CCIT HELP DESKCCIT HELP DESK

(864-656-3494)(864-656-3494)oror

email LAPTOP-L@clemson.eduemail LAPTOP-L@clemson.eduoror

visit thevisit the CCIT Support Center CCIT Support Centerin Student Union next to Post Officein Student Union next to Post Office

This document will be updated frequently and is available for download at http://ccit.clemson.edu/departments/laptop_support/CareDocument.pdf

please check http://laptop.clemson.edu for other important Clemson laptop news!How to Care for Your ThinkPad

New Thinkpad Software SetupThings to do before connecting to the InternetThings to do online from home (or Clemson)Things to do the first time you connect at Clemson

Thinkpad Features

Good ThinkPad Practices

Connecting to Wireless

ThinkPad Battery

Connecting to a Second Monitor or Projector

USB Devices

Backing Up

Printing

Laptop Etiquette

File Sharing

Windows Will Not Boot

Custom Installs

Support Options

Thinkpad Maintenance – Daily, Weekly, Monthly, Each Semester, Each Year

Software on 2007 Thinkpads

New Thinkpad Software Setup

Things you can do from home without being connected to the Internet

How to log in to your new Thinkpad

When you turn your computer on, it will go to a log on screen. Leave Student as the user name. Enter tiger5 as the password. Click OK.

This screen is used for signing in to your Windows operating system.

Change your Windows password

Once Windows loads, click on Start, Control Panel, User Accounts, Student. You will see two accounts –student and IBM (both Administrator level). We recommend using student as your primary account so your data and email will be on the D: drive. It is set up in a special way so that it is easier to back up – so we do recommend using the Student account. Please do NOT change the name on the Student account. It can cause you not to be able to use your computer if you do that!

Click on Student. Click on Change Password. From the set password screen, type in tiger5 or the previous password in the current password box, and put your new password in the next two boxes. We recommend that you make your Windows password match your university password if you know it. If you do not, you may leave tiger5 as the password until you set your university password. Remember: the initial Clemson password you are given will need to be changed very quickly – so do not use that one! You will be asked to change your Clemson password periodically – and you will need to return to Control Panel if you want to make your Windows password match your Clemson password. There are some viruses and hacks that hit computers with blank passwords – so you do need to put in a password.

To test your new password, click on Start, Log Off, Log Off. When the Novell screen comes up, with workstation only checked, user name should be Student, try putting in your new Windows password (if you changed it).

If anything happens and you cannot get past the sign on screen, call 864-656-3494 and we can assist you in resetting your Windows password.

Set your Computer Name

Click on Start, Control Panel, System. Click on the Computer Name tab.

Click on Change.

Under Computer Name enter Laptop followed by your Clemson user name.

Click on OK. It will ask you to restart your computer. Answer OK, OK, No (delaying restarting).

This prevents an error message you’ll see when you are on campus that says “Duplicate Name Exists on Network”. It is not a serious error, just annoying... This way everyone’s laptop will have a unique name.

Explore your drives / software

Double Click on My Computer. Notice the two drives: C: (Windows/Programs) and D: (Data). There are two partitions on your hard drive. This was done so your programs and Windows could be separate from your data (My Documents). That way if you ever need to have your hard drive re-imaged, it can be done without touching your data. Reimages are necessary if your Windows ‘breaks’ or your computer gets a bad virus or spyware, your computer becomes slow from too many things installed, or if your computer develops other software conflicts. Reimaging only takes 5-10 minutes in the CCIT Support Center and installs the newest updates on your laptop.

Double click on D:. Double click on the folder named profile.cu. Notice that this is where your My Documents is stored. Some subfolders include My Music and My Pictures. d:\profile.cu\My Documents is your default location for storing data. Another folder in profile.cu is Desktop – that’s where things go if you put them on your desktop. Another one is Favorites – this is the location of your Internet Explorer Favorites.

Another folder you will see in d:\profile.cu is Application Data. If you use Outlook 2007 for email, your email data will be stored in D:\Profile.cu\Application Data\Microsoft\Outlook. If you would like to back up your email, you can copy the files from that folder to a CD, DVD, or external USB device. If you have your C: drive reimaged in the CCIT Support Center, your email should not be affected since it is on the D: drive.

Click on Start, All Programs and see what’s installed. A partial list is included at the end of this document.

We would recommend that you not remove any of this software until you have been in class at least one month. Many students change their majors – so it is hard to tell which software you will need before you arrive. There are many other programs available for Clemson students. For example, if you prefer MS Office 2003 to Office 2007, you can add that to your laptop (it is okay to use both) when you come to Clemson.

Things to do the first time your computer is connected to the Internet (from home or at Clemson)If you have an Internet provider at home and want to use your laptop before you come to Clemson, do these things first. If you do not plan to use your laptop online until you arrive at Clemson, do these things AFTER you do the steps below about what to do the first time you are online at Clemson.

Update Microsoft Windows.

If you see a yellow explanation point in your taskbar that asks about Windows updates, please allow them to install. If you never see anything like this, you can ‘force’ it by opening Internet Explorer and clicking on Tools, Update. Select “Scan for updates”. If it finds updates complete them. This should happen automatically when you are on the internet, but it does not hurt to do it manually to make sure it is getting done.

Update McAfee.

You have McAfee Antivirus installed on your computer. It is licensed by the university. We recommend that you leave it on there and use it carefully. Do not install any additional antivirus programs on your computer. Two or more antivirus programs can make a computer not work or perform very slowly.

Right click on the McAfee Antivirus Shield in the taskbar:

Left click on Update Now. This should happen automatically, but it never hurts to ‘force’ it periodically.

Check your Clemson email.

Open a browser and go to http://webmail.clemson.edu. While many students use MS Outlook or another email program that downloads their email to their own personal laptop, this is a good way to get your email when you are away from your primary computer or before you are on campus. There are storage limits, so users should be careful to remove email they no longer use (especially large file attachments) in their webmail.

Clemson Dial Up Connection

If you do not have an Internet provider at home, Clemson does have a dial up connection that you can access using your modem and a telephone connection. The software image has an icon on the desktop – Dial Clemson. The phone number is 656-1700. Note that if you are not in the Clemson area, you will need to add 1-864 to that phone number and will have to pay long distance charges to use it. When connected to the Clemson dial up box, you may access clemson.edu web pages, use Clemson email, use Clemson Blackboard, but you may not access any outside web pages, update Windows (that requires microsoft.com), or update McAfee.

Spyware

Your computer has Microsoft Defender installed on it to protect you from spyware. Spyware is caused by visiting certain web pages, installing some software, and/or using file sharing programs. It is okay to have multiple anti-spyware programs. Just be careful – there are some programs that disguise themselves as antispyware programs when they are actually spyware. Google anything you are unsure of to research it before installing.

Microsoft Defender should update and run automatically.

Things to do the first time you are connected to the Internet at ClemsonThe Clemson network requires that you register your computer before you can use it. You will electronically sign a document stating that you will not do anything illegal on the Clemson network. It will ask for your Clemson user name and password. You will not be allowed to connect to the page if you do not put in a valid Clemson user name and password. When you click Accept, you are confirming that you are a Clemson student, you will follow the Clemson University and CCIT guidelines, and you will be responsible for anything that happens when this computer is used online.

If you are in a wireless location, the first time you open a browser without the Ethernet connected, you should get a Network Registration screen like this:

Enter your user name and password. Enter in the description field:

Your user name – the model of your computer – wireless- like this:userID – T60 (or X60 or MacBook) – wireless

The description field is not a place for a private note – it is used by CCIT to see what computer is connected to the network. It will ask you to restart your computer for the registration to take effect.

The first time you are near an Ethernet port, attach your Ethernet cord. Open a browser. You should get the same screen again. This time you will register your Ethernet address. Enter your user name and password. Enter a similar description field that ends in Ethernet instead of wireless:

userID – T61 (or X60 or MacBook) – Ethernet

Wireless or Ethernet?If you want to force your computer to use a faster Ethernet connection (instead of a slower wireless connection), you can temporarily turn your wireless off. On Thinkpads, the preferred method

is to press Fn-F5. Then click on ‘Turn Off’ next to the wireless connection. If you later want to use it, press Fn-F5 and click on ‘Turn On’.

Remember that wireless is not available everywhere and it is a ‘shared’ connection – so the more people using it, the slower the connection. There is also a limit on the number of people who can use it in one location – so even though someone else is using it, it’s possible to ‘run out of connections’.

Wireless is not intended to be used in residence halls! It is more often used in public areas or classrooms that do not have ports. To see a complete list of wireless locations, visit http://wireless.clemson.edu

The Clemson wireless network SSID is cuairnet. A WEP key is also required, but only technical support providers can enter that information. For security reasons, it is not public information. It can be entered at the CCIT Support Center or Martin Hall Help Desk. It is already included with the recommended laptops. It is strongly recommended that you NOT remove it. Some students are tempted to do that so they can use wireless at home. It should be possible to have both – and just select one or the other. If you have trouble configuring your home wireless, contact your Internet provider. But you will be better off not connecting during the summer than removing the Clemson wireless since there will be long lines to get it fixed once you arrive.

Setup Outlook

If you would like to use Outlook 2007 for your email, click on the Outlook 2007 icon on your desktop.

Click on Next.

You will be asked about configuring an Email account. Answer Yes, Next.

Click on Manually configure server settings, Next. Click on Internet E-mail, Connect to your POP and Next.

Fill in the information on this screen, putting your full name (upper and lower case), your email address. Account Type is POP3, Incoming and Outgoing mail servers are both mail.clemson.edu. Fill in your Clemson user name and password.

Click on Next, Finish.

You may be asked if you want to enable Instant Search and RSS fields synchronization. Answer No to both of those questions unless you know you want them.

Microsoft Outlook – Setup if you want to use from home 1. From the TOOLS menu, select EMAIL ACCOUNTS. 2. Select VIEW OR CHANGE to update. 3. Select your Clemson account and click on CHANGE. 4. Under SERVER INFORMATION use "mail.clemson.edu" for both incoming mail server (POP3)

and outgoing mail server (SMTP). "Log on using Secure Password Authentications (SPA) should not be checked.

5. Next click on MORE SETTINGS. 6. Select the tab for OUTGOING SERVER (SMTP), 7. Put a check in the box for "This server requires an SSL-secured connection" or "My outgoing

server (SMTP) requires authentication." 8. Select the ADVANCED OPTIONS tab. 9. Under "Incoming server (POP3) put a check in the box for requiring an SSL-secured connection.

It should default to port 995. 10. Under "Outgoing server (SMTP) put a check in the box for requiring an SSL-secured connection.

It should switch to port 465. If it doesn't automatically show up, change it to 465. 11. Click OK. This will return you to the email account settings for this account..

Remember: Webmail is a good temporary email solution, but a full email client like Outlook is the best way to keep your email organized and accessible. Once you arrive on campus, you should plan to use Outlook when you are on your own laptop, and Webmail when you are on other computers.

Connect to NovellRight click on the red N for Novell in the taskbar.

Click on NetWare Login to attach to the Novell network.

This should give you a Novell Login screen.

Change the user name to your user name and enter your password.

This is the preferred way to log in to Novell. You can do this any time you need to access Novell resources (U: drive, S: drive, or a network printer) – but it is not necessary for accessing other resources (web pages or email)– and it is best to leave it off when it is not needed.

If you are logged on and want to access a friend’s U: drive, you can have your friend log on from here – so you can share files.

If you ever lose the settings or have problems logging on, here are the Advanced settings that you get if you press the Advanced button here:

Tree: clemsonuContext: .s.students.clemsonu (enter the first letter of YOUR user name in place of the s)Server: blank (do not enter anything there)

If you log in to Novell, the next time you click on My Computer, you should see some extra drives.

Look at your network drivesDouble click on My Computer

If you have not looked here before now, notice that your local hard drive as two partitions - the C: (Windows/Programs) and D: (Data). My Documents is under d:\profile.cu.

When you are logged on to Novell, there are some extra ‘drives’. One is the S: (share) drive. You can find university licensed software and files available to you here. You may drag anything you find here to your local computer – or install any software you find here by double clicking on the setup.exe or install file. This is a good place to go in future years when new versions of software are available (your laptop should be very up to date if it is new).

Another important one is your U: drive. This is your personal network space. Part of its name will include your user name. Click on your U: drive and take a look. One important folder is the U:\public.www. If you put a file in there named index.html it becomes your published university web page accessible at http://www.clemson/edu/~ followed by your user name.

NEVER delete u:\public.www folder!!!

Your Eportfolio is also located in your u:\public.www folder. You will learn more about that soon.

You can back up important files on U:. Do remember that you have only 100 MB of space here, so only put important academic data – there will not be enough room for everything in your My Documents. A nice thing about storing backup files here is they also get stored on back up tape. So if you ever accidentally delete something that has been there for a while, it’s possible to restore some of the files from backup.

Printing on campus printersWhen you are near a public printer, here are the instructions to print to it:

Open a browser (Internet Explorer or Firefox) and go to http://www.clemson.edu/iprint. There is a refresh button on the screen – click on it. You should see a list of available printers. Find the printer you would like to print to and click on it. A driver will install. You can then open the file you would like to print and click on File, Print and select the new printer from the list.

The default printer on 2007 laptop images is PDF Creator. This is a program that creates a .pdf file of the current file. If you have your own printer, when you install it you should have the choice of changing to your own printer as the default – and that is likely what you would want.

You do not have to log on to Novell before doing this. However, you will be asked for your user name and password.

ThinkPad Features

1. Power Switch – Turns on your ThinkPad

2. Volume and Mute Buttons – Built-in buttons enable you to quickly adjust the volume or mute the

sound

3. ThinkVantage Button – Opens your on-board help system and/or lets you boot to Rescue and

Recovery

4. Touch Pad – Functions similar to a mouse

5. Two USB Ports – Used for connecting USB interface-compatible devices, such as a printer,

digital camera, or other peripherals

6. S-video Port or Video-out – Used to connect your ThinkPad to a TV

7. Modem Port - Used to connect a standard phone line to access dial-up Internet connections

8. Ethernet Port – Used to connect your computer to a wired network connection, such as the one in

your office

9. Stereo Headphone Jack and Microphone Jack

10. PC Card Slot – Allows the integration of a variety of peripheral devices, such as a GPS card, an

AM/FM tuner card, or a Firewire card

11. CD-RW/DVD – Allows you to play and burn CDs and play DVDs. If you have a DVD Multi you can

also burn DVDs

12. External Display or VGA Port – Allows you to connect your ThinkPad to a projector or external

monitor

13. AC Power Plug – Connects to the AC adapter cable providing power to the computer and

charges the battery

14. Parallel Port – Allows you to connect to “old school” printers

Lenovo Thinkpad

Function Keys

Fn + F3 Standby mode

Turn off the LCD display, leaving the screen blank. Hard drive spin-down while CPU still works. To turn the LCD display on again, press any key or the TrackPoint stick.

Fn + F4Sleep modeThis function causes the system to enter a low power sleep state. The unit may remain in the Sleep state for an extended time. For ACPI systems the OS will determine which state the system will enter by user setting on the control panel.

Fn + F5

Wireless radio on/off switchingEnable or disable the built-in wireless networking features (the IEEE 802.11 standard and wireless WAN if available), and the Bluetooth features. If this combination of keys are pressed, a list of wireless features is displayed in the Wireless Radio Control window. The user can quickly change the power state of each feature in the list.

Fn + F6 Reserved

Fn + F7

Switching the display output locationSwitch between the system display and an external monitor. If an external monitor is attached, system output is displayed in the following three patterns by turns:

External monitor or screen (CRT display) System display and external monitor or screen (LCD + CRT display) System display (LCD)

Notes: For any operating system other than Windows 2000 or Windows XP, no additional procedure is needed;

just press Fn+F7. This function does not work when different desktop images are displayed on the system display and

the external monitor (the Extend desktop function). This function does not work while a DVD movie or a video clip is playing.

For Windows 2000 or Windows XP, a hotkey application might take over the switching function.

Fn + F8 Display mouse properties

Fn + F9

Issue device ejectionOpen the ThinkPad EasyEject Utility screen. Buttons for the following choices are displayed:

Run EasyEject Actions: User can select, stop, and remove external devices connected to the ThinkPad system.

Configure EasyEject Actions: User can open the ThinkPad EasyEject Utility main window. Fn+F9 Settings: Configures the settings for the Fn+F9 function.

Note: This function is supported only in Windows 2000 and Windows XP.Fn + F10 ReservedFn + F11 Reserved

Fn + F12HibernationTurn hibernation mode on. To return to normal operation, press the power button for less than four seconds.Note: To use Fn+F12 for hibernation in Windows 2000 and Windows XP, you must have the ThinkPad PM device driver installed on your system.

Fn + Home

LCD brightness upThe LCD becomes brighter.

Fn + End LCD brightness downThe LCD becomes less bright.

Fn + Spacebar

FullScreen magnifierEnable the FullScreen Magnifier function.

Good ThinkPad Practices Always transport your ThinkPad in a protective case.

Be careful not to put heavy items on top of your Thinkpad or right next to it in your backpack.

Heavy items stored on top of your ThinkPad can cause damage to the internal components.

Never carry your ThinkPad by the screen or by a corner (slight flexing can bend and compromise

your motherboard).

Avoid extreme temperatures. Never use your ThinkPad in temperatures below 40°F (4°C) or

above 95°F (35°C). Even if it is turned off, never expose your ThinkPad to temperatures below

20°F (-7°C). If it does get very cold, let it warm up to room temperature before you attempt to turn

it on.

Treat your ThinkPad as a fragile item to conserve its overall life.

When eating or drinking near your laptop, always keep food and drink at a lower level so if it

spills, it does not end up in your laptop.

Keep a plastic bag in your backpack. If it rains, put your laptop inside a plastic bag inside your

backpack. We’ve seen laptops damaged by heavy rain – even when inside a substantial

backpack.

Treat your laptop like it’s your wallet! If you go in a restroom, carry it in the stall – don’t leave it

lying outside. If you are in the dining room and want to refresh your drink – take it with you – don’t

leave it at the table. Lock your room. Hide it in a drawer – don’t leave it in plain sight.

ThinkPad BatteryYour ThinkPad comes with a rechargeable lithium-ion battery. To install the battery turn the ThinkPad over and with the yellow label facing down, slide the battery in until it clicks and latches.

To remove the battery slide the battery latch to the unlock position. Then slide out the battery.

To charge your battery, simply plug the AC adapter into the yellow port. Then plug it into an outlet.

Remember, your battery will continue to charge even if your ThinkPad is in use.

You can control the power consumption of your ThinkPad while running on the battery. The screen and hard drive can be set to be

turned off after a specified idle time. To do this open Control Panels,select Power Options, and then click on the Power Schemes tab.

You can also set alarms to indicate when your battery is getting low.In the Power Option dialog box select the Alarms tab. There are two alarms you can set: 1) Low battery and 2) Critical battery alarm. Thelow battery alarm lets you know you should save your work and either change your battery or connect to a power supply to continue working. The critical alarm lets you know your ThinkPad is about to shut down and you should save any work immediately. By default if no action is taken for the Critical alarm, the ThinkPad will automatically go into hibernation mode.

The Battery Maximizer is installed on your Thinkpad. It shows in the taskbar like this:

In the past, most laptop batteries have had on average about 1-3 years of life – with it degrading a little every month. Batteries only have a one year warranty and you may want to buy a new one in about two-three years.

Connecting to a Second Monitor or ProjectorUsing the standard external display or VGA port, either a monitor or projector can be connected to the ThinkPad. To control what is displayed on both the ThinkPad screen and either the second monitor or projector, press the Function key and click F7 (Fn + F7 keys). Follow the on screen prompts to select the setting that works best in your situation. If you want to temporarily disable the screen saver or powering saving mode during a presentation select the Clean Desktop mode.

You can also connect your ThinkPad to a television. To do this you need a S-video cable and a television that has a S-video input. If you select the Dual Display option on the ThinkPad (Fn + F7 keys) your ThinkPad screen will be displayed on the television.

USB DevicesUSB peripherals can expand the capacity and capabilities of your ThinkPad. You can connect any USB device to your ThinkPad, but when disconnecting devices always follow the correct procedure provided by the manufacturer.

To connect a USB device:

Plug in power cord to external drive.

Plug in USB cable to USB port.

You may see a pop up balloon indicating when the USB drive is ready to use.

To disconnect a USB device:

Locate the USB icon in the system tray.

Click on the icon.

Once you see this image, it is safe to remove your USB device.

USB Memory Keys

Also known as thumb drives, flash drives, or memory keys, these portable compact flash memory devices allow you to exchange information between systems via a functional USB port. They are available in a variety of MB and GB sizes for file transferring, sharing, or backing up between systems. The memory key will appear in your file management system with a separate drive letter like your DVD/CD-Rom where you can click and drag to.

Backing up Your FilesOne of your best defenses against lost files caused by viruses, worms, and software or hardware failures is regularly backing up your files. Label each CD, including the date the backup was performed. Store the backup disks in a safe place, and NOT with the laptop.

How often you backup depends on how much your files change, but once a week or once every other week is a good interval for most people.

One method is to copy your files to a CD or DVD. You can use Multimedia Center for Think Offerings to copy files to a CD or DVD.

Click on Start, Programs, Multimedia Center for Think Offerings, Data CD.Click on Data Disc.Put a blank CD in your drive. Click on Add Data. Find your important files and add them. Click on the red button to burn the CD.

A second option you can use at Clemson for a small amount of important data is to drag copies of your files to your U: drive.

There are also a number of Internet backup services available.

Backing up your entire hard drive

Your Thinkpad has a program on it called “Thinkvantage Rescue and Recovery”. You can use this program to create on CDs (and/or DVDs) that will restore or back up your entire hard drive.

It is recommended that you use the option - “Create Rescue Media” - to create restore CDs for your system. Note that if you ever leave Clemson and need to return to only Lenovo licensed software, these CDs will let you do that. If you have to get a new hard drive, these CDs will restore it. These CDs will not restore all of the software that came with your laptop! They will restore your laptop to only software licensed by Lenovo. You can only make these restore CDs one time and then the option will no longer work. Note: the first disk of the set MUST be a blank CD, but subsequent ones MAY be blank CDs or DVDs.

If you leave Clemson or for some reason do not want Clemson software installed on your laptop, your laptop also has a hidden recovery partition. To access it, press F11 or the blue Thinkvantage button as your laptop is booting. You can select from many options – but one is to restore your entire hard drive to the ‘factory contents’. This means Windows, drivers, Lenovo software, and some trial versions – but no Clemson software.

The Clemson Microsoft license states that students may use the Campus Licensed Microsoft Windows and Office as long as they remain students at the university. If they graduate, they may take the current version with them. But if they transfer or drop out, they should stop using the Clemson licensed software. So in that case, using the restore option would remove all Clemson licensed software. If you should ever sell your computer, this makes a good option too.

Rescue and Recovery also has an option to back up your entire hard drive including data and programs. Note that if you do it on CDs or DVDs it will take a large number of blank disks.

Laptop EtiquetteKeep the sound turned off any time you are near other people who might be bothered by it. Use headphones if you need to hear it. Never turn the sound on during class!

Do not use instant messengers, email, play games, or surf the web during class. Use your laptop only for real academic reasons. Some professors will make everyone in the class close their laptop if one person breaks these rules. Remember that having an instant messenger or browser window open during a test is considered cheating.

File SharingRemember that uploading or downloading copyrighted material is illegal. Students are caught and prosecuted for it on the Clemson campus every year. Beware! Also, many file sharing programs actually introduce spyware and viruses to your computer and slow down the performance of your computer.

Custom InstallsIf you decide to install any software on your computer, we strongly recommend selecting ‘custom’ install to make sure nothing extra is installed. Some programs add extras (like toolbars or spyware) if you do not do this. Also, watch for things that want to start up automatically – generally answer no to this question. For example, some students end up with instant messengers, post-it notes, and other software that starts

every time they start their computer – even when they are not online. It makes the computer boot slowly and operate slowly. We recommend starting these kinds of things only when you need them and not leaving them running all of the time.

Windows Will Not BootQuite frequently, students bring laptops to the CCIT Support Center because Windows will no longer boot. We usually run a hard drive diagnostic (available on FAQ on laptop.clemson.edu). If the hard drive is not failing, there is a method that some times gets it going again. Some times we can boot to a Windows XP CD, go to the Recovery Console, and type in CHKDSK /R – and that frequently fixes the problem.

If the hard drive is failing, it needs to be replaced. If it is under warranty, a new hard drive should be ordered. If it is out of warranty, a new hard drive can be purchased at the PC Repair Shop in the P&A Building – or from other locations.

Support OptionsYou may call 1-800-ibm-serv if you need software or hardware support at any time. If you are on campus and need support, visit the CCIT Support Center in the Student Union next to the Post Office and Parking Services – under Harcombe Dining Hall. Or you may email LAPTOP-L@clemson.edu. Or you may call 864-656-3494.

ThinkPad Maintenance

Daily

NEVER LEAVE YOUR ThinkPad UNATTENDED!

Reboot you ThinkPad at least once a day.

Use the “stand by” feature sparingly.

Turn Off Versus Stand By Or Hibernate

Stand by is a feature that you can use to put your ThinkPad into power-saving mode without turning it off. This is convenient if you are moving between class or locations in the library but should never be used if your ThinkPad is going to be off for more than 5 or 10 minutes. Extended use of the stand by feature can cause several problems with your ThinkPad including slow response time, disconnection of wireless or network resources, freezing, or even loss of data. If your ThinkPad is going to be off more than a few minutes, it is recommended you shut it off completely.

The hibernate function is an alternative to standby for longer periods of inactivity. This saves everything in memory to your ThinkPad’s hard drive and completely powers down the ThinkPad. In turn, the startup

time is faster than it would be when starting up from a complete shutdown. This too, unfortunately, has its drawbacks, which can be the same as those experienced with standby mode.

Whether you use standby or hibernate, it is important to remember that you should completely shut down your ThinkPad at least once a day. Using standby or hibernate for extended periods of time can lead to system instability, and a complete restart gives your ThinkPad a chance to refresh itself.

Weekly

Back up your data.

Check for the latest Windows & Office Updates.

Check for the latest anti-virus definitions and updates.

Run a system scan for viruses.

Update Windows Defender.

Run a system scan for malware using Windows Defender.

* Most of these are automatic, but it is a good idea to verify they are working from time to time.

How to Set Automatic Windows Updates

To make sure that your ThinkPad has all the latest updates for your Windows, first make sure that automatic updates are enabled. By default, Automatic Updates should be turned on. To enable Automatic Updates in Windows XP, open the System Information window. Right click on My Computer and select Properties. Click on the Automatic Updates tab and make sure Automatic (recommended) is chosen and Every day appears in the drop down box. Choose the time of day.

How to Update Microsoft Windows

This should be set up to happen automatically. But to make sure your Windows is up to date, you can click Start, All Programs, Windows Update. Click on Express and install all of the recommended Microsoft Updates.

How to Update Virus Definitions

To check to see if you have the latest virus definition updates from McAfee installed on your ThinkPad, go to Start, All Programs, Network Associates, VirusScan Console. The “AutoUpdate” task will show whether or not the last update was successful.

From the VirusScan Console menu bar, selecting Help, About will open a window listing various properties. Look at the “Created On:” item on the list for the date your virus definitions were last created. You can also right-click on the McAfee VirScan shield icon in the system tray and select “About VirusScan Enterprise...”.

Your ThinkPad is configured to automatically download new updates every day. You do not have to manually install virus definition updates. But it is wise to check occasionally to be sure they are updating properly.

McAfee releases new virus definitions every week. If there is a new virus attack during the intervening time, other updates will be released as needed. If your virus definitions are more than seven days old, you can right-click on the McAfee VirusScan Shield in the system tray and select “Update Now” to download the latest virus definitions. You must be connected to the Internet in order for this to work.

How to Scan Your ThinkPad for Viruses

If you would like to scan your entire ThinkPad or a particular file or disk for viruses, open McAfee VirusScan by going to Start, All Programs, Network Associates, VirusScan On-Demand Scan, and press Start, or by right-clicking on the McAfee VirusScan shield icon in the system tray and selecting “On-Demand Scan...” from the menu. Click on “Start” to begin scanning your drive(s).

If you are scanning your entire hard drive, this scan may take as long as 30 minutes to an hour to run.

How to update and scan using Windows Defender (AntiSpyware)

Windows Defender is self-updating, so you do not normally have to keep it up to date. To check for new definitions manually:

1. Open Windows Defender. (Click Start, click Programs, and then click Windows Defender.) 2. Click the Down arrow next to Help, and then click About Windows Defender.3. In the Windows Defender dialog box, click Check for Updates.4. To scan for malware, click on the Scan option.

Monthly

Back up your data.

Clean up temporary files using Disk Cleanup

Tool.

Defragment your hard drive.

Run a safemode scan for viruses and

spyware

How to Use the Disk Cleanup Tool

The Disk Cleanup Tool is an easy way to clean up your Recycle Bin, Temporary Internet Files, and other temporary files on your hard drive at one time. Click on Start, All Programs, Accessories, System Tools, Disk Cleanup to open the program. The first time you run this program, it may take some time to scan your system. When it is finished, select the files you would like to delete (normally you will like to delete them all) and click OK.

How to Defragment Your Hard Drive

If you would like to defragment your hard drive, open the Disk Degragmenter by going to Start, All Programs, Accessories, System Tools, Disk Defragmenter. Select the drive you wish to defragment (C: or D: in most cases) and click Defragment.

If you do not run this program regularly, this operation may take an hour or more to complete; if you run it more frequently, it should be much quicker.

Run a safe mode scan for viruses and spyware

Turn your computer off. Turn it back on. Press F8 as it starts up and select ‘Safe Mode’.

When it boots click on Start, All Programs, Network Associates, Virusscan Console. Scan all drives. Remove anything it finds.

Then click on Start, All Programs, Spybot, Check for Problems. Remove anything it finds.

Note: Safe Mode virus scan is critical for removing viruses if you believe your computer is infected! Many viruses (and some spyware) cannot be removed when running Windows. By starting in Safe Mode, you have a better chance of removing malware.

Each Year

Change your ThinkPad’s password.

Change Clemson password.

Clean Up Software

Choosing and maintaining a secure password is one of the most important things you can do to protect your system and your data.

Changing your Clemson password will change your password for Blackboard, Novell, email, and all Clemson web pages that require authentication. If you change your Clemson password, it is recommended that you also change your ThinkPad password to match. You will be prompted to change your Clemson password at least once per year. You may also change it at any time.

Changing your ThinkPad’s Password

To change your ThinkPad’s password, click on Start, Control Panel, User Accounts. Click on Student, and then click Change my Password. Remember – this is the password you use when you log in to your computer with Student as the user name.

Changing your Clemson (Novell) Password

Go to http://ccit.clemson.edu. Click on Change your password. It will ask for your user name, your old password, and your new password. The next time you use email and other resources, you will need to supply this same new password.

Clean Up Software

Some students find it helpful to have their laptop reimaged once per year. Images for recommended laptops are maintained in the CCIT Support Center. A C: drive reimage will not affect data stored on the D: drive. A reimage will give you a clean up-to-date copy of all of the recommended software – but will require that you reinstall your printer driver and any additional software.

If your computer is running well and you don’t believe it needs a reimage, at least check under Control Panel, Add/Remove Programs for things you can remove that might make it run better. Another good trick is to run Start, Run, MSCONFIG and remove any startup items that you recognize as things that do not need to start up every time you start the computer. You can also check under Start, All Programs, Startup and see if you can delete anything in there.

Adding/Removing Clemson software

If you need additional software, the following are some places to check:

Clemson Software Installer – Go to http://laptop.clemson.edu – and go to Software Installer. Choices include Office, Maple, Matlab, Data Studio, and a long list of others.

Log on to Novell and go to S:\Software – You can find the newest versions of Clemson licensed software.

Go to http://download.clemson.edu – You can find the newest versions of Clemson licensed software.

The following is a partial list of software that is installed on your new Thinkpad. You may remove any of it you do not need. We would recommend that you wait until you arrive at Clemson to make sure of what you need. The ONLY thing that you should not directly uninstall from Add/Remove Programs is the Novell Client. That must be removed from the Network Settings – and we recommend that you wait until you are on campus before deciding to remove it. Some classes may require it!

Software that is Pre-Installed on 2007 Clemson Thinkpads Adobe Acrobat Reader 8

o A plug-in for browsers which allows you to view PDF (Portable Document) files

Firefox 2.0.0.3o Alternate browser

Data Studio 1.9.7r10 o Data collection, display, and analysis software used by students in the College of

Engineering and Science Maple 11

o Mathematical program used by College of Engineering and Science students and students who take calculus or physics

Matlab 2007a o Computation program used by College of Engineering and Science students

McAfee Antivirus 8i o Antivirus program

Minitab 15 o Statistical software used by students in College of Business and Behavioral Science and

College of Engineering and Science Microsoft Office 2007

o Word, Excel, Powerpoint, Access, Outlook, OneNote (for note taking) Multimedia Center for Think Offerings

o Used to create CDs and DVDs Plug-ins (These plug-ins are needed to use MyCLE and other web pages)

o Flash 9 o Shockwave 10.1 o Breeze Presenter o Quicktime 7.0.4 (+ iTunes)

Spybot 1.4 o Free program that does an excellent job of removing and/or protecting from spyware

Novell Client 4.91 SP2 o for accessing Novell Servers and printers on-campus

WebDrive 6.11 o A WebDAV and FTP client which allows users to mount volumes as desktop drives in

Windows. In particular, it allows access to the user’s U: and S: drives. Win DVD 5

o Allows user to view movies Windows Journal Viewer (or Windows Journal if you have a tablet)

o Used to read files created by Windows Journal. Some professors will distribute data that needs this to be read

WinRAR 3.6o Allows compression and decompression of files in many formats including ZIP and RAR

WS-FTP LE 5.08 o Allows user to transfer files back and forth to servers (such as U: and S: drives)

XNView 1.82 o Free software to view and convert graphics files

Lenovo Licensed Software:

Access Help Active Protection System – protects your hard drive if your laptop is moved while the drive is

running Create Recovery Media – helps you create restore CDs or DVDs Help Center Power Manager Presentation Director – to switch between your laptop screen and an external monitor or projector Productivity Center Rescue and Recovery – a backup utility that can be accessed at boot up for restores

Thinkpad Configuration

Additionally, the X60 tablet has:

Tablet Edition of Windows XP which adds these utilities:

Windows Journal – virtual paper to write on and highlight Sticky Notes – desktop sticky notes to write on

Microsoft Experience Pack

Snipping Tool – lets you clip anything from the screen and make notes Ink Desktop – lets you write on the desktop Ink Art – nice little art program with all kinds of paintbrushes Ink Crossword – write on a crossword puzzle

Microsoft Education Pack

Equation Writer – converts handwritten equations to text GoBinder Lite – organizer you can write on Hexic Deluxe – a game Ink Flashcards – lets you create hand written flash cards