuration CTS 2373 - Virtualized Server Implementation II (Citrix XenApp) CNT 2930 - Special Topics in Networking (Capstone) CTS 2111 - Open Source Operating Systems (Redhat Computing Essentials) CTS 2329 - Desktop Configuration (Redhat System Admin) CTS 2332 - Open Source Networking Systems (Redhat Network Applications) CTS 2317 - Advanced Information Security (Principles and Practices of CISSP) CNT 2401 - Networking Operating System Security (Redhat Security Administration)

9. Identify if this is a General Education Requirement and if required specified Category (Communication; Humanities; Mathematics; Natural Sciences (Biological or Physical, option A or B if appropriate) or Social & Behavioral Sciences.) – ALL GER REQUIRED COURSES MUST BE SUBMITTED TO GER-SUBCOMMITTEE FOR APPROVAL PRIOR TO SUBMISSION TO CURRICULUM COMMITTTEE. N/A

10. Effectiveness: Please describe how current and past students are affected by this change, indicating how you plan to identify and resolve individual issues and how you plan to communicate these changes to affected students. Alert messaging via Connections will be used to communicate that that there has been a curriculum change in the program that may affect them. Students will be unable to do any online interactions in connections until they mark the alert as read. While we can’t control if our students actually open and read the alert to get further details, we will at least have a record that they were notified that there was a curriculum change. The IT department has the capability to send alert messages in Connections to select students. All IT needs is the precise wording for the alert and the message and a list of user IDs for the students that are to receive the alert. The list of user IDs for impacted students can be obtained by running a batch report through the registrar’s office for all students admitted into the affected prior to 20161. The alert message can also provide a link to the new curriculum. Our current data suggests that by the time these changes are implemented will have about one student who has a primary POS for an effected TC.

The below is a sample of a potential alert.

Alert: There has been a change to program of study degree requirements that may affect you. Read the alert for more information.

Upon opening the alert the student will see the following:

(1) There has been a change to the existing college credit Technical Certificates. The existing Technical certificates are being replaced in fall 2015 with new technical certificates. (link here to see the new program page); (2) The degree requirement changes may be beneficial to you, as such all students have the option to update their effective term so that they fall under the new degree or technical certificate requirements; (3) If you wish to update your effective term please make an appointment to see the program advisors Mr. Lance Wallace or Mr. Shawn Vernon (contact information will be provided); (4) If you have additional questions please follow up with your

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program advisors, Mr. Lance Wallace or Mr. Shawn Vernon.

11. Method of Instruction: Should this course be offered in distance learning or other unique instructional format (please specify which format)? Why or why not? For assistance, see website: http://www.fscj.edu/mydegree/Future-Students/Academics/Distance-Learning-and-Online-Programs.html

The courses in this program require hands-on lab work and are not currently taught online. The department is working on providing the labs in an online format. Once the course lab content is available online then the courses could be taught in a hybrid or online format. The courses could be modified for an online format when the technology is available and the faculty agree to move the courses online.

12. Background (answer the following questions): • Is this a state requirement? • What is the requirement and why must we implement it? • Has history shown students need this course/program for some reason? • Will this meet some specific workforce, university transfer or student success need? • Are there partners, grant requirements, faculty collaborations or other reasons leading to the development of this

course/program? • Please add any additional information to provide background for this submission. No, this is not a state requirement. Yes, these courses are part of a technology program that prepares students for careers in computer networking. The explosive growth of the internet in both capacity and reach of data networks has provided a new and common avenue upon which to deliver private and corporate communication. This technology changes often and our department at the direction of our business advisory committee, continues a proactive approach to updating curriculum. The NET Advisory Committee, faculty, and management have requested that Florida State College at Jacksonville update our program to design, build, secure, and maintain advanced data networks. The technical certificates gives students a skill set that they can use to pursue a job in a specific field, and also builds toward completion of their Associate’s Degree. The five existing technical certificates are being inactivated and are being replaced with new technical certificates. Four of the five existing technical certificates are local and the fifth has been daggered by the state. The four existing local technical certificates are Information Technology Technician (Desktop Support) (6945) (T.C.), Information Technology Management (Systems Administrator) (6946) (T.C.), Computer Forensics Technician (6947) (T.C.), Advanced Network Support Technician (6948) (T.C.). The existing technical certificate that is being daggered by the state is Information Technology Management (PC Support/Cyber Technician) (6108) (T.C.). Also, in addition to the existing Professional Core courses, the “C” or better requirement has been added to the Profession Elective area as well. Requiring a “C” or better for technical courses is important to ensure a student is able to progress effectively through the program. We have noticed and I am sure national data would prove that students who perform poorly at the lower level courses will perform poorly as they progress to the more difficult upper level courses. Students that receive a “D” grade or less in the entry level courses can typically be attributed to lack of good study habits, skipping classes, not completing assignments, no time spent in open lab, or they discover IT isn’t for them. Students who receive a “D” or less typically consume more faculty time and advising time, interrupt the flow of the classes, and/or request more exceptions. The first few courses in the program are building blocks for the remainder of the AS program or TC. If they don’t have a solid foundation and pass with a “D” grade it will make it that much more difficult on the next level course.

13. Rationale/need for the above action(s). • Is there a need for this course/program in our service district? Yes, the IT field is a targeted area for growth in Northeast Florida. • How will this impact student success for upper division instruction or job placement? These courses are part of a technology program that prepares students for careers in computer networking.

http://www.fscj.edu/mydegree/Future-Students/Academics/Distance-Learning-and-Online-Programs.html

http://catalog.fscj.edu/preview_program.php?catoid=32&poid=5201#content






http://catalog.fscj.edu/preview_program.php?catoid=32&poid=5197

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• If the College already has a similar course/program, why are we developing this program/course and what are the differences between the programs and courses? N/A

• How many students and what businesses or transfer institutions will benefit? Does this course/program support a College goal or initiative? See Below

• Please add any additional information to provide rationale for this submission. The NET Advisory Committee has requested that Florida State College at Jacksonville continue to offer and update courses covering advanced networking. We have had great success placing students in high paying career jobs in North Florida. The small and large business community is growing in North Florida. Most companies are deploying an ever increasingly complicated network infrastructure. This program provides our students the technical background to design, build and maintain the data networks represented by our business community. While Florida State College at Jacksonville has numerous courses covering the management of data networks, this program fills the need for the high wage, high skilled data network engineer This program will directly address the following two college goals: 1. Prepare students for distinctive success in their academic, career and personal goals through collaboration within the College community and individual initiative. 2. Contribute significantly to the ongoing economic development of the Northeast Florida region. Also, in addition to the existing Professional Core courses, the “C” or better requirement has been added to the Profession Elective area as well. Requiring a “C” or better for technical courses is important to ensure a student is able to progress effectively through the program. We have noticed and I am sure national data would prove that students who perform poorly at the lower level courses will perform poorly as they progress to the more difficult upper level courses. Students that receive a “D” grade or less in the entry level courses can typically be attributed to lack of good study habits, skipping classes, not completing assignments, no time spent in open lab, or they discover IT isn’t for them. Students who receive a “D” or less typically consume more faculty time and advising time, interrupt the flow of the classes, and/or request more exceptions. The first few courses in the program are building blocks for the remainder of the AS program or TC. If they don’t have a solid foundation and pass with a “D” grade it will make it that much more difficult on the next level course.

14. Others Programs Impacted: Programs or courses affected by this proposal: Identify other existing programs of study or courses that this proposal will affect, and explain how they will be affected. (Program title, program code, required or elective). Each of the programs below has courses that are included in this proposal. The changes that we are proposing are minor (updating course outline, CLOA, etc.) and will have no effect on the programs as a whole.

Biomedical Engineering Technology (2271) (A.S.)

Computer Information Technology (2153) (A.S.)

Computer Systems Networking and Telecommunications (S300) (B.A.S.)

15. Articulations: If there are existing internal or external (inter-institutional) articulation agreements that will be

impacted by this proposal request, please identify and contact as appropriate: N/A

Courses intended for transfer and External Upper division articulations (2+2): Contact Liberal Arts Department at 632-3170.

Internal articulations (PSAV to AS) and external articulations (Industry certification to AS): Contact Workforce

Development at 632-3363 to update agreement. Copies of active internal and external agreements can be found here - https://www.dropbox.com/sh/o39aqev4wqlbny8/AAC2KS5TnxuhIUBTDYfoxvGfa?dl=0

16. Financial Information: Special fees: A Special Fee Request form must be completed and sent to Finance, Attention:

Controller. http://www.fccj.org/campuses/mccs/business_services/financial/forms/pdf/special-fee-request.pdf Budget and Department must be filled in for all new programs and courses. Please contact the Director of Budget and Financial Planning at 632-3142 with any budget questions.

https://www.dropbox.com/sh/o39aqev4wqlbny8/AAC2KS5TnxuhIUBTDYfoxvGfa?dl=0

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Budget number: 112602 Department: Network Engineering Technology (NET)__ Must be provided for all NEW programs or curriculum package will not go for recommendation.

17. Fiscal Notes: This response must include specific information on the financial impact to students and the institution. This section should be concise, unless there are special circumstances related to the course/program. Please answer the following questions. *If answer yes, explanation must be included. • Will there be unusual costs to students? No • Are faculty salaries to teach course/program higher or lower than standard rates? No • Will additional staff or faculty be required, and if so, what are the costs to the institution? No • Will the institution have to purchase additional equipment, supplies, software, and/or materials not currently

owned by the College? No • Are there grant or business partnerships that will provide funds to establish the course/program?

• Will business partnerships cover the course/program costs? No 1. Lab fees were addressed and approved by the DBOT.

2. Faculty rates will be at standard rates. 3. No additional staff will be required. 4. Annual equipment upgrades may be required but will be funded through lab fees and lab replacement. 5. Business partnerships are being explored, some assistance is anticipated.

18. Evaluation: This response requests specific information on how you will assess the effectiveness of the course/program as it benefits students and the college. This section is also concise but should address the following: credit transfer course: review of student enrollment, completion and grades, as well as students ability to move to higher level courses if applicable; credit or non-credit workforce: review of student enrollment, completion, job placement, as well as business involvement in development, revision and evaluation of the course/program and student success; and adult education courses should include the same information as credit transfer courses but should also include job placement analysis.

Program staff will track student completion rates, retention rates, and persistence rates. Student enrollment, completion, job placement will be shared with advisory committee members and prospective students. All programs affected annually participate in the college program revitalization process. This curriculum revisions with provide a more current path to careers in the biomedical equipment industry.

19. Do you feel that this proposal will have any special impact on the recruitment and retention of disadvantaged students? No If so, please explain.

20. Answer the following (if appropriate). Earn credit how many times: N/A Writing Requirements course: Yes X No Grading Method or any special instructions (if other than standard): Standard

According to APM 09-0304-Curriculum Approval Process. The curriculum package with appropriate attachments must be e-mailed to [email protected] when finalized. If you have any questions, please call 632-3292. The curriculum services office is located at Administrative Offices, 301K. Our fax number is 632-3043.

Please insert as appropriate: program layout (follow College Catalog requirements) and outline. Advisory committee minutes and program assessment to support curriculum action must also be submitted with curriculum proposal

mailto:[email protected]

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Network Systems Technology (2156) (A.S.)

Associate in Science

The Network Systems Technology program is designed for individuals interested in beginning or advancing a career in computer/network support. Computer and network support involves installing, configuring, repairing, and managing computer and network hardware and software. It includes both hands-on skills and knowledge of theory and concepts. Because network technology is constantly changing and evolving, learning in this field never ends. The emphasis of the program is on teaching students a broad base of skills and knowledge in network and systems administration while also allowing the flexibility for students to pursue individual interests and specialties. With the ever-changing demands of the technology job market, this broad background and flexibility increases career opportunities available to graduates.

Five technical certificates are available within this degree program: Information Technology Technician (Desktop Support) (6945) (T.C.), Information Technology Management (Systems Administrator) (6946) (T.C.), Computer Forensics Technician (6947) (T.C.), Advanced Network Support Technician (6948) (T.C.) and Information Technology Management (PC Support/Cyber Technician) (6108) (T.C.).

Six technical certificates are available within this degree program: Network Support Technician (6109) (T.C), Network Infrastructure (6110) (T.C.), Digital Forensics (6112) (T.C.), Advanced Network Virtualization (6111) (T.C.), Network Enterprise Administration (6113) (T.C.), and IP Communications (6114) (T.C.). Students may pursue the A.S. degree and earn technical certificates while completing the requirements for the degree, or pursue one or more certificates to develop or upgrade their skills in a particular field. Contact an advisor or counselor ([email protected] or (904) 598-5676) to determine the career education path that is best for you.

The Program

The program begins by teaching the basic skills and knowledge required to work as an entry-level MicroComputer Technician or Desktop Support Specialist. Students then learn the skills and knowledge required to administer server, security, voice, or network infrastructure environments. Once finished with the core requirements of the program, students are free to choose their remaining classes from a vast array of technology offerings at Florida State College at Jacksonville. Students can select courses from specialty groupings such as systems administration, network security, computer hardware, internetworking, server, Voice over IP (VoIP), Data Forensics, Network Virtualization or mix and match to take courses from a variety of technology areas to complement your existing skills. Technologies include Cisco CCNA, Cisco CCNP, Cisco Voice over IP, Microsoft, A+, Security+, VMware, EMC, Citrix, Forensics and Linux. Students holding current industry certification (i.e. CCNA, Security+, A+, etc.) may receive college credit for relevant courses.

The National Security Agency (NSA) and the Department of Homeland Security (DHS) have designated this program as one of the NSA/DHS National Centers of Academic Excellence (CAE) in Information Assurance (IA)/Cyber Defense (CD). For information on the CAE program go to http://www.fscj.edu/academics/areas-of-study/information-technology/nsa-center-for-academic-excellence-in-ia.










http://www.fscj.edu/academics/areas-of-study/information-technology/nsa-center-for-academic-excellence-in-ia

http://www.fscj.edu/academics/areas-of-study/information-technology/nsa-center-for-academic-excellence-in-ia

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A minimum grade of “C” must be achieved in all professional core and professional elective courses.

Mission/Purpose

The mission of the Network Systems Technology (A.S.) degree is to provide a high quality and relevant degree preparing students for distinctive success in the installation, repair, and maintenance of computers and network related systems. This hands-on program is designed to respond to the needs of regional businesses. This program provides computer related technical skills for the I.T. industry.

Internships

An internship is a required part of this degree program. Each credit hour in the internship course consists of 30 contact hours of which relates to 25 hours of documented jobsite internship experience.

Career Opportunities Rapid Placement

Florida State College at Jacksonville is the regional resource for employers in every many types of computer

technology. Our partnerships with Cisco Systems, Dell, IBM, Microsoft, Oracle and Sun Microsystems

VMware and Citrix provide career connections. Florida State College at Jacksonville's intranet site posts jobs

targeting our students. Graduates are regularly employed by CSX, JEA, Blue Cross Blue Shield Florida Blue,

the City of Jacksonville, Medtronic, Mayo Clinic and other regional employers including the government and

military.

Certification and Licensing

After completing the Upon completion of this program, students can will be prepared to pursue industry recognized certifications such as CompTIA’s A+ Microcomputer Technician certification, Network+, Security+, Microsoft, VMware, Citrix, and Cisco. and various Linux/Redhat certifications.

Need More Information? Contact:

Network Engineering Technology Department, Downtown Campus, (904) 598-5676 or [email protected]

Curriculum

General Education

Credit Hours: 15

Mathematics Credit Hours: 3 Refer to A.S. General Education Requirements.

Humanities Credit Hours: 3 Refer to A.S. General Education Requirements.

Social and Behavioral Sciences Credit Hours: 3 Refer to A.S. General Education Requirements.





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Communication Category B Credit Hours: 3 Refer to A.S. General Education Requirements.

ENC 1101 - English Composition I Credit Hours: 3

or ENC 1101C - English Composition I Enhanced Credit Hours: 4

Professional Courses

Credit Hours: 20 28 A minimum grade of “C” or better is required in all Professional Core courses.

CNT 1015 - Operating Systems Foundations Credit Hours: 3 CTS 1131 - Hardware Configuration Credit Hours: 3 CTS 1133 - Software Configuration Credit Hours: 3 CTS 1154 - Technical Support Credit Hours: 3 or

CTS 2155 - Customer Support Operations Credit Hours: 3 remove

CTS 1120 - Fundamentals of Information Security Credit Hours: 3

CET 2600 - Network Fundamentals (Cisco 1) Credit Hours: 3 add

CTS 2655 - Routing and Switching Fundamentals (Cisco 2) Credit Hours: 4 add

CTS 1334 - Server Configuration Credit Hours: 4 add

CNT 2942 - Cooperative Education (Internship) Credit Hours: 2

MAN 2582 - Introduction to Project Management Credit Hours: 3 remove

Professional Electives

A minimum grade of “C” or better is required in all Professional Elective courses. Credit Hours: 28 20

CNT 2102 - Advanced Routing and Switching (Cisco 3) Credit Hours: 4 CNT 2210 - WAN Fundamentals (Cisco 4) Credit Hours: 4 CTS 2411 - Information Storage Management Credit Hours: 4 CTS 2370 - Virtual Infrastructure: Installation and Configuration (VMware) Credit Hours: 4 CTS 2371 - Virtual Infrastructure: Deployment, Security, and Analysis (Cloud) Credit Hours: 4 CTS 2372- Virtualized Server Implementation I (Citrix XenDesktop) CAP 2140 - Data Forensics I Credit Hours: 4 CAP 2141 - Data Forensics II - Advanced Credit Hours: 4 CNT 2404 - Intrusion Detection Systems and Auditing Credit Hours: 4 CET 2662 - Techniques of Computer Hacking and Incident Handling Credit Hours: 4

CTS 2302 Directory Services Configuration Server Administration Credit Hours: 4 change title

CTS 2303 Configuring Advanced Server Credit Hours: 4 add (NEW)

CTS 2304 Server Infrastructure Credit Hours: 4 add (NEW)

CTS 2305 Advanced Server Infrastructure Credit Hours: 4 add (NEW)

CTS 2960 Server Capstone Credit Hours: 3 add (NEW) CTS 2662 - Voice over IP (VoIP) Credit Hours: 4

CTS 1136 - Computer Hardware and Software Certification Review A+ Certification Review Credit Hours: 2 change title CTS 2657 - Building Scalable Networks (CCNP Route) Credit Hours: 4 CET 2629 - Internet Troubleshooting Support (CCNP TSHOOT) Credit Hours: 4 CTS 2659 - Building Multilayer Switched Networks (CCNP Switch) Credit Hours: 4


http://catalog.fscj.edu/preview_course_nopop.php?catoid=32&coid=70007




















13

CTS 2656 - Basic Routing and Switching Certification Review Credit Hours: 2 CET 2588 - Network+ Certification Review Credit Hours: Credit Hours: 2

CTS 2664 - CCNA Security Credit Hours: 4 INACTIVATE 20211

CTS 2658 - Managing Network Security Credit Hours: 4 INACTIVATE 20211

CTS 2660 - Deploying Quality of Service Credit Hours: 4 INACTIVATE 20211

CTS 2325 - Networking Services Configuration Credit Hours: 4 INACTIVATE 20211

CTS 2373 - Virtualized Server Implementation II (Citrix XenApp) Credit Hours: 4 INACTIVATE 20211

CTS 2111 - Open Source Operating Systems (Redhat Computing Essentials) Credit Hours: 4 INACTIVATE 20211

CTS 2329 - Desktop Configuration (Redhat System Admin) Credit Hours: 4 INACTIVATE 20211

CTS 2332 - Open Source Networking Systems (Redhat Network Applications) Credit Hours: 4 INACTIVATE 20211

CTS 2317 - Advanced Information Security (Principles and Practices of CISSP) Credit Hours: 4 INACTIVATE 20211

CNT 2930 - Special Topics in Networking (Capstone) Credit Hours: 3 INACTIVATE 20211

Total Credit Hours: 63

Students may select one or more of the following technical tracks as they progress towards the A.S. degree. Each technical track aligns with a College credit Technical Certificate and consists of both professional core and elective course options. Technical tracks may be combined or “stacked” to create the 63 credit hour A.S. degree. Please consult with your advisor or program manager to determine the path that best suits your academic goals.

Network Support Technician

CTS 1131 - Hardware Configuration Credit Hours: 3

CTS 1133 - Software Configuration Credit Hours: 3

CTS 1154 - Technical Support Credit Hours: 3

CTS 1334 - Server Configuration Credit Hours: 4

CET 2600 - Network Fundamentals (Cisco 1) Credit Hours: 3

Network Infrastructure




CNT 2102 - Advanced Routing and Switching (Cisco 3) Credit Hours: 4

CNT 2210 - WAN Fundamentals (Cisco 4) Credit Hours: 4

CTS 2655 - Routing and Switching Fundamentals (Cisco 2) Credit Hours: 4

Advanced Network Virtualization




CTS 2302 – Server Administration Credit Hours: 4

CTS 2411 - Information Storage Management Credit Hours: 4

CTS 2370 - Virtual Infrastructure: Installation and Configuration (VMware) Credit Hours: 4

CTS 2371 - Virtual Infrastructure: Deployment, Security, and Analysis (Cloud) Credit Hours: 4

CTS 2372- Virtualized Server Implementation I (Citrix XenDesktop)

CTS 2303 Configuring Advanced Server Credit Hours: 4

Digital Forensics

















14




CNT 1015 - Operating Systems Foundations Credit Hours: 3


CAP 2140 - Data Forensics I Credit Hours: 4

CAP 2141 - Data Forensics II - Advanced Credit Hours: 4

CNT 2404 - Intrusion Detection Systems and Auditing Credit Hours: 4

CET 2662 - Techniques of Computer Hacking and Incident Handling Credit Hours: 4

Network Enterprise Administration




CTS 2302 Server Administration Credit Hours: 4


CTS 2304 Server Infrastructure Credit Hours: 4

CTS 2305 Advanced Server Infrastructure Credit Hours: 4

CTS 2960 Server Capstone Credit Hours: 3 IP Communications









CNT 2942- Cooperative Education (Internship) Credit Hours: 2

CTS 2662 – Voice over IP (VoIP) Credit Hours: 4

Computer Systems Networking CET 2600 - Network Fundamentals Credit Hours: 3 CNT 2102 - Advanced Routing and Switching Credit Hours: 4 CNT 2210 - WAN Fundamentals Credit Hours: 4 CTS 2655 - Routing and Switching Fundamentals Credit Hours: 4 Additional Electives Credit Hours: 13

Computer Forensics Technician/Network Security CTS 2317 - Advanced Information Security (Principles and Practices of CISSP) Credit Hours: 4 CAP 2140 - Data Forensics I Credit Hours: 4 CAP 2141 - Data Forensics II - Advanced Credit Hours: 4 CNT 2404 - Intrusion Detection Systems and Auditing Credit Hours: 4 CET 2662 - Techniques of Computer Hacking and Incident Handling Credit Hours: 4 Additional Electives Credit Hours: 8

Information Technology Management (Systems Administration) CTS 1334 - Server Configuration Credit Hours: 4 CTS 2111 - Open Source Operating Systems (Redhat Computing Essentials) Credit Hours: 4 CTS 2329 - Desktop Configuration (Redhat System Admin) Credit Hours: 4 CTS 2332 - Open Source Networking Systems (Redhat Network Applications) Credit Hours: 4

























15

Additional Electives Credit Hours: 12 Advanced Network Support Technician

CTS 2655 - Routing and Switching Fundamentals Credit Hours: 4 CTS 2657 - Building Scalable Networks (CCNP Route) Credit Hours: 4 CTS 2658 - Managing Network Security Credit Hours: 4 CTS 2659 - Building Multilayer Switched Networks (CCNP Switch) Credit Hours: 4 CNT 2102 - Advanced Routing and Switching Credit Hours: 4 CNT 2210 - WAN Fundamentals Credit Hours: 4 CET 2600 - Network Fundamentals Credit Hours: 3 Additional Electives Credit Hours: 1

Network Virtualization CTS 2411 - Information Storage Management Credit Hours: 4 CTS 2370 - Virtual Infrastructure: Installation and Configuration (VMware 1) Credit Hours: 4 CTS 2371 - Virtual Infrastructure: Deployment, Security, and Analysis Credit Hours: 4 CTS 2372 - Virtualized Server Implementation I (Citrix XenDesktop) Credit Hours: 4 CTS 2373 - Virtualized Server Implementation II (Citrix XenApp) Credit Hours: 4 CTS 2302 - Directory Services Configuration Credit Hours: 4 CTS 1334 - Server Configuration Credit Hours: 4

Voice Over IP CTS 2660 - Deploying Quality of Service Credit Hours: 4 CTS 2662 - Voice over IP (VoIP) Credit Hours: 4 CTS 2655 - Routing and Switching Fundamentals Credit Hours: 4 CNT 2210 - WAN Fundamentals Credit Hours: 4 CNT 2102 - Advanced Routing and Switching Credit Hours: 4 CET 2600 - Network Fundamentals Credit Hours: 3 Additional Electives Credit Hours: 5

Additional Elective Selections CET 2588 - Network+ Certification Review Credit Hours: 2 CET 2629 - Internet Troubleshooting Support (CCNP TSHOOT) Credit Hours: 4 CNT 2401 - Networking Operating System Security (Redhat Security Administration) Credit Hours: 4 CNT 2930 - Special Topics in Networking (Capstone) Credit Hours: 3 CTS 1136 - Computer Hardware and Software Certification Review Credit Hours: 2 CTS 2664 - CCNA Security Credit Hours: 4 CTS 2325 - Networking Services Configuration Credit Hours: 4 CTS 2656 - Basic Routing and Switching Certification Review Credit Hours: 2 MAN 2021 - Principles of Management Credit Hours: 3






























16

Network Support Technician (6109) (T.C.) NEW

Technical Certificate

Network and desktop support work involves installing, configuring, repairing, and managing computer hardware and

software. In this program you gain the basic skills and knowledge required to work as an entry-level computer technician

or desktop support specialist. A minimum grade of “C” or better must be achieved in all professional core courses.

Career Opportunities

Florida State College at Jacksonville is the regional resource for employers in many types of computer technology. Our

partnerships with Cisco Systems, Dell, Microsoft, VMware and Citrix provide career connections. Graduates are regularly

employed by CSX, JEA, Florida Blue, the City of Jacksonville, Medtronic, Mayo Clinic and other regional employers

including the government and military.


Upon completion of this program, students will be prepared to pursue industry recognized certifications such as

CompTIA’s A+ Microcomputer Technician certification and Microsoft’s Certified Professional (MCP) certification.



Curriculum


Credit Hours: 16

A minimum grade of “C” or better is required in all Professional Core courses.












17

Network Infrastructure (6110) (T.C.) NEW


As a network infrastructure, network systems or network administrator, you are responsible for installing, configuring, and administering workstations and network operating systems and services. This program begins by teaching you the basic skills and knowledge needed to work as an entry-level computer technician or desktop support specialist. You then learn to administer network systems and services preparing you for work as an entry-level network infrastructure, network systems or network administrator. A minimum grade of “C” or better must be achieved in all professional core courses.




employed by CSX, JEA, Blue Cross Blue Shield, the City of Jacksonville, Medtronic, Mayo Clinic and other regional

employers including the government and military.



CompTIA’s A+ Microcomputer Technician certification, Cisco CCNA, and Microsoft’s Certified Professional (MCP)

certification.



Curriculum


Credit Hours: 21





CNT 2102 - Advanced Routing and Switching (Cisco 3) Credit Hours: 4

CNT 2210 - WAN Fundamentals (Cisco 4) Credit Hours: 4







18




19

Advanced Network Virtualization (6111) (T.C.) NEW


As a virtualization systems administrator, cloud engineer, network systems or network administrator, you are responsible for installing, configuring, and administering virtualized workstations and network virtualized operating systems and services. This program begins by teaching you the basic skills and knowledge needed to work as an entry-level computer technician or desktop support specialist. You then learn to administer virtualized network systems and services preparing you for work as an entry-level virtualization systems administrator, cloud engineer, network systems or network administrator. A minimum grade of “C” or better must be achieved in all professional core courses.








CompTIA’s A+ Microcomputer Technician certification, VMware, Citrix, and Microsoft’s Certified Professional (MCP)

certification.



Curriculum


Credit Hours: 34





CTS 2302 – Server Administration Credit Hours: 4

CTS 2411 - Information Storage Management Credit Hours: 4

CTS 2370 - Virtual Infrastructure: Installation and Configuration (VMware) Credit Hours: 4

CTS 2371 - Virtual Infrastructure: Deployment, Security, and Analysis (Cloud) Credit Hours: 4

CTS 2372 - Virtualized Server Implementation I (Citrix XenDesktop) Credit Hours: 4











20

Digital Forensics (6112) (T.C.) NEW


The Digital Forensics Technician curriculum prepares the student for a career in the field of data forensics. The student is introduced to the legal concepts of criminology and criminal evidence and procedure. The hands-on program delivers a solid foundation in Digital Forensics and how it applies top computer hardware, software and peripherals. A minimum grade of “C” or better must be achieved in all professional core courses.








CompTIA’s A+ Microcomputer Technician certification, Security+, and CISSP.



Curriculum


Credit Hours: 32







CAP 2140 - Data Forensics I Credit Hours: 4

CAP 2141 - Data Forensics II - Advanced Credit Hours: 4

CNT 2404 - Intrusion Detection Systems and Auditing Credit Hours: 4

CET 2662 - Techniques of Computer Hacking and Incident Handling Credit Hours: 4











21

Network Enterprise Administration (6113) (T.C.) NEW


As a systems administrator, windows engineer, network systems or network administrator, you are responsible for installing, configuring, and administering server operating systems and services. This program begins by teaching you the basic skills and knowledge needed to work as an entry-level computer technician or desktop support specialist. You then learn to administer server network systems and services preparing you for work as an entry-level systems administrator, windows engineer, network systems or network administrator. A minimum grade of “C” or better must be achieved in all professional core courses.








CompTIA’s A+ Microcomputer Technician certification, Security+, and Microsoft MTA, MCSA, and MCSE.



Curriculum


Credit Hours: 29





CTS 2302 Server Administration Credit Hours: 4


CTS 2304 Server Infrastructure Credit Hours: 4

CTS 2305 Advanced Server Infrastructure Credit Hours: 4

CTS 2960 Server Capstone Credit Hours: 3





22

IP Communications (6114) (T.C.) NEW


As a network voice engineer, network systems or voice administrator, you are responsible for installing, configuring, and administering hardware and software to support a corporate VoIP network. This program begins by teaching you the basic skills and knowledge needed to work as an entry-level computer technician or desktop support specialist. You then learn to administer network voice systems and services preparing you for work as an entry-level network voice engineer, network systems or voice administrator,. A minimum grade of “C” or better must be achieved in all professional core courses.








CompTIA’s A+ Microcomputer Technician certification, Security+, Cisco, and Microsoft’s Certified Professional (MCP)

certification.



Curriculum


Credit Hours: 32










CNT 2942 Cooperative Education (Internship) Credit Hours: 2

CTS 2662 - Voice over IP (VoIP) Credit Hours: 4





23

NEW COURSE

Form 2A, Page 1

FLORIDA STATE COLLEGE AT JACKSONVILLE

COLLEGE CREDIT COURSE OUTLINE

COURSE NUMBER: CTS 2960

COURSE TITLE: Server Capstone

PREREQUISITE(S): CTS 2305 with a grade of “C” or higher

COREQUISITE(S): None

CREDIT HOURS: 3

CONTACT HOURS/WEEK: 4

What

CONTACT HOUR BREAKDOWN:

Lecture/Discussion: 3

Laboratory: 1

Other ____________:

FACULTY WORKLOAD POINTS: 3.7

STANDARDIZED CLASS SIZE

ALLOCATION: 27

CATALOG COURSE DESCRIPTION:

The capstone course is the culmination and demonstration of the knowledge and skills learned through the course

of study. This course through the use a real world business problem will evaluate the student in the areas of:

critical thinking, problem solving strategies, effective communication, technical competency and project

management. The course will require the student to maintain contact with a project sponsor for the duration of the

course.

SUGGESTED TEXT(S): None

IMPLEMENTATION DATE: Fall Term, 2015 (20161)

REVIEW OR MODIFICATION DATE:

24

Form 2A, Page 2

COURSE TOPICS CONTACT HOURS

PER TOPIC

I. Requirements Gathering and Analysis 4

II. Project Design 4

III. Project Planning 8

IV. Project Implementation 36

V. Project Delivery 4

VI. Lessons Learned 4

__

60

25

Form 2A, Page 3

PROGRAM TITLE: Network Systems Technology

COURSE TITLE: Server Administration Capstone

CIP NUMBER: 1511100111

LIST PERFORMANCE STANDARDS ADDRESSED:

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/1511100111.rtf

PROGRAM TITLE: Network Enterprise Administration

COURSE TITLE: Server Administration Capstone



NUMBER(S): TITLES(S):




26

Florida State College At Jacksonville

Course Learning Outcomes & Assessment

NOTE: Use either the Tab key or mouse click to move from field to field. The box will expand to accommodate your entry.

Section 1

COURSE PREFIX AND NUMBER: CTS 2960 SEMESTER CREDIT HOURS (CC): 4 CONTACT HOURS (NCC):

COURSE TITLE: Server Capstone

Section 2

TYPE OF COURSE: (Click on the box to check all that apply)

AA Elective AS Required Professional Course College Prep

AS Professional Elective

AAS Required Professional Course Technical Certificate

Other PSAV Apprenticeship

General Education: (For General Education courses, you must also complete Section 3 and Section 8)

Section 3 (If applicable)

INDICATE BELOW THE DISCIPLINE AREA FOR GENERAL EDUCATION COURSES:

Communications Social & Behavioral Sciences Mathematics

Natural Sciences Humanities

Section 4

INTELLECTUAL COMPETENCIES:

Reading Speaking Critical Analysis Quantitative Skills

Scientific Method of Inquiry

Writing Listening Information Literacy

Ethical Judgment

Working Collaboratively

Section 5

STATE GENERAL EDUCATION LEARNING OUTCOME AREA

Communication Critical Thinking

Scientific and Quantitative Reasoning

Information Literacy Global Sociocultural Responsibility

Section 6 LEARNING OUTCOMES

Type of Outcome: Gen. Ed, Program, Course

METHOD OF ASSESSMENT

2 Learn terminology and concepts necessary to communicate with technical personnel and understand technical documentation.

Course Written testing, classroom and group discussion

3 Successfully perform technical tasks by following written and oral instructions.

Course Successful completion of hands-on activities and assignments

4 Integrate and combine previously learned tasks and concepts toward completion of more complex tasks and projects.


5 Collaborate with student co-workers to facilitate successful completion of tasks and projects.

Course Team activities and assignments

6 Troubleshoot and resolve computer/network hardware and software configuration issues.

Course Written and/or hands-on testing, successful completion of hands-on activities and assignments

8 Evaluate software/hardware implementation/configuration results against desired outcomes.


27

9 Research solutions to both common and newly encountered problem and design scenarios.


Analyze existing computer and network system components in order to understand and document current configuration of systems.


Section 7 Name of Person Completing This Form: ___Arron Hoffer Date: _9/17/14

28

NEW COURSE Form 2A, Page 1




COURSE TITLE: Advanced Server Infrastructure



CREDIT HOURS: 4


What



Laboratory: 1

Other ____________:

FACULTY WORKLOAD POINTS: 4


ALLOCATION: 27


This course provides the skills and knowledge necessary to design and implement a Windows Server 2012 R2

infrastructure in an enterprise environment. This course covers the knowledge and skills to plan and implement a

highly available, secure infrastructure with focus on Active Directory Federation Service (AD FS), public key

infrastructure (PKI), and Active Directory Rights Management Services (AD RMS). You will learn the skills needed

to plan and deploy virtual machines including self-service and automation of virtual machine deployments as well as

planning and implementing a monitoring strategy that includes Microsoft System Center 2012 R2-Operations

Manager.

SUGGESTED TEXT(S): Any current Advanced Infrastructure book



29

Form 2A, Page 2


PER TOPIC

I. Management in an Enterprise Data Center 4

II. Planning and Implementing a Server Virtualization Strategy 5

III. Planning and Implementing Networks and Storage for Virtualization 6

IV. Planning and Deploying Virtual Machines 6

V. Planning and Implementing a Virtualization Administration Solution 5

VI. Planning and Implementing a Server Monitoring Strategy 5

VII. Planning and Implementing High Availability for File Services

and Applications 5

VIII. Planning and Implementing a High Availability Infrastructure Using

Failover Clustering 5

IX. Planning and Implementing a Business Continuity Strategy 5

X. Planning and Implementing an Public Key Infrastructure 5

XI. Planning and Implementing an Identity Federation Infrastructure 5

XII. Planning and Implementing Data Access for Users and Devices 4

__

60

30

Form 2A, Page 3














31




Section 1



Section 2











Section 4





Ethical Judgment


Section 5




















32






33





COURSE TITLE: Server Infrastructure



CREDIT HOURS: 4


What



Laboratory: 1

Other ____________:



ALLOCATION: 27


This course covers the knowledge and skills needed to provide an enterprise solution that supports manual and

automated server installations in a physical and virtual environment including the supporting file and storage

services. You will also learn the skills necessary to provide enterprise networking solutions such as DHCP, IPAM,

VPN, and DirectAccess. You will also learn the skills necessary to design and implement a forest and domain

infrastructure including multi domains/forest and branch office scenarios.

SUGGESTED TEXT(S): Any current Microsoft server configuration material.



34

Form 2A, Page 2


PER TOPIC

I. Planning Server Upgrade and Migration 5

II. Planning and Implementing a Server Deployment Strategy 5

III. Planning and Deploying Servers Using Virtual Machine Manager 5

IV. Designing and Maintaining an IP Configuration and Address Management Solution 5

V. Designing and Implementing Name Resolution 5

VI. Designing and Implementing an Active Directory Domain Services Forest

and Domain Infrastructure 5

VII. Designing and Implementing an AD DS Organizational Unit Infrastructure 5

VIII. Designing and Implementing a Group Policy Object Strategy 5

IX. Designing and Implementing an AD DS Physical Topology 5

X. Planning and Implementing Storage and File Services 5

XI. Designing and Implementing Network Protection 5

XII. Designing and Implementing Remote Access Services 5

__

60

35

Form 2A, Page 3














36




Section 1



Section 2











Section 4





Ethical Judgment


Section 5




















37






38





COURSE TITLE: Configuring Advanced Server



CREDIT HOURS: 4




Laboratory: 1

Other ____________:



ALLOCATION: 27


In this course, students learn how to install, configure, troubleshoot and administer directory services within a

TCP/IP network environment. Topics may include configuration of a domain name system, network infrastructure,

server roles, certificate services and network resources within a directory services environment.

SUGGESTED TEXT(S): Any current book on implementing and administering

Microsoft Active Directory Services


REVIEW OR IMPLEMENTATION DATE: Fall Term, 2015 (20161)

39

Form 2A, Page 2


PER TOPIC

I. Implementing Advanced Network Services 5

II. Implementing Advanced File Services 5

III. Implementing Dynamic Access Control 5

IV. Implementing Distributed AD DS Deployments 5

V. Implementing AD DS Sites and Replication 5

VI. Implementing AD CS 5

VII. Implementing AD RMS 5

VIII. Implementing and Administering AD FS 5

IX. Implementing Network Load Balancing 5

X. Failover Clustering 5

XI. Implementing Failover Clustering-Hyper-V 5

XII. Implementing Business Continuity and Disaster Recovery 5

__

60

40

Form 2A, Page 3


COURSE TITLE: Directory Services Configuration (Configuring Advanced Server)





COURSE TITLE: Directory Services Configuration (Configuring Advanced Server)







41




Section 1


COURSE TITLE Configuring Advanced Server

Section 2











Section 4





Ethical Judgment


Section 5


















42







Section 7 Name of Person Completing This Form: ___Arron Hoffer______ Date: __10/8/2014______

43

Form 2A, Page 1




COURSE TITLE: Directory Services Configuration Server Administration



CREDIT HOURS: 4




Laboratory: 1

Other ____________:



ALLOCATION: 27


In this course, students learn how to install, configure, troubleshoot and administer a server infrastructure in an

enterprise directory services within a TCP/IP network environment. Topics may include configuration of a domain

name system, network infrastructure, server roles, certificate services and network resources within a directory

services environment. Students will be able to administer infrastructure operations, such as user group

management, network access and date security.

SUGGESTED TEXT(S): Any current book on implementing and administering

Microsoft Active Directory Services server administration

material


REVIEW OR IMPLEMENTATION DATE: Fall Term, 2008 (20091),

Spring Term, 2011 (20112) Proposal 2010-03

Fall Term, 2015 (20161)

44

Form 2A, Page 2


PER TOPIC

I. Introducing Directory Services 4

II. Implementing Directory Services 4

III. Integrating DNS with Directory Services 4

IV. Configuring Site Settings and Inter-Site Replication 4

V. Administering User Accounts 4

VI. Implementing Groups in Directory Services 4

VII. Directory Service Administrative Tasks 4

VIII. Backing Up and Restoring Directory Services 4

IX. Implementing Group Policy 4

X. Group Policy Settings 4

XI. Using Group Policy to Manage Software 4

XII. Security Configuration 4

XIII. Monitoring Directory Service Performance 4

XIV. Implementing Remote Installation Services (RIS) 4

XV. Managing RIS Implementation 4

__

60


PER TOPIC

I. Server Deployment 4

II. Server Management 4

III. Server Performance Monitoring 4

IV. Configure Distributed File System 4

V. DNS Configuring and Troubleshooting 4

45

VI. Active Directory Services Maintenance 4

VII. User Account Management 4

VIII. Group Policy Infrastructure- Management and Troubleshooting 4

IX. Desktop Management using Group Policy 4

X. Network Policy Server- Install, Configure, Manage 4

XI. Network Access Protection- Install, Configure, Manage 4

XII. Remote Access Implementation 4

XIII. File Encryption and Advanced Auditing 4

XIV. Windows Server Update Services (WSUS) 4

XV. Server Images using Windows Deployment Services (WDS) 4

__

60

46

Form 2A, Page 3


COURSE TITLE: Server Administration




PROGRAM TITLE: IT Security





PROGRAM TITLE: Advanced Network Virtualization






PROGRAM TITLE: Digital Forensics










47

Form 2A, Page 4







PROGRAM TITLE: Networking Services Technology

COURSE TITLE: Directory Services Configuration


LIST PERFORMANCE STANDARD ADDRESSED:


01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS –- The student will be able to:

01.01 Explain the use of binary numbers to represent instructions and data.

01.02 Describe the hardware implications of the use of binary representation of instructions and data.

01.03 Convert numbers among decimal, binary, and hexadecimal representation.

01.04 Perform binary arithmetic. 01.05 Identify various coding schemes (ASCII, etc.).

01.06 Discuss various data types (signed and unsigned integers, floating point, etc).

01.07 Identify several advantages and disadvantages of networked and non-networked environments.

01.08 Describe current network environments, such as peer-to-peer and client/server.

01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked

environments.

01.10 Identify and discuss issues related to naming conventions for user-ids, email, passwords, and

network devices.

01.11 List and define layers in the OSI and TCP/IP network protocol models.

01.12 Identify and describe current relevant IEEE network standards.

01.13 Illustrate typical network topologies.

01.14 Identify advantages and disadvantages of each topology.

01.15 Describe the major functions of LAN hardware protocols such as ethernet, token ring, FDDI, and

arcnet.

01.16 Describe LAN software protocols such as IPX/SPX, TCP/IP, and NetBEUI.

01.17 Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing

schemes.

01.18 Identify major emerging technologies (such as ATM, VPN, and voice over IP).


48

01.19 Identify and discuss technical issues related to emerging technologies (such as security, bandwidth

capability, and gigabit transmission rates).

01.20 Discuss the design and function of a storage-area network (SAN).

01.21 Design a LAN, including the specification of architecture, hardware, software, etc.

01.22 Identify the advantages of VLANs.

01.23 Characterize a VLAN implementation.

01.24 Describe the function of a spanning tree algorithm.

01.25 Identify a proper network design with a spanning tree component.

01.26 Use effectively two different and current network modeling tools.

01.27 Produce effective documentation.

02.0 DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS -– The student will be able to:

02.01 Differentiate between telecommunications and data communications.

Form 2A, Page 4

LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED)


02.02 Describe the main functions of each relevant current standard setting organization (IEEE, TIA,

etc.).

02.03 Compare and contrast digital communications lines and cable characteristics (e.g. ISDN, DSL, T-1

and T-3).

02.04 Describe ATM technology; discuss the functions and applications of this technology.

02.05 Describe the functioning of modems, their features and operating characteristics.

02.06 Define the features of an ASCII terminal.

02.07 Describe the function of a UART.

02.08 Discuss signal representation and modulation.

02.09 Describe current data code systems used in data communication.

02.10 Compare and contrast synchronous and asynchronous serial transmission.

02.11 Compare and contrast major data communications media in terms of data flow, data codes, and

transmission codes.

02.12 Define common error detection and correction mechanisms.

02.13 Identify LAN access control methods (CSMA/CD, token passing, etc.).

02.14 Compare and contrast the major features of the LAN access methods.

02.15 Describe asynchronous protocols.

02.16 Describe synchronous serial link protocols.

02.17 Identify and describe file transfer protocols and methodologies.

02.18 Describe data compression methodologies used for file transfer.

02.19 Identify evolving issues, such as gigabit transmission requirements, voice over IP, and wireless

technologies.

04.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE -- The student will be able to:

04.01 Describe the functions and major components (BIOS, task management, etc.) of a computer

operating system.

04.02 Identify current operating systems and describe their important features.

04.03 Use an operating system for activities such as data and file management.

04.04 Identify current systems utilities and describe their functions.

49

04.05 Use system software to perform routine maintenance tasks such as backup, hard drive

defragmentation, etc.

04.06 Use operating systems of different brands and platforms.

04.07 Use both stand-alone operating systems and network operating systems.

04.08 Create, use, and maintain system configuration files.

04.09 Describe the primary features and functions of the major categories of applications software

(word processing, database, spreadsheet, presentation, email, browsers, etc.).

04.10 Use basic features of office productivity software.

04.11 Independently learn to perform (previously untaught) tasks using office productivity software.

04.12 Use software produced by multiple vendors.

04.13 Transmit and exchange data in a multiple vendor software environment.

04.14 Install and configure a microcomputer operating system, system, and application software.

04.15 Describe procedures for uninstalling operating system software.

04.16 Configure software for accessibility by disabled individuals.

04.17 Install and configure applications software upgrades.

Form 2A, Page 5



04.18 Describe modifications necessary to an operating system (such as modifying parameters, how to

handle conflicting interrupts, etc.) when installing, configuring and upgrading typical applications

software.

04.19 Install and configure client software for connecting to LANs, WANs, and the Internet (network

client, WWW browser, terminal emulation, file transfer, etc.).

04.20 Install and configure client software for client/server and network-based applications (e-mail,

videoconferencing, database, etc.).

04.21 Install applications on a server and configure clients for network access.

06.0 UNDERSTAND, INSTALL AND CONFIGURE NETWORK SOFTWARE –- The student will be able to:

06.01 Describe the major functions of network server software components.

06.02 Compare and contrast major functions and features of current network operating systems

(including directory services).

06.03 Design a directory and security structure.

06.04 Install and configure a LAN server.

06.05 Configure protocol stacks.

06.06 Configure a server for multiple network protocols and frame types.

06.07 Configure a server to handle multiple languages for international applications.

06.08 Set up and configure network routing, using appropriate documentation.

06.09 Describe management issues and procedures for handling multiple servers on a network.

06.10 Install and connect multiple servers (including different platforms).

06.11 Install and configure client-auditing software.

06.12 Install and configure software to build client-side images.

06.13 Describe the major functions of network client software components.

06.14 Install and configure client software on multiple hardware platforms.

06.15 Test and document client software installation.

06.16 Install and configure drivers for NICs and network peripherals (including printers).

06.17 Install and configure client/server applications (such as e-mail, scheduling, etc) on a server.

50

06.18 Install and configure network-based services such as videoconferencing, integrated

voicemail/email/fax, large document storage and retrieval, etc.

06.19 Set up a proxy server and a gateway.

06.20 Set up a server for remote access.

06.21 Document client server application installation and establish baselines.

06.22 Monitor client server application and database.

06.23 Document and enforce software licensing.

07.0 PERFORM INTERNETWORKING ACTIVITIES –- The student will be able to:

07.01 Describe WAN topologies and MAN topologies.

07.02 Differentiate between WAN topologies and LAN topologies.

07.03 Compare and contrast routing protocols (e.g., RIP, OSFP).

07.04 Describe the general routing problem and common solutions (including routing verses bridging).

07.05 Identify and describe WAN protocols.

07.06 Explain how the first three layers of the OSI model relate to routing and switching.

07.07 Describe various routing protocols such as RIP, OSPF.

Form 2A, Page 6



07.08 Differentiate among routing, switching and bridging.

07.09 Install routers to simulate a WAN/LAN network.

07.10 Explain each step necessary for connecting a network to the Internet.

07.11 Explain the differences between connecting to the Internet via a dial-up connection vs. a dedicated

connection.

07.12 Identify two major network issues associated with each of Internet, intranet, and extranet.

07.13 Implement LAN/WAN connections, including virtual private networks (VPN), permanent virtual

circuits (PVC), frame relay, tunneling, remote and mobile user access, etc.

07.14 Define the basic software components of a WAN.

07.15 Configure routers to simulate a WAN/LAN network.

07.16 Explain the function and purpose of firewalls and firebreaks and their purpose.

07.17 Configure access lists to limit traffic and enhance security.

07.18 Explain three major security concerns relating to data communications.

08.0 PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES –- The student will be able

to:

08.01 Create and manage user accounts based on standard criteria including department, application

needs, and permissions.

08.02 Establish, document and disseminate user security guidelines.

08.03 Create and test account templates and policies.

08.04 Document account setup

08.05 Grant/deny access to peripherals.

08.06 Grant/deny access to logins.

08.07 Grant/deny access to file systems.

08.08 Perform network monitoring activities to ensure account integrity.

08.09 Establish procedures for termination of user accounts.

08.10 Manage software licensing based on user requirements.

08.11 Document security policies and violations.

51

08.12 Install and update anti-virus software.

08.13 Describe current encryption standards - public vs. private key, NSA DES, PGP.

08.14 Describe the functions and characteristics of firewalls.

08.15 Address security issues raised by the ability to access server remotely.

08.16 Discuss the functions of authentication servers, RADIUS, and VPN.

08.17 Establish files backup procedures.

08.18 Develop and publish backup schedule.

08.19 Implement back up procedures.

08.20 Design test procedures.

08.21 Test backup by performing restore of sample data.

08.22 Document backup.

08.23 Monitor backup.

08.24 Coordinate off-site storage of backup files.

08.25 Establish a baseline for optimal network performance.

08.26 Capture sample data and compare to baseline.

08.27 Recommend changes to enhance network performance.

Form 2A, Page 7



08.28 Configure time synchronization and troubleshoot inconsistencies.

08.29 Use network management tools effectively to integrate and manage network resources.

08.30 Explain RMON and SNMP and their use in monitoring a network.

08.31 Demonstrate the use of a network management package.

08.32 Configure network devices to send SNMP traps or alerts to network management systems.

08.33 Discuss quality-of-service considerations and switching prioritization.

08.34 Describe routing metrics such as hop counts, cost, etc.

08.35 Describe typical WAN links and discuss bandwidth considerations.

08.36 Provide examples of WAN backup techniques such as dial-backup that illustrate when they are

appropriate.

09.0 PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES –- The student will be able to:

09.01 Describe the use and features of diagnostic test equipment.*

09.02 Describe effective troubleshooting strategies and techniques to resolve basic hardware, software,

and network problems.*

09.03 Recognize and resolve basic hardware and software configuration problems.

09.04 Eliminate the obvious using techniques such as substitution.

09.05 Trace for connectivity issues through each system component.

09.06 Identify resources for troubleshooting including online documentation.

09.07 Follow standard operating procedures for troubleshooting hardware and software.

09.08 Implement restoration of critical resources.

09.09 Determine when to escalate issues based on predefined guidelines.

09.10 Document problems and solutions for future reference.

09.11 Assemble reference manual including frequently asked questions.

09.12 Define windows of opportunity for maintenance tasks.

09.13 Determine type of maintenance programs needed to ensure maximum system performance.

09.14 Determine service intervals and publish maintenance schedule.

09.15 Document maintenance performed.

09.16 Establish a plan of obsolescence.

52

10.0 PERFORM DOCUMENTATION AND TECHNICAL REFERENCE ACTIVITIES –- The student will be able to:

10.01 Describe appropriate documentation procedures and practices.

10.02 Effectively use locally maintained systems, software, and network documentation.

10.03 Produce and maintain system documentation, such as inventory, costs, installed software, and

procedures.

10.04 Maintain network documentation, including server and workstation hardware and software

specifications.

10.05 Document the router configuration.

10.06 Effectively use several standard visual modeling tools.

10.07 Maintain visual network documentation, such as cabling diagrams.

10.08 Describe effective strategies for online research.

10.09 Locate technical information online.

10.10 Evaluate information located through online research.

10.11 Correctly cite Internet-based resources.

53

REPLACEMENT CLOA




Section 1



Section 2











Section 4





Ethical Judgment


Section 5




















54






55




COURSE TITLE: Voice Over IP

PREREQUISITE(S): CTS 2655 and CNT 2102 with grade of “C” or higher in both

courses


CREDIT HOURS: 4




Laboratory: 1

Other ____________:



ALLOCATION: 24


This course provides the foundation for gaining hands-on skills and significant understanding of IP based voice packet telephony. The hands-on course also prepares students how to use available tools to evaluate the efficiency of IP voice networks. In addition students will learn how to analyze, discuss, and demonstrate cost vs. call quality issues, and discuss the key standards and technologies in VoIP.

SUGGESTED TEXT(S): Cisco Voice over IP (CVoice), Cisco Press

IP Telephony Using Call Manager Express Lab Portfolio, Cisco Press (Latest edition)

IMPLEMENTATION DATE: Spring Term, 2008 (20082)

REVIEW OR MODIFICATION DATE: Spring Term, 2008 (20082)

Fall Term, 2015 (20161)

56

Form 2A, Page 2


___PER TOPIC___

I. Introduction to Packet Voice Technologies 4

II. Analog and Digital Voice Connections 16

III. Voice Dial Peers 4

V. Configuring Voice Features 8

VI. Connecting to the PSTN 4

VI. Call Restrictions 4

VII. Dial Plans 4

VI. Case Studies 8

VII. Hands-on Tests 8

__

Total: 60

57

Form 2A, Page 3




LIST PERFORMANCE STANDARD ADDRESSED:


01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS – The student will be able to:

01.05 Identify various coding schemes (ASCII, etc.). 01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments. 01.12 Identify and describe current relevant IEEE network standards. 01.13 Illustrate typical network topologies. 01.14 Identify advantages and disadvantages of each topology. 01.18 Identify major emerging technologies (such as ATM, VPN, and voice over IP). 01.19 Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and

gigabit transmission rates). 01.21 Design a LAN, including the specification of architecture, hardware, software, etc. 01.22 Identify the advantages of VLANs. 01.23 Characterize a VLAN implementation. 01.27 Produce effective documentation.

02.0 DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS – The student will be able to:

02.01 Differentiate between telecommunications and data communications. 02.02 Describe the main functions of each relevant current standard setting organization (IEEE, TIA, etc.). 02.03 Compare and contrast digital communications lines and cable characteristics (e.g. ISDN, DSL, T-1 and T-3). 02.08 Discuss signal representation and modulation. 02.09 Describe current data code systems used in data communication. 02.10 Compare and contrast synchronous and asynchronous serial transmission. 02.11 Compare and contrast major data communications media in terms of data flow, data codes, and transmission codes. 02.18 Describe data compression methodologies used for file transfer. 02.19 Identify evolving issues, such as gigabit transmission requirements, voice over IP, and wireless technologies.

0.50 UNDERSTAND, INSTALL AND CONFIGURE NETWORK HARDWARE – The student will be able to:

05.12 Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers, switches, and gateways.

05.13 Describe the hardware needed to connect a LAN to the Internet. 05.17 Set up and configure client hardware (including installation of NICs and NIC drivers). 05.24 Set up a network using cable technology. 05.26 Use current connectivity devices such as hubs, repeaters, bridges, routers, switches, and gateways.

06.0 UNDERSTAND, INSTALL AND CONFIGURE NETWORK SOFTWARE – The student will be able to:

06.08 Set up and configure network routing, using appropriate documentation. 06.14 Install and configure client software on multiple hardware platforms. 06.15 Test and document client software installation. 06.18 Install and configure network-based services such as videoconferencing, integrated voicemail/email/fax, large

document storage and retrieval, etc. 07.0 PERFORM INTERNETWORKING ACTIVITIES – The student will be able to:

07.09 Install routers to simulate a WAN/LAN network. 07.10 Explain each step necessary for connecting a network to the Internet.

58

07.14 Define the basic software components of a WAN. 07.15 Configure routers to simulate a WAN/LAN network.

08.0 PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES – The student will be able to:

08.01 Create and manage user accounts based on standard criteria including department, application needs, and permissions.

08.03 Create and test account templates and policies. 08.06 Grant/deny access to logins. 08.08 Perform network monitoring activities to ensure account integrity. 08.11 Document security policies and violations. 08.25 Establish a baseline for optimal network performance. 08.26 Capture sample data and compare to baseline. 08.27 Recommend changes to enhance network performance. 08.33 Discuss quality-of-service considerations and switching prioritization. 08.35 Describe typical WAN links and discuss bandwidth considerations.

09.0 PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES – The student will be able to:

09.01 Describe the use and features of diagnostic test equipment. 09.02 Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network

problems. 09.03 Recognize and resolve basic hardware and software configuration problems. 09.04 Eliminate the obvious using techniques such as substitution. 09.05 Trace for connectivity issues through each system component. 09.06 Identify resources for troubleshooting including online documentation. 09.07 Follow standard operating procedures for troubleshooting hardware and software.

10.0 PERFORM DOCUMENTATION AND TECHNICAL REFERENCE ACTIVITIES – The student will be able to:

10.01 Describe appropriate documentation procedures and practices. 10.05 Document the router configuration. 10.06 Effectively use several standard visual modeling tools. 10.07 Maintain visual network documentation, such as cabling diagrams. 10.08 Describe effective strategies for online research. 10.09 Locate technical information online. 10.10 Evaluate information located through online research.

12.0 DEMONSTRATE PROFESSIONAL DEVELOPMENT SKILLS – The student will be able to understand the importance of:

12.01 Attending classes, seminars, and workshops. 12.02 Reviewing literature and reading current literature.

14.0 PERFORM GENERAL ORGANIZATIONAL COMPUTING WORKPLACE COMPETENCIES – The student will be able to:

14.01 Follow oral and written instructions. 14.02 Prepare, outline, and deliver a short oral presentation. 14.03 Participate in group discussion as a member and as a leader. 14.04 Obtain appropriate information form graphics, maps, or signs. 14.05 Prepare visual material to support an oral presentation. 14.06 Demonstrate self-motivation and responsibility to complete an assigned task. 14.07 List the steps in problem solving. 14.20 Apply principles and techniques for being a productive, contributing member of a team. 14.22 Apply principles and techniques for working productively with people of diverse cultures and backgrounds.

59







60

REPLACEMENT CLOA




Section 1


COURSE TITLE: Voice over IP

Section 2











Section 4





Ethical Judgment


Section 5








2

Compare PSTN and VoIP including call transport, call signaling, and bandwidth requirements

Course Written assessment

3 Configure a router for IP telephony. Course Written AND hands-on assessments

4

Design, install, configured, customize and troubleshoot a basic IP telephony configuration.

Course Case study (e-portfolio requirement)

5 Integrate an IP telephony network into the PSTN network.

Course Written AND hands-on assessments

61

6 Identify TDM signaling, port and line types, and addressing signaling


8 Describe the basic operation and components involved in a VoIP call


9

Compare PSTN and VoIP including call transport, call signaling, and bandwidth requirements


Section 7 Name of Person Completing This Form: _Kevin Hampton___________ Date: _10/21/14________

62

Form 2A, Page 1




COURSE TITLE: Building Multilayer Switched Networks (CCNP Switch)

PREREQUISITE(S): CTS 2655 and CNT 2102 with a grade of C or higher in both courses


STUDENT ADVISING NOTES: None

CREDIT HOURS: 4




Laboratory: 1

Other __________:



ALLOCATION: 27


This course teaches students how to implement, monitor, and maintain switching in converged enterprise campus networks. Students will learn how to plan, configure, and verify the implementation of complex enterprise switching solutions. The course also covers the secure integration of VLANs, WLANs, voice, and video into campus networks. Comprehensive labs emphasize hands-on learning and practice to reinforce configuration skills.

SUGGESTED TEXT(S): CCNP ROUTE: Implementing IP Switching (latest edition)




Fall Term, 2015 (20161)

63

Form 2A, Page 2


PER TOPIC

I. Analyzing the Cisco Enterprise Campus Architecture 3

II. Implementing VLANs in Campus Networks 8

III. Implementing Spanning Tree Protocol 6

IV. Implementing InterVLAN Routing 12

V. Implementing High Availability and Redundancy in a Campus Network 4

VI. Securing the Campus Infrastructure 8

VII. Preparing the Campus Infrastructure for Advanced Services 4

VIII. Case Studies 4

IX. Hands-on Testing 11

_____

Total: 60

64

Form 2A, Page 3 PROGRAM TITLE: Networking Services Technology COURSE TITLE: Building Multilayer Switched Networks (CCNP Switch) CIP NUMBER: AS 1511090103 LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS – The student will be able to:

01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments. 01.10 Identify and discuss issues related to naming conventions for user ids, email, passwords, and network

devices. 01.12 Identify and describe current relevant IEEE network standards. 01.13 Illustrate typical network topologies. 01.14 Identify advantages and disadvantages of each topology. 01.17 Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes. 01.18 Identify major emerging technologies (such as ATM, VPN, and voice over IP). 01.19 Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and gigabit transmission rates). 01.21 Design a LAN, including the specification of architecture, hardware, software, etc. 01.22 Identify the advantages of VLANs. 01.23 Characterize a VLAN implementation. 01.24 Describe the function of a spanning tree algorithm. 01.25 Identify a proper network design with a spanning tree component. 01.27 Produce effective documentation.

02.0 DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS – The student will be able to: 02.19 Identify evolving issues, such as gigabit transmission requirements, voice over IP, and wireless technologies.

05.0 UNDERSTAND, INSTALL AND CONFIGURE NETWORK HARDWARE – The student will be able to: 05.09 Describe current wireless technologies such as satellite, microwave, spread spectrum RF, and infrared. 05.10 Identify advantages and disadvantages of wireless and cable technologies. 05.11 Cite appropriate uses of wireless and cable technologies. 05.12 Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers, switches, and gateways. 05.15 Describe the requirements for connecting peripherals directly to a network. 05.24 Set up a network using cable technology. 05.25 Set up a network using wireless technology. 05.26 Use current connectivity devices such as hubs, repeaters, bridges, routers, switches, and gateways.

Form 2A, Page 4


65

NUMBER(S): TITLES(S): 07.0 PERFORM INTERNETWORKING ACTIVITIES – The student will be able to:

07.06 Explain how the first three layers of the OSI model relate to routing and switching. 07.08 Differentiate among routing, switching and bridging. 07.15 Configure routers to simulate a WAN/LAN network. 07.17 Configure access lists to limit traffic and enhance security. 07.18 Explain three major security concerns relating to data communications.

08.0 PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES – The student will be able to: 08.05 Grant/deny access to peripherals. 08.06 Grant/deny access to logins. 08.08 Perform network monitoring activities to ensure account integrity. 08.29 Use network management tools effectively to integrate and manage network resources.

09.0 PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES – The student will be able to: 09.02 Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network problems. 09.03 Recognize and resolve basic hardware and software configuration problems. 09.04 Eliminate the obvious using techniques such as substitution. 09.05 Trace for connectivity issues through each system component. 09.06 Identify resources for troubleshooting including online documentation. 09.07 Follow standard operating procedures for troubleshooting hardware and software.

10.0 PERFORM DOCUMENTATION AND TECHNICAL REFERENCE ACTIVITIES – The student will be able to: 10.01 Describe appropriate documentation procedures and practices. 10.09 Locate technical information online. 10.10 Evaluate information located through online research.

12.0 DEMONSTRATE PROFESSIONAL DEVELOPMENT SKILLS – The student will be able to understand the

importance of: 12.01 Attending classes, seminars, and workshops. 12.02 Reviewing literature and reading current literature. 12.03 Evaluating skills and taking necessary steps to upgrade.

14.0 PERFORM GENERAL ORGANIZATIONAL COMPUTING WORKPLACE COMPETENCIES – The student will be able to: 14.01 Follow oral and written instructions. 14.03 Participate in group discussion as a member and as a leader. 14.04 Obtain appropriate information form graphics, maps, or signs. 14.06 Demonstrate self-motivation and responsibility to complete an assigned task.

Form 2A, Page 5 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S):

14.20 Apply principles and techniques for being a productive, contributing member of a team.

66

14.22 Apply principles and techniques for working productively with people of diverse cultures and backgrounds.







67

REPLACEMENT CLOA




Section 1



Section 2



AS Professional Elective AAS Required Professional Course Technical Certificate







Section 4





Ethical Judgment


Section 5 STATE GENERAL EDUCATION LEARNING OUTCOME AREA

Communication Critical Thinking Scientific and Quantitative Reasoning Information Literacy Global Sociocultural Responsibility




2 Assess the structure and components used to build or expand an enterprise campus network.

Course Written and hands-on assessments.

3 Implement VLANS in campus networks. Course Written and hands-on assessments.

4

Implement, monitor, and maintain spanning tree protocol in an enterprise campus network.


5 Implement, monitor, and maintain InterVLAN routing in an enterprise campus network.


6 Configure and optimize high availability on switches to provide layer 3


68

redundancy.

8 Describe and implement LAN security features.


9 Plan and prepare for advanced services in a campus infrastructure.


Section 7 Name of Person Completing This Form: _Kevin Hampton___________ Date: _10/21/14________

69

Form 2A, Page 1


COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CTS 2657 COURSE TITLE: Building Scalable Networks (CCNP Route)

PREREQUISITE(S): CNT 2210 with a grade of “C” or higher COREQUISITE(S): None STUDENT ADVISING NOTES: None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other __________: FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: 27 CATALOG COURSE DESCRIPTION: This course teaches students how to implement, monitor, and maintain routing services in an enterprise network. Students will learn how to plan, configure, and verify the implementation of complex enterprise LAN and WAN routing solutions, using a range of routing protocols in IPv4 and IPv6 environments. The course also covers the configuration of secure routing solutions to support branch offices and mobile workers. Comprehensive labs emphasize hands- -on learning and practice to reinforce configuration skills. SUGGESTED TEXT(S): CCNP ROUTE: Implementing IP Routing (Latest Edition) IMPLEMENTATION DATE: Spring Term, 2002 (20022) REVIEW OR MODIFICATION DATE: Fall Term, 2005 (20061) Fall Term, 2008 (20091) Spring Term, 2013 (20132) Proposal 2012-122 Fall Term, 2015 (20161)

70

Form 2A, Page 2

COURSE TOPICS CONTACT HOURS PER TOPIC I. Designing Scalable Networks 2

II. EIGRP 9 III. OSPF 9 IV. Integrated IS-IS 5 V. Route optimization 9 VI. BGP 9 VII. IPV6 5 VIII. Case Studies 4 IX. Hands-on Testing 8 _______ Total: 60

71

Form 2A, Page PROGRAM TITLE: Networking Services Technology COURSE TITLE: Building Scalable Networks (CCNP Route) CIP NUMBER: A.S. 1511090103 LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS – The student will be able to:

01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments.

01.10 Identify and discuss issues related to naming conventions for user ids, email, passwords, and network devices.

01.11 List and define layers in the OSI and TCP/IP network protocol models. 01.12 Identify and describe current relevant IEEE network standards. 01.16 Describe LAN software protocols such as IPX/SPX, TCP/IP, and NetBEUI. 01.17 Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing

schemes. 04.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE – The student will be able to:

04.19 Install and configure client software for connecting to LANs, WANs, and the Internet (network client, WWW browser, terminal emulation, file transfer, etc.).


05.04 Identify a variety of specialized servers (e.g. proxy, e-mail, DHCP, Web, etc.) and describe the hardware requirements.


05.13 Describe the hardware needed to connect a LAN to the Internet. 05.26 Use current connectivity devices such as hubs, repeaters, bridges, routers, switches, and gateways. 06.0 UNDERSTAND, UNSTALL AND CONFIGURE NETWORK SOFTWARE – The student will be able to: 06.04 Install and configure a LAN server. 06.05 Configure protocol stacks. 06.08 Set up and configure network routing, using appropriate documentation. 07.0 PERFORM INTERNETWORKING ACTIVITIES – The student will be able to: 07.03 Compare and contrast routing protocols (e.g., RIP, OSFP). 07.04 Describe the general routing problem and common solutions (including routing verses bridging). 07.06 Explain how the first three layers of the OSI model relate to routing and switching. 07.07 Describe various routing protocols such as RIP, OSPF.


72

07.08 Differentiate among routing, switching and bridging. 07.09 Install routers to simulate a WAN/LAN network. 07.10 Explain each step necessary for connecting a network to the Internet. 07.13 Implement LAN/WAN connections, including virtual private networks (VPN), permanent virtual circuits

(PVC), frame relay, tunneling, remote and mobile user access, etc. 07.15 Configure routers to simulate a WAN/LAN network. 07.17 Configure access lists to limit traffic and enhance security. 07.18 Explain three major security concerns relating to data communications. 08.0 PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES – The student will be able to: 08.06 Grant/deny access to logins. 08.07 Grant/deny access to file systems. 08.15 Address security issues raised by the ability to access server remotely. 08.16 Discuss the functions of authentication servers, RADIUS, and VPN. 08.27 Recommend changes to enhance network performance. 08.34 Describe routing metrics such as hop counts, cost, etc. 08.35 Describe typical WAN links and discuss bandwidth considerations. 09.0 PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES – The student will be able to:

09.02 Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network problems.*

09.03 Recognize and resolve basic hardware and software configuration problems. 09.04 Eliminate the obvious using techniques such as substitution. 09.05 Trace for connectivity issues through each system component. 09.06 Identify resources for troubleshooting including online documentation. 09.07 Follow standard operating procedures for troubleshooting hardware and software. 10.0 PERFORM DOCUMENTATION AND TECHNICAL REFERENCE ACTIVITIES – The student will be able to: 10.01 Describe appropriate documentation procedures and practices. 10.05 Document the router configuration. 13.0 DEMONSTRATE EMPLOYABILITY SKILLS – The student will be to: 13.02 Identify sources of employment opportunities. 13.03 Discuss employer expectations regarding attendance, punctuality, initiative, teamwork, etc. 13.06 List representative jobs and career paths for people trained in the computer networking support area. 13.07 List several functions of each representative computer service oriented job and career path.

Form 2A, Page 5 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): 14.0 PERFORM GENERAL ORGANIZATIONAL COMPUTING WORKPLACE COMPETENCIES – The student will be able to: 14.01 Follow oral and written instructions.

73

14.03 Participate in group discussion as a member and as a leader. 14.06 Demonstrate self-motivation and responsibility to complete an assigned task. 14.07 List the steps in problem solving. 14.09 Identify and discuss issues contained within professional codes of conduct. 14.13 Identify and discuss encryption issues. 14.18 Identify potential sources of employee/employer or employee/employee conflict and discuss possible

approaches to resolve such disagreements. 14.19 Use appropriate communication skills, courtesy, manners, and dress in the workplace. 14.24 Use appropriate communication skills, telephone etiquette, courtesy, and manners when dealing with

customers.


COURSE TITLE: Building Scalable Networks (CCNP Route)





74

REPLACEMENT CLOA




Section 1


COURSE TITLE: Building Scalable Networks (CCNP Route)

Section 2











Section 4





Ethical Judgment


Section 5








2

Explain complex network requirements and design models for implementing advanced routing services in an enterprise network.

Course

Written and hands-on assessments.

3 Implement EIGRP in an enterprise Network.


4 Implement OSPF in an enterprise Network.


75

5

Implement various mechanisms for controlling routing updates and traffic.


6

Describe a basic implementation for branch office and mobile worker connectivity.


8 Describe and configure IPv6 in an enterprise network.


Section 7 Name of Person Completing This Form: _Kevin Hampton Date: _10/21/14________

76

Form 2A, Page 1


COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CTS 2656 COURSE TITLE: Basic Routing and Switching Certification Review PREREQUISITE(S): None COREQUISITE(S): None CREDIT HOURS: 2 CONTACT HOURS/WEEK: 2 CONTACT HOUR BREAKDOWN: Lecture Discussion: 2 Laboratory: Other ____________: FACULTY WORKLOAD POINTS: 2 STANDARDIZED CLASS SIZE ALLOCATION: 24 COURSE DESCRIPTION: This course reviews information contained on the Cisco CCENT and CCNA Routing and Switching Certification exam. SUGGESTED TEXT(S): CCNA Flash cards 31 Days Before Your CCNA Routing and Switching Exam Publisher: Cisco Press latest edition IMPLEMENTATION DATE: Fall Term 2008 (20091) REVIEW OR MODIFICATION DATE: Fall Term, 2015 (20161)

77

Form 2A, Page 2 CONTACT HOURS COURSE TOPICS PER TOPIC I. OSI/TCP/IP Models 3 II. WAN Protocols 3 III. Router commands IOS 2 IV. Routing techniques 9 V. Network Security 5 VI. Switching 5 VII. Wireless Subnetting 3

78

Form 2A, Page 3 PROGRAM TITLE: Network Services Technology COURSE TITLE: Basic Routing and Switching Certification Review CIP NUMBER: 1511090103 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS – The student will be able to:

01.01 Explain the use of binary numbers to represent instructions and data. 01.02 Describe the hardware implications of the use of binary representation of instructions and data. 01.03 Convert numbers among decimal, binary, and hexadecimal representation. 01.04 Perform binary arithmetic. 01.08 Describe current network environments, such as peer-to-peer and client/server. 01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments. 01.10 Identify and discuss issues related to naming conventions for user ids, email, passwords, and network devices. 01.11 List and define layers in the OSI and TCP/IP network protocol models. 01.12 Identify and describe current relevant IEEE network standards. 01.13 Illustrate typical network topologies. 01.14 Identify advantages and disadvantages of each topology. 01.15 Describe the major functions of LAN hardware protocols such as Ethernet, token ring, FDDI, and arcnet. 01.16 Describe LAN software protocols such as IPX/SPX, TCP/IP, and NetBEUI. 01.17 Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes. 01.18 Identify major emerging technologies (such as ATM, VPN, and voice over IP). 01.19 Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and

gigabit transmission rates). 01.20 Discuss the design and function of a storage-area network (SAN). 01.22 Identify the advantages of VLANs. 01.23 Characterize a VLAN implementation. 01.24 Describe the function of a spanning tree algorithm. 01.25 Identify a proper network design with a spanning tree component. 01.26 Use Effectively two different and current network modeling tools.


02.01 Differentiate between telecommunications and data communications. 02.02 Describe the main functions of each relevant current standard setting organization (IEEE, TIA, etc.). 02.03 Compare and contrast digital communications lines and cable characteristics (e.g. ISDN, DSL, T-1 and T-3).

LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):

02.13 Identify LAN access control methods (CSMA/CD, token passing, etc.). 02.14 Compare and contrast the major features of the LAN access methods. 02.16 Describe synchronous serial link protocols. 02.17 Identify and describe file transfer protocols and methodologies. 02.19 Identify evolving issues, such as gigabit transmission requirements, voice over IP, and wireless technologies.

03.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER HARDWARE – The student will be able to:

03.03 Recognize and correctly identify computing hardware components. 03.12 Install and configure network hardware components.

79

04.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE – The student will be able to: 04.19 Install and configure client software for connecting to LANs, WANs, and the Internet (network client, WWW browser,

terminal emulation, file transfer, etc.). 05.0 UNDERSTAND, INSTALL AND CONFIGURE NETWORK HARDWARE – The student will be able to:

05.04 Identify a variety of specialized servers (e.g. proxy, e-mail, DHCP, Web, etc.) and describe the hardware requirements. 05.08 Recognize and describe current cable technologies such as twisted-pair, coaxial, and fiber optic, and identifying issues

associated with plenum versus non-plenum cable plants. 05.09 Describe current wireless technologies such as satellite, microwave, spread spectrum RF, and infrared. 05.10 Identify advantages and disadvantages of wireless and cable technologies. 05.11 Cite appropriate uses of wireless and cable technologies. 05.12 Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers, switches,

and gateways. 05.13 Describe the hardware needed to connect a LAN to the Internet.


06.05 Configure protocol stacks. 06.08 Set up and configure network routing, using appropriate documentation.

07.0 PERFORM INTERNETWORKING ACTIVITIES – The student will be able to:

07.01 Describe WAN topologies and MAN topologies. 07.02 Differentiate between WAN topologies and LAN topologies. 07.03 Compare and contrast routing protocols (e.g., RIP, OSFP). 07.04 Describe the general routing problem and common solutions (including routing verses bridging). 07.05 Identify and describe WAN protocols.

LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):

07.06 Explain how the first three layers of the OSI model relate to routing and switching. 07.07 Describe various routing protocols such as RIP, OSPF. 07.08 Differentiate among routing, switching and bridging. 07.10 Explain each step necessary for connecting a network to the Internet. 07.11 Explain the differences between connecting to the Internet via a dial-up connection vs. a dedicated connection.

07.12 Identify two major network issues associated with each of Internet, intranet, and extranet. 07.14 Define the basic software components of a WAN. 07.16 Explain the function and purpose of firewalls and firebreaks and their purpose. 07.17 Configure access lists to limit traffic and enhance security. 07.18 Explain three major security concerns relating to data communications.


09.01 Describe the use and features of diagnostic test equipment.* 09.02 Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network

problems.* 09.03 Recognize and resolve basic hardware and software configuration problems.


14.01 Follow oral and written instructions. 14.03 Participate in group discussion as a member and as a leader. 14.06 Demonstrate self-motivation and responsibility to complete an assigned task.

80

Form 2A, Page 6

PROGRAM TITLE: Network Systems Technology COURSE TITLE: Basic Routing and Switching Certification Review CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:



81

REPLACEMENT CLOA




Section 1


COURSE TITLE: Basic Routing and Switching Certification Review

Section 2










Section 4


Reading Speaking Critical Analysis Quantitative Skills Scientific Method of Inquiry

Writing Listening Information Literacy Ethical Judgment Working Collaboratively

Section 5


Communication Critical Thinking Scientific and Quantitative Reasoning





2

Identify strengths and weaknesses in network routing, switching, access lists, WANs, and general networking knowledge areas.

Course Practice certification questions

3

Develop questions related to the basic routing, switching, WANs, and general networking areas.

Course Discussion forum

4

Provide feedback to other student’s questions related to network routing, switching, access lists, WANs, and general networking knowledge areas.


5 Complete assigned tasks in a timely fashion.

Course Tests and discussion forum

Section 7 Name of Person Completing This Form: _Cheryl A. Schmidt___________ Date: _10/21/14________

82

Form 2A, Page 1



COURSE NUMBER: CTS 2655 COURSE TITLE: Routing and Switching Fundamentals (Cisco 2) PREREQUISITE(S): CET 2600 (with a grade of C or higher) COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture Discussion: 3 Laboratory: 1 Other ____________: FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: 24 COURSE DESCRIPTION: This course teaches basic router and switch commands and builds on the information gained in CET 2600 - Network Fundamentals Cisco I. Hands-on laboratories are an integral part of the course. SUGGESTED TEXT(S): Companion gGuide by Cisco Press (Latest Edition) Labs Manual and Study Guide by Cisco Press (laLatest eEdition) IMPLEMENTATION DATE: Fall Term, 2000 (20011) REVIEW OR MODIFICATION DATE: Fall Term, 2005 (20061) Fall Term, 2007 (20081) Spring Term, 2008 (20082) Fall Term, 2008 (20091) Fall Term 2014 (20151) – Proposal 2014-12

Fall Term 2015 (20161)

83

Form 2A, Page 2 CONTACT HOURS COURSE TOPICS __PER TOPIC___

I. Basic Switching Concepts and Configuration 8

II. VLAN Security 4

III. Basic Routing Concepts 2

IV. Inter-VLAN Routing 5

V. Static Routing 6

VI. Single Area OSPF 8

VII. Introduction to Access Lists 8

VIII. DHCP 2

IX. Network Address Translation for IPv4 6

X. Hands-on Testing 8

XI. Written Testing 3

Total 60

84

Form 2A, Page 3 PROGRAM TITLE: Networking Services Technology COURSE TITLE: Routing and Switching Fundamentals CIP NUMBER: 1511090103 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE AN UNDERSTANDING OF COMPUTER HARDWARE-The student will be able to:

01.02 Identify the architecture of major hardware platforms. 01.03 Describe the functions of major hardware components of a computer system. 01.08 Install and configure storage devices, controllers, and network interfaces.

02.0 DEMONSTRATE AN UNDERSTANDING OF NETWORKED ENVIRONMENTS, HARDWARE, AND SOFTWARE - The student will be

able to:

02.01 Discuss fundamental network concepts such as topology, protocols, architecture, and internetworking 02.07 Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers,

switches, and gateways 04.0 DEMONSTRATE PROFICIENCY WITH INTERNET STRUCTURE, ORGANIZATION, AND NAVIGATION-The student will be able to:

04.05 Demonstrate the use of typical remote access mechanisms such as Telnet.

05.0 DEMONSTRATE AN UNDERSTANDING OF NETWORK ACCESS CONTROL SYSTEMS AND METHODOLOGY-The student will be

able to:

05.01 Specify by access control mechanisms what users can do, which resources they can access, and what operations they can perform on a system

05.03 Administer computer, group, and user accounts 05.04 Manage policies, rights, permissions, and passwords for users and/or groups of users

Form 2A, Page 4 PROGRAM TITLE: Network Systems Technology COURSE TITLE: Routing and Switching Fundamentals CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:


PROGRAM TITLE: IT Security COURSE TITLE: Routing and Switching Fundamentals CIP NUMBER: 1511100306 LIST PERFORMANCE STANDARDS ADDRESSED:


85


PROGRAM TITLE: Computer Information Technology COURSE TITLE: Routing and Switching Fundamentals CIP NUMBER: 1511010305 LIST PERFORMANCE STANDARDS ADDRESSED:

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/1511010305.rtf PROGRAM TITLE: Biomedical Engineering Technology COURSE TITLE: Routing and Switching Fundamentals CIP NUMBER: 1615040101 LIST PERFORMANCE STANDARDS ADDRESSED: http://www.fldoe.org/workforce/dwdframe/1314/mfg/rtf/1615040101.rtf Form 2A, Page 5 PROGRAM TITLE: Network Infrastructure COURSE TITLE: Routing and Switching Fundamentals CIP NUMBER: 0511100114 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):




http://www.fldoe.org/workforce/dwdframe/1314/mfg/rtf/1615040101.rtf


86




Section 1

COURSE PREFIX AND NUMBER: CTS 2655 SEMESTER CREDIT HOURS (CC): 4

COURSE TITLE: Routing and Switching Fundamentals

Section 2










Section 4




Writing Listening Information Literacy Ethical Judgment


Section 5







Describe basic switching concepts Course Written Assessment

Describe and implement switching technologies, including VLANs, VTP, RSTP, PVSTP, and 802.Q trunking

Course Written and Hands-on Assessments

Configure and troubleshoot basic operations for a switched network

Course Hands-on Assessments

Describe the purpose, nature, and operations of a router, routing tables, and the route lookup process.

Course Written Assessments

Configure and verify static routing and default routing Course Written and Hands-on Assessments

87

Section 6 (Continued) LEARNING OUTCOMES



Describe how VLANs create logically separate networks and how routing occurs between them


Design an IP addressing scheme for a VLAN-based network

Course Case Study or Lab

Configure and troubleshoot basic operations of routers in a small routed network using RIPv1 and v2 RIPv2 and RIPng

Course Lab

Configure and troubleshoot basic operations of routers in a small routed network using single-area OSPF.


Configure and troubleshoot VLANs and inter-VLAN routing


Configure, monitor and troubleshoot IPv4 and IPv6 ACLs Course Written and Hands-on Assessments

Describe the operations and benefits of DHCP and DNS for IPv4 and IPv6

Course Written Assessment

Configure and troubleshoot NAT Course Written and Hands-on Assessments

Section 7 Name of Person Completing This Form: __Kevin Hampton Date: ___9/23/2014

88

Form 2A, Page 1


COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CTS 2411 COURSE TITLE: Information Storage Management PREREQUISITE(S): None COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other ____________: FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: 27 CATALOG COURSE DESCRIPTION: In this course, students learn how to manage advanced storage systems, protocols, and architectures, including Storage Area Networks (SAN), Network‐Attached Storage (NAS), Fibre Channel Networks, Internet Protocol SANs (IPSAN), iSCSI, and Content‐Addressable Storage (CAS). SUGGESTED TEXT(S): Information Storage and Management; ISBN: 9780470294215

9781118094839, Wiley Press

Any current EMC academic material. IMPLEMENTATION DATE: Spring Term, 2011 (20112) Proposal 2010-03 REVIEW OR MODIFICATION DATE: Fall Term, 2015 (20161)

89

Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Challenges and solutions for data storage and data management 6 II. Intelligent storage systems 8 III. Storage networking (FC-SAN, IP-SAN, NAS) 8 IV. Backup, recovery, and archive (including CAS) 10 V. Business continuity and disaster recovery 8 VI. Storage security and virtualization 10 VII. Managing and monitoring the storage infrastructure 10 __ 60

90

Form 2A, Page 3 PROGRAM TITLE: Networking Services Technology COURSE TITLE: Information Storage Management CIP NUMBER: 1511090103 LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS –- The student will be able to:

01.07 Identify several advantages and disadvantages of networked and non-networked environments.

01.08 Describe current network environments, such as peer-to-peer and client/server. 01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments. 01.10 Identify and discuss issues related to naming conventions for user-ids, email, passwords, and network devices. 01.11 List and define layers in the OSI and TCP/IP network protocol models. 01.12 Identify and describe current relevant IEEE network standards. 01.13 Illustrate typical network topologies. 01.14 Identify advantages and disadvantages of each topology.

01.17 Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes.

01.19 Identify and discuss technical issues related to emerging technologies (such as security, Bandwidth capability, and gigabit transmission rates). 01.20 Discuss the design and function of a storage-area network (SAN). 01.27 Produce effective documentation. 02.0 DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS -– The student will be able to: 02.17 Identify and describe file transfer protocols and methodologies. 02.18 Describe data compression methodologies used for file transfer. 04.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE -- The student will be able to: 04.01 Describe the functions and major components (BIOS, task management, etc.) of a computer operating

system. 04.02 Identify current operating systems and describe their important features. 04.03 Use an operating system for activities such as data and file management. 04.04 Identify current systems utilities and describe their functions. 04.05 Use system software to perform routine maintenance tasks such as backup, hard drive defragmentation, etc. 04.08 Create, use, and maintain system configuration files. 04.09 Describe the primary features and functions of the major categories of applications software (word

processing, database, spreadsheet, presentation, email, browsers, etc.).


04.12 Use software produced by multiple vendors. 04.13 Transmit and exchange data in a multiple vendor software environment. 04.14 Install and configure a microcomputer operating system, system, and application software. 04.15 Describe procedures for uninstalling operating system software. 04.16 Configure software for accessibility by disabled individuals.

91

04.17 Install and configure applications software upgrades. 04.18 Describe modifications necessary to an operating system (such as modifying parameters, how to handle conflicting

interrupts, etc.) when installing, configuring and upgrading typical applications software. 04.19 Install and configure client software for connecting to LANs, WANs, and the Internet (network client, WWW

browser, terminal emulation, file transfer, etc.). 04.20 Install and configure client software for client/server and network-based applications (e-mail, videoconferencing,

database, etc.). 04.21 Install applications on a server and configure clients for network access. 06.0 UNDERSTAND, INSTALL AND CONFIGURE NETWORK SOFTWARE –- The student will be able to: 06.01 Describe the major functions of network server software components. 06.02 Compare and contrast major functions and features of current network operating systems (including

directory services). 06.03 Design a directory and security structure. 06.04 Install and configure a LAN server. 06.05 Configure protocol stacks. 06.06 Configure a server for multiple network protocols and frame types. 06.07 Configure a server to handle multiple languages for international applications. 06.09 Describe management issues and procedures for handling multiple servers on a network. 06.10 Install and connect multiple servers (including different platforms). 06.11 Install and configure client-auditing software. 06.12 Install and configure software to build client-side images. 06.13 Describe the major functions of network client software components. 06.14 Install and configure client software on multiple hardware platforms. 06.15 Test and document client software installation. 06.17 Install and configure client/server applications (such as e-mail, scheduling, etc) on a server. 06.20 Set up a server for remote access.

06.21 Document client server application installation and establish baselines. 06.22 Monitor client server application and database. 06.23 Document and enforce software licensing. 07.0 PERFORM INTERNETWORKING ACTIVITIES –- The student will be able to: 07.01 Describe WAN topologies and MAN topologies. 07.02 Differentiate between WAN topologies and LAN topologies. 07.03 Compare and contrast routing protocols (e.g., RIP, OSFP).

Form 2A, Page 5 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): 07.04 Describe the general routing problem and common solutions (including routing verses bridging). 07.05 Identify and describe WAN protocols.

07.06 Explain how the first three layers of the OSI model relate to routing and switching. 07.07 Describe various routing protocols such as RIP, OSPF.

07.08 Differentiate among routing, switching and bridging. 07.09 Install routers to simulate a WAN/LAN network. 07.10 Explain each step necessary for connecting a network to the Internet. 07.11 Explain the differences between connecting to the Internet via a dial-up connection vs. a dedicated connection. 07.12 Identify two major network issues associated with each of Internet, intranet, and extranet. 07.13 Implement LAN/WAN connections, including virtual private networks (VPN), permanent virtual circuits (PVC),

frame relay, tunneling, remote and mobile user access, etc. 07.14 Define the basic software components of a WAN. 07.15 Configure routers to simulate a WAN/LAN network. 07.16 Explain the function and purpose of firewalls and firebreaks and their purpose. 07.17 Configure access lists to limit traffic and enhance security.

92

07.18 Explain three major security concerns relating to data communications. 08.0 PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES –- The student will be able to: 08.01 Create and manage user accounts based on standard criteria including department, application needs, and

permissions. 08.02 Establish, document and disseminate user security guidelines. 08.03 Create and test account templates and policies. 08.04 Document account setup 08.05 Grant/deny access to peripherals. 08.06 Grant/deny access to logins. 08.07 Grant/deny access to file systems. 08.08 Perform network monitoring activities to ensure account integrity. 08.09 Establish procedures for termination of user accounts. 08.10 Manage software licensing based on user requirements. 08.11 Document security policies and violations. 08.15 Address security issues raised by the ability to access server remotely. 08.16 Discuss the functions of authentication servers, RADIUS, and VPN. 08.17 Establish files backup procedures. 08.18 Develop and publish backup schedule. 08.19 Implement back up procedures. 08.20 Design test procedures. 08.21 Test backup by performing restore of sample data. 08.22 Document backup. 08.23 Monitor backup. 08.24 Coordinate off-site storage of backup files.

Form 2A, Page 6

LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): 08.25 Establish a baseline for optimal network performance. 08.26 Capture sample data and compare to baseline.

08.27 Recommend changes to enhance network performance. 08.28 Configure time synchronization and troubleshoot inconsistencies.

08.29 Use network management tools effectively to integrate and manage network resources. 09.0 PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES –- The student will be able to: 09.01 Describe the use and features of diagnostic test equipment.* 09.02 Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network

problems.* 09.03 Recognize and resolve basic hardware and software configuration problems. 09.04 Eliminate the obvious using techniques such as substitution. 09.06 Identify resources for troubleshooting including online documentation. 09.07 Follow standard operating procedures for troubleshooting hardware and software. 09.08 Implement restoration of critical resources. 09.09 Determine when to escalate issues based on predefined guidelines. 09.10 Document problems and solutions for future reference. 09.11 Assemble reference manual including frequently asked questions. 09.12 Define windows of opportunity for maintenance tasks.

Form 2A, Page 7

93

PROGRAM TITLE: Network Systems Technology COURSE TITLE: Information Storage Management CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/1511100111.rtf PROGRAM TITLE: Advanced Network Virtualization COURSE TITLE: Information Storage Management) CIP NUMBER: 0511100117 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):




94




Section 1


COURSE TITLE: Information Storage Management

Section 2










Section 4




Section 5



Information Literacy

Global Sociocultural Responsibility


Type of Outcome: Gen.Ed, Program, Course













Written and/or hands-on testing, successful completion of hands-on activities and assignments



95

solutions for data storage and data management

9 Analyze storage networking backup, recovery, storage virtualization and monitoring of storage networks.


9

Section 7

Name of Person Completing This Form: Ernie Friend and John Vail Date: 11/03/2009 10/31/2014

96

Form 2A, Page 1 FLORIDA STATE COLLEGE AT JACKSONVILLE


COURSE NUMBER: CTS 2372 COURSE TITLE: Virtualized Server Implementation I (Citrix XenDesktop)

PREREQUISITE(S): CTS 1334 with a grade of “C” or higher COREQUISITE(S): None

STUDENT ADVISING NOTES: None

CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other __________: FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: 27 CATALOG COURSE DESCRIPTION: In this course the student will install, configure, and administer Citrix XenDesktop. The student also obtains the foundation necessary as an IT professional to effectively administrator centralized and managed desktops within the datacenter environment delivering them as a service to users anywhere using Citrix XenDesktop. SUGGESTED TEXT(S): Citrix XenDesktop 5 Administration Student Manual:

Citrix Course CXD-202-1I Citrix XenDesktop 5 Administration Exercise Workbook: Citrix Course CXD-202-1I

Current Citrix academic material. IMPLEMENTATION DATE: Spring Term, 2011 (20112) Proposal 2010-03 REVIEW OR MODIFICATION DATE: Spring Term, 2013 (20132) Proposal 2012-122 Fall Term, 2015 (20161)

97

Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Introduction to XenDesktop and Configuring the Hypervisor 8 II. Installation and Configuration of XenDesktop and Managing Desktop Catalogs and Groups 8 III. Customizing the User Experience 6 IV. Monitoring XenDesktop Sites 8 V. Streaming Desktops to Virtual and Physical Machines and Creating A Shared Virtual Disk 10 VI. Administering Provisioning Services Components 10 VII. Delivering Local VM Desktops 10 __ Total 60

98

Form 2A, Page 3 PROGRAM TITLE: Networking Services Technology COURSE TITLE: Virtualized Server Implementation I (Citrix XenDesktop) CIP NUMBER: 1511090103 (AS) LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS –- The student will be able to:

01.07 Identify several advantages and disadvantages of networked and non-networked

environments. 01.08 Describe current network environments, such as peer-to-peer and client/server. 01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to

networked environments. 01.10 Identify and discuss issues related to naming conventions for user-ids, email, passwords, and network devices.

01.11 List and define layers in the OSI and TCP/IP network protocol models. 01.12 Identify and describe current relevant IEEE network standards. 01.13 Illustrate typical network topologies. 01.14 Identify advantages and disadvantages of each topology. 01.17 Discuss the nature of IP addresses and MAC addresses, and mapping between protocol

addressing schemes. 01.19 Identify and discuss technical issues related to emerging technologies (such as security,

bandwidth capability, and gigabit transmission rates). 01.20 Discuss the design and function of a storage-area network (SAN). 01.27 Produce effective documentation. 02.0 DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS -– The student will be able to:

02.17 Identify and describe file transfer protocols and methodologies. 02.18 Describe data compression methodologies used for file transfer. 04.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE -- The student will be able to:

04.01 Describe the functions and major components (BIOS, task management, etc.) of a computer operating system.

04.02 Identify current operating systems and describe their important features. 04.03 Use an operating system for activities such as data and file management.

04.04 Identify current systems utilities and describe their functions. 04.05 Use system software to perform routine maintenance tasks such as backup, hard drive defragmentation, etc. 04.08 Create, use, and maintain system configuration files.


04.09 Describe the primary features and functions of the major categories of applications software (word processing, database, spreadsheet, presentation, email, browsers, etc.).

04.12 Use software produced by multiple vendors. 04.13 Transmit and exchange data in a multiple vendor software environment. 04.14 Install and configure a microcomputer operating system, system, and application software. 04.15 Describe procedures for uninstalling operating system software. 04.16 Configure software for accessibility by disabled individuals.

99

04.17 Install and configure applications software upgrades. 04.18 Describe modifications necessary to an operating system (such as modifying parameters,

how to handle conflicting interrupts, etc.) when installing, configuring and upgrading typical applications software. 04.19 Install and configure client software for connecting to LANs, WANs, and the Internet

(network client, WWW browser, terminal emulation, file transfer, etc.). 04.20 Install and configure client software for client/server and network-based applications

(e-mail, videoconferencing, database, etc.). 04.21 Install applications on a server and configure clients for network access. 06.0 UNDERSTAND, INSTALL AND CONFIGURE NETWORK SOFTWARE –- The student will be able to: 06.01 Describe the major functions of network server software components. 06.02 Compare and contrast major functions and features of current network operating systems (including directory services). 06.03 Design a directory and security structure. 06.04 Install and configure a LAN server. 06.05 Configure protocol stacks. 06.06 Configure a server for multiple network protocols and frame types. 06.07 Configure a server to handle multiple languages for international applications. 06.09 Describe management issues and procedures for handling multiple servers on a network. 06.10 Install and connect multiple servers (including different platforms). 06.11 Install and configure client-auditing software. 06.12 Install and configure software to build client-side images. 06.13 Describe the major functions of network client software components. 06.14 Install and configure client software on multiple hardware platforms. 06.15 Test and document client software installation.

06.17 Install and configure client/server applications (such as e-mail, scheduling, etc) on a server. 06.20 Set up a server for remote access.

06.21 Document client server application installation and establish baselines. 06.22 Monitor client server application and database. 06.23 Document and enforce software licensing. 07.0 PERFORM INTERNETWORKING ACTIVITIES –- The student will be able to: 07.01 Describe WAN topologies and MAN topologies. 07.02 Differentiate between WAN topologies and LAN topologies. 07.03 Compare and contrast routing protocols (e.g., RIP, OSFP). LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) Form 2A, Page 5 NUMBER(S): TITLES(S):

07.04 Describe the general routing problem and common solutions (including routing verses bridging).

07.05 Identify and describe WAN protocols. 07.06 Explain how the first three layers of the OSI model relate to routing and switching.

07.07 Describe various routing protocols such as RIP, OSPF. 07.08 Differentiate among routing, switching and bridging. 07.09 Install routers to simulate a WAN/LAN network. 07.10 Explain each step necessary for connecting a network to the Internet. 07.11 Explain the differences between connecting to the Internet via a dial-up connection vs. a

dedicated connection. 07.12 Identify two major network issues associated with each of Internet, intranet, and extranet.

07.13 Implement LAN/WAN connections, including virtual private networks (VPN), permanent virtual circuits (PVC), frame relay, tunneling, remote and mobile user access, etc.

07.14 Define the basic software components of a WAN. 07.15 Configure routers to simulate a WAN/LAN network. 07.16 Explain the function and purpose of firewalls and firebreaks and their purpose. 07.17 Configure access lists to limit traffic and enhance security.

100

07.18 Explain three major security concerns relating to data communications. 08.0 PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES –- The student will be able to: 08.01 Create and manage user accounts based on standard criteria including department,

Application needs, and permissions. 08.02 Establish, document and disseminate user security guidelines. 08.04 Document account setup 08.05 Grant/deny access to peripherals. 08.06 Grant/deny access to logins. 08.07 Grant/deny access to file systems. 08.08 Perform network monitoring activities to ensure account integrity. 08.09 Establish procedures for termination of user accounts. 08.10 Manage software licensing based on user requirements. 08.11 Document security policies and violations. 08.15 Address security issues raised by the ability to access server remotely. 08.16 Discuss the functions of authentication servers, RADIUS, and VPN. 08.17 Establish files backup procedures. 08.18 Develop and publish backup schedule. 08.19 Implement back up procedures. 08.20 Design test procedures.

08.21 Test backup by performing restore of sample data. 08.22 Document backup. 08.23 Monitor backup. 08.24 Coordinate off-site storage of backup files. 08.25 Establish a baseline for optimal network performance. 08.26 Capture sample data and compare to baseline.

08.27 Recommend changes to enhance network performance. LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) Form 2A, Page 6 NUMBER(S): TITLES(S): 08.28 Configure time synchronization and troubleshoot inconsistencies. 08.29 Use network management tools effectively to integrate and manage network resources. 09.0 PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES –- The student will be able to: 09.01 Describe the use and features of diagnostic test equipment.* 09.02 Describe effective troubleshooting strategies and techniques to resolve basic hardware,

software, and network problems.* 09.03 Recognize and resolve basic hardware and software configuration problems. 09.04 Eliminate the obvious using techniques such as substitution.

09.06 Identify resources for troubleshooting including online documentation. 09.07 Follow standard operating procedures for troubleshooting hardware and software. 09.08 Implement restoration of critical resources. 09.09 Determine when to escalate issues based on predefined guidelines. 09.10 Document problems and solutions for future reference. 09.11 Assemble reference manual including frequently asked questions. 09.12 Define windows of opportunity for maintenance tasks.

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Form 2A, Page 7 PROGRAM TITLE: Network Systems Technology COURSE TITLE: Virtualized Server Implementation I (Citrix XenDesktop) CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/1511100111.rtf PROGRAM TITLE: Advanced Network Virtualization COURSE TITLE: Virtualized Server Implementation I (Citrix XenDesktop) CIP NUMBER: 0511100117 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):




102




Section 1


COURSE TITLE: Virtualized Server Implementation I (Citrix XenDesktop)

Section 2










Section 4




Section 5








Install Citrix XenDesktop on a single server as a proof of concept.

Course Written And/Or Hands-On Testing, Successful Completion Of Hands-On Activities And Assignments

Install Xendesktop in a production environment and prepare active directory for the installation. Prepare a virtual desktop for delivery to end users.


Monitor site activity in desktop director and monitor site performance to identify potential resource issues.


Install provisioning services. Create and configure a store to manage virtual disks.


Section 7 Name of Person Completing This Form: Steve Clancy and Ernie Friend John Vail Date: 8/14/201210/31/2014

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Form 2A, Page 1


COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CTS 2371 COURSE TITLE: Virtual Infrastructure: Deployment, Security, and Analysis (Cloud) Change

Title

PREREQUISITE(S): CTS 2370 with a grade of “C” or higher COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other ____________: FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: 27 CATALOG COURSE DESCRIPTION: In this course, students learn the Focuses on about the deployment, security, and analysis of the VMware a virtual infrastructure,. including scripted installations, advanced virtual switching for security, server monitoring for health and resource management, high‐availability management, system backups, and fault analysis. This course will show students the required technology essentials across all domains—including server, storage, networking, applications, and databases—to help develop a strong understanding of virtualization and cloud computing technologies. SUGGESTED TEXT(S): Mastering VMware Infrastructure Cloud Computing, Dr. Kris Jamsa, Jones & Bartlett Learning; ISBN: latest edition

Any current VMware academic material. Any current EMC academic material. IMPLEMENTATION DATE: Spring Term, 2011 (20112) Proposal 2010-03 REVIEW OR MODIFICATION DATE: Fall Term, 2015 (20161)

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Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC

I. Manage Virtual Machine File Systems (VMFS) datastores Introduction to the Cloud 8 2

II. Perform scripted installation Classic Data Center 8 4 III. Administer an server using commands Virtualized Data Center 6 16 IV. Configure Virtual Infrastructure Cloud security 8 4 V. Monitor Virtual Cloud Infrastructure and Management 10

VI. vSwitches and Networking in the Virtual Data Center 10

VII. Configure and implement VMware High Availability (HA) 10 6 VIII. Perform f Fault analysis on Virtual Infrastructure components 10 8 __ 60

105

Form 2A, Page 3 PROGRAM TITLE: Networking Services Technology COURSE TITLE: Virtual Infrastructure: Deployment, Security, and Analysis CIP NUMBER: 1511090103 LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 02.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS –- The student will be able to:

01.07 Identify several advantages and disadvantages of networked and non-networked

environments. 01.08 Describe current network environments, such as peer-to-peer and client/server. 01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments. 01.10 Identify and discuss issues related to naming conventions for user-ids, email, passwords, and network devices. 01.11 List and define layers in the OSI and TCP/IP network protocol models. 01.12 Identify and describe current relevant IEEE network standards. 01.13 Illustrate typical network topologies. 01.14 Identify advantages and disadvantages of each topology. 01.17 Discuss the nature of IP addresses and MAC addresses, and mapping between protocol

addressing schemes. 01.19 Identify and discuss technical issues related to emerging technologies (such as security,

bandwidth capability, and gigabit transmission rates). 01.20 Discuss the design and function of a storage-area network (SAN). 01.27 Produce effective documentation. 02.0 DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS -– The student will be able to: 02.17 Identify and describe file transfer protocols and methodologies. 02.18 Describe data compression methodologies used for file transfer. 04.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE -- The student will be able to: 04.01 Describe the functions and major components (BIOS, task management, etc.) of a computer operating

system. 04.02 Identify current operating systems and describe their important features. 04.03 Use an operating system for activities such as data and file management. 04.04 Identify current systems utilities and describe their functions. 04.05 Use system software to perform routine maintenance tasks such as backup, hard drive defragmentation, etc. 04.08 Create, use, and maintain system configuration files. Form 2A, Page 4 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S):

04.09 Describe the primary features and functions of the major categories of applications software (word processing, database, spreadsheet, presentation, email, browsers, etc.).

04.12 Use software produced by multiple vendors. 04.13 Transmit and exchange data in a multiple vendor software environment. 04.14 Install and configure a microcomputer operating system, system, and application software.

106

04.15 Describe procedures for uninstalling operating system software. 04.16 Configure software for accessibility by disabled individuals. 04.17 Install and configure applications software upgrades. 04.18 Describe modifications necessary to an operating system (such as modifying parameters, how

to handle conflicting interrupts, etc.) when installing, configuring and upgrading typical applications software. 04.19 Install and configure client software for connecting to LANs, WANs, and the Internet

(network client, WWW browser, terminal emulation, file transfer, etc.). 04.20 Install and configure client software for client/server and network-based applications

(e-mail, videoconferencing, database, etc.). 04.21 Install applications on a server and configure clients for network access. 06.0 UNDERSTAND, INSTALL AND CONFIGURE NETWORK SOFTWARE –- The student will be able to: 06.01 Describe the major functions of network server software components. 06.02 Compare and contrast major functions and features of current network operating systems (including

directory services). 06.03 Design a directory and security structure. 06.04 Install and configure a LAN server. 06.05 Configure protocol stacks. 06.06 Configure a server for multiple network protocols and frame types. 06.07 Configure a server to handle multiple languages for international applications. 06.09 Describe management issues and procedures for handling multiple servers on a network. 06.10 Install and connect multiple servers (including different platforms). 06.11 Install and configure client-auditing software. 06.12 Install and configure software to build client-side images. 06.13 Describe the major functions of network client software components. 06.14 Install and configure client software on multiple hardware platforms. 06.15 Test and document client software installation. 06.17 Install and configure client/server applications (such as e-mail, scheduling, etc) on a server. 06.20 Set up a server for remote access.

06.21 Document client server application installation and establish baselines. 06.22 Monitor client server application and database. 06.23 Document and enforce software licensing. 07.0 PERFORM INTERNETWORKING ACTIVITIES –- The student will be able to: 07.01 Describe WAN topologies and MAN topologies.


07.02 Differentiate between WAN topologies and LAN topologies. 07.03 Compare and contrast routing protocols (e.g., RIP, OSFP). 07.04 Describe the general routing problem and common solutions (including routing verses

bridging). 07.05 Identify and describe WAN protocols. 07.06 Explain how the first three layers of the OSI model relate to routing and switching.

07.07 Describe various routing protocols such as RIP, OSPF. 07.08 Differentiate among routing, switching and bridging. 07.09 Install routers to simulate a WAN/LAN network. 07.10 Explain each step necessary for connecting a network to the Internet. 07.11 Explain the differences between connecting to the Internet via a dial-up connection vs. a

Dedicated connection. 07.12 Identify two major network issues associated with each of Internet, intranet, and extranet.

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07.13 Implement LAN/WAN connections, including virtual private networks (VPN), permanent virtual circuits (PVC), frame relay, tunneling, remote and mobile user access, etc.

07.14 Define the basic software components of a WAN. 07.15 Configure routers to simulate a WAN/LAN network. 07.16 Explain the function and purpose of firewalls and firebreaks and their purpose. 07.17 Configure access lists to limit traffic and enhance security. 07.18 Explain three major security concerns relating to data communications. 08.0 PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES –- The student will be able to: 08.01 Create and manage user accounts based on standard criteria including department, application needs, and

permissions. 08.02 Establish, document and disseminate user security guidelines. 08.03 Create and test account templates and policies. 08.04 Document account setup 08.05 Grant/deny access to peripherals. 08.06 Grant/deny access to logins. 08.07 Grant/deny access to file systems. 08.08 Perform network monitoring activities to ensure account integrity. 08.09 Establish procedures for termination of user accounts. 08.10 Manage software licensing based on user requirements. 08.11 Document security policies and violations. 08.15 Address security issues raised by the ability to access server remotely. 08.16 Discuss the functions of authentication servers, RADIUS, and VPN. 08.17 Establish files backup procedures. 08.18 Develop and publish backup schedule. 08.19 Implement back up procedures. 08.20 Design test procedures. 08.21 Test backup by performing restore of sample data.


08.22 Document backup. 08.23 Monitor backup. 08.24 Coordinate off-site storage of backup files. 08.25 Establish a baseline for optimal network performance. 08.26 Capture sample data and compare to baseline.

08.27 Recommend changes to enhance network performance. 08.28 Configure time synchronization and troubleshoot inconsistencies. 08.29 Use network management tools effectively to integrate and manage network resources. 09.0 PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES –- The student will be able to: 09.01 Describe the use and features of diagnostic test equipment.* 09.02 Describe effective troubleshooting strategies and techniques to resolve basic hardware,

software, and network problems.* 09.03 Recognize and resolve basic hardware and software configuration problems. 09.04 Eliminate the obvious using techniques such as substitution. 09.06 Identify resources for troubleshooting including online documentation. 09.07 Follow standard operating procedures for troubleshooting hardware and software. 09.08 Implement restoration of critical resources. 09.09 Determine when to escalate issues based on predefined guidelines. 09.10 Document problems and solutions for future reference. 09.11 Assemble reference manual including frequently asked questions.

108

09.12 Define windows of opportunity for maintenance tasks. Form 2A, Page 7 PROGRAM TITLE: Network Systems Technology COURSE TITLE: Virtual Infrastructure: Deployment, Security, and Analysis (Cloud) CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:


PROGRAM TITLE: Advanced Network Virtualization COURSE TITLE: Virtual Infrastructure: Deployment, Security, and Analysis (Cloud) CIP NUMBER: 0511100117 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):




109




Section 1


COURSE TITLE: Virtual Infrastructure: Deployment, Security, and Analysis (Cloud)

Section 2










Section 4




Section 5








2

Learn terminology and concepts necessary to communicate with technical personnel and understand technical documentation.




4

Integrate and combine previously learned tasks and concepts toward completion of more complex tasks and projects.


5

Collaborate with student co-workers to facilitate successful completion of tasks and projects.


6 Configure Virtual Infrastructure, scripts, server commands and security


110

7 Monitor Virtual Infrastructure Course Written and/or hands-on testing, successful completion of

hands-on activities and assignments

8

Configure and implement High Availability (HA), Distributed Resource Scheduler (DRS), Consolidated Backup, and Update Manager


9 Perform fault analysis on Virtual Infrastructure components


9

Section 7

Name of Person Completing This Form: John Vail Date: 9/17/14 9/9/14

111

Form 2A, Page 1


COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CTS 2370 COURSE TITLE: Virtual Infrastructure: Installation and Configuration (VMware 1) Modify Title

PREREQUISITE(S): CTS 1334 with a grade of “C” or higher COREQUISITE(S): None STUDENT ADVISING NOTES: None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other __________: FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: 27 CATALOG COURSE DESCRIPTION: This course will equip students as administrators with the knowledge, skills, and abilities to build and run a VMware vSphere environment. This course focuses on the installation and configuration of VMware ESXi hosts and VMware vCenter Server. This course also focuses on the management of ESXi hosts and virtual machines with vCenter Server. The student will be prepared as an IT professional to achieve the VMware Certified Professional on vSphere 5 - Data Center Virtualization (VCP5-DCV) certification. SUGGESTED TEXT(S): Mware vSphere: Install, Configure, Manage Instructor Manual – Volume 1, ESXi5.0 and vCenter Server 5.0 VCP5-DCV

VMware Certified Professional-Data Center Virtualization on vSphere 5.5 Study Guide: VCP-550 Current VMware IT Academy material. IMPLEMENTATION DATE: Spring Term, 2011 (20112) Proposal 2010-03 REVIEW OR MODIFICATION DATE: Spring Term, 2013 (20132) – Proposal 2012-122

Fall Term, 2015 (20161)

112

Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Course Introduction & Introduction to Virtualization 2 4 II. Introduction to VMware Virtualization Planning, Installing, Configuring, and upgrading vCenter Server and VMware ESXi

10 8 III. Creating, Deploying, Managing and Administering Virtual Machines and vApps 10 IV. VMware vCenter Server 10 V. Configure and Manage Virtual Networks 8 VI. Configure and Manage vSphere Storage 10 8 VII. Virtual Machine Management Establishing and Maintaining Service Levels 10 8 VIII. Basic Troubleshooting 2 IX. Monitoring a vSphere Implementation 2 __ 60

113

Form 2A, Page 3 PROGRAM TITLE: Networking Services Technology COURSE TITLE: Virtual Infrastructure: Installation and Configuration (VMware 1) CIP NUMBER: AS 1511090103 LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 03.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS –- The student will be able to:

01.07 Identify several advantages and disadvantages of networked and non-networked environments. 01.08 Describe current network environments, such as peer-to-peer and client/server. 01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments. 01.10 Identify and discuss issues related to naming conventions for user-ids, email, passwords, and network devices. 01.11 List and define layers in the OSI and TCP/IP network protocol models. 01.12 Identify and describe current relevant IEEE network standards. 01.13 Illustrate typical network topologies. 01.14 Identify advantages and disadvantages of each topology. 01.17 Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes.

01.19 Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and gigabit transmission rates).

01.20 Discuss the design and function of a storage-area network (SAN). 01.27 Produce effective documentation. 02.0 DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS -– The student will be able to: 02.17 Identify and describe file transfer protocols and methodologies. 02.18 Describe data compression methodologies used for file transfer. 04.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE -- The student will be able to: 04.01 Describe the functions and major components (BIOS, task management, etc.) of a computer operating system. 04.02 Identify current operating systems and describe their important features. 04.03 Use an operating system for activities such as data and file management. 04.04 Identify current systems utilities and describe their functions. 04.05 Use system software to perform routine maintenance tasks such as backup, hard drive defragmentation, etc. 04.08 Create, use, and maintain system configuration files. LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) Form 2A, Page 4 NUMBER(S): TITLES(S):

04.09 Describe the primary features and functions of the major categories of applications software (word processing, database, spreadsheet, presentation, email, browsers, etc.). 04.12 Use software produced by multiple vendors. 04.13 Transmit and exchange data in a multiple vendor software environment. 04.14 Install and configure a microcomputer operating system, system, and application software. 04.15 Describe procedures for uninstalling operating system software.

114

04.16 Configure software for accessibility by disabled individuals.

04.17 Install and configure applications software upgrades. 04.18 Describe modifications necessary to an operating system (such as modifying parameters, how to handle conflicting

interrupts, etc.) when installing, configuring and upgrading typical software. 04.19 Install and configure client software for connecting to LANs, WANs, and the Internet (network client, WWW

browser, terminal emulation, file transfer, etc.). 04.20 Install and configure client software for client/server and network-based applications (e-mail, videoconferencing,

database, etc.). 04.21 Install applications on a server and configure clients for network access. 06.0 UNDERSTAND, INSTALL AND CONFIGURE NETWORK SOFTWARE –- The student will be able to: 06.01 Describe the major functions of network server software components. 06.02 Compare and contrast major functions and features of current network operating systems (including directory services). 06.03 Design a directory and security structure. 06.04 Install and configure a LAN server. 06.05 Configure protocol stacks. 06.06 Configure a server for multiple network protocols and frame types. 06.07 Configure a server to handle multiple languages for international applications. 06.09 Describe management issues and procedures for handling multiple servers on a network. 06.10 Install and connect multiple servers (including different platforms). 06.11 Install and configure client-auditing software. 06.12 Install and configure software to build client-side images. 06.13 Describe the major functions of network client software components. 06.14 Install and configure client software on multiple hardware platforms. 06.15 Test and document client software installation. 06.17 Install and configure client/server applications (such as e-mail, scheduling, etc) on a server. 06.20 Set up a server for remote access.

06.21 Document client server application installation and establish baselines. 06.22 Monitor client server application and database. 06.23 Document and enforce software licensing. 07.0 PERFORM INTERNETWORKING ACTIVITIES –- The student will be able to: 07.01 Describe WAN topologies and MAN topologies. 07.02 Differentiate between WAN topologies and LAN topologies. 07.03 Compare and contrast routing protocols (e.g., RIP, OSFP). LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) Form 2A, Page 5 NUMBER(S): TITLES(S): 07.04 Describe the general routing problem and common solutions (including routing verses bridging). 07.05 Identify and describe WAN protocols. 07.06 Explain how the first three layers of the OSI model relate to routing and switching.

07.07 Describe various routing protocols such as RIP, OSPF. 07.08 Differentiate among routing, switching and bridging.

07.09 Install routers to simulate a WAN/LAN network. 07.10 Explain each step necessary for connecting a network to the Internet.

07.11 Explain the differences between connecting to the Internet via a dial-up connection vs. a dedicated connection. 07.12 Identify two major network issues associated with each of Internet, intranet, and extranet. 07.13 Implement LAN/WAN connections, including virtual private networks (VPN), permanent virtual circuits

(PVC), frame relay, tunneling, remote and mobile user access, etc. 07.14 Define the basic software components of a WAN. 07.15 Configure routers to simulate a WAN/LAN network. 07.16 Explain the function and purpose of firewalls and firebreaks and their purpose. 07.17 Configure access lists to limit traffic and enhance security.

115

07.18 Explain three major security concerns relating to data communications. 08.0 PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES –- The student will be able to:

08.01 Create and manage user accounts based on standard criteria including department, application needs, and permissions. 08.02 Establish, document and disseminate user security guidelines. 08.03 Create and test account templates and policies. 08.04 Document account setup 08.05 Grant/deny access to peripherals. 08.06 Grant/deny access to logins. 08.07 Grant/deny access to file systems. 08.08 Perform network monitoring activities to ensure account integrity. 08.09 Establish procedures for termination of user accounts. 08.10 Manage software licensing based on user requirements. 08.11 Document security policies and violations. 08.15 Address security issues raised by the ability to access server remotely.

08.16 Discuss the functions of authentication servers, RADIUS, and VPN. 08.17 Establish files backup procedures. 08.18 Develop and publish backup schedule. 08.19 Implement back up procedures. 08.20 Design test procedures. 08.21 Test backup by performing restore of sample data. 08.22 Document backup. 08.23 Monitor backup.

08.24 Coordinate off-site storage of backup files. 08.25 Establish a baseline for optimal network performance. 08.26 Capture sample data and compare to baseline. LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) Form 2A, Page 6 NUMBER(S): TITLES(S):

08.27 Recommend changes to enhance network performance.

08.28 Configure time synchronization and troubleshoot inconsistencies. 08.29 Use network management tools effectively to integrate and manage network resources. 09.0 PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES –- The student will be able to: 09.01 Describe the use and features of diagnostic test equipment.*


09.03 Recognize and resolve basic hardware and software configuration problems. 09.04 Eliminate the obvious using techniques such as substitution. 09.06 Identify resources for troubleshooting including online documentation. 09.07 Follow standard operating procedures for troubleshooting hardware and software.

09.08 Implement restoration of critical resources. 09.09 Determine when to escalate issues based on predefined guidelines. 09.10 Document problems and solutions for future reference. 09.11 Assemble reference manual including frequently asked questions. 09.12 Define windows of opportunity for maintenance tasks.

116

PROGRAM TITLE: Network Systems Technology COURSE TITLE: Virtual Infrastructure: Installation and Configuration (VMware) CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:


PROGRAM TITLE: Advanced Network Virtualization COURSE TITLE: Virtual Infrastructure: Installation and Configuration (VMware) CIP NUMBER: 0511100117 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):




117




Section 1


CONTACT HOURS (NCC):

COURSE TITLE: Virtual Infrastructure: Installation and Configuration (VMware)

Section 2










Section 4




Section 5








6 Install and configure ESXI. Course Written and/or hands-on testing, successful completion of hands-on activities and assignments.

Install and configure VCenter server components.

Course Written and/or hands-on testing, successful completion of hands-on activities and assignments.

Configure and manage ESXI networking and storage using VCenter server.


Deploy, manage, and migrate virtual machines.


Section 7 Name of Person Completing This Form: Kevin Hampton and Ernie Friend John Vail Date: 8/14/2012 9/9/14

118



COURSE NUMBER: CTS 1334 COURSE TITLE: Server Configuration

PREREQUISITE(S): CTS 1131 and CTS 1133 both with a grade of “C” or higher COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other ____________: FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: 24 CATALOG COURSE DESCRIPTION: In this course, students learn how to install, configure, troubleshoot and administer a server operating system. Topics may include deployment, migration, server roles, configuration change, security, availability, maintenance, recovery, monitoring and troubleshooting. SUGGESTED TEXT(S): Any current Microsoft server configuration material. IMPLEMENTATION DATE: Fall Term, 1999 REVIEW OR MODIFICATION DATE: Fall Term, 2003 (20041) Fall Term, 2008 (20091) Fall Term, 2009 (20101) (was CNT 2021) Fall Term, 2015 (20161)

119

Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Introduction to the Server Operating System 4

II. Managing Hardware Devices Server Roles and Features 4

III. Creating and Managing User Accounts 4

IV. Creating and Managing Group and Computer Accounts 6 V. Managing File Access 6 VI. Managing Disks and Data Storage 4 VII. Advanced File System Management Configure Network Infrastructure Services 4 VIII. Implementing and Managing Printers 4 IX. Implementing and Using Group Policy 4 X. Server Administration 4 XI. Monitoring Server Performance 4 XII. Backups and Disaster Recovery 4 XIII. Administering Web Resources Organizational Units 4 XIV. Server Security Features Deploying Active Directory 4 __ 60

120

Form 2A, Page 3 PROGRAM TITLE: Networking Services Technology COURSE TITLE: Server Configuration CIP NUMBER: 1511090103 LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 04.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS –- The student will be able to: 01.01 Explain the use of binary numbers to represent instructions and data. 01.02 Describe the hardware implications of the use of binary representation of instructions and data. 01.03 Convert numbers among decimal, binary, and hexadecimal representation. 01.04 Perform binary arithmetic. 01.05 Identify various coding schemes (ASCII, etc.). 01.06 Discuss various data types (signed and unsigned integers, floating point, etc). 01.07 Identify several advantages and disadvantages of networked and non-networked environments. 01.08 Describe current network environments, such as peer-to-peer and client/server. 01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments. 01.10 Identify and discuss issues related to naming conventions for user-ids, email, passwords, and network devices. 01.11 List and define layers in the OSI and TCP/IP network protocol models. 01.12 Identify and describe current relevant IEEE network standards. 01.13 Illustrate typical network topologies. 01.14 Identify advantages and disadvantages of each topology. 01.15 Describe the major functions of LAN hardware protocols such as ethernet, token ring, FDDI, and arcnet. 01.16 Describe LAN software protocols such as IPX/SPX, TCP/IP, and NetBEUI. 01.17 Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes. 01.18 Identify major emerging technologies (such as ATM, VPN, and voice over IP). 01.19 Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and gigabit transmission rates). 01.20 Discuss the design and function of a storage-area network (SAN). 01.21 Design a LAN, including the specification of architecture, hardware, software, etc. 01.22 Identify the advantages of VLANs. 01.23 Characterize a VLAN implementation. 01.24 Describe the function of a spanning tree algorithm. 01.25 Identify a proper network design with a spanning tree component. 01.26 Use effectively two different and current network modeling tools. 01.27 Produce effective documentation.

Form 2A, Page 4 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): 02.0 DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS -– The student will be able to: 02.01 Differentiate between telecommunications and data communications. 02.02 Describe the main functions of each relevant current standard setting organization (IEEE, TIA, etc.).

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02.03 Compare and contrast digital communications lines and cable characteristics (e.g. ISDN, DSL, T-1 and T-3). 02.04 Describe ATM technology; discuss the functions and applications of this technology. 02.05 Describe the functioning of modems, their features and operating characteristics. 02.06 Define the features of an ASCII terminal. 02.07 Describe the function of a UART. 02.08 Discuss signal representation and modulation. 02.09 Describe current data code systems used in data communication. 02.10 Compare and contrast synchronous and asynchronous serial transmission. 02.11 Compare and contrast major data communications media in terms of data flow, data codes, and transmission codes. 02.12 Define common error detection and correction mechanisms. 02.13 Identify LAN access control methods (CSMA/CD, token passing, etc.). 02.14 Compare and contrast the major features of the LAN access methods. 02.15 Describe asynchronous protocols. 02.16 Describe synchronous serial link protocols. 02.17 Identify and describe file transfer protocols and methodologies. 02.18 Describe data compression methodologies used for file transfer. 02.19 Identify evolving issues, such as gigabit transmission requirements, voice over IP, and wireless technologies. 03.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER HARDWARE –- The student will be able to: 03.01 Identify and describe distinguishing features of the major hardware platforms. 03.02 Describe the functions of major hardware components of a computer system. 03.03 Recognize and correctly identify computing hardware components. 03.04 Describe emerging hardware technologies and discuss their potential impact. 03.05 Implement proper procedures for handling and safeguarding equipment. 03.06 Describe procedures for proper disposal of computer components. 03.07 Analyze the user’s needs. 03.08 Set up and configure systems and peripherals following institutional protocol. 03.09 Set up BIOS. 03.10 Install and configure storage and I/O device interfaces. 03.11 Install and configure multimedia devices and interfaces. 03.12 Install and configure network hardware components. 03.13 Design and implement test procedure. 03.14 Document systems. 03.15 Configure systems and establish baseline. 03.16 Design and implement work order procedures. 03.17 Design and implement systems backups Form 2A, Page 5 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): 04.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE -- The student will be able to: 04.01 Describe the functions and major components (BIOS, task management, etc.) of a computer operating system. 04.02 Identify current operating systems and describe their important features. 04.03 Use an operating system for activities such as data and file management. 04.04 Identify current systems utilities and describe their functions. 04.05 Use system software to perform routine maintenance tasks such as backup, hard drive defragmentation, etc. 04.06 Use operating systems of different brands and platforms. 04.07 Use both stand-alone operating systems and network operating systems. 04.08 Create, use, and maintain system configuration files.

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04.09 Describe the primary features and functions of the major categories of applications software (word processing, database, spreadsheet, presentation, email, browsers, etc.). 04.10 Use basic features of office productivity software. 04.11 Independently learn to perform (previously untaught) tasks using office productivity software. 04.12 Use software produced by multiple vendors. 04.13 Transmit and exchange data in a multiple vendor software environment. 04.14 Install and configure a microcomputer operating system, system, and application software. 04.15 Describe procedures for uninstalling operating system software. 04.16 Configure software for accessibility by disabled individuals. 04.17 Install and configure applications software upgrades. 04.18 Describe modifications necessary to an operating system (such as modifying parameters, how to handle conflicting interrupts, etc.) when installing, configuring and upgrading typical applications software. 04.19 Install and configure client software for connecting to LANs, WANs, and the Internet (network client, WWW browser, terminal emulation, file transfer, etc.). 04.20 Install and configure client software for client/server and network-based applications (e-mail, videoconferencing, database, etc.). 04.21 Install applications on a server and configure clients for network access. 06.0 UNDERSTAND, INSTALL AND CONFIGURE NETWORK SOFTWARE –- The student will be able to: 06.01 Describe the major functions of network server software components. 06.02 Compare and contrast major functions and features of current network operating systems (including directory services). 06.03 Design a directory and security structure. 06.04 Install and configure a LAN server. 06.05 Configure protocol stacks. 06.06 Configure a server for multiple network protocols and frame types. 06.07 Configure a server to handle multiple languages for international applications. 06.08 Set up and configure network routing, using appropriate documentation. 06.09 Describe management issues and procedures for handling multiple servers on a network. 06.10 Install and connect multiple servers (including different platforms). 06.11 Install and configure client-auditing software. Form 2A, Page 6 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): 06.12 Install and configure software to build client-side images. 06.13 Describe the major functions of network client software components. 06.14 Install and configure client software on multiple hardware platforms. 06.15 Test and document client software installation. 06.16 Install and configure drivers for NICs and network peripherals (including printers). 06.17 Install and configure client/server applications (such as e-mail, scheduling, etc) on a server. 06.18 Install and configure network-based services such as videoconferencing, integrated voicemail/email/fax, large document storage and retrieval, etc. 06.19 Set up a proxy server and a gateway. 06.20 Set up a server for remote access. 06.21 Document client server application installation and establish baselines. 06.22 Monitor client server application and database. 06.23 Document and enforce software licensing. 07.0 PERFORM INTERNETWORKING ACTIVITIES –- The student will be able to: 07.01 Describe WAN topologies and MAN topologies. 07.02 Differentiate between WAN topologies and LAN topologies. 07.03 Compare and contrast routing protocols (e.g., RIP, OSFP). 07.04 Describe the general routing problem and common solutions (including routing verses bridging).

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07.05 Identify and describe WAN protocols. 07.06 Explain how the first three layers of the OSI model relate to routing and switching. 07.07 Describe various routing protocols such as RIP, OSPF. 07.08 Differentiate among routing, switching and bridging. 07.09 Install routers to simulate a WAN/LAN network. 07.10 Explain each step necessary for connecting a network to the Internet. 07.11 Explain the differences between connecting to the Internet via a dial-up connection vs. a dedicated connection. 07.12 Identify two major network issues associated with each of Internet, intranet, and extranet. 07.13 Implement LAN/WAN connections, including virtual private networks (VPN), permanent virtual circuits (PVC), frame relay, tunneling, remote and mobile user access, etc. 07.14 Define the basic software components of a WAN. 07.15 Configure routers to simulate a WAN/LAN network. 07.16 Explain the function and purpose of firewalls and firebreaks and their purpose. 07.17 Configure access lists to limit traffic and enhance security. 07.18 Explain three major security concerns relating to data communications. 08.0 PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES –- The student will be able to: 08.01 Create and manage user accounts based on standard criteria including department, application needs, and permissions. 08.02 Establish, document and disseminate user security guidelines. 08.03 Create and test account templates and policies. 08.04 Document account setup Form 2A, Page 7 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): 08.05 Grant/deny access to peripherals. 08.06 Grant/deny access to logins. 08.07 Grant/deny access to file systems. 08.08 Perform network monitoring activities to ensure account integrity. 08.09 Establish procedures for termination of user accounts. 08.10 Manage software licensing based on user requirements. 08.11 Document security policies and violations. 08.12 Install and update anti-virus software. 08.13 Describe current encryption standards - public vs. private key, NSA DES, PGP. 08.14 Describe the functions and characteristics of firewalls. 08.15 Address security issues raised by the ability to access server remotely. 08.16 Discuss the functions of authentication servers, RADIUS, and VPN. 08.17 Establish files backup procedures. 08.18 Develop and publish backup schedule. 08.19 Implement back up procedures. 08.20 Design test procedures. 08.21 Test backup by performing restore of sample data. 08.22 Document backup. 08.23 Monitor backup. 08.24 Coordinate off-site storage of backup files. 08.25 Establish a baseline for optimal network performance. 08.26 Capture sample data and compare to baseline. 08.27 Recommend changes to enhance network performance. 08.28 Configure time synchronization and troubleshoot inconsistencies. 08.29 Use network management tools effectively to integrate and manage network resources. 08.30 Explain RMON and SNMP and their use in monitoring a network. 08.31 Demonstrate the use of a network management package. 08.32 Configure network devices to send SNMP traps or alerts to network management systems. 08.33 Discuss quality-of-service considerations and switching prioritization.

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08.34 Describe routing metrics such as hop counts, cost, etc. 08.35 Describe typical WAN links and discuss bandwidth considerations. 08.36 Provide examples of WAN backup techniques such as dial-backup that illustrate when they are appropriate. 09.0 PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES –- The student will be able to: 09.01 Describe the use and features of diagnostic test equipment.* 09.02 Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network problems.* 09.03 Recognize and resolve basic hardware and software configuration problems. 09.04 Eliminate the obvious using techniques such as substitution. 09.05 Trace for connectivity issues through each system component. 09.06 Identify resources for troubleshooting including online documentation. 09.07 Follow standard operating procedures for troubleshooting hardware and software. 09.08 Implement restoration of critical resources. Form 2A, Page 8 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): 09.09 Determine when to escalate issues based on predefined guidelines. 09.10 Document problems and solutions for future reference. 09.11 Assemble reference manual including frequently asked questions. 09.12 Define windows of opportunity for maintenance tasks. 09.13 Determine type of maintenance programs needed to ensure maximum system performance. 09.14 Determine service intervals and publish maintenance schedule. 09.15 Document maintenance performed. 09.16 Establish a plan of obsolescence.

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Form 2A, Page 9 PROGRAM TITLE: Network Systems Technology COURSE TITLE: Server Configuration CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:


PROGRAM TITLE: IT Security COURSE TITLE: Server Configuration CIP NUMBER: 1511100306 LIST PERFORMANCE STANDARDS ADDRESSED:

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/1511100306.rtf PROGRAM TITLE: Advanced Network Virtualization COURSE TITLE: Server Configuration CIP NUMBER: 0511100117 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):


PROGRAM TITLE: Digital Forensics COURSE TITLE: Server Configuration CIP NUMBER: 0511100119 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/0511100119.rtf PROGRAM TITLE: Network Enterprise Administration COURSE TITLE: Server Configuration CIP NUMBER: 0511100113 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):


PROGRAM TITLE: Network Support Technician COURSE TITLE: Server Configuration CIP NUMBER: 0511100121 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):








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REPLACEMENT CLOA




Section 1


COURSE TITLE: Server Configuration

Section 2










Section 4




Section 5





















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Form 2A, Page 1


COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CTS 1154 COURSE TITLE: Technical Support PREREQUISITE(S): None COREQUISITE(S): None CREDIT HOURS: 3 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture Discussion: 3 Laboratory: 1 Other ____________: FACULTY WORKLOAD POINTS: 3.7 STANDARDIZED CLASS SIZE ALLOCATION: 27 COURSE DESCRIPTION: This course teaches applications for technical support staff including word processing, technical drawing, presentation skills and project organization as they apply to individual technical career development. Included are self-assessments, cover letters, resumes, interview preparation and live interview practice. The focus is on development of soft skills for technical support. SUGGESTED TEXT(S): Excerpts from various books IMPLEMENTATION DATE: Spring Term, 2008 (20082) REVIEW OR MODIFICATION DATE: Fall Term, 2008 (20091) Fall Term, 2009 (20101) (was CET 1175) Spring Term, 2011 (20112) Proposal 2010-03 Fall Term, 2015 (20161)

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Form 2A, Page 2 CONTACT HOURS COURSE TOPICS __PER TOPIC__ I. Word Processing 6

II. Presentation 12

III. PowerPoint 10

IV. Technical Drawing Visio 3

V. Project/Career Assessment 4

VI. Budget Spreadsheets 2

VII Peer evaluations 12

VIII Networking skills 6

IX Written testing 5

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Form 2A, Page 3 PROGRAM TITLE: Networking Support Services COURSE TITLE: Technical Support CIP NUMBER: 1511090103 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S): 10.0 PERFORM DOCUMENTATION AND TECHNICAL REFERENCE ACTIVITIES – The student will be able to:

10.01 Describe appropriate documentation procedures and practices. 10.02 Effectively use locally maintained systems, software, and network documentation. 10.03 Produce and maintain system documentation, such as inventory, costs, installed software, and procedures. 10.04 Maintain network documentation, including server and workstation hardware and software specifications. 10.05 Document the router configuration. 10.06 Effectively use several standard visual modeling tools. 10.07 Maintain visual network documentation, such as cabling diagrams. 10.08 Describe effective strategies for online research. 10.09 Locate technical information online. 10.10 Evaluate information located through online research. 10.11 Correctly cite Internet-based resources.


12.01 Attending classes, seminars, and workshops. 12.02 Reviewing literature and reading current literature. 12.03 Evaluating skills and taking necessary steps to upgrade.

13.0 DEMONSTRATE EMPLOYABILITY SKILLS – The student will be to:

13.01 Identify appropriate attire and grooming for a business office. 13.02 Identify sources of employment opportunities. 13.03 Discuss employer expectations regarding attendance, punctuality, initiative, teamwork, etc. 13.04 Discuss employee rights regarding privacy, discrimination, due process, safety, etc. 13.05 Explain the importance of having a written job description. 13.06 List representative jobs and career paths for people trained in the computer networking support area. 13.07 List several functions of each representative computer service oriented job and career path. 13.08 Complete employment forms. 13.09 Classify behaviors considered to be appropriate or inappropriate in a job interview situation. 13.10 Compose and type a follow-up letter. 13.11 Compose and type a letter of application and a resume. 13.12 Compose and type a letter of resignation. 13.13 Demonstrate job interview skills. 13.14 Identify methods for securing an employment reference.

Form 2A, Page 4

LIST PERFORMANCE STANDARDS ADDRESSED: (Continued) NUMBER(S): TITLES(S):


14.01 Follow oral and written instructions. 14.02 Prepare, outline, and deliver a short oral presentation. 14.03 Participate in group discussion as a member and as a leader. 14.04 Obtain appropriate information from graphics, maps, or signs. 14.05 Prepare visual material to support an oral presentation.

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14.06 Demonstrate self-motivation and responsibility to complete an assigned task. 14.07 List the steps in problem solving. 14.08 Choose appropriate action in situations requiring effective time management. 14.09 Identify and discuss issues contained within professional codes of conduct. 14.12 Identify and discuss privacy issues. 14.14 Identify legal liability issues. 14.18 Identify potential sources of employee/employer or employee/employee conflict and discuss possible approaches

to resolve such disagreements. 14.19 Use appropriate communication skills, courtesy, manners, and dress in the workplace. 14.20 Apply principles and techniques for being a productive, contributing member of a team. 14.21 Identify and use acceptable strategies for resolving conflict in the workplace 14.22 Apply principles and techniques for working productively with people of diverse cultures and backgrounds. 14.23 Identify techniques for stress management and prevention of job burn-out. 14.24 Use appropriate communication skills, telephone etiquette, courtesy, and manners when dealing with customers. 14.25 Communicate effectively with individuals lacking a technical background. 14.26 Give clear detailed technical oral instructions.

18.0 PERFORM GENERAL ORGANIZATIONAL COMPUTING WORKPLACE COMPETENCIES- The student will be able to:

18.01 Follow oral and written instructions. 18.02 Prepare, outline, and deliver a short oral presentation. 18.03 Prepare visual material to support an oral presentation. 18.04 Participate in group discussions as a member and as a leader. 18.05 Interpret appropriate information from graphics, maps, or signs. 18.06 Demonstrate self-motivation and responsibility to complete an assigned task. 18.08 Identify and discuss issues contained within professional codes of conduct. 18.09 Identify and discuss intellectual property rights and licensing issues. 18.10 Identify potential sources of employee/employer or employee/employee conflict and discuss possible approaches

to resolve such disagreements. 18.12 Apply principles and techniques for being a productive, contributing member of a team. 18.13 Identify and use acceptable strategies for resolving conflict in the workplace. 18.14 Apply principles and techniques for working productively with people of diverse cultures and backgrounds.

Form 2A, Page 5 LIST PERFORMANCE STANDARDS ADDRESSED: (Continued) NUMBER(S): TITLES(S):

18.15 Identify techniques for stress management and prevention of job burnout. 18.16 Use appropriate communication skills, telephone etiquette, courtesy, and manners when dealing with individuals

lacking a technical background.

19.0 PERFORM PROJECT PLANNING AND MANAGEMENT ACTIVITIES-The student will be able to:

19.01 Apply effective time management skills.

20.0 PERFORM DOCUMENTATION AND TECHNICAL REFERENCE ACTIVITIES-The student will be able to:

20.02 Locate information in printed and online technical references

21.0 DEMONSTRATE EMPLOYABILITY SKILLS-The student will be able to:

21.01 Identify sources of employment opportunities. 21.02 Discuss employer expectations regarding attendance, punctuality, initiative, teamwork, etc. 21.03 Discuss employee rights regarding privacy, discrimination, due process, safety, etc. 21.04 Explain the importance of a written job description. 21.05 Identify methods for securing employment references. 21.06 Compose a letter of application and a resume. 21.07 Complete an employment application. 21.08 Classify behaviors considered appropriate or inappropriate in a job interview situation.

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21.09 Demonstrate job interview skills. 21.10 Compose a follow-up letter.

22.0 DEMONSTRATE PROFESSIONAL DEVELOPMENT SKILLS-The student will be able to:

22.01 Discover corporate strategies and policies. 22.02 Develop and maintain professional contacts. 22.03 Develop mentor relationships. 22.04 Anticipate future industry trends. 22.05 Describe options for continuing education. 22.06 Read industry journals and magazines. 22.07 Attend seminars, workshops, and tradeshows.

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Form 2A, Page 6 PROGRAM TITLE: Biomedical Engineering Technology COURSE TITLE: Computer Peripherals and Interfacing CIP NUMBER: 1615040101 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S): 12.0 DEMONSTRATE PROFESSIONAL DEVELOPMENT SKILLS – The student will be able to understand the importance of:



13.01 Identify appropriate attire and grooming for a business office. 13.02 Identify sources of employment opportunities. 13.03 Discuss employer expectations regarding attendance, punctuality, initiative, teamwork, etc. 13.04 Discuss employee rights regarding privacy, discrimination, due process, safety, etc. 13.05 Explain the importance of having a written job description. 13.06 List representative jobs and career paths for people trained in the computer networking support area. 13.07 List several functions of each representative computer service oriented job and career path. 13.08 Complete employment forms. 13.09 Classify behaviors considered to be appropriate or inappropriate in a job interview situation. 13.10 Compose and type a follow-up letter. 13.11 Compose and type a letter of application and a resume. 13.12 Compose and type a letter of resignation. 13.13 Demonstrate job interview skills. 13.14 Identify methods for securing an employment reference.


14.01 Follow oral and written instructions. 14.02 Prepare, outline, and deliver a short oral presentation. 14.03 Participate in group discussion as a member and as a leader. 14.04 Obtain appropriate information form graphics, maps, or signs. 14.05 Prepare visual material to support an oral presentation. 14.06 Demonstrate self-motivation and responsibility to complete an assigned task. 14.07 List the steps in problem solving. 14.08 Choose appropriate action in situations requiring effective time management. 14.09 Identify and discuss issues contained within professional codes of conduct. 14.10 Identify and discuss software-licensing issues. 14.11 Identify and discuss property rights and licensing issues.

Form 2A, Page 7

LIST PERFORMANCE STANDARDS ADDRESSED: (Continued) NUMBER(S): TITLES(S):

14.12 Identify and discuss privacy issues. 14.18 Identify potential sources of employee/employer or employee/employee conflict and discuss possible approaches

to resolve such disagreements. 14.19 Use appropriate communication skills, courtesy, manners, and dress in the workplace. 14.20 Apply principles and techniques for being a productive, contributing member of a team.

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14.21 Identify and use acceptable strategies for resolving conflict in the workplace 14.22 Apply principles and techniques for working productively with people of diverse cultures and backgrounds. 14.24 Use appropriate communication skills, telephone etiquette, courtesy, and manners when dealing with customers. 14.25 Communicate effectively with individuals lacking a technical background.

PROGRAM TITLE: Network Systems Technology COURSE TITLE: Technical Support CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:

PROGRAM TITLE: Computer Information Technology COURSE TITLE: Technical Support CIP NUMBER: 1511010305 LIST PERFORMANCE STANDARDS ADDRESSED:

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/1511010305.rtf PROGRAM TITLE: Biomedical Engineering Technology COURSE TITLE: Technical Support CIP NUMBER: 1615040101 LIST PERFORMANCE STANDARDS ADDRESSED: http://www.fldoe.org/workforce/dwdframe/1314/mfg/rtf/1615040101.rtf PROGRAM TITLE: IP Communications COURSE TITLE: Technical Support CIP NUMBER: 0511100120 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):





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REPLACEMENT CLOA




Section 1


COURSE TITLE: Technical Support

Section 2










Section 4




Section 5







2

Students will brainstorm and perform basic research by researching material presented in selected chapters of the textbook and producing a presentation of their findings. The class environment will consist of four to five groups.

Course

Each group will analyze and critique the other group’s presentation. An open classroom discussion will follow the presentations with each group discussing the reasoning behind their conclusions.

3

Each student must create a quality PowerPoint presentation to support their group’s position on a subject.

Course The PowerPoint presentation will be evaluated on content, context clarity, and transition.

4

Each student demonstrates interpersonal relationships within the work environment ranging from proper self-conduct to dealing with difficult people.

Course Each group creates and gives a presentation on their views of the subject. The presentations will be critiqued by the other groups using a questionnaire with a standard five point rating system.

5

Each student demonstrates the basic usage of Windows Word including the correct configuration of spell-check, grammar-

Course The student will be required to use Windows Word on both the midterm and final exams and in group and presentation work.

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check, and the deficiency of these tools. Word must be used throughout the course to produce the student’s presentations.

6

The student will demonstrate proper written business communication techniques including business correspondence and e-mail usage. Students also demonstrate techniques of verbal communication in business and the proper/improper use of slang, and jargon.

Course Each student participates in a group. Each group creates and gives a presentation on their views of business communications. The presentations will be critiqued by the other groups using a questionnaire with a standard five point rating system.

8

Students use industry standard techniques for employment research including targeting a specific geographic location to determine salary requirements based on cost-of-living. Each student creates an appropriate cover letter and resume.

Course The groups will select and industry and research an open job posting. They will produce a cover letter and resume for the posting. Each group will produce an Each student will produce a PowerPoint presentation supporting his/her choice of cover letter and resume styles. Using critique forms, the class will evaluate the presentation.

9

Each student demonstrates the art of a successful job interview including interviewing techniques such as correct posture, eye contact, and practice answering tough interview questions.

Course Each group will select and train a candidate to be interviewed. The candidate will be interviewed and critiqued by the other groups. The interview will be videotaped.

Each student demonstrates the use of Visio to assist in project development and business proposals.

Course Each student generates a quality Visio diagram of a business network.

Section 7 Name of Person Completing This Form: _Arron Hoffer________________ Date: 9/25/14

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Form 2A, Page 1


COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CTS 1136 COURSE TITLE: Computer Hardware and Software A+ Certification Review Change Title PREREQUISITE(S): None COREQUISITE(S): None CREDIT HOURS: 2 CONTACT HOURS/WEEK: 2 CONTACT HOUR BREAKDOWN: Lecture Discussion: 2 Laboratory: Other ____________: FACULTY WORKLOAD POINTS: 2 STANDARDIZED CLASS SIZE ALLOCATION: 24 COURSE DESCRIPTION: This course reviews information contained on the A+ Certification exams. SUGGESTED TEXT(S): Mike Myers A+ Certification Passport (Latest edition)

McGraw-Hill CompTIA A+ Publisher: Que IMPLEMENTATION DATE: Spring Term, 20082 REVIEW OR MODIFICATION DATE: Spring Term, 2008 (20082)

Fall Term, 2015 (20161)

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Form 2A, Page 2 CONTACT HOURS COURSE TOPICS PER TOPIC I. A+ Essentials Exam Topics PC Hardware 15 6 II. 220-602, 220-603, and 220-604 Exam Topics Basic Networking 15 5 III. Laptops 2 IV. Printers 1 V. Operational Procedures 1 VI. Windows operating systems 5 VII. PC security 3 VIII. Mobile Devices 2 IX. Troubleshooting 5

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Form 2A, Page 3 PROGRAM TITLE: Networking Services Technology COURSE TITLE: Computer Hardware and Software Certification Review CIP NUMBER: 1511090103 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS – The student will be able to:

01.05 Identify various coding schemes (ASCII, etc.). 01.07 Identify several advantages and disadvantages of networked and non-networked environments. 01.08 Describe current network environments, such as peer-to-peer and client/server. 01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments. 01.10 Identify and discuss issues related to naming conventions for user ids, email, passwords, and network devices. 01.11 List and define layers in the OSI and TCP/IP network protocol models. 01.12 Identify and describe current relevant IEEE network standards. 01.13 Illustrate typical network topologies. 01.14 Identify advantages and disadvantages of each topology. 01.15 Describe the major functions of LAN hardware protocols such as Ethernet, token ring, FDDI, and arcnet. 01.16 Describe LAN software protocols such as IPX/SPX, TCP/IP, and NetBEUI. 01.17 Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes.


02.02 Describe the main functions of each relevant current standard setting organization (IEEE, TIA, etc.). 02.03 Compare and contrast digital communications lines and cable characteristics (e.g. ISDN, DSL, T-1 and T-3). 02.05 Describe the functioning of modems, their features and operating characteristics. 02.07 Describe the function of a UART. 02.08 Discuss signal representation and modulation. 02.09 Describe current data code systems used in data communication. 02.10 Compare and contrast synchronous and asynchronous serial transmission. 02.11 Compare and contrast major data communications media in terms of data flow, data codes, and transmission codes. 02.12 Define common error detection and correction mechanisms. 02.13 Identify LAN access control methods (CSMA/CD, token passing, etc.). 02.14 Compare and contrast the major features of the LAN access methods.

Form 2A, Page 4 LIST PERFORMANCE STANDARDS ADDRESSED:

NUMBER(S): TITLES(S): 03.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER HARDWARE – The student will be able to:

03.01 Identify and describe distinguishing features of the major hardware platforms. 03.02 Describe the functions of major hardware components of a computer system. 03.03 Recognize and correctly identify computing hardware components. 03.04 Describe emerging hardware technologies and discuss their potential impact. 03.05 Implement proper procedures for handling and safeguarding equipment. 03.06 Describe procedures for proper disposal of computer components. 03.07 Analyze the user’s needs

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03.08 Set up and configure systems and peripherals following institutional protocol. 03.09 Set up BIOS. 03.10 Install and configure storage and I/O device interfaces. 03.11 Install and configure multimedia devices and interfaces. 03.15 Configure systems and establish baseline.

04.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE – The student will be able to:

04.01 Describe the functions and major components (BIOS, task management, etc.) of a computer operating system. 04.02 Identify current operating systems and describe their important features. 04.03 Use an operating system for activities such as data and file management. 04.04 Identify current systems utilities and describe their functions. 04.05 Use system software to perform routine maintenance tasks such as backup, hard drive defragmentation, etc. 04.06 Use operating systems of different brands and platforms. 04.08 Create, use, and maintain system configuration files. 04.09 Describe the primary features and functions of the major categories of applications software (word processing,

database, spreadsheet, presentation, email, browsers, etc.). 04.14 Install and configure a microcomputer operating system, system, and application software. 04.15 Describe procedures for uninstalling operating system software. 04.18 Describe modifications necessary to an operating system (such as modifying parameters, how to handle conflicting

interrupts, etc.) when installing, configuring and upgrading typical applications software. 09.0 PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES – The student will be able to:


problems.* 09.03 Recognize and resolve basic hardware and software configuration problems. 09.04 Eliminate the obvious using techniques such as substitution. 09.05 Trace for connectivity issues through each system component. 09.06 Identify resources for troubleshooting including online documentation.

Form 2A, Page 5 LIST PERFORMANCE STANDARDS ADDRESSED:

NUMBER(S): TITLES(S): 09.07 Follow standard operating procedures for troubleshooting hardware and software. 09.10 Document problems and solutions for future reference. 09.13 Determine type of maintenance programs needed to ensure maximum system performance.

10.0 PERFORM DOCUMENTATION AND TECHNICAL REFERENCE ACTIVITIES – The student will be able to:

10.01 Describe appropriate documentation procedures and practices. 14.0 PERFORM GENERAL ORGANIZATIONAL COMPUTING WORKPLACE COMPETENCIES – The student will be able to:

14.04 Obtain appropriate information from graphics, maps, or signs. 14.07 List the steps in problem solving. 14.09 Identify and discuss issues contained within professional codes of conduct. 14.10 Identify and discuss software-licensing issues. 14.11 Identify and discuss property rights and licensing issues. 14.12 Identify and discuss privacy issues. 14.13 Identify and discuss encryption issues. 14.14 Identify legal liability issues. 14.17 Describe appropriate measures for planning and implementing corporate wide upgrade of hardware and software.

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14.18 Identify potential sources of employee/employer or employee/employee conflict and discuss possible approaches to resolve such disagreements.

14.19 Use appropriate communication skills, courtesy, manners, and dress in the workplace. 14.20 Apply principles and techniques for being a productive, contributing member of a team. 14.21 Identify and use acceptable strategies for resolving conflict in the workplace 14.22 Apply principles and techniques for working productively with people of diverse cultures and backgrounds. 14.24 Use appropriate communication skills, telephone etiquette, courtesy, and manners when dealing with customers. 14.25 Communicate effectively with individuals lacking a technical background. 14.26 Give clear detailed technical oral instructions.

Form 2A, Page 6

PROGRAM TITLE: Network Systems Technology COURSE TITLE: Computer Hardware and Software A+ Certification Review CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:



142

REPLACEMENT CLOA Florida State College

At Jacksonville



Section 1


COURSE TITLE: A+ Certification Review

Section 2










Section 4




Section 5







2 Identify strengths and weaknesses in computer hardware and software areas.


3 Develop questions related to the computer hardware and software areas.


4

Provide feedback to other student’s questions related to computer hardware and software areas.




Section 7 Name of Person Completing This Form: ____Cheryl A. Schmidt_____________ Date: ___10-21-14___

143

Form 2A, Page 1


COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CTS 1133 COURSE TITLE: Software Configuration PREREQUISITE(S): None COREQUISITE(S): None CREDIT HOURS: 3 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other ____________: FACULTY WORKLOAD POINTS: 3.7 STANDARDIZED CLASS SIZE ALLOCATION: 27 CATALOG COURSE DESCRIPTION: This course covers operating system usage, installation, troubleshooting, and commands/actions used by technicians. Hands-on laboratories are provided SUGGESTED TEXT(S): The Complete A+ Guide to PC Repair by Schmidt (Latest Edition IMPLEMENTATION DATE: Fall Term, 2003 (20041) REVIEW OR MODIFICATION DATE: Fall Term, 2008 (20091) Proposal 2008-21 Fall Term, 2009 (20101) (was CDA 1403) Spring Term, 2011 (20112) Proposal 2010-01 Fall Term, 2015 (20161)

144

Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC__ I. Basic Windows Usage, Windows Tools, and Tools Executed from a Command Prompt 9 II. Basic Commands From a Command Prompt Including Basic Batch Files 4 III. Configuration of Current Windows Operating System(s) 12

IV. Introduction to Networking, OSI and TCP/IP concepts, IP Addressing Concepts (including subnetting a Class C address) 4

V. Introduction to Wired Networking 8 VI. Introduction to Wireless Networking 6 VII. Computer and Network Security 9 VIII. Hands-on Testing 6 IX. Written Testing 2 Total 60

145

Form 2A, Page 3 PROGRAM TITLE: Networking Services Technology COURSE TITLE: Software Configuration CIP NUMBER: 1511090103 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS – The student will be able to:

01.01 Explain the use of binary numbers to represent instructions and data. 01.03 Convert numbers among decimal, binary, and hexadecimal representation. 01.04 Perform binary arithmetic. 01.07 Identify several advantages and disadvantages of networked and non-networked environments. 01.08 Describe current network environments, such as peer-to-peer and client/server. 01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments. 01.10 Identify and discuss issues related to naming conventions for user ids, email, passwords, and network devices. 01.11 List and define layers in the OSI and TCP/IP network protocol models. 01.12 Identify and describe current relevant IEEE network standards. 01.13 Illustrate typical network topologies. 01.14 Identify advantages and disadvantages of each topology. 01.15 Describe the major functions of LAN hardware protocols such as Ethernet, token ring, FDDI, and arcnet. 01.16 Describe LAN software protocols such as IPX/SPX, TCP/IP, and NetBEUI. 01.17 Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes. 01.18 Identify major emerging technologies (such as ATM, VPN, and voice over IP). 01.19 Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and

gigabit transmission rates). 01.21 Design a LAN, including the specification of architecture, hardware, software, etc.


02.05 Describe the functioning of modems, their features and operating characteristics. 02.11 Compare and contrast major data communications media in terms of data flow, data codes, and transmission

codes. 02.13 Identify LAN access control methods (CSMA/CD, token passing, etc.). 02.14 Compare and contrast the major features of the LAN access methods. 02.19 Identify evolving issues, such as gigabit transmission requirements, voice over IP, and wireless technologies.

03.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER HARDWARE – The student will be able to:

03.03 Recognize and correctly identify computing hardware components. 03.08 Set up and configure systems and peripherals following institutional protocol. 03.10 Install and configure storage and I/O device interfaces.

Form 2A, Page 4 LIST PERFORMANCE STANDARDS ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S):

03.11 Install and configure multimedia devices and interfaces. 03.12 Install and configure network hardware components.


04.01 Describe the functions and major components (BIOS, task management, etc.) of a computer operating system. 04.02 Identify current operating systems and describe their important features. 04.03 Use an operating system for activities such as data and file management. 04.04 Identify current systems utilities and describe their functions.

146

04.06 Use operating systems of different brands and platforms. 04.07 Use both stand-alone operating systems and network operating systems. 04.08 Create, use, and maintain system configuration files. 04.09 Describe the primary features and functions of the major categories of applications software (word processing,

database, spreadsheet, presentation, email, browsers, etc.). 04.14 Install and configure a microcomputer operating system, system, and application software. 04.15 Describe procedures for uninstalling operating system software. 04.17 Install and configure applications software upgrades. 04.18 Describe modifications necessary to an operating system (such as modifying parameters, how to handle conflicting

interrupts, etc.) when installing, configuring and upgrading typical applications software. 04.19 Install and configure client software for connecting to LANs, WANs, and the Internet (network client, WWW

browser, terminal emulation, file transfer, etc.). 04.21 Install applications on a server and configure clients for network access.

0.50 UNDERSTAND, INSTALL AND CONFIGURE NETWORK HARDWARE - The student will be able to:

05.01 Describe the major functions of network server hardware components. 05.02 Describe the server hardware requirements. 05.04 Identify a variety of specialized servers (e.g. proxy, e-mail, DHCP, Web, etc.) and describe the hardware

requirements. 05.05 Describe the major functions of network client hardware components. 05.06 Describe client hardware requirements. 05.07 Differentiate between hardware used to implement different topologies such as token ring and Ethernet. 05.08 Recognize and describe current cable technologies such as twisted-pair, coaxial, and fiber optic, and identifying

issues associated with plenum versus non-plenum cable plants. 05.09 Describe current wireless technologies such as satellite, microwave, spread spectrum RF, and infrared. 05.10 Identify advantages and disadvantages of wireless and cable technologies. 05.11 Cite appropriate uses of wireless and cable technologies. 05.12 Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers,

switches, and gateways. 05.13 Describe the hardware needed to connect a LAN to the Internet. 05.14 Describe the function of network storage devices and other peripherals (RAID, CD towers, printers, fax machines,

scanners, printer/fax/copiers, imaging devices, and document center equipment, etc.).

Form 2A, Page 5 LIST PERFORMANCE STANDARDS ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S):

05.15 Describe the requirements for connecting peripherals directly to a network. 05.17 Set up and configure client hardware (including installation of NICs and NIC drivers). 05.24 Set up a network using cable technology. 05.26 Use current connectivity devices such as hubs, repeaters, bridges, routers, switches, and gateways.


07.01 Describe WAN topologies and MAN topologies. 07.02 Differentiate between WAN topologies and LAN topologies. 07.03 Compare and contrast routing protocols (e.g., RIP, OSFP). 07.04 Describe the general routing problem and common solutions (including routing verses bridging). 07.05 Identify and describe WAN protocols. 07.06 Explain how the first three layers of the OSI model relate to routing and switching. 07.07 Describe various routing protocols such as RIP, OSPF. 07.08 Differentiate among routing, switching and bridging. 07.09 Install routers to simulate a WAN/LAN network. 07.10 Explain each step necessary for connecting a network to the Internet. 07.11 Explain the differences between connecting to the Internet via a dial-up connection vs. a dedicated connection. 07.12 Identify two major network issues associated with each of Internet, intranet, and extranet. 07.16 Explain the function and purpose of firewalls and firebreaks and their purpose. 07.18 Explain three major security concerns relating to data communications.

147


08.27 Recommend changes to enhance network performance. 08.34 Describe routing metrics such as hop counts, cost, etc. 08.35 Describe typical WAN links and discuss bandwidth considerations. 08.36 Provide examples of WAN backup techniques such as dial-backup that illustrate when they are

appropriate. 09.0 PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES – The student will be able to:


09.03 Recognize and resolve basic hardware and software configuration problems. 09.05 Trace for connectivity issues through each system component. 09.06 Identify resources for troubleshooting including online documentation. 09.07 Follow standard operating procedures for troubleshooting hardware and software.


13.02 Identify sources of employment opportunities. 13.03 Discuss employer expectations regarding attendance, punctuality, initiative, teamwork, etc. 13.04 Discuss employee rights regarding privacy, discrimination, due process, safety, etc. 13.06 List representative jobs and career paths for people trained in the computer networking support area.

LIST PERFORMANCE STANDARDS ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S):

13.07 List several functions of each representative computer service oriented job and career path. 13.09 Classify behaviors considered to be appropriate or inappropriate in a job interview situation.

14.0 PERFORM GENERAL ORGANIZATIONAL COMPUOTING WORKPLACE COMPETENCIES – The student will be able to:

14.01 Follow oral and written instructions. 14.03 Participate in group discussion as a member and as a leader. 14.06 Demonstrate self-motivation and responsibility to complete an assigned task. 14.07 List the steps in problem solving. 14.09 Identify and discuss issues contained within professional codes of conduct. 14.10 Identify and discuss software-licensing issues. 14.11 Identify and discuss property rights and licensing issues. 14.12 Identify and discuss privacy issues. 14.19 Use appropriate communication skills, courtesy, manners, and dress in the workplace. 14.25 Communicate effectively with individuals lacking a technical background.

PROGRAM TITLE: Biomedical Engineering Technology COURSE TITLE: Software Configuration CIP NUMBER: 1615040101 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):

01.0 APPLY VERBAL SKILLS – The student will be able to:

01.01 Apply written composition principles. 01.02 Demonstrate verbal presentation approaches. 01.03 Demonstrate proficiency in verbal and written communication.

148

Form 2A, Page 8 PROGRAM TITLE: Network Systems Technology COURSE TITLE: Software Configuration CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:


PROGRAM TITLE: IT Security COURSE TITLE: Software Configuration CIP NUMBER: 1511100306 LIST PERFORMANCE STANDARDS ADDRESSED:


PROGRAM TITLE: Computer Information Technology COURSE TITLE: Software Configuration CIP NUMBER: 1511010305 LIST PERFORMANCE STANDARDS ADDRESSED:

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/1511010305.rtf PROGRAM TITLE: Biomedical Engineering Technology COURSE TITLE: Software Configuration CIP NUMBER: 1615040101 LIST PERFORMANCE STANDARDS ADDRESSED: http://www.fldoe.org/workforce/dwdframe/1314/mfg/rtf/1615040101.rtf





149

Form 2A, Page 9 PROGRAM TITLE: Network Infrastructure COURSE TITLE: Software Configuration CIP NUMBER: 0511100114 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/0511100114.rtf PROGRAM TITLE: Advanced Network Virtualization COURSE TITLE: Software Configuration CIP NUMBER: 0511100117 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):


PROGRAM TITLE: Digital Forensics COURSE TITLE: Software Configuration CIP NUMBER: 0511100119 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):





150

Form 2A, Page 10 PROGRAM TITLE: Network Enterprise Administration COURSE TITLE: Software Configuration CIP NUMBER: 0511100113 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):


PROGRAM TITLE: Network Support Technician COURSE TITLE: Software Configuration CIP NUMBER: 0511100121 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):




151


At Jacksonville



Section 1


COURSE TITLE: Software Configuration

Section 2










Section 4




Section 5







2

Manage files and folders in Windows, and from a command prompt, including creating, copying, sharing, setting attributes, and setting security options. Also demonstrate the ability to create and run a very basic batch file from the command prompt.

Course Hands-on Assessments

3

Demonstrate knowledge of options and characteristics of the current Windows Operating System’s environment including the boot process, files, folder structure, registry, backups.

Course

Written Assessments

4

Install the current Windows operating system including available file systems, partitions, the latest service pack, and configure manage, and troubleshoot by using tools, components, services, and utilities including System Restore, MSCONFIG (Configuration Manager), Device Manager, System Monitor, Performance Logs

Course

Hands on assessments (lab and/or test) (installing a Windows operating system)

152

and Alerts, Event Viewer and Task Manager. Also includes loading and using Administrative Tools.

5 Utilize the Internet to research computer topics and download drivers.

Course Written Assessments and Hands-on Assessments

6

Explain and demonstrate the mechanics associated with IP addressing, including how an IP address is associated with PCs and networking devices (i.e. IP address, subnet mask, default gateway), and the association between physical and logical addressing (i.e. ARP).

Course

Written Assessments and Hands-on Assessments

8

Describe how the protocols associated with TCP/IP/etc... allow computers to communication with each other (include such things as DHCP, ARP, DNS, default gateway, etc...).

Course

Written Assessments

9

Build a small network using PCs, appropriate cables, printers and hubs or switches, and share and connect to other PCs and a networked printer. Include installing a wired and wireless NIC. Include making and testing a network patch cable. Demonstrate the ability to check for and establish network connectivity using the ping command, telnet (or SSH), Remote Desktop, and FTP. Also connect to a Wireless AP by configuring a Wireless client with the proper SSID.

Course

Hands-on Assessments (Program Assessment requirement)

Demonstrate knowledge of Wired and Wireless LANs including terminology, icons, standards associated with them, types, topologies, access methods, cabling, addressing, recognition of devices (router, switch, etc...), in both appearance and function (including collision and broadcast domains), OSI, protocols, addressing, security, and troubleshooting.

Course

Written Assessments

Demonstrate knowledge of current Computer and Network Security terminology and concepts including viruses, automatic updates, patches, service packs, physical security and configurable security in both a wired and wireless environment. Include creating secure user groups and user accounts.

Course

Written Assessments and Hands-on Assessments

Section 7 Name of Person Completing This Form: Cheryl Schmidt________________ Date: 9/25/14

153



COURSE NUMBER: CTS 1131 COURSE TITLE: Hardware Configuration PREREQUISITE(S): None COREQUISITE(S): None CREDIT HOURS: 3 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other __________________: FACULTY WORKLOAD POINTS: 3.7 STANDARDIZED CLASS SIZE ALLOCATION: 27 CATALOG COURSE DESCRIPTION: This course covers computer components including memory, storage devices, computer design, and basic troubleshooting. Special emphasis shall be placed on the assembly, reassembly, installation of major components, and compatibility issues related to various computer architectures. Hands-on laboratories are provided. SUGGESTED TEXT(S): The Complete Computer Repair Textbook, latest edition by Cheryl A.

Schmidt, Publisher: Pearson Technology/Addison-Wesley IMPLEMENTATION DATE: Fall Term, 2003 (20041) REVIEW OR MODIFICATION DATE: Fall Term, 2008 (20091) Proposal 2008-21 Fall Term, 2009 (20101) (was CDA 1302) Spring Term, 2011 (20112) Proposal 2010-01 Fall Term, 2015 (20161)

154

Form 2A, Page 2 CONTACT HOURS COURSE TOPICS PER TOPIC I. Introduction to Computer Repair 4 II. Motherboard Concepts 4 III. System Configuration 4 IV. Disassembly and Power 6 V. Memory 4 VI. Hard Drives 10 VII. Peripheral Devices 10 VIII. Troubleshooting and supporting users 6 IX. Computer Design 4 X. Hands-on Testing 6 XI. Written Testing 2 Total 60

155

Form 2A, Page 3 PROGRAM TITLE: Networking Services Technology COURSE TITLE: Hardware Configuration CIP NUMBER: 1511090103 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS – The student will be able to: 01.01 Explain the use of binary numbers to represent instructions and data.

01.02 Describe the hardware implications of the use of binary representation of instructions and data. 01.05 Identify various coding schemes (ASCII, etc.).


02.02 Describe the main functions of each relevant current standard setting organization (IEEE, TIA, etc.). 02.05 Describe the functioning of modems, their features and operating characteristics. 02.07 Describe the function of a UART.

03.0 UNDERSTAND, INSTALL AND CONFIGURE COMPOUTER HARDWARE – The student will be able to:

03.01 Identify and describe distinguishing features of the major hardware platforms. 03.02 Describe the functions of major hardware components of a computer system. 03.03 Recognize and correctly identify computing hardware components. 03.04 Describe emerging hardware technologies and discuss their potential impact. 03.05 Implement proper procedures for handling and safeguarding equipment. 03.06 Describe procedures for proper disposal of computer components. 03.07 Analyze the user’s needs 03.08 Set up and configure systems and peripherals following institutional protocol. 03.09 Set up BIOS. 03.10 Install and configure storage and I/O device interfaces. 03.11 Install and configure multimedia devices and interfaces. 03.12 Install and configure network hardware components. 03.13 Design and implement test procedure. 03.14 Document systems. 03.15 Configure systems and establish baseline. 03.16 Design and implement work order procedures.


04.01 Describe the functions and major components (BIOS, task management, etc.) of a computer operating system. 04.02 Identify current operating systems and describe their important features. 04.04 Identify current systems utilities and describe their functions. 04.05 Use system software to perform routine maintenance tasks such as backup, hard drive defragmentation, etc.

156

Form 2A, Page 4 PROGRAM TITLE: Network Systems Technology COURSE TITLE: Hardware Configuration CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:

PROGRAM TITLE: IT Security COURSE TITLE: Hardware Configuration CIP NUMBER: 1511100306 LIST PERFORMANCE STANDARDS ADDRESSED:


PROGRAM TITLE: Computer Information Technology COURSE TITLE: Hardware Configuration CIP NUMBER: 1511010305 LIST PERFORMANCE STANDARDS ADDRESSED:

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/1511010305.rtf PROGRAM TITLE: Biomedical Engineering Technology COURSE TITLE: Hardware Configuration CIP NUMBER: 1615040101 LIST PERFORMANCE STANDARDS ADDRESSED: http://www.fldoe.org/workforce/dwdframe/1314/mfg/rtf/1615040101.rtf PROGRAM TITLE: Network Infrastructure COURSE TITLE: Hardware Configuration CIP NUMBER: 0511100114 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/0511100114.rtf PROGRAM TITLE: Advanced Network Virtualization COURSE TITLE: Hardware Configuration CIP NUMBER: 0511100117 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):


PROGRAM TITLE: Digital Forensics COURSE TITLE: Hardware Configuration CIP NUMBER: 0511100119 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):








157

Form 2A, Page 5 PROGRAM TITLE: Network Enterprise Administration COURSE TITLE: Hardware Configuration CIP NUMBER: 0511100113 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):


PROGRAM TITLE: Network Support Technician COURSE TITLE: Hardware Configuration CIP NUMBER: 0511100121 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):




158

REPLACEMENT CLOA




Section 1


COURSE TITLE: Hardware Configuration

Section 2










Section 4




Section 5







2 Identify common computer ports and the devices that connect to those ports

Course Hands-on test (eight out of ten ports is considered mastery)

3 Identify and describe common computer components/peripherals

Course Hands-on test (eight out of ten components is considered mastery)

4 Disassemble and reassemble a computer and verify its operation

Course Pass/Fail criteria for each student (E-portfolio requirement and Program Assessment requirement)

5 Recognize, define, and utilize common computer terms

Course Written test or quiz

6 Design a computer based on a specific use or given specifications

Course Lab or exercise

8

Install a hard drive and prepare it for use; install and upgrade PC memory, a power supply, a modem; install peripheral devices including a printer, and an adapter to connect any particular device

Course

Hands-on exercises and/or hands-on tests (Hard drive and peripheral are required tests)

159

9 Differentiate between common peripheral technologies

Course Written test or quiz

Identify, troubleshoot, and repair common PC problems

Course Hands-on tests where two out of three problems is considered mastery, test, or exercises.

Section 7 Name of Person Completing This Form: _Cheryl Schmidt________________ Date: 9/25/14

160

Form 2A, Page 1



COURSE NUMBER: CTS 1120 COURSE TITLE: Fundamentals of Information Security

PREREQUISITE(S): CTS 1131 and CTS 1133 both with a grade of “C” or higher

COREQUISITE(S): None CREDIT HOURS: 3 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other ____________: FACULTY WORKLOAD POINTS: 3.7 STANDARDIZED CLASS SIZE 27 ALLOCATION: CATALOG COURSE DESCRIPTION: This course provides the fundamental knowledge necessary for a student to become proficient in the field of Information Security. It is vendor-neutral and prepares the student for a wide variety of security responsibilities. The vendor neutral aspect of the curriculum allows the student to be immediately productive in today’s diverse security industry, thereby reducing the normal length of internship required for new employees. The Fundamentals of Information Security curriculum covers a wide range of security concepts, including: Domain 1.0: General Security Concepts Domain 2.0: Communication Security Domain 3.0: Infrastructure Security Domain 4.0: Basics of Cryptography Domain 5.0: Operational and Organizational Security

SUGGESTED TEXT(S): Security+ Study Guide (Current edition) IMPLEMENTATION DATE: Fall Term, 2008 (20091) REVIEW OR MODIFICATION DATE: Fall Term, 2011 (20112) Proposal 2010-03

Fall Term, 2015 (20161)

161

Form 2A, Page 2 COURSE TOPICS CONTACT HOURS __PER TOPIC___ I. General Security Concepts 20

A. Authentication

B. Attacks

C. Malicious Code

D. Social Engineering

E. Auditing

II. Communications Security 4 III. Infrastructure Security 8 IV. Basics of Cryptology 8 V. Operational/Organizational Security 4 VI. Hands-on Lab 8 VII. Hands-on Tests 8 _____ Total: 60

162

Form 2A, Page 3 PROGRAM TITLE: Networking Services Technology COURSE TITLE: Fundamentals of Information Security CIP NUMBER: 1511090103 LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS – The student will be able to: 01.01 Explain the use of binary numbers to represent instructions and data.

01.03 Convert numbers among decimal, binary, and hexadecimal representation. 01.05 Identify various coding schemes (ASCII, etc.). 01.08 Describe current network environments, such as peer-to-peer and client/server. 01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked

environments. 01.10 Identify and discuss issues related to naming conventions for user ids, email, passwords, and network

devices. 01.11 List and define layers in the OSI and TCP/IP network protocol models. 01.12 Identify and describe current relevant IEEE network standards. 01.13 Illustrate typical network topologies. 01.17 Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing

schemes. 01.19 Identify and discuss technical issues related to emerging technologies (such as security, bandwidth

capability, and gigabit transmission rates). 01.20 Discuss the design and function of a storage-area network (SAN). 01.22 Identify the advantages of VLANs. 01.23 Characterize a VLAN implementation.


02.13 Identify LAN access control methods (CSMA/CD, token passing, etc.). 02.14 Compare and contrast the major features of the LAN access methods. 02.17 Identify and describe file transfer protocols and methodologies.


05.08 Recognize and describe current cable technologies such as twisted-pair, coaxial, and fiber optic, and identifying issues associated with plenum versus non-plenum cable plants.

Form 2A, Page 4 LIST PERFORMANCE STANDARD ADDRESSED: (Continued) NUMBER(S): TITLES(S):

05.09 Describe current wireless technologies such as satellite, microwave, spread spectrum RF, and infrared. 05.10 Identify advantages and disadvantages of wireless and cable technologies.

163


05.14 Describe the function of network storage devices and other peripherals (RAID, CD towers, printers, fax machines, scanners, printer/fax/copiers, imaging devices, and document center equipment, etc.).


07.01 Describe WAN topologies and MAN topologies. 07.02 Differentiate between WAN topologies and LAN topologies. 07.16 Explain the function and purpose of firewalls and firebreaks and their purpose. 07.18 Explain three major security concerns relating to data communications.


08.02 Establish, document and disseminate user security guidelines. 08.11 Document security policies and violations. 08.12 Install and update anti-virus software. 08.13 Describe current encryption standards - public vs. private key, NSA DES, PGP. 08.14 Describe the functions and characteristics of firewalls. 08.15 Address security issues raised by the ability to access server remotely. 08.16 Discuss the functions of authentication servers, RADIUS, and VPN. 08.17 Establish files backup procedures. 08.25 Establish a baseline for optimal network performance.



Form 2A, Page 4 LIST PERFORMANCE STANDARD ADDRESSED: (Continued) NUMBER(S): TITLES(S):


14.01 Follow oral and written instructions. 14.10 Identify and discuss software-licensing issues. 14.11 Identify and discuss property rights and licensing issues. 14.12 Identify and discuss privacy issues.

Form 2A, Page 4

164

PROGRAM TITLE: Network Systems Technology COURSE TITLE: Fundamentals of Information Security CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:


PROGRAM TITLE: IT Security COURSE TITLE: Fundamentals of Information Security CIP NUMBER: 1511100306 LIST PERFORMANCE STANDARDS ADDRESSED:


PROGRAM TITLE: Computer Information Technology COURSE TITLE: Fundamentals of Information Security CIP NUMBER: 1511010305 LIST PERFORMANCE STANDARDS ADDRESSED:

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/1511010305.rtf PROGRAM TITLE: Biomedical Engineering Technology COURSE TITLE: Fundamentals of Information Security CIP NUMBER: 1615040101 LIST PERFORMANCE STANDARDS ADDRESSED: http://www.fldoe.org/workforce/dwdframe/1314/mfg/rtf/1615040101.rtf PROGRAM TITLE: Digital Forensics COURSE TITLE: Fundamentals of Information Security CIP NUMBER: 0511100119 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S): http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/0511100119.rtf






165

Form 2A, Page 5




Section 1


CONTACT HOURS (NCC):

COURSE TITLE: Fundamentals of Information Security

Section 2










Section 4




Section 5








2

The student demonstrates understanding of basic security principles including General Security Concepts, Communication Security, Infrastructure Security, Basics of Cryptography and Operational and Organizational Security.

Course

Written assessment (Program Assessment requirement)

3

The student demonstrates understanding of cryptography using tools such as JPHide and JPseek to perform Steganography. The student will create MD5 Hashes of files and observe their properties when altered.

Course

Written assessment

166

4

The student describes Public Key Infrastructure by exploring various Browser programs and their Digital Certificate stores. The student will use tools such as CAPs to reinforce the concepts of Public/Private Key Cryptography.

Course

Written assessment

5

The student compares and contrasts methods of Access Control, Authentication, and Auditing by demonstrating proficiency in AAA configuration. The student will be required to configure DAC Authentication and test the restrictions imposed by the configuration.

Course

Written assessment

6

The student will recognize attacks on information systems using Ethereal or WireShark network analyzer and required to demonstrate its use in network attacks. The Student will be trained to use Network scanners such as Nmap and SuperScan to determine if a system is vulnerable to attack.

Course

Written assessment (E-portfolio requirement)

7

The student recognizes the dangers of Remote Access and E-mail using tools such as VNC and Terminal Services and to recognize the vulnerabilities inherent in Remote Access and E-Mail.

Course

Written assessment

8

The student explains basic Web security including how to properly configure Microsoft’s Baseline Security and Internet Information Server Lockdown tools.

Course

Written assessment (E-portfolio requirement)

9

The student can use and understand basic Intrusion Detection Systems by configuring the open systems Intrusion Detention Tool SNORT.

Course

Written assessment

9

The student applies the basics of computer system Hardening including determination if a computer has been hardened for Internet use.

Course

Written assessment

The student demonstrates understanding of basic security principles including General Security Concepts, Communication Security, Infrastructure Security, Basics of Cryptography and Operational and Organizational Security.

Course

Written assessment (Program Assessment requirement)

The student demonstrates understanding of cryptography using tools such as JPHide and JPseek to perform Steganography. The student will create MD5 Hashes of files and observe their properties when altered.

Course

Written assessment

Section 7

Name of Person Completing This Form: Wally Eaton and John Vail Date: 11/04/200910/31/2014

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Form 2A, Page 1



COURSE NUMBER: CNT 2942 COURSE TITLE: Cooperative Education (Internship) PREREQUISITE(S): None COREQUISITE(S): None CREDIT HOURS: 2 CONTACT HOURS/WEEK: Average of 3 per week, total of 50 for term CONTACT HOUR BREAKDOWN: Lecture/Discussion: Laboratory: Other: On the job experience 50 minimum FACULTY WORKLOAD POINTS: Calculated on the # of students in the internship STANDARDIZED CLASS SIZE Open ALLOCATION: CATALOG COURSE DESCRIPTION: This course is a discipline-related internship that provides students with meaningful work experience in a chosen career field. The course is designed to allow students to learn on the job as part of their educational program of study. Fifteen additional work/reporting hours are required off the job site. Students participate in networking projects outside the classroom to obtain cooperative education work experience. This internship requires fifty hours of on-the-job experience. Prefix will be assigned according to student field of study/work. SUGGESTED TEXT(S): None IMPLEMENTATION DATE: Fall Term 20091 REVIEW OR MODIFICATION DATE: Spring Term, 2008 (20082)

Spring Term, 2011 (20112) Proposal 2010-03 Fall Term, 2015 (20161)

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Form 2A, Page 2 COURSE TOPICS CONTACT HOURS __PER TOPIC__ I. Job search to include resume and cover letter preparation, Varies per student contacts with employer(s), interviews and contact agreement development. II. Discipline Related Work Experience 50 hours (minimum) A. Effective workplace communication B. Workplace technical competency C. Technical problem solving and research NOTE: *Reporting and Evaluation *Fifteen additional work/reporting hours are required off the job site. Students participate in networking projects outside the classroom to obtain cooperative education work experience.

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Form 2A, Page 3 PROGRAM TITLE: Networking Services Technology COURSE TITLE: Cooperative Education (Internship) CIP NUMBER: 1511090103 LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 13.0 DEMONSTRATE EMPLOYABILITY SKILLS – The student will be to:

13.01 Identify appropriate attire and grooming for a business office. 13.02 Identify sources of employment opportunities. 13.03 Discuss employer expectations regarding attendance, punctuality, initiative, teamwork, etc. 13.04 Discuss employee rights regarding privacy, discrimination, due process, safety, etc.


14.01 Follow oral and written instructions. 14.04 Obtain appropriate information from graphics, maps, or signs. 14.06 Demonstrate self-motivation and responsibility to complete an assigned task. 14.08 Choose appropriate action in situations requiring effective time management. 14.19 Use appropriate communication skills, courtesy, manners, and dress in the workplace. 14.20 Apply principles and techniques for being a productive, contributing member of a team. 14.22 Apply principles and techniques for working productively with people of diverse cultures and backgrounds. 14.24 Use appropriate communication skills, telephone etiquette, courtesy, and manners when dealing with customers. 14.25 Communicate effectively with individuals lacking a technical background. 14.26 Give clear detailed technical oral instructions.

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Form 2A, Page 4

PROGRAM TITLE: Network Systems Technology COURSE TITLE: Hardware Configuration CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:


PROGRAM TITLE: IT Security COURSE TITLE: Hardware Configuration CIP NUMBER: 1511100306 LIST PERFORMANCE STANDARDS ADDRESSED:




171

Florida State College

At Jacksonville



Section 1

COURSE PREFIX AND NUMBER: CNT 2942 SEMESTER CREDIT HOURS (CC): 2 CONTACT HOURS (NCC):

COURSE TITLE: Cooperative Education (Internship)

Section 2










Section 4




Section 5








2 Work as part of a team Course Supervisor evaluation

3 Act professionally in the work environment Course

Supervisor evaluation

4 Research, troubleshoot, and repair computer and/or network problems

Course Supervisor evaluation

5 Document computer and/or network problems Course

Supervisor evaluation and journal submissions

6 Communicate with computer users the status of their computer/network problem.

Course Supervisor evaluation

7

Section 7 Name of Person Completing This Form: Cheryl Schmidt Ofori Boateng Date: 11/04/2009 9/17/14

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COURSE NUMBER: CNT 2404 COURSE TITLE: Intrusion Detection Systems and Auditing

PREREQUISITE(S): CET 2662 with a grade of “C” or higher COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other ____________: FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE 24 ALLOCATION: CATALOG COURSE DESCRIPTION: This course is the study of network and system intrusion detection and auditing. An Intrusion Detection System (IDS) utilizes a complex process of determining when a network transmission contains malicious content. The course will begin by reviewing the principles of the Transmission Control Protocol (TCP) and the Internet Protocol (IP). With a solid foundation based on these principles the student will learn how to defend against network attacks. The student will learn the techniques of creating exploit signature code to thwart zero-day attack. The course will provide the student with the knowledge necessary to design, implement, and maintain an enterprise scale Distributed Intrusion Detection System based on the Open System’s tool Snort. SUGGESTED TEXT(S): Intrusion Detection with Snort (current edition) IMPLEMENTATION DATE: Spring Term, 2003 (20032) REVIEW OR MODIFICATION DATE: Fall Term, 2008 (20091) Fall Term, 2015 (20161)

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Form 2A, Page 2 COURSE TOPICS CONTACT HOURS _ PER TOPIC___ I. Introduction to IDS 4 II. TCP/IP for Intrusion Detection 8 III. Network Traffic Analysis 8 IV. IDS Installation 8 V. IDS Management 12 VI. Auditing 12 VII. Hands-on Tests 8 ______ Total: 60

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Form 2A, Page 3 PROGRAM TITLE: Networking Services Technology COURSE TITLE: Intrusion Detection Systems and Auditing CIP NUMBER: 1511090103 LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS – The student will be able to:

01.01 Explain the use of binary numbers to represent instructions and data. 01.02 Describe the hardware implications of the use of binary representation of instructions and data. 01.03 Convert numbers among decimal, binary, and hexadecimal representation. 01.04 Perform binary arithmetic. 01.05 Identify various coding schemes (ASCII, etc.). 01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments. 01.10 Identify and discuss issues related to naming conventions for user ids, email, passwords, and network devices. 01.13 Illustrate typical network topologies. 01.17 Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes. 01.22 Identify the advantages of VLANs. 01.23 Characterize a VLAN implementation.


04.02 Identify current operating systems and describe their important features. 04.03 Use an operating system for activities such as data and file management. 04.04 Identify current systems utilities and describe their functions. 04.10 Use basic features of office productivity software. 04.12 Use software produced by multiple vendors. 04.19 Install and configure client software for connecting to LANs, WANs, and the Internet (network client, WWW browser,

terminal emulation, file transfer, etc.). 03.0 UNDERSTAND, INSTALL AND CONFIGURE NETWORK HARDWARE – The student will be able to:

05.08 Recognize and describe current cable technologies such as twisted-pair, coaxial, and fiber optic, and identifying issues

associated with plenum versus non-plenum cable plants. 05.09 Describe current wireless technologies such as satellite, microwave, spread spectrum RF, and infrared. 05.12 Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers, switches,

and gateways. 05.26 Use current connectivity devices such as hubs, repeaters, bridges, routers, switches, and gateways.

Form 2A, Page 4 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): 04.0 PERFORM INTERNETWORKING ACTIVITIES – The student will be able to:

07.01 Describe WAN topologies and MAN topologies. 07.02 Differentiate between WAN topologies and LAN topologies. 07.16 Explain the function and purpose of firewalls and firebreaks and their purpose. 07.18 Explain three major security concerns relating to data communications.

175


08.02 Establish, document and disseminate user security guidelines. 08.08 Perform network monitoring activities to ensure account integrity. 08.11 Document security policies and violations. 08.14 Describe the functions and characteristics of firewalls. 08.15 Address security issues raised by the ability to access server remotely. 08.25 Establish a baseline for optimal network performance. 08.30 Explain RMON and SNMP and their use in monitoring a network.



PROGRAM TITLE: Network Systems Technology COURSE TITLE: Intrusion Detection Systems and Auditing CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:


PROGRAM TITLE: IT Security COURSE TITLE: Intrusion Detection Systems and Auditing CIP NUMBER: 1511100306 LIST PERFORMANCE STANDARDS ADDRESSED:


PROGRAM TITLE: Digital Forensics COURSE TITLE: Intrusion Detection Systems and Auditing CIP NUMBER: 0511100119 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):





176


At Jacksonville



Section 1


COURSE TITLE: Intrusion Detection Systems and Auditing

Section 2










Section 4




Section 5







2 The student will be able to understand and apply the concepts of advanced Intrusion Detection Systems.

Course In-class and online examinations and hands-on graded exercises to demonstrate proficiency and student comprehension.

3 The student will demonstrate proficiency in the use of network analysis tools.


4 The student will perform the necessary steps to install configure and maintain an IDS system using the Open-Source program Snort.


5 The student will learn the basics of database installation and management utilizing the MySQL database.


6 The student will become proficient in creating and deploying IDS rules to detect the network exploits and malicious content.


8 The student will learn to build specially crafted Ethernet packets to test Intrusion Detection Systems and mitigate zero-day attacks.

Course In -class and online examinations and hands-on graded exercises to demonstrate proficiency and student comprehension.

Section 7 Name of Person Completing This Form: ___Dr. Walter Eaton______________ Date: __10-5-2014

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Form 2A, Page 1


COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CNT 2210 COURSE TITLE: WAN Fundamentals (Cisco 4) modify title PREREQUISITE(S): CNT 2102 and CTS 2655 (both with a grade of C or higher)

COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture Discussion: 3 Laboratory: 1 Other ____________: FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: 24

COURSE DESCRIPTION: This course focuses on advanced IP services and concepts and commands in the implementation of Wide Area Networks. WAN topics include teleworker services, Point-to-Point Protocol, and Frame Relay. Network security topics includeing Access Control Lists and VPNs (Virtual Private Networks). are also covered. Hands-on laboratories are part of this course. class. SUGGESTED TEXT(S): Connecting Networks CCNA4 Companion Guide by Cisco Press (Llatest

Eedition) IMPLEMENTATION DATE: Fall Term, 2000 (20011) REVIEW OR MODIFICATION DATE: Fall Term, 2005 (20061) Fall Term, 2008 (20091) Fall Term, 2011 (20112) Proposal 2010-03 Fall Term 2014 (20151) Proposal 2014-12 Fall Term, 2015 (20161)

178

Form 2A, Page 2 CONTACT HOURS COURSE TOPICS __PER TOPIC___ I. Hierarchical network design 4

II. Connecting to the WAN 2

III. Point-to-Point Protocol 5 6

IV Frame Relay 6 7

V. Network Address Translation for IPv4 6 7

VI Network Security Securing Site-to-Site Connectivity Including GREs and VPNs 11 7 VII. Broadband Solutions 2 VIII. Monitoring the Network 2 3 IX Network Troubleshooting 7 X. Hands-on Testing 10 XI. Written Testing 5

Total 60

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Form 2A, Page 3

PROGRAM TITLE: Network Services Technology COURSE TITLE: WAN Fundamentals CIP NUMBER: 1511090103 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S): 03.0 INSTALL AND CONFIGURE SECURE NETWORK SYSTEMS SOFTWARE AND UTILITIES-The student will be able to:

03.03 Discuss the functions of authentication protocols and Virtual Private Networks (VPNs).

04.0 DEMONSTRATE PROFICIENCY WITH INTERNET STRUCTURE, ORGANIZATION, AND NAVIGATION-The student will be able to:

04.02 Describe common Internet services and port numbers. 04.03 Demonstrate the use of internetworking protocols, including: Hypertext Transfer Protocol (HTTP), File Transfer

Protocol (FTP), e-mail protocols such as Simple Mail Transfer Protocol (SMTP) and Post Office Protocol (POP3), Telnet, etc.).

04.05 Demonstrate the use of typical remote access mechanisms such as Telnet. 04.06 Describe the data format and proprietary nature of commonly used Internet file types.

05.0 DEMONSTRATE AN UNDERSTANDING OF NETWORK ACCESS CONTROL SYSTEMS AND METHODOLOGY-The student will be

able to:

05.01 Specify by access control mechanisms what users can do, which resources they can access, and what operations they can perform on a system

05.02 Compare and contrast several access control techniques, including access control lists, discretionary, mandatory, lattice-based, rule-based, and role-based access control

05.06 Oversee password and PIN selection, management, and control 05.14 Perform penetration testing to find weaknesses in the access control systems.

06.0 DESCRIBE CRYPTOGRAPHY CONCEPTS, STANDARDS, AND APPLICATIONS-The student will be able to:

06.01 Demonstrate an understanding of the encryption/decryption process. 06.02 Demonstrate an understanding of the basic functions involved in key management including creation, distribution,

verification, revocation, destruction, storage, recovery, and life span of keys. 06.03 Utilize various forms of cryptography, digital certificates, and digital signatures to achieve confidentiality, integrity,

authentication, and non-repudiation in an enterprise data communications network. 06.04 Discuss the creation and use of digital certificates and digital signatures to provide authentication of users and

verification of data integrity in network communications.


06.05 Employ cryptographic algorithms such as DES, RSA, MD5 and DSA. 06.06 Identify the strengths and weaknesses of cryptographic algorithms and the effects of key length.

07.0 PERFORM TELECOMMUNICATIONS AND NETWORK SECURITY ACTIVITIES – The student will be able to:

180

07.01 Utilize protocol layering models such as the Open Systems Interconnection (OSI) model in analyzing network

security threats. 07.02 Evaluate the security implications involved with the various physical media types such as fiber optics, twisted pair,

and wireless communications. 07.03 Describe security concerns with using certain network topologies such as star, bus, mesh, and ring. 07.04 Configure authentication protocol services such as RADIUS/TACACS to provide dial-in authentication and security. 07.06 Implement security measures using hardware and software such as firewalls, routers, switches, gateways, and

proxies. 07.07 Discuss the security vulnerabilities of the Transmission Control Protocol/Internetworking Protocol (TCP/IP)

protocol stack. 07.11 Perform connection verification and authentication using Challenge Handshake Authentication Protocol (CHAP)

and Password Authentication Protocol (PAP). 07.12 Demonstrate an understanding of how wide area network serial line protocols such as Frame relay, X.25, High-

level Data Link Control (HDLC), Point-to-Point Protocol (PPP) and Integrated Services Digital Network (ISDN), and Digital Subscriber Line (DSL) work.

07.13 Implement secure data communication techniques such as Virtual Private Networks (VPNs), tunneling, Network Address Translation (NAT), and transmission logging.

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Form 2A, Page 5 PROGRAM TITLE: Network Systems Technology COURSE TITLE: Network Configuration CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/1511100111.rtf PROGRAM TITLE: Network Infrastructure COURSE TITLE: Network Configuration CIP NUMBER: 0511100114 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):




182




Section 1


COURSE TITLE: WAN Fundamentals (Cisco 4)

Section 2










Section 4




Section 5








Demonstrate knowledge of WANs Course Written Assessments

Demonstrate knowledge of Point-to-Point Protocol including router configuration and troubleshooting.


Demonstrate knowledge of Frame Relay including router configuration and troubleshooting.


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Demonstrate knowledge of Network Security including VPNs, ACLs, and IPsec


Demonstrate knowledge of Broadband Connections


Configure, monitor, and troubleshoot network operations using syslog, SNMP, and NetFlow


Demonstrate knowledge of network troubleshooting

Course Written Assessments or Hands-on Assessments

Design network architectures including for borderless networks, data centers, and virtualization, collaboration technology and solutions

Course

Case study and/or Llabs

Section 7 Name of Person Completing This Form: Cheryl Schmidt Kevin Hampton Date: 9/24/2013 10/08/2014

184

Form 2A, Page 1


COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CNT 2102 COURSE TITLE: Advanced Routing and Switching (Cisco 3) modify title PREREQUISITE(S): CET 2600 and CTS 2655 (both with a grade of C or higher) COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture Discussion: 3 Laboratory: 1 Other ____________: FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: 24 COURSE DESCRIPTION: This course covers an introduction to scaling networks, LAN redundancy with a focus operations, configuration, and troubleshooting Spanning Tree Protocols and First Hop Redundancy Protocols, link aggregation, wireless networks. requires configuration and troubleshooting of DHCP and DNS for IPv4 and IPv6, Spanning Tree Protocol operation, configuration, and troubleshooting, VLAN Trunking Protocol, Also covered is complex routing for IPv4 and IPv6 environments, and advanced configuration of single area OSPF, multi-area OSPF, and EIGRP for IPv4 and IPv6 environments, as well as IOS images and licensing. Hands-on laboratories and testing are an integral part of the course. SUGGESTED TEXT(S): Scaling Networks Companion Guide by Cisco Press (Latest Edition) IMPLEMENTATION DATE: Fall Term, 2000 (20011) REVIEW OR MODIFICATION DATE: Fall Term, 2005 (20061) Fall Term, 2008 (20091) Fall Term, 2014 (20151) – Proposal 2014-12

Fall Term, 2015 (20161)

185

Form 2A, Page 2 CONTACT HOURS COURSE TOPICS __PER TOPIC___ I. DHCP and DNS operations for IPv4 and IPv6 4 I. Introduction to Scaling Networks 2 II. Link aggregations and VTP 8 II STP LAN Redundancy including varies STP and FHRP protocols 8 IV. Troubleshooting VTP, STP, and RSTP 4 III. Link Aggregation 4 IV. Wireless LANs 8 V. Single and Multi-area OSPF for IPv4 and IPv6 10 VI. Basic and Advanced EIGRP for IPv4 and IPv6 10 VII. IOS Images and Licensing 2 IX. VIII. Hands-on Testing 10 X. IX. Written Testing 6 Total 60

186

Form 2A, Page 3 PROGRAM TITLE: Networking Services Technology COURSE TITLE: Advanced Routing and Switching CIP NUMBER: 1511090103 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS – The student will be able to:

01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments. 01.12 Identify and describe current relevant IEEE network standards. 01.19 Identify and discuss technical issues related to emerging technologies (such as security,

bandwidth capability, and gigabit transmission rates). 01.22 Identify the advantages of VLANs. 01.23 Characterize a VLAN implementation. 01.24 Describe the function of a spanning tree algorithm. 01.25 Identify a proper network design with a spanning tree component.


02.19 Identify evolving issues, such as gigabit transmission requirements, voice over IP, and Wireless technologies.

04.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUOTER SOFTWARE – The student will be able to:

04.19 Install and configure client software for connecting to LANs, WANs, and the Internet

(network client, WWW browser, terminal emulation, file transfer, etc.). 0.50 UNDERSTAND, INSTALL AND CONFIGURE NETWORK HARDWARE – The student will be able to:

05.12 Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers,

switches, and gateways. 05.13 Describe the hardware needed to connect a LAN to the Internet. 05.24 Set up a network using cable technology. 05.26 Use current connectivity devices such as hubs, repeaters, bridges, routers, switches, and gateways.


06.08 Set up and configure network routing, using appropriate documentation.

Form 2A, Page 4 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S): 07.0 PERFORM INTERNETWORKING ACTIVITIES – The student will be able to:

07.06 Explain how the first three layers of the OSI model relate to routing and switching. 07.08 Differentiate among routing, switching and bridging. 07.09 Install routers to simulate a WAN/LAN network.

187

07.10 Explain each step necessary for connecting a network to the Internet. 07.15 Configure routers to simulate a WAN/LAN network. 07.18 Explain three major security concerns relating to data communications.

08.0 PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES – The student will be

able to: 08.06 Grant/deny access to logins. 08.08 Perform network monitoring activities to ensure account integrity. 08.13 Describe current encryption standards - public vs. private key, NSA DES, PGP. 08.26 Capture sample data and compare to baseline. 08.27 Recommend changes to enhance network performance. 08.33 Discuss quality-of-service considerations and switching prioritization.


09.02 Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network problems.* 09.03 Recognize and resolve basic hardware and software configuration problems. 09.04 Eliminate the obvious using techniques such as substitution. 09.05 Trace for connectivity issues through each system component. 09.06 Identify resources for troubleshooting including online documentation. 09.07 Follow standard operating procedures for troubleshooting hardware and software.

10.0 PERFORM DOCUMENTATION AND TECHNICAL REDERENCE ACTIVITIES – The student will be able to:

10.01 Describe appropriate documentation procedures and practices. 10.05 Document the router configuration. 10.08 Describe effective strategies for online research. 10.09 Locate technical information online.

a. PERFORM GENERAL ORGANIZATIONAL COMPUTING WORKPLACE COMPETENCIES – The

student will be able to: 14.01 Follow oral and written instructions. 14.03 Participate in group discussion as a member and as a leader. 14.06 Demonstrate self-motivation and responsibility to complete an assigned task. 14.07 List the steps in problem solving.


14.09 Identify and discuss issues contained within professional codes of conduct. 14.10 Identify and discuss software-licensing issues. 14.13 Identify and discuss encryption issues. 14.18 Identify potential sources of employee/employer or employee/employee conflict and discuss possible approaches

to resolve such disagreements. 14.19 Use appropriate communication skills, courtesy, manners, and dress in the workplace. 14.24 Use appropriate communication skills, telephone etiquette, courtesy, and manners when dealing with customers.

188



PROGRAM TITLE: IT Security COURSE TITLE: Network Configuration CIP NUMBER: 1511100306 LIST PERFORMANCE STANDARDS ADDRESSED:

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/1511100306.rtf PROGRAM TITLE: Network Infrastructure COURSE TITLE: Network Configuration CIP NUMBER: 0511100114 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):





189




Section 1

COURSE PREFIX AND NUMBER: CNT 2102 SEMESTER CREDIT HOURS (CC): 4

COURSE TITLE: Advanced Routing and Switching (Cisco 3)

Section 2










Section 4






Section 5







Configure and troubleshoot DHCP and DNS operations for IPv4 and IPv6


Understand and describe the operations and benefits of the Spanning Tree Protocol (STP)


Configure and troubleshoot STP operations Course Written and Hands-on Assessments

Understand and describe the operations and benefits of link aggregation and Cisco VLAN Trunking Protocol (VTP)


Implement LAN redundancy using HSRP and GLBP Course Written Assessments and Labs




190

Configure a wireless router and client Course Written and hands-on Assessments

Configure and troubleshoot VTP, STP, and RSTP Course Written and Hands-on Assessments

Configure and troubleshoot operations of routers in a complex routing network for IPv4 and IPv6 using the Open Shortest Path First (OSPF) protocol (single and multi-area)


Configure and troubleshoot operations of routers in a complex routing network for IPv4 and IPv6 using the EIGRP routing protocol


Section 7 Name of Person Completing This Form: _Cheryl Schmidt_Kevin Hampton___ Date: __9/24/2013_10/08/2014____

191

Form 2A, Page 1


COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CNT 1015 COURSE TITLE: Operating System Foundations PREREQUISITE(S): None COREQUISITE(S): None CREDIT HOURS: 3 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other ____________: FACULTY WORKLOAD POINTS: 3.7 STANDARDIZED CLASS SIZE ALLOCATION: 24 CATALOG COURSE DESCRIPTION: In this course, students learn the basics of working with and supporting non-Microsoft operating systems within a network and

Internet environment. Topics may include installation, desktop environments, Internet applications, file systems, security, applying

updates and network/Internet connectivity. This is a Hybrid course. This course requires students to rely heavily on reading

course materials, supplements, and other associated online materials. Students must have stable Internet access.

REQUIRED TEXT: Linux+ Guide to Linux Cert (w/CD & Access Code) SUGGESTED TEXT(S): Ubuntu Linux Bible, Wiley Publishing Mac OS X, Peachpit Learning Series IMPLEMENTATION DATE: Fall Term, 2008 (20091) REVIEW OR MODIFICATION DATE: Fall Term, 2015 (20161)

192

Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Introduction and Basics 4 II. Installation 4 III. Desktop Environment 4 IV. Applications 4 V. Device Configuration 4 VI. File Systems 4 VII. Network Setup 4 VIII. Network Resources and Remote Access 4 IX. Users and Groups 4 X. Permissions 4 XI. Commands and Navigation 4 XII. Scripts 4 XIII. Updates and Upgrades 4 XIV. Documentation Activities 4 XV. Internet Communities 4 __ 60

193

Form 2A, Page 3 PROGRAM TITLE: Networking Services Technology COURSE TITLE: Operating System Foundations CIP NUMBER: 1511090103 LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS –- The student will be able to: 01.01 Explain the use of binary numbers to represent instructions and data. 01.02 Describe the hardware implications of the use of binary representation of instructions and data. 01.03 Convert numbers among decimal, binary, and hexadecimal representation. 01.04 Perform binary arithmetic. 01.05 Identify various coding schemes (ASCII, etc.). 01.06 Discuss various data types (signed and unsigned integers, floating point, etc). 01.07 Identify several advantages and disadvantages of networked and non-networked environments. 01.08 Describe current network environments, such as peer-to-peer and client/server. 01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments. 01.10 Identify and discuss issues related to naming conventions for user-ids, email, passwords, and network devices. 01.11 List and define layers in the OSI and TCP/IP network protocol models. 01.12 Identify and describe current relevant IEEE network standards. 01.13 Illustrate typical network topologies. 01.14 Identify advantages and disadvantages of each topology. 01.15 Describe the major functions of LAN hardware protocols such as ethernet, token ring, FDDI, and arcnet. 01.16 Describe LAN software protocols such as IPX/SPX, TCP/IP, and NetBEUI. 01.17 Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes. 01.18 Identify major emerging technologies (such as ATM, VPN, and voice over IP). 01.19 Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and gigabit transmission rates). 01.20 Discuss the design and function of a storage-area network (SAN). 01.21 Design a LAN, including the specification of architecture, hardware, software, etc. 01.22 Identify the advantages of VLANs. 01.23 Characterize a VLAN implementation. 01.24 Describe the function of a spanning tree algorithm. 01.25 Identify a proper network design with a spanning tree component. 01.26 Use effectively two different and current network modeling tools. 01.27 Produce effective documentation. 02.0 DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS -– The student will be able to: 02.01 Differentiate between telecommunications and data communications.

Form 2A, Page 4 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): 02.02 Describe the main functions of each relevant current standard setting organization (IEEE, TIA, etc.).

194

02.03 Compare and contrast digital communications lines and cable characteristics (e.g. ISDN, DSL, T-1 and T-3). 02.04 Describe ATM technology; discuss the functions and applications of this technology. 02.05 Describe the functioning of modems, their features and operating characteristics. 02.06 Define the features of an ASCII terminal. 02.07 Describe the function of a UART. 02.08 Discuss signal representation and modulation. 02.09 Describe current data code systems used in data communication. 02.10 Compare and contrast synchronous and asynchronous serial transmission. 02.11 Compare and contrast major data communications media in terms of data flow, data codes, and transmission codes. 02.12 Define common error detection and correction mechanisms. 02.13 Identify LAN access control methods (CSMA/CD, token passing, etc.). 02.14 Compare and contrast the major features of the LAN access methods. 02.15 Describe asynchronous protocols. 02.16 Describe synchronous serial link protocols. 02.17 Identify and describe file transfer protocols and methodologies. 02.18 Describe data compression methodologies used for file transfer. 02.19 Identify evolving issues, such as gigabit transmission requirements, voice over IP, and wireless technologies. 07.0 PERFORM INTERNETWORKING ACTIVITIES –- The student will be able to: 07.01 Describe WAN topologies and MAN topologies. 07.02 Differentiate between WAN topologies and LAN topologies. 07.03 Compare and contrast routing protocols (e.g., RIP, OSFP). 07.04 Describe the general routing problem and common solutions (including routing verses bridging). 07.05 Identify and describe WAN protocols. 07.06 Explain how the first three layers of the OSI model relate to routing and switching. 07.07 Describe various routing protocols such as RIP, OSPF. 07.08 Differentiate among routing, switching and bridging. 07.09 Install routers to simulate a WAN/LAN network. 07.10 Explain each step necessary for connecting a network to the Internet. 07.11 Explain the differences between connecting to the Internet via a dial-up connection vs. a dedicated connection. 07.12 Identify two major network issues associated with each of Internet, intranet, and extranet. 07.13 Implement LAN/WAN connections, including virtual private networks (VPN), permanent virtual circuits (PVC), frame relay, tunneling, remote and mobile user access, etc. 07.14 Define the basic software components of a WAN. 07.15 Configure routers to simulate a WAN/LAN network.

Form 2A, Page 5 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): 07.16 Explain the function and purpose of firewalls and firebreaks and their purpose. 07.17 Configure access lists to limit traffic and enhance security. 07.18 Explain three major security concerns relating to data communications. 09.0 PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES –- The student will be able to: 09.01 Describe the use and features of diagnostic test equipment.* 09.02 Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network problems.* 09.03 Recognize and resolve basic hardware and software configuration problems. 09.04 Eliminate the obvious using techniques such as substitution. 09.05 Trace for connectivity issues through each system component. 09.06 Identify resources for troubleshooting including online documentation.

195

09.07 Follow standard operating procedures for troubleshooting hardware and software. 09.08 Implement restoration of critical resources. 09.09 Determine when to escalate issues based on predefined guidelines. 09.10 Document problems and solutions for future reference. 09.11 Assemble reference manual including frequently asked questions. 09.12 Define windows of opportunity for maintenance tasks. 09.13 Determine type of maintenance programs needed to ensure maximum system performance. 09.14 Determine service intervals and publish maintenance schedule. 09.15 Document maintenance performed. 09.16 Establish a plan of obsolescence. 10.0 PERFORM DOCUMENTATION AND TECHNICAL REFERENCE ACTIVITIES –- The student will be able to: 10.01 Describe appropriate documentation procedures and practices. 10.02 Effectively use locally maintained systems, software, and network documentation. 10.03 Produce and maintain system documentation, such as inventory, costs, installed software, and procedures. 10.04 Maintain network documentation, including server and workstation hardware and software specifications. 10.05 Document the router configuration. 10.06 Effectively use several standard visual modeling tools. 10.07 Maintain visual network documentation, such as cabling diagrams. 10.08 Describe effective strategies for online research. 10.09 Locate technical information online. 10.10 Evaluate information located through online research. 10.11 Correctly cite Internet-based resources. 12.0 DEMONSTRATE PROFESSIONAL DEVELOPMENT SKILLS -- The student will be able to: 12.01 Attending classes, seminars, and workshops. 12.02 Reviewing literature and reading current literature. 12.03 Evaluating skills and taking necessary steps to upgrade.

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Form 2A, Page 6 PROGRAM TITLE: Network Systems Technology COURSE TITLE: Operating System Foundations CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:


PROGRAM TITLE: IT Security COURSE TITLE: Operating System Foundations CIP NUMBER: 1511100306 LIST PERFORMANCE STANDARDS ADDRESSED:

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/1511100306.rtf PROGRAM TITLE: Digital Forensics COURSE TITLE: Operating System Foundations CIP NUMBER: 0511100119 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):





197


At Jacksonville



Section 1


COURSE TITLE: Operating System Foundations

Section 2










Section 4




Section 5







2

The student will be given an Introduction to Linux and Linux Installation and Usage

Course Hands-on Labs and written exam

3 The student will explore the Linux File systems


4 The student will learn Linux File system Management


5 The student will be taught to work with the BASH Shell and shell scripting


6 The student will be taught the principles of Managing Linux Processes


8 The students will be taught common Linux administrative tasks


198

9

The student will be taught Compression Techniques, System Backup, and Software Installation


The student learned basic network configuration and how to configuring Network Services, performance and security


Section 7 Name of Person Completing This Form: _ Wally Eaton Date: 09/17/2014

199

Form 2A, Page 1


COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CET 2662 COURSE TITLE: Techniques of Computer Hacking and Incident Handling

PREREQUISITE(S): CTS 1131, CTS 1133 and CTS 1120 CET 2687 or CTS 1120 all with a

grade of “C” or higher

COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other ____________: FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE 24 ALLOCATION: CATALOG COURSE DESCRIPTION: This course provides the fundamental knowledge necessary for a student to become proficient in understanding the techniques of computer hacking and how to respond to hacking related incidents. In addition, the focus of the course is designed to prepare the student to respond to Zero-day exploits where vendor services such as virus scanning and intrusion detection are rendered useless. The course will cover the origin and history of hacking examining in detail the techniques used by early hackers. The course will then shift to today’s vulnerabilities and concerns in an attempt to predict and prepare the student for tomorrow’s exploits. Prerequisite is CET2687 (Security+) or CNT1400 (Fundamentals of Information Security).

SUGGESTED TEXT(S): Hands-on Ethical hacking and Network Defense Hack I.T. (Klevinsky, Laliberte, Gupta)

Addison-Wesley (Current Edition) IMPLEMENTATION DATE: Spring Term, 2008 (20082) REVIEW OR MODIFICATION DATE: Spring Term, 2008 (20082) Fall Term, 2008 (20091) Fall Term, 2015 (20161)

http://floridastatecollegecatalog.fscj.edu/preview_program.php?catoid=11&poid=150&returnto=743


200

Form 2A, Page 2 COURSE TOPICS CONTACT HOURS __PER TOPIC__

I. Incident Handling 12 II. Windows Exploits 8

III. Virus Exploits 8

IV. Password Exploits 8

V. General Exploits 8

VI. Denial of Service Attacks 8

VII. Hands-on Tests 8 ____ Total: 60

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Form 2A, Page 3 PROGRAM TITLE: IT Security COURSE TITLE: Techniques of Computer Hacking and Incident Handling CIP NUMBER: 1511100306 LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 05.0 Demonstrate an understanding of network access control systems and methodology-The student will be able to:

05.10 Analyze methods of server attack, including brute force, denial of service, spoofing, spamming, sniffers, hackers, and crackers

05.11 Demonstrate an understanding of the different types of intrusions and the different methods of intrusion detection, including data extraction, sampling, recognition and traffic analysis

05.12 Monitor the network using various forms of intrusion detection resources to detect attacks 05.13 Investigate audit trails for signs of network intrusions 05.14 Perform penetration testing to find weaknesses in the access control systems.

06.0 Describe cryptography concepts, standards, and applications-The student will be able to:

06.01 Demonstrate an understanding of the encryption/decryption process. 06.02 Demonstrate an understanding of the basic functions involved in key management including creation, distribution,

verification, revocation, destruction, storage, recovery, and life span of keys. 06.03 Utilize various forms of cryptography, digital certificates, and digital signatures to achieve confidentiality, integrity,

authentication, and non-repudiation in an enterprise data communications network. 06.04 Discuss the creation and use of digital certificates and digital signatures to provide authentication of users and

verification of data integrity in network communications. 06.05 Employ cryptographic algorithms such as DES, RSA, MD5 and DSA. 06.06 Identify the strengths and weaknesses of cryptographic algorithms and the effects of key length. 06.07 Implement current popular key distribution methods including manual, Kerberos™, and Internet Security

Association and Key Management Protocol (ISAKMP). 06.08 Utilize application and network-based protocols such as Secure Socket Layer (SSL), Secure HyperText Transfer

Protocol (SHTTP), and Internetworking Protocol Security (IPSEC). 06.09 Describe the use of hardware components such as smart cards and tokens.

07.0 Perform telecommunications and network security activities – The student will be able to:

07.01 Utilize protocol layering models such as the Open Systems Interconnection (OSI) model in analyzing network security threats.

07.02 Evaluate the security implications involved with the various physical media types such as fiber optics, twisted pair, and wireless communications.

07.03 Describe security concerns with using certain network topologies such as star, bus, mesh, and ring. 07.05 Employ network monitors and packet sniffers to identify security threats.

Form 2A, Page 4 LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 07.07 Discuss the security vulnerabilities of the Transmission Control Protocol/Internetworking Protocol (TCP/IP) protocol stack.

202

10.0 Demonstrate an understanding of e-commerce-The student will be able to:

10.06 Discuss the steps necessary to maintain transaction integrity.

13.0 Design and implement physical security measures-The student will be able to:

13.01 Identify the physical threats to an enterprise’s resources that include the employees, facilities, data, equipment, support systems, media, and supplies they utilize.

13.02 Diagnose an enterprise’s physical vulnerabilities to threats from natural disasters such as fire, flooding, and power loss.

13.03 Specify possible countermeasures to physically protect an enterprise’s resources and sensitive information. 13.04 Develop a list of physical facility requirements to secure the premises. 13.05 Evaluate the applicability of technical controls such as smart cards, access logs, and intrusion detection systems.

14.0 Perform operations and security management practices-The student will be able to:

14.08 Compare the advantages and disadvantages of internal versus external audits. 14.10 Identify different types of monitoring including event, hardware, and illegal software. 14.13 Perform penetration testing activities including sniffing, eavesdropping, dumpster diving, and social engineering. 14.14 Understand principles of risk management and asset valuation. .

15.0 Employ applications and systems development security techniques- The student will be able to:

15.06 Analyze local environment application issues including viruses, Trojan horses, logic bombs and worms. 15.09 Compare different forms of data/information storage including primary, secondary, real, virtual, random, volatile,

and sequential. 15.11 Understand the difference between supervisory and user modes of operation. 15.12 Identify various levels of application integrity including network, operating system, database, and file level

integrity. 15.13 Define the various types of computer viruses and malicious code and the roles that hackers, crackers, phreaks, and

virus writers play in developing and utilizing malicious code.

Form 2A, Page 5 LIST PERFORMANCE STANDARD ADDRESSED: (Continued) NUMBER(S): TITLES(S): 17.0 Describe ethical issues, pertinent laws, and how to conduct investigations-The student will be able to:

17.01 Understand the major categories and types of laws as to how they relate to E-commerce, including criminal law, civil law and administrative law.

17.03 Describe abnormal and suspicious activity as it relates to database and e-commerce security. 17.04 Analyze potential data security threats such as fraud or collusion. 17.06 Identify the major categories of computer crime and attacks, including military, business, financial,

terrorist, grudge and “fun” attacks. 17.08 Discuss major ethical and legal issues related to Internet use.

18.0 Perform general organizational computing workplace competencies- The student will be able to:

18.01 Follow oral and written instructions. 18.05 Interpret appropriate information from graphics, maps, or signs. 18.06 Demonstrate self-motivation and responsibility to complete an assigned task.

203

18.08 Identify and discuss issues contained within professional codes of conduct. 18.09 Identify and discuss intellectual property rights and licensing issues. 18.10 Identify potential sources of employee/employer or employee/employee conflict and discuss possible approaches

to resolve such disagreements. 20.0 Perform documentation and technical reference activities-The student will be able to:

20.01 Use technical vocabulary appropriately 20.02 Locate information in printed and online technical references

PROGRAM TITLE: Network Systems Technology COURSE TITLE: Techniques of Computer Hacking and Incident Handling CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:


PROGRAM TITLE: IT Security COURSE TITLE: Techniques of Computer Hacking and Incident Handling CIP NUMBER: 1511100306 LIST PERFORMANCE STANDARDS ADDRESSED:


PROGRAM TITLE: Digital Forensics COURSE TITLE: Techniques of Computer Hacking and Incident Handling CIP NUMBER: 0511100119 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):





204

REPLACEMENT CLOA




Section 1

COURSE PREFIX AND NUMBER: CET 2662 SEMESTER CREDIT HOURS (CC): 4 CONTACT HOURS (NCC):

COURSE TITLE: Techniques of Computer Hacking and Incident Handling

Section 2










Section 4




Section 5







2

The student will be taught the principles of industry standard security penetration testing.

Course The course requires the student to perform penetration testing in a closed network laboratory environment. Using tools of the trade the student will evaluate the security of a network and computer facility.

3

The student will learn to perform network analysis.

Course Each student will be required to install, configure, and utilize the network analysis tool Ethereal. They will be required to create and implement the proper filter for the specific capture or display function.

4

The student will learn to evaluate the security of a computer facility.

Course Each student will be required to install, configure, and utilize security evaluation products including Scanners, Nmap, SuperScan 3&4.0, LanGurd, Nessus, and WHCC.

5

The student will be taught to recognize the existence of a malware or spyware infection and to mitigate its effect.

Course Each student will be required to install, configure, and analyze the effects of Trojans Programs including Netbus, BO2k, and SubSeven.

205

6

The student will be taught to understand the effects of a Distributed Denial of Service attack and mitigating methods for dealing with an attack.

Course Each student will be required to install, configure, launch, and analyze Denial of Service malware including Flooders, Nukers, and DoSers.

8

The students will be taught to use Command Line Utilities from the DOS operating system to support their penetration testing.

Course Each student will be required to install, configure, and test Command Line Utilities from Sysinternals .com and other Open Systems software sources.

9

The student will be taught to recognize the process used by malware authors to implement some of the most devastating attacks on the Internet community in recent years.

Course The student will revise the source code , compile, and execute the following attack tools: SQL-Slammer Exploit, MSBlaster-Nachi Exploit, ISSX Exploit, and Jill-Kill Exploit. The student will be required to evaluate the process and detail the results.

The student will utilize the information and techniques learned in the previous classes to protect a network or computer facility using Intrusion Detection Systems.

Course Each student will be required to install, configure, and test the product SNORT Intrusion Detection System. The student will create attack signatures of known malware, install, and execute the process. The lab will be evaluated based on the accuracy of the detection process.

Section 7

Name of Person Completing This Form: _Cheryl Schmidt Dr. Walter Eaton Date: : 3/13/2008 10-2-14_____________

206

Form 2A, Page 1


COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CET 2629 COURSE TITLE: Internet Troubleshooting Support (CCNP TSHOOT)

PREREQUISITE(S): CTS 2659 and CTS 2657 both with a grade of “C” or higher COREQUISITE(S): None STUDENT ADVISING NOTES: None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other __________: FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: 27 CATALOG COURSE DESCRIPTION: This course teaches students how to monitor and maintain complex, enterprise routed and switched IP networks. Skills learned include the planning and execution of regular network maintenance, as well as support and troubleshooting using technology based processes and best practices, based on systematic and industry recognized approaches. Extensive labs emphasize hands-on learning and practice to reinforce troubleshooting techniques. CCNP ROUTE and CCNP SWITCH are both prerequisites for this course. SUGGESTED TEXT(S): Troubleshooting and Maintaining Cisco IP Networks (TShoot) IMPLEMENTATION DATE: Spring Term, 2008 (20082) REVIEW OR MODIFICATION DATE: Spring Term, 2013 (20132) Proposal 2012-122 Fall Term 2015 (20161)

207

Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC

I. Planning Maintenance for Complex Networks 3 II. Troubleshooting Processes for Complex Enterprise Networks 5 III. Using Maintenance and Troubleshooting Tools and Applications 6 IV. Maintaining and Troubleshooting Campus Switched Solutions 6 V. Maintaining and Troubleshooting Routing Solutions 4 VI. Troubleshooting Addressing Services 6 VII. Troubleshooting Network Performance Issues 4 VIII. Troubleshooting Converged Networks 4 IX. Maintaining and Troubleshooting Network Security Implementations 2

X. Review and Preparation for Troubleshooting Complex Enterprise 6 Networks

X. Case Studies 4 XI. Hands-on Testing 10 _____ Total: 60

208

Form 2A, Page 3

PROGRAM TITLE: Networking Services Technology COURSE TITLE: Internet Troubleshooting Support (CCNP TSHOOT) CIP NUMBER: AS 1511090103 LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS – The student will be able to: 01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked

environments. 01.10 Identify and discuss issues related to naming conventions for user ids, email, passwords, and network devices. 01.12 Identify and describe current relevant IEEE network standards. 01.13 Illustrate typical network topologies. 01.14 Identify advantages and disadvantages of each topology. 01.17 Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes. 01.18 Identify major emerging technologies (such as ATM, VPN, and voice over IP). 01.19 Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and gigabit transmission rates). 01.21 Design a LAN, including the specification of architecture, hardware, software, etc. 01.22 Identify the advantages of VLANs. 01.23 Characterize a VLAN implementation. 01.24 Describe the function of a spanning tree algorithm. 01.25 Identify a proper network design with a spanning tree component. 01.27 Produce effective documentation.

02.0 DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS – The student will be able to: 02.19 Identify evolving issues, such as gigabit transmission requirements, voice over IP, and wireless technologies.

05.0 UNDERSTAND, INSTALL AND CONFIGURE NETWORK HARDWARE – The student will be able to: 05.09 Describe current wireless technologies such as satellite, microwave, spread spectrum RF, and infrared. 05.10 Identify advantages and disadvantages of wireless and cable technologies. 05.11 Cite appropriate uses of wireless and cable technologies. 05.12 Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers, switches, and gateways. 05.15 Describe the requirements for connecting peripherals directly to a network. 05.24 Set up a network using cable technology. 05.25 Set up a network using wireless technology. 05.26 Use current connectivity devices such as hubs, repeaters, bridges, routers, switches, and gateways.

07.0 PERFORM INTERNETWORKING ACTIVITIES – The student will be able to: 07.06 Explain how the first three layers of the OSI model relate to routing and switching. 07.08 Differentiate among routing, switching and bridging. 07.15 Configure routers to simulate a WAN/LAN network.


07.17 Configure access lists to limit traffic and enhance security. 07.18 Explain three major security concerns relating to data communications.


209

08.05 Grant/deny access to peripherals. 08.06 Grant/deny access to logins. 08.08 Perform network monitoring activities to ensure account integrity. 08.29 Use network management tools effectively to integrate and manage network resources.

09.0 PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES – The student will be able to: 09.02 Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network problems. 09.03 Recognize and resolve basic hardware and software configuration problems. 09.04 Eliminate the obvious using techniques such as substitution. 09.05 Trace for connectivity issues through each system component. 09.06 Identify resources for troubleshooting including online documentation. 09.07 Follow standard operating procedures for troubleshooting hardware and software.

10.0 PERFORM DOCUMENTATION AND TECHNICAL REFERENCE ACTIVITIES – The student will be able to: 10.01 Describe appropriate documentation procedures and practices. 10.09 Locate technical information online. 10.10 Evaluate information located through online research.

12.0 DEMONSTRATE PROFESSIONAL DEVELOPMENT SKILLS – The student will be able to understand the importance of: 12.01 Attending classes, seminars, and workshops. 12.02 Reviewing literature and reading current literature. 12.03 Evaluating skills and taking necessary steps to upgrade.

14.0 PERFORM GENERAL ORGANIZATIONAL COMPUTING WORKPLACE COMPETENCIES – The student will be able to: 14.01 Follow oral and written instructions. 14.03 Participate in group discussion as a member and as a leader. 14.04 Obtain appropriate information form graphics, maps, or signs. 14.06 Demonstrate self-motivation and responsibility to complete an assigned task. 14.20 Apply principles and techniques for being a productive, contributing member of a team. 14.22 Apply principles and techniques for working productively with people of diverse cultures and backgrounds.

PROGRAM TITLE: Network Systems Technology COURSE TITLE: Internet Troubleshooting Support (CCNP TSHOOT) CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:



210




Section 1


COURSE TITLE: Internet Troubleshooting Support (CCNP TSHOOT)

Section 2










Section 4




Section 5








Plan and document the most common maintenance functions in complex enterprise networks.


Develop a troubleshooting process to identify and solve problems in complex enterprise networks.


Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks.


Practice maintenance procedures and fault resolution in switched environments.


211




Practice maintenance procedures and fault resolution in routing environments.


Troubleshoot NAT/PAT, DHCP, and other services.


Identify and troubleshoot network performance issues.


Troubleshoot wireless connectivity, VoIP, and video.


Practice maintenance procedures and fault resolution in a secure infrastructure.


Practice maintenance procedures and fault resolution in a complex environment.


Section 7 Name of Person Completing This Form: Kevin Hampton Date: 11/14/14

212

Form 2A, Page 1


COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CET 2600 COURSE TITLE: Network Fundamentals (Cisco 1) Modify Title

PREREQUISITE(S): CTS 1131 and CTS 1133 both with a grade of “C” or higher COREQUISITE(S): None STUDENT ADVISING NOTES: None CREDIT HOURS: 3 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture Discussion: 3 Laboratory: 1 Other ____________: FACULTY WORKLOAD POINTS: 3.7 STANDARDIZED CLASS SIZE ALLOCATION: 24 COURSE DESCRIPTION: This course teaches basic networking concepts. Hands-on laboratories are part of the curriculum.

SUGGESTED TEXT(S): SUGGESTED TEXT(S): Companion Guide by Cisco Press (lLatest eEdition) Lab Manual by Cisco Press (Latest Edition) IMPLEMENTATION DATE: Fall Term, 2008 (20091) REVIEW OR MODIFICATION DATE: Spring Term, 2003 (20032) Fall Term, 2005 (20061) Fall Term, 2007 (20081) Spring Term, 2008 (20082) Fall Term, 2008 (20091) Spring Term, 2011 (20112) Proposal 2010-01 Spring Term, 2013 (20132) Proposal 2012-122 Fall Term 2014 (20151) – Proposal 2014-12 Fall Term, 2015 (20161)

213

Form 2A, Page 2 CONTACT HOURS COURSE TOPICS __PER TOPIC___

I. Networking Fundamentals 2 II. Networking Media Including Basics, Testing, and Using with LANs/WANs 2 II. Network Protocols and Communications 2 III. Network Access including protocols and identifying and testing network media 2

IV. Ethernet Fundamentals and Technologies 82 IV. TCP/IP 8 V. Network Layer Protocols and Routing Tables 2

VI. Transport Layer Protocols including TCP and UDP 2

VII. Protocol Analyzer 2 VIII IPv4/IPv6 Addressing 6 IX. Subnetting/VLSM 12 X. Basic router and Switch Configuration, Commands, and Management 1814 VII. Network Technology presentations 2 XI. Application Layer Protocols 2 XII. Elements of a functioning network such as security, managing, monitoring and testing 2 XIII. Hands-on Testing 8 6 XIV. Written Testing 4

Total 60

214

Form 2A, Page 3 PROGRAM TITLE: Networking Services Technology COURSE TITLE: Network Fundamentals CIP NUMBER: 1511090103 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS. – The student will be able to:

01.01 Explain the use of binary numbers to represent instructions and data. 01.02 Describe the hardware implications of the use of binary representation of instructions and data. 01.03 Convert numbers among decimal, binary, and hexadecimal representation. 01.04 Perform binary arithmetic. 01.05 Identify various coding schemes (ASCII, etc.). 01.06 Discuss various data types (signed and unsigned integers, floating point, etc.). 01.07 Identify several advantages and disadvantages of networked and non-networked environments. 01.08 Describe current network environments, such as peer-to-peer and client/server. 01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments. 01.10 Identify and discuss issues related to naming conventions for user ids, email, passwords, and network devices. 01.11 List and define layers in the OSI and TCP/IP network protocol models. 01.12 Identify and describe current relevant IEEE network standards. 01.13 Illustrate typical network topologies. 01.14 Identify advantages and disadvantages of each topology. 01.15 Describe the major functions of LAN hardware protocols such as Ethernet, token ring, FDDI, and arcnet. 01.16 Describe LAN software protocols such as IPX/SPX, TCP/IP, and NetBEUI. 01.17 Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes. 01.18 Identify major emerging technologies (such as ATM, VPN, and voice over IP). 01.19 Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and

gigabit transmission rates). 01.21 Design a LAN, including the specification of architecture, hardware, software, etc. 01.22 Identify the advantages of VLANs. 01.23 Characterize a VLAN implementation. 01.24 Describe the function of a spanning tree algorithm.

02.0 DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS. – The student will be able to:

02.01 Differentiate between telecommunications and data communications. 02.02 Describe the main functions of each relevant current standard setting organization (IEEE, TIA, etc.).


02.03 Compare and contrast digital communications lines and cable characteristics (e.g. ISDN, DSL, T-1 and T-3). 02.08 Discuss signal representation and modulation. 02.10 Compare and contrast synchronous and asynchronous serial transmission. 02.11 Compare and contrast major data communications media in terms of data flow, data codes, and transmission

codes. 02.12 Define common error detection and correction mechanisms. 02.13 Identify LAN access control methods (CSMA/CD, token passing, etc.).

215

02.14 Compare and contrast the major features of the LAN access methods. 02.15 Describe asynchronous protocols. 02.16 Describe synchronous serial link protocols. 02.17 Identify and describe file transfer protocols and methodologies. 02.18 Describe data compression methodologies used for file transfer. 02.19 Identify evolving issues, such as gigabit transmission requirements, voice over IP, and wireless technologies.

04.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE. – The student will be able to:

04.01 Describe the functions and major components (BIOS, task management, etc.) of a computer operating system. 04.02 Identify current operating systems and describe their important features. 04.08 Create, use, and maintain system configuration files. 04.15 Describe procedures for uninstalling operating system software. 04.17 Install and configure applications software upgrades.

05.0 UNDERSTAND, INSTALL AND CONFIGURE NETWORK HARDWARE. – The student will be able to:

05.01 Describe the major functions of network server hardware components. 05.10 Identify advantages and disadvantages of wireless and cable technologies. 05.11 Cite appropriate uses of wireless and cable technologies. 05.12 Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers,

switches, and gateways. 05.13 Describe the hardware needed to connect a LAN to the Internet. 05.17 Set up and configure client hardware (including installation of NICs and NIC drivers). 05.22 Test the cable using industry standard measurements. 05.24 Set up a network using cable technology. 05.25 Set up a network using wireless technology. 05.26 Use current connectivity devices such as hubs, repeaters, bridges, routers, switches, and gateways.

Form 2A, Page 5 LIST PERFORMANCE STANDARDS ADDRESSED: (Continued) NUMBER(S): TITLES(S): 07.0 PERFORM INTERNETWORKING ACTIVITIES. – The student will be able to:

07.01 Describe WAN topologies and MAN topologies. 07.02 Differentiate between WAN topologies and LAN topologies. 07.03 Compare and contrast routing protocols (e.g., RIP, OSFP). 07.04 Describe the general routing problem and common solutions (including routing verses bridging). 07.05 Identify and describe WAN protocols. 07.06 Explain how the first three layers of the OSI model relate to routing and switching. 07.07 Describe various routing protocols such as RIP, OSPF. 07.08 Differentiate among routing, switching and bridging. 07.09 Install routers to simulate a WAN/LAN network. 07.10 Explain each step necessary for connecting a network to the Internet. 07.11 Explain the differences between connecting to the Internet via a dial-up connection vs. a dedicated connection. 07.12 Identify two major network issues associated with each of Internet, intranet, and extranet. 07.13 Implement LAN/WAN connections, including virtual private networks (VPN), permanent virtual circuits (PVC),

frame relay, tunneling, remote and mobile user access, etc. 07.14 Define the basic software components of a WAN. 07.15 Configure routers to simulate a WAN/LAN network. 07.16 Explain the function and purpose of firewalls and firebreaks and their purpose. 07.18 Explain three major security concerns relating to data communications.

216

08.0 PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES. – The student will be able to:

08.03 Create and test account templates and policies. 08.06 Grant/deny access to logins. 08.30 Explain RMON and SNMP and their use in monitoring a network. 08.33 Discuss quality-of-service considerations and switching prioritization. 08.34 Describe routing metrics such as hop counts, cost, etc. 08.35 Describe typical WAN links and discuss bandwidth considerations.

09.0 PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES. – The student will be able to:


problems.* 09.03 Recognize and resolve basic hardware and software configuration problems. 09.04 Eliminate the obvious using techniques such as substitution.


09.05 Trace for connectivity issues through each system component. 09.06 Identify resources for troubleshooting including online documentation. 09.07 Follow standard operating procedures for troubleshooting hardware and software. 09.08 Implement restoration of critical resources. 09.09 Determine when to escalate issues based on predefined guidelines. 09.10 Document problems and solutions for future reference. 09.11 Assemble reference manual including frequently asked questions.

10.0 PERFORM DOCUMENTATION AND TECHNICAL REFERENCE ACTIVITIES. – The student will be able to:

10.05 Document the router configuration. 10.09 Locate technical information online. 10.10 Evaluate information located through online research.

12.0 DEMONSTRATE PROFESSIONAL DEVELOPMENT SKILLS. – The student will be able to understand the importance of:


14.0 PERFORM GENERAL ORGANIZATIONAL COMPUTING WORKPLACE COMPETENCIES. – The student will be able to:

14.01 Follow oral and written instructions. 14.10 Identify and discuss software-licensing issues. 14.11 Identify and discuss property rights and licensing issues. 14.12 Identify and discuss privacy issues. 14.13 Identify and discuss encryption issues. 14.23 Identify techniques for stress management and prevention of job burn-out. 14.24 Use appropriate communication skills, telephone etiquette, courtesy, and manners when dealing with customers.

217

14.25 Communicate effectively with individuals lacking a technical background. 14.26 Give clear detailed technical oral instructions.

Form 2A, Page 7 PROGRAM TITLE: Biomedical Engineering Technology COURSE TITLE: Network Configuration CIP NUMBER: 1615040101 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S): 06.0 UNDERSTAND BASIC NETWORKING PRINCIPLES – The student will be able to:

06.01 Understand basic network hardware technologies. 06.02 Understand basic network software technologies. 06.03 Demonstrate proficiency in understanding broad-based vendor independent network hardware technologies such as:

a. Local Area Networks (LAN) b. Wide Area Networks (WAN)

06.04 Demonstrate proficiency in understanding basics in principle software protocols such as TCP/IP functions.

218



PROGRAM TITLE: IT Security COURSE TITLE: Network Configuration CIP NUMBER: 1511100306 LIST PERFORMANCE STANDARDS ADDRESSED:


PROGRAM TITLE: Computer Information Technology COURSE TITLE: Network Configuration CIP NUMBER: 1511010305 LIST PERFORMANCE STANDARDS ADDRESSED:

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/1511010305.rtf PROGRAM TITLE: Biomedical Engineering Technology COURSE TITLE: Network Configuration CIP NUMBER: 1615040101 LIST PERFORMANCE STANDARDS ADDRESSED: http://www.fldoe.org/workforce/dwdframe/1314/mfg/rtf/1615040101.rtf PROGRAM TITLE: Network Infrastructure COURSE TITLE: Network Configuration CIP NUMBER: 0511100114 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):







219


At Jacksonville



Section 1


COURSE TITLE: Network Fundamentals (Cisco 1)

Section 2










Section 4






Section 5








Use the OSI and TCP/IP models and their associated protocols and applications to explain how data flows in a network.

Course Written assessments

Describe the operation of data networks including LAN and WAN basic operation, basic routing and switching concepts, functions of various network devices, and differences/characteristics of physical and logical network topologies.


Distinguish between layer 2 and layer 3 addressing, TCP/IP protocols, and port numbers.


Without aids of any type, implement an IPv4 VLSM and IPv6 addressing scheme to meet network requirements.

Course Hands-on and/or written assessments

Implement a small network including hosts, routers, switches, IP configuration, and cabling.

Course Hands-on and/or written testing

220

Identify and implement common LAN cables. Course Hands-on testing

Perform basic troubleshooting on a multi-LAN environment.

Course

Written tests and/or hands-on testing where instructor inserts problems for students to solve. Two out of three problems is considered mastery.

Describe the encapsulation process including the addressing and headers that are added/removed as a packet moves from one network to another network.


Recognize and analyze packets obtained from a TCP/IP network.

Course Labs

Section 7 Name of Person Completing This Form: Cheryl SchmidtKevin Hampton Date: 1/23/14 9/23/2014

221

Form 2A, Page 1


COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CET 2588 COURSE TITLE: Network+ Certification Review PREREQUISITE(S): None COREQUISITE(S): None CREDIT HOURS: 2 CONTACT HOURS/WEEK: 2 CONTACT HOUR BREAKDOWN: Lecture Discussion: 2 Laboratory: Other ____________: FACULTY WORKLOAD POINTS: 2 STANDARDIZED CLASS SIZE ALLOCATION: 20 24 COURSE DESCRIPTION: This course reviews information contained on the Network+ Certification exam. SUGGESTED TEXT(S): Mike Meyers Certification Passport Network+

Publisher: McGraw-Hill Network+ Exam Cram Publisher: Pearson (latest edition)

IMPLEMENTATION DATE: Fall Term, 2001 (20021) REVIEW OR MODIFICATION DATE: Fall Term, 2002 (20031) Fall Term, 2008 (20091) - 2008-21 Proposal Fall Term, 2015 (20161)

222

Form 2A, Page 2 CONTACT HOURS COURSE TOPICS PER TOPIC___ I. Network Basics 5 6 II. OSI Model Network Media and Topologies 5 6 III. TCP/IP Fundamentals Network Management 5 6 IV. TCP/IP Suite and Utilities Network Security 5 6 V. Network Implementation 5 6 VI. Network Troubleshooting 5

223

Form 2A, Page 3 PROGRAM TITLE: Networking Services Technology COURSE TITLE: Basic Networking Certification Review CIP NUMBER: 1511090103 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS – The student will be able to:

01.03 Convert numbers among decimal, binary, and hexadecimal representation. 01.04 Perform binary arithmetic. 01.05 Identify various coding schemes (ASCII, etc.). 01.07 Identify several advantages and disadvantages of networked and non-networked environments. 01.08 Describe current network environments, such as peer-to-peer and client/server. 01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments. 01.10 Identify and discuss issues related to naming conventions for user ids, email, passwords, and network devices. 01.11 List and define layers in the OSI and TCP/IP network protocol models. 01.12 Identify and describe current relevant IEEE network standards. 01.13 Illustrate typical network topologies. 01.14 Identify advantages and disadvantages of each topology. 01.15 Describe the major functions of LAN hardware protocols such as Ethernet, token ring, FDDI, and arcnet. 01.16 Describe LAN software protocols such as IPX/SPX, TCP/IP, and NetBEUI. 01.17 Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes. 01.18 Identify major emerging technologies (such as ATM, VPN, and voice over IP). 01.19 Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and

gigabit transmission rates). 01.20 Discuss the design and function of a storage-area network (SAN). 01.21 Design a LAN, including the specification of architecture, hardware, software, etc. 01.22 Identify the advantages of VLANs. 01.23 Characterize a VLAN implementation.


02.01 Differentiate between telecommunications and data communications. 02.02 Describe the main functions of each relevant current standard setting organization (IEEE, TIA, etc.). 02.03 Compare and contrast digital communications lines and cable characteristics (e.g. ISDN, DSL, T-1 and T-3). 02.04 Describe ATM technology; discuss the functions and applications of this technology. 02.05 Describe the functioning of modems, their features and operating characteristics. 02.09 Describe current data code systems used in data communication.

Form 2A, Page 4 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):

02.10 Compare and contrast synchronous and asynchronous serial transmission. 02.11 Compare and contrast major data communications media in terms of data flow, data codes, and transmission codes. 02.12 Define common error detection and correction mechanisms. 02.13 Identify LAN access control methods (CSMA/CD, token passing, etc.). 02.14 Compare and contrast the major features of the LAN access methods. 02.15 Describe asynchronous protocols. 02.16 Describe synchronous serial link protocols. 02.17 Identify and describe file transfer protocols and methodologies. 02.18 Describe data compression methodologies used for file transfer.

224

02.19 Identify evolving issues, such as gigabit transmission requirements, voice over IP, and wireless technologies. 03.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER HARDWARE – The student will be able to:

03.05 Implement proper procedures for handling and safeguarding equipment. 03.07 Analyze the user’s needs 03.12 Install and configure network hardware components. 03.13 Design and implement test procedure. 03.15 Configure systems and establish baseline.


04.03 Use an operating system for activities such as data and file management. 04.04 Identify current systems utilities and describe their functions. 04.05 Use system software to perform routine maintenance tasks such as backup, hard drive defragmentation, etc. 04.06 Use operating systems of different brands and platforms. 04.07 Use both stand-alone operating systems and network operating systems. 04.08 Create, use, and maintain system configuration files. 04.19 Install and configure client software for connecting to LANs, WANs, and the Internet (network client, WWW browser,

terminal emulation, file transfer, etc.). 04.20 Install and configure client software for client/server and network-based applications (e-mail, videoconferencing,

database, etc.). 04.21 Install applications on a server and configure clients for network access.


05.01 Describe the major functions of network server hardware components. 05.02 Describe the server hardware requirements. 05.03 Describe the hardware needed for hosting a Web site. 05.04 Identify a variety of specialized servers (e.g. proxy, e-mail, DHCP, Web, etc.) and describe the hardware requirements. 05.05 Describe the major functions of network client hardware components.


05.06 Describe client hardware requirements. 05.07 Differentiate between hardware used to implement different topologies such as token ring and Ethernet. 05.08 Recognize and describe current cable technologies such as twisted-pair, coaxial, and fiber optic, and identifying issues

associated with plenum versus non-plenum cable plants. 05.09 Describe current wireless technologies such as satellite, microwave, spread spectrum RF, and infrared. 05.10 Identify advantages and disadvantages of wireless and cable technologies. 05.11 Cite appropriate uses of wireless and cable technologies. 05.12 Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers, switches,

and gateways. 05.13 Describe the hardware needed to connect a LAN to the Internet. 05.14 Describe the function of network storage devices and other peripherals (RAID, CD towers, printers, fax machines,

scanners, printer/fax/copiers, imaging devices, and document center equipment, etc.). 05.15 Describe the requirements for connecting peripherals directly to a network. 05.22 Test the cable using industry standard measurements.


06.01 Describe the major functions of network server software components. 06.02 Compare and contrast major functions and features of current network operating systems (including directory

services).

225

06.13 Describe the major functions of network client software components. 07.0 PERFORM INTERNETWORKING ACTIVITIES – The student will be able to:

07.01 Describe WAN topologies and MAN topologies. 07.02 Differentiate between WAN topologies and LAN topologies. 07.03 Compare and contrast routing protocols (e.g., RIP, OSFP). 07.05 Identify and describe WAN protocols. 07.06 Explain how the first three layers of the OSI model relate to routing and switching. 07.08 Differentiate among routing, switching and bridging. 07.10 Explain each step necessary for connecting a network to the Internet. 07.11 Explain the differences between connecting to the Internet via a dial-up connection vs. a dedicated connection. 07.12 Identify two major network issues associated with each of Internet, intranet, and extranet. 07.16 Explain the function and purpose of firewalls and firebreaks and their purpose. 07.18 Explain three major security concerns relating to data communications.


08.01 Create and manage user accounts based on standard criteria including department, application needs, and permissions.


08.08 Perform network monitoring activities to ensure account integrity. 08.09 Establish procedures for termination of user accounts. 08.13 Describe current encryption standards - public vs. private key, NSA DES, PGP. 08.14 Describe the functions and characteristics of firewalls. 08.16 Discuss the functions of authentication servers, RADIUS, and VPN. 08.17 Establish files backup procedures. 08.35 Describe typical WAN links and discuss bandwidth considerations. 08.36 Provide examples of WAN backup techniques such as dial-backup that illustrate when they are appropriate.



problems.* 09.03 Recognize and resolve basic hardware and software configuration problems. 09.04 Eliminate the obvious using techniques such as substitution. 09.05 Trace for connectivity issues through each system component.

226

Form 2A, Page 6

PROGRAM TITLE: Network Systems Technology COURSE TITLE: Network+ Certification Review CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:



227


At Jacksonville



Section 1


COURSE TITLE: Network+ Certification Review

Section 2










Section 4




Section 5







2 Identify strengths and weaknesses in networking areas.


3 Develop questions related to the networking topics.


4 Provide feedback to other student’s questions related to networking areas.




Section 7 Name of Person Completing This Form: ___Cheryl A. Schmidt______________ Date: __10/21/14____

228

Form 2A, Page 1



COURSE NUMBER: CAP 2141

COURSE TITLE: Data Forensics II – Advanced

PREREQUISITE(S): CAP 2140 with a grade of “C” or higher


CREDIT HOURS: 4



Lecture Discussion: 3

Laboratory: 1

Other ____________:



ALLOCATION: 24

COURSE DESCRIPTION: This course provides information on advanced computer forensics and how to prepare for and conduct a

computer investigation, use of computer forensics software including Access data’s Forensic Toolkit FTK and Guidance Software’s

Encase, use of computer forensics acquisition hardware including Forensic Recovery Evidence Device (FRED), FRED DX (Dual

Xeon), Ultimate Tool Kit Write Blocker suite, Voom Hardcopy II III, advanced techniques in Windows Registry analysis utilizing FTK’s

Registry Analyzer, recover forensic data from handheld devices such as PDAs, Pagers, and cell phones using Paraben’s Cell and PDA

Seizure, Cellebrite UFED Physical Analyzer, Accessdata Mobile Phone Plus, password recovery tools including Accessdata’s PRTK,

analysis of Windows and Linux operating systems. Windows XP operating system, and forensic analysis of Vista, Microsoft’s newest

operating system. Hands-on exercises are an integral part of the course.

SUGGESTED TEXT(S): SUGGESTED TEXT(S): Guide to Computer Forensics and Investigations

File System Forensic Analysis; Publisher: ISC2


REVIEW OR MODIFICATION DATE: Fall Term, 2015 (20161)

229

Form 2A, Page 2

CONTACT HOURS

COURSE TOPICS __PER TOPIC__

I. Advanced computer forensics and how to prepare for and conduct a computer investigation. 8

II. Use of computer forensics the latest software 10

III. Use of computer forensics acquisition hardware 10

IV. Advanced techniques in Windows Registry analysis 6

V. Recover forensic data from handheld devices such as PDAs, Pagers, and cell phones 6

VI. Password recovery tools 6

VII. Analysis of Windows XP operating system 6

VIII. Hands-on testing 4

IX. Written Testing 4 60

230

Form 2A, Page 3

PROGRAM TITLE: Computer Engineering Technology

COURSE TITLE: Data Forensics II – Advanced



01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS – The student will be able to: 01.01 Explain the use of binary numbers to represent instructions and data. 01.02 Describe the hardware implications of the use of binary representation of instructions and data. 01.03 Convert numbers among decimal, binary, and hexadecimal representation. 01.04 Perform binary arithmetic. 01.05 Identify various coding schemes (ASCII, etc.). 01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments. 01.10 Identify and discuss issues related to naming conventions for user ids, email, passwords, and network devices. 04.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE – The student will be able to: 04.01 Describe the functions and major components (BIOS, task management, etc.) of a computer operating system. 04.02 Identify current operating systems and describe their important features. 04.04 Identify current systems utilities and describe their functions. 04.05 Use system software to perform routine maintenance tasks such as backup, hard drive defragmentation, etc. 04.10 Use basic features of office productivity software. 04.12 Use software produced by multiple vendors. 08.0 PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES – The student will be able to: 08.02 Establish, document and disseminate user security guidelines. 08.08 Perform network monitoring activities to ensure account integrity. 08.11 Document security policies and violations. 08.12 Install and update anti-virus software. 08.15 Address security issues raised by the ability to access server remotely. 12.0 DEMONSTRATE PROFESSIONAL DEVELOPMENT SKILLS – The student will be able to understand the importance of: 12.01 Attending classes, seminars, and workshops. 12.02 Reviewing literature and reading current literature. 12.03 Evaluating skills and taking necessary steps to upgrade.

PROGRAM TITLE: Network Systems Technology COURSE TITLE: Data Forensics II – Advanced CIP NUMBER: 1511100111 LIST PERFORMANCE STANDARDS ADDRESSED:

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/1511100111.rtf PROGRAM TITLE: IT Security COURSE TITLE: Data Forensics II - Advanced CIP NUMBER: 1511100306 LIST PERFORMANCE STANDARDS ADDRESSED:

http://www.fldoe.org/workforce/dwdframe/1415/it/rtf/1511100306.rtf PROGRAM TITLE: Digital Forensics COURSE TITLE: Data Forensics II - Advanced CIP NUMBER: 0511100119 LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S):





231

REPLACEMENT CLOA




Section 1

COURSE PREFIX AND NUMBER: : CAP 2141 SEMESTER CREDIT HOURS (CC): 4 CONTACT HOURS (NCC):

COURSE TITLE: Data Forensics II - Advanced

Section 2










Section 4




Section 5







2

The student will understand advanced

computer forensics and how to prepare for

and conduct a computer investigation.

Course Written and hands-on assessments

In-class and online examinations and hands-on graded exercises to

demonstrate proficiency and student comprehension.

3

The student will become proficient in the use of computer forensics software including Accessdata’s Forensic Toolkit FTK and Guidance Software’s Encase.




4

The student will become proficient in the use of computer forensics acquisition hardware including Forensic Recovery Evidence Device (FRED), Ultimate Tool Kit Write Blocker suite, Voom Harcopy II III




232

5

The student will learn advanced techniques

in Windows Registry analysis utilizing FTK’s

Registry Analyzer.




6

The student will learn to recover forensic

data from handheld devices such as PDAs,

Pagers, and cell phones using Paraben’s

Cell and PDA Seizure.

Cellebrite UFED Physical Analyzer and

Accessdata MPE+ Mobile Phone Analyzer

Course

Written and hands-on assessments



8

The student will become proficient with

password recovery tools including

Accessdata’s PRTK.




9

The student will become proficient in the

analysis of Windows XP operating system.

and Linux operating systems




The student will be introduced to the

forensic analysis of Vista, Microsoft’s

newest operating system utilizing

advanced JTAG and Chip-Off methods

Course

Written and hands-on assessments



Section 7 Name of Person Completing This Form: ____Dr. Walter Eaton__________ Date: _10-1-14____________

233

Form 2A, Page 1



COURSE NUMBER: CAP 2140

COURSE TITLE: Data Forensics I

PREREQUISITE(S): CTS 1131, CTS 1133 and CTS 1120 all with a grade of “C” or

higher


CREDIT HOURS: 4



Lecture Discussion: 3

Laboratory: 1

Other ____________:



ALLOCATION: 20

COURSE DESCRIPTION:

This course provides information on identifying inappropriate uses of corporate IT, gathering electronic evidence

of wrongdoing, securing corporate systems from further misuse, and protecting electronic evidence from

intentional or accidental modification. Hands-on exercises are an integral part of the course. This course introduces

the student to the fundamentals of Data Forensics. Data forensics, often used interchangeably with computer forensics,

is essentially the study of digital data and how it is created and used for the purpose of an investigation. Data forensics is

part of the greater discipline of forensics, in which various types of evidence are studied to investigate an alleged crime.

SUGGESTED TEXT(S): Guide to Computer Forensics and Investigations; Publisher:

Thompson (Current edition)




Fall Term, 2015 (20161)



234

Form 2A, Page 2

CONTACT HOURS

COURSE TOPICS __PER TOPIC__

I. Basic computer forensics and how to prepare

for and conduct a computer investigation. 8

II. Installation of computer forensics workstations and software. 8

III. Techniques in digital evidence acquisition. 8

IV Conduct an investigation on evidence media that has

had its contents obfuscated to avoid detection. The

evidence files will be altered and unreadable by

normal means. 8

V. Low-level file reconstruction. 8

VI. Basics of a corporate investigation. 6

VII. Basics of being an expert witness in a criminal

case involving forensics. 6

VII. Hands-on testing 4

VIII. Written Testing 4

60

235

Form 2A, Page 3






01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS – The student will be able to:

01.01 Explain the use of binary numbers to represent instructions and data.

01.02 Describe the hardware implications of the use of binary representation of instructions and data.

01.03 Convert numbers among decimal, binary, and hexadecimal representation.

01.04 Perform binary arithmetic.

01.05 Identify various coding schemes (ASCII, etc.).

01.09 Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked

environments.

01.10 Identify and discuss issues related to naming conventions for user ids, email, passwords, and

network devices.


04.01 Describe the functions and major components (BIOS, task management, etc.) of a computer

operating system.

04.02 Identify current operating systems and describe their important features.

04.04 Identify current systems utilities and describe their functions.

04.05 Use system software to perform routine maintenance tasks such as backup, hard drive

defragmentation, etc.

04.10 Use basic features of office productivity software.

04.12 Use software produced by multiple vendors.

08.0 PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES – The student will be

able to:

08.02 Establish, document and disseminate user security guidelines.

08.08 Perform network monitoring activities to ensure account integrity.

08.11 Document security policies and violations.

08.12 Install and update anti-virus software.

08.15 Address security issues raised by the ability to access server remotely.

236

Form 2A, Page 4

LIST PERFORMANCE STANDARDS ADDRESSED: (Continued)


12.0 DEMONSTRATE PROFESSIONAL DEVELOPMENT SKILLS – The student will be able to understand the

importance of:

12.01 Attending classes, seminars, and workshops.

12.02 Reviewing literature and reading current literature.

12.03 Evaluating skills and taking necessary steps to upgrade.

237






PROGRAM TITLE: IT Security





PROGRAM TITLE: Digital Forensics









238




Section 1

COURSE PREFIX AND NUMBER: CAP 2140 SEMESTER CREDIT HOURS (CC): 4 CONTACT HOURS (NCC):


Section 2











Section 4





Ethical Judgment


Section 5






1

The student will understand basic computer forensics and how to prepare for and conduct a computer investigation.

Course

The classroom environment will include a mock crime scene. The student must investigate the scene in a professional manner consistent with proper evidence gathering techniques.

2

The student will become proficient in the installation of computer forensics workstations and software.

Course Each student will install, test, and configure computer forensic software including Forensic Toolkit, Encase, Digital Intelligence DriveSpy and Imager.

3

The student will learn state of the art techniques in digital evidence acquisition.

Course Each student will perform data acquisition techniques on a variety of storage devices including hard drives, USB drives, PDSs and Cell phones. The digital fingerprint of the particular device will be compared to the student’s results for verification of accuracy.

4 The student will conduct an investigation on evidence media that

Course Each student will reconstruct the Directory structure of a File Allocation Table (FAT), manually recover erased

239

has had its contents obfuscated to avoid detection. The evidence files will be altered and unreadable by normal means.

and corrupted files, and rebuild file headers and extensions as needed.

5 The student will become proficient with low-level file reconstruction.

Course The student will be trained in the use of Hex tools and required to reconstruct file headers and trailers to their proper values.

6 Students will be taught the basics of a corporate investigation.

Course Students will be assigned to one of three teams. Each team will analyze a corporate policy violation scenario and create recommendations and supporting report documents.

7

The student will learn the basics of being an expert witness in a criminal case involving forensics.

Course Students will hold a mock trial submitting the evidence gathered from the corporate policy violation. Each student will act as an expert witness and be judged on his or her professionalism.

9

Section 7 Name of Person Completing This Form: DR. Walter Eaton Date: 10-1-14

244

FSCJ IT/Computer Networking Advisory Meeting

Advanced Technology Center, T-140

Wednesday, November 19, 2014

9:00AM-10:30AM

1. Call to Order

2. Introductions

3. Student Presentations

4. Reports – Program Updates

a. Program Progress

i. Networking Services Technology (AS) / Computer Systems Networking and Telecommunications (BAS)-

Ernie

ii. Computer Information Technology (AS) / Information Technology Management (BAS)- Robin

b. Past and Upcoming Events

i. IT Job Fair- Ernie

ii. LinkedIn Training- Ernie

c. Curriculum

i. Curriculum changes- AS/BAS Networking

1. Adopt new state framework for AS Networking- Ernie

2. Update BAS in Networking to reflect changes in AS Networking Degree- Ernie

ii. Curriculum changes – AS/BAS Information Technology

1. Resolution of Local Technical Certificates

a. POS 6954 – Web Development- Robin

b. POS 6955 – Computer Programming-Robin

c. POS 6956 – Database Development- Robin

iii. Discuss potential new degree programs/tracks

1. Create new AS in Security-Ernie

d. Grants or Projects

i. USDOL Grant-Cyber Technicians- Ernie

ii. Mentored College Program-Ernie

iii. Virtualization of Labs- Ernie, Doug, and Wendy

iv. Vision for ATC- Wendy

v. Center of Academic Excellence NSA and US Air Force- Ernie

5. New Business – Discussion Items

a. Establish Advisory Board Annual Objectives- Jim Williams and Advisory Committee

b. The I.T. field trends- Jim Williams and Advisory Committee

c. Course/Program Assessment

i. Using rubrics for course consistency

d. Online IT Courses – What courses (or components) can be taken online

e. Next advisory meeting – February 4, 2015 at 7:30am

6. Identification of Future Challenges/Opportunities

a. Suggestion of IT events for 2014 – 2015 academic year Jim Williams and Advisory Committee

b. Strengthen Microsoft Offerings- Jim Williams and Advisory Committee

7. Adjournment

tracking #: 2014-74curriculum.fscj.edu/proposals/2014-15/2014-74.pdf · tracking #: _2014-74 ......

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