Training Diary 2016

FREE courses for all

Brakspear pubs!

THE BRAKSPEAR TRAINING DIARY 2016

All our training courses are free for any Brakspear tenants or les sees , and any managers, head bar st aff , head chefs or st aff members working in those pubs. Places are limited so book early to avoid disappointment. Whilst some courses are scheduled to run once, we are happy to re-run the course if there is demand for it.

Please contact Gill at Brakspear on 01491 570214 or gill@brakspear.co.uk to secure your place or if you have any sugges tions for courses you’d like to att end.

As mentioned all courses are free but there is a charge of £75 per person if you don’t att end, or fail to let Gill know by 5pm the Th ursday before the course takes place. you can subst itute someone else from the pub to att end. Please note, subst itutions cannot be made on the wine courses .

Anyone who signs up for a training course will be asked for their mobile phone number. Th is is so we can text details of the course directly. Th e mobile number will not be used for any other purposes , and won’t be passed onto any third part ies . It ’ s just our way of trying to improve communication.

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AT A GLANCE...Month DAtE CouRsE vEnuEJanuary 25-29 high Five (additional charge) Woodst ock, oxfordshireFebruary 9 service with a smile Bull on Bell st, henley 16 ABCQ Cellar Course Bull on Bell st, henley 23 Import ance of stocktaking Bull on Bell st, henley March 7 to 11 high Five (additional charge) Woodst ock, oxfordshire 15 Braving social Media Bull on Bell st, henley 22 Money, Money, Money Bull on Bell st, henley April 5 WsEt Wine (beginners) White hart , nett lebed 18 to 22 high Five (additional charge) Woodst ock, oxfordshire 19 Chalkboarding Made Easy Bull on Bell st, henley 26 ABCQ Cellar Course Wychwood, oxfordshireMay 3 tEAM - Motivating your staff Bull on Bell st, henley 10 spirits & Cocktails Park Royal, london 17 Pies , Profi ts & Port ions Bull on Bell st, henley 31 ABCQ Cellar Course Bull on Bell st, henleyJune 6 to 10 high Five (additional charge) Woodst ock, oxfordshire 21 Marketing, Merchandising & selling Bull on Bell st, henley 28 WsEt Wine (beginners) White hart , nett lebed 29 ABCQ Cellar Course Wychwood, oxfordshireJuly 18 to 22 high Five (additional charge) Woodst ock, oxfordshireseptember 6 service with a smile Th e Joker Brighton 12 to 16 high Five (additional charge) Woodst ock, oxfordshire 20 Braving social Media Bull on Bell st, henley 28 ABCQ Cellar Course Wychwood, oxfordshireoctober 4 11 WsEt Wine (Intermediate) - day 1 of 3 day course White hart , nett lebed 11 18 WsEt Wine (Intermediate) - day 2 of 3 day course White hart , nett lebed 18 25 WsEt Wine (Intermediate) - day 3 of 3 day course White hart , nett lebed 5 Import ance of stocktaking Bull on Bell st, henley 17-21 high Five (additional charge) Woodst ock, oxfordshire 26 ABCQ Cellar Course Wychwood, oxfordshirenovember 1 Money, Money, Money Bull on Bell st, henley 8 WsEt Wine (beginners) White hart , nett lebed 21 to 25 high Five (additional charge) Woodst ock, oxfordshire 29 ABCQ Cellar Course Wychwood, oxfordshire 3

october 4 october 4 11 11 18 18

CELLAR MANAGEMENTTh e Award in Beer and Cellar Quality is a BII accredited training course and is des igned to help you improve yields (by up to 7%), increase sales (3%) and decrease wast age. Packed with advice, tips and hints to help you grow your beer sales and improve your beer quality.

WhERE? It’s normally held at Wychwood Brewery, Th e Croft s, Witney, oxfordshire oX28 4DP. to make life easier for those who can’t travel to Witney, we are holding it twice at Th e Bell st Brewery, at the back of the Bull on Bell st, henley on Th ames , oxfordshire RG9 2BA as noted below.

WhEn?start s at 9.30am, fi nishing at 5pm with lunch provided.16th February, 31st May at the Bull on Bell st, res t of the dates held at the Wychwood Brewery 26th April, 29th June, 28th september, 26th october and 29th november.to book your place on a course please contact Janet on 01491 570205 or janet@brakspear.co.uk

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GRAPE EXPECTATIONSEver wanted to know more about wine, what the diff erent grape varieties tast e like, and matching the right wines with the right food? Th en sign up to our free beginners or intermediate awards in wines course from the Wine & spirit Education trust .

Th is is a nationally recognised qualifi cation. Please note the cost is £150 if you do not att end the course, and we need at least one month’s notice if you cannot att end. you cannot subst itute other members of st aff in, as the name and date of birt h has to be confi rmed one month before. Please note, thes e are the rules of the WsEt, not Brakspear.

WhERE?White hart , high street, nett lebed, henley on Th ames , RG9 5DD

WhEn?start s at 9.30am, fi nishing at 5pm with lunch provided.Beginner’s course (single day) 15th April, 28th June and 8th november. Intermediate course (three days to att end) 11th, 18th & 25th october.

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BRAVING SOCIAL MEDIAnot sure where to st art with Facebook or twitt er? learn more about how social media can help to grow your busines s. our Braving social Media workshop will give you the knowledge to set up Facebook and twitt er for your busines s, give you information about how to manage your social media st rategy as well as information about how to manage your online pres ence.

WhERE?Th e Bull on Bell st, 57 - 59 Bell st, henley on Th ames , oxon RG9 2BA. Parking at the Brakspear offi ce is limited but there is plenty of parking in the Waitrose car park.

WhEn?start s at 9.30am, fi nishing at 5pm with lunch provided.15th March and 20th september.

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WhAt DoEs thE DAy InvolvE?•WhatisSocialMedia?•Thestatisticsandwhattheymean• HowtosetupaFacebookBusinesspage• HowtosetupaTwitteraccount• QRCodes

• ManagingReviewWebsites• MakingSocialMediaworkforYOURbusiness• CaseStudies–Howbusinessesmakesocial

media work for them

THE IMPORTANCE OF STOCKTAKING Imagine growing your annual cash profi t by +£14,000 to +£31,000 without increasing footfall. Th at’s what the delegates on this course have so far identifi ed as opport unities in their own busines ses . By the end of this course you will see the inves tment potential that quality st ock taking provides , have improved confi dence and focus in underst anding your own st ock res ults and be able to identify the opport unities you and your team have, to maximise your busines s sales and profi t potential.

PlEAsE BRInG WIth you: • Yourlateststocktakereport(ifavailable)• Yourcurrentpricelist• Calculator

WhERE?Th is course is held at the Bull on Bell street, 57 - 59 Bell st, henley on Th ames , oxon RG9 2BA. Parking at the Brakspear offi ce is limited but there is plenty of parking in the Waitrose car park.

WhEn?start s at 9.30am, fi nishing at 5pm with lunch provided.23rd February and 5th october.

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MARKETING, MERCHANDISING AND SELLINGTh is course is des igned to help you make the most of the drinks you off er, by using eff ective techniques to infl uence cust omer to spend more and purchase more profi table lines .

WhAt WIll you GEt out oF It? Knowledge of your key hot spots, tools to be used, drinks to be merchandised and the selling techniques to increase sales and profi tability focussing on: • Backbardisplays• Chalkboards• Fridges• Theperfectserve• Customerservice

WhERE?Th e Bull on Bell st, 57 - 59 Bell st, henley on Th ames , oxon RG9 2BA. Parking at the Brakspear offi ce is limited but there is plenty of parking in the Waitrose car park.

WhEn?start s at 9.30am, fi nishing at 5pm with lunch provided.21st June. Th is course is scheduled once but we are happy to re-run the course if the demand is there.

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PIES, PORTIONS AND PROFITS Th is course will give you the knowledge on key fi nancial calculations, a practical cost ing exercise to demonst rate the import ance of accurate cost ings and port ion control and how to carry out food st ock takes and overall gross profi t percentage.

WhAt DoEs thE DAy InvolvE? • Introduction• Thecostoflosing2%onGP• Calculationsrefresher–activity• Practicalcostingexercise–activity• PortionControl• Profitleakageandhowtoprevent• HowtocarryoutastocktakeandcalculateGP%• Planningamenutomaximiseprofit–activity• Coursereview

WhERE?Th e Bull on Bell st, 57 - 59 Bell st, henley on Th ames , oxon RG9 2BA. Parking at the Brakspear offi ce is limited but there is plenty of parking in the Waitrose car park.

WhEn?start s at 9.30am, fi nishing at 5pm with lunch provided.17th May. Th is course is scheduled once but we are happy to re-run the course if the demand is there. 9

SERVICE WITH A SMILEImprove your cu�omer service and cu�omer rappo� building within your team. Aimed at primarily pubs that serve food, a wet-led cu�omer service training day can be arranged too, so get in touch. D�igned to encourage you to look at your pub through the ey� of your cu�omers and explore the difference between satisfied cu�omers and those whose expectations are exceeded.

WHAT DOES THE DAY INVOLVE?

WHERE?�e course is held at �e Joker or the Bull on Bell St. �e Joker, 2 Pr�ton Road, Brighton, Ea� Sussex, BN1 4QF. Metered parking is available. �e Bull on Bell Street, 57 - 59 Bell St, Henley on �am�, Oxon RG9 2BA. Parking at the Brakspear office is limited but there is plenty of parking in the Waitrose car park.

WHEN?Sta�s at 9.30am, finishing at 5pm with lunch provided.9th February (Bull on Bell St) and 8th September (�e Joker)

• Thevalueofacustomer• ‘Customercraft’–whatisit?• Thesilentcustomerreports–areasfor

improvement• Whycustomersleaveabusiness–

dealing with complaints

• Theserviceprofitchain• Customeroccasions–whytheycometothepub• Meetingneeds,wantsandexpectations• Thecustomerservicepath• 10goldenrulesofcustomerservice• Coursereview

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MONEY, MONEY, MONEY Get to grips with your profit and loss accounts and maximise your profit. The course offers a straightforward view of profit and loss accounts to help identify how to control costs and improve profitability.

WhERE?This course is held at the Bull on Bell street, 57 - 59 Bell st, henley on Thames, oxon RG9 2BA. Parking at the Brakspear office is limited but there is plenty of parking in the Waitrose car park.

WhEn?starts at 9.30am, finishing at 5pm with lunch provided.22nd March and 1st november.

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WhAt DoEs thE DAy InvolvE? • Introduction• Whodosums?Legalrequirements–

game• Performingcommoncalculations–activity• Identifyingcostcontrolsandimproving

GP% - activity

• Interpretingprofit andlossaccounts–activity

• Managingcashflow• Developingbudgetingand pricingskills–activity

• Establishingbreakevenpoints–activity• Coursereview

SPIRITS & COCKTAILS FOR BEGINNERSDo you want to increase your spirits sales by 7%? Always fancied learning the basics of cocktails? host ed by Diageo, this hands on training is an interactive ses sion that informs and inspires . It ’s des igned to improve the cust omers’ experience, deliver consist ent drinks, increase your spirit sales , and off er quality experiences that cust omers are prepared to pay more for.

WhERE?Th e Diageo Cust omer Collaboration Centre, unit 16 vision Indust rial Park, Park Royal, Acton, london, W3 0RP. Free parking is available, and it’s within walking dist ance of Wes t Acton or Park Royal tube st ation.

WhEn?start s at 1.30pm and fi nishes at 5pm. Please note lunch is not included.10th May. Th is course is scheduled once but we are happy to re-run the course if the demand is there.12

WhAt Is CovERED?• Essentialguidetospirits• Recommendingwithskill• Theperfectserve

• Responsibleserving• Theessentialguidetococktails• Speedandefficiency• Extraflair,extraprofit

MOTIVATING YOUR TEAMWant to get more from your team and ensure they’re fi ring on all cylinders? Th is course will help you to underst and the benefi ts of motivating your team, give you the tools to help manage your team and procedures for disciplining your st aff when neces sary.

WhAt DoEs thE DAy InvolvE?• Thelinkbetweenteammotivationandprofitability• Skillsandattributesofeffectiveleadersandmanagers• Whatmotivatesandde-motivates?• Coachingforgoodandpoorperformance• Thecorrectdisciplinaryprocedures• Rewardandincentiveschemes• Coursereview

WhERE?Th e Bull on Bell st, 57 - 59 Bell st, henley on Th ames , oxon RG9 2BA. Parking at the Brakspear offi ce is limited but there is plenty of parking in the Waitrose car park. WhEn?start s at 9.30am, fi nishing at 5pm with lunch provided.3rd May. Th is course is scheduled once but we are happy to re-run the course if the demand is there.

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CHALKBOARDING MADE EASYTh is course is des igned for absolute beginners when it comes to writing on chalkboards. Th e day will consist of some theory of where to place boards, what to write on them, how to produce pictures (if being used) and how to use “ power ” and “ sizzle ” words eff ectively. Most ly, however, the day will consist of delegates practising their new skills and producing a fantast ic board to take back to your pub.

WhERE?Th e Bull on Bell st , 57 - 59 Bell st , henley on Th ames , oxon RG9 2BA. Parking at the Brakspear offi ce is limited but there is plenty of parking in the Waitrose car park.

WhEn?start s at 9.30am, fi nishing at 4.00pm with lunch provided.19th April.you will be provided with an A3 chalkboard and pens on the day.

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NEW

HIGH FIVE - THE ESSENTIALS FOR ENTERING THE HOSPITALITY INDUSTRYA fi ve day course perfect for anyone new to the pub indust ry, or just as a great refres her course. Please note, this course is not funded by Brakspear, but we have negotiated a reduced price of £700 (plus vAt) or you can att end days 2, 3 and 4 for just £370 (plus vAt),

WhAt’s InvolvED?• Day1–AwardforPersonalLicenceHolders• Days2to4-AwardinLicensedHospitalityOperations(coversmarketing,customerservice,

health & safety, fi nancial management, cash control, res ponsible retailing, food hygiene, recruitment, employment law and st aff training and much more)

• Day5-AwardinBeer&CellarQuality(ABCQ)

WhERE?Th e Duke of Marlborough, Woodleys, Woodst ock, oxfordshire, oX20 1htto book email info@arrochar-associates .co.uk or phone 01869 343640.

WhEn?25th to 29th January, 7th to 11th March, 18th to 22nd April, 6th to 11th June, 18th to 22nd July, 12th to 16th september, 17th to 21st october and 21st to 25th november.

HIGHFIVE

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OTHER USEFUL COURSEShere are some extra courses that Brakspear don ’ t fund, but we thought you might fi nd of interes t:

PERsonAl lICEnCECPL–aonedaycourseheldmonthlyatover50locationsacrosstheUK.to book call Richard Forst er on 0151 650 6911 or 07909 968106. Approx £135 (plus vAt).

FooD hyGIEnE (onlInE CouRsE)train4Academyltd - level 1 and 2 Food safety training plus level 3 supervising Food safety training via online Food hygiene & safety Cert ifi cates . All courses are CIEh Approved and Compliant. 01482 886713 or visit www.food-hygienecert ifi cate.co.uk

sAFER FooD sCoREsA range of online courses including level 1 & 2 Awards in Food safety, health & safety in hospitality, Fire safety etc. For more info visit www.saferfoodscores .co.uk or phone 01442 877322.

FIRst AIDnDA training are based in high Wycombe and have been providing First Aid training since 2006. Courses are run in high Wycombe and Marlow throughout the year. Courses are for 1 day and run by qualifi ed inst ructors covering level 2 and level 3 Emergency First Aid at Work as well as other longer and more detailed courses . All st udents are awarded a recognised First Aid Cert ifi cate and a wallet sized card which is valid for 3 years. you will also receive a fi rst aid manual. to book onto the course or for furt her information please email info@ndatraining.co.uk or by phoning 01494 958547.

SPECIAL OFFERFirst year FREE to Brakspear tenants

CALL CASK MARQUE NOW ON 01206 752212 OR EMAIL INFO@CASK-MARQUE.CO.UK

WHAT HAPPENS IN THE ASSESSMENT?A Cask Marque assessor will make two unannounced visits to your pub four weeks apart. They will introduce themselves and sample up to six cask beers on sale for temperature, appearance, aroma and taste. If all beers pass both visits you will gain the accreditation.

WHAT ARE THE BENEFITS OF ACCREDITATION? The Cask Marque plaque tells customers you are serious about cask beer Unlimited point of sale materials FREE Your pub will appear on the Cask Finder app, used by 85,000 people each month to find pubs Appear on the website and free sat nav download 88% of accredited licensees increased cask sales after being accredited 98% of licensees would recommend the scheme to other licensees

WHAT DOES IT COST?Brakspear will pay 50% of the fee leaving you just £85 +VAT to pay in the first year. After your first year Brakspear still pay half your costs and annual fee is just £64 +VAT.

CASK MARQUEQ. Do you keep cask beers in good condition?Q. Do you want to be recognised for the quality of your beers?Q. Do you want to grow your beer sales?If you answered yes to these questions then Cask Marque Accreditation is for you…

WHAT HAPPENS IN THE ASSESSMENT?A Cask Marque assessor will make two unannounced visits to your pub four weeks apart. They will introduce themselves and sample up to six cask beers on sale for temperature, appearance, aroma and taste. If all beers pass both visits you will gain the accreditation.

WHAT ARE THE BENEFITS OF ACCREDITATION? The Cask Marque plaque tells customers you are serious about cask beer Unlimited point of sale materials FREE Your pub will appear on the Cask Finder app, used by 85,000 people each month to find pubs Appear on the website and free sat nav download 88% of accredited licensees increased cask sales after being accredited 98% of licensees would recommend the scheme to other licensees

WHAT DOES IT COST?Brakspear will pay 50% of the fee leaving you just £85 +VAT to pay in the first year. After your first year Brakspear still pay half your costs and annual fee is just £64 +VAT.

SPECIAL OFFERhAlF PRICE to BRAKsPEAR tEnAnts

50%oFF FEEs

SECURE YOUR PLACE to book on any course, please call:Gill on 01491 570214 or Janet 01491 570205 Email gill@brakspear.co.uk or janet@brakspear.co.uk

Places are limited, so book you place(s) now.

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“It’s all to do with the training: you can do a lot if you’re properly trained. ”

QuEEn ElIzABEth II

The Bull Courtyard, Bell Street,Henley on Thames, Oxon RG9 2BA

www.brakspear.co.ukT 01491 570200