Employee Training and Development:

Why bother?

Training and development can be initiated for a variety of reasons:

• To train to a specific job, promotion, or skill set.• When a performance evaluation indicates improvement is

needed • As part of an overall professional development program • As part of a succession plan to help an employee be

eligible for a planned change in role in the organization

Benefits to employees and employers:

• Increased job satisfaction and morale among employees, therefore increased productivity

• Increased employee motivation • Increased efficiencies in processes, resulting in

financial gain • Increased capacity to adopt new technologies

and methods

Cont.:

Benefits to employees and employers:

• Increased innovation in strategies and products • Reduced employee turnover • Enhanced company image, e.g., conducting

ethics training (i.e., Everyone Serves Youth)• Risk management, e.g., training about sexual

harassment, diversity training

General Topics for T & D:• Communication• Computer skills• Customer service• Diversity• Ethics • Human relations• Quality initiatives • Safety• Sexual harassment

T & D available at QL by Subject• Personal Efficiency

– Career management– Conflict management– Influencing skills– Presentation skills– Problem solving– Stress management– Time management– Visual communication– Writing skills

T & D available at QL by Subject• Managerial

– Coaching skills– How to give feedback– Leadership skills– Management of change– Managing people– Motivating your employees– Organizing skills– Planning– Project management– Teamwork

T & D available at QL by Subject

• Library– Cataloging– Collection development– Customer service– Marketing– Reference

Available at QL by Compentency

• General– Customer service– Flexibility– Information seeking– Initiative– Reliability– Teamwork

Available at QL by Compentency

• Managerial– Developing others– Impact and influence– Recognizing performance– Team leadership

Available at QL by Competency• Leadership

– Building library talent– Commitment to the library– Holding others accountable– Influencing others– Leading the team– Striving to achieve– Thinking strategically– Team commitment

What to train for:

• Value added

• Performance

• Promotion

• Internal and external customer satisfaction

• Standards for professional competency

Mandatory or voluntary?

• Currently only one professional development item is mandatory per year.

• Should more trainings be mandatory for employees and under what conditions and standards?

• Union objection.

Are we prepared for the future?• Without proper training are we setting

ourselves and our staff up to fail?• Should training be mandatory for

supervisory positions (librarian and clerk alike)?

• If so, what do need to do to make this happen?

For more information:

• info@captureasia-network.com