Reviewing Documents

What we will cover

• What is the Accidental Damage Department?• Terminology• Why do we review documents?• Examples of Documents• Are we Ready to Pay?• QUIZ!

What is the Accidental Damage Department?

• A department that deals with Total Loss Insurance Claims

• We oversee the collection and assessment of the Policy Holder’s vehicle.

• Once the Pre-Accident Value has been agreed we review the claim and check their vehicle documents and organise payment of the Policy Holder’s Settlement Figure.

Terminology

1. Total loss2. Category A B C D3. Pre-Accident Value4. Settlement Figure5. MIAFTR6. Repudiation

Why do we review documents?

What do we request?

Why do we request these documents?

What information do we check?

When are we ready to pay the Policy Holder?

• Registration and vehicle information

V5 Information

• Name and Address

• Additional Information

V5 What ifs…• Incorrect V5 / Wrong vehicle• Policy Holder is not the registered keeper– Named driver is the registered keeper– Previous owner is the registered keeper

• Incorrect address• Additional information shows Previous Total

loss / Non transferable Plate / Previous owners

No V5?

What if the Policy holder has misplaced their V5?DO NOT PANIC

• Microfilm copy of the V5• DVLA letter• Purchase ReceiptWe then have to notify the DVLA that the Policy Holder is no longer the registered keeper

Checking the MOT• MOT must be valid for the time of the incident – as

stated in the policy• Check MOT online• Newer vehicles don’t require them• Expired MOT

- If under 6 months- Refer to an engineer for appropriate deduction

• If over 6 months - Repudiate

Checking and Updating MIAFTR

Motor Insurance Anti Fraud and Theft Register• Online record• Previous incidents and owners• Highlights any issues for UW such as

undisclosed incidents

Are We Ready to Pay?Have you…• Confirmed that the Policy Holder is the registered keeper and

that all information relating to the V5 correlates to the policy?

• Checked that the MOT was valid for the time of the incident?

• Confirmed that the Pre-Accident Value has been agreed with the Policy Holder and that any deductions have been noted?

• Updated MIAFTR?

Then you are ready to Pay!

Documents Received Template

Documents ReceivedV5: YesMOT: Yes – 19/12/2015MOT Checked Online: YesMIAFTR: Yes - OKOther: purchase receipt, service history, spare keyAction Taken: Service History and Spare key to Copart, Pay

Quiz Questions

1. What is a total loss?2. What is MIAFTR?3. What are the Total Loss categories?4. If there is no V5 what can the Policy Holder

request from the DVLA?

Quiz Answers1. A vehicle that has been classed as uneconomical to

repair or not roadworthy2. Motor Insurance Anti Fire and Theft Register3. Category - A: Burnout (should not return to the road) - B: Structural damage (should not return to the road) - C: Uneconomical to repair (can return to the road) - D: Uneconomical to repair (can return to the road)4. Microfilm V5 or a DVLA Letter

Q & A