training calendar 2015 - fmm · (pahang, kelantan & terengganu) b-8014, 2nd floor, sri kuantan...

TRAINING CALENDAR

FMM Institute Selangor Branch

Centre for Professional

Development

2015

FMM’s VisionMaking Malaysian Industries Globally Competitive

FMM’s Quality PolicyTotal Commitment to Service Excellence and Quality

FMM Institute’s VisionTo be the leading organization in providing a comprehensive range of training programmes and advanced learning opportunities with educational excellence in industry practices and technology in tandem with the nation’s surge towards developed nation status

What makes FMM Institute a preferred training centre for the industry and service sector?• More than 44 years of industrial and manufacturing

experience under FMM• Our corporate training programs are specially designed

and executed by experienced trainers• Programmes are industrial-based

2015 TRAINING CALENDAR | FMM Institute Selangor Branch

CONTENTSFMM Institute - Profile ................................................................................................................3

Contact ..............................................................................................................................................4

Training Schemes .........................................................................................................................5

Programme Categories:Corporate Training Programmes ...........................................................................................7

1. Management and Performance Development ..................................................................81.1 Effective Time Management1.2 Enhancing Your Creative Thinking and Problem Solving Skills1.3 The Heart and Techniques of Leadership1.4 Presentation and Communication Skills1.5 Critical Skills to Enhance Performance & Raising Employee Competence

2. Customer Service, Sales and Retail .................................................................................... 102.1 Effective Customer Service and Complaints Management2.2 A Proven Approach in Sales Negotiations2.3 Key Account Management2.4 Strategic Marketing Planning2.5 Don’t Hit Your Target, Break Them! With Power Selling!2.6 Winning Back Lost Customers

3. Financial Management ........................................................................................................... 133.1 Finance for Non-Financial Managers and Executives3.2 How to Prepare and Maintain Full Set of Accounts3.3 Collecting Difficult Accounts3.4 Extending Credit – To or Not to..

4. Human Resource and Industrial Relations ........................................................................ 154.1 HR Skills for Junior Executives4.2 Managing Poor Performance4.3 The Legal & Practical Aspect of Drafting Employment Contracts, HR Letters and Documents

5. Export Management ............................................................................................................... 175.1 Shipping the Right Way: Procedures, Documentations and INCOTERMS 20105.2 Practical Letters of Credit (LCs) Application5.3 Freight and Transport Management5.4 Understanding International Trade Finance Facilities

6. Operations and Logistics ....................................................................................................... 196.1 Planning and Control for Production Efficiency6.2 Effective Negotiation Skills for Purchasers6.3 Inventory and Stores Management6.4 Materials Planning and Control6.5 Operasi Stor dan Gudang6.6 Perancangan dan Pengawalan Inventori6.7 Supply Chain Management6.8 Logistics Management in Manufacturing6.9 Stock Control Management

7. Quality Systems and Productivity Improvement ............................................................. 247.1 ISO 9001:2015 Quality Management System Requirements7.2 ISO 9001: 2015 Quality Management System Internal Audit7.3 Bengkel Kualiti: 7 Alat QC dan Pelaksanaan QCC7.4 Teknik Kawalan Kualiti Untuk QC7.5 Teknik-Teknik Peningkatan Produktiviti

8. Engineering and Maintenance ............................................................................................ 278.1 Penyelenggaraan Asas Untuk Juruteknik8.2 Technical Troubleshooting and Decision Making for Maintenance

9. Industrial Safety and Environmental Management ........................................................ 289.1 Occupational First Aid Skills and CPR9.2 Mengendali Bahan Kimia Dengan Selamat9.3 HACCP and Food Safety9.4 Safe Forklift Driving Skills

10. Supervisory and Motivational Skills ................................................................................... 3010.1 Kepimpinan dan Kemahiran Untuk Ketua Operator10.2 Kemahiran Penyeliaan Yang Berkesan10.3 Effective Supervisory Management Skills10.4 Kemahiran Kemanusiaan dan Pembentukan Kumpulan10.5 Meningkatkan Keberkesanan Diri

11. Communication and Clerical Development ..................................................................... 3311.1 Handling Business Records and Files Effectively11.3 Teknik Pengurusan Rekod dan Fail yang Efektif11.4 Program Pentadbiran & Perkeranian Yang Cemerlang

SMEs Skills Upgrading Programmes ........................................................................................ 35 1. Inventory and Stores Management 2. Materials Planning and Control 3. Operasi Stor dan Gudang4. Perancangan dan Pengawalan Inventori 5. Supply Chain Management 6. Logistics Management in Manufacturing 7. 7 Alat QC dan Pelaksanaan QCC 8. Teknik Kawalan Kualiti Untuk QC 9. Teknik-Teknik Peningkatan Produktiviti10. Penyelenggaraan Asas Untuk Juruteknik 11. Occupational First Aid Skills and CPR 12. Mengendali Bahan Kimia Dengan Selamat

FMM Institute Selangor Branch - Location Map .................................................................... 40

Registration Details and Registration Form ............................................................................. 41

Calendar 2015 ................................................................................................................................ 42

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FMM INSTITUTE Profile

FMM Institute, a subsidiary company of the Federation of Malaysian Manufacturers, was established to provide industry-relevant skills training for the manufacturing and services sectors for the

continuing development of the human capital. It was incorporated on January 12, 1999. The Institute on average conducts 1,000 programmes and trains 18,000 participants in various categories of programmes nation-wide annually.

In line with its primary objective to develop the potentials and enhance the skills of personnel at every level of industry, FMM Institute offers a wide range of functional corporate training programmes to cater to the needs of the manufacturing and services sectors. The Institute is also approved by the SME Corporation Malaysia to conduct SMEs Skills Upgrading Programmes for SMEs so as to enjoy the 70% SMEs Skills Upgrading Grant.

FMM Institute, Selangor is located in Hicom Glenmarie, Shah Alam to service member companies in Selangor totaling about 1200 members.

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CONTACT

Puan Siti Nazihah Ab Halim email: [email protected]

Puan Nor Shimah Hashim email: [email protected]

Kuala Lumpur (Head Office)Wisma FMM, No 3, Persiaran Dagang, PJU 9Bandar Sri Damansara, 52200 Kuala LumpurTel: 03-62867200 Fax: 03-62776712/62761316E-mail: [email protected] Website: www.fmm.edu.myContact Persons: Amy / Li Choo / Nora Liza / Fatahiyah

Perak BranchNo 1, Lorong Raja Di Hilir (Off Jalan Raja Di Hilir)30350 Ipoh Perak Darul RidzuanTel: 05-5488660/550/770 Fax: 05-5488221/331E-mail: [email protected] Person: Mr Mahinder Singh

Negeri Sembilan BranchNo 123, Jalan S2/D31, City Centre70300 Seremban 2, Negeri Sembilan Darul KhususTel: 06-6031616/26/27 Fax: 06-6031628E-mail: [email protected] Person: Pn Akmalina Kamarulzaman

Penang Branch2767 Mukim 1, Lebuh Tenggiri 2Bandar Seberang Jaya, 13700 Prai, PenangTel: 04-3992057/4901/7805 Fax: 04-3994863E-mail: [email protected] Person: Pn Rahayu Sakedan

Malacca BranchD3-4, Plaza Jayamuda, Jalan Pelanduk Putih(Off Jalan Ong Kim Wee) 75300 MelakaTel: 06-2831639/2812827 Fax: 06-2838090E-mail: [email protected] Person: Ms Shireen Chan

Cik Haslinda Harun email: [email protected]

General email: [email protected]

Kedah/Perlis BranchNo.2, Lorong BLM ¼, Bandar Laguna Merbok08000 Sungai Petani, KedahTel: 04-4403628 Fax: 04-4426876E-mail: [email protected] Person: Pn Meeza Hassan

Johor BranchNo 1 & 3, Jalan Kencana Mas 1/1Tebrau Business Park Kawasan Perindustrian Tebrau III81100 Johor Bahru, Johor Darul TakzimTel: 07-3577613 Fax: 07-3577617/7618E-mail: [email protected] Person: Ms Jessica Chu

Sabah Representative Office143, 1st Floor, Block Q, Lorong Plaza Permai 1Alamesra Plaza Permai Sulaman Coastal Highway88400 Kota Kinabalu, SabahTel: 088-447580 Fax: 088-447570E-mail: [email protected] Person: Ms Florisa Sangau

Eastern Branch(Pahang, Kelantan & Terengganu)B-8014, 2nd Floor, Sri Kuantan SquareJalan Telok Sisek, 25000 Kuantan Pahang Darul MakmurTel: 09-5156858/6857 Fax: 09-5156855E-mail: [email protected] Person: Pn Hafizah Ismail

Sarawak Representative OfficeLevel 5 (South), Wisma STA 26, Jalan Datuk Abang Abdul Rahim93450 Kuching SarawakTel: 082-332784/2787 Fax: 082-332785E-mail: [email protected] Person: Ms Beatrice ak Olivia Kada

FMM INSTITUTE – NETWORK

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CORPORATE TRAINING PROGRAMMES

TRAINING SCHEMES

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TRAINING SCHEMES

Human Resource Development Fund (HRDF)

Employers who are registered with Pembangunan Sumber Manusia Berhad (PSMB) are eligible for training grants through the various schemes available under the HRDF. The schemes are as follows:

• SBLScheme Employers can claim for reimbursement from HRDF upon completion of programme.

However, approval from PSMB is required prior to commencement of programme by completing the SBL online application form. Training grants can be considered for all types of training programmes (both in-house and external) for the retraining and skills upgrading of employees relevant to the needs of employers.

• SBL-KHASScheme FMM Institute will claim the course fee directly from the employer’s account with HRDF.

However, approval from PSMB is required prior to commencement of programme by completing the SBL-KHAS online application form. Employers must submit Form PSMB/SBL-KHAS/T2/09 to FMM Institute prior to commencement of programme.

• SMECorporationMalaysia(SMECorp) Under this scheme, a total of 35 SMEs Skills Upgrading Programmes were approved by

SME Corporation Malaysia to be conducted for SMEs so as to enjoy the 70% SMEs Skills Upgrading Grant.

EligibilitytoSMEsSkillsUpgradingProgrammes

• Manufacturing sector (including agricultural-based industries) and manufacturing-relatedservices - annual sales value is not more than RM50 million or with less than 200 fulltime employees.

• Servicessector(includingICT)-annualsalesvalueisnotmorethanRM20millionorwithless than 75 full-time employees.

• SMEs must be registered under the Companies Act 1965 (Private Limited companies)or the Registration of Business Act 1956 (Enterprise companies) with majority Malaysian shareholders (minimum 60%).

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CORPORATETRAINING

PROGRAMMES

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1.1 EffectiveTimeManagement

Objectives• Listbarrierstosuccessfultimemanagement• Understandanddemonstratetheuseofto-dolist

and the ABC prioritisation technique• Explainthebenefitsanddrawbackofvarious

calendar systems• Managevoicemailtoreducetimespentchecking

messages• WriteSMARTgoalsanddevelopstrategiesto

achieve them• Demonstratehowtosay‘no’• Takecontrolofmattersthatwouldderail

workplace productivity• Delegatetasksandassignments• Developanactionplanforbetteruseoftime

Contents• TheRealitiesofTime• JumpStartYourDay:ProvenTimeToolsthat

Work• TimeStealersBeGone:EliminatingTimeWasters

for Good• ProcrastinationPest:KillingthatBugforGood• BeSmart:GoalSettingforPeakPerformance• OrganisingYourWorkAreaandYourPaperwork• I’mDrowning:ALifejacketPlease• WorkingBetterwithOthers• MeetingTimeandItsEffectiveness• TacticsforManagingHomeTimeBetter

Who Should AttendManagers, Executives and Supervisors.

Dates: May 11-12, Oct 19-20 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500

1.2EnhancingYourCreativeThinkingandProblemSolvingSkills

Objectives• Analyseandinterpretpatterns• Seepatternsandtrends(bothobviousand

hidden)• Identifycauseandeffectrelationships• Comeupwithcreative,innovativeandout-of-the

box solutions• Justifyrecommendationsinarationalandsound

manner

Contents• ProblemDefinitionandAssessment• PuttingYourselfWithinStrikingDistance• CreativeTechniquesandToolsI• CreativeTechniquesandToolsII

Who Should AttendManagers, Strategic Planners, Entrepreneurs and Executives.

Dates: Mar 25-26,Jul 6-7 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500

1.MANAGEMENTANDPERFORMANCEDEVELOPMENT

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1.3TheHeartandTechniquesofLeadership

Objectives• Choosetobuildcommunicationbridgesforbetter

relationships• LearntheSituationalLeadershipmodel• Practicecoachingandmentoringskillstonext

level• Leadbyrole-modellingthevaluesofleadership• RealisethatEmotionalIntelligence(EQ)isthe

foundation of effective leadership• Createstrategiestobuildandsustaintrustasthe

leader in your team

Contents• LeadershipStyleDiagnosis• TheKatzModelofSkills• LeadershipStyles• CoachingatWorkplace• EmotionalIntelligenceChoices• EmotionalIntelligenceLeadership• SuccessFormula• ManagingConsequences

Who Should AttendExecutives and Supervisors

Dates: Mar 18-19, Aug 3-4 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500

1.4 PresentationandCommunicationSkills

Objectives• Improvepresentationabilities• Buildgreaterinterpersonalrelationships• Enhancejobperformance• Becomeabettercommunicator

Contents• IsCommunicationReallythatImportant?• CommunicationistheMainIngredientinService

Culture• Pre-PresentationPlanning• PresentationPlanningSheet• EffectivePresentationSkills• ImproveYourHandouts• GroupPresentationProject• ObstaclesinCommunication• CommunicationintheOffice• BeaGoodListener• TheAmazingPowerofHumanRelations• ArtofCriticism• CommunicationistheWaytoTeamwork

Who Should AttendManagers, Executives, Supervisors, Manufacturing/Service staff and those who want to enhance their presentation and communicative skills as well as to further improve interpersonal relationships.

Dates: Jun 17-18 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500

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2.1EffectiveCustomerServiceandComplaintsManagement

Objectives• Savemoneybydoingwhatyourcustomerswant

and eliminating what they don’t really care about• Balancecustomerneedswiththerealityofyour

business operations• Createandkeepaservicegapbetweenyouand

your competitors• Reducecustomercomplaints• Spotareasneedingimmediateimprovement• Developanattitudeof“surprisinganddelighting

the customer”• Usemeasurementtorewardratherthanpunish

Contents• PreparingtheOrganisation• DevelopingCustomerFocus• CreatingaStrategyforExcellentService• DesigningaSystemtoConsistentlyDeliver• TrainingandSupportingOurFront-Liners• MeasuringandImplementinganExcellent

Customer Service Programme• ComplaintsManagement:ChangingComplaints

to Compliments

Who Should AttendThis course is specially designed for those who are at the executive, supervisory and managerial levels and who are in charge of front-line and support staff in the customer service, sales and marketing department.

Dates: Apr 6-7, Sept 2-3 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500

2.CUSTOMERSERVICE,SALESANDRETAIL

2.2AProvenApproachin SalesNegotiations

Objectives• Identifythe“don’ts”insalesnegotiating• Identifynegotiatingobjectives• Applythevariousstrategiesandtacticsrequired

in sales negotiations• Assessleveragesandlimitations,mustsand

wants• Assessthekeypartiesandkeyinfluencesinthe

buyer negotiating team• Usethevariousnegotiationsplanningtools

Contents• WhatisinvolvedinSalesNegotiations?• SalesandNegotiationCrimes• BasicSalesNegotiationPrinciples• IdentifyingNegotiationObjectives:Oursand

Theirs• AssessingLeveragesandLimitations• AssessingtheKeyPartiesandKeyInfluences• NegotiationStyles• PlanningWin-WinStrategiesandTactics• NegotiationTools

Who Should AttendSales Managers, Sales Executives and Sole Proprietors.

Dates: Jul 21-22 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500

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2.3KeyAccountManagement

Objectives• Buildpartnershipandcustomercareprogrammes

that work• Buildbusinessstrategiesthatcapitaliseonlong-

term relationships with your best and profitable customers

• Gaincompetitiveadvantagebyputtinginvalueand taking out non-value

• Createnewmarketsforcustomerswithdiverseneeds

• Developwin-winsolutionswithyourcustomers• Buildlong-termtacticalplantoreinforcecloser

relationships with your customers

Contents• TheImportanceofAccountManagement• TheValueChainofYourOrganisation• TheBuyingTeam• Negotiation-SellingStrategy• DevelopingaRelationship-BuildingPlan• ManagingKeyAccount• ControlandMeasuringSuccess• TheCustomerPurchasingLedger• TheDailySalesReport• TheWeeklyPlanner• TheMonthlyPerformanceReview• ManagingServiceBreakdown

Who Should AttendSales/Marketing Managers and Sales/Marketing Executives.

Dates: Jan 20-21 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500

2.4StrategicMarketingPlanning

Objectives• Formulateanddraftasimplemarketingplan• Gainanoverviewofthebasicconceptandkey

functions of marketing• Familiarisethemselveswiththemeaningof

specialised terms commonly used in marketing• Understandspecificapplicationofstrategic

planning in the consumer, industrial and service sectors

• ApplythefourPsofmarketing• Integrateadvertising,salespromotionandpublic

relations into their overall strategic planning

Contents• TheBenefitsofaMarketingPlan• WhereareYouNow?• ThePositionAudit• WheredoYouWanttoBe?• TheStrategicIssues• WhichistheBestWaytoGetThere?• TheTacticalIssues• PuttingDetailstothePlan• MarketingActionPlan• MarketingActionTimetable• MonitoringandControllingthePlan

Who Should AttendSales/Marketing Personnel.

Dates: Apr 14-15 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500

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2.5Don’tHitYourTarget,BreakThem!WithPowerSelling!

Objectives• Toempowerthesalesprofessionalswithadvance

selling concept and skills• Touplifttheskillsetsofseasonedsales

professionals and thus increase their sales success.

• Howtomanagingvarioussellingsituationswithstrong emphasis on the buying psychology, practical techniques, consultative approach and building long term client relationship

Contents• SecretofPowerSeller1• ConnectingwiththeCustomer• UncoveringNeeds• PresentingSolutions• GettingCustomerCommitment• SecretofPowerSeller2

Who Should AttendSales/Marketing Personnel.

Dates: Mar 3-4, Aug 5-6Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500

2.6WinningBackLostCustomers!

Objectives• Provideparticipantswiththeskillsandknowledge

to handle difficult or angry customers• learnhowcustomermeasureservice,thebenefits

ofconducting‘on-the–spotservicerecovery,theart of emphatic listening and why customer rage when they are not kept informed of any updates.

• lookintohowworldclassorganizationsstrategizeto keep their current customer and the effort to win back lost customers.

Contents• Background• GroundWorkandPlanning• TheExecutionPhase• PostExecutionPhase

Who Should AttendTargeted for Sales and Service personnel at all levels. Also suitable for managers and supervisors who have contact with customers directly or indirectly.

Dates: Oct 6-7 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500

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3.1FinanceforNon-FinancialManagersandExecutives

Objectives• Equippedwithknowledgeoffinance,inorderto

effectively manage the business organisation• Understandtheconcepts,languageandbasic

rules of accounting and finance• Buildconfidenceinapplyingthepracticalfinancial

tools learnt to evaluate investment, finance and• makeotherbusinessdecisions• Analyseaccountingdata,evaluatestrategic

options and interpret corporate financial performance

Contents• IntroductiontoFinance

- Building Financial Knowledge- Understanding Financial Statements

• HowtoGetValuefromUnderstandingCosts- Introduction to Cost Behaviour- Business Contribution Margin

• UnderstandingBusinessFuture- Budgetary Planning- Generating Revenue- Business Control

• WorkingCapitalCanMakeorBreaktheBusiness- Helping to Manage Working Capital

Who Should AttendProfessionals, Managers and Executives from all functions who have no formal training in finance and accounting, but need to understand and interpret financial statements to carry out their work responsibilities more effectively.

Dates: Mar 11-12, Sept 14-15 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM1,200 Non-Members RM1,500

3.2HowtoPrepareandMaintainFullSetofAccounts

Objectives• Understandthebasicsandnecessityof

accounting• Understandtheglossaryofaccountingterms,

accruals, prudence and matching concepts, accounting principles, financial statements, journal entries, etc

• Explaintheconceptofdouble-entry(debitsandcredits) and fully understand what is meant by ‘booksmustbebalanced’

• Understandtherelationshipbetweenallaccountsand the financial statements (how and which category they fall into)

• Knowhowtoprovidefordepreciation,baddebtsand other entries

• Interpretfinancialstatement• PrepareBalanceSheetandIncomeStatement

Contents• HistoryandtheNecessityofBookkeeping• GlossaryandUnderstandingofTerms• Conceptof‘Double-Entry’inAccounts• Accruals,PrudenceandMatchingConcepts• JournalEntries,PostingintoAccountsandFixed

Assets Accounting• AccountsReceivable,AccountsPayableand

Bank Reconciliation• InventoryAccountingandMethodsofValuation• Hire-PurchaseandLoanAccounting• ShareCapital,SharePremiumandOtherSources

ofFundingandReflectioninBooks• InterpretationofFinancialStatements

Who Should AttendAccountants, Accounts and Finance Executives, Accounts Clerks and Bookkeepers.


3.FINANCIALMANAGEMENT

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3.3CollectingDifficultAccounts

Objectives• Classifydelinquentcustomers–todeterminethe

collection strategy/approach• Prepareacollectionplanandimplementit• Makecollectioncalls–thetelephonecall–the

personal visit• Dealwithuncooperative/abusive/threatening

borrowers• Negotiatearepaymentprogramme

Contents• CostofSlowCollection• DebtCollection–AParadigmShiftRequired• EstablishingaCollectionPolicy/System• InvestigatingandClassifyingProblem/PastDue

Accounts• DevelopingtheCollectionApproach• WritingCollectionLettersthatWork• MakingtheCollectionCall• UsingMoreAggressiveTactics• DealingwithDifficult/Abusive/Threatening

Customers/Debtors• NegotiatinganAcceptablePaymentArrangement• WhenisaDebtUncollectible• WhentoUseaCollectionAgency/AProfessional

Debt Collector• ResortingtoLegalAction

Who Should AttendManagers, Executives and Officers and those involve in credit, collection and recovery.

Dates: Jun 8-9, Nov 16-17 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500

3.4ExtendingCredit–ToorNotto..

Objectives• Appreciatetheimpactofextendingcreditonthe

operations of your business• Knowtheriskstobeevaluatedwhenconsidering

requests for credit from your customers

Contents• Introduction• CreditFunctions• CreditMethodology• RisksMitigation

Who Should AttendAll personnel involved in credit management including Financial Controller, Administrator, Credit Manager, Sales Executive, Credit Analyst and Credit Controller.


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4.1 HRSkillsforJuniorExecutives

Objectives• Thiscourseaimstoprovideanemployee,new

to the human resource profession, an overview of the functions of Human Resource so that the new employee acquires a basic knowledge of expectations in the role as a Human Resource Personnel.

Contents• OverviewofHumanResourceManagement• TheLabourLawsinGeneral• ManpowerPlanning• TrainingYourHumanCapital• EmployeeRewardandRemuneration• TheScopeandFunctionofPayrollSection• CommonDisciplinaryIssues• PerformanceManagementProgrammes• Communication• ImportanceofDocumentation• WorkingEnvironment

Who Should AttendExecutives, Officers and those who are new to the human resource function.


4.2ManagingPoorPerformance

Objectives• Understandtheimplicationsofthelaw• Understandtheimportanceofpracticalaspects

of managing poor performance• Understandthecourt’sviewsonunfairdismissal

due to poor performance

Contents• Misconduct• MeaningofAbsenteeism• OtherFormsofAbsenteeism• OtherFormsofMisconduct• OtherAspectsofMisconduct• TheDisciplinaryProceduretoAddress

Misconduct• PoorPerformance

Who Should AttendHuman Resource Practitioners, Heads of Departments, Managers and Executives.


4.HUMANRESOURCEANDINDUSTRIALRELATIONS

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4.3TheLegalandPractical AspectsofDrafting EmploymentContracts, HRLettersandDocuments

Objectives• Draftstandardcontracts,HRlettersandformats• Usetherightlanguageindraftingcontracts,HR

letters and documents• Recognisetheimportantandredundantclauses• Understandthelawandpracticalaspectsbehind

drafting contracts, HR letters and documents

Contents• DifferenceBetweenContractofServiceand

Contract for Service• EmployeesWithintheAmbitoftheEmployment

Act 1955• GeneralFactsaboutEmploymentContracts• PermanentContracts• ImportantDocumentsDuringInterviewandUpon

Reporting for Work• FixedTermContract/TemporaryContracts• ExpatriateContracts• ContractswithEmploymentAgencies/Foreign

Employees• ApprenticeContracts• Law,LettersandDocumentsinRelationto

Probation• Law,LettersandDocumentsonTerminationof

Permanent/Contract Due to Poor Performance• LegalIssuesonTransfers• Promotion• Demotion• TerminationofEmploymentContracts• Retrenchment• FrustrationofContracts• ManagingResignations• EffectofReceivershiponEmploymentContracts• ContractsAct1950• EffectofCodesEnactedbyMinistryofHuman

Resource

Who Should AttendHR Managers/Executives, Legal Managers/ Executives and Heads of Department who are involved in recruitment, discipline and performance assessment.


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5.1ShippingtheRightWay:Procedures,DocumentationandINCOTERMS2010

Objectives• Understandtheimportandexportprocedures

and documentation from a practical point• Learnthevariousstepsofimportandexport

proceduresanddocumentationflow• Determinethecorrectdomesticandinternational

trade terms, which offer greatest cost savings• Avoidshippingerrorsandaccuratelydescribing

the materials to be shipped• Identifyproperclaimsproceduresandobtain

thorough understanding on claims documents• GainanupdateontherelevantGovernment

Controlling Regulatory Trade Requirements

Contents• ImportDocumentationandProcedures

- International Purchases- Issues in International Purchasing- Import Licenses- HandlingHazardousMaterials- Documentary Credit- VariousStepsofImportProceduresand

Documentation Flow- Duty Drawback and Claims Procedures- Direct Release

• ExportDocumentationandProcedures- VariousStepsofExportProceduresand

Documentation Flow- Tips for Importers and Exporters- Case Studies

• INCOTERMS2010

Who Should AttendThose who are involved in import/export/shipping operation; freight forwarding; purchasing and supply chain activities; transporting; bill processing; trade documentation; manufacturing; sales administration; marine insurance; finance and administration.

Dates: 20-21 Apr, 2-3 Sept Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500

5.2PracticalLettersofCredit (LCs)Application

Objectives• Understandthevarioustypesofletterofcredit• Understandtheneedforbankingfacilitiesto

meet the short-term and the long-term financial• requirementofabusiness• Knowtheoperatingproceduresofvarious

banking facilities for importers and exporters

Contents• DefinitionofLetterofCredit• TypesofLetterofCredit• PartiesInvolvedinLetterofCreditTransaction• ExportDocuments• LetterofCreditProcedures• ExamplesofLetterofCredit• HighlightsonUCP600,URC522andURR525• INCOTERMS• InternationalStandardBankPractice(ISBP)for

Examination of Documents Under Letter of Credit

Who Should AttendFinancial Controllers, Account Executives, Finance Executives and personnel involved in importing, manufacturing, exporting, shipping, freight forwarding, and trading concerns.

Dates: Jun 16-17, Oct 13-14 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1200 Non-Members RM1500

5.EXPORTMANAGEMENT

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5.3FreightandTransport Management

Objectives• Applythecompetenciesandliteracytoeveryday

work related to situations• Adheretorequiredprocessesandprocedures

related to the import and export of goods• Understandapplytheprinciplesoffreight

forwarding and transport in today’s industry• Gainabroadperspectiveoftherelevant

processes, issues and opportunities in trade.

Contents• RoleofTransportandRoleofFreightForwarder

in Logistics• TransportationAspectsofCustomerService• TransportationSystemandMode• BasicFormsofOceanTransportOperations• TypesofShipsandRoleofShipping• CarriageofGoodsbySea,Air,RoadandRail• TypesofCargoandAdvantagesofContainer• TypesofPortsandTypesofSeaFreight• InternationalShippingDocumentsCertificate• DocumentationinTransportation• TypesofLetterofCredit

Who Should AttendThis course is designed for those who are in the logistics industry seeking to broaden their understanding on the issues on knowledge to supplement their career. All staff involved in logistics and supply chain especially transport, warehouse, purchasing, manufacturing and customer service.

Dates: Apr 6-7, Sept 7-8 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1200 Non-Members RM1500

5.4UnderstandingInternational TradeFinanceFacilities

Objectives• Identifythecommondiscrepanciesinexport/

shipping documents and the alternatives to the discrepant documents

• Identifythevarioustypesoftradefinancefacilities• Makeachoiceastothesuitabilityofthetrade

finance facility to finance the trade• Identifyandmitigatetheriskandfraudin

international trade, its causes and preventive measures

Contents• TrustReceipt(TR)• BankersAcceptance(BA)• ExportCreditRefinance(Pre/PostShipment)(ECR)• ForeignBillsofExchangePurchased/Discounted

(FBEP/FBED)• DocumentaryBillsofCollection• ShippingGuarantee• BankGuarantee• PackingLoan• FraudinInternationalTrade

Who Should AttendManagers, Executives, Officers, Internal Auditorsand Engineers

Dates: May 6-7, Sept 28-29 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1200 Non-Members RM1500

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6.1PlanningandControlfor ProductionEfficiency

Objectives• ExplainmajorfunctionsofPPC• Forecastfuturedemandbasedonpastdemand• CalculateroughcapacityforManualandAuto

operations• PreparetimephasedMRP• ExplainABCmethodinstockcontrol• Calculatecorrectamountofsafetystockforan

operation

Contents• IntroductiontoPPC• ForecastingdemandandAggregateplanning• CapacityPlanning• MasterProductionSchedule(MPS)• MaterialsRequirementPlanning(MRP)• InventoryManagementSystems• Visualmanagement• Productioncontrol• ImprovingPPCsystems• Discussion

Who Should AttendManagers, Executives, Supervisors and Leaders who are responsible for Manufacturing, especially from Production and Production Planning and Control functions. Others involved in planning and production control would also benefit from this programme.

Dates: Oct 21-22 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,100 Non-Members RM1,400

6.2EffectiveNegotiationSkills forPurchasers

Objectives• Toenablethedevelopmentofkeyskillsto

operate effectively in negotiation situations• Topromotethebenefitsofusingaprofessional

model to develop negotiation strategy• Toprovideimportanttools,techniquesandtactics

for use in negotiation situations.• Toidentifymethodsbywhichnegotiationscanbe

planned, conducted and reviewed• Tobuildconfidenceandskillstoachievea

mutually acceptable outcomes• Toenableparticipantstoassesstheircurrent

knowledge and ability and to plan their continuing developmentandmaximizeeffectivelearning.

Contents• TheArtofNegotiation• NegotiationSkills• PlanningforNegotiations• AttheBargainingTable• UsingPowerandApplyingPressure• ReachingAgreement• TheWinningNegotiator• CreativityandInnovationinNegotiation

Who Should AttendThis training has been designed for managers in general management, finance, purchasing, marketing, sales, personnel and industrial relations. It develops skills for more effective negotiation both withinandoutsidetheorganization.


6.OPERATIONSANDLOGISTICS

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6.3InventoryandStoresManagement

Objectives• Developskillsinthefieldofcontrolforvarious

functions and responsibilities in the stores• Understandtheactivitiesandoperationsofan

efficient store• Learnthedifferenttechniquesusedtocontrol

stock while maintaining a high standard of safety and hygiene in the store

Contents• StoresFunctionandOrganisation• StockIdentificationandVocabulary• StockControlandAdministration• ProvisionsofEstablishmentandAuthorised

Holdings• StoreCycle• ProceduresInvolvedintheReceivingofMaterials

from Suppliers• PrinciplesandProceduresofStocktaking• PhysicalAspectsofStorekeeping• SomeSpecialTypesofStock• AssessingthePerformanceandEfficiencyinthe

Stores Department

Who Should AttendInventory Controllers, Store Managers, Executives and Officers who are interested to acquire knowledge and skills in controlling the store activities and operations, will find the programme useful and beneficial.

Dates: Jan 19-20, Jul 1-2 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,100 Non-Members RM1,400

6.4MaterialsPlanningandControl

Objectives• Examinevariousaspectsofmanagingmaterials

requirements• Designasystematicapproachinordertoprevent

down times caused by materials shortages and other delay factors

• Planandforecastmaterialsintermsofeconomical and operational efficiencies

Contents• OrganisationandFunctionsofMaterialsPlanning

and Control• BudgetandBudgetaryControl• MasterSchedulingPlan(MSP)• DistributionRequirementsPlanning(DRP)• Time-PhasingRequirements(TPR)• CapacityRequirementsPlanning(CRP)• MaterialsRequirementsBudget(MRB)• MaterialsRequirementsPlanning(MRP)• WorkStudy• StatisticalConsiderationsinMaterialsPlanning

and Control• Break-EvenAnalysis

Who Should AttendPurchasing Executives, Materials Planners, Purchasers, Logistics Managers, Inventory Controllers and all those whose jobs require them to plan and organise materials to meet their organisations’ objectives.


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6.5OperasiStordanGudang

Objectives• Identifytheprinciplesandfunctionsofoperating

store and warehouse in order to increase productivity

• Identifytheresponsibilitiesofthestaffmembersof store and warehouse management

• Applyproperandgoodpracticesinthemanagement of store and warehouse

Contents• StordanInventori–KaitannyadenganOperasi

Perniagaan• PerhubunganStordenganJabatan-JabatanLain

dalam Organisasi Perniagaan• PengenalandanKodifikasiBarang• KawalanInventori• SistemLokasiStok• Prosedur-ProsedurdalamPentadbiranOperasi

Stor• PemeriksaandanPengiraanStok• PerakaunanInventori• KeselamatanKerjadiStordanGudang• KeselamatanHartaBendaStordanGudang

Who Should AttendAll personnel from the store and warehouse management functions who have difficulty in comprehending the contents of a similar programme conducted in English Language.


6.6PerancangandanPengawalanInventori

Objectives• Identifyconceptsandpracticesofplanningand

controlling inventory• Applythetechniques,knowledgeandskillsto

effectively execute the tasks entrusted• Uplifttheconfidenceoftheparticipantstoinitiate

development in managing inventory effectively

Contents• Konsep• Organisasi• KlasifikasiBahan-bahanKeperluan• PerancanganInventori• MenentukanKeperluanInventori• PerancanganKeperluanBahan• Maklumat-MaklumatPentingdalamPerlaksanaan

MRP• KonsepdanAmalanJIT• MengawalBahan-bahanLebihandanBuangan

Who Should AttendExecutives, Supervisors and Clerks who are directly or indirectly involved in materials planning and control, inventory and financial control.

Dates: May 20-21, Nov 18-19 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,100 Non-Members RM1,400

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6.7SupplyChainManagement

Objectives• Haveacomprehensiveoverviewofthevarious

aspects of supply chain management• Linkforecastingtocapacity• Enhanceunderstandinganddecisionmaking

capability in scheduling and sequencing• Betterquantify,measureandseekimprovements• Understandandanticipateissuestoreducecosts

and wastes• Improvehandlingofthecriticalcomponents-

culture and human resource

Contents• SupplyChainManagement• SupplyChainOptimisation• RolesofSourcingandPurchasing• Capacity• HumanMatrixOptimisation• TheRoleofJust-In-Time(JIT)• 5BasicActivitiesofSupplyChain• OperationalSchedulingandSequencing• SupplyChainSuccess

Who Should AttendManagers, Executives, Officers and Supervisors who deal with a whole spectrum of business and organisation processes, from sales, purchasing, manufacturing, warehousing, logistics, and etc.

Dates: Feb 11-12, July 29-30 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,100 Non-Members RM1,400

6.8LogisticsManagementinManufacturing

Objectives• Understandthefundamentalprinciplesof

logistics and support to manufacturing• Knowtheimportanceoflogisticsrelatedto

customer service, inventory management, transportation, storage and material handling, packaging and reverse logistics in manufacturing

• Uselogisticsstrategiesinachievinglogisticseffectiveness

• Integratelogisticsinmanufacturingwithsupplychain management

Contents• LogisticsManagement,BusinessLogisticsand

Production Logistics• ImprovingtheEffectivenessofLogistics

Management• LogisticsRolesandImpactsinProductionKPIs• LogisticsFunctioninToday’sManufacturing• LogisticsTransformationinGlobalArena• AnalysingValueChainActivities• ChangeManagementinLogisticsManagement

and Manufacturing• LogisticsStrategiesinManufacturing

Who Should AttendAll levels of employees in logistics.

Dates: Feb 4-5, Aug 12-13 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,100 Non-Members RM1,400

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6.9StockControlManagement

Objectives• UnderstandHowStockImpactstheBottomLine• UnderstandDifferentStockManagement

Concepts• IdentifyandSolveStoreroomSecurityProblems• UnderstandtheEntireStockControlprocess• UnderstandCommonStoreProcedures• MaximizeYourStockValue• MinimizeWasteandDowntimeasitRelatesto

Stock• MeasureYourStockEfficiency• LeverageYourVendors

Contents• OverviewofStockControlManagement• WorldClassStockControlManagement• InventoryManagementTeamConcepts• StoreroomRequirement,Layout&Security• CostConceptinStock• Metric&DecisionMakingTools• ImplementingaWorldClassStoreroom• MethodofPhysicalStockVerification

Who Should AttendStore supervisors, stock controllers, Inventory controllers, storekeepers, personnel from finance, production, purchasing and everyone who is involved in stock/inventory.

Dates: Feb 9-10, Aug 12-13 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,100 Non-Members RM1,400

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7.1 ISO9001:2015Quality ManagementSystem Requirements

Objectives• Appreciatethefundamentalconceptsthat

constitute the body of knowledge of the quality management system.

• Clearoffthevariousperceptionsandmisconceptions that have grown up around ISO 9000 since 1987 and the associated infrastructure.

• Positionthequalitymanagementforwardintodifferent approaches to managing the activities during the quality management systems transition period.

• Derivetheobjectivesrelevanttotheorganisationand examine how top management might challenge each individual in proving the need for change.

• Applytheprocessapproachastomanageworkin which the activities, resources and behaviours function together to produce results consistent with the process objectives.

• Maintaintheitsqualitymanagementsystembasedon the ISO 9001:2015 standards

Contents• AnIntroductiontoQuality• AchievingSustainableQuality• SystemApproach• UnderstandingTheISO9001:2015Quality

Management System• TransitioningIntoISO9001:2015Quality

Management System• ProcessApproach• ManagingQualityMoreEffectively• WrapUp

Who Should AttendManagers, Executives, Officers, Internal Auditors and Engineers.

Dates: Aug 17-18 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,100 Non-Members RM1,400

7.2ISO9001:2015Quality ManagementSystem InternalAudit

Objectives• RelatetheapplicableISO9001:2015

requirements to the organisation QMS.• AnalysetheapplicableISO9001:2015andother

requirements for area to be audited• Preparetheauditmappingbasedontheprocess

model analysis• Carryouttheauditingactivitiesbasedonthe

process mapping and audit checklist • Applytheinternalaudittoolsandtechniquesto

carry out the internal audit.• Evaluatethesignificanceofpositiveandnegative

audit findings. • AssistinpreparingthecompanyforQMSexternal

audits.

Contents• Introduction• ISO9001:2015EssentialRequirements

Understanding and Applications• ObtainingforASuccessfulInternalAudits• AuditPreparationPhase• Day1Review• PerformingAuditPhase• ReportingAuditPhase• Follow-upPhase• Wrap-up

Who Should AttendManagement Representative, Management System Committee, Engineers, Executives, Internal QMS/ EMS Auditors

Dates: Sept 21-22 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,100 Non-Members RM1,400

7.QUALITYSYSTEMSANDPRODUCTIVITYIMPROVEMENT

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7.3BengkelKualiti:7AlatQCdanPelaksanaanQCC

Objectives• ExplainQCCconceptanditsuse• ExplainPDCAconceptandrelateitto7QCtools• Collectandanalysedatausingthe7QCtools

Contents• KonsepAsasQCC• PDCA• Checksheet• CartaPareto(ParetoChart)• RajahTulangIkan(Fish-BoneChart)• CartaKekerapan(Histogram)• CartaKawalan(ControlChart)• GrafSerakan(ScatterChart)• AnalisaBerlapisan(Stratification)• PelaksanaanQCC

Who Should AttendQCC Team Leaders, QCC Team Members, QCC Facilitators, Production/QC and QA personnel and Technicians from Operator level to Supervisory level.

Dates: Mar 23-24 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,100 Non-Members RM1,400

7.4TeknikKawalanKualitiUntukQC

Objectives• Explaintheimportanceofprevention• Explainconceptofzerodefect• Conducteffectiveaudits• Collectdatausingchecksheets• AnalysedatausingParetodiagrams• Implementeffectivesegregrationforthe

productionfloor• ReadandunderstandAQLtables

Contents• ApakahKualiti?• BagaimanaMencapaiKualiti?• DefinisiKonsep‘ZeroDefect’• PeranandanTanggungjawab• Sifat-SifatQA/QCCemerlang• MencegahCampuran• MengesandanMencegah‘Rejects’• PengumpulanData• AnalisaData• JadualAQL• AnalisaBerlapisan

Who Should AttendQA/QC Inspectors, QA/QC Supervisors, QA/QC Auditors and Quality Checkers.


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7.5Teknik-TeknikPeningkatanProduktiviti

Objectives• Explaintheimportanceofanalysingand

improving productivity in today’s business environment

• Defineandmeasureproductivity• Identifyopportunitiesforproductivity

improvement• Identifyobstaclestoproductivity• Developandevaluateproductivityimprovement

ideas• Developactionplanstoimplementproductivity

improvement ideas

Contents• Produktiviti• TeknikPeningkatanProduktiviti• PengukuranKerja• ModelRujukan• PenyelenggaraanProduktifMenyeluruh(TPM)• PenguranganKosBahan• PengurusanKos• TentuUkur(Benchmarking)• TindakanMengelakPembazirandan

Meningkatkan Produktiviti

Who Should AttendManagers, Department Heads, Executives, Supervisors and those who are interested to acquire the necessary knowledge and skills in improving productivity management in an organisation.

Dates: Nov 16-17 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,100 Non-Members RM1,400

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8.1PenyelenggaraanAsasUntukJuruteknik

Objectives• Understandmaintenanceconcepts• Differentiatetheactivitiesofmaintenance• Selecttherighttypeofmaintenance• Maintainbasicequipmentconditionand

operating standards• Managesparepartseffectively• Applyappropriatestockingstrategies• Applytheseven-stepprocessofimplementing

preventive maintenance• Identifythebehaviouralrequirementsfor

maintenance personnel

Contents• Penyelenggaraan• Jenis-JenisPenyelenggaraan• PemeliharaanKeadaanAsalMesin• PengekalanPiawaiOperasi• PenyelenggaraanPencegahEfektif• PengurusanAlatGanti• TatatertibUnggulPenyelenggaraan

Who Should AttendAll maintenance personnel will find this programme beneficial.


8.2TechnicalTroubleshootingandDecisionMakingforMaintenance

Objectives• Gainin-depthunderstandingoffailures• Understandtheimplicationofhighdowntime• Applylatesttroubleshootingskills

Contents• UnderstandingProblems

- Autonomy of Problems• CurrentProblemSolvingApproaches• TroubleshootingTechniques

- Using the Right Tools- Physical Troubleshooting- Mind Mapping Process- P-M Analysis

• DecisionMakingforMaintenance

Who Should AttendMaintenance personnel.


8.ENGINEERINGANDMAINTENANCE

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9.1OccupationalFirstAidSkillsandCPR

Objectives• Understandbasicfirstaidprinciplesand

procedures• Identifycommoninjuriesattheworkplaceand

how to deal with these injuries• Possesslife-savingandlife-sustainingskills

Contents• WoundandBleeding• MusculoskeletalInjuries• BurnInjuries• Shock• BasicLifeSupport• PatientTransport

Who Should AttendThis programme is specially designed for all Management Staff, Supervisors, Production Workers and especially those in high-risk category at workplace.

Dates: Mar 2-3, Aug 17-18 Duration: 2 days Scheme: SBL/SBL-KHAS CPD Hours: 14Fees: FMM Members RM1,100 Non-Members RM1,400

9.2MengendaliBahanKimiaDenganSelamat

Objectives• Mengendalibahankimiadenganselamat• Memahamiperuntukanperundanganyang

berkaitan• Mengenalpastidanmenyatakanciri-cirilabel

yang betul• Merancangdanmelaksanakanlangkah-langkah

kecemasan• Melaksanakanpemeriksaankeselamatandi

tempat kerja

Contents• PrinsipPengurusanKeselamatanKimia• AktaKeselamatandanKesihatanPekerjaan1994• Pengelasan,PembungkusandanPelabelan

Bahan Kimia Berbahaya 1997• RisalahDataKeselamatanKimia• PenggunaandanStandardPendedahanBahan

Kimia Berbahaya Kepada Kesihatan 2000• KawalanTerhadapBahayaKemalanganBesar

Dalam Perindustrian 1996• PertolonganCemasdanPelanTindakan

Kecemasan• ProsedurPengendalianYangSelamat• PengangkutandanPenstoranBahanKimia• KesanKesihatanBahanKimia• AlatLindungDiridanPraktikal• PerbincangandanPraktikal

Who Should AttendJuruteknik Makmal Perubatan/Ahli Jawatankuasa Keselamatan dan Kesihatan, Pegawai/Pengamal Keselamatan dan Kesihatan dan Pekerja yang mengendali bahan kimia.


9.INDUSTRIALSAFETYANDENVIRONMENTALMANAGEMENT

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9.3HACCPandFoodSafety

Objectives• GainacomprehensiveoverviewofHACCP• UnderstandkeyprinciplesofHACCP• Familiarisewithauditprocedures• Linkhygienetoimplementation

Contents• OriginofHACCP• WhytheNeedforHACCP• TraditionalLimitations• RelevantLaws• BenefitsofImplementation• TheNeedtoUnderstandHygiene• GuidelinesandPrinciplesofHACCP• TheAuditDimensions• CulturalEnablers:DoWeDoItforCertification

Only?

Who Should AttendManagers, Executives, Officers and Supervisors who are involved in the food and beverage industries, manufacturers and service providers.


9.4SafeForkliftDrivingSkills

Objectives• Learnaboutvariouscomponentsofaforkliftand

their functions• Performdailyforkliftsafetyperformance

inspection and preventive maintenance• Learnaboutloads,safeoperatingprocedures

and operational rules of a forklift• Acquireproperskillsrequiredtodriveaforklift

and practice safe driving skills at the workplace

Contents• PersonalSafety• AccidentStatistics/Causes• ComponentsofaForklift• ForkliftChecksandInspections• LoadsHandling• SafeOperatingProcedures• OperationalRules• ForkliftFamiliarisation• Safety,PerformanceInspectionandPreventive

Maintenance

Who Should AttendSupervisors, Line Leaders, Forklift Operators who have just started to handle a forklift and others who have no experience in handling forklifts.

Dates: Mar 9, Aug 17 Duration: 1 daycheme: SBL CPD Hours: 7Fees: FMM Members RM700 Non-Members RM900

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10.1KepimpinandanKemahiranUntukKetuaOperator

Objectives• Enhanceknowledge,skillandattitudeasleaders• Accepteachpersonasanindividualandbeable

to motivate them to perform progressively• Developanobjectiveawarenessand

understanding of individual and organisational roles

• Understandtheconceptofinternalcustomersand teamworking for synergistic results

• Developapositiveworkattitudeandcommunicate effectively

Contents• TanggungjawabdidalamPenyeliaan• KepimpinandidalamPenyeliaan• KemahiranPemimpin“Situational”yangBerkesan• AsasKomunikasi• KemahiranHubunganKemanusiaan• MenggerakkanPrestasi• MenyeliaPrestasi• KajianKes

Who Should AttendThis programme is designed especially for Line Leaders and Operators who have the potential to be trained to handle greater responsibilities.


10.2KemahiranPenyeliaanYangBerkesan

Objectives• Memajukanpenyeliasediaadadenganmemiliki

ilmu, mengenali peralatan dan mengetahui sifat-sifat tanggungjawab yang perlu ada dalam pengurusan penyeliaan

• Melengkapkanpeserta-pesertadengantugasandan tanggungjawab yang semakin mencabar dengan lebih memahami cara-cara perhubungan kemanusiaan dengan lebih baik dan berkesan

• Bagimembantupeserta-pesertadalammemajukan kebolehan mereka sebagai penyelia yang berjaya, dengan penggunaan teknik-teknik komunikasi dan perlaksanaan yang terbaik agar kumpulan pengeluaran mereka berfungsi dengan lebih lancar di dalam perancangan dan lebih produktif di dalam memenuhi objektif organisasi

Contents• ProsesKepimpinan• HarapanOrganisasi• PengurusanMasa• Komunikasi• PenyelesaianMasalahdanMembuatKeputusan• PenyerahanTanggungjawabYangBerkesan• PengurusanKonflik

Who Should AttendDepartment Heads, Executives, Officers, Supervisors, Potential Supervisors and others whose duties include supervision of a group of subordinates.

Dates: Mar 4-5, Sept 9-10 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,100 Non-Members RM1,400

10.SUPERVISORYANDMOTIVATIONALSKILLS

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10.3EffectiveSupervisoryManagementSkills

Objectives• Understandtheorganisationalstatusofa

supervisor• Understandtheconceptofdelegation,authority

relationships, communication principles, target setting and the need for rules and regulations

• Understandthesupervisoryroles,tasksandduties and how these impact work group behaviour

• Developsupervisoryskillssoastoinfluencegroup work behaviour and motivation

Contents• TheOrganisationalStatusofSupervisor

- Organisation, Its Structure and Functions- Delegation and Employee Accountability

• Supervisor’sTasksandDuties- Organisational Objectives- Setting Work Group and Tasks

• SupervisorySkills- Supervisory Attributes- Problem Solving and Decision Making

Techniques- Time Management and Strategies in

Managing Time- Effective Communication- Coaching and Counselling

Who Should AttendAssistant Managers, Senior Executives, Executives and Supervisors.


10.4KemahiranKemanusiaanDanPembentukanKumpulan

Objectives• Showtheimportanceofhumanrelationsin

building self-managing working teams.• Identifytherelationshipbetweenjobsatisfaction

and effective human relations• Reviewtheroleofleadershipinbuilding

effective team building and identify contribution of leadership in developing good human relations

• Considerthesignificanceofalternativeleadership styles in developing work attitude

• Developingactionplansonhowtoimprovehuman relations and self-managing teams.

Contents• Kepimpinan:SeniMempengaruhiPekerja• GayaKepimpinan:ImplikasidanPerlaksanaannya

keatas Produktiviti Pekerja• SahsiahDiriSeorangPemimpin• HubunganKemanusiaan:SuatuKaedah

Mendekati Pekerja• PembentukanKumpulanPekerja• MengimbangiAntaraPencapaianTargetKerja

dan Jangkaan Pekerja• Perbincangan

Who Should AttendJunior Management Staff, Supervisors, Line Leaders and Section Heads who wish to improve on the aspects of working with people to provide a conducive working environment in an organisation.

Dates: Apr 13-14, Oct 7-8 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,100 Non-Members RM1,400

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10.5Meningkatkan KeberkesananDiri

Objectives• Understandwhatdrivesincreasedproductivityin

an organisation• Adopthighlyeffectivecommunicationprinciples

based developing self -steem among employees• Understandtheimplicationsofself-esteemin

increasing efficiency and quality of work• Plananddesignpositivestepstowards

productive work culture at the workplace

Contents• Faktor-FaktorYangMemacuKecemerlangan

Organisasi• SahsiahDiridanKepimpinan• BagaimanaMembentukSahsiahDiri• SahsiahDiriDanKesannyaPadaKerjaKumpulan

dan Produktiviti• KaedahMembentukSahsiahDiri• MembinaKeyakinanDiridanKumpulan• MemupukdanMeningkatkanKeyKinanDiridan

Orang Lain.• PerananHubunganKemanusiaanDiKalangan

Pekerja Bawahan.

Who Should AttendExecutives, Supervisors, Line Leaders, Administrative and Clerical staff.

Dates: Jan 28-29 , Aug 5-6 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,100 Non-Members RM1,400

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11.1 HandlingBusinessRecordsandFilesEffectively

Objectives• Gainabetterunderstandingoftheimportanceof

proper record management practices• Organisetherecordsofanorganisationmore

systematically and efficiently• Increaseefficiencyinprocessingrecordsand

files in respect of arrangement, keeping, filing, retrieving, maintaining and disposing of records

Contents• TheoryandPracticeinRecordManagement• FileOperation• SecurityRequirementandCharacteristicsof

Good Record/Filing Room• ElectronicMediainFilingOperations• RulesandRegulationsGoverningRecord

Management• LastStagesinRecordsManagement–Final

Destiny

Who Should AttendSecretaries, Administrative Supervisors and Clerical staff in various organisations who want to ensure their records are properly filed and managed.


11.2TeknikPengurusanRekodYangEfektif

Objectives• Dapatmempertingkatkankesedarantentang

pentingnya amalan pengurusan rekod yang baik dipejabat masing-masing

• Dapatmempertingkatkankemahirandalammengendalikan rekod agensi masing-masing

• Dapatmempertingkatkanfahamanmendalampengurusan rekod secara teori dan praktikal yang akan membolehkan pelaksanaan dan tanggunjawab terhadap rekod di agensi masing-masing

• Dapatmeningkatkanilagikemahiranmemprosesrekod-rekod khususnya dalam mengendalikan rekod-rekod di peringkat penyusunan, penyimpanan, penjagaan dan pelupusan rekod

• Dapatmemperbaikidanmengurangkanmasamengesan rekod/maklumat serta dapat memberi maklumat dengan cepat dan tepat.

• Dapatmeningkatkankecekapandanimejagensimasing-masing.

Contents• Praktisdanamalandalampengurusanrekod

operasi fail• Ciri-ciritempatmenyimpanrekodyangbaik• Perundangandalampengurusanrekod• Peringkatakhirpengurusanrekod/Pelupusan

rekod tidak aktif

Who Should AttendEksekutif Pentadbiran, Penyelia, Pembantu Eksekutif, Setiausaha, Perkeranian dll

Dates: Dec 2-3 Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,100 Non-Members RM1,400

11.COMMUNICATIONANDCLERICALDEVELOPMENT

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11.3ProgramPentadbiran&PerkeranianYangCemerlang

Objectives• Understandtheadministrativeroleandfunction

of an organisation• Learntheimportanceofrealisingthe

organisation’s mission and objectives through daily work

• Identifywaystofostergoodworkingrelationship,positive work attitude and effective working habits so as to contribute positively towards the organisation’s productivity Acquire excellent work ethics and work culture for personal improvement and organisational Development

Contents• PeranandanFungsi• SistemPejabat• Motivasi• PerhubunganKemanusiaan• KomunikasiBerkesan• PengurusanMasadanTugasan• PerkhidmatanPelanggan

Who Should AttendAll levels of Clerical Staff, Secretaries, Personal and Administrative Assistants.


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SMEsSKILLSUPGRADING PROGRAMMES

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SMEs SKILLS UPGRADING PROGRAMMES

FMM Institute has been approved as SME Corporation Malaysia’s (SME Corp) Professional Training Provider (PTP) and under this scheme, a total of 35 SMEs Skills Upgrading Programmes were approved by SME Corp to be conducted for SMEs so as to enjoy the 70% SMEs Skills Upgrading Grant.

EligibilitytoSMEsSkillsUpgradingGrant

• Manufacturing sector (includingagricultural-based industries) andmanufacturing-related services - annualsales value is not more than RM50 million or with less than 200 full-time employees.

• Servicessector(includingICT)-annualsalesvalueisnotmorethanRM20millionorwithlessthan75full-timeemployees.

• SMEsmustberegisteredundertheCompaniesAct1965(PrivateLimitedcompanies)orthe• Registration of BusinessAct 1956 (Enterprise companies)withmajorityMalaysian shareholders (minimum

60%).

SMEs who contribute to the HRDF can also apply for training grants under the various schemes available under the HRDF.

1. InventoryandStoresManagementDates: Jan 19-20, Jul 1-2Duration: 2 days Scheme: SBLFee: RM285 (after 70% Skills Upgrading Grant) RM950

2. MaterialsPlanningandControlDates: Apr 1-2, Sept 7-8 Duration: 2 days Scheme: SBLFee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant)

3. OperasiStordanGudangDates: Mar 11-12, Aug 24-25Duration: 2 days Scheme: SBLFee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant)

SMEsSkillsUpgradingProgrammes

4. PerancangandanPengawalanInventoriDates: May 20-21, Nov 18-19 Duration: 2 days Scheme: SBLFee: RM300 (after 70% Skills Upgrading Grant) RM1,000 (before Skills Upgrading Grant)

5. SupplyChainManagementDates: Feb 11-12, Jul 29-30 Duration: 2 days Scheme: SBLFee: RM300 (after 70% Skills Upgrading Grant) RM1,000 (before Skills Upgrading Grant)

6. LogisticsManagementinManufacturing Dates: Feb 4-5, Aug 12-13Duration: 2 days Scheme: SBLFee: RM300 (after 70% Skills Upgrading Grant) RM1,000 (before Skills Upgrading Grant)

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SMEs SKILLS UPGRADING PROGRAMMES

7. 7AlatQCdanPelaksanaanQCCDates: Mar 23-24Duration: 2 days Scheme: SBLFee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant)

8. TeknikKawalanKualitiUntukQCDates: Apr 15-16Duration: 2 days Scheme: SBLFee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant)

9. Teknik-TeknikPeningkatanProduktiviti Dates: Nov 16-17Duration: 2 days Scheme: SBLFee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant)

Note:Feeisbasedonperparticipant(New programmes will be added from time to time, subject to the approval of SME Corporation Malaysia. Please contact FMM Institute for further details and schedule of SMEs Skills Upgrading Programmes.)

10.PenyelenggaraanAsasUntukJuruteknikDates: Apr 8-9Duration: 2 days Scheme: SBLFee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant)

11.OccupationalFirstAidSkillsandCPRDates: Mar 2-3, Aug 17-18Duration: 2 days Scheme: SBLFee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant)

12.MengendaliBahanKimiaDenganSelamat Dates: Mar 10-11, Aug 18-19Duration: 2 days Scheme: SBLFee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant)

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FMM INSTITUTE SELANGOR – LOCATIONMAP&

REGISTRATION FORM

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LOCATION MAP

FMMINSTITUTE(475427-W)SELANGORBRANCH

No. 34 Jalan Pekedai U1/36 HICOM Glenmarie, Shah Alam 40150 Shah Alam, Selangor.

Notes:• Unlessotherwisestated,alltrainingprogrammes

are conducted in the English Language.• FMM Institute reserves the right to change

the facilitator, reschedule or cancel any of the training programmes.

• Classscheduleissubjecttochange.• Please request for our individual programme

brochure.

RegistrationDetailsRegistrationisonafirst-comefirst-servedbasis.Chequesmadeinfavourofthe“FMMInstitute”shouldbeforwardeda week before the date of commencement of each programme. Completed registration form, that is faxed, mailed or e-mailed to FMM Institute would be deemed as confirmed. All cancellations must be made in writing. There will be no charge for cancellation received 14 or more working days before the start of the programme. Cancellation received 7 – 13 working days before the start of the programme is subject to a cancellation fee of 50% of the course fees. Cancellation received 0 – 6 working days before the start of the programme is subject to a cancellation fee of 100% of the course fees. If the participant fails to attend the programme, the full course fees are payable. However, replacement can be accepted at no additional cost. 10% discount is applicable for registration of three (3) or more participants for the same programme, scheduled on the same dates.

A 6% GST will be imposed for training programmes scheduled from April 1, 2015 onwards.

The FMM Institute reserves the right to change the facilitators, reschedule or cancel the programmes and all efforts will be taken to inform participants of the changes. FMM Institute is not responsible for covering airfare, hotel or the travel costs incurred by participants.

REGISTRATIONFORMThe ManagerFMMInstitute,SelangorBranchTel: 03-55692950Fax: 03-55694346/55692576

Dear Madam,Please register the following participant(s) for the programme(s) below:(To be completed in BLOCK LETTERS)

Name: Designation: Programme Title: Date:

1. __________________________________________________________________

2. __________________________________________________________________

3. __________________________________________________________________

(Please attach a separate list if space is insufficient)

Enclosed cheque/bank draft No. _______________________ for RM __________________

being payment for ______________ participant(s) made in favour of the “FMMInstitute”.

Submitted by:

Name: ____________________________________________________________________________________

Designation: ________________________ E-mail ________________________________________________

Company:__________________________________________________________

Address: __________________________________________________________________________________

_________________________________________________________________________________________

FMM Membership No.: ______________________________________________

My Corporate Identity No.:____________________________________________

Tel No.: ____________________ Fax No.: ___________________

Date: ______________________

Please tick ( √ ) PSMB Scheme accordingly:

SBL

SBL-KHAS

Non-Contributor

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2015 FMMInstituteSelangorBranch

1January New Year

3January Prophet Muhammad’s Birthday

1February Thaipusam

19February Chinese New Year

20February Chinese New Year

1May Labour Day

3May Wesak Day

6June Agong’s Birthday

4July NuzulAl-Quran

2015Public Holidays

17July Hari Raya Aidilfitri

18July Hari Raya Aidilfitri

31August National Day/Merdeka Day

16September Malaysia Day

24September Hari Raya Haji

14October Awal Muharram

10November Deepavali

11December Sultan of Selangor’s Birthday

25December Christmas

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Date: Subject:

FMM Institute Selangorwould like to

Thank youfor your continuous support

FMM INSTITUTE (475427-W) SELANGOR BRANCH

No. 34 Jalan Pekedai U1/36 HICOM Glenmarie, Shah Alam 40150 Shah Alam, Selangor.

Tel: 03-55692950 Fax: 03-55694346 Email: [email protected]