training & development towards building a learning organization kagathara rajesh
TRANSCRIPT
Training & Development
Towards Building a Learning Organization
Kagathara Rajesh
Its All About Playing An ….
Integrative and Transformational Role.
Training & Development defined Training Current Jobs
Development Future Jobs
Objectives• Improving Organization Performance• Enhance Knowledge & Skill levels
Training & Development
Direct link to business strategy
Cost or Investment?
Training Investment Leaders
@ 3.2% of Payroll
Motorola –1% of annual salesHP – 5% of annual revenue
Focus Areas
• Leadership Development • Customer Awareness• Employee involvement /Motivation• Innovation • Process improvement • Change management. • Cross cultural awareness
Who is responsible?
Training…A Process
Pre-Training
Training
Post Training
‘Training to be effective must be a continuous process’
The Process Flow….
Training Need Identification(BTNI, MPDP)
Validate Training Needs
A,B,C Analysis
Classify Training
Identify & Understand
Coverage
The Process Flow….contd…
Expectations from Participants
Pre-Training material
Deliver TrainingFeedbackPost Training
Activity
Select the Trainer, Discuss
Methodology
Pre-training Phase
To determine the relevance of training to the employee’s job
To ascertain training will make a difference
To link improved job performance to Organizational goals
Training Delivery…
Task
• Design an Induction Training Program for new entrants
• What are the 3areas you would suggest are mandatory coverage
• Objective – Familiarization to the organization• Duration?
Training Techniques
• Informational Presentation
• Simulation Method –Case Studies/Role Plays/Games/In-basket exercise
• On the job training
• Sensitivity Training
• Multimedia Training/E-Learning
• Assessment Centers/Development Centers
• 360 Degree feedback/Multi-rater process
Measuring Training Effectiveness –ROI of Training
ROI is a comparison of benefits to cost expressed as a percentage of the original
investment.
It is a way of finding if the training met its goals to an extent that justified its cost
• Link to business imperatives: Net sales per employee, Gross profit per employee
• Clearly set objectives & continuous monitoring
Post Training –Kirk Patrick Model
Training Workplace
1 2 3 4 5
Reaction & Learning Behavior & Results
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Percentage of Courses Evaluated at Each of Kirkpatrick’s Four Levels
94%
34%
13%3%
0%
20%
40%
60%
80%
100%
Level 1 Level 2 Level 3 Level 4
Source: “Restructuring: Results From the 1996 Benchmarking Forum ” (ASTD, 1996)
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Percentage of Courses Evaluated at Each of Kirkpatrick’s Four Levels
94%
34%
13%3%
0%
20%
40%
60%
80%
100%
Level 1 Level 2 Level 3 Level 4
Source: “Restructuring: Results From the 1996 Benchmarking Forum ” (ASTD, 1996)
Post Training –Kirkpatrick Model
Training Trends….
Training Trends….
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 5
Advances in technology will revolutionize the way training is
delivered.
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 5
Advances in technology will revolutionize the way training is
delivered.
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Training Time By Delivery System
70%7%
7%
5%
4%
3%2%
2%
1%
Traditional ClassroomOther Self-paced
Traditional CBT
AT/Interactive ClassroomInteractive/multimedia CBT
Televised distance learningOther alternative
delivery systems
Internet/networkdistance learning
EPSS
Source: “Restructuring: Results From the 1996 Benchmarking Forum” (ASTD, 1996)
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Training Time By Delivery System
70%7%
7%
5%
4%
3%2%
2%
1%
Traditional ClassroomOther Self-paced
Traditional CBT
AT/Interactive ClassroomInteractive/multimedia CBT
Televised distance learningOther alternative
delivery systems
Internet/networkdistance learning
EPSS
Source: “Restructuring: Results From the 1996 Benchmarking Forum” (ASTD, 1996)
Training Trends….
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 6
Training departments will find new ways to deliver services.
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 6
Training departments will find new ways to deliver services.
Training Trends….
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Competencies For The Future
Industry or corporation awareness
Leadership skills
Interpersonal-relationship skills
Technological literacy
Problem-solving skillscontinued . . .
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Competencies For The Future
Industry or corporation awareness
Leadership skills
Interpersonal-relationship skills
Technological literacy
Problem-solving skillscontinued . . .
Training Trends….
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Competencies For The Future
Organization understanding
Contracting skills
Buy-in and advocacy skills
Coping skills
Ability to see the big picture
Source: ASTD Models for Human Performance Improvement: Roles, Competencies, and Outputs (ASTD, 1996)
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Competencies For The Future
Organization understanding
Contracting skills
Buy-in and advocacy skills
Coping skills
Ability to see the big picture
Source: ASTD Models for Human Performance Improvement: Roles, Competencies, and Outputs (ASTD, 1996)
Training Trends….
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 7
Training professionals will focus more on interventions in
performance improvement.
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 7
Training professionals will focus more on interventions in
performance improvement.
Training Trends….
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 9
Companies will transform into learning organizations.
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 9
Companies will transform into learning organizations.
Training Trends..
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Some Characteristics of Learning Organizations
belief that systems thinking is fundamental
climate that encourages, rewards, and enhances individual and collective learning
surprises, mistakes, and failures viewed as learning opportunities
widely available access to information and resources
continued . . .
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Some Characteristics of Learning Organizations
belief that systems thinking is fundamental
climate that encourages, rewards, and enhances individual and collective learning
surprises, mistakes, and failures viewed as learning opportunities
widely available access to information and resources
continued . . .
Towards being a Learning Organisation
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Some Characteristics of Learning Organizations
desire for continuous improvement and resources
learning integrated with work
opportunities for open dialogue and inquiry
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Some Characteristics of Learning Organizations
desire for continuous improvement and resources
learning integrated with work
opportunities for open dialogue and inquiry
Towards being a Learning Organisation
A S T D - T h e T o p T e n T r e n d s C o p y r i g h t © 1 9 9 6 A S T D
A c t i o n s t o S u p p o r t a n d C r e a t e a
L e a r n i n g O r g a n i z a t i o n
P r o m o t e p e o p l e w h o d e m o n s t r a t e
c a p a c i t y t o l e a r n
C r e a t e f o r u m s t o s h a r e l e a r n i n g s &
b e s t p r a c t i c e s
R e w a r d f l e x i b i l i t y , n e w i n i t i a t i v e s a n d
r i s k t a k i n g
C h a n g e p e r f o r m a n c e a p p r a i s a l s t o a s s e s s
l e a r n i n g a c t i v i t i e s a n d o u t c o m e s
E n a b l e p e o p l e t o t a k e r e s p o n s i b i l i t y f o r t h e i r o w n
l e a r n i n g b u d g e t s a n d o p p o r t u n i t i e s
A S T D - T h e T o p T e n T r e n d s C o p y r i g h t © 1 9 9 6 A S T D
A c t i o n s t o S u p p o r t a n d C r e a t e a
L e a r n i n g O r g a n i z a t i o n
P r o m o t e p e o p l e w h o d e m o n s t r a t e
c a p a c i t y t o l e a r n
C r e a t e f o r u m s t o s h a r e l e a r n i n g s &
b e s t p r a c t i c e s
R e w a r d f l e x i b i l i t y , n e w i n i t i a t i v e s a n d
r i s k t a k i n g
C h a n g e p e r f o r m a n c e a p p r a i s a l s t o a s s e s s
l e a r n i n g a c t i v i t i e s a n d o u t c o m e s
E n a b l e p e o p l e t o t a k e r e s p o n s i b i l i t y f o r t h e i r o w n
l e a r n i n g b u d g e t s a n d o p p o r t u n i t i e s
Towards being a Learning Organisation
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 10
Organizational emphasis on human performance management
will accelerate.
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 10
Organizational emphasis on human performance management
will accelerate.
Winning Organisations must move from being just
Learning Organinsation to being a
Teaching Organisation….
Leadership Engine, Noel Tichy