management training catalogue.pdf · the frontline management institute (fmi) uses a practical,...

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CATALOGUE FMI’S TRAINING AND COACHING SERVICES

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“LEARNING IS AN EXPERIENCE.

EVERYTHING ELSE IS JUST

INFORMATION.”

ALBERT EINSTEIN

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CONTENTS

About FMI ..................................................................................................................................................... 3 Learning Experience ................................................................................................................................... 4 FMI services ................................................................................................................................................... 5 Capability development ........................................................................................................................... 6 Course and program list ............................................................................................................................ 7

SHORT COURSES ........................................................................................................................................... 8 Build a positive workplace culture ........................................................................................................... 9 Business writing skills................................................................................................................................... 10 Coach and mentor .................................................................................................................................. 11 Communication and emotional intelligence ...................................................................................... 12 Conflict management ............................................................................................................................. 13 Continuous improvement ........................................................................................................................ 14 customer service ....................................................................................................................................... 15 Delegation and assigning work .............................................................................................................. 16 Develop a business case ......................................................................................................................... 17 Emotional intelligence at work ............................................................................................................... 18 The first 100 days (transition to a different leadership role) ............................................................... 19 Leadership essentials ................................................................................................................................ 20 Lead challenging conversations............................................................................................................ 21 Lead change ............................................................................................................................................. 22 Manage operational plans ..................................................................................................................... 23 Manage people performance .............................................................................................................. 24 Management skills for new managers .................................................................................................. 25 Negotiation skills ........................................................................................................................................ 26 New supervisor /New Team leader ....................................................................................................... 27 People skills at work .................................................................................................................................. 28 Practical management skills ................................................................................................................... 29 Presentation skills ....................................................................................................................................... 30 Project management essentials ............................................................................................................ 31 Run effective meetings ............................................................................................................................ 32 Time management ................................................................................................................................... 33 Train the trainer .......................................................................................................................................... 34 Wellbeing at work ..................................................................................................................................... 35

TRAINING PROGRAMS .............................................................................................................................. 36 New manager training program ............................................................................................................ 37 Supervisor / team leader training program ......................................................................................... 38 Practical management skills training program ................................................................................... 39 Management focus program................................................................................................................. 40 Graduate leadership program ............................................................................................................... 41 Customised training programs ............................................................................................................... 42

COACHING PROGRAMS .......................................................................................................................... 43 Challenge coaching program ............................................................................................................... 44 Courses by coaching ............................................................................................................................... 45 First 100 days coaching program (transition to a different leadership role) ................................. 46 New manager coaching program ....................................................................................................... 47 New supervisor / team leader coaching program ............................................................................ 48 Practical management skills coaching programs ............................................................................. 49

CONTACT AND ENQUIRIES ....................................................................................................................... 50

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ABOUT FMI

Founded in 1998, the Frontline Management Institute (FMI) is one of Australia’s most

experienced management and leadership development organisations. We use a practical,

work based approach to deliver learning and development solutions that drive results for

organisations.

We blend our expertise in adult learning and management to create courses and programs

that are engaging and lead to improved performance for managers and their organisations.

With clients across the Asia Pacific region, we have successfully partnered with organisations

in construction, infrastructure, resources, media and communications, consumer products

and services, technology, finance, community, health, manufacturing, transport, logistics,

government and public services.

What our clients say

“Interactive, to the point and absolutely awesome”

“Top job –engaging and helpful”

“Great trainer and can relate to the material discussed”

“Great workshop and I took a lot from it”

“The team really enjoyed the program”

“Got everyone involved”

Some of our clients include:

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LEARNING EXPERIENCE

FMI’s courses, programs and coaching are designed to help learners take responsibility for

their own performance and understand how their work impacts the rest of their team,

organisation and stakeholders.

Over the past 20 years, we have developed a wide range of proprietary resources that can

be integrated into our courses and programs. These include Management Application

Projects (MAPs) and our Support + Guidelines.

All of our services are designed to improve engagement and performance levels of

managers and their teams. Our work has also demonstrated significant returns on investment

for organisations across areas such as improved engagement, more efficient use of

resources, and better performance management. Improvements can be clearly tracked

through application projects as well as a range of other measurement tools.

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FMI SERVICES

SHORT COURSES TRAINING PROGRAMS

- Suitable for managers and leaders

across a range of levels of experience

and industry backgrounds

- Content customised to focus on key

areas of need

- Contextualised for your organisation

and each group

- Combined with work application

- Delivery options for groups include

onsite (delivered at client premises or

selected venue) and online (Zoom or

other video based platform)

- Courses may delivered for individuals

by phone or video based coaching

- Multiple workshops covering the areas

of learning and development that are

important for your organisation

- Programs designed for frontline staff

through to senior managers

- Workshops are combined with

workplace application

- Participants work with a mentor

throughout the program

- In person and online options available

- Design and format of each session is

fully customisable

COACHING PROGRAMS DESIGN AND CONSULTANCY

- Flexible and personalised option for

managers and leaders

- Learn how to apply management

concepts to actual workplace

challenges

- Focus on content that is most relevant

to the individual

- Delivery options include face to face

(for bookings of multiple participants),

phone or video based e.g. Zoom,

Microsoft Teams or Google Hangouts

- Capability framework design to

identify core competency

requirements for managers and

leaders and help develop a

leadership pipeline

- Design of programs specifically for an

organisation or industry

- Advice on learning and development

- Assessment against required

competency standards to aid

effective recruitment

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CAPABILITY DEVELOPMENT

SUPERVISORS TO SENIOR MANAGERS

FMI’s courses and programs are designed for managers and leaders at various stages in their

careers including:

- Managers and Leaders

- Frontline Managers

- Team Leaders and Supervisors

- New and Emerging Managers and Team Leaders

- Team members

TAILORED FOR YOUR ORGANISATION

We understand that every industry, organisation and team has its own unique set of

challenges. These are influenced by a range of factors such as organisational culture,

people’s professional experience, their attitudes towards work and also their technical ability.

In order for managers to lead their teams effectively they also need to develop core

capabilities in management and leadership. These include people skills, communication,

emotional intelligence, performance management, leadership and time management.

COMPREHENSIVE LEARNING AND DEVELOPMENT EXPERTISE

In addition to delivering training courses, programs and coaching, we can partner with your

organisation to ensure you have clearly defined capability frameworks, learning pathways

and leadership pipelines. This helps to deliver the best learning and development strategies

to suit your organisation.

NATIONAL AND INTERNATIONAL TRAINING OPTIONS

Our face to face and online management training programs and courses are available

anywhere in Australia and overseas. Our clients are across Australia in Sydney, regional NSW,

Melbourne, regional Victoria, Brisbane, Queensland, Adelaide, South Australia, Canberra,

ACT, Perth and Western Australia and the Northern Territory.

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COURSE AND PROGRAM LIST

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Short courses

Build a positive workplace culture x x

Business writing skills x x x x x

Coach and mentor x x x x

Communication and emotional intelligence x x x x x

Conflict management x x x x x

Continuous improvement x x x x x

Customer service x x x x x

Delegation and assigning work x x x x x

Develop a business case x x x x x

Emotional intelligence at work x x x x x

The first 100 days (transition to a different leadership role) x x x

Leadership essentials x x x x

Lead challenging conversations x x x x x

Lead change x x x

Manage operational plans x x x x

Manage people performance x x x x

Management skills for new managers x

Negotiation skills x x x x x

New supervisor /New Team leader x

People skills at work x x x x x

Practical management skills x x x x

Presentation skills x x x x x

Project management essentials x x x x

Run effective meetings x x x x x

Time management x x x x x

Train the trainer x x x x x

Wellbeing at work x x x x x

Training programs

New manager training program x

Supervisor / team leader training program x x

Practical management skills training program x x x x

Management focus program x x

Graduate leadership program x

Customised training programs x x x x x

Coaching programs

Challenge coaching program x x x x x

Courses by coaching x x x x x

First 100 days coaching program (transition to a different

leadership role) x x x

New manager coaching program x

New supervisor / team leader coaching program x

Practical management skills coaching programs x x x x

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SHORT COURSES ONE TO TWO DAY WORKSHOPS

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BUILD A POSITIVE WORKPLACE CULTURE

This course provides a framework to help leaders and managers to develop, enhance, lead

and monitor a positive workplace culture that meets the vision of their organisation.

This very practical course is designed and facilitated to help participants create plans for

changes that can be applied directly in the workplace to enhance the culture they lead.

The culture of an organisation or a team is shown by the way things are done, the way

people behave and the attitudes they display. Different organisations and teams have

distinct cultures. Work culture is like the DNA of an organisation and determines the way

people work and behave.

Culture is an important driver to retain employees, attract potential employees and gain and

maintain customers. Culture can make one business or organisation more successful than

another, even if they are providing the same products or services.

The leader’s focus must be on developing trust, transparency, authenticity and

accountability in the team. Ultimately culture affects the bottom line of a business and in

today’s fast moving business environment a culture of agility is essential for the organisation to

thrive.

This course helps participants to develop a practical plan to improve workplace culture at

their organisation.

WHO THIS COURSE IS SUITABLE FOR

Managers and leaders, leadership teams, CEOs, Directors with responsibilities for leading

cultural change in their team

SECTION KEY LEARNING CONTENT

A vision for

culture

- What is culture and why is it important for our organisation?

- Set the Vision for culture for your team and identify the value of this for

your organisation, your team, customers and stakeholders

- What is the gap between your Vision and the current reality?

Create a culture

- Specific steps you should to take as a leader to enhance and change

the culture and lead it effectively

- How to develop a “Culture Pack”

- “Walk the talk” through your own leadership example

- Coach and mentor for change of culture

- Develop your Leadership Action Plan to lead culture

GROUP DELIVERY OPTIONS:

- 1 day face to face

- 4 x 90 minute online delivery sessions e.g. Zoom

INDIVIDUAL DELIVERY OPTIONS:

- 3 to 6 x 60 minute phone or video

coaching sessions

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BUSINESS WRITING SKILLS

OVERVIEW

This course provides a practical approach to effective business writing skills that enables clear

communication and achieves the desired results from the reader.

Whether you have to write a short email or a detailed business report, the principles of

effective business writing will help you sharpen your message in a way that informs and

persuades. In this very practical course participants learn to plan, draft and evaluate their

writing in an organised and structured way to achieve the results they aim for. Participants

are encouraged to bring along draft samples of communication they may wish to develop

during the course.

WHO IS THIS COURSE SUITABLE FOR?

This course is designed for people who want to improve their business writing skills to inform

and persuade effectively. This course can be tailored to meet specific needs.


Business writing

skills

- The value of effective professional writing for you and your customers

- Focus on desired outcomes for informing and persuading

- Practical hints on correctly titling and formatting emails and other

documents and making them easy to understand, act upon and file

- How to plan an effective written document – practical exercises

- Write documents that are concise, clear, avoid abbreviations and

jargon and include a “call to action”

- Set the right tone and style in documents including applying basics of

grammar and punctuation

- Write effectively – strategies, tips and hints for informing, persuading

and developing rapport

- The importance of quickly checking emails, attachments and other

documents before sending

- Time-saving tips on using standard formats

- Personal action plan for further development as a writer of

professional documents

Business writing

practical

application

- Review and evaluate samples of business writing

- Practise business writing






coaching sessions

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COACH AND MENTOR

OVERVIEW

This course provides a practical framework for coaching and mentoring peers and

colleagues.

Coaching and mentoring are a fundamental part of a manager’s role. Coaching and

mentoring provide a personal and tailored approach to learning and development. It is

particularly beneficial where knowledge transfer is required for a small number of people or

for very specific needs. One of the most powerful ways for a manager or a supervisor to

improve performance is through coaching and mentoring those on their team. This course

provides a professional approach to coaching and mentoring.


This course is designed for managers or specialists who want to improve their coaching and

mentoring. It can be tailored with an emphasis on either coaching or mentoring to meet the

specific needs of organisational approaches to coaching or mentoring.


Coach

- When to use coaching

- Analyse coaching needs

- Develop a coaching plan

- Effective coaching

- Understand the significance of learning styles

- How to build rapport

- Listening and watching skills for expert coaching

- Coaching skills, tips and hints

- Organise “practice to make perfect”

- Assess performance

- Develop a coaching contract

- Evaluate coaching and learning and improve effectiveness

- Overcome common barriers to coaching

- Keep coaching records

- Plan your own development in coaching

Mentor

- Mentor in your organisation

- Distinctions between mentoring and coaching

- Plan and organise your mentoring

- Evaluate mentoree’s profile and characteristics

- Listen and question as a mentor

- Work effectively as a mentor

- Challenges and issues in mentoring

- Evaluate your mentoree’s performance

- Evaluate your own mentoring performance

- Move forward as a mentor






coaching sessions

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COMMUNICATION AND EMOTIONAL

INTELLIGENCE

OVERVIEW

This course enables people to plan and deliver communication in a professional way that is

clear, engages the audience, and is effective in achieving results.

Effective communication and influence are essential for people in leadership and team

positions to achieve results. They have to communicate with and influence their teams; they

have to negotiate with customers, people in the organisation and other stakeholders.

Communication involves careful analysis, setting clear goals and then engaging, persuading,

meeting and following up.


This course is suitable for anyone in a leadership or team role who wants to improve their

ability to communicate, influence and persuade in work situations.


Organise

communication

- Communication at work

- The elements of communication

- Authority, protocols, policies and confidentiality

- Audience information needs and goals for communication

- Select the most appropriate medium to communicate

- Plan and schedule communication

Communication

that engages

- Use the best method to engage with your audience

- Relationship styles in communication

- Use appropriate language

- Apply emotional intelligence to communication

- Use active listening and feedback to confirm and clarify

understanding

- Manage barriers to communication, difficult and conflict situations

- Build rapport, respect, trust and positive approaches

Persuade,

influence and

negotiate

- Identify who you want to persuade or influence and set goals

- Understand other’s point of view, anticipate positions and prepare

arguments

- Examine options and use appropriate communication styles

- Present with influence and assertiveness

- Client and team negotiations

Lead effective

meetings

- Organise meetings; agendas, prepare pre-meeting information

- Achieve effective outcomes from meetings and record outcomes

- Review and improve leadership of meetings


- 1 or 2 days face to face

- 4 to 8 x 90 minute online delivery sessions e.g.

Zoom



coaching sessions

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CONFLICT MANAGEMENT

OVERVIEW

This course teaches people how to manage conflict for positive change.

Conflict in work situations can arise from a variety of reasons including differing opinions,

approaches to situations or from emotional disturbance. Whilst conflict is a natural

occurrence, it is our response which must be managed to ensure a positive outcome. When

approached properly, conflict can foster creativity and more innovative solutions. For

leaders it is important to deal with conflict proactively and not let it become out of hand and

undermine both morale and performance. This course teaches how conflict management

strategies such as applying emotional intelligence, using negotiation skills and being assertive

can help to resolve or at least manage conflict constructively.


This course is suitable for anyone who leads people who may face conflict or faces conflict in

their own work role.


Conflict at work

- Conflict situations in the workplace

- Leading others in conflict situations

- Strategies for managing conflict

- Conflict management styles

- Conflict and work culture

Manage

conflict

- Needs and wants in conflict situations

- Negotiation and mediation in conflict

- Assertiveness in conflict

- Manage meetings to reduce conflict

- Manage inappropriate behaviour such as bullying

Apply conflict

management

strategies

- Practical strategies to manage conflict situations as they arise

- Strategies to minimise future conflict






coaching sessions

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CONTINUOUS IMPROVEMENT

OVERVIEW

This practical course helps managers implement selected continuous improvement systems

and processes that provide meaningful and systematic improvements to the business.

There is an increasing pressure for managers and organisations continually to raise their

performance levels. Factors that contribute to this pressure include: increased competition;

raised customer expectations; powerful market forces; rapid technology developments; rising

standards and regulations. Continuous Improvement is a valuable management approach

that has demonstrated its effectiveness in meeting this pressure.

The Zoom or video based course of 4 sessions delivered with one session weekly or fortnightly

allows people to apply the techniques and review and discuss their progress during the time

span of the course.


This course is suitable for managers who wish to take a professional approach to improve

performance.


Lead

continuous

improvement at

work

- Continuous improvement and the customer value chain

- Key performance improvement areas:

- Customers

- Suppliers

- Systems and processes

- Team development

- Standards

- Influence of Kaizen, Lean Manufacturing, Lean Service and Six Sigma

- Raise performance levels and benchmark standards

- A core model for continuous improvement including useful tools

- Team driven improvement and high performance teams

- Monitor progress of continuous improvement

- Improve customer service through continuous improvement

- Document and communicate results of continuous improvement

Improve

performance - Monitor and adjust performance

Use

opportunities for

further

improvement

- Ways to overcome problems that may affect continuous

improvement

- Develop team ownership of continuous improvement

- Plan for continuous improvement in your organisation






coaching sessions

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CUSTOMER SERVICE

OVERVIEW

This course gives managers a clear approach to manage customer service in a professional

way that meets customer needs while using an appropriate level of resources.

In an increasingly competitive and service focused market, customers expect and demand

increased levels of service. Yet managers have to manage customer service according to

the budgetary and resource limits they face day to day. Providing well organised and cost

effective customer service that delights customers is the challenge successful managers must

meet.


This course is suitable for managers and others responsible for managing product and/or

service delivery to customers.


Plan customer

service to meet

needs

- Internal and external customers

- Quality customer service and the customer value chain

- Understand customer needs and expectations

- Features and perceived benefits of products and services

- Market segmentation and customer expectations

- The life cycle of products and services

- Plan customer service processes and specifications

Deliver quality

customer

service

- Importance of outstanding customer service

- The 20:80 Rule and customer management

- Customer service KPIs

- Manage customer service records

- Resolve customer conflict

- Coach and mentor your team for customer service

- Optimise buy-in from your team and stakeholders

Review and

improve

customer

service

- Monitor customer service delivery

- Gain and analyse customer feedback

- Deal with customer service issues and problems

- Customer service improvement and overcoming problems in

customer service

Build client

relationships

and networks

- Build and maintain client relationships

- Build and maintain client networks






coaching sessions

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DELEGATION AND ASSIGNING WORK

OVERVIEW

This course shows how to delegate tasks effectively so that the results wanted are achieved.

Delegation is the ability to pass responsibility for the effective completion of a task, whether

simple or complex, to someone else. To be able to effectively delegate you must be

confident that the abilities of the person or team you are delegating to will enable them to

complete the task. This entails not only their personal competence to be able to complete

the task but also your ability to effectively communicate, engage and direct them as to your

expectations. Delegation is a crucial skill for those who take on responsibility for leading

others.


This course is designed for anyone who wants to improve their delegation skills.


Delegation

- Establish delegation goals

- Match people’s capabilities to delegation tasks

- Prepare for delegation

- Carry out delegation effectively

Delegation

practical

application

- Practical exercises in delegation

Monitor

performance

- Manage and monitor delegate’s performance

- Give feedback for improved delegate performance






coaching sessions

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DEVELOP A BUSINESS CASE

OVERVIEW

This course helps people write a business case for planned improvements that enable

managers with responsibility for the area of operations involved to make clear decisions as to

which way to proceed.

The ability to develop and implement a business case is a key requirement for all managers.

Business cases analyse the benefits, potential outcomes and costs and issues of carrying out

the proposed activity and make recommendations for moving forward. The business case

enables decisions to be based on sound planning. A business case can be used effectively in

a range of business sectors including operations, marketing, human resources (HR), resource

acquisition, business expansion, introduction of new products or services and sales. This

course gives a practical guide to preparing and using a business case in a professional way.


This course is suitable for anyone who may need to submit a business case.


Business case

development

- When and why prepare a business case?

- Sponsorship for the business case

- An adaptable format for a business case

- Sourcing relevant information

- Correlating information

- Overview of the business case

- Situational assessment

- Critical assumptions and constraints

- Stakeholder needs and interests

- Analysis of options for improvement

- Proposed options and key benefits

- Implementation strategy

- Risk management

- Putting the business case elements together

Business case

planning in

practice

- Practise business case planning

Present the

business case - Present the business case to the manager or leadership team






coaching sessions

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EMOTIONAL INTELLIGENCE AT WORK

OVERVIEW

This course enables people to understand practical ways to apply emotional intelligence at

work. It helps optimise results and avoid potential conflicts.

This course explores the way people can optimise their role in building and maintaining

positive relationships and communication in the workplace within their team, linking across to

other teams and with customers and other stakeholders. As work becomes more fast-paced

and high pressure it is important for people to have the skills to recognise and regulate their

own emotions and respond appropriately to other people’s emotions.


This course is suitable for managers and leaders who want to improve their ability to interact

effectively with other people. Tailored versions are also available for team members.


Emotional

intelligence at

work

- What is emotional intelligence?

- Changes to the way we work

- Emotional intelligence and workplace culture

- Emotion management and leadership outcomes

Develop

emotional

intelligence

- Emotional intelligence at work

- Self-awareness of emotions

- Self-control of emotions

- Recognise other people’s emotions

- Strategies to effectively respond to other people’s emotions

Challenging

situations

- Challenging conversations

- Manage conflict

- Give and receive feedback

Apply

emotional

intelligence

skills

- Networking

- Collaboration

- Problem solving

- Negotiation






coaching sessions

19

THE FIRST 100 DAYS (TRANSITION TO A DIFFERENT LEADERSHIP ROLE)

OVERVIEW

This course is designed as a practical guide for managers who are transitioning to a different

leadership role. The first 100 days are a critical time to establish clear directions for the way

you will manage. It is both an opportunity to launch yourself forward and a time of risk if you

are not perceived to be on the path to success in the role.

This course enables you to review what you must do and prioritise what actions you should

take first. It provides practical checklists to help you ensure that you optimise your first 100

days in a new role.


This course is suitable for managers and leaders who are already experienced and are

transitioning into a new role as a manager or leader.


Mindset for

success

- Optimise the critical first 100 days of the transition to a new role

- Prepare yourself for the new role

- Keep track of your progress

- Focus on success

- Build positive relationships

Learning

quickly about

the new role

- Diagnosis first before prognosis!

- What and how to research

- Who you should talk to and what you should ask and say

- What you should talk about with your boss

- What you should talk about with your team and other stakeholders

Strategic

thinking about

your role

- What needs to be improved

- What needs to be maintained

- What needs to be removed

- Identify the key things you need to do

- What early wins can you gain?

Focus on

performance

- What targets should you set for yourself and your team?

- What delegations should you make?

- How will you measure and monitor performance?

- Manage performance effectively

Align systems

with strategy

- What structure will best help you achieve your strategy?

- What systems need to be used or improved?

- What culture will best support your strategy?

Build your

support

- What do you need to do to develop your team’s structure?

- How should your team’s capabilities be developed and measured

- What culture do you need to develop in your team

- What support do you need that is outsourced?

- What other support can you gain?

- How can you develop your own capabilities to accelerate

performance?






coaching sessions

20

LEADERSHIP ESSENTIALS

OVERVIEW

This practical course helps leaders and potential leaders implement leadership practices that

lead to success for themselves, their team and their organisation.

An effective leader must “raise the leadership standard” by modelling high standards and

applying values. Their leadership inspires and motivates others to work towards common

goals. Leadership is important for staff engagement as it enables team members to

understand and commit to the purpose of their role.


This course is designed for anyone who wants to improve and enhance their leadership skills.


Focus on results

- Characteristics of an excellent leader in your organisation

- Understand the vision, goals and values of your organisation that drive

leadership

- Set results based objectives as a leader

- Develop strategies to achieve results

Lead people

- Prepare performance plans for people in your team

- Use key performance indicators

- Implement performance plans and brief people you lead on

expectations and processes to be followed

Raise the

leadership

standard

- Be a positive role model

- Develop a positive workplace culture

- Apply your organisation’s standards & values

- Question performance damaging to your organisation

- Demonstrate integrity and credibility

Be decisive

- Make informed leadership decisions

- Use a range of leadership decision making tools and approaches

- Implement informed leadership decisions






coaching sessions

21

LEAD CHALLENGING CONVERSATIONS

OVERVIEW

This course gives people a practical approach to carrying out challenging or “difficult”

conversations in an assertive and effective way. The terms “challenging conversations” and

“difficult conversations” refer to workplace conversations which are potentially highly

emotionally charged where people have to manage both emotions and information in a

sensitive way. These conversations might be with team members, other managers, customers

or stakeholders. Leaders have to be able to deal with these situations in a professional way

and not delay or avoid having conversations because of emotional difficulty. This course

focuses on the practical steps leaders should take to obtain the best outcomes from these

difficult conversations.


This course is designed for managers and supervisors who may have to hold challenging

conversations.


Manage

challenging

conversations

- Situations where challenging conversations might arise with team

members, managers, customers and stakeholders

- Overcome reluctance to engage in challenging conversations

- Why you should take action as soon as possible

- The stages involved in managing a challenging conversation

Research the

issue and plan

the

conversation

- Never engage without checking your facts first

- What you need to research

- Accuracy and validity

- Understand different viewpoints

- Be clear on the standards required in your organisation

- Be clear on relevant policies and procedures in your organisation

- Set objectives and plans for the conversation

Apply

emotional

intelligence

- Value the importance of emotional intelligence in a challenging

conversation

- Understand and manage your own emotions

- Understand and deal with, as far as appropriate, the emotions of the

other party

Manage the

conversation

- Maintain control of the meeting

- Focus on solutions rather than personalities

- Ensure clear communication from both parties

- Use focused listening and questioning skills

- Guide the conversation towards positive outcomes and agreed

actions

Follow up the

conversation

- Document discussions, agreements and outcomes

- Take appropriate follow up action


- Half day face to face



- 3 x 60 minute phone or video

coaching sessions

22

LEAD CHANGE

OVERVIEW

This course gives leaders a practical approach to driving change and leading their teams to

effectively embrace and apply the change, overcoming resistance to change.

Change is driven in the workplace by increasing competitiveness, the rapid pace of

innovation, technology and customer and stakeholder expectations. Managers have an

active role in fostering this change and stimulating innovation. They have a creative role in

ensuring that individuals, the team and the organisation gain from change, and that the

customer benefits through improved products and services. This course prepares managers

to lead change in a creative, proactive and practical way and overcome resistance to

change.


This course is suitable for anyone who must manage an aspect of change within their team or

organisation.


Scope and plan

for change

- Identify, prioritise and scope changes required

- Identify stakeholders to change

- Plan for change

Lead change

- Understand people’s differing reactions to change

- Develop a positive approach to change

- Communicate change

- Manage risk in change

- Monitor the effects of change

- Mentor and coach people for change

- Use change to empower your team

Lead innovation - Innovation in the organisation

- Develop innovative ideas






coaching sessions

23

MANAGE OPERATIONAL PLANS

OVERVIEW

This course provides managers with a practical approach to preparing and managing the

implementation of operational plans.

Managers must be highly capable in developing and implementing operational plans. Plans

form the reliable foundation to resource, implement and monitor performance to achieve

business objectives. This helps develop efficient and effective products and services to satisfy

customers. This course provides a very hands-on approach to develop and use operational

plans.


This course is designed for managers who need to develop and implement operational plans.


Operational

efficiency

- The value of operational plans for operational efficiency

Develop

operational

plan

- Types of operational plans

- Legislation and regulations affecting operational plans

- Plan resource requirements

- Consult to develop an operational plan

- Develop an operational plan

- Key performance indicators

- Contingency plans

- Proposals for resource requirements

- Approval for the operational plan

Manage

operational

performance

- Profit and productivity performance

- Deal with unsatisfactory operational performance

- Manage resources

- Variations and improvements to operational plans

- Document performance against plan






coaching sessions

24

MANAGE PEOPLE PERFORMANCE

OVERVIEW

This course provides managers with a practical approach to manage performance of team

members.

A manager’s role involves managing people to successfully achieve performance and

productivity. Sometimes people are promoted to leadership roles because of outstanding

technical skills and may find people management to be complex and sometimes

challenging. This practical course focuses on how to best manage people and deal with

people related issues in a professional way. It gives useful insights into building support and

commitment from people in the team. It also gives guidelines on improving practical

management. The program gives useful tips, techniques and tools to manage people and

performance effectively.


This course is designed for managers, supervisors and leaders who are responsible for

managing the performance of people at work.


Manage

performance of

people

- People management styles

- Develop performance plans

- Allocate work and resources: the keys to delegation

- Coach and mentor to develop capabilities

Address

performance

related issues

- Assess and review performance

- Provide performance feedback

- Performance improvement plans

Manage issues

and problems of

individuals in

teams

- Identify and act on issues and problems of individuals

- Help from specialised human resources services

- Follow through on issues and problems

Team

engagement

and motivation

- Leadership to empower, motivate and influence

- Leadership and leverage

- Values and leadership: fairness and equity

- Effective communication with management and other stakeholders

Review and

evaluate

people

management

- Collect and evaluate data on effectiveness of people management

- Plan to improve performance management


- 2 days face to face




coaching sessions

25

MANAGEMENT SKILLS FOR NEW MANAGERS

OVERVIEW

This course is an ideal choice for new or recently starting managers who want to gain a

practical approach to managing people.

The challenge of managing other people is both exciting and demanding. Managers play a

vital role in making sure that the team performs. Managers must have good people skills as

well as an understanding of the technical aspects of the work. This popular practical program

helps new or recent managers develop people skills and management skills to lead, motivate

and secure good performance from the team. It helps managers plan and organise their

work and the work of their team. It helps managers select leadership styles that will suit their

situation and enable them to understand the motivation of people at work. It gives practical

advice on delegating, running effective team meetings, being assertive, resolving conflicts,

coaching and communicating. The course also helps managers plan their future

development as a manager.


This course is suitable for anyone working in or moving into a manager or supervisor role.


Effective

Communication

- Communicate with your team

- Communicate with your managers

- Communicate with your customers and other stakeholders

Organise work

and time

- Work priorities for new managers

- Manage time

Performance

management &

leadership

- Manage performance

- Leadership styles

- Motivate your team

- People skills for the workplace

- Run effective team meetings

- Delegate effectively

- Coach your team

Issues new

managers Face

- Challenges you face as a manager

- Resolve conflict

- Be assertive as a new manager

- Deal with difficult situations

- WHS and other requirements

- Manage stress as a new manager

- Plan your ongoing development as a manager






coaching sessions

26

NEGOTIATION SKILLS

OVERVIEW

This course enables people to negotiate better to achieve better results.

Negotiation skills help people to move towards a mutual agreement where all parties

involved feel they have benefited from the outcome. Negotiations are commonplace in our

everyday lives, not just within the workplace. By learning how to negotiate we can contribute

to the improvement of the status quo and gain satisfaction from an agreement. Negotiation

skills focus on the need to “give and take” as we bargain to find a resolution. Communication

and emotional intelligence skills play a key part in dealing with the emotions that can arise

during the negotiation process.


This course is suitable for anyone who wishes to improve their ability to negotiate in a personal

or professional context.


Successful

negotiation

- Advantages of effective negotiation

- How well do you negotiate?

- The 12 key steps of negotiation

Negotiation

approaches

- Prepare for negotiation

- Define the parameters of the negotiation

- Research the issues

- Identify stakeholder Interests in a negotiation

Prepare to

negotiate

- Develop your negotiation strategy

- Negotiation schedules

- Power factors in negotiation

- Identify sources of power in a negotiation

Negotiation: the

process

- Negotiation strategies and tactics in practice

- Be aware of and control your emotions in negotiation

- Deal with upset or difficult people and behaviours

- Practice in negotiations and review of results

Continuously

improve your

negotiation

skills

- Continuous improvement in negotiation

- Your negotiation development






coaching sessions

27

NEW SUPERVISOR /NEW TEAM LEADER

OVERVIEW

This course is designed specifically for people who are new supervisors or new team leaders.

People transitioning into a supervisor or team leader role often ask “How do I start?” This

course provides a practical approach on what to do and how to behave as new supervisors

and team leaders settle into their leadership role. This is often a challenging time for

supervisors and managers and it is important to begin with knowledge and guidance on the

practical ways to carry out their role professionally.

WHO IS THIS PROGRAM SUITABLE FOR?

This program is suitable for new supervisors or team leaders and those moving towards the

role.


First 90 days as

a new leader

- Make the transition from a team member to a team leader

- What should I do first in my new role?

- Clarify your role

- Set and review priorities and objectives with your manager

- Identify team members’ roles and capabilities

- Plan for results

- Identify gaps in your knowledge or skills and plan how to bridge the

gaps

- Identify areas for improvement in team operations

Leadership

mindset

- Your leadership role and managing other people

- Leadership and management – the differences

- The side of management you don’t see

- Your responsibilities, accountabilities and duty of care

- Listen and learn - don’t try to do things too soon

Lead the team

- Understand your leadership style

- Motivate, encourage and energise a team

- Establish team goals, roles and responsibilities

- Manage and monitor team performance

- Tips to lead successful meetings

Manage people

- Deal with different personalities in your team

- Lead by example and respect team members

- Set clear expectations for your team members in a respectful way

- Explain why you want something done as well as what you want done

- Communication styles – being assertive.

- Delegate successfully

- Monitor and manage performance

- Coach team members

Challenges for

new supervisors

and team

leaders

- Challenges to your authority

- How to manage conflict

- Manage stress

- Hold difficult conversations

- Plan your ongoing development as a supervisor/team leader






coaching sessions

28

PEOPLE SKILLS AT WORK

OVERVIEW

This course is designed for people who want to improve their ability to connect and

communicate with others in a way that builds trust and respect.

The foundations of good people skills are emotional intelligence and communication skills.

These can be applied to address challenging situations and improve networking,

collaboration, problem solving and negotiation.


This course is suitable for people who interact with other people as part of their role, both

managers and team members.


Apply

emotional

intelligence

- Self-awareness of emotions

- Self-control of emotions

- Recognise other people’s emotions

- Strategies to respond effectively to other people’s emotions

Communicate

effectively

- The key elements of communication

- Authority, protocols, policies and confidentiality in communication

- Audience information needs and goals for communication

- Select the most appropriate time, place, medium and language to

communicate

- Use active listening and feedback to confirm and clarify

understanding

Manage

challenging

situations

- Challenging conversations

- Manage conflict

- Give and receive feedback

Develop people

networks

- Networking

- Collaboration






coaching sessions

29

PRACTICAL MANAGEMENT SKILLS

OVERVIEW

This very popular course gives managers a practical approach to managing themselves and

others effectively.

Participants learn practical approaches to optimise the way they manage people and work.

It helps participants to manage personal effectiveness such as confidence, assertiveness,

stress and resilience. This includes developing personal leadership and managing time and

priorities. It also involves developing resilience, building confidence as a manager and

planning your ongoing development.

The course explains how to manage interpersonal relationships with people. It includes

people skills as a leader and communication skills for managers. It also helps managers

identify how to apply emotional intelligence at work. These skills are then tested in

challenging situations such as managing conflict and leading difficult conversations.

Importantly the course also focuses on how to lead teams and delegate work and manage

performance as well as meet challenges you may face in leading the team.


This course is suitable for anyone working in or moving into a manager, leader or supervisor

role.




- An extended intensive 3 day version is also

available.



coaching sessions


Manage

personal

effectiveness

- Personal leadership

- Manage your time and priorities

- Manage stress and develop resilience

- Build confidence as a manager

- Plan for your own development

Manage people

effectively

- People skills and relationships at work

- Effective communication at work


- Lead difficult conversations

Manage team

performance

- Lead teams

- Delegate and assign work

- Performance management

- Identify challenges you face in your role

- Manage behavioural issues

- Manage performance below standards

Moving forward - Plan what you have learned that you will put into practice as a

manager

30

PRESENTATION SKILLS

OVERVIEW

This course enables people to apply professional presentation strategies and techniques to

deliver a confident presentation that will both inform and persuade the audience.

The key to delivering a good presentation is engaging your audience. To do this you must feel

confident and be well prepared before giving the presentation, having considered your

objectives and your audience and how to build a rapport with them. During and after the

presentation you must be prepared to interact with your audience.


This course is suitable for people who want to deliver presentations that inform and persuade.


Prepare for

presentations

- How to plan an effective presentation

- The importance of powerful opening and closing

- Check venue and equipment

- Prepare presentation resources

- Rehearse and review the presentation

Present with

confidence

- Present effectively

- The total message – body, voice, eyes

- Audience management

- Manage questions and answers

- Deliver on schedule,

- Manage equipment and resource issues






coaching sessions

31

PROJECT MANAGEMENT ESSENTIALS

OVERVIEW

This course provides a solid foundation for managers and project leaders to plan and carry

out successful projects at work in a professional way.

Managers must be able to run projects efficiently and effectively and deliver on-time and on-

budget.

Projects are activities that have defined start and end dates. Unlike “business as usual”,

projects set out to achieve specified objectives with limited resources such as time, budget,

people resources, material resources and equipment. The ability to manage projects involves

defining the project scope, obtaining the resources, delivering the project within schedule

and budget and meeting other relevant parameters such as safety and risk management.


This course is suitable for people who are involved in the management or delivery of projects

within their team or organisation.


Define a project

- Scope the project, project stakeholders, delegate authority and

project parameters, responsibility and reporting requirements, project

relationship to other projects and organisation objectives, resource

availability

Develop a

project plan

- Project plan timelines, task breakdown and roles and responsibilities,

using project management tools, project risk management plan,

workplace health and safety (WHS), project budget development

and approval, team consultation on plan, plan finalisation and

approval

Manage a

project

- Initiate a project and brief the team, support the team, record

keeping, manage finances, resources and quality, reporting, risk

management, achieve project deliverables

Finalise and

review a project

- Complete financial records, re-assign staff, complete documentation

and sign offs, handover

- Review outcomes and processes against plan, team involvement in

review, “lessons learned”, document and report learnings from the

project






coaching sessions

32

RUN EFFECTIVE MEETINGS

OVERVIEW

This course provides participants with tools and strategies for managing and enhancing

interaction in meetings.

Meetings must be focused on clear objectives that you wish to obtain. They should not be just

a matter of “keeping in touch”. This means you must prepare thoroughly and write a clear

but concise meeting agenda and plan.

During the meeting the discussion should be managed professionally. The meeting must be

clearly focused. You must use careful listening and interactive skills to identify and clarify

opportunities, issues and problems. This course takes a practical approach to developing and

enhancing meetings that are effective and achieve desired outcomes for you, your meeting

participants and your organisation.


This course is suitable for managers and others responsible for managing meetings.


Prepare for the

client meeting

- The value of effective meetings

- Identify the specific opportunities that you intend the meeting should

Identify

- Set clear goals and outcomes for the meeting: what would you

ideally like to achieve as a desirable outcome and what is the

minimum acceptable outcome from the meeting?

- Schedule the meeting and discuss key items with key participants by

phone or email so they can prepare

- Develop the meeting agenda planning your key steps and significant

questions you may ask

- Prepare documentation and/or visual aids required for the meeting

and to be sent out before the meeting

Run the meeting

effectively

- Review the significant issues

- Use carefully chosen questions to probe and invite input

- Be prepared to stay silent when appropriate

- Keep the meeting on track and on schedule

- Seek a win-win outcome if you negotiate during the meeting

- Identify shared responsibilities for actions decided

- Summarise the outcomes and actions to be taken

- Record results and action outcomes and schedule

Follow up the

meeting to

optimise results

- Send participants written confirmation of agreement for action and

follow up

- Take follow up action as promised and keep stakeholders informed of

progress


- Half day face to face



- 3 x 60 minute phone or video

coaching sessions

33

TIME MANAGEMENT

OVERVIEW

This course gives a practical approach to managing time professionally and improving time

use to increase the outcomes from the time invested.

Time management is recognising the finite nature of time and completing as much quality

work in this time as possible. By clearly defining what work goals, objectives and tasks are,

setting realistic time frames and maintaining focus to complete them, you can improve your

use of time. In addition to improving your capabilities you must also work to reduce or

eradicate time wasters and interruptions.


This course is designed for anyone who wants to improve their time management and

personal planning capability.


Set goals for

work

- Set goals and targets

- Select Individual and organisational priorities

- Stay focused on important outcomes

- Review goal setting

Apply time

management

principles

- Focus on priorities

- Use SMART strategies

- Plan and prepare thoroughly

- Schedule your time

- Use technology effectively including email use

- Manage time wasters and interruptions

- Manage time in meetings


- Apply the psychology of time management

Develop your

time

management

capabilities

- Develop your time management capabilities

- Continuously improve your time use






coaching sessions

34

TRAIN THE TRAINER

OVERVIEW

This course provides leaders and specialists with the core skills to plan and deliver training at

work.

Leaders and specialists in organisations often take on the role of a workplace trainer for new

employees or when new systems or new technology is introduced. Training is an interesting

and often challenging role. Trainers have to guide people through a learning process and

guide their behaviour and knowledge appropriately. At times it is a difficult role and requires

both clear thinking and good interpersonal skills. Trainers must be able to plan, prepare,

deliver and review training.


This course is suitable for people who conduct training as part of their role.


How people

learn

- Adult learning approaches and why they are important for work

based training

- Learning styles and how they vary

- Train, facilitate, coach or mentor? – Select the right approach

Analyse training

needs

- How to identify training needs

- Identify competency development needs

Design training

- Develop training methods

- Prepare key training resources

- Write the training plan

Facilitate

training sessions

- Prepare participants for training

- Present a training session

Evaluate

learning

- Basic ways to assess performance

- Monitor individual development

- Keep useful learning and development records

- Measure return on investment (ROI) in learning


- 2 days face to face (or extended versions

available)




coaching sessions

35

WELLBEING AT WORK

OVERVIEW

This course gives people an insight into the importance of wellbeing at work and provides

practical strategies to help improve wellbeing for yourself and your colleagues. Wellbeing is

about taking a positive approach to our health, both mental and physical and taking action

to improve it. It is concerned with taking a proactive approach rather than just responding to

problems after they occur. A major part of wellbeing at work focuses on managing stress.

People often “stress” about work issues such as looming deadlines, quantity of difficulty of

work and expectations that we set for ourselves or others. We can manage and improve

many aspects of our work but there are some factors which are outside of our control such as

the passing of time, our limited capacity and the expectations of other people. What we can

control is our response to these things. Managing stress involves setting realistic expectations,

putting in your best effort and being realistic about the outcome regardless of whether it met

your initial expectations. This can have a positive impact on both emotional and physical

factors of stress. Managing your stress is a skill which can be used in both your personal and

professional lives. Developing resilience is important to help optimise your approach to

potentially stressful situations.


Suitable for leaders, managers and all team members who want to improve their wellbeing

and personal stress management. It can be tailored to link in with organisational wellbeing

programs.


Wellbeing

- What is involved in wellbeing at work

- Why wellbeing is important – mental health as well as physical health

- Seeking appropriate advice and guidance

Stress

management

- Analysing key stressors in your workplace

- Setting stress management goals

- Maintain focus and organisation to stay calm

- Reduce the external stressors through better work focus and

organisation and taking positive actions

- Reduce impact of the stressors through mental attitudes and

responses

- Reduce the internal effects of stress through mindfulness and

improving health

Resilience and

mindfulness

- Value of resilience

- Responding with resilience

- Understanding your mind

- Managing your mindset

- Take control of your reactions to events

- Mindfulness techniques






coaching sessions

36

TRAINING

PROGRAMS IN DEPTH LEARNING EXPERIENCES

37

NEW MANAGER TRAINING PROGRAM

OVERVIEW

FMI’s New Manager Training Program is designed to support team members making the

transition to a management role. During the program participants learn about the role of a

manager, people skills, how to lead the team to work effectively and how to enhance team

performance.

This practical, work based program is typically delivered over 6 -12 weeks and combines 3 to

6 or more days of workshops with a Management Application Project (MAP). The workshops

cover topics such as time management, communication, emotional intelligence, conflict

management and delegation. The program content can integrate examples, case studies

and resources from your organisation to enhance relevance and practical application.

Following the workshops, participants will complete a Management Application Project

(MAP) over two months. The self-directed, experiential project supports participants to identify

management related opportunities, issues, tasks and problems and take the initiative to

address them in a timely and cost effective way. Projects can be designed to benefit peers,

customers, the wider organisation and other key stakeholders.

WHO THIS PROGRAM IS SUITABLE FOR

This program is designed for new managers or team members transitioning into their first

management role.

PROGRAM CONTENT

- Management mindset

- Communication skills for managers


- Manage time


- Leadership styles





- Coach your team


- Resolve conflict




- Overcome barriers, develop resilience and survive stress as a new manager


- 3 to 6 days face to face (extended

versions available) OR

- 9 to 12 x 90 minute online delivery sessions

e.g. Zoom - Management Application Project (MAP) that

delivers measurable improvements to

workplace performance

- Optional additional coaching



coaching sessions

38

SUPERVISOR / TEAM LEADER TRAINING PROGRAM

OVERVIEW

FMI’s Supervisor / Team Leader Training Programs are designed to support new or

experienced team leaders and supervisors. This program helps teams to develop an overall

approach to manage and lead others using a professional and confident approach. It also

assists them to understand the need to align work with organisational objectives so they can

make an effective contribution to the organisation.

This practical, work based program is typically delivered over 6 -12 weeks and combines

three or four days of workshops with a Management Application Project (MAP). The

workshops cover topics such as manage time and work, communication, people

management, performance management, emotional intelligence, conflict management

and delegation. The program content can integrate examples, case studies and resources

from your organisation to enhance relevance and practical application.

Following the workshop, participants will complete a Management Application Project (MAP)

over two months. The self-directed, experiential project supports participants to identify


address them in a timely and cost effective way. Projects will benefit the organisation.


This program is designed for new and experienced team leaders and supervisors. Participants

often have experience in their role but not have conducted formal training.

PROGRAM CONTENT

This program is an extension of FMI’s Supervisor / Team Leader short course.








- Communication styles

- Delegate successfully and coach people









- Manage stress



- 3 to 4 days face to face OR








coaching sessions

39

PRACTICAL MANAGEMENT SKILLS TRAINING

PROGRAM

OVERVIEW

FMI’s Practical Management Skills Training Program is designed to develop key management

leadership skills to help managers effectively manage people to achieve results. During the

program participants learn how to address they key challenges faced by managers including

how to leverage use of time, developing relationships with team members and stakeholders,

assigning and managing work and improving workplace performance.

This practical, work based program is typically delivered over 6 -12 weeks and combines

workshops with a Management Application Project (MAP). The workshops cover topics such

as time management, communication, emotional intelligence, conflict management,

delegation, performance management, wellbeing, operational management, continuous

improvement and customer service. The program content can integrate examples, case

studies and resources from your organisation to enhance relevance and practical

application.

Following the workshop, participants will complete a Management Application Project (MAP)

over two months. The self-directed, experiential project supports participants to identify





This program can be customised to suit both new and experienced managers and leaders.

PROGRAM CONTENT

- Personal leadership

- Manage your time and priorities

- Develop as a leader or manager

- Manage personal effectiveness challenges

- People skills as a leader

- Apply emotional intelligence at work


- Manage challenges in managing people

- Identify work performance factors

- Evaluate work performance

- Design and implement improvements

- Manage challenges in work management

- Lead teams

- Delegate and assign work


- Manage challenges in performance management


- 3 to 4 days face to face OR








coaching sessions

40

MANAGEMENT FOCUS PROGRAM

OVERVIEW

FMI’s Management Focus Program brings the opportunity to enhance essential practical

people leadership skills for a team of managers who may be too busy to take extended time

off work.

The program consists of up to 24 short sessions between 60 minutes to 90 minutes. Delivered in

the workplace by Zoom or face to face, usually monthly. Delivered either early in morning or

at lunchtime the sessions allow managers to interact and discuss key issues and skills that

affect their management practice and identify how to improve them. The program is

facilitated by an experienced facilitator who has practical management experience.

The program can be tailored in content and structure to meet the specific needs of your

organisation.


Managers, leadership teams and executive leadership teams

PROGRAM CONTENT

Program will vary according to organisational preferences. Sessions available include:

Management and leadership

- Address performance related issues

- Coach

- Delegation

- Deliver quality customer service

- First 90 days as a new leader

- Issues new managers face

- Lead people

- Leadership mindset

- Manage challenging conversations

- Manage a project

- Meetings

- Mentor

- Operational efficiency

- Raise the leadership standard

- Team engagement and motivation

People skills

- Communication that engages


- Manage conflict

- Successful principles of negotiation

Personal management

- Apply time management principles

- Present with confidence

- Resilience and mindfulness

- Set goals for work

- Stress management

Lead change and culture

- Business case development

- Lead continuous improvement at work

- Leading change

- Build a positive workplace culture


- 90 minute face to face sessions (Sydney

only) OR Online delivery e.g. Zoom

(available globally) - Delivered usually monthly, typical program 12

to 24 months

- Usually early morning or lunchtime


- Monthly 60 minute phone or video

coaching sessions

41

GRADUATE LEADERSHIP PROGRAM

OVERVIEW

FMI’s Graduate Leadership Program provides a proven pathway to developing essential

people leadership skills for graduates.

The program can be integrated into existing specialist training for graduates delivered by the

organisation to cover areas such as systems, procedures and project management. We

constantly update the content to provide graduates with a modern professional and

eminently practical approach to management. Our focus is on practical skills for a leader

rather than on academic theory.

The program consists of a mix of workshops and in-house development over a period of one

to three years. The content is flexible and we design the program and its contents to match

the organisation needs. A typical program may have four workshops of two days each over

a year, one a quarter. In-house mentoring is normally part of the program and graduates

work in teams to develop improvement projects for the organisation.


Recent graduates or young people with leadership potential.

PROGRAM CONTENT

Program content is selected in consultation with the client organisation and tailored to meet

needs. Examples of content include:

- Management skills for new managers

- Business writing skills


- Negotiation skills

- Presentation skills

- Professional communication

- Time management

- Wellbeing

- Project management

- Continuous improvement

PROGRAM FEATURES

- Flexible delivery options – select Modules of one day each or mixed mode delivery

tailored for organisation

- Includes improvement projects carried out in teams

- Coaching and mentoring options available to support participants


- From 6 up to 24 days delivered face to

face (over 1 to 3 years) OR

- From 6 up to 24 x 90 minute sessions

delivered online (over 6 months to 3

years)

- Management Application Projects

(MAPs) that delivers measurable

improvements to workplace performance




coaching sessions

42

CUSTOMISED TRAINING PROGRAMS

FMI is able to design a bespoke training program specifically for your organisation.

FMI’s team has extensive experience designing programs for clients across a range of

industries and for a range of purposes such as:

- New manager programs

- New supervisor programs

- Small business management skill development

- Continuous improvement programs

- Train the trainer programs

- Volunteer training programs

- Mentor programs

- Wellbeing programs

- Graduate programs

FMI can develop workshops, course materials and activities that are designed to meet your

objectives. In addition to tailoring content, FMI can design assessment tools and projects.

These programs can be aligned with role descriptions, performance management systems,

capability frameworks and other key learning and development standards and programs

that the organisation has in place.

FMI is able to customise the program so that it can be presented as an in-house program with

your organisation’s branding and specific content such as a graduate entry program.

Programs can be delivered by FMI or by someone from within your organisation.

FMI can provide capability overviews for each of the modules for your review. Please contact

FMI to discuss which modules are appropriate for your management teams

43

COACHING

PROGRAMS ONLINE AND FACE TO FACE

44

CHALLENGE COACHING PROGRAM

OVERVIEW

Challenge coaching is designed to help managers move through challenging situations by

learning how to use effective personal leadership and people management strategies.

The coach works with the participant to identify key content areas to focus on, working

through learning objectives and tailoring the program to suit their specific learning needs and

working context. Between each session the participant applies learning to their work and is

able to review and evaluate their performance with the coach. This coaching program helps

to develop knowledge, improve capability and build confidence for people managers.


This program can be tailored for Frontline Managers, Team leaders / Supervisors, New

managers and Senior Managers.

PROGRAM CONTENT

This program is selected from the following topics as most appropriate:

Manage conflict at work

- Strategies for managing conflict

- Negotiation and mediation in conflict

- Assertiveness in conflict

- Manage meetings to reduce conflict

- Manage inappropriate behaviour such as

bullying

Raise the leadership standard

- Be a positive role model

- Apply emotional intelligence as a leader

- Develop a positive workplace culture

- Question performance damaging to your

organisation

- Demonstrate integrity and credibility

Manage challenging conversations

- Overcome reluctance to engage in

challenging conversations

- The stages involved in managing a

challenging conversation

- Value the importance of emotional

intelligence in a challenging conversation

- Understand and manage your own

emotions

- Understand and deal with, as far as

appropriate, the emotions of the other

party

Manage performance

- Assess and review performance

- Provide performance feedback

- Performance improvement plans

- Identify and act on issues and problems

of individuals

- Help from specialised human resources

services

- Follow through on issues and problems

Negotiation

- Negotiation strategies and tactics in

practice

- Be aware of and control your emotions in

negotiation

- Deal with upset or difficult people and

behaviours

- Intensive practice in negotiations and

analysis of results

Wellbeing

- Stress management

- Responding with resilience

- Managing your mindset

- Take control of your reactions to events

- Mindfulness techniques

DELIVERY:

- Typically fortnightly sessions, 1 hour duration each

- 1 – 4 month programs available

- Zoom, phone and face to face options available

45

COURSES BY COACHING

OVERVIEW

Courses by coaching enables any one of FMI’s courses to be delivered by individual one on

one coaching by Zoom or phone.

Participants agree goals for the coaching and work with the coach to apply what is learned

between coaching sessions. The coaching will be tailored to focus on what is most important

for the participant.

Sessions are normally one hour duration and delivered weekly, fortnightly or monthly.

Minimum booking is for 3 sessions. The schedule and times can be individually agreed and

evening or weekend coaching is available as well as during work hours.

Participants are provided with pdf versions of the course Learning Guide for reference.

For corporate programs a brief report can be provided after each session on topics covered

and details of specific discussions will of course respect privacy.

DELIVERY:

- Weekly, fortnightly or monthly sessions, 1 hour duration each

- Minimum booking is for 3 sessions

- Zoom and phone options available

46

FIRST 100 DAYS COACHING PROGRAM (TRANSITION TO A DIFFERENT LEADERSHIP ROLE)

OVERVIEW

This coaching program is designed as a practical guide for managers who are transitioning to

a different leadership role. The first 100 days are a critical time to establish clear directions for

the way you will manage. It is both an opportunity to launch yourself forward and a time of

risk if you are not perceived to be on the path to success in the role.

This coaching program enables you to review what you must do and prioritise what actions

you should take first. It provides practical checklists to help you ensure that you optimise your

first 100 days in a new role.


This course is suitable for managers and leaders who are already experienced and are

transitioning into a new role as a manager or leader.

SESSION KEY LEARNING CONTENT

Mindset for

success

- Optimise the critical first 100 days of the transition to a new role

- Prepare yourself for the new role

- Keep track of your progress

- Focus on success

- Build positive relationships

Learning

quickly about

the new role

- Diagnosis first before prognosis!

- What and how to research

- Who you should talk to and what you should ask and say

- What you should talk about with your boss

- What you should talk about with your team and other stakeholders

Strategic

thinking about

your role

- What needs to be improved

- What needs to be maintained

- What needs to be removed

- Identify the key things you need to do

- What early wins can you gain?

Focus on

performance

- What targets should you set for yourself and your team?

- What delegations should you make?

- How will you measure and monitor performance?

- Manage performance effectively

Align systems

with strategy

- What structure will best help you achieve your strategy?

- What systems need to be used or improved?

- What culture will best support your strategy?

Build your

support

- What do you need to do to develop your team’s structure?

- How should your team’s capabilities be developed and measured

- What culture do you need to develop in your team

- What support do you need that is outsourced?

- What other support can you gain?

- How can you develop your own capabilities to accelerate

performance?

DELIVERY:

- 3 – 6 coaching sessions, 1 hour duration each


47

NEW MANAGER COACHING PROGRAM

OVERVIEW

FMI’s New Manager Coaching Program is designed to support team members making the

transition to a management role. During the program participants learn about the role of a

manager, people skills, how to lead the team to work effectively and how to enhance team

performance.

This practical, work based coaching program is typically delivered over 6 -12 weeks and

combines 6 to 8 coaching sessions of one hour each delivered by Zoom or phone with a

Management Application Project (MAP). The coaching covers topics such as time

management, communication, emotional intelligence, conflict management and

delegation.

Integrated with the coaching, participants will complete a Management Application Project

(MAP) over two months. The self-directed, experiential project supports participants to identify





This program is designed for team members working in our transitioning into a new

management role.

PROGRAM CONTENT




- Manage time

- Essentials of project management


- Leadership styles





- Coach your team


- Resolve conflict




- Overcome barriers and survive stress as a new manager

- Balance your life and work

DELIVERY:


- 6 – 12 week programs


48

NEW SUPERVISOR / TEAM LEADER COACHING

PROGRAM

OVERVIEW

FMI’s Supervisor / Team Leader Coaching Program is designed to support new or

experienced team leaders and supervisors. This program helps teams to develop an overall

approach to manage and lead others using a professional and confident approach. It also

assists them to understand the need to align work with organisational objectives so they can

make an effective contribution to the organisation.

This practical, work based coaching program is typically delivered over 6 -12 weeks and

combines 6 to 8 coaching sessions of one hour each delivered by Zoom or phone with a

Management Application Project (MAP). The coaching covers topics such as time

management, communication, emotional intelligence, conflict management and

delegation.


This program is designed for new and experienced team leaders and supervisors. Participants

often have experience in their role but not have undertaken formal training.

PROGRAM CONTENT








- Communication styles

- Delegate successfully and coach people









- Manage stress


DELIVERY:


- 6 – 12 week programs


49

PRACTICAL MANAGEMENT SKILLS COACHING

PROGRAMS

OVERVIEW

Coaching programs designed for people managers who want to improve their ability to

manage people in their team and overcome common challenges faced by people

managers. Customised to suit each manager’s specific needs experience and expertise.

This coaching program offers a practical, work based approach to developing management

skills. The program is designed for people who are currently working as a manager.

The coach works with the participant to identify key content areas to focus on, working

through learning objectives and tailoring the program to suit their specific learning needs and

working context. Between each session the participant applies learning to their work and is

able to review and evaluate their performance with the coach.

This coaching program helps to develop knowledge, improve capability and build

confidence for people managers.


This program can be tailored for Frontline Managers, Team leaders / Supervisors, New

managers and Senior Managers.

PROGRAM CONTENT


Management and leadership

- Address performance related issues

- Coach

- Delegation and assigning work

- Deliver quality customer service

- First 90 days as a new leader

- Issues new managers face

- Lead people

- Leadership mindset

- Manage challenging conversations

- Manage a project

- Mentor

- Operational efficiency


- Raise the leadership standard

- Run effective meetings

- Team engagement and motivation

People skills

- Communication that engages


- Manage conflict and challenges

- Successful principles of negotiation

Personal management

- Apply time management principles

- Present with confidence

- Resilience and mindfulness

- Set goals for work

- Stress management

Lead change and culture

- Business case development

- Lead continuous improvement at work

- Leading change

- Build a positive workplace culture

DELIVERY:

- Fortnightly session, 1 hour duration each

- 1 – 4 month programs available

- Zoom, phone and face to face options available

50

CONTACT AND ENQUIRIES

Please contact FMI to discuss your needs for training and coaching and answer any

questions you may have.

We will be pleased to advise you.

Frontline Management Institute

Phone: +61 411 156 720

Email: [email protected]

Web: www.frontlinemanagementinstitute.com.au

Postal Address: PO Box 840, Broadway NSW 2007 Australia

V23-12-2020

PHONE: +61 411 156 720

EMAIL: [email protected]

WEB: www.frontline managementinstitute.com.au

P.O. Box 840 Broadway NSW 2007, Sydney, Australia

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