training procedure

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Document Title: Training Procedure

AGL-GIL-AUH-IMSP-HR-002

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Effective date Prepared By Reviewed By Approved By Page

1 25 April 2011 HR Executive HR Director CEO 2 of 5

1. POLICY The Agility (Abu Dhabi) HR department is committed to the training and development of their workforce in order to enhance their capabilities and develop the skills set in alignment with the business strategy. This will ensure an effective and efficient utilization for resources and advance Agility (Abu Dhabi)s competitive edge. As part of continuous development of HR Learning & Development Process, all employees are encouraged to provide feedback on the value and the effectiveness of the learning experiences they undertake, that may lead to the amendment of this procedure. 2. SCOPE The Agility (Abu Dhabi) - HR team along with the business units will Identify training needs and provide cost effective learning opportunities to the Agility (Abu Dhabi) Population. 3. NORMATIVE & TECHNICAL REFERENCES NIL 4. PROCESS MAP AND FLOW CHART

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5. ACTIONS & METHODS Personnel learning and development helps to increase productivity; prepare an individual for future assignments and maintain a motivated and effective workforce. This includes training needs identification, development of learning curriculum in coordination with the concerned business units, training outsourcing to specialized training requesters, scheduling of trainings, training performance monitoring, training effectiveness review / client satisfaction and maintenance of training records. 5.1 Induction Program All newly recruited employees will be provided with an online link to the company orientation page that includes introductory presentation of Agilitys history, mission, vision and values, in addition to need-to-know information for any new joiner. For employees without an internet access, supervisors should coordinate with HR representatives for an in-class session. A customized induction program is designed based on the business need. 5.2 Training identification and Course development The learning and development needs are generally identified through:

Employees annual performance appraisal Probationary period report Requests from managers, customers

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Project specific training requirements Learning assessment and analysis

The in-house learning requests in Training Needs Identification for training and development are mostly generated during the employees annual performance review. All the in-house trainings provided by Regional L&D will attract a marginal investment for content development and delivery. These will be charged to Agility (Abu Dhabi) accordingly. In case the training activity is outsourced, nominated employees shall agree and sign on the Training Agreement Form prior to attending the training session. Attendance to any in-class training requires the department heads approval. All valid learning requests are compiled and evaluated to update the training schedule in the order of relevance. The Agility (Abu Dhabi) HR Team prepares a comprehensive overview of training identification by broadly categorizing the divisional training requests and by developing an annual divisional training plan whilst consulting with the concerned stakeholders. This training proposal is sent to Regional Learning & Development Team for scrutiny. The Regional L&D team prepares and publishes the various learning programs in Regional Learning Connections portal based on the companys general learning needs and annual training plan. The L&D team will take the following into consideration while developing a learning content/experience:

Align the content to the business strategy and needs Define clear learning objectives and behavioural outcomes if any Consider adult learning principles in content design and delivery Include follow up, evaluation and learning transfer

All internal and external Learning Programs have to be validated by the Agility (Abu Dhabi) HR Director for relevance and impact as well as to minimize cost and maximize business value. 5.3 Training scheduling and Record maintenance All training programs will be published on the regional learning portal on quarterly bases. The training date, venue and timings will be communicated well before the planned date. If for any reason the learning & development activity cannot be held on time / venue is changed, the respective department will be notified prior with valid justifications offering possible alternative solutions, if any. All internal training activities will have an attendance record in Employee Training (Internal) Record AGL-GIL-AUH-HR-018 signed and validated by the trainer. The original records will be kept with the local HR and a copy will be sent to the L&D central team.

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L&D will issue certificates of completion or certificates of attendance, according to the course nature. 5.4 Learning Effectiveness Review The L&D team / HR Team will follow up with sample groups on specific programs, in order to evaluate the effectiveness of the learning program whether they meet predefined organizational goals and participants learning needs. Managers will be also involved in determining the behavioral changes and on-the job application of new concepts and skills. Based on the various levels of review, HR and L&D determine the need for further learning solutions. 5.5 Unplanned Training Unplanned Training requirement driven by any projects or contracts requirements has to be fulfilled through proper departmental and HR approval. Training request shall be forwarded to HR using the form Training Request Form AGL-GIL-AUH-HR- 038 After the approval of the concerned Departmental Head. If the training is conducted externally the cost of training needs to be approved by an authorised person in line with the authority matrix. 7.0 QUALITY SYSTEM REFERENCES

Document Reference Document Title

AGL-GIL-AUH-001 Integrated Management System Manual AGL-GIL-AUH-HR-017 Performance Review Non Managers AGL-GIL-AUH-HR018 Employee Training (Internal) Record AGL-GIL-AUH-HR-019 Performance Review - Managers 8.0 KEY PERFORMANCE INDICATORS (KPIs) Training and effectiveness Tracking Records 9.0 PERSONNEL WITH RESPONSIBILITY

1. Regional HR Director

2. Regional Learning & Development Manager

3. HR Director Agility (Abu Dhabi)

4. Head of the Departments Agility (Abu Dhabi)

5. Learning & Development Specialist / Associate

6. HR Team Agility (Abu Dhabi)

7. L & D Team - Regional

training procedure

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