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TRAINING MANUALTV GUIDE ON SCREEN

TV Guide On Screen 2

TV Guide On Screen 3 Table of Contents

Using This Manual 4Trademarks 4

Section I – Overview 5What is TV Guide On Screen 5Features of TVGOS 5Delivery of TVGOS 5TVGOS System Compatibility 6

Section II – Setup 7Connections 7Antenna 7Basic Cable TV 7Cable TV with a Cable Box 8Cable TV with a CableCARD 9TVGOS Configuration 10TVGOS Setup Wizard 10What Happens Next 12Downloading Program Listings 13TVGOS Setup Flowchart 14

Section III – Operation 15Basic Operation 15Shortcuts 17Selecting Programs 18Searching for Programs 20Advanced Operations 21Change Default Options 21General Default Options 21Record Default 21Remind Defaults 22Change System Settings 22Change Channel Display 22Recording Conflicts 23Reminder Conflicts 24DVR Operation 25TimeShifting 25One-Touch Recording 26Scheduled Recording 26Playback of Recordings 27

Section IV – Diagnostics 29

Appendix I – FAQ 32

Appendix II – Glossary 40

Table of Contents

TV Guide On Screen 4

Copyright 2006 LG Electronics Alabama Inc.

Using this ManualNot all functions are available or operate in the same manner on all LG – Zenith Products. Consult the

appropriate Owner’s Manual for specific operations of each model. As newer models are developed, morefeatures are included. Similarly, older models will not include as many features.

“TIPS” indicate tips and hint for making tasks easier.

“NOTES” indicate special notes and operating features to be aware of.

There may be several terms used within this manual that are used interchangeably. These mayinclude but, are not limited to:

TVGOS, TV Guide On Screen, system, GuideZIP code, postal code, ZIP/postal codeTVGOS data, Guide data

TrademarksGemstar, TV Guide, the TV Guide logo, and TV Guide On Screen are registered trademarks of

Gemstar – TV Guide International, Inc. All other trademarks and logos are property of their respective owners.

Section I 5 Overview

Overview

What Is TV Guide On Screen

TV Guide On Screen (TVGOS) is an interactive on-screen television programmingguide integrated into select LG televisions. This system is available to customers with nomonthly charge. The TCGOS software and program listings are provided by Gemstar – TVGuide International, the creators of TV-Guide. While the program listings are provided by TV-Guide, all support on a consumer and service level is handled by LG Customer Service (for LGand Zenith branded products).

NOTE: The TVGOS feature is available in English only.

Features of TVGOS

• Eight Days of program listings for each local broadcast and/or cablechannel* (up to 120)

• No Phone Line Needed• Categorized program listings (movies, sports, children’s, educational,

news, variety, etc)• Program descriptions• One-touch Recording (OTR)• One-touch favorite program scheduling• Video Window (Picture In Guide – PIG)• Automatic clock setup• Flexible channel listings

Delivery of TVGOS Program Listings

Program listings are acquired from the broadcast industry, then assembled andformatted by Gemstar – TV Guide for the TVGOS system. The Guide Data is then distributedto Hosts throughout the United States and Canada to be injected into the Host station’sbroadcast signal to be decoded by the TV.

The TVGOS data is encoded into the Vertical Blanking Interval (VBI) of the analogNTSC broadcast signal of the local Host station (typically ABC or PBS). The Host does notmaintain the TVGOS data rather, they simply lease rack space to Gemstar. For this reason,the Host should not be contacted in regards to the TVGOS system. Unlike other data servicescarried in the VBI, such as Closed Captioning and XDS, the TVGOS data is transmitted inidentical packets, four (4) times a day. While the times for TVGOS transmission are notconstant throughout the country, nor published, they are typically in the early am, late morning,early evening, and late pm. Since the TV must be able to tune to a Host channel to download

Overview 6 Section I

TVGOS data, the set must not be in use order to receive TVGOS downloads. The timing of theTVGOS data transmissions ensures that the data is available during periods when the TV istypically not being used.

TVGOS System Compatibility

The TVGOS system is compatible with Over-The-Air (OTA) TV reception, as well as,most Cable TV service providers. However, TVGOS is not compatible with Digital SatelliteSystems (DSS) such as DirecTV or Dish Network. While the TVGOS supported website,http://www.vgi.com, lists several DirecTV and Dish Network satellite receivers that arecompatible with the TVGOS system, it should be noted that this compatibility only applies toDVD Recorders that use the TVGOS system and not TVs. Once again, the TVGOS system forLG – Zenith TVs is not compatible for downloads via DirecTV or Dish Network.

* Not all available CATV channels will be included in the TVGOS listings. The TVGOS systemcan only support 120 channels. In cases where there are more available channels than theTVGOS capability, some channels will not be available for program listings. Gemstar – TVGuide provides listings for the most popular channels based on viewership. Channels withlower viewership will not be included at the risk of removing channels with higher viewerships.Gemstar – TV Guide will reevaluate channels and at times will remove and add channels to thelist of available channels for any given market.

Section II 7 Connections

Setup

Connections

Antenna

If the only incoming TV signals are from an antenna, simply connect the antenna to theANT IN input on the TV. In this case, it is critical that users are able to receive a clear NTSCsignal from local ABC broadcasters (for most areas), or an alternate Host channel.

For non-DVR [Digital Video Recorder] TV models, also connect the optional G-LinkWand [IR Blaster] to the G-LINK port on the TV. (Some models may have a TVGOS Demo Pinthat must be removed from the G-LINK connector.) Place the other end of the G-Link Wand infront of the IR Receiver of a Video Cassette Recorder [VCR]. The IR Receiver of a VCR istypically located on either the right or left side of the front display panel.

Basic Cable TV (CATV)

If the incoming TV signals are from a local cable TV service, simply connect the coax-cable from the wall to the CABLE input on the TV. An antenna may also be connected to theANT IN input on the TV for local Over-The-Air [OTA] HDTV signals. In this case, it is critical thatusers do not delete the Host channel from their cable channel list (usually analog ABC).


Connections 8 Section II

Cable TV Service with a Cable Box

If the incoming TV signals are from a local cable TV service and require a decoder(Cable Box), connect the coax cable from the wall to the CABLE input on the Cable Box. Next,either a) connect the Ch3/4 output of the Cable Box to the CABLE input on the TV, or b)connect the Video Output (Composite Video) of the Cable Box to the VIDEO 1 input on the TV.

NOTE: Even though the TV may have multiple Video Inputs, VIDEO 1 is the only input that iscapable of receiving the necessary TVGOS data. Therefore, if users wish to use a Cable Boxto provide HDTV signals on a higher rated input type (Component, DVI, HDMI, etc), then acable splitter may be used and follow the instructions for Basic Cable. This will preserve theTVGOS functionality for most channels and allow other programming to be viewed on asecondary input.

Connect the optional G-Link Wand [IR Blaster] to the G-LINK port on the TV. (Somemodels may have a TVGOS Demo Pin that must be removed from the G-LINK connector.)Place the other end of the G-Link Wand in front of the IR Receiver of the Cable Box. The IRReceiver of a Cable Box is typically located on either the right or left side of the front displaypanel.

NOTE: When using a Cable Box, the FLASHBACK button on the Remote Control will notoperate. The FlashBack (or previous) function of the TV is disabled whenever the internal tunerof the TV is not used.

An antenna may also be connected to the ANT IN input on the TV for local Over-The-Air[OTA] HDTV signals.

Section II 9 Connections


Cable TV Service with a CableCARD™

If the incoming TV signals are from a local cable TV service and require aCableCARD™, simply connect the coax-cable from the wall to the CABLE input on the TV.Insert the CableCARD™, supplied by the cable service provider, into the CableCARD™ sloton the TV. An antenna may also be connected to the ANT IN input on the TV for local Over-The-Air [OTA] HDTV signals. . In this case, it is critical that users do not delete the Host channelfrom their cable channel list (usually analog ABC).


Configuration 10 Section II

TVGOS Configuration

(Some models may have a TVGOS Demo Pin that must be removed from the G-LINKconnector.)

Quick Reference:

Antenna Only Installations: Follow Steps 1-4, 10-15

Basic Cable Installations: Follow Steps 1-5, 10-15

Installations Requiring a Cable Box: Follow Steps1-15

Installations Using a CableCARD™: Follow Steps1-5, 10-15

Models with a Built-in DVR: Steps 10-13 are notavailable.

TVGOS Setup Wizard

1. a. When the TV is first turned on, the TVGOS Welcome Screen will appear. Pressthe ENTER button on the Remote Control to begin the setup process.

or1. b. Press the GUIDE button on the Remote Control to display the TVGOS Welcome

Screen. Press the ENTER button on the Remote Control to begin the setupprocess.

2. “Which country is your TV located in?” Using the / buttons on the RemoteControl, select either “USA” or “CANADA” and press ENTER.

3. “Please enter the 5-digit ZIP code where your TV is located:” or “Pleaseenter the 6-character postal code where your TV is located:” Depending onthe country previously selected, enter the 5 or 6 digit code. For ZIP code (USA), usethe number buttons on the Remote Control to enter the local ZIP code. For postalcode (Canada), use the / and / buttons on the Remote Control to select thecorrect alphanumeric character for the local postal code. NOTE: Newly assignedZIP or postal codes may have not yet been added to the TVGOS system. In whichcase, entering an adjacent code may yield better results.

4. “Do you have Cable Service on this TV?” Use the / buttons on the RemoteControl to select “YES” or “NO” and press the ENTER button. If “NO” is selected,the TVGOS system defaults to antenna and skips to Step 10.

5. “Is a cable box connected to this TV?” Use the / buttons on the RemoteControl to select “YES” or “NO” and press the ENTER button. If “NO” is selected,the TVGOS system defaults to basic cable/CableCARD and skips to Step 10.

6. “Which channel is your TV tuned to when using your cable box?” Use the / buttons on the Remote Control to select “02”, “03”, “04”, or “VIDEO 1” and

Section II 11 Configuration

press the ENTER button. A diagram showing G-Link Wand configuration will bedisplayed, press the ENTER button on the Remote Control to proceed.

7. “What brand of cable box is connected to this TV?” Use the / buttons onthe Remote Control to select correct brand of connected cable box and press theENTER button. Instructions to manually tune the cable box to Ch02 will be displayed.Once the cable box has been manually tuned to Ch02, press the ENTER button onthe TV Remote Control to continue.

8. “Code testing in progress… please do not press any keys on your TV, cablebox, or remotes. Now testing code xxx (Xxxxx)” No interaction is needed, orpossible, with this screen. The TVGOS system will automatically proceed to Step 9.

9. “Is your cable box now tuned to 09?” Use the / buttons on the RemoteControl to select “YES”, “NO”, or “TEST THIS CODE AGAIN” and press theENTER button. If an error in the configuration, such as misalignment of G-LinkWand, was noticed, select “TEST THIS CODE AGAIN” to repeat Step 8. If “NO” isselected, the TVGOS system goes back to Step 8 and tests the next code in theTVGOS system database.

10. “Is a VCR connected to this TV?” Use the / buttons on the Remote Control toselect “YES” or “NO” and press the ENTER button. A diagram showing G-LinkWand configuration will be displayed, press the ENTER button on the RemoteControl to proceed. If “NO” is selected, the TVGOS system skips to Step 14.NOTE: This step is only available on non-DVR models. TV models with a built-inDVR will automatically skip to Step 14.

11. “What brand of VCR is connected to this TV?” Use the / buttons on theRemote Control to select correct brand of connected VCR and press the ENTERbutton. Instructions to manually tune the VCR to Ch02 and turn the VCR off will bedisplayed. Once the VCR has been manually tuned to Ch02 and turned off, press theENTER button on the TV Remote Control to continue.

12. “Code testing in progress… please do not press any keys on your TV, VCR,or remotes. Now testing code xxx (Xxxxx)” No interaction is needed, orpossible, with this screen. The TVGOS system will automatically proceed to Step 13.

13. “Is your VCR now tuned to Channel 09?” Use the / buttons on the RemoteControl to select “YES”, “NO”, or “TEST THIS CODE AGAIN” and press theENTER button. If an error in the configuration, such as misalignment of G-LinkWand, was noticed, select “TEST THIS CODE AGAIN” to repeat Step12. . If “NO” isselected, the TVGOS system goes back to Step 8 and tests the next code in theTVGOS system database.

14. “Are the above settings correct?” A summary dialog will be displayed showing allof the previously selected settings. Use the / buttons on the Remote Control toselect “YES, end setup process” or “NO, repeat setup process” and press theENTER button. If “NO” is selected, the TVGOS system goes back to Step 2.

15. Setup Completed. Various Helpful Information will be displayed, includinginstructions to wait up to 24 hours for program listings to download and appear.

NOTE: The Channel Scan function of the TV may need to be performed again after theTVGOS Setup in order to allow the TVGOS system to find Host stations.


What Happens Next

Once the TVGOS configurations are set, the TVGOS system awaits the TV to be turnedoff (Stand-by Mode). (Some models only require that the analog tuner becomes availablethrough an action such as the TV switched to an auxiliary input, instead of powering off.) At thispoint, the TVGOS system assumes control of the analog tuner and begins scanning forchannels carrying the host stations signal. During this process, the TVGOS system readsavailable station ID information from each channel and assigns Ids to various channels in theTV’s channel list. Once the TVGOS data is found within a Host station’s signal, that channel isstored as the Host.

As the TVGOS data is being received and processed, the TVGOS system attempts tofind the ZIP or postal code entered during the setup process. If a match is found, the TVGOSsystem begins gathering channel lineup information associated with the zip code. If antennawas selected as the only signal source during the setup process, then the antenna basedchannel lineup is loaded into the TVGOS system memory and program listing collectionbegins.

If cable was selected as a signal source during the setup process, then possiblechannel lineups from the TVGOS data are compared with the station ID information previouslystored. If the stored station IDs match a possible channel lineup, then the matching lineup isstored into the TVGOS system memory and program listing collection begins. However, if amatch is not found, or two or more lineups match the stored station IDs, then a “ChoosingYour Channel Lineup” dialog is prepared and displayed the next time that the GUIDE buttonis pressed. When this dialog is displayed, users may select the lineup that matches thechannel lineup provided by the servicing Cable TV Company. If no lineups match, then “NoMatch” should be selected, and the channel lineup can be manually specified by using theChannel Editor (see page 22). Program listing collection will not begin until after a lineup hasbeen selected or assigned.

TIP: In some cases, a matching ZIP or postal code may not be found. If the TV is located in anewly reassigned ZIP or postal code, enter the previous ZIP code for the area. If the previousZIP code is not know, such as a user moving to the new ZIP code area, then enter an adjacentZIP code or a ZIP code for an area slightly closer to the nearest metropolitan area.

NOTE: Channel lineups for small, independent Cable TV Providers, such as those that onlyservice particular neighborhoods or communities, may not be included in the TVGOS data.Due to the limited amount of bandwidth allowed for TVGOS data, all lineup are not possible. Inthis case, the lineup will have to be manually specified.

NOTE: Because there is no way for the TVGOS system to determine the power status of aCable Box, the TVGOS system does not include a function for powering on a Cable Box.When a Cable Box is connected, it must remain powered on at all times in order to receiveTVGOS data. Also note that, when the initial scan of channels is performed by the TVGOSsystem to determine a Host channel, the Cable Box will cycle through channels. During thisscan, the Cable Box must not be disturbed by a user.

Section II 13 Configuration

Downloading Program Listings

The TVGOS system can display 8 days of program listings for up to 120 channels. Dueto the limited bandwidth available on the Host’s signal, the complete 8 days of program listingsmay not always be available in a single download. Large metropolitan areas that containmultiple CATV Service Providers, a large number of available TV Channels, and a largenumber of ZIP codes, will consumer a large amount of the available bandwidth before theprogram listings are even included. For these reasons, the program listings are not transmittedin the TVGOS data in perfect chronological order.

The first program listings to be included in the TVGOS data are for Day 1 (today),followed by Day 2 (tomorrow). The next program listings to be included are Day 8, not Day 3.Days 3 and 4 are next, followed by Day 7. Finally, Days 5 and 6 are included. [1, 2, 8, 3, 4, 7, 5,6] While the entire 8 days of program listings may not be included in the TVGOS datatransmission, Days 1, 2, and 8 are always included. This non-chronological method providestwo important functions. First, with Days 1 and 2 always being transmitted, any programchanges to a broadcaster’s schedule are updated. (For example, if a sporting event’s post-season series ends early, the originally scheduled games will be substituted with alternateprogramming.) Secondly, the complete 8-day program listings will always be stored in theTVGOS system memory. (The last day, Day 8, is always included in the download.)

NOTE: If the amount of data required for a particular area is too large to allow all eight days ofprogram listings to be included in the transmission, then during the initially days of use, somegaps will be seen in the program listings. (For example, program listing for Monday andTuesday could be seen but, Wednesday and Thursday missing while, Friday is seen.) In thiscase, it will take up to 6 days to establish a full 8-day program guide. However, onceestablished, the full eight days will always be loaded.

TIP: If the GUIDE button is pressed before program listings have been loaded, “No Listings”will be displayed instead of actual program listings. If network logos are displayed, then thechannel lineup has been established. This is an indication that the TVGOS system is ready tobegin downloading program listing at the next TVGOS data transmission.


Notes

TV Guide OnScreen (TVGOS)Welcome Screen

Setup TVGOS now

Remind me to set uplater

Don’t remind meagain

Reminder Country? USA

Canada

CableSystemUsed?

CableBox

Used?

Yes

Yes

Select “Cable” or “Video 1”(Video 2, 3, 4 etc cannotreceive TVGOS signal)

Ch2Ch3Ch4

Diagram forConnection

Select brand ofCable Box fromList

Instructions forPreparation

IR CodeTested

ChannelChange to

Ch9?

IR CodeChanged No

AntennaUsed?Yes

No

ConfirmSettings

Cable must beanswered “Yes” inorder to receiveTVGOS

Yes

No

ConnectG-Link

Wait forDownload

Up to 24 hours

Zip CodeFound?

Networks MatchLine-Up?

Store PossibleLine-Up Matches

StoreChannel Line-Up

StoreGuide Data

Yes

No

NoGuide Button

ChooseLine-Up

Select correct ChannelLine-Up from listedpossibilities

StoreChannel Line-Up

UseChannel Editor

No Match

Guide Button

Set Clock

Input to TV?

ExitAuto OnDisabled

Auto OnEnabled Exit

No

VCRUsed?

Diagram forConnection Yes

ConnectG-Link

Select brand ofVCR from List

Instructions forPreparation

IR CodeTested

ChannelChange to

Ch9?

IR CodeChanged

No

Yes

No

InternalHDD?

Yes

No

No

Yes

Internal Process

1

1 Either Cable or Antenna must be answered “Yes”in order for TVGOS signals to be received

2

2TVGOS download signals are provided 4 times aday and take up to 3 hours to completeIn most cases, the TV must be turned OFF in orderto receive TVGOS downloads.

Ch for Cable?Cable Box Brand?

Enter 5-digitZip Code

Enter 6-digitPostal Code

VCR Brand?

TV Guide On Screen (TVGOS) SetUp

All codes forBrand used Next?

Skip this Step

Test Alternate CodesConfigure Cable Box Again

All codes forBrand used Next?

Skip this Step

Configure VCR Again

Section III 15 Basic Operation

Operation

Basic Operation

Pressing the GUIDE button will access the TVGOS system. This initial Guide Screenwill show the program listings for approx. 9 channels and a run time of 1 ½ hours (only 1 hourwill be displayed on a 4:3 aspect ration model). Pressing the / buttons will move throughthe list of channels. Pressing the / buttons will change Time Slots (a. ). When the GuideScreen is accessed, the current channel being view will be listed in the topmost space anddisplayed in the Video Window (a. ), followed by the normal list of channels.

Clock/Current Time – The time setting is established by the TVGOS system data. The only time thatthe clock will not be the same as the TVGOS data is if the Manual Clock setting is used in the TV menu. Oncethe first TVGOS download occurs, the clock will change to the TVGOS data setting.

Service Bar – Provides access to the TVGOS system services Current Service – The indented item on the Service Bar indicates the current service being displayed. Video Window – Displays TV video while the TVGOS screen is displayed. Listing Grid – Displays the Time Slots, Channel List, and Program Listings. Channel List – Displays network logos for the TV channels. When a logo is not available, the channel’s

call letters are displayed. Time Slots – Displays 3, 30 minute time slots in 16:9 mode or 2 time slots in 4:3 mode. Record Icon – Indicates that the program is scheduled for recording. Remind Icon – Indicates that the program is scheduled for a reminder.

Basic Operation 16 Section III

NOTE: As part of the agreement that Gemstar – TV Guide has with the Host stations toinclude the TVGOS data in the broadcast signal, the Host channel receives “top billing” in theprogram list. Therefore, for reference purposes, you can determine the Host channel since it isthe top most channel in the default program list.

TIP: There is a padlock icon above the video window. When the padlock is unlocked, thevideo window will change to show the highlighted channel in the program listings. When thepadlock is locked, the video window will show the current channel when the TVGOS systemwas accessed and not change with movement through the program listings. This option isfound by; highlighting “Listings” on the Service Bar, then press the MENU button. Under theListing Options menu, use the / buttons to select the “video” option. Use the / buttonsto select either “locked” or “unlocked”. After making your selection, move to “done” and pressthe ENTER button to save your settings.

The program listings are color-coded, based on program type.Movies – PurpleSports – GreenChildren’s – BlueEducational – TealNews – TealVariety – TealSeries – TealHDTV – Teal

To view more channels of program listings than what are initially displayed, beginpressing the button. Once the bottom displayed listing is highlighted, additional presses ofthe button will add additional channels to the displayed list. Use the / buttons tonavigate through the entire Channel List. Pressing the Ch. UP / Ch. DOWN buttons willadvance entire pages of Channel Listings at a time.

To advance farther along the Time Slots than what is initially displayed, each press ofthe button will display another 30 minutes Time Slot. Likewise, the button will move in 30minute increments backwards, until the current Time Slot is reached. Holding either /

button will quicken the movement of Time Slots. Pressing the / buttons will advance 24hours of Time Slots.


Network Logo – Indicates the network affiliation of the selected channel. Program Name – Indicates the name of the selected program. Channel Information – Provides detailed information for the selected channel. New, first-run episode – Indicates that the selected program is a new airing and not a re-run., Parental Control Rating – Indicates the Parental Control Rating for the selected program. For

more information on the Parental Control Rating, visit http://www.tvguidelines.org/ratings.asp Program Timeline – Indicates the time that the selected program began, the progress of the program,

and the time it is scheduled to end. Episode Name – Indicates the name of the particular episode selected. Program Classification Type – Indicates the type of program selected. Program Description – Provides a detailed description of the selected program, if available.

TIP: By default, the Info Bar will be displayed for the selected listing. Pressing the INFO buttonwill display a more detailed description of the program, if available, in an expanded Info Bar.Pressing the INFO button while the Expanded Info Bar is displayed, will collapse the Info Barand allow more program listings to be displayed.

Shortcuts

The TVGOS system has built in Shortcuts for easy navigation.While the Guide is displayed, simply enter a number. This will openthe “Shortcuts” menu. The number entered will display in a dialog boxwith actions to be selected.• go to channel – will display the entered channel number in theprogram listings, serving as a jump-to-channel option• hours ahead – will move the program listing display to a TimeSlot the entered number of hours ahead of the current Time Slot• hours back – will move the program listing display to a Time Slotthe entered number of hours previous of the current Time Slot

NOTE: The TVGOS system will never display Time Slots that are for atime that is earlier than the current clock setting. If a earlier Time Slotis requested, the current Time Slot will be displayed.


Selecting Programs

The main interactive aspect of the TVGOS system is the ability to directly accessprograms. When a program listing is highlighted and the ENTER button is pressed, one of twoactions are taken. 1) If the selected program is in the current Time Slot (currently beingbroadcasted), then the TV will go to the selected channel. 2) If the selected program is in afuture Time Slot (not yet broadcasted), then an “Episode Options” menu will appear.

Within the Episode Options menu, there are several actions that can be taken. The “goto Service Bar” option will return to the program listings. The “tune to channel” option will

change the TV to the selected channel. The “set recording” option willset the TVGOS system to record the program, either via a connectedVCR (non-DVR models) or onto the built-in hard disk drive (DVRmodels). The “set reminder” option will set the TVGOS system toautomatically tune to the correct channel at the scheduled time of theprogram. Note that the recording and reminder features operate in thesame manner, with the recording option adding a “record” command.

To set a Reminder:1. Highlight a future program listing and press ENTER.2. Use the / buttons to highlight “set reminder” and pressENTER.

3. Use the / buttons to highlight the desired options:• Frequency – Select once, regularly, weekly, or off• Power on TV – Select yes or no• Auto tune TV – Select yes or no• When – Select 1-15 minutes early, 30 seconds early, On time, 30seconds late, or 1-15 minutes late4. Use the / buttons to highlight “schedule reminder” and pressENTER.

TIP: The “off” option for frequency of reminders is used when areoccurring reminder is active and you will to temporarily disable thereminder without deleting it.

To set a Recording:1. Highlight a future program listing and press ENTER.2. Use the / buttons to highlight “set recording” and press ENTER.3. Use the / buttons to highlight the desired options:


• Frequency – Select once, regularly, weekly, or off• Start – Select 1-5, 10, 15, 30, 45, 60, 90,or 120 minutes early, Ontime, or 1-5, 10, 15, 30, 45, 60, 90, or 120 minutes late• End - Select 1-5, 10, 15, 30, 45, 60, 90,or 120 minutes early, Ontime, or 1-5, 10, 15, 30, 45, 60, 90, or 120 minutes late• Recorder – This option is not selectable. DVR models are presetto “HDD” and non-DVR models are preset to “VCR”.• Quality – Select basic, medium, or best (This option is onlyavailable on DVR models)4. Use the / buttons to highlight “schedule recording” and pressENTER.

NOTE: On non-DVR models, if a VCR is not specified during theTVGOS Setup process, an error message will appear, allowing aVCR to be setup in order to set a recording.

NOTE: The frequency options are once, regularly, weekly, and off. Thechart below details these options. For example, for a program to berecorded with the regularly option, the program name must match forthe channel number and time slot.

Searching for Programs


The Search feature will sort all program listing by category. Movies, Sports, Children,Educational, News, Variety, Series, and HDTV are all predefined search criteria for programlistings. In addition, some programs may be listed in multiple categories. The Alphabeticaloptions will sort all program listings alphabetically. Note that program titles that begin with“The” will be listed under the first letter of the second word, for example “The Adventures ofMarco Polo” will be listed under “A” not “T”.

The Keyword option allows users to enter a key word to search for. Only program listingtitles are searched. Therefore, if an actor’s name is entered as a keyword, then only listingswith the name in the title will be displayed, even if there are listings that include the name withinthe description.

To use the Search Categories feature:1. Press the GUIDE button.2. Use the button or the Ch. UP button to access the Service Bar.3. Use the / buttons to highlight “SEARCH”4. Press either the ENTER button or the button to select the Search function.5. Use the / buttons to highlight the desired Search category.6. Press either the ENTER button or the button to enter the sub-category area.7. Use the / / / buttons to highlight the desired sub-category and press ENTER.

To use the Search Keyword feature:1. Press the GUIDE button.2. Use the button or the Ch. UP button to access the Service Bar.3. Use the / buttons to highlight “SEARCH”4. Press either the ENTER button or the button to select the Search function.5. Use the / buttons to highlight “KEYWORD” and press ENTER.6. Use the / buttons to highlight “new search” and press ENTER.7. By default, “All” categories is selected. This will produce more results, while

selecting a category to search in will narrow the results. Press ENTER to beginentering a keyword.

8. Use the / / / buttons to select characters to build a keyword to search for.When finished, select “DONE”.

9. The TVGOS system will begin searching for listing titles that include the keywordspecified and display the results. The results of the search will include listing titles,highlight a listing title and press ENTER to display the show’s day & time. Theresulting listing can be handled in the same manner as “typical” program listings.

NOTE: Keyword searches are saved in the TVGOS system and can be re-accessed at anytime. There is no need to re-enter search criteria.

Section III 21 Advanced Operation

Advanced Operation

Several options, settings, and actions of the TVGOS system go beyond the scope ofbasic operation.

Change Default Options

The default options are accessed by selecting “SETUP” on the Service Bar. “Changedefault options” is the bottom selection.

General default options• i box size – Select “last used”, “no”, “small”, or “large’. The “i box”is the information box that is displayed when the INFO button ispressed. Selecting the “no” option will disable the “i box” until the userpresses the INFO button. Any other selection will display programdetails automatically for the highlighted listing.• box cycle – Select “all”, “no only”, “small only”, “large only”, “no &small”, “no & large”, or “small & large”. The “box cycle” describes thechanges in the size of the “i box” each time the INFO button ispressed.• auto guide – Select “off” or “on”. Selecting “on” will allow theTVGOS system to be displayed automatically when the TV ispowered on. Selecting “off” will cause the TVGOS system to only bedisplayed when the GUIDE button is pressed.

Record defaults• start – Select 1-5, 10, 15, 30, 45, 60, 90,or 120 minutes early, Ontime, or 1-5, 10, 15, 30, 45, 60, 90, or 120 minutes late. This settingwill become the default setting for all recording to be set, the settingcan be changed when setting a recording.• end – Select 1-5, 10, 15, 30, 45, 60, 90,or 120 minutes early, Ontime, or 1-5, 10, 15, 30, 45, 60, 90, or 120 minutes late. This settingwill become the default setting for all recording to be set, the settingcan be changed when setting a recording.• recorder – This option is not selectable. DVR models are presetto “HDD” and non-DVR models are preset to “VCR”.• quality – Select basic, medium, or best (This option is onlyavailable on DVR models)

Advanced Operation 22 Section III

Remind defaults• power on TV – Select “yes”, or “no”. This setting will become thedefault setting for all reminders to be set, the setting can be changedwhen setting a reminder.• auto tune TV – Select “yes”, or “no”. This setting will become thedefault setting for all recording to be set, the setting can be changedwhen setting a recording.• when – Select 1-15 minutes early, 30 seconds early, On time, 30seconds late, or 1-15 minutes late. This setting will become the defaultsetting for all recording to be set, the setting can be changed whensetting a recording.

Change System Settings

If any changes are needed to the TVGOS setup, the “Change system settings” optionunder the SETUP tab of the Service Bar, may be used to repeat the Setup Process or changeChannel lineups. Actions that would require a change to the system settings include; the usermoving to another zip code, a change in or addition of cable TV service providers, addition orremoval of a Cable Box, addition or removal of a VCR (non-DVR models), or incorrect channellineup.

Change Channel Display

The channels that have program listings provided for in the listing grid can be altered,as can the order in which they are displayed. Channels can be added to or removed from thelisting grid or rearranged by using the “Change channel display” option under the SETUP tabof the Service Bar.

To Change Channel Display Options:1. Enter the “Change channel display” option2. Use the / buttons to highlight the channel to change and pressENTER.3. To include or remove from the program listings, select either “on”or “off” in the “channel” option.1, 2

4. To change the channel number for the selection, enter the correctchannel number in the “tune channel” option.35. To change the display position (where it appears in the list),change the “position” option.

Section III 23 Advanced Operation

NOTE 1: While there may be hundreds of channels that are available for program listings, only120 may be active. Removing a channel from the listing grid does not remove the channel fromthe TV’s Channel Map. Therefore, the channel will still be active and tuned to when scanning orsurfing through channels outside of the Guide mode.

NOTE 2: In cases where there are both NTSC (analog) and ATSC (digital) for broadcaststations, it is tempting to remove the NTSC “version” from the listing grid and leave only theATSC “version”. This action can have undesired effects, since the TVGOS could “lose” theHost channel. Sine the TVGOS data is only transmitted in the NTSC signal, the Host channel isan analog broadcast. We suggest that if a user wishes to remove the NTSC “version” of apossible Host channel, they instead move the channel to the bottom of the listing grid. This willresult in the analog listing not normally seen but, the TVGOS data transmission will not beinterrupted.

NOTE 3: When the TV is connected to Basic Cable TV (without a Cable Box or CableCARD),the QAM Tuner of the TV may receive some un-scrambled digital cable channels. Thesechannels will not be listed by their virtual channel number assignment (for example, 512) but,will be on their actual cable channel (such as 118-4). However, if a program listing for thechannel is available in the TVGOS system, the channel will initially be assigned to the virtualchannel number (channel number that would be displayed with a Cable Box or with aCableCARD). In order to include these channels in the listings grid, the actual channel numberwill need to be reassigned to the listing.

Recording Conflicts

Recording conflicts will occur when two or more programs arescheduled to be recorded at the same time. Once a program hasbeen scheduled for a recording and a second program is set, a“RECORDING CONFLICT!” dialog will be displayed. By default, thenewest scheduled recording will override the older setting.

A recording conflict will also occur when a program is scheduledfor recording in the same time slot that another program is set for areminder. However, the conflict will only be triggered it both events areset to occur at the same time. For example, if the reminder is set tobegin 1 minute early, and the recording is scheduled for one minuteearly, then the error is triggered. If the reminder is set to begin 1minute early, and the recording is scheduled for on time, then theTVGOS system will tune to the channel for the reminder, then after oneminute tune to the channel for the recording.

Advanced Operation 24 Section III

Reminder Conflicts

Reminder conflicts operate in the same fashion as recordingconflicts, and by default, the newer reminder will override the oldersetting. However, reminder conflicts are handled in two differentmethods.

1. If reminders are set for the TVGOS system to automaticallychange the TV channel to the reminded program, then a “REMINDERCONFLICT!” dialog will appear when the second reminder is set.2. If the reminders are not set for auto-tuning, then a selection dialogis displayed when the time for the reminders is reached.

Section III 25 DVR Operation

DVR Operation

DVR operations apply to models with built-in Digital Video Recorders, such as the60PY2DR, 50PY2DR, and 50PX4DR, as well as future models. These DVR models have theadded ability to record television programming without the need for an external recordingdevice. Signals from the RF Inputs (Antenna or Cable), Composite Video or IEEE-1394 inputscan be stored onto the internal Hard Disc Drive (HDD) and viewed at a later time.

The DVR abilities can operate in multiple operations:• TimeShifting• One-Touch Recording• Scheduled Recording• Playback

TIP: Any other DVR functions not associated with the TVGOS system are covered in theOwner’s Manual of the TV.

Before any discussion of DVR operations can begin, a few key points must beestablished.

1. DVR mode is only available for the RF Inputs, Composite Video Inputs, and IEEE-1394 Inputs (if equipped). Component Video, HDMI/DVI, etc.(HDTV Inputs), are novalid inputs for DVR functions.

2. Copy-Protected programming cannot be recorded.3. The maximum number of recorded programs is 500.14. Recordings must be longer than 10 seconds.5. Variable Bit-Rate Compression is used to store programs onto the HDD; therefore

available recording times are only an approximation.6. The TVGOS system is not capable of VCR operation in DVR model TVS.

NOTE 1: A large number of recorded programs will create a longer time to initialize the HDDwhenever the TV it turned on. This must be considered when setting the Start Time for ascheduled recording. An extended early Start Time may need to be established in order toprovide the TV’s operating system an opportunity to initialize the HDD before programrecording can begin. Also, archiving recorded programs to a D-VHS VCR, or deleting them,will provide more efficient system operation.

TimeShifting

The TimeShifting abilities are not directly associated with the TVGOS system but meritsdiscussion. The DVR model TVs have the ability to constantly record whatever channel isbeing currently viewed. Users then have the ability to pause and rewind the program they arewatching. The TimeShift feature can store about 1 continuous hour of programming onto theHDD (actual time may vary depending upon model and compression) consuming up to 10GBof space. This buffered programming leads directly into the One-Touch Recording feature.

DVR Operation 26 Section III

One-Touch Recording (OTR)

One-touch Recording (OTR) requires only a simple press of the RECORD button on theRemote Control to begin recording. While viewing normal TV programming (not in TVGOSmode), press the RECORD button on the Remote Control to access OTR. At this point, the TVwill automatically begin recording the channel (or input) being viewed, while displaying anoption window. Pressing the / buttons will cycle through recording duration options. Therecording duration can be changed in 30 minute increments, up to 3 hours. Another option forduration is “Program”. This setting will use the data provided by the TVGOS system toautomatically determine the ending time of the current program and stop recording at this time.

TIP: The OTR function begins recording at the moment the RECORD button is pressed.However, if the TV program has already begun, the entire program can still be recorded(provided the TimeShift feature is active). Simply use the button on the Remote Control torewind to the beginning of the program. Once at the beginning of the program, or other pointyou wish to start the recording from, press the RECORD button and set the duration to“Program”. These actions will transfer the previous portions of the program stored in theTimeShift buffer to the beginning of the recorded program.

Scheduled Recording

Actual Scheduled Recording function has already been discussed (see page 19). On aDVR model TV, the TVGOS system sends a command signal to initialize the DVR portion ofthe TV to begin recording, instead of VCR commands via the G-Link Wand.

NOTE: Program Information data for the recorded program will automatically be listed as theTitle of the recording. Please note that, if a recording begins before a previous TV programhas ended, the preceding program information will be displayed as the recording title. Therecording title may be edited by following the instructions in the Owner’s Manual of the TV.

TIP: While displaying the program listings in the TVGOS system, a simple press of theRECORD button will automatically set a recording for the highlighted program listing.Subsequent presses of the RECORD button will cycle through the record frequency optionsavailable in the set recording function.

Presses of the RECORD button on a highlighted program listing:1. Record Once2. Record Regularly3. Record Weekly4. Remove Record Setting

Section III 27 DVR Operation

Playback of Recordings

Recorded TV programs stored on the HDD are accessed through the HOME Menu ofthe TV, or directly by pressing the REC LIST button on the Remote Control.

Recorded TV List Navigation Bar Available HDD Space Folder List Program Name Date Program was Recorded Duration of Recording Indicates a newly recorded program Selected Item Thumbnail of Recording

DVR Operation 28 Section III

Use the / / / buttons to navigate within the Folder List ( ) and the Recorded TVList ( ) to locate a desired program. Once a program is highlighted, the Thumbnail Window( ) of the selected program will provide a preview of the recorded program. Upon pressingthe ENTER button a popup menu will appear providing options for the selected program. Theactions available for a recorded program include:

• Play – Begins playback of the selected/marked recording.• Mark All – Marks all of the recorded programs to be included by an

action.• Unmark All – Changes all recorded programs to the unmarked status.• Move – Moves the selected/marked recording to another folder.• Delete – Deletes the selected/marked recording.• DVHS Out – Archives the selected/marked program to a connected D-

VHS VCR.• Rename – Edits the selected program’s title.• Cancel – Closes the popup menu.

During playback of a recorded program, all typical playback functions normallyassociated with VHS or DVD playback, such as Pause, FastForward, and Rewind, areavailable. Please note that Frame Advancement (Frame by Frame playback while in Pausemode) will have a slightly different effect on a DVR TV than normally experienced on a DVDPlayer. While users are accustomed to advancing one frame at a time on a constant bit-rateDVD movie, DVR TV’s use a variable bit-rate compression method. Therefore, once playbackis paused, the system must read the next 15 frames in order to determine the bit-rate beingused. As a result, if the frame of video that is displayed when the PAUSE button is pressed isconsidered Frame 1, the second press of the PAUSE button will advance to Frame 2, then thethird press of the PAUSE button will display Frame 17. Each subsequent press of the PAUSEbutton will display consecutive frames after the initial 15 frame skip.

Section IV 29 Diagnostics

Diagnostics

If program listings have not been received after the initial setup process, there are twodiagnostic avenues to take. If the TVGOS system does not display program listings but, doesdisplay the Channel List, then all settings are correct and the system has simply not received afull download yet. If the TVGOS system does not display program listings or a channel list after24 hours, then there may have been incorrect system settings selected during the setupprocess.

System Settings1. Confirm the input source is correct. If the TVGOS system is “told” there is an

antenna connected, then the TVGOS system will attempt to access a local OTAHost channel, even if not antenna is actually connected.

2. Confirm the ZIP/postal code is correct. (If the Zip Code is new, input an adjacentor previous Zip code.)

3. Confirm the Cable Box (if used) selection and IR codes are correct. Also note,that when using a Cable Box, the Cable Box must remain powered ON in orderto TVGOS downloads to take place.

The other main possibility for missing program listings, other than system settings, isincoming signal problems. Confirm a good, strong reception of all local NTSC networkbroadcasters, especially ABC, is possible. If the incoming signal is weak, the datatransmission for TVGOS may be compromised. The simplest test is to tune the TV to the localABC station (NTSC, not ATSC digital). Confirm that a strong audio and video signal is present(No snow in the picture or static in the audio). Once a strong video signal is established, pressthe CC button on the Remote Control to display Closed Captions. Since the Closed Captionsare transmitted in the same VBI portion of the signal as the TVGOS data, the Closed Captionsperformance is a good indicator of adequate signal strength for TVGOS transmissionsuccess. If the Closed Captions are not correct, such as containing “gibberish”, then theincoming signal is not strong enough for TVGOS data transmission. Adjust the incoming signal(antenna placement, Cable TV cable ends, etc) until all of the above criteria have been met.

Also note, as mentioned previously in this manual, the local Host channel must not beremoved from the TV’s Channel List. When a customer is capable of receiving both ATSC andNTSC broadcasts of local networks they are often tempted to delete the NTSC channel. Thischannel, however, is necessary for TVGOS downloads.

The TVGOS System has a diagnostics screen that is accessible via the RemoteControl.

1. Press the GUIDE button to enter the TVGOS system.2. Use the / / / buttons to highlight “SETUP” in the Service Bar.3. Use the button to highlight “Change system settings”.4. Enter 753159852.

Diagnostics 30 Section IV

Two screens in this diagnostic mode are of value on this level. The first screendisplayed is the “System Info” screen. This screen will display such information as; softwareversions, data string identification, and settings. While this screen has no adjustments orcontrols, it provides details that are helpful when passed on in an error report.

Original version of TVGOS Current operating version of TVGOS Upcoming TVGOS update version Data string identification Input the TVGOS is set to look for the Host station and data Connected VCR manufacturer and IR code being used (DVR models will

display “recordable host”)

The second screen of importance is the “Section Reception – Slicing” screen. Use the/ buttons to scroll through the available options until “Section Reception – Slicing” is

displayed. The data of importance on this screen is the series of numbers for “TypeB” and“TypeC”. These data figures represent TVGOS data collection from Host Channels.

If there is no data for either “TypeB” or “TypeC”, and at least 24 hours have passedsince the initial setup process, then the TVGOS system is not receiving and data. Thisindicates either a problem in the incoming signal, TVGOS settings, or the internal TVGOScircuitry of the TV.

If there is data for either “TypeB” or “TypeC”, then TVGOS data has been received. Ifthere have never been program listings displayed, the incoming signal strength may be too lowto sustain complete data acquisition. If there have been previous program listings displayedand missing listings is a new occurrence there has either been a change in the incomingsignal or, there may be problems at the Host Channel.

Section IV 31 Diagnostics

TVGOS Reset

There are two resets available to the TVGOS system.• To reboot the TVGOS system.

1. Enter the System Information Screen (see page 29).2. Enter 653274147.3. Complete TV system will reboot automatically.

• To erase all TVGOS data (including settings).1. Press the ADJ button on the Service Remote Control.2. Use the / buttons to select option “11. Guide Reset”.3. Press the ENTER button.4. All TVGOS data and setting will be cleared. The TVGOS Initial

Setup process will need to be repeated.

FAQ 32 Appendix

FAQ

What if I move and my ZIP code or postal code changes?What if I change my cable hook-up to antenna or vice versa?What if I change Cable Boxes?I used to have a Cable Box, but now I get direct cable. What do I do?

Press the GUIDE button on the Remote Control,Use the 4button to highlight “Setup” on the Menu Bar,Use the 6 button to highlight “Change system settings.”Follow the on-screen prompts to enter new information.

Why does it take 24 hours for the TVGOS system to be ready for use?In order for the TVGOS system to receive lineup and listings data it must have accessto the tuner. This occurs when the user is not watching the TV or recording device. Thesystem could be ready in less than 24 hours if the TV or recording device is turned offfor several consecutive hours immediately after initial setup. However, to insure that allcomplete data is captured, a 24-hour waiting period is recommended.

I completed the initial set-up for my TV Guide On Screen hours ago, but when I try toturn it on, a screen message tells me to input the correct set-up information. What’swrong?

There are four possibilities:1. Initial set-up was done incorrectly. (i.e.: The user entered wrong country, ZIP/postal code or Cable Box information.)2. The TVGOS data was temporarily unavailable in your area (Wait another 24hours or Re-do set-up).3. The Cable Box was turned OFF. The TV must be OFF and the Cable Boxpowered ON.4. The VCR was turned OFF. If the connection includes a Cable Box to VCR,Stereo/AV cable connection from VCR to the TV, the VCR must be tuned to the outputchannel and powered ON.

I had a power outage. Do I need to go through initial setup of the TV Guide On Screensystem again?

No. The information you entered is in a protected part of the TVGOS system memory.

Note: For Cable Box users and TVs without a secondary tuner for PIP, the TV must beOFF and the Cable Box must be left ON for the TVGOS system to receive channel line-up information.

How do I access the TV Guide On Screen system setup screen?There are two ways to do this:1. For first-time setup, press the GUIDE button on the Remote Control, then followthe on-screen prompts.

Appendix 33 FAQ

2. After initial setup, press GUIDE, then use the 4button to highlight “Setup” on theMenu Bar, then use the 6 button to highlight “Change system settings.”

How do I connect the G-LINK cables?Refer to the TVGOS section of the Owner’s Manual, follow the on-screen setupdiagram, or check your TV owner’s manual.

When will I be able to view my TV program listings and use other TVGOS systemfeatures?

The TVGOS system will be ready to use within 24 hours of initial setup.

What should I do if I cannot complete initial setup?If you are unable to complete initial setup using the TV Owner’s Manual and the on-screen prompts, please call LG Customer Service at 1-800-243-0000.

If I make a mistake during setup, how do I go back to the previous step?There are two ways to do this:1. Press the GUIDE button on the Remote Control twice, then follow the on-screenprompts to re-enter your information.2. Complete the remaining setup steps. When “Step 4: Confirming Your Settings”appears, select “No, repeat setup process.” Follow the on-screen prompts and input thecorrect information.

What if the channel number is not visible on my cable box?Your cable box may be defaulting to a clock or time display once the channel changes.Watch the box carefully when testing the cable box brand code to see if the channelchanges to 09.

Why aren’t all my channels initially displayed?There are two possibilities:During initial setup and search the TVGOS system scans for video on each channel. Ifthe video is detected and the channel is included in the lineup information the channelshould be displayed. If not:1. There was no discernable video on the channel during the initial search. Turn thechannel ON in the “CHANNEL EDITOR”.2. The channel is not included in the TVGOS listings data. Local and Public accesschannels are examples of the type of stations that may not be listed in the TV Guide onScreen system.

Why do all my channels display “No Listing?”There are two possibilities:1. There has been a loss of power either from a power failure or an unplugged TV.2. The TVGOS system has not yet received its first listings transmission (leave TVOFF over-night).In either case, the phrase “No Listings” will be replaced with program information duringthe next host download cycle. Downloads will occur within the next 24 hour period.

FAQ 34 Appendix

Why do some of my channels display “No Listing?”There are eight possibilities:1. The channels in question were recently turned ON (in the Channel Editor screen)and TVGOS system has yet to receive its first listings transmission.2. After completing the initial set-up, the first listings transmission of the day wasinterrupted by powering the TV ON.3. After completing the initial set-up, the first listings transmission of the day wasinterrupted by a scheduled recording. (This only applies to Cable Box set-up.)4. The TV was left powered ON for an extended period of time and TVGOS sytemwas unable to receive program listings during normal host transmission cycles.5. During the first listings transmission, the primary host station was down or off linefor part or all of the day.6. Poor reception on the host station caused some of the data to be missed.7. The Cable Box was turned OFF. Remember: The TV must be OFF and theCable Box must remain ON.8. The VCR was turned OFF. If the connection includes a Cable Box to VCR,stereo/AV cable connection from VCR to TV then the VCR must be powered ON.

How long are host transmissions?TVGOS data is transmitted at varying times, usually four times per day, and the cycleslast approximately three (3) hours. The TVGOS system only requires one transmissiona day to maintain up-to-date program listings. Because the TV must be powered off inorder to receive new information, multiple transmissions are conveniently scheduledduring morning and early afternoon hours.

How often do host transmissions take place?Updated program information usually can be received by the TV Guide On Screensystem four times a day. Set-up information is transmitted 24 hours a day, 7 days aweek.

How do I add, delete or change the assigned number of channels on the TVGOSsystem?

Use the “CHANNEL EDITOR” to make adjustments.

If a channel is displayed on my TVGOS listings, does that mean I should be able towatch it?

Not necessarily, because the TVGOS system only displays listings for the local channelline-up. If the user has cable, the channels received are determined by their cablecompany.

Why doesn’t my favorite channel have more information in the Information Box orExpanded Information Box?

The hardware that makes TVGOS possible is a computer chip which has limitedstorage space. Factors used in determining which programs display detailed programinformation are number of channels turned ON and availability of descriptions.

Appendix 35 FAQ

Why are some of my broadcast or cable channels not listed on the “CHANNELEDITOR” screen?

Presently, TVGOS does not list all channels in any given broadcast area. As a result,channels are selected primarily on a “majority rules” basis. Channels with the highestpotential viewership are given top priority. Availability of program listings is anotherconsideration.

Why are some of my channels listed on the wrong number?There are three possibilities:1. Initial set-up was done incorrectly. (i.e. The user entered wrong ZIP/postal codeor selected incorrect channel map.) To correct this, go to the TVGOS Main Menu Bar,highlight Setup and choose “Change system settings”.2. The cable company has not yet informed industry sources of their channel line-upchanges. (Use the Channel Editor feature to make adjustments).3. The user is receiving broadcasts through a modified or boosted antenna systemor satellite dish (not supported by the TVGOS system. Use the Channel Editor featureto make adjustments).

Why doesn’t the program highlighted match up with the video window on my TVscreen?

There are five possibilities:1. Incorrect program listing information was transmitted to the TVGOS system.2. The station in question made a late change to its scheduled program listing andthe TVGOS system has not yet been updated.3. The user is receiving broadcasts through a modified or boosted antenna systemor a satellite dish (not supported by the TVGOS system. Use the Channel Editor featureto make adjustments).4. Initial set-up was done incorrectly. (i.e. The user entered the incorrect ZIP orpostal code or selected the incorrect channel line-up.) On the TVGOS Main Menu Bar,highlight “Setup” and choose “Change system settings”.5. The video window could be locked.

I get two stations on the same channel, BRAVO in the morning and CSPN2 in theevening. Why is only BRAVO listed?

Channels like these are called “Split” channels. When a “Split” channel occurs only onechannel is usually displayed by default. However, if the user wishes to have bothchannels displayed this can be accomplished through the Change Channel Display/CHANNEL EDITOR mode.

Why was that movie listed as a three star (***) movie? Who provides these ratings?All listing information, including movie ratings, is provided by sources in the broadcastindustry.

When I’m using my TVGOS to channel surf, my Cable Box doesn’t change right away.Is this normal?

Yes, there is a short delay of approximately two (2) seconds from the time the userselects a channel to the time the Cable Box changes.

FAQ 36 Appendix

My cable box will not change channels with the TVGOS system. What’s wrong?There are five possibilities:1. The Cable Box has no remote capability and is incompatible.2. The Cable Box sensor has not been activated so the user must contact theirlocal cable company.3. The incorrect Cable Box brand code was selected during the TVGOS initial set-up. To correct this, go to the TVGOS Main Menu Bar, highlight “Setup” and choose“Change system settings”.4. The user has an “after market” brand Cable Box which may be incompatible.5. The user has incorrectly connected or placed the G-LINK cable or wand.

How do I expand or exit the Information Box?Simply press the INFO button on the Remote Control. It works like a toggle switch.There are 3 different sized window settings.

What kind of information appears in the MESSAGES center of the GUIDE? (ifequipped)

Useful Product Related Information (PRI) alerting the user to new features or dataavailable through the TVGOS system.

Can I return to the GUIDE’s “MAIN MENU BAR” without having to cursor through allthe channels?

Yes. Press the MENU button on the Remote Control and then choose the “Go toService Bar” option.

Is there a way to go directly to the next day’s listings without scrolling through eachtime slot?

Yes. From the LISTINGS grid use the 0-9 buttons on the Remote Control to type in thenumber of hours you wish to skip ahead or back. When “Shortcuts” appear choose“hours ahead” or “hours back”.

Note: Time slots that have already passed cannot be accessed.

How do I view the PROMOTIONS on the TVGOS system? (if equipped)Use the button on the Remote Control to highlight the Ad panel on the left of thescreen, or; Highlight “LISTINGS”, then use the / buttons on the Remote Control tomove to “PROMOTIONS” on the Main Menu Bar. Use the / buttons to select whichpanels you want to read.

How do I get expanded information on the PROMOTIONS? (if equipped)From the PROMOTIONS panel on the Main Menu Bar, use the button on the RemoteControl to select a promotional panel. Then Use the button on the Remote Control tohighlight the Ad panel on the left of the screen or; press INFO.

Appendix 37 FAQ

Can I keep the video window from changing channels while I am using the Guide?Yes. Use the / / / buttons on the Remote Control to highlight “LISTINGS” or thestation logo column. Press the MENU button on the Remote Control then use the /

buttons to change the video to “lock” or “unlocked”. Press ENTER when done.

Is there a way to go directly to a specific channel number rather than surfing throughall of the listings?

Yes. From the LISTINGS grid use the 0-9 buttons on the Remote Control to type in thechannel number you wish to see. When “Shortcuts” appear use the / buttons tochoose “go to channel” then press ENTER.

Why won’t my VCR turn on?There are six possibilities:1. The wired remote VCR is incompatible.2. The VCR does not have remote power capability. The user must leave the VCRON for recording.3. The VCR remote mode was set to “B” or “2.” The remote should be set to “A” or“1.”4. An incorrect or no VCR brand code was selected during the TVGOS initial set-up. To correct this, press the GUIDE button on the Remote Control, highlight“LISTINGS”, then use the / buttons to highlight “SETUP”. Use the button tohighlight “Change system settings,” then press ENTER. Follow the on-screen promptsto select the correct VCR information.5. The VCR record timer is engaged. The user must disengage timer.6. The user has incorrectly connected or placed the G-LINK cable or wand.

My VCR doesn’t change channels or it changes to the wrong channel. What’s wrong?There are five possibilities:1. The Cable Box code was entered when no Cable Box is used. The user must re-do initial set-up.2. The manual preset VCR must be left on the channel to be recorded.3. The electronic preset VCR is incompatible unless used in conjunction with aCable Box.4. The VCR channels are not programmed into VCR memory. Refer to your VCR’sOwner’s Manual for procedures.5. The VCR’s “CATV” mode was set incorrectly (For problems with channels 14and above, refer to your VCR’s Owner’s Manual).

Why can’t I record a show? All I get is snow or a blue screen.There are five possibilities (without a Cable Box):1. The TV/CATV mode was set incorrectly. Refer to the VCR’s Owner’s Manual forprocedures.2. The VCR channels were not programmed into the VCR’s memory. Refer to theVCR’s Owner’s Manual.3. The VCR was not hooked up correctly for recording. Refer to the VCR’s Owner’sManual.

FAQ 38 Appendix

4. The user selected the incorrect channel lineup. To correct this, press the GUIDEbutton on the Remote Control, highlight “LISTINGS”, then use the / buttons tohighlight “Setup”. Use the button to highlight “Change system settings”, then pressENTER. Follow the on-screen prompts to select the correct channel lineup.5. Dirty or defective tape heads. Refer to the VCR’s Owner’s Manual formaintenance tips.

There are three possibilities (with a Cable Box):6. The VCR is not set on the correct output channel. Set the VCR to 03, 04 orwhichever output channel is set by your cable system.7. The VCR and/or Cable Box is hooked up incorrectly. Refer to the VCR’sOwner’s Manual or contact the cable company for proper wiring procedure.8. The Cable Box was left OFF. The user should always leave the Cable Box ONand the VCR OFF.

Can I record one channel while watching another?(without a Cable Box):Yes. If the TV picture becomes “fuzzy” when the VCR turns on to record, simply pressthe TV/VCR button on your VCR Remote Control.(with a cable box):No. The user cannot watch one program and record another unless a splitter or somespecial type of “watch ‘n record” device is in use. Advise the user to contact their localcable company or an electronics dealer for more information.

How many programs can be scheduled for REMINDER/RECORD in the GUIDE?There is NO limit to the number of shows that can be scheduled.

If a program is scheduled to RECORD on a DAILY basis, does it count as five?No, whether a program is scheduled ONCE, REGULARLY or WEEKLY it only counts asone show in the RECORD stack memory.

Why does my SCHEDULE screen only show the channel number of the show I’mrecording?

The time slot and channel for the scheduled program may have not yet received listingsinformation. Once updated information is received the title will appear in theSCHEDULE screen.

If I have a power failure, will I need to reset the recorded shows I have alreadyprogrammed?

The start times and channel numbers of shows that have been programmed will remainin the TVGOS memory.

Appendix 39 FAQ

Why do I keep getting a “RECORDING CONFLICT” message?There are three possibilities:1. There is already a show scheduled to record in the same time slot.2. Weekly or Regularly scheduled recording conflicts with a show scheduled in thesame time slot on another day of the week.3. One of two back-to-back recordings has been scheduled to start early or endlate. Highlight the conflicting recording and press MENU then “edit recording” to reviewand modify times.

Glossary 40 Appendix

Glossary

Action Bar - Provides a means of choosing various functions depending on mode or screendisplayed in the Guide.

Antenna - A device used to receive over-the-air broadcast signals from various radio andtelevision sources.

Brand Code - The designated code number used for duplicating a specific manufacturer’sremote signal.

Broadcast Industry Sources - Companies which provide television channel lineup andprogram listing information for the U.S. and Canada.

Broadcast signal - The process in which various television stations transmit their dailyprogramming to TV and VCR receivers.

Cable Ready - Does not require a cable box to receive cable.

CATV – Cable TV Service

CATV mode - The mode a “cable ready” TV or VCR must be set to in order to receive cablesignals.

Channel Banners - A station advertisement for an upcoming show.

Channel Map - A complete list of channels present in a given cable or antenna lineup.

Channel Map Selection - The means by which the TV Guide On Screen systemdiscriminates between multiple cable lineups broadcast in a common ZIP or postal code.

Display panel - These are located below the video window which displays Product orProgram Related information.

“Download” cycle - The amount of time it takes for the system to receive current programinformation from its designated “Host” station (see: Host Download).

Downloading - The act of transmitting channel lineups and program listings through televisionbroadcast signals to TV Guide On Screen receivers built into consumer televisions andVCRs.

DSS - Digital Satellite System. Incompatible with TV Guide On Screen system.

DVR – Digital Video Recorder

Channel Editor - A mode accessed on the Main Menu Bar which provides manual channelmapping capability and allows channel customization.

Expanded Information Window - Screen which displays program title, PlusCode numberand, in some cases, a detailed plot description, list of cast members and production pointsof interest. Additional program titles may also be displayed.

Appendix 41 Glossary

G-LINK Wand - The small L-shaped attachment at the end of the G-LINK cable used to sendremote commands to a separate VCR or cable box.

Grid - The mode on the Main Menu Bar used to display Guide program listings for all activechannels.

HDD – Hard Disc Drive

Host Station or “Host” - A term used to indicate a broadcast station which maintains aGemstar data insertion device for TV Guide On Screen and Index Plus+ products.

Host Download - Periodic transmission of TV Guide On Screen data through designatedtelevision broadcast signals to TV Guide On Screen televisions and VCRs. This process isused to maintain current television listings in the TV Guide On Screen system.

Information Box - Screen which displays program title, starting time, length and, in somecases, a brief plot description, list of cast members and quality rating (***).

Initial Setup - The first-time entry of setup information required for the proper orientation andoperation of the TV Guide On Screen system.

Line-ups - Channels available in a given broadcast or cable system.

Listings - Titles and descriptions of programs being broadcast by television stations.

Lock/Unlock Video Window - This function on the Action Bar allows continual viewing of adesired program while scrolling through the program listings.

Main Menu Bar - Provides a means to navigate between an expandable list of TV Guide OnScreen services.

OTA - “Over-The-Air”: refers to a television or VCR which receives broadcast signals byantenna as opposed to cable.

Point and Shoot recording - TV Guide On Screen feature which allows a user to program ashow for recording simply by highlighting it in the grid and pressing “record” or “VCR+” ontheir remote.

Quality rating - A system used to inform the viewer of a television show’s quality, usually usinga star system (****). The more stars present the better the rating.

Remote sensor - The receiving eye on a TV, VCR or cable box which picks up the infraredcommands sent by a user’s remote control.

Schedule - A mode that can be either accessed from the Action Bar when using the Watch/Record feature or through the Main Menu Bar. It lists programs selected for Watch orRecord and allows removal or frequency changes to the programs.

Search Mode - The mode a TV Guide On Screen system is in when scanning local broadcastchannels for set-up information.

Glossary 42 Appendix

Snow - A term used to describe the loud hissing sound and distorted picture displayed on atelevision screen when a reception problem exists.

Sort - A mode accessed on the Main Menu Bar which previews program listings for variouscategories such as movies, sports and children’s shows for up to eight days.

Split channels - Multiple television stations broadcasting on the same channel number atdifferent times of the day.

Split Filter - The process which removes some “split channels” from the cable line-upinformation.

Symbols -

Ù : In stereo

i : Additional program information available in Expanded Information Box.

cc : Closed Caption

TGVOS – TV Guide On Screen

VBI – Vertical Blanking Interval

Video Window - The small viewing screen located on the upper left corner of the TV GuideOn Screen system which allows continual viewing of current program.

Watch ‘n Record - The capability of watching one show while recording another.

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