training and development 2018 course catalog - twc.state.tx.us web viewtwc employees do not incur a...

A Message from Our Director

We are here to help you and your staff work together more effectively to meet the needs of your customers. As Director of the Training and Development Department, I’m excited for the opportunity to support our history of quality training, and to add new classes you have requested! Our friendly, innovative trainers collectively represent many years of experience meeting training needs like yours. In addition to in-house training, we also offer training to non-TWC staff in Workforce Solutions and Texas state agencies for a cost-recovery fee, which means it is of low cost.

We’re so glad you’re looking through our 2018-2019 Training and Development Catalog. We hope you will use this catalog as a guide to plan, request, and schedule training. We hope the course descriptions will help you choose the classes that will best meet your needs. We have created our courses in response to needs assessments, focus groups, and direct requests from customers like you.

If you are ready to schedule or attend training, or need more information, please reach out to us at (512) 463-3029 or via email at [email protected].

We are honored to be able to assist you with your training needs. Together we can serve the people of Texas even better. Together we can have the best business outcomes, rise to our full potential, and reach for the stars!

Krista JulianDirector, TWC Training and Development Department

mailto:[email protected]

Our Training and Development Staff

T&D group photo taken during an all-staff Friday retreat. Smiling faces pictured from left to right, back to front:

Joanne HawleyMatt WilliamsJ.D. HoganElizabeth AdkissonCarrie AlexanderMelissa WatersPamela BrochhausenAmanda NoerperDeborah AkerDiana Garza-LouisRhonda SkillernAlbert Rodriguez

Alex NickodemRoxanne GruhlkeLuke StollingsGina CruzMargarita BalderasLisa PrestonDenise MessinaTiffany EdwardsKrista JulianRebecca MarquezMike GreenGordon Robison

Daniel CastronovoChris HuntDiane YoderDiane SaenzJo Ann GonzalesDaniella BocanegraMike NolenJay DannBelen RodriguezBeth ShaffLynnell WeldenMelodie Archer

Not pictured: Marilyn Gilbreath, Carlestine Jenkins, Mamie Meek, Roxanne Merizalde, Christine Penny, Susan Riedle, Monique Robertson, Tracy Shaw, and Charlotte Walker.

Training and Development Mission and Values

Table of Contents

Table of Contents......................................................................................................................... i

Introduction to the Course Catalog.............................................................................................1

Introduction..............................................................................................................................1

Training Options......................................................................................................................1

Course and Cost.....................................................................................................................1

Contact Us..................................................................................................................................2

Contact Us...............................................................................................................................2

Course Descriptions....................................................................................................................3

Access for All — Serving Customers with Disabilities in Texas Workforce Solutions Offices (PACCAL)................................................................................................................................3

Advanced Personally Identifiable Information Training: A Manager’s Guide to Protect PII CBT (ADVPII)..........................................................................................................................4

Americans with Disabilities Act (ADA) Overview and Amendment Act of 2008 for Supervisors CBT (ADA09)..........................................................................................................................5

Aspiring Leaders (MDPASP)...................................................................................................6

Becoming a Fair-Minded Thinker (MDPICT)...........................................................................7

Business Services (PBUSSV).................................................................................................7

Business Writing Streamlined (PBWSL)..................................................................................8

Buy-it-Right CBT (BIRTWC)....................................................................................................8

Career Essentials (YCA103)...................................................................................................9

Case Management (PCSMNT).............................................................................................10

Caseload Management: Back to Basics (YCA088)...............................................................10

Communication Skills (PCOMUN).........................................................................................11

Confident Communication (MDPCCO)..................................................................................12

Conflict Management Strategies (MDPCMS)........................................................................13

Continuity of Operations Planning CBT (TWCOOP).............................................................14

Core Essentials (YCA124)....................................................................................................15

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Core Essentials Behavioral Health (YCA135).......................................................................16

Core Essentials Blindness and Visual Impairment (YCA135)...............................................16

Core Essentials CBT (YCA125)............................................................................................17

Core Essentials Counseling and Guidance (YC131).............................................................18

Core Essentials Employment Services (YCA138).................................................................19

Core Essentials Physical Disabilities (YCA133)....................................................................20

Core Essentials Transition (YCA141)....................................................................................21

Counseling and Adjustment to Disability (YCA105)..............................................................22

CPR, AED, and First Aid Training (MDPCPR)......................................................................23

Criminal Background Checks and Vocational Rehabilitation (VR) Implications (YCA090)....24

Customer Complaint Resolution CBT (ACCRT)....................................................................25

Customer Service (MDPCSV)...............................................................................................26

Customer Service for Managers (MDPCSR).........................................................................27

Dealing with Difficult People: Get Mindful, Not Mad (MDPDWD)..........................................27

Diabetes Training for Rehabilitation Professionals CBT (YCA061).......................................28

Diabetes Training for Rehabilitation Professionals (YCA086)...............................................29

Diversity, EEO, and Discrimination Prevention CBT (DIVEEO)............................................30

Diversity in the Workplace: Respectful Communication (MDPDRC).....................................31

Dual Customer Services (VRDUAL)......................................................................................31

Emotional Intelligence: Making Better Connections (MDPEIC).............................................32

The Emotionally Intelligent Manager (YMG025)....................................................................33

Employee Development (MDPEMP).....................................................................................33

Employee Engagement: A Supervisor’s Playbook (MDPEESP)...........................................34

Employee Selection: A Management Guide to the Hiring Process (MDPESM)....................35

Exploring Insights® (MDPIEX)..............................................................................................36

Eye Medical Training (YCA005)............................................................................................37

Facilitating Workforce Orientation for Applicants (PWOA)....................................................38

Facilitation Skills for Meetings (MDPFAC).............................................................................39

Family Education Rights and Privacy Act CBT (FERPA)......................................................40

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Family Violence as It Affects Employment (PFAMVI)............................................................41

Fraud Awareness Training CBT (FRDAW)............................................................................42

Fundamentals of Administrative Support (YCA057)..............................................................43

Fundamentals of the Vocational Rehabilitation Process (YCA104)......................................44

Grammar Streamlined for Business Writing (PGSBW).........................................................45

Impact (YCA113)...................................................................................................................46

InDemand: Data Integrity CBT (YCA144)..............................................................................47

InDemand: Navigating the VRSM CBT (YCA145).................................................................47

InfoMaker Basics for The Workforce Information System of Texas (TWIST) Ad Hoc Reports (AINFBA)...............................................................................................................................48

InfoMaker Level II (AINFII)....................................................................................................49

Information Technology Security Awareness CBT (ITSECU)...............................................50

Insights® into Personal Effectiveness (MDPIPE)..................................................................50

Introduction to Electronic and Information (EIR) Accessibility CBT (ACCEIR)......................51

Introduction to SharePoint CBT (SHARPT)...........................................................................51

Introduction to WorkInTexas.com (AWKITW)........................................................................52

IRS Information Security CBT (AIRSIS)................................................................................53

Job Readiness (VJOBRE).....................................................................................................54

Leadership in Management (MDPLDR)................................................................................55

Learning the 7 Habits of Highly Effective People (MDLESH)................................................55

Lessons from the Last Lecture (MDPLEC)............................................................................56

Living the 7 Habits of Highly Effective People (MDLISH)......................................................57

Making Ethical Decisions CBT (ETHDEC)............................................................................58

Managing Across Generations (MDPMAG)...........................................................................59

Managing Case Managers (PMCMGR).................................................................................60

Managing Transition for Supervisors (MDPMAT)..................................................................61

M.A.P.S. Intro to Purchasing Surgery and Low-Vision Devices CBT (YAD001)...................62

Mental Health First Aid© (YCA098).......................................................................................62

New Board Member Orientation Guide and Appendices (PBONBM)....................................63

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Objectivity: A Matter of Maintenance (MDPOBJ)..................................................................64

Office 2016: Excel Basics (XCEL16).....................................................................................64

Office 2016: Outlook Basics (OUT16)...................................................................................65

Office 2016: PowerPoint Basics (PPT16)..............................................................................66

Office 2016: SharePoint Basics (SHAR16)...........................................................................67

Office 2016: Word Accessibility (MWDA16)..........................................................................68

Office 2016: Word Basics (WORD16)...................................................................................68

PC Refresh 2017 CBT (PCRF17).........................................................................................69

Performance Planning and Review (PPR) Process for Supervisors (MDPPRS)...................70

Presentation Skills (MDPPRE)..............................................................................................71

Problem-Solving and Decision-Making Strategies (MDPPDS)..............................................72

Project Management Basics (MDPPMB)...............................................................................73

Rapid Process Improvement (MDPRPI)................................................................................74

Rapid Process Improvement CBT (RPI101)..........................................................................75

Reclaiming Your Time (MDPRYT)........................................................................................75

Recognition and Prevention of Sexual Harassment CBT (RPSHAR)....................................76

Records Management Basic Training CBT (RECMGT)........................................................76

Resource Access Control Facility (RACF): Part I (RACFP1) and Part II (RACFPII).............77

Risk Management 101 (RSKMGT)........................................................................................77

The Secret to Being an Engaged Employee (MDPENG)......................................................78

Skills Development Fund Practitioner Training (ASDFPT)....................................................79

Skills for the Occasional Trainer (MDPSOT).........................................................................80

Strategic Planning (STRPLA)................................................................................................80

Strengths: Enhancing Your Personal Performance (MDSTRE)............................................81

Stress Management (MDPSTR)............................................................................................81

Substance Abuse and Vocational Rehabilitation (YCA087)..................................................82

Supervisory Skills Development (MDPSSD).........................................................................83

Team Building for Supervisors (MDTSPV)............................................................................84

Tapping into Your Inner Confidence (MPTYIC).....................................................................84

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Texas Workforce System Orientation — An Introduction to Texas Workforce Solutions (PTWSOR)............................................................................................................................85

To Write or Not to Write: Case File Documentation (YAD003)..............................................86

Transitional Motivation (MDPTRM).......................................................................................87

TWIST Basic Navigation (ATWNHR)....................................................................................88

TWIST Child Care (ATCCEC)...............................................................................................89

TWIST Counselor Notes (ATWCON)....................................................................................90

TWIST for Advanced Users (ATWINT)..................................................................................91

TWIST Performance Outcomes: Workforce Reports and TWIST Impact on Common Measures (ATWPER)............................................................................................................92

TxROCS for the VR Professional CBT (YCA122).................................................................93

Veterans’ Preference Training CBT (VETPRF).....................................................................94

Vocational Rehabilitation and Blindness (VRBLIN)...............................................................95

Vocational Rehabilitation for Customers in the Justice System (YCA146)............................95

Vocational Rehabilitation Teacher Process and Procedures (YCA062)................................96

Workers’ Compensation Health Care Network Training CBT (WCHCN)...............................97

Workforce 101: An Introduction to Texas Workforce Solutions (PWF101)............................97

Working Effectively in a Team Environment (MDWETE)......................................................98

Working with Generational Differences (MDPWGD).............................................................99

Writing Effective Email (MDPWEM)....................................................................................100

Writing Standard Operating Procedures (TWCSOP)..........................................................100

Training Resources.................................................................................................................101

Career Schools and Colleges Representative Training.......................................................101

CHAPS User Reference Guide...........................................................................................101

Conference and Meeting Presentations..............................................................................102

E-Learning...........................................................................................................................103

Facilitation Services............................................................................................................104

Management: Recommended Core Courses......................................................................104

Management: Recommended Core Courses (continued)...................................................105

v

Management: Recommended Additional Courses..............................................................106

Management: Recommended Additional Courses (continued)...........................................107

Mandated Training for TWC................................................................................................108

Mandated Training for TWC (continued).............................................................................109





Mandated VR Training for TWC..........................................................................................114

Team Development Services..............................................................................................115

TWC Safety and Health Program........................................................................................115

TWC Safety and Health Program (continued).....................................................................116

Web Conferencing Services................................................................................................116

Workforce Development Comprehensive Guides...............................................................117

Workforce Development Comprehensive Guides (continued)............................................118

Workforce Development Comprehensive Guides (continued)............................................119

Price List for Non-TWC Participants.......................................................................................120

vi

Introduction to the Course Catalog

Introduction

Our TWC Training and Development 2018-2019 Course Catalog lists a wide variety of training opportunities to help you and your staff develop professionally and personally.

In addition to the Course Table of Contents, we also categorize courses into general areas of training, such as communications, automation, and leadership. We continually add new courses, and review and update ongoing courses to ensure we present the most current information on each topic.

We invite you to browse our catalog, or go directly to the section that includes the courses you are interested in. If you have questions about our current courses or have suggestions for future training, contact the Training and Development Department by phone at (512) 463-3029, or by email at [email protected].

Training Options

Our Training and Development Department offers training in the classroom, with experienced trainers providing interactive training that includes activities and information geared to the adult learner. Our classes include course manuals, desk aids, or other materials. Some courses are computer-based training (CBT), offering learners the opportunity to schedule the course at a time convenient to them, and to take the course at their own pace. Other learning resources include web-based forums and discussions using the rich and highly interactive medium of Adobe Connect, microlearning videos, and audio podcasts on a wide variety of subjects.

Course and Cost

Each course has a code for TWC staff to use when registering for that course. The internal CHAPS system also uses the code to track each TWC employee’s training record. TWC employees do not incur a cost for training courses, and the same courses are available at low cost for non-TWC partners.

Texas Workforce CommissionTraining and Development Department

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Contact Us

Contact Us

For more information and the latest catalog updates, go to the Training and Development website on the TWC intranet: http://intra.twc.state.tx.us/intranet/train/html/index.html.

If you do not have access to the TWC intranet, go to our public TWC website: http://www.twc.state.tx.us/development/train/twc_training.html.

To provide feedback on the catalog or to make suggestions for classes, please contact us via email at [email protected], or by phone at (512) 463-3029.


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http://intra.twc.state.tx.us/intranet/train/html/index.html

http://www.twc.state.tx.us/development/train/twc_training.html



Course Descriptions

Access for All — Serving Customers with Disabilities in Texas Workforce Solutions Offices (PACCAL)

Type of Training: ClassroomLength of Training: 7 hours Prerequisites: None

Workforce Solutions offices serve many customers with many different needs. In order to serve them all well, it is important to approach each of them with respect, tact, and sensitivity. Customers who require accommodations or adjustments to accomplish the job search and employment process remind us to expand our resources and knowledge. There are many options for achieving positive outcomes, and some of them require imagination, information, and willingness to discover that which is unique to each individual. The Americans with Disabilities Act and the Rehabilitation Act both offer some basics for mastering this task. Topics covered include:

basic facts, myths, rights and etiquette guidelines for communicating with customers who have different needs and strengths;

making Workforce Solutions environmentally friendly for all customers; resources and funding streams for support services and employment

accommodations; and the impact of employment earnings on SSI and SSDI beneficiaries.

Audience: Workforce Solutions Offices staffCost: $79


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Course Descriptions

Advanced Personally Identifiable Information Training: A Manager’s Guide to Protect PII CBT (ADVPII)

Type of Training: Computer-based Length of Training: 1 hourPrerequisites: None

This mandatory training is a one-time only requirement for all TWC supervisors and managers. It will familiarize supervisors and managers with TWC’s Privacy Policy and supervisory requirements for handling Sensitive PII. After this course, you will be able to:

State the Texas Workforce Commission’s goals and Privacy Policy for handling Sensitive PII, confidential information, and agency-sensitive information.

Define the difference between Personally Identifiable Information (PII) and Sensitive PII.

Identify the requirements and best practices for handling Sensitive PII, including physical security.

Explain the requirements of managers when handling Sensitive PII.

Audience: TWC supervisors and managersCost: None


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Course Descriptions

Americans with Disabilities Act (ADA) Overview and Amendment Act of 2008 for Supervisors CBT (ADA09)

Type of Training: Computer-basedLength of Training: 0.5 hourPrerequisites: None

This is a one-time only requirement for all TWC supervisors and managers. This training provides:

a review of the fundamental aspects of the ADA of 1990 as it relates to employment; a description of the 2008 ADA Amendments Act, effective January 1, 2009, which

broadens the definition of disabled; and an explanation of how this amendment impacts people at TWC and how we provide

accommodations.

Audience: TWC supervisors and managersCost: None


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Course Descriptions

Aspiring Leaders (MDPASP)

Type of Training: Classroom Length of Training: 4 hoursPrerequisites: None

Because there is a great difference between working as a staff member and serving as an effective leader, there is a genuine need to prepare qualified employees before they take on leadership responsibilities. If new supervisors and managers have not developed strong leadership skills before assuming their positions, the stresses can be high and the costs far-reaching for the new leaders themselves, the organizations, the employees, and the customers.

For these reasons, aspiring leaders benefit from being aware of the demands of increased responsibilities and their own propensities for leadership before they are promoted to supervisory or management positions. If you are an aspiring leader, a person who is being considered for a leadership role, or are a relatively new supervisor or manager, this course is for you.

This class will:

Describe typical pathways to leadership. Offer a leadership assessment. Explain how to avoid common pitfalls. Provide guidelines for the new leaders’ first ninety days.

Audience: Staff who want to advance to management Cost: $54


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Course Descriptions

Becoming a Fair-Minded Thinker (MDPICT)

Type of Training: ClassroomLength of Training: 3.5 hoursPrerequisites: None

How do you know that you are being fair, objective, and unbiased in your thought process? Are you aware of your own blind spots, biases, and pitfalls? What part should emotion play in your decision-making? In this course, you will learn how to:

Define the three distinct functions of your mind. Identify the natural factors that bias your thinking. Examine issues from multiple perspectives. Practice techniques for thinking critically, objectively, and impartially.

Audience: All staffCost: $54

Business Services (PBUSSV)

Type of Training: ClassroomLength of Training: 14 hoursPrerequisites: None

This course emphasizes best practices and procedures by Workforce Solutions Offices’ Business Services Units (BSUs) to develop or improve services to employers. Participants will learn:

roles and responsibilities of staff, business segmenting and targeting, marketing and business relationships, maintenance of WorkInTexas.com for BSU, quality customer service, and assessment techniques to determine employer service needs.

Audience: Board staff, Business Services Unit staff, and Workforce Solutions Offices staffCost: $119


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Course Descriptions

Business Writing Streamlined (PBWSL)

Type of Training: ClassroomLength of Training: 7 hoursPrerequisite: None

This course is designed to help you communicate your written message clearly and effectively. This one-day class provides information to help you effectively:

Target the needs of your reading audience. Plan and organize your documents. Choose words that are clear, precise, and to the point. Edit and revise your documents for maximum clarity and effectiveness.

Note: This course complements information in Grammar Streamlined for Business Writing and Writing Effective Email.


Buy-it-Right CBT (BIRTWC)

Type of Training: Computer-basedLength of Training: 1 hourPrerequisites: None

The purpose of this course is to familiarize TWC employees with the requirements, policies, and procedures for obtaining goods and services. The objectives for this course are to:

Familiarize managers and administrative assistants with the rules for making compliant purchases and contracts.

Ensure that staff know the different solicitation types and their approximate time frames.

Ensure that staff know the critical elements of completing a purchase requisition (PR).

Ensure that staff know how to inspect, accept, and receive goods and services. Increase everyone's awareness of readily available procurement resources.

Audience: TWC EmployeesCost: None


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Course Descriptions

Career Essentials (YCA103)

Type: ClassroomDuration: 16 hoursPrerequisites: None

For Vocational Rehabilitation staff, the hardest part of the case is often career exploration and incorporating all the elements that go into defining a perfect employment goal. In this course, you will learn how to help your customer gain self-awareness through various assessments and values, and how to explore the labor market and expand job search strategies.

So, whether you’re working with customers who know exactly what employment they want to do, or are just getting started, you will be able to move them toward to the right goal. The course is designed for Rehabilitation staff to gain:

tools and strategies that can be used throughout the vocational rehabilitation (VR) process,

a different perspective through theories presented and hands-on activities, and an increase in your confidence in guiding customers toward vocational success.

Audience: VR CounselorsCost: None

Daniel Castronovo facilitates and co-facilitates many classes for Vocational Rehab Staff.


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Course Descriptions

Case Management (PCSMNT)

Type of Training: ClassroomLength of Training: 7 hours Prerequisites: None

This workshop helps case managers develop best practice skills for managing their customers. It focuses on strategies to build productive relationships with every customer and on the processes needed to document and track each case. In this workshop, you will learn how to:

Build rapport with customers, conduct a focused interview, and accurately assess the customer’s assets and needs.

Confront non-productive behavior and motivate customers to action. Document each case with an appropriate level of detail. Manage your service plans, service delivery, and service after employment. Integrate your service with the TWIST process to make tracking customer

information and services easy for everybody.

Note: This is not TWIST training.

Audience: Workforce Solutions Offices case managersCost: $79

Caseload Management: Back to Basics (YCA088)


This course will focus on building and maintaining healthy teams among Vocational Rehabilitation Counselors and Rehabilitation Assistants through:

improved verbal and written communication; use of tools such as Outlook and ReHabWorks to improve compliance with federal

guidelines and responsiveness to consumer needs; and integration of case management strategies to work better, faster, and smarter.

Audience: VR StaffCost: None


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Course Descriptions

Communication Skills (PCOMUN)


Explore the essence of good communication and the pitfalls of miscommunication. This training offers practical applications for developing communication skills using small groups and meaningful activities. The course focuses on:

key concepts of effective listening and verbal communication, effective listening and verbal skills in a small group setting, and crucial techniques to avoid miscommunication.



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Course Descriptions

Confident Communication (MDPCCO)


Do you find it difficult to say “no”? Do you feel anxious speaking up for your needs? Or instead, do you sometimes come across as overbearing and intimidating? Learn how to communicate confidently, assertively, and diplomatically in ways that respect everybody’s needs. In this course, you will:

Identify the strengths and weaknesses of four different styles of communication. Discover the underlying beliefs and myths that sabotage communications. Recognize self-defeating body language and verbal habits. Practice techniques for communicating confidently in a variety of situations.



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Course Descriptions

Conflict Management Strategies (MDPCMS)


Conflict is not a four-letter word. When managed properly, conflict can be an opportunity for generating innovative new solutions and improving relationships. This course will give you the tools and techniques you need to transform conflict into a positive, productive process. You will learn how to:

Analyze the dynamics of a conflict to determine the best resolution strategies. Follow a four-step process for productive conflict resolution. Recognize and avoid the common pitfalls that can derail the conflict management

process.


Our participants say:

“This was the most entertaining and informative class I’ve had in a long time.”

“This course should be mandatory for new supervisors within the first month in the position.”

“I highly recommend this class to everyone. Would be great for all staff to take.”

“This was a great class! I will tell others when this is offered again to be sure to sign up!”

“Forget 5 stars — I say 10 stars!”


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Course Descriptions

Continuity of Operations Planning CBT (TWCOOP)


This is a one-time only requirement for all TWC employees. The training will familiarize staff with the TWC Continuity of Operations Plan (COOP) and prepare them to respond to any emergency, business interruption, or disaster. At the end of this training, participants will:

better understand the TWC COOP, identify their individual responsibilities following an event, and be familiar with the tools and information available in the TWC COOP.

Audience: All TWC employeesCost: None


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Course Descriptions

Core Essentials (YCA124)

Type: ClassroomDuration: 24 hoursPrerequisites: Fundamentals of the VR Process and Impact

Core Essentials is the third part of the three-course series for new Vocational Rehabilitation Counselors. Core Essentials builds on the compliance and quality casework skills learned in Fundamentals and Impact. Participants complete a series of prerequisite activities online prior to the class. The classroom portion includes feedback on your casework, as well as conversations with program specialists who provide presentations in their areas of specialization.

The Core Essentials class was created for new VR counselors to attend about 6-8 weeks after successfully completing Impact. This class is by invitation only, and the Training and Development Department will contact you with a training announcement and prerequisite assignments based on your date of hire. Other staff who would like to attend should contact the T&D Help Desk to make arrangements with a training specialist.

Primary focus areas include:

Physical Restoration, Behavioral Health, Transition Services, Employment Services, Counseling and Guidance, and Blind and Visual Impairments.

Audience: New VR CounselorsCost: None


“Absolutely loved this course and the information presented."

"I feel even more confident as a new VRC since taking this course."


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Course Descriptions

Core Essentials Behavioral Health (YCA135)

Type: Classroom Duration: 4 hoursPrerequisite: Computer-based Behavioral Health Module

Now, tenured staff can attend stand-alone modules straight from the Core Essentials class.

Topics you’ll cover include:

required eligibility considerations for Behavioral Health and Substance Use; recognition and understanding of the symptoms and employment implications of

Schizophrenia, Bipolar, and Major Depressive Disorder; key elements of Motivational Interviewing and wellness recovery action plans; and strategies to improve stress management for staff providing direct services.


Core Essentials Blindness and Visual Impairment (YCA135)

Type: Classroom Duration: 4 hoursPrerequisite: Computer-based Blindness and Visual Impairment Module

This module provides an overview of blindness rehabilitation and key services necessary to assist customers with blindness or visual impairments to gain independence and employment.

Topics you’ll cover include:

Confidence Builders: the philosophy and core skills of blindness and what it means for customer success.

The Assistive Technology Unit and the Vocational Diagnostic Unit. Roles of Employment Assistance Specialists, Vocational Rehabilitation Teachers,

CCRC, and the Deaf/Blind Unit.

Audience: VR Counselors and other staff that are required to take this course, and anyone who wants an overview of blindness rehabilitationCost: None


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Course Descriptions

Core Essentials CBT (YCA125)

Type of Training: Computer-basedLength of Training: 5 hoursPrerequisites: Fundamentals of the VR Process and Impact

Core Essentials Online is the prerequisite for the third and final segment of Core Essentials, the required training for new Vocational Rehabilitation Counselors. Upon completion of all five online modules, participants will be prepared to return to Austin and attend the classroom sessions of Core Essentials.

Through this online course, participants will be able to:

Utilize credible resource manuals and websites to improve counselor decision making.

Understand and utilize basic counseling and guidance skills when meeting with VR customers.

Define and describe the different types of employment services available to VR customers.



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Course Descriptions

Core Essentials Counseling and Guidance (YC131)

Type: ClassroomDuration: 3 hoursPrerequisite: Computer-based Counseling and Guidance (C&G) Module

Now, tenured staff can attend stand-alone modules straight from the Core Essentials class. There was a lot of input from our subject matter experts, and handy job aids to assist you in providing quality counseling and guidance throughout the life of a case. Counseling and guidance is the most important service provided, is provided only by the counselor and includes information and support services to help customers make informed choices.

This course can be scheduled at your field office upon request for 10 or more participants.

You’ll receive resources including:

counseling and guidance template options, how to differentiate between a customer contact and counseling and guidance, most frequently used counseling and guidance topics, guide for documentation, and decision-making tools that promote informed choice and successful outcomes.


Trainer Tracy Shaw specializes in VR classes and Mental Health First Aid for Adults and Youth.


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Course Descriptions

Core Essentials Employment Services (YCA138)

Type: ClassroomDuration: 5 hoursPrerequisite: Computer-based Employment Services Module

Now, tenured staff can attend stand-alone modules straight from the Core Essentials class. There was a lot of input from our subject matter experts, and handy job aids to assist you in mastering employment services.


The course follows a workbook format and explores decision making around employment services and specifics regarding:

when to use employment services; the different types of employment services; the roles and responsibilities of the VRC, Customer, and Contracted Provider; the best practices when reviewing, receiving and paying employment service

documents; when to update forms and complete contract modifications; and the importance of celebrating success.



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Course Descriptions

Core Essentials Physical Disabilities (YCA133)

Type: ClassroomDuration: 4 hoursPrerequisite: Computer-based Physical Disabilities Module

Now, tenured staff can attend stand-alone modules straight from the Core Essentials class. There was a lot of input from our subject matter experts, and handy job aids to assist your work with individuals who have physical disabilities.


The goals for this module include:

understanding how to prepare for the Diagnostic Interview; developing objective and thorough documentation; verifying disability and limitations; recognizing the difference between vocational needs and medical needs; exploring employment goals, services and informed choice; and applying policy to surgery and treatment plans.

Audience: VR Counselors and Program SpecialistsCost: None


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Course Descriptions

Core Essentials Transition (YCA141)

Type: ClassroomDuration: 4 hoursPrerequisite: Computer-based Transition Module

Now, tenured staff can attend stand-alone modules straight from the Core Essentials class. There was a lot of input from our subject matter experts, and handy job aids regarding vocational rehabilitation and its role with transition-aged customers. It can be challenging and rewarding to work with students.


In this module, you’ll explore the following:

key differences between a transition customer and an adult customer, positive ways to enhance relationships with parents and schools, eligibility determination in challenging cases, Workforce Investment Opportunity Act/Pre-Employment Transition Services and key

elements as they relate to transition, individualized plans for employment for transition, and economic self-support and case closure.

Audience: VR Counselors and Program SpecialistsCost: None


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Course Descriptions

Counseling and Adjustment to Disability (YCA105)


When a person experiences a condition or situation that prevents them from living the life they were accustomed to, there is a natural reaction of strong emotions, denial, and even depression. But everyone reacts somewhat differently based on their own backgrounds, coping skills and other factors they bring into the equation. This course, written for Vocational Rehabilitation counselors, focuses on understanding and leading a person through the stages of adaptation and adjustment to disability. Participants will:

Practice communication techniques as a part of Motivational Interviewing (MI) skills. Apply the MI theory based on facilitating and engaging intrinsic motivation as a

means of helping a person make behavioral and life changes. Review and practice quality case documentation that reflects first-rate counseling

and guidance.



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Course Descriptions

CPR, AED, and First Aid Training (MDPCPR)

Type of Training: ClassroomLength of Training: 4.5 hours Prerequisites: None

The first few minutes after a heart attack or other medical emergency can mean the difference between life and death. Do you know what to do before professional help arrives? This course gives you basic skills to provide effective emergency care to an injured or ill person. Upon successful completion of the course, designed by Medic First Aid, you will receive a two-year certification in CPR, AED, and first aid. In the course, you will learn to:

Assess emergency situations. Perform Adult CPR (cardio-pulmonary resuscitation). Use an AED (automated external defibrillator). Provide basic first aid.


“I’ve taken the CPR training before, but now I feel like I really understand the ‘why’ and ‘how’ behind every action/response.” — Class participant


Page 23

Course Descriptions

Criminal Background Checks and Vocational Rehabilitation (VR) Implications (YCA090)


Your customer mentioned some legal issues; and is currently on parole. They want you to provide a training program so they can be a barber. They insist that their criminal background doesn’t matter . . . but does it? This course provides an overview of policy requirements regarding criminal background checks (CBCs) on Vocational Rehabilitation cases. This class explains the reasons that a criminal background check is sometimes recommended or required, as well as how it is requested. Participants will learn how this information can influence the goal as well as the services that are established in the planning process. Through hands-on activities, participants will:

Review and interpret several examples of criminal background reports. Demonstrate how reports are filed. Improve decision making with respect to VR goal selection and service planning. Cover the procedure for contacting the licensing boards to determine if a customer is

eligible to work in a specific licensed occupation. Receive counseling and guidance tips on how to document decisions.



Page 24

Course Descriptions

Customer Complaint Resolution CBT (ACCRT)

Type of Training: Computer-basedLength of Training: 0.5 hourPrerequisite: None

This is a one-time only requirement for all TWC employees. This CBT provides information about TWC’s Customer Relations standards, and sets in motion the establishment of standard procedures for a statewide external complaint handling and resolution system. The course focuses on:

legislative requirements, reporting and tracking procedures, forms and reporting requirements, and liaison change action requirements.



Page 25

Course Descriptions

Customer Service (MDPCSV)


Customer service is not just for restaurants and retail stores. A positive customer service attitude improves your relationship with vendors, contractors, and co-workers, as well as with the people you serve. This course focuses not just on developing customer service skills, but on helping you develop the values, beliefs, and attitudes needed to deliver outstanding customer service to everyone you interact with. You will learn how to:

Assess your own service attitude and pinpoint areas for development. Establish rapport to help you understand your customers’ needs and build

relationships of trust. Go above and beyond expectations. Turn difficult customers into delighted customers. Discover steps to create a positive atmosphere for customer service using the

telephone.


“Everything was important! I found out I was doing some things wrong, and how I could improve in other areas.” — Class participant


Page 26

Course Descriptions

Customer Service for Managers (MDPCSR)


Transform your group of individual employees into a self-motivated, mission-driven team dedicated to providing the highest levels of service to all customers, internal and external. In this workshop, you will learn ideas and share best practices that can inspire your team to deliver outstanding customer service, including ways to:

Develop a meaningful mission statement. Empower employees to surpass expectations. Measure and improve customer satisfaction. Recognize and reward employees in cost-effective ways.

Audience: Managers and supervisorsCost: $54

Dealing with Difficult People: Get Mindful, Not Mad (MDPDWD)


Whatever our jobs, we must sometimes deal with difficult people. We may as well develop some skill in this area! In this class, we will discuss four intents that frame twelve difficult behaviors, and we will explore strategies for responding to those behaviors with skill and purpose. In this interactive workshop, participants will also:

Describe the cycle of conflict. Identify their own preferences for responding to conflict. Distinguish among Thinkers and Feelers, Extraverts, and Introverts. Practice the process of shifting, blending, and redirecting.



Page 27

Course Descriptions

Diabetes Training for Rehabilitation Professionals CBT (YCA061)


Diabetes is one of the leading health crises in the U.S. It is critical that TWC-VR staff understand the disease and how it affects the body, as well as adjustment issues, solutions for proper management, and implications for employment. The purpose of this training is to assist you in understanding diabetes as you work with customers who may have been diagnosed with the disease.

As a result of participation in this training, you may be able to apply the information to your own life as appropriate, thereby enabling you to model these healthy behaviors with your customers.



Page 28

Course Descriptions

Diabetes Training for Rehabilitation Professionals (YCA086)

Type: ClassroomDuration: 16 hoursPrerequisites: Diabetes Training for Rehabilitation Professionals CBT (YCA061)

Everyone likely knows someone with diabetes; family, friends or maybe yourself. It is one of the leading health crises in the U.S. It is also the leading cause of new blindness in the state of Texas. A person with diabetes is 25 times more likely to develop blindness than a person without. It is critical that staff understand this disease and how it affects the body, adjustment issues, solutions for proper management, and implications for employment outcomes. This training will enhance your ability to provide crucial information and counseling and guidance to customers with diabetes regarding employment choices, accommodation needs, and symptom management. The purpose of this training is to assist you in understanding diabetes as you work with customers who may be diagnosed with the disease. In this training, participants can expect:

an overview of diabetes and treatment options; to effectively identify implications for healthy, productive living; to establish measurable, sustainable ways for customers to manage their diabetes;

and to identify resources to help customers with diabetes reach their goals of

employment and living more independently.



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Course Descriptions

Diversity, EEO, and Discrimination Prevention CBT (DIVEEO)

Type of Training: Computer-based Length of Training: 1 hour Prerequisites: None

TWC recognizes the benefits of diversity, and values the diversity of its employees and the employers and citizens of the state of Texas. This course emphasizes the importance of a discrimination-free workplace. By the end of this course, you will be able to:

Describe how diversity benefits you and TWC, both individually and collectively. Explain TWC's commitment to equal employment opportunity (EEO). Identify legislation and policies that protect employees from discrimination and

harassment. Recognize actions that constitute discrimination and harassment. Learn techniques to prevent workplace discrimination, harassment, and retaliation.



Page 30

Course Descriptions

Diversity in the Workplace: Respectful Communication (MDPDRC)


How can you help build a workplace that respects and supports people of all cultures and backgrounds? This workshop will show you how with a fun mix of videos, group discussions, and scenarios. You will discover:

the importance of recognizing and responding to disrespectful communication and unwelcome behaviors;

the damaging impact of stereotypes and biases on teamwork and productivity; and tactful, easy-to-use techniques to redirect inappropriate communication and

behaviors into more respectful and supportive ones.


Dual Customer Services (VRDUAL)


As a Vocational Rehabilitation counselor, you have two important customers: the ones who need to go to work, and the ones who need good employees. Topics in this course include:

understanding the role of the National Employment Network and its significance on VR outcomes and other important resources to build customer relationships.

coordinating with your Business Relations Team, identifying local labor market opportunities, and applying strategies that develop business partnerships and better employer engagement.

helping your dual customers understand how to promote more effective self-advocacy, elevating the usage of Informed Choice, advancing stronger business relations teams, increasing disability and accommodation awareness, and expanding job placement and retention options.

Audience: All VR staffCost: None


Page 31

Course Descriptions

Emotional Intelligence: Making Better Connections (MDPEIC)


Emotional Intelligence (EI) is part of interpersonal intelligence that helps us become more aware of our own emotions, what impacts us, and why and how we impact others. When we understand emotional intelligence, we can manage our behavior more effectively, improve our practical thinking, and enhance our positive influence on others. In this class, we will:

Define emotional intelligence and the different competencies associated with EI. Review the four domains of EI as defined by Daniel Goleman. Practice these domains to develop skills in the four areas. Develop an action plan to implement these competencies in the workplace.



Page 32

Course Descriptions

The Emotionally Intelligent Manager (YMG025)


As a manager, your ability to effectively influence, motivate, and guide your team impacts your personal success. Emotional intelligence (EQ) is thought to be the “x factor” that distinguishes good managers from great managers. Studies suggest that your EQ is responsible for more than half of your job performance. In this interactive course, you will:

Explore the four components of EQ. Review EQ strategies and identify how they strengthen each component of EQ. Describe how EQ relates to identified management skills.

Audience: Supervisors and managersCost: $79

Employee Development (MDPEMP)


One of the most important jobs you have as a manager is developing the talents of your team. This can be particularly challenging when your employees all have different skills and different learning styles. In this workshop, you will discover how to:

Conduct a job analysis and set realistic performance standards. Determine whether a performance problem requires a training or management

solution. Provide training for groups and for individuals tailored to their learning styles. Deliver effective, supportive performance feedback. Tap into a variety of traditional and alternative training approaches.



Page 33

Course Descriptions

Employee Engagement: A Supervisor’s Playbook (MDPEESP)


How do we retain our best employees and set a tone that encourages our team members to increase their results-based thinking and “go the extra mile” at work? This training session is designed to help supervisors develop their management style and ensure employees understand how their contributions make a difference. In this training, we will create a “playbook” of strategies to help supervisors increase their employees’ engagement, and create the type of workplace that attracts and retains talented, engaged employees. Learn techniques to:

Set a positive tone that encourages employee interaction. Encourage the constructive expression of ideas and issues. Set expectations, and provide clear and timely support and redirection when

setbacks occur. Show appreciation and reinforce effective employee performance. Explore the concept of progress as an intrinsic motivator to increase employee

engagement.



Page 34

Course Descriptions

Employee Selection: A Management Guide to the Hiring Process (MDPESM)


Effective managers and supervisors understand that you have to either “hire smart” or “manage tough.” Top talent is easier to manage and will improve the performance of your entire team and agency. In this workshop, you will learn how to:

Use a proven seven-step process to recruit and select top talent. Manage your responsibilities as a selecting authority. Use appropriate TWC forms to successfully navigate the interviewing and selection

process.

Audience: TWC, Board, Workforce Solutions Offices supervisors, subcontractor managers, and other supervisors using the TWC employee selection process and formsCost: $54


Page 35

Course Descriptions

Exploring Insights® (MDPIEX)

Type of Training: Classroom Length of Training: 7 hoursPrerequisites: Insights® into Personal Effectiveness (MDPIPE)

This course will deepen participants’ understanding of their Insights® profile and its use in everyday life. Through a variety of activities and exercises, you will explore ways to:

Balance your uses of Thinking/Feeling and Introversion/Extraversion. Adapt your communication style to make more powerful connections with others. Avoid over-relying on your strengths, and develop situational flexibility.



“I manage staff, some new to me, and this information will help me approach them more sensitively based on their energies.”

“This was an incredibly useful training. I found it very helpful in assisting me to better communicate with my coworkers, friends and relatives, and in building better relationships with them. It also gave me insight on things I need to work on for myself!”

“I think it will take a lot of practice to be comfortable stepping out of my comfortable energy, but at least now I have a better understanding of how to speak to people of other energies.”


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Course Descriptions

Eye Medical Training (YCA005)


This course is designed to provide staff with a basic understanding of the anatomy of the eye and pathological conditions causing vision loss.

Eye Medical is a required course for caseload carrying staff who work with individuals who are blind or visually impaired. It is an elective for other staff. You will learn more about eye reports, and understanding the information contained in them. Medical experts in the field of vision and eye diseases will be your speakers to provide complex information regarding common diseases of the retina; age related vision problems, refractive errors, diabetic retinopathy, and the most commonly used corrections or treatments.

Participants will develop a referential body of knowledge related to:

diagnostics, treatment, training, and vocational implications.

Audience: Staff who serve Blind and Visually ImpairedCost: None


Page 37

Course Descriptions

Facilitating Workforce Orientation for Applicants (PWOA)


Workforce Orientation for Applicants (WOA) — so much information, so little time, so many different applicants! This workshop will give you the creative ideas and innovative tools you need to enhance your Workforce Orientation for Applicants (WOA) presentations. Topics covered include:

five key concepts to emphasize in your presentation; effective presentation skills, including dealing with disruptive participants; developing a “Work First” mindset with your applicants, instead of just focusing on

TANF (Temporary Assistance for Needy Families) certification, and the benefits of employment versus TANF; and

services available to all Workforce Solutions Offices customers, not just those applying for TANF.

Audience: Workforce Solutions Offices staff, including WOA presentersCost: $79


Page 38

Course Descriptions

Facilitation Skills for Meetings (MDPFAC)


Do you have problems to solve, new ideas to generate, strategies to shape, or decisions to make? Are other people involved? If so, you need facilitation skills for meetings. When you use effective facilitation skills, you help all participants contribute effectively, share their best ideas, and reach consensus in an efficient and timely manner. Learn the best ways to facilitate a group process without inadvertently biasing the content. Take home a “Facilitator’s Toolbox” to help you in your role. In this workshop, you will explore:

your functions in the role of facilitator, including useful techniques if you are also the group leader;

steps to plan an effective meeting and get the group started; the five stages of group dynamics, including tools to build group consensus; and appropriate responses to disruptive behaviors and other pitfalls.


“I learned many new tactics and strategies that will help me not only as a facilitator, but also as a member of team meetings.” — Class participant


Page 39

Course Descriptions

Family Education Rights and Privacy Act CBT (FERPA)


This course is an overview of the rules and regulations associated with the Family Educational Right and Privacy Act (FERPA). Participants will be introduced to the Act and practical applications in adult educational programs. Participants will be able to:

Identify the core elements of FERPA. Determine when and how information can be shared. Identify best practices for protecting PII (Personally Identifiable Information) in

educational settings.

Audience: Staff who work in or oversee programs in Texas funded by the Adult Education and Family Literacy Act Cost: None


Page 40

Course Descriptions

Family Violence as It Affects Employment (PFAMVI)


Unfortunately, dealing with family violence is a necessity for some job seekers and the staff who support their work search. Texas HB 1175 requires at least four hours of training to provide information about family violence issues for all staff who:

Provide information to individuals eligible for Choices. Request penalties or grant good cause exemptions. Provide employment planning or retention services.

There are specific expectations of staff when family violence is identified as an issue. This course meets all requirements to provide knowledge and resources for staff. It is a one-time training requirement that supports staff with information about:

appropriate questions and language to use when addressing issues of family violence with customers,

signs that can alert staff to possible family violence issues. effects of family violence on job search and employment, and when to grant waivers and how to ensure good documentation.

Audience: Workforce Solutions Offices staffCost: $54


“This is very important training.”

“Thank you. Never had a class like this before — very enlightening!”

“Great scenarios with real-life examples.”

“Very informative and engaging!”

“Awareness and responding appropriately is what I learned from this course. Everything was something to take home.”


Page 41

Course Descriptions

Fraud Awareness Training CBT (FRDAW)


This training provides the expectations of TWC when preventing, detecting, and reporting fraud or any unethical behavior. The objectives for this course are to:

Understand TWC's expectation of ethical and professional behavior in the workplace.

Define fraud, waste, and abuse, and identify examples of fraud. Understand why fraud happens. Understand how TWC can prevent, detect, and report fraud. Know your responsibilities as a TWC employee and the responsibilities of a

manager or supervisor. Know the consequences of committing fraud, waste, or abuse. Receive reference and resource materials for additional learning and accountability.

Audience: TWC, Board, Workforce Solutions Offices staff, and network partnersCost: None


Page 42

Course Descriptions

Fundamentals of Administrative Support (YCA057)


New administrative staff working with the Vocational Rehabilitation (VR) program are often overwhelmed with how much there is to learn. This course is designed and required for new vocational rehabilitation support staff and it is recommended that the course be taken within the first 8 weeks of employment.

During this class, you will have many activities and have an opportunity to seek clarification and guidance regarding your new job tasks, such as documenting case notes and developing relationships with counselors, customers, and vendors. This class is by invitation only. Newly hired support staff with the VR program will be contacted based on their hire date and scheduled to attend.

The course will give you a solid basis for what the VR program is all about and how each part of the process works. It will also help you master the following:

Identify and apply the policies related to the VR process. Build technical skill in ReHabWorks including accessing reports and completing

service records and service authorizations. Develop your internal and external customer service skills. Use ‘People First’ language and appropriate disability etiquette. Demonstrate excellent customer service.

Audience: New VR Rehabilitation AssistantsCost: None


Page 43

Course Descriptions

Fundamentals of the Vocational Rehabilitation Process (YCA104)


So you got the job, you’re a new VR counselor! Fundamentals of the Vocational Rehabilitation (VR) Process is your first step in developing the skills necessary to work with your customers and your caseload. There are so many rules and so many details to remember, it can be overwhelming. The Fundamentals class will guide you through policy, help you understand the difference between federal regulations and state policy, and before you finish, you will know exactly what expectations are in place to assure that your casework is compliant with all of them. The Fundamentals class was created for VR counselors to attend within their first 4-6 weeks of employment. This class is by invitation only and the Training and Development Department will contact you with a training announcement based on your date of hire. Other staff who have a need to attend, should contact the T&D helpdesk to make arrangements with a training specialist.

As a participant, you will be able to:

Explore the policy manuals and become familiar with navigating chapters and looking up information.

Develop resources and strategies for staying on top of your work load. Give a critical eye to examples of case notes and practice your own documentation. Boost your understanding of Limited Functional Capacities and Functional

Limitations (why do they sound alike when they’re so different?). Read various assessments to identify the elements most important to know as you

work with different disability characteristics. Gain a thorough understanding of how to write an Individualized Plan for

Employment and how each element contributes to the potential success of your customers.


Participants say:

"Bringing real world examples helped me understand the reality of the job."

"All the different activities were helpful and increased my learning."


Page 44

Course Descriptions

Grammar Streamlined for Business Writing (PGSBW)


The basic rules of grammar remain the same, but some newer guidelines allow writers more flexibility. What has changed? What remains the same? What are some of the most common mistakes we make in our writing? This course:

discusses changes in grammar, addresses some of the most common grammar errors, and provides resources to help you write business documents correctly and

professionally.

Note: This half-day course complements information in Business Writing Streamlined and Writing Effective Email.


Albert Rodriguez delivers our employee development and business writing classes.


Page 45

Course Descriptions

Impact (YCA113)

Type: ClassroomDuration: 32 hoursPrerequisites: Fundamentals of the VR Process

The second course in the three-course series for new VR counselors, Impact takes it to the next level. Where Fundamentals of the VR Process focused on learning compliance criteria and policy, we know that’s just the tip of the iceberg. Impact strives to go beyond that to quality and critical thinking. Your instructors walk you through a real case riddled with challenges at every step of the process. Then you walk through one of your own cases; with its unique challenges and struggles.

The Impact class was created for new VR counselors to attend 6-8 weeks after attending Fundamental of VR. This class is by invitation only and the Training and Development Department will contact you with a training announcement based on your date of hire. Other staff who have a need to attend, should contact the T&D helpdesk to make arrangements with a training specialist.

With peer activities and instructor guidance you will:

Expand your understanding of the VR process. Evaluate the quality and continuity of the decisions you’ve made to that point. Enhance your time-management and caseload management skills. Review reports and develop strategies for moving your caseload forward. Advance a different perspective and insight.


Participants say:

"Great course that really increased my knowledge and awareness of my responsibilities."

"Amazing course and instructors."

"This course will help me be a better decision maker with my customers."


Page 46

Course Descriptions

InDemand: Data Integrity CBT (YCA144)


This course is a requirement for all VR staff who enter customer employment and financial data in ReHabWorks (RHW) and their managers, as well as for management team members who have a role in the data integrity process. This web-based training provides ReHabWorks users with guidance on data integrity as it relates to earnings, hours worked, and primary source of support. At the end of this course, the learner should be able to:

Apply data integrity principles to data entry into RHW. Identify how to select the correct source of support. Compute gross weekly earnings and net monthly earnings. Accurately input wage information in RHW.

Audience: ReHabWorks UsersCost: None

InDemand: Navigating the VRSM CBT (YCA145)


This computer-based instructional module was developed to assist VR staff with transitioning to the new format of the Vocational Rehabilitation Services Manual.

This handy tool will:

guide you through the sections and headings of the policy manual; show you examples of chapters, titles, and subheadings and how they connect to

each other; provide you with steps on how to access information using global searches and

limited searches; and give you some tips and tricks to navigating through the new manual.

Audience: All VR staffCost: None


Page 47

Course Descriptions

InfoMaker Basics for The Workforce Information System of Texas (TWIST) Ad Hoc Reports (AINFBA)

Type of Training: Automated classroom Length of Training: 17.5 hours Prerequisites: None

This course will teach you how to use InfoMaker to design customized queries and reports containing data entered into TWIST. It covers:

creating ad hoc reports tailored to your needs using Common Measures, Child Care, and other non-Common Measures data tables;

selection criteria to limit results to your WDA; exporting files to Excel and PDF formats; and formatting reports using the Data Dictionaries to identify the correct tables, columns,

and values.

The last portion is a half-day lab that provides additional hands-on time to design your own personalized reports or to work on exercises, all with trainer supervision.

Audience: TWC, Board, and Workforce Solutions Offices staff with active TWIST sign-on permissionsCost: $159


Page 48

Course Descriptions

InfoMaker Level II (AINFII)

Type of Training: Automated ClassroomLength of Training: 10.0 hours Prerequisite: InfoMaker Basics for The Workforce Information System of Texas (TWIST) Ad Hoc Reports (AINFBA) or three months of experience using InfoMaker

This course will teach you more about the intermediate options to build on the queries and reports learned in the InfoMaker Basics class. Learn to:

Design Advanced Joins and Outer Joins. Use functions and formulas. Design Mailing Labels. Filter data and using column specifications. Export data into Access. Understand the basics of Structured Query Language (SQL).

Audience: TWC, Board, and Workforce Solutions Offices staff with active TWIST sign-on permissionsCost: $119


Page 49

Course Descriptions

Information Technology Security Awareness CBT (ITSECU)


This course is required annually for TWC employees and all persons granted access to Texas Workforce Commission applications. By the end of this course, you will be able to demonstrate your:

knowledge of TWC’s Information Security Standards and Guidelines; awareness of TWC’s information security requirements and responsibilities; understanding of the sensitivity of agency information and the actions you can take

to protect it; respect for customer trust and confidentiality; understanding of the consequences of violating the requirements, responsibilities, or

trust; and ability to identify information security issues.

Audience: TWC, Board, Workforce Solutions Offices staff, and network partnersCost: None

Insights® into Personal Effectiveness (MDPIPE)

Type of Training: ClassroomLength of Training: 7 hoursPrerequisites: Insights® Discovery Preference Evaluator online

Insights® is a tool that helps you understand your unique personality, including your strengths, weaknesses, communications style, and value to your team. In this introductory course, you will discover:

your own personal strengths and areas for development, the ways you are perceived by others, tools and techniques for relating to others effectively, and the specific ways your behavior changes under stress.

Audience: All staffCost: $167 (includes $76 evaluator fee)


Page 50

Course Descriptions

Introduction to Electronic and Information (EIR) Accessibility CBT (ACCEIR)


This course is recommended for all TWC employees. The TWC Training and Development Department (T&D), in partnership with the Information Technology Division, has developed a computer-based training (CBT) that presents an overview of the laws, and includes requirements for accessibility and the assistive technologies that are currently in use by those with disabilities.


Introduction to SharePoint CBT (SHARPT)


This training is a prerequisite to the formal classroom training called SharePoint Fundamentals. The purpose of this computer-based training module is to present an overview of the features available to you at TWC.

The classroom training, SharePoint Basics (SHAR16), provides hands-on exercises that will make you fully functional in the use of the various SharePoint features available at TWC. Once you've completed this CBT, you'll be ready to take the classroom training.

Upon completion of this course, you will:

Understand the power and features of SharePoint as a business solutions platform for creating content-rich websites.

Understand the different groups, administration levels, and roles of SharePoint users.

Understand the core capabilities of SharePoint.

Audience: All TWC EmployeesCost: None


Page 51

Course Descriptions

Introduction to WorkInTexas.com (AWKITW)

Type of Training: Automated classroom Length of Training: 14 hours Prerequisites: None

WorkInTexas.com matches qualified job seekers with employer opportunities. In this workshop, you will gain hands-on experience with the WorkInTexas.com features that Workforce Solutions Offices staff use to help job seekers and employers. Topics include how to:

Apply terms, business concepts, and program features to correctly and efficiently operate the WorkInTexas.com website.

Provide help to employers in searching for, locating, and matching the most qualified candidates to their job openings posted on WorkInTexas.com.

Guide job seekers in the effective use of WorkInTexas.com website features, enabling them to create and post an online resume, search job postings, and find job openings that best match their qualifications.

Audience: TWC, Board, and Workforce Solutions Offices staffCost: $129


Page 52

Course Descriptions

IRS Information Security CBT (AIRSIS)

Type of Training: Computer-based Length of Training: 0.5 hour Prerequisite: None

This course is required annually as part of TWC’s agreement with the Internal Revenue Service (IRS) for the exchange of Federal Tax Information (FTI). FTI is defined as tax information that originates from the Internal Revenue Service tax records, such as 1099 data. TWC employees, contractors, vendors, or anyone with the potential for exposure to FTI are required to take FTI training. By the end of this course, you will be able to demonstrate your:

knowledge of the definition of FTI, awareness of FTI security and non-disclosure stipulations, awareness of precautions regarding handling and tracking of FTI, and knowledge of legal specifications and consequences for non-compliance.

Audience: TWC, Board, and Workforce Solutions Offices staff who work with FTICost: None


Page 53

Course Descriptions

Job Readiness (VJOBRE)


When is a customer job ready? For the Vocational Rehabilitation (VR) counselor, there are many factors to consider when determining when/if a person is ready to work, and the implications of making that decision too soon or too late. This interactive course for VR counselors will focus on the importance of assessing and identifying job readiness of each customer prior to pursuing employment.

This class will also walk you through the process of putting job-ready customers into the RHW system and working with your business relations team. Better understanding will lead to better results.

This includes things like:

understanding the disability; evaluating coping strategies; promoting the development of necessary skills, training and education; assessing soft skills like hygiene and clothing appropriate for work; and exploring potential barriers like transportation resources, childcare, and benefits

planning.



Page 54

Course Descriptions

Leadership in Management (MDPLDR)


As a manager, it’s easy to get caught up in day-to-day “firefighting,” ensuring that your goals are met and the paperwork is submitted by the deadlines. You also have a responsibility to lead your staff. In this class, you will explore:

the differences between management and leadership behaviors, how to develop and maintain your levels of leadership, ways to motivate and empower your employees to achieve higher performance, and common mistakes managers make that can damage morale and lower motivation.


Learning the 7 Habits of Highly Effective People (MDLESH)


This one-day summary of The 7 Habits of Highly Effective People® by Dr. Stephen R. Covey will provide participants with the core concepts of the 7 Habits. Participants will gain rewards of practicing the 7 Habits in their personal and professional life, including how to:

Think abundantly. Listen openly. Solve problems collaboratively. Communicate effectively. Maximize performance. Avoid the dangers of dependence.



Page 55

Course Descriptions

Lessons from the Last Lecture (MDPLEC)


After being diagnosed with terminal pancreatic cancer in 2007, Carnegie-Mellon professor Randy Pausch delivered his “Last Lecture.” Its entertaining and inspiring wisdom on achieving your dreams and living your life made the video an Internet sensation. In this workshop, we will:

View key portions of “The Last Lecture.” Discuss ways to apply its timeless lessons to our own work and life.

Audience: All staffCost: None


“The message about persistence, priorities, and relationships was the most useful part of the training for work.”

“Lots of life lessons for both work and outside work, but key points were ‘complaining is not a strategy,’ ‘when you're screwing up and nobody says anything to you anymore that means they've given up on you,’ and the ‘head fake’ love that concept for training.”


Page 56

Course Descriptions

Living the 7 Habits of Highly Effective People (MDLISH)


We all strive to be more effective in our daily lives, but fall short sometimes. This training, based on the book The 7 Habits of Highly Effective People® by Dr. Stephen R. Covey, provides the tools and processes to help you become profoundly more effective in the things that matter most to you in your work and personal life. In order to have sustained, lasting success, you need to be able to successfully “lead yourself” and continuously improve and renew your capabilities in order to influence, engage, and collaborate with others. These elements are at the heart of personal, team, and organizational effectiveness. Participants will learn how to:

Be proactive. Begin with the end in mind. Put first things first. Think win-win. Seek first to understand. Practice synergy. “Sharpen the saw.”

Note: This course requires an investment of about 15 to 30 minutes a day to practice the 7 Habits, beginning with the class and continuing through the seven weeks following the class. Dedication to this venture ensures the participant will be able to successfully implement the 7 Habits, gain self-mastery, improve communication, and strengthen professional and personal relationships.

Audience: All staffCost: $336 (includes $216 for participant materials)


“Wonderful class! Should be a ‘must attend’ for work teams.”

“Very helpful information that can be used at work or home; learning there is a better way to manage life that may not be as stressful.”


Page 57

Course Descriptions

Making Ethical Decisions CBT (ETHDEC)

Type of Training: Computer-based Length of Training: 1 hourPrerequisites: None

This is a one-time course required for all TWC employees. This course defines ethics and provides tools and resources to help make ethical work-related decisions. Practice using these tools and resources by working through fictional scenarios that raise ethical issues. By the end of the course, you will be able to:

Define ethics. Use strategic questions from this course to determine whether an ethical dilemma

exists. List the three resources to support you in making ethical decisions. Differentiate between Ethical Approaches and Ethical Rationalizations and Pitfalls. Use the Confidence Checklist to assess a decision that relates to a specific

scenario.

Audience: All TWC staffCost: None

Note: This CBT will be replaced with a new Ethics CBT in FY18. Contact the Training and Development Help Desk for more information.


Page 58

Course Descriptions

Managing Across Generations (MDPMAG)

Type of Training: ClassroomLength of Training: 4 hoursPrerequisites: Working with Generational Differences is recommended

Employees from different generations can all have vastly different values, expectations, work ethics, and communication styles. A one-size-fits-all management style will not motivate everybody in the same way. Discover how events have shaped each generation’s attitudes toward work, and how to use that knowledge to motivate each employee most effectively. This course is a winner of the International Association of Business Communicators Bronze Quill Award of Merit for Writing.

In this workshop, you will:

Explore the differences between Traditionalists, Boomers, Generation Jones, Gen Xers, and Millenials.

Assess how multigeneration-friendly your workplace is. Learn to use the M.E.E.T. model (Make time to discuss, Explore differences,

Encourage respect, Take personal responsibility) to tailor your communication style to each person’s needs.

Develop your own action plan to improve employee relations and motivation.

Audience: Managers and supervisorsCost: $54


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Course Descriptions

Managing Case Managers (PMCMGR)


This course provides practical tools and essential information to supervisors of case managers to enhance positive interaction and boost skills in effective case management. The course focuses on:

improved foundation of orientation for case managers, targeted communication improvement strategies, and enhanced management tools with monitoring aids and techniques.

Audience: Supervisors of Workforce Solutions Offices case managersCost: $79


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Course Descriptions

Managing Transition for Supervisors (MDPMAT)


Employees all react differently to change. Some embrace it enthusiastically. Others fear it and need encouragement to adjust successfully. Still others just dig in their heels and refuse to go along. How can you lead your employees through a period of transition and emerge with an intact, high-performance team? In this course, you will learn:

the five stages of transition and your role during each stage, ways to handle unproductive behaviors during transition, and strategies to support a smooth transition.


Roxanne Gruhlke manages our Human Dynamics Team, presents topics at conferences, facilitates group events,

and delivers training.


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Course Descriptions

M.A.P.S. Intro to Purchasing Surgery and Low-Vision Devices CBT (YAD001)

Type: Computer-basedDuration: 2 hoursPrerequisites: None

This course will familiarize you with the rules and procedures for purchasing physical restoration and mental restoration services, and the M.A.P.S. (maximum allowable payment schedule) codes that we would consider purchasing for a customer. The first module covers low-vision and includes information regarding medical evaluations, such as pathology and laboratory services, prescriptions for eye glasses, contact lens fitting fees, and other low-vision services.

The second module walks you through surgeries from the planning to providers, vendor set up, hospitals, the role of the Medical Services Specialists, reimbursement rates, codes, comparable benefits, and the State Medical and Optometric Consultants.

Audience: All VR StaffCost: None

Mental Health First Aid© (YCA098)


This course teaches you how to offer ‘first aid’ to a person who is dealing with a mental health emergency and offer support to someone who appears to be in emotional distress. During this class, you will receive:

an overview of mental illness and the frequency at which it occurs; information that will diminish the myths and legends associated with mental health

stereotypes; a very usable mental health first aid action plan; information about the most common signs and symptoms of mental health disorders,

and warning signs of suicide; and information regarding the recovery model of treatment for mental illness.

Audience: All TWC StaffCost: None


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Course Descriptions

New Board Member Orientation Guide and Appendices (PBONBM)

Type of Training: Classroom and self-instruction manual on the TWC intranetLength of Training: 2 hours Prerequisite: None

The orientation materials provided for this training give new Board members information and resources to help them become more effective within their local Workforce Board. The course focuses on:

Texas Workforce Solutions, roles and responsibilities of a Board member compared to those of Board staff, employment and training programs and services available in the Board area, and characteristics of successful Board members.

Audience: New Board members within 90 days of appointmentCost: None


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Course Descriptions

Objectivity: A Matter of Maintenance (MDPOBJ)


When making important decisions, it is critical to remain objective and rational. Objectivity is important because it leads to reliable, consistent, and repeatable results. But how do you maintain that objectivity when people are involved and the stakes are high? This course will show you how to:

Distinguish between psychological and rational objectivity. Identify the warning signs of diminished objectivity. Manage attitudes, behaviors, and situations that can reduce your objectivity. Take strategic action to regain your objectivity.


Office 2016: Excel Basics (XCEL16)

Type of Training: Automated classroom Length of Training: 7 hoursPrerequisites: None

During this course, each participant will practice using the basic features of Excel through guided activities. This class will introduce participants to the basic skills needed to create and edit an Excel spreadsheet, including how to:

Identify parts of an Excel workbook. Enter data in cells. Design an Excel worksheet with formatting. Use simple mathematical formulas. Understand and apply Section 508 Accessibility best practices.



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Course Descriptions

Office 2016: Outlook Basics (OUT16)


This class will introduce participants to the basic skills needed to use Outlook features for daily communications for typical scheduling and email activities. During this course, each participant will practice using the basic features of Outlook through guided activities. Participants will learn how to:

Access, create, and manage email. Send files by email. Access and read calendars. Create and manage appointments and contacts. Create and manage tasks. Create and manage notes. Understand and apply Section 508 Accessibility best practices.



“I have used Outlook for quite a while, but still learned new tips and techniques that are helpful and save time.”

“Good introductory course; excellent instructor.”

“Great class; learned lots more about Outlook.”

“Instructor very complimentary and organized, very good information.”


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Course Descriptions

Office 2016: PowerPoint Basics (PPT16)

Type of Training: Automated classroomLength of Training: 4 hoursPrerequisites: None

During this course, each participant will practice using the basic features of PowerPoint through guided activities. This class will introduce participants to the basic skills needed to create and edit a PowerPoint presentation. Participants will learn how to:

Lay out a simple PowerPoint presentation. Apply Design Themes. Use the Master Slide to format a presentation. Insert pictures, clip art, shapes, and other graphic elements. Understand and apply Section 508 Accessibility best practices.



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Course Descriptions

Office 2016: SharePoint Basics (SHAR16)

Type of Training: ClassroomLength of Training: 7 hoursPrerequisites: Introduction to SharePoint CBT (SHARPT)

This class focuses on the fundamentals of Microsoft SharePoint 2016 and is for employees who are new to Microsoft SharePoint, as well as for those employees who will be SharePoint site Owners. The Web and SharePoint Administration Department requires formal training and assessment for all employees who will be assigned the responsibilities of a SharePoint site owner. Participants learn to:

Identify and describe how SharePoint’s functions and capabilities enable users to easily share information, manage projects, and work collaboratively in a team environment.

Describe SharePoint site structure and navigate a team site to locate, use, and manage information on a SharePoint team site.

Add, edit, and delete documents, lists, apps, alerts, and pages on a SharePoint team site to easily manage and share information with team members and other SharePoint users.

Use SharePoint’s powerful search features to locate people, documents, and other content across TWC SharePoint sites.

Audience: TWC StaffCost: $109


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Course Descriptions

Office 2016: Word Accessibility (MWDA16)


During this class, each participant will practice using the basic accessibility features of Word 2016 through guided activities. You will learn to:

Demonstrate an understanding of the requirements for accessibility. Explain why accessibility is important. Use the Accessibility Checker to detect and correct accessibility issues. Install and activate the Productivity Ribbon for Microsoft Word. Describe how to use the Productivity Ribbon tools to create a new accessible Word

document. Use the Productivity Ribbon tools to make an existing Word document accessible.


Office 2016: Word Basics (WORD16)


This class will introduce participants to the basic skills needed to create and edit a simple Word document. Each participant will practice using the basic features of Word through guided activities. Participants will learn how to:

Create, open, edit, save, preview, and print documents. Create and manage document folders, and share documents by attaching to email. Understand and apply Section 508 Accessibility best practices. Use the Accessibility Checker to find and fix accessibility issues.

Note: See Office 2016: Word Accessibility (MWDA16) for accessibility training.



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Course Descriptions

PC Refresh 2017 CBT (PCRF17)

Type of Training: Computer-based Length of Training: 0.5 hourPrerequisites: None

The purpose of this training is to introduce staff to the new computer(s) they will be receiving and some of the new features found in Windows 10 and Microsoft Office 2016. The goal is to make staff operational from the first day they log on to a new computer. The training objectives are:

Introduce new features found in Windows10 and Microsoft Office 2016. Provide directions to the resources available from Microsoft through its online Office

Training Center and other training resources. Discuss TWC's continuous security improvements and improved support including

providing contact information for the TWC Help Desk.

Audience: All staff unfamiliar with Windows 10 and Office 2016Cost: None


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Course Descriptions

Performance Planning and Review (PPR) Process for Supervisors (MDPPRS)

Type of Training: Classroom Length of Training: 4 hoursPrerequisites: Review of TWC Personnel Manual

Supportive, constructive feedback is critical for the performance and motivation of your employees. This workshop covers not only the PPR process for an annual review, but also how to provide an objective performance assessment. In this workshop, you will learn:

the critical elements and benefits of effective performance reviews, how to write accurate job descriptions and set realistic, measurable performance

standards, techniques for objectively assessing and documenting performance, the process for correctly completing the Performance Planning and Review form (P-

54), and how to use Performance Improvement Plans (P-54A) and Employee Development

Plans (P-56).

Audience: TWC, Board, Workforce Solutions Offices supervisors, subcontractor managers, and other supervisors who use the TWC PPR materialsCost: $54

Diana Garza-Louis trains employee and management development classes.


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Course Descriptions

Presentation Skills (MDPPRE)


For many people, making a group presentation is one of the most high-pressure, anxiety-inducing situations they can face in their work. Learn how to prepare and deliver presentations with confidence and poise. In this hands-on workshop, you will also create, deliver, and receive supportive feedback on a three- to five-minute presentation. The workshop covers:

ways to organize and develop your presentation; techniques for dealing with nervousness; effective uses of PowerPoint and other visual aids; uses of your voice, body movements, and gestures to convey your message; and what to do when things go wrong.

Audience: Staff who develop or deliver presentationsCost: $99


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Course Descriptions

Problem-Solving and Decision-Making Strategies (MDPPDS)


“We cannot solve our problems with the same thinking we used when we created them.” — Albert Einstein

This course will give you the tools and techniques you need to analyze the root causes of a problem, generate innovative solutions, weigh the costs and benefits, and implement the most effective decision. During the class, you will:

Follow a nine-step problem-solving model. Select effective methods for both individual and group problem-solving. Practice with tools for analyzing problems and evaluating proposed solutions. Discover new techniques to jump-start your mind and generate innovative ideas. Identify and avoid the traps that can derail the problem-solving process.


“Overall, the training was very enjoyable and brought forth a lot of relevant information which I am able to utilize in the day-to-day work environment.” — Class participant


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Course Descriptions

Project Management Basics (MDPPMB)

Type of Training: Classroom Length of Training: 7.5 hoursPrerequisites: None

Taking any project from the initial idea through completed implementation requires project planning and management. This course will help you understand the fundamental concepts of project management in a non-technical and highly practical way. In this class, you will:

Determine when to use a project management method. Assess your own strengths as a project manager. Determine when to use project management concepts. Identify the distinct stages of project management. Use project management concepts in a practice class project.



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Course Descriptions

Rapid Process Improvement (MDPRPI)


We are entrusted by the taxpayers to do our jobs as efficiently and effectively as possible. But rather than just working harder, we can often do the job faster and better by redesigning the work process itself. Learn proven techniques to improve processes by controlling constraints, eliminating waste, and improving reliability. In this workshop, you will discover:

how to use and integrate the tools of three Process Improvement approaches — the Theory of Constraints, Lean, and Six Sigma;

types of constraints that reduce process efficiency and how to control those constraints;

ways to identify and eliminate waste and non-value-added steps from a process; and techniques to improve reliability and reduce defects in your work.



“Through this class, I gained a better understanding of the RPI process, and I can see several ways where processes in my area can be improved.”

“The course was very informative. I learned a lot of information that will be helpful in my current role at my job.”

“Tough topics explained well.”


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Course Descriptions

Rapid Process Improvement CBT (RPI101)

Type of Training: Computer-based Length of Training: 0.5 hourPrerequisites: None

This computer-based training gives you a basic overview of TWC’s Rapid Process Improvement (RPI). This training touches on the reason for process improvement, the three philosophies used in RPI, and your role in the process. By the end of this course, you should be able to:

Recognize a process. Define the main concepts of Theory of Constraints, Lean, and Six Sigma. Identify your role in the process.


Reclaiming Your Time (MDPRYT)


We are constantly asked to do more in less time, but can you really do it? Are you in control of your time, or is it driving you? This workshop will give you the tools and techniques you need to take charge of your time. In this class, you will:

Identify your personal time management challenges and how to deal with each. Learn a seven-step process for effectively managing your time, one day at a time. Separate the Important from the Urgent, and learn to find time for both. Discover ways to organize your environment, reduce distractions, and end your

battles with procrastination.



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Course Descriptions

Recognition and Prevention of Sexual Harassment CBT (RPSHAR)


This mandatory course increases employee awareness of sexual harassment and how to prevent it. This CBT will help you answer the following questions:

What is sexual harassment? What behaviors might be considered harassment? How can you recognize risky behaviors? How can you help prevent sexual harassment at TWC? What effects do harassment and discrimination have on people and TWC? What do you do if you are a possible victim of or witness to sexual harassment? What are the basic elements of effective harassment policies?


Records Management Basic Training CBT (RECMGT)


This course is mandatory for TWC Records Management Center staff and all Records Management liaisons in the agency. The course is mandatory for all TWC employees, Board staff, and Workforce Solutions Offices staff. Upon completion of the course, participants will be able to:

Define a record. Define records management. State who is responsible for managing records. Determine which records to keep and which to throw away. Review and dispose of records according to the State Records Management Laws.

Audience: TWC, Board, and Workforce Solutions Offices staffCost: None


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Course Descriptions

Resource Access Control Facility (RACF): Part I (RACFP1) and Part II (RACFPII)

Type of Training: Computer-basedLength of Training: 0.5 hour eachPrerequisites: None

The RACF Manager’s Training is mandatory training for designated RACF managers who administer user access for TWC mainframe and related applications. This training was created by the TWC Training and Development Department in partnership with the Information Technology Division. It is controlled by RACF Administration and is not available to non-RACF managers.

Audience: Designated RACF managersCost: None

Risk Management 101 (RSKMGT)


This computer-based training gives a basic overview of risk management in agency operations including accounting, procurement, and asset management. The goal of risk management is to identify potential problems before they occur, and to address those problems. Participants in this course will be able to:

Define risk management. Identify potential risks. Identify persons responsible for risk management. Increase awareness of risk management to help provide a safe environment for

employees and the public.



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Course Descriptions

The Secret to Being an Engaged Employee (MDPENG)

Type of Training: ClassroomLength of Training: 3.5 hoursPrerequisite: None

In every job, there are times when we are engaged in our work, and times when we wish we could change some aspects of our job. There are characteristics of every job that we can’t control, but in this workshop we focus on factors we can control. When we learn to view the world through a more positive lens, we can increase our engagement and have a positive effect on our work environment. In this workshop, you will:

Identify the characteristics of engaged employees. Describe the benefits of engagement for employees, employers, and customers. Implement strategies to increase our engagement at work.



“I enjoyed it and was able to take with me valuable and important information.”

“Appreciated the practical takeaways from the session. Great session that I would recommend to others.”

“I really enjoyed this training. Many times, although we think we know how to engage others and be engaging ourselves, it sometimes takes another person and a different perspective to allow us to see what we are missing and how we can change and improve ourselves.”

“This class was great and I needed it in my life.”


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Course Descriptions

Skills Development Fund Practitioner Training (ASDFPT)

Type of Training: Classroom Length of Training: 7 hours Prerequisites: None

The goal of the Skills Development Fund (SDF) program is to increase the skills and wages of the Texas workforce. This training gives participants information about the program and prepares stakeholders throughout Texas to effectively reach out to businesses that could benefit from the SDF. This class provides the information and skills to assist prospective applicants as they create and submit proposals to respond to evolving workforce training needs. The course focuses on:

the purpose of the Skills Development Fund, the stakeholders in the SDF process and their roles, tools and strategies to help identify candidates for SDF grants, suggestions to overcome barriers and possible resistance of stakeholders, and success stories that highlight best practices.

Audience: Workforce Solutions Business Services Units, community and technical college staff, and economic development organizationsCost: None


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Course Descriptions

Skills for the Occasional Trainer (MDPSOT)


Training is much more than public speaking. The goal of training is to teach new knowledge and skills. An effective training requires strategic development, preparation, and engaged learning. This full-day course will arm you with the tools you need to take your training from good to great! Topics include:

assessing the needs of the audience, applying the principles of adult learning, developing focused training content, and creating a meaningful classroom experience to energize learning.


Strategic Planning (STRPLA)


In the words of Yogi Berra, “If you don’t know where you are going, you are certain to end up somewhere else.”

Strategic planning processes are structured efforts that shape and guide organizations to achieve long-range goals and objectives. Leaders who apply strategic methods are able to manage the transformation of visions, values, and priorities into measurable outputs and outcomes. This course focuses on:

the main steps required to develop and begin implementing an effective strategic plan,

the purposes and benefits of strategic planning, and the main components of strategic and operational planning processes.



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Course Descriptions

Strengths: Enhancing Your Personal Performance (MDSTRE)

Type of Training: ClassroomLength of Training: 3.5 hoursPrerequisites: StrengthsFinder® assessment online

Recognizing your strengths is more than acknowledging you’re good at something. This half-day training is designed to encourage employees to discover and use their top five strengths for increased productivity. This training will help employees identify and harness their natural strengths and purposefully invest their talents for increased productivity. The training will cover three areas:

general awareness of the StrengthsFinder® assessment, each participant’s top-five themes, and specific application of those top themes.

Audience: All staffCost: $69 (includes $9.99 evaluator fee)

Stress Management (MDPSTR)


Work has become more and more demanding. We are expected to get more done with fewer resources and less time. How can you effectively manage your stress? In this fun, interactive course, you will:

Learn what stress is and how it affects your body and mind. Identify specific triggers that cause the most stress in your life. Practice techniques for reducing and eliminating stress. Develop an action plan for managing stress and increasing relaxation in your daily

life.



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Course Descriptions

Substance Abuse and Vocational Rehabilitation (YCA087)


Substance abuse and addiction disorders are a common factor in rehabilitation cases. Sometimes it’s the pain medication from the accident that took months of healing, and sometimes it’s self-medicating for emotional distress and difficulty coping. Whatever the case may be, substance use/abuse and addiction presents real barriers to success. Examples include unrealistic goals, manipulative behaviors, poor hygiene, unstable living conditions, and lack of progress to name a few. This course breaks down the issue side-by-side with the vocational rehabilitation process to help guide you each step of the way to help your customer overcome those barriers and achieve their goals. Participants will learn:

how and when to assess for treatment, how to explore employment goals when there is a co-occurring substance abuse

disorder, counseling and guidance as a critical component, how to be involved in the treatment team, policy and guidance strategies for keeping the case on track, and addressing relapse.



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Course Descriptions

Supervisory Skills Development (MDPSSD)


This two-and-a-half-day workshop provides a foundation of practical skills for new supervisors and managers. It is also an excellent refresher for more experienced supervisors and managers. The training helps you understand the many roles and responsibilities you have as you manage employees and help them develop into a high-performance team. You will explore:

your circle of influence as a supervisor; principles of leadership as a way to empower your team; techniques to motivate your employees, develop their skills, and assess their

readiness for new challenges; coaching as a way to improve performance; and mediation techniques to address problems.



Page 83

Course Descriptions

Team Building for Supervisors (MDTSPV)

Type of Training: ClassroomLength of Training: 6 hoursPrerequisites: Working Effectively in a Team Environment is recommended

In this workshop, you will gain the tools and techniques you need to transform a group of employees into a self-motivated, high-performance team. Discover new ways to improve your team’s cohesion, communication, motivation, and focus. You will learn how to:

Recognize and remedy the most common team dysfunctions. Identify the qualities of an effective team leader. Recognize and reward employees in a cost-effective way. Recognize how different personalities impact team dynamics.


Tapping into Your Inner Confidence (MPTYIC)


Would you like to have more confidence the next time you face a difficult situation or task? Many of us approach challenging interactions with anxiety and dread, and often leave feeling that we didn’t perform as well as we could have or wanted to. In this brief workshop, you will learn techniques to boost confidence and perform at your best — at work, at home, and in all facets of your life. By applying Amy Cuddy’s powerful TED Talk, Your Body Language Shapes Who You Are, you will:

Learn two simple techniques to tap into your inner confidence. Identify ways to use these techniques in your daily life. Live every day as your best, authentic, confident self!



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Course Descriptions

Texas Workforce System Orientation — An Introduction to Texas Workforce Solutions (PTWSOR)


This course expands on and provides a more in-depth look at the information provided in Workforce 101. It covers specific programs and services offered within Texas Workforce Solutions, as well as labor market and career exploration tools available for staff and customers using Workforce Solutions Offices services. The topics include:

Texas legislation of the One-Stop System, the major components and local structure of the workforce system, business and job seeker tools available in Workforce Solutions Offices, an integrated service approach to delivering multiple programs, and agency and staff support systems.



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Course Descriptions

To Write or Not to Write: Case File Documentation (YAD003)


When should I write a case note and when is it not necessary? I’m a support staff, my documentation is not all that important is it? Regardless of your role, writing case notes is part of it. Making sure you’re writing in a professional and understandable way is important.

This three-hour course is designed for small groups of participants. Armed with policy and the most widely acceptable documentation practices, learners can strengthen their documentation, shine during case reviews, and have confidence in their writing ability.

There is a lot of policy that tells you what needs documentation, but nothing that tells you exactly what that documentation should look like. In this course, vocational rehabilitation staff will learn and practice writing documentation that is:

relevant, clear, concise, appropriate, timely, grammatically sound, readable, and ethical.



Page 86

Course Descriptions

Transitional Motivation (MDPTRM)


Change is constant — how can we make the most of it? This companion course to Managing Transition for Supervisors focuses on techniques to support positive transition, and emphasizes taking individual responsibility for our response to change. The course focuses on:

the three phases of the transition process, personal transitional experiences and how to manage them in a positive way, new techniques to successfully deal with all phases of transition, and personality characteristics and their impact on coping with change.



“This is so helpful — everyone should take this class.”

“Some of the most useful concepts were: accepting the differences of team members and dealing with change . . . how being ‘stuck’ is so destructive and how to get on track.”

“I’m going to be happy about change.”

“Embrace change, learn and grow.”


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Course Descriptions


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Course Descriptions

TWIST Basic Navigation (ATWNHR)


The Workforce Information System of Texas (TWIST) integrates all customer information into one centralized database. This course covers the fundamentals you need to collect customer data, determine customer benefits, and manage your cases. You will explore the TWIST system and learn how to:

Conduct a thorough intake. Determine program eligibility for customers. Create a program detail. Enter customer services. Document your counselor notes. Decide which actions to take on future customer visits. Document customer outcomes.

Audience: Board and Workforce Solutions Offices staff with active TWIST sign-on permissionsCost: $129


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Course Descriptions

TWIST Child Care (ATCCEC)

Type of Training: Automated classroomLength of Training: 14 hours Prerequisites: None

This training focuses on entries made by the contractor staff to establish child care for the customer. This course focuses on how to:

Conduct an intake, determine eligibility, and create a program detail. Set up child care referrals. Document counselor notes. Authorize the parent share of cost. Waitlist customers. Enter absence extensions.

Audience: Workforce Solutions Offices staff with active TWIST sign-on permissions Cost: $129

Mamie Meek develops and delivers specialized and automation classes.


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Course Descriptions

TWIST Counselor Notes (ATWCON)

Type of Training: Automated classroomLength of Training: 4 hours Prerequisites: None

This course provides staff with guidance on comprehensive documentation of services and contacts with participants, per WD Letter 06-13. Accurate service and outcome data is necessary to meet state and federal reporting requirements, and to assess the performance of the Workforce Solutions System. After this training, participants will be able to:

Explain why proper documentation is important. Describe six elements of effective counselor notes. Explain why accurate and timely documentation is critical. Evaluate counselor notes for clarity and accuracy.

Audience: TWC, Board staff, Workforce Solutions Offices managers and supervisors with active TWIST sign-on permissions Cost: $79


“The class provided great insight. The scenarios were great!”

“This was very informative about what I need to write better and more effective case notes.”

“I learned a lot from this class. Information was very helpful. Great course for new hires.”

“This was an excellent course. This course will help me to write better case notes. Great job!”

“I learned more clarification on how to enter case notes. Training was fun!”


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Course Descriptions

TWIST for Advanced Users (ATWINT)

Type of Training: ClassroomLength of Training: 14 hoursPrerequisites: TWIST Basic Navigation (ATWNHR) or a minimum of six months of experience using TWIST

Take your TWIST skills to the next level with hands-on practice based on program scenarios. In this course, you will learn how to use TWIST to:

Assess needs and determine eligibility. Track funding streams, participation, and supportive services. Enter verification information. Document counselor notes. Track educational, training, and employment outcomes. Provide follow-up services.

Note: Training is customized with specific scenarios, with options that include Choices, SNAP E&T, WIOA Adult, WIOA Dislocated Worker, or WIOA Youth. Please discuss your needs with the instructor in advance.

Audience: Workforce Solutions Offices frontline staff and Board staff with TWIST accessCost: $129

Mike Green manages the Workforce and Software Applications team and conducts workforce and software

classes.


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Course Descriptions

TWIST Performance Outcomes: Workforce Reports and TWIST Impact on Common Measures (ATWPER)

Type of Training: ClassroomLength of Training: 14 hoursPrerequisites: TWIST Basic Navigation (ATWNHR) is preferred

This class combines the elements of the TWIST Workforce Reports (formerly Web Reports) class and the TWIST Impact on Common Measures class. This provides an end-to-end experience for extracting and analyzing key information to assess performance relative to Common Measures. Local Workforce Board Performance Reports are analyzed to reinforce learning and localize examples and scenarios. Participants learn to:

Navigate, request, and retrieve TWIST Workforce Reports for management and performance measurements pertaining to TWC-administered programs.

Identify WIOA Common Measures for Adults and Youth and perform calculations for exiters (program participants who have “exited” a program) to determine whether measures are met.

Identify critical TWIST entries that determine whether a customer is in the denominator, and outcomes that determine whether a customer is in the numerator.

Complete validation exercises to test for understanding. Analyze local Workforce Board Performance Reports to demonstrate understanding

of the relationship between reports and Common Measures, and the impact on performance.

Audience: TWC, Board, and Workforce Solutions Offices staff, managers and supervisors with active TWIST sign-on permissions and query rights to TWIST Workforce ReportsCost: $129


Page 93

Course Descriptions

TxROCS for the VR Professional CBT (YCA122)


This online course provides instruction on the functionality of TxROCS for both the novice and proficient user.

Participants will:

Demonstrate the ability to navigate TxROCS, depending on user role. Identify the steps in the Case Review Workflow. Differentiate between the levels of access based on TxROCS user roles. Demonstrate how to create a case review based on review type and approach. Identify the data produced in each of the reports.

Audience: ReHabWorks UsersCost: None


Page 94

Course Descriptions

Veterans’ Preference Training CBT (VETPRF)


This computer-based training is a one-time only requirement for all supervisors and staff involved in the employee selection process. TWC selecting authorities must complete this Veterans’ Preference CBT before posting new job vacancy notices. This training provides information to help staff involved in the selection process understand:

the TWC hiring process for veterans, who qualifies as a veteran, veteran entitlements, and new responsibilities of selecting authorities in the complaint appeal process.

Audience: TWC selecting authoritiesCost: None


Page 95

Course Descriptions

Vocational Rehabilitation and Blindness (VRBLIN)


This course provides an overview of issues, legislation and strategies used in blindness rehabilitation. This is a prerequisite to Criss Cole Rehabilitation Center (CCRC) Immersion training. This course includes:

hands-on nonvisual experiential activities, an introduction to Daily Living Skills necessary to empower success, travel experiences, emotional adjustment, communication skills, and coping skills required for blending into society and the sighted world.


Vocational Rehabilitation for Customers in the Justice System (YCA146)


This course explores common challenges VR counselors and customers within the justice system face that impact VR services. It covers the profile of customers within the justice system, their most prevalent disabilities, barriers to employment, rights as VR customers, Criminal Background Checks (CBC), and building community resources. The CBC section of this training is also offered as a stand-alone training session. Participants will:

Review laws that protect customers with disabilities in the justice system. Learn to utilize an individualized, integrated and multiservice approach when

providing vocational rehabilitation services. Address common attitudes, feelings and considerations that impact reentry and

employment for persons who’ve been in the justice system. Identify and utilize community resources and services for employment success.



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Course Descriptions

Vocational Rehabilitation Teacher Process and Procedures (YCA062)


Vocational Rehabilitation Teachers (VRT) serve a unique role in our organization. In this course, new VRTs will become familiar with the process, procedures, and documentation necessary to provide quality services that support the goals of the customers and the VR team. As a result of this course, participants will be able to:

Identify the different programs which may make referrals. Explore their role in customer decision-making, plan development and

empowerment. Enhance knowledge and practical use of ReHabWorks, performance measures,

reports and databases. Apply specific strategies for managing time and caseloads.

Audience: VR TeachersCost: None

Carrie Alexander leads the development and facilitation of multiple classes for new VR professionals.


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Course Descriptions

Workers’ Compensation Health Care Network Training CBT (WCHCN)


This computer-based training is a one-time-only requirement for all TWC employees. It provides information about TWC’s workers’ compensation insurance carrier, the State Office of Risk Management (SORM), which partners with a Workers’ Compensation HealthCare Network (HCN), known as the Injury Management Organization (IMO) Med-Select Network.


Workforce 101: An Introduction to Texas Workforce Solutions (PWF101)


This course is an introductory overview of the components and structure of the Texas Workforce System. It briefly covers the various federal, state, and local workforce programs, and how to integrate them to provide quality customer service. Topics covered include:

Texas legislation of the One-Stop System, the major components and local structures of the workforce system, an integrated service approach to delivering multiple programs, and agency and staff support systems.



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Course Descriptions

Working Effectively in a Team Environment (MDWETE)


Michael Jordan once said, “There is no ‘I’ in ‘team,’ but there is in ‘win.’” So how can we “win” if we are part of a team? As a team member, you have an important role to play in building and maintaining your team’s cohesion. This course provides strategies to improve your interactions with team members, develop your roles and responsibilities, and recognize the importance of sharing and accepting other perspectives. You will:

Identify why some discomfort is essential for learning, growth, and change. Discuss the different critical roles each team member plays. Recognize the importance of understanding team members’ intentions and intensity. Examine the value of sharing your perspective and acknowledging the perspective

of others. Develop an action plan of strategies to improve your performance on a team.


“I know for certain that some things resonated with several staff members and at least one relationship has changed and they are working much better with each other.” — Class participant

J.D. Hogan trains employee and management development classes.


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Course Descriptions

Working with Generational Differences (MDPWGD)


Can Traditionalists, Baby Boomers, Generation Jones, Gen Xers, and Millennials all work together in the same office and not drive each other crazy? Yes, they can, if you understand the motivating forces for the different generations and apply their preferred communication skills. In this fascinating, enjoyable workshop, you will discover:

key characteristics of the five different generations in the workplace; ways specific events shaped each generation’s beliefs, values, and expectations;

and communication strategies that foster respect and problem-solving.



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Course Descriptions

Writing Effective Email (MDPWEM)


Email is the most common, convenient, and potentially cumbersome means of business communications. From customer service representatives and case managers to administrative professionals and CEOs, almost everyone uses email to communicate with customers and colleagues. In this workshop, you will learn:

when to use email and when not to; the anatomy of an email and tips for using each part effectively; how to set the right tone between formal and casual for your reader; and techniques to keep your email brief, clear, and to the point.

Note: This half-day course complements the information in Business Writing Streamlined and Grammar Streamlined for Business Writing.


Writing Standard Operating Procedures (TWCSOP)


You face many challenges when writing a Standard Operating Procedure (SOP). How do you cover all the steps without getting bogged down by details? How do you make it clear enough for anybody to follow, but also keep it flexible for future modifications? This engaging and interactive workshop covers:

separating policies from procedures, the four steps of SOP development, the four writing format choices, and word choices that clarify meaning.



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Training ResourcesOur Training Resources section includes additional services we provide, specialized training, and classes we recommend for staff in specific situations. For additional information on classes listed in this section, please refer to the Course Descriptions.

Career Schools and Colleges Representative Training

To comply with statute and Texas Workforce Commission (TWC) rule, career school or college staff who solicit or enroll students must first be registered as a representative with TWC and must pass this computer-based course. This course covers the laws and rules on representatives, admissions, advertising, and solicitation and admission of students. The course is designed for all school and college representatives who are registered or wish to register with TWC. Contact TWC Career Schools and Colleges staff for instructions on accessing this course. Email them at [email protected] or call (512) 936-3100, or toll free (866) 256-6333, option 1.

CHAPS User Reference Guide

The CHAPS User Reference Guide provides information on how employees can perform transactions through the fully web-enabled Comprehensive Human Resources and Payroll System (CHAPS). The guide can be found on the TWC intranet at:

http://intra.twc.state.tx.us/intranet/train/docs/chaps_user_reference_guide.docx.

The purpose of this guide is to show employees how to:

record time and leave, view and update personal information, sign up for direct deposit and print a paystub, make changes to W-4 status, review their benefits summary, enroll in training and review their training summary, and search for agency job postings.

Audience: TWC, Board, and Workforce Solutions Offices staffCost: None


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http://intra.twc.state.tx.us/intranet/train/docs/chaps_user_reference_guide.docx

Training Resources

Conference and Meeting Presentations

T&D presentation services provide a wide variety of timely and relevant topics for your conference or meeting. Our experienced presenters use effective techniques to engage the audience and provide useful information, tools, and techniques on many topics. Presentations are usually one- to two-hours long, and include, but are not limited to:

Human Dynamics: Dealing with Difficult People, Stress Management, Collaborative Leadership, Enhancing Communication Skills, and Time Management

Management: Engaging Employees, Transitional Leadership, and Generational Gaps in the Workforce

Training Trainers: Processing Games in Three Easy Steps, Meeting Audience Needs, and Introversion and Extraversion in the Classroom

Vocational Rehabilitation: Presentations for VR Courses

Workforce: Roles and Responsibilities of the Workforce System and Integrated Services


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Training Resources

E-Learning

T&D’s audio podcasts, microlearning videos, and webinar recordings provide additional information on a wide variety of subjects. They are located on the TWC intranet at intra.twc.state.tx.us/intranet/train/html/webcasts.html.

Audio Podcasts

10 Characteristics of an Effective Team15 Minutes of Planning and Prioritizing PodcastBusiness Writing — It’s Not Your Grandmother’s Style of Writing! Communicating with Difficult People through ListeningCritical Thinking, Part 1 Audio PodcastCritical Thinking, Part 2 Audio PodcastDiffusing Anger PodcastHow to Speak with Difficult PeopleLearning to Listen Audio PodcastProject Management: Planning and Executing Audio PodcastProject Management PodcastStress Management PodcastTips for Making Successful Referrals Audio Podcast

Microlearning Videos

CHAPS Worklist Request How to Certify Your TimesheetHow to do a CHAPS Password ResetHow to Enter a Merit Increase or One-Time Merit in CHAPSHow to Enter a Leave RequestHow to Enter Your W-4 Tax ExemptionsHow to Make Payroll Direct Deposit Designations in CHAPSSurviving an Active Shooter VideoTWC 101 Video

Webinar Recordings

Business Service Unit (BSU) TrainingCrisis Intervention and Compassion FatigueMaking Healthy Choices Wellness SeriesRehab View (RHV) videos about ReHabWorks (RHW)


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http://darsnet.dars.txnet.state.tx.us/services/PDT/RHView.html

https://intra.twc.state.tx.us/intranet/train/html/wc_making_healthy_choices_wellness_series.html

https://intra.twc.state.tx.us/intranet/train/html/wc_crisis_intervention_compassion_fatigue.html

https://intra.twc.state.tx.us/intranet/train/html/wc_business_service_unit_training.html

https://www.youtube.com/watch?v=USspqv4dTEM&feature=youtu.be

https://www.youtube.com/watch?v=5VcSwejU2D0

https://www.youtube.com/watch?v=ZOzEpl5zdLc

https://youtu.be/u5Dxe61lVHw

https://youtu.be/I7CNfF0OA8k

https://youtu.be/PTYJJI6ir7Q

https://youtu.be/jwrW2ehCRo0

https://intra.twc.state.tx.us/intranet/train/html/wc_tips_for_making_successful_referrals_podcast.html

https://intra.twc.state.tx.us/intranet/train/html/wc_stress_management_podcast.html

https://intra.twc.state.tx.us/intranet/train/html/wc_project_management_podcast.html

https://intra.twc.state.tx.us/intranet/train/html/wc_planning_executing_audio_podcast.html

https://intra.twc.state.tx.us/intranet/train/html/wc_learn_to_listen.html

https://intra.twc.state.tx.us/intranet/train/html/wc_speaking_with_difficult_people.html

https://intra.twc.state.tx.us/intranet/train/html/wc_diffusing_anger_podcast.html

https://intra.twc.state.tx.us/intranet/train/html/wc_critical_thinking_part2.html

https://intra.twc.state.tx.us/intranet/train/html/wc_critical_thinking.html

https://intra.twc.state.tx.us/intranet/train/html/wc_communicating_with_difficult_people_through_listening_audio_podcast.html

https://intra.twc.state.tx.us/intranet/train/html/wc_business_writing_its_not_your_grandmothers_writing_podcast.html

https://intra.twc.state.tx.us/intranet/train/html/wc_15min_planning_prioritizing_podcast.html

https://intra.twc.state.tx.us/intranet/train/html/wc_10_characteristics_of_an_effective_team_podcast.html

http://intra.twc.state.tx.us/intranet/train/html/webcasts.html

Training Resources

Facilitation Services

T&D facilitation services promote involvement and high performance from individuals attending your next meeting, workgroup, or retreat. Our experienced facilitators use effective techniques to manage group dynamics and guide participants to focus on common issues, develop mutual understanding, and create consensus. Participants walk out of the door with action plans, often amazed at how much they accomplished. Let us help you succeed in making your next meeting the most effective and productive ever.

Management: Recommended Core Courses

The courses on this page are highly recommended for management and represent the core training considered necessary for leading and managing staff successfully.

Anti-Discrimination Law for Supervisors

Enhances awareness of discriminatory practices in the workplace for non-TWC supervisors.

Employee Development

Supports your responsibility to develop and train your employees effectively.

Employee Engagement: A Supervisor’s Playbook

Helps supervisors increase their employees’ engagement and create the type of workplace that attracts and retains talented, engaged employees.

Employee Selection: A Management Guide to the Hiring Process

Helps supervisors understand how to hire smart, manage responsibilities as a selecting authority, use appropriate TWC forms, and successfully navigate the interviewing and selecting process.

Equal Employment Opportunity Policies for TWC Supervisors

Covers federal and state laws regarding equal employment opportunity and how it affects you as a TWC supervisor.

Insights® into Personal Effectiveness

Provides information and skills practice training using the Insights® Evaluator to learn more about understanding yourself, understanding others, and developing usable interpersonal and communication strategies.


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Training Resources

Management: Recommended Core Courses (continued)

Leadership in Management

Covers defining leadership, managing with leadership, components and levels of leadership, leadership styles, and communication.

Performance Planning & Review (PPR) Process for Supervisors

Helps supervisors understand the TWC Performance and Planning Review process, and the leadership opportunity that performance reviews offer.

Supervisory Skills Development

Provides a practical approach to employee supervision, including roles and responsibilities of supervision, situational leadership, employee readiness levels, communication, motivation, team building, and time management.


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Training Resources

Management: Recommended Additional Courses

The following courses are also strongly suggested for management; they are designed to provide additional skills and support for management.

Customer Service for Management

Emphasizes the importance of management creating a work environment that promotes outstanding customer service.

The Emotionally Intelligent Manager

Explore the four components of EQ, review EQ strategies and identify how they strengthen each component of EQ, and describe how EQ relates to identified management skills.

Facilitation Skills for Meetings

Learn about meeting facilitation skills and guidelines for being an effective facilitator.

Generational Differences: Managing Across Generations

Explores implementation of new strategies in communication and employee relations using the M.E.E.T model, along with an assessment for management in a generationally diverse workplace.

Insights® II: Exploring Insights®

Gives a review of Insights® energies, an awareness of how energies impact strengths, how overused strengths become weaknesses, and communication tips.

Managing Transition

Focuses on the leader’s role during transition, while working through the changes to a new beginning.

Objectivity: A Matter of Maintenance

Provides ways to make objective, rational decisions when people are involved and the stakes are high.

Presentation Skills

Provides opportunity to practice techniques to deal with nervousness, identify characteristics of an effective presentation, create appropriate and meaningful activities, use appropriate visual aids, and conduct a brief videotaped presentation.


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Training Resources

Management: Recommended Additional Courses (continued)

Project Management Basics

Covers stages of project management using project management concepts on your actual work project, accessing your organization’s readiness for project management, and assessing yourself as a project manager.

Team Building for Supervisors

Helps supervisors understand dynamics of team building, and the importance of initiating activities to improve group performance and address individual strengths.


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Training Resources

Mandated Training for TWC

The Texas Workforce Commission requires TWC and Workforce Solutions employees to participate in certain mandatory training classes. Some training is mandatory for all TWC employees, and some is mandatory for specific employees, depending on the type of work they do. For example, Board members, Board staff, Workforce Solutions Offices staff, and certain partner staff may need job-specific mandatory training. Most mandatory courses can be accessed online by going to our TWC intranet, intra.twc.state.tx.us/intranet/train/html/course_twc_mandatory.html.

Exceptions are noted in course descriptions.

Advanced Personally Identifiable Information Training: A Manager’s Guide to Protect PII (ADVPII)

TWC’s computer-based Advanced Personally Identifiable Information Training is a one-time only requirement for all TWC supervisors and managers. This training will familiarize supervisors and managers with TWC’s Privacy Policy and supervisory requirements when handling Sensitive PII. Access the training at www.softchalkcloud.com/lesson/serve/FIj1Hv6U4pZqfT/html.

Americans with Disabilities Act (ADA) Overview and Amendments Act of 2008 for Supervisors (ADA09)

This computer-based training is a one-time-only requirement for all TWC supervisors and managers. This training provides a review of the fundamental aspects of the ADA of 1990 as it relates to employment. It explains the 2008 ADA Amendments Act, effective January 1, 2009, which broadens the definition of “disabled.” The training describes how the amendment may impact people at TWC and how we provide accommodations.

Continuity of Operations Planning (TWCOOP)

This computer-based training is a one-time only requirement for all TWC employees. The training will familiarize staff with the TWC Continuity of Operations Plan (COOP), and prepare them to respond to any emergency, business interruption, or disaster.

Customer Relations and Complaint Resolutions (ACCRT)

This computer-based training is a one-time only requirement for all TWC employees. Customer Relations and the Training and Development Department collaborate to provide ongoing training with information about Customer Relations Complaint Handling and Resolution Policies and Procedures.


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Training Resources

Mandated Training for TWC (continued)

Equal Employment Opportunity (EEO) Training

One class from this group of classes is required biennially. You may take any one of the following training courses to meet the two-year EEO requirement.

Diversity, EEO, and Discrimination Prevention (DIVEEO) is computer-based training designed to increase TWC employee awareness and promote mutual understanding, sensitivity, and respect among employees.

Recognition and Prevention of Sexual Harassment CBT (RPSHAR) is computer-based training which provides Employment Discrimination Training and includes supplemental EEO information.


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Training Resources


Family Education Rights and Privacy Act CBT (FERPA)

This computer-based training is required for staff who work in or oversee programs in Texas that are funded by the Adult Education and Family Literacy Act. It provides an overview of the rules and regulations associated with the Family Educational Right and Privacy Act (FERPA) and practical applications for adult educational programs.

Family Violence as it Affects Employment (PFAMVI)

Texas House Bill 1175 requires Boards to provide no less than four hours of training regarding family violence for staff who:

Provide information to customers seeking or receiving financial assistance. Recommend or grant waivers or modifications. Recommend or impose sanctions for non-cooperation or non-compliance. Assess employment readiness. Provide employment planning or employment retention services.This course meets HB1175 requirements. Please refer to the catalog course description for additional details. To schedule this half-day training, contact Training and Development at (512) 463-3029, or by email at [email protected].

Boards may use other training curriculum if it meets the requirements of the Texas Human Resources Code §31.0322. Reference: WD 21-09 Mandatory Training on the Impact of Family Violence.

Fraud Prevention and Detection CBT (FRDAW)

This computer-based training is required annually for all TWC employees, Board, and Workforce Solutions Offices staff, in compliance with Executive Order RP36. This CBT covers basic fraud prevention, detection, and reporting policies and procedures for TWC and Board staff.


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Training Resources


Information Technology (IT) IRS Information Security CBT (AIRSIS)

IRS Information Security computer-based training is required annually for employees whose work has the potential for exposure to Federal Tax Information (FTI). FTI is defined as tax information such as 1099 data that originates from the

Internal Revenue Service tax records. This training requirement includes TWC employees, Workforce Solutions Offices staff, and vendors whose responsibilities include exposure to FTI.

Supervisors should review the responsibilities and tasks of employees under their supervision to determine whether their employees are required to take the training. If the training is required, supervisors should ensure their employees take the training in a timely manner and remain current. You can access the training link at intra.twc.state.tx.us/intranet/train/cbt/airsis/index.html.

Information Technology (IT) Security Awareness CBT (ITSECU)

This computer-based training is required annually for all TWC, Workforce Development Boards, and Workforce Solutions Offices staff, as stipulated by the Texas Administrative Code and the TWC Information Security Standards and Guidelines. This training also fulfills the contractual agreement for external data users.

Introduction to Electronic and Information (EIR) Accessibility CBT (ACCEIR)

This mandatory online course is a good starting point in your efforts to learn more about accessibility and is a one-time requirement for all employees. In it you will learn the following: what accessibility is and why it's important, how people with disabilities access electronic information and benefit from accessibility, what accessibility laws have been passed and what they require, and how you can make your own workplace accessible.

Making Ethical Decisions CBT (ETHDEC)

This computer-based training is a one-time-only requirement for all TWC employees. This training familiarizes employees with a number of tools and resources as guides in making ethical work-related decisions.


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Training Resources


Migrant and Seasonal Farmworkers Guide (MISFRM)

This training is required annually for local offices, and semi-annually for all designated MSFW offices. Download a copy of the guide at intra.twc.state.tx.us/intranet/train/docs/msfw_self_%20studyguide.pdf.

New Board Member Orientation Guide (PBONBM)

This training is required for all new Board members within 90 days of their appointment. The materials included in this training provide resources to help new Board members become more effective members of their local Workforce Board.

New Employee Orientation CBT (HRNEO)

This computer-based training is required of each new employee within 30 days of hire or rehire. Access this course at intra.twc.state.tx.us/intranet/hr_neo/newempe_index.html.

Records Management Basic Training CBT (RECMGT)

This computer-based training is mandatory for TWC Records Management Center staff and all Records Management Liaisons in the agency, and is recommended for all TWC employees, Board staff, and Workforce Solutions Offices staff.

Resource Access Control Facility CBTs: RACF Part I (RACFP1) and RACF Part II (RACFP2)

The computer-based RACF Manager’s Training is a mandatory training for designated RACF managers who administer user access for TWC mainframe and related applications. This training is controlled by RACF Administration and is not available to non-RACF managers.

Veterans’ Preference Training CBT (VETPRF)

This computer-based training is a one-time only requirement for all supervisors and staff involved in the employee selection process. Selecting authorities must complete the Veterans’ Preference CBT before posting new job vacancy notices. This training provides information to help the selecting authority understand Veterans’ Preference, how to apply the preference in the hiring process, and the new responsibilities that selecting authorities have regarding the complaint appeal process.


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http://intra.twc.state.tx.us/intranet/train/docs/msfw_self_%20studyguide.pdf

http://intra.twc.state.tx.us/intranet/hr_neo/newempe_index.html

Training Resources


Workers’ Compensation Health Care Network Training CBT (WCHCN)

This computer-based training is a one-time-only requirement for all TWC employees. It provides information about TWC’s workers’ compensation insurance carrier, the State Office of Risk Management (SORM), which partners with a Workers’ Compensation HealthCare Network (HCN), known as the Injury Management Organization (IMO) Med-Select Network.


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Training Resources

Mandated VR Training for TWC

Fundamentals of the VR Process (YCA104)

The Fundamentals classroom training will guide you through policy and help you understand the difference between federal regulations and state policy. Before you finish, you will know exactly what expectations are in place to assure that your casework is compliant with all of them. This Fundamentals class was created for VR counselors to attend within their first four to six weeks of employment.

Impact (YCA113)

The second classroom training in the three-course series for new VR counselors, Impact takes it to the next level. Where Fundamentals of the VR Process focused on learning compliance criteria and policy, Impact strives to go beyond that to quality and critical thinking. Your instructors walk you through a real case riddled with challenges at every step of the process. Then you walk through one of your own cases with its unique challenges and struggles. The Impact class was created for new VR counselors to attend six to eight weeks after attending Fundamental of VR.

Core Essentials (YCA124)

Core Essentials is the third part of the three-course series for new Vocational Rehabilitation Counselors. Core Essentials builds on the compliance and quality casework skills learned in Fundamentals and Impact. Participants complete a series of prerequisite activities online prior to the class. The classroom portion includes feedback on your casework, as well as conversations with program specialists who provide presentations in their areas of specialization. The Core Essentials class was created for new VR counselors to attend about six to eight weeks after successfully completing Impact.

Fundamentals of Administrative Support Training (FAST) (YCA124)

This course is designed and required for new vocational rehabilitation support staff, and it is recommended that the course be taken within the first eight weeks of employment. During this classroom training you will have many activities and have an opportunity to seek clarification and guidance regarding your new job tasks, such as documenting case notes and developing relationships with counselors, customers and vendors.

For a complete list of mandated VR training, please visit http://intra.twc.state.tx.us/intranet/train/docs/vrc_job_specific_v1.docx.


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Training Resources

Team Development Services

T&D team development services offer customized team development events for large and small teams. Team development for large events such as retreats and annual meetings may include activities around effective team membership, team leadership, or team building.

Supervisors may also request team development for their teams. For small teams, in addition to the activities already listed, T&D can include Shared Development Through Insights®. This activity is available as a team development event for small teams whose members have attended the Insights® into Personal Effectiveness training.

TWC Safety and Health Program

TWC personnel who perform certain types of work may be required to attend specific, job-related safety training. The TWC intranet site provides a wide variety of safety and health information for staff, including Additional Duty Safety Officers (ADSOs), staff who drive agency vehicles, and staff who work in areas that could contain hazardous chemicals.

Basic information for all TWC Safety and Health Programs is available at http://intra.twc.state.tx.us/intranet/phss/html/safetyprogram_home.html.

Contact Raoul Mann, TWC Safety Officer, by email at [email protected] for specific training recommendations or requirements.

Some of the specialized safety and health programs listed on the website include:

Additional Duty Safety Officer (ADSO)

TWC ADSOs are staff who are responsible for helping management implement the Occupational Safety and Health Program (OSHP) in their areas of responsibility.

Driving Safety Program

All TWC staff who drive agency vehicles are required to complete the TWC Driver Safety Plan once each year.


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Training Resources

TWC Safety and Health Program (continued)

TWC Hazard Communications (HazCom) Procedures Act

Section 5 02.009(f) of the Texas Hazard Communication Act requires all new employees to receive training before the employee works with or in a work area containing a hazardous chemical. This training defines the various parts of the act and provides core training and hands-on training when necessary. Training includes hazard determination, written communication, labels, and other forms of warnings, and general information for employees.

Note: Employees in administrative positions such as accounting personnel do not have an occupational exposure to hazardous materials or chemicals, and do not come under the provisions of the HazCom Act. Routine daily encounters with household and office materials do not pose a risk unless materials are deliberately abused.

The TWC Safety Officer will consult with management concerning those few occupations in which employees might be exposed to hazardous materials, and assist management to implement applicable portions of the HazCom Act.

Web Conferencing Services

The Training and Development Department offers web conferencing services through Adobe Connect that can help you:

Increase productivity.

Work smarter.

Ensure customer satisfaction.

Reduce costs.

Adobe Connect provides the tools and flexibility needed to improve statewide communications, enrich collaboration, and decrease the need for travel across the workforce system. Optimize web conferencing to meet specific business needs with hands-on event management and client and training services. TWC Training and Development administers this system and provides a demonstration of web conferencing.

Contact the Training and Development Help Desk at [email protected] for more information.


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Training Resources

Workforce Development Comprehensive Guides

All guides can be found on the Internet at www.twc.state.tx.us/partners/workforce-development-boards. Email Training and Development for a copy of Migrant and Seasonal Farmworkers Guide.

The Comprehensive Guides provide workforce program information for TWC, Board, and Workforce Solutions staff. They are periodically taken offline for revisions.

Choices Guide

The Choices guide provides statewide policy and resources for operational guidance and oversight of services. It also contains learning components to reinforce key concepts. The purpose of this guide is to provide:

information about Choices policies and procedures; and

guidance and instruction for helping applicants, recipients, conditional applicants, sanctioned families, and former recipients of the Choices program to prepare for, obtain, and retain employment, and meet their child support obligations.

Audience: TWC, Board, and Workforce Solutions Offices staff

Employment Service (ES) Guide

The Employment Service guide provides statewide policy and resources for operational guidance and oversight of employment services. It contains components to reinforce learning and to support key concepts. The purpose of this guide is to provide:

information about Employment Service policies and procedures, and

guidance and information on performance measures and available reports.



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Training Resources

Workforce Development Comprehensive Guides (continued)

Migrant and Seasonal Farmworkers Guide (MISFRM)

The background of the subject is explored, as is the role of the Workforce Solutions staff who serve Migrant and Seasonal Farmworkers (MSFWs). This self-study guide focuses on:

recognizing the identifying factors of an MSFW, identifying available services, identifying the responsibilities of the Outreach Worker, and describing the Job Service Complaint Procedure for MSFWs.Audience: TWC, Board, and Workforce Solutions Offices staff

Trade Adjustment Assistance Guide

The trade guide provides statewide policy and resources for operational guidance and oversight of services. It contains components to reinforce learning and support key concepts. The purpose of the trade guide is to:

Enable the Texas workforce system to fully integrate the Dislocated Worker and Trade Adjustment programs into the service delivery mix of the Workforce Solutions Offices.

Alert Unemployment Insurance (UI) Tele-center staff to fully advise trade-affected, dislocated workers applying for UI about the work search requirements for Trade Readjustment Allowances (TRA), and to refer the workers to their local Workforce Solutions Offices to conduct job search activities for suitable employment.

Provide information to Local Workforce Development Board (LWDB) and Workforce Solutions Offices staff about Rapid Response and Orientation to Trade Services and the requirement to co-enroll, and to register trade-certified dislocated workers into services that address barriers to reemployment.

Demonstrate strategies for leveraging state and federal funding sources to maximize services to these workers.



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Training Resources

Workforce Development Comprehensive Guides (continued)

Supplemental Nutrition Assistance Program Employment and Training (SNAP E&T) Guide

The SNAP E&T guide provides statewide policy and resources for operational guidance and oversight of services, and contains learning components to reinforce and support key concepts. The purpose of this guide is to provide:

information about SNAP E&T policies and procedures; and guidance and instructions for assisting recipients of Food Stamps to prepare for,

obtain, and retain employment.Audience: TWC, Board, and Workforce Solutions Offices staff

Workforce Innovation and Opportunity Act (WIOA) Guides

The purpose of the WIOA Guidelines for Adults, Dislocated Workers, and Youth is to provide:

local Workforce Development Boards (Boards) with criteria and documentation sources for establishing WIOA Title I program eligibility for adults, dislocated workers, and youth.



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Price List for Non-TWC ParticipantsCourse Cost

Access for All — Serving Customers with Disabilities in Texas Workforce Solutions Offices

$79

Aspiring Leaders $54

Becoming a Fair-Minded Thinker $54

Discrimination Law for Supervisors $79

Business Services $119

Business Writing Streamlined $79

Case Management $79

Communication Skills $79

Confident Communication $54

Conflict Management Strategies $79

CPR, AED, and First Aid Training $54

Customer Service $79

Customer Service for Managers $54

Dealing with Difficult People: Get Mindful, Not Mad $79

Diversity in the Workplace: Respectful Communication $54

Emotional Intelligence: Making Better Connections $54

Emotionally Intelligent Manager $79

Employee Development $79

Employee Engagement: A Supervisor’s Playbook $79

Employee Selection: A Management Guide to the Hiring Process $54

Exploring Insights® $79

Facilitating Workforce Orientation for Applicants $79


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Training Price List

Course Cost

Facilitation Skills for Meetings $54

Family Violence as It Affects Employment $54

Grammar Streamlined for Business Writing $54

InfoMaker Basics for TWIST Ad Hoc Reports $159

InfoMaker Level II $119

Insights® into Personal Effectiveness (price includes $76 evaluator fee)

$167

Introduction to WorkInTexas.com $129

Leadership in Management $79

Learning the 7 Habits of Highly Effective People $79

Living the 7 Habits of Highly Effective People (price includes $216 Covey materials package)

$336

Managing Across Generations $54

Managing Case Managers $79

Managing Transition for Supervisors $54

Objectivity: A Matter of Maintenance $54

Office 2016: Excel Basics $109

Office 2016: Outlook Basics $69

Office 2016: PowerPoint Basics $69

Office 2016: SharePoint Basics $109

Office 2016: Word Accessibility $109

Office 2016: Word Basics $69

Performance Planning and Review (PPR) Process for Supervisors $54

Presentation Skills $99

Problem-Solving and Decision-Making Strategies $79


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Training Price List

Course Cost

Project Management Basics $79

Rapid Process Improvement $79

Reclaiming Your Time $79

The Secret to Being an Engaged Employee $54

Skills for the Occasional Trainer $79

Strategic Planning $79

Strengths©: Enhancing Your Personal Performance (price includes $9.99 evaluator fee)

$69

Stress Management $54

Supervisory Skills Development $139

Team Building for Supervisors $79

Texas Workforce System Orientation — An Introduction to Texas Workforce Solutions

$79

Transitional Motivation $54

TWIST Basic Navigation $129

TWIST Child Care $129

TWIST Counselor Notes $79

TWIST for Advanced Users $129

TWIST Performance Outcomes $129

Workforce 101: An Introduction to Texas Workforce Solutions $54

Working Effectively in a Team Environment $79

Working with Generational Differences $54

Writing Effective Email $54

Writing Standard Operating Procedures $54


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training and development 2018 course catalog - twc.state.tx.us web viewtwc employees do not incur a...

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