training programme south & southwest china · 2019-01-14 · our training team, together with...

Training Services 2019

德国商会培训手册 2019

South & Southwest ChinaTraining Programme

IN-HOUSE TRAINING | 企业内训

NEED TO GET YOUR STAFF MOVING?

Group D

iscussio

ns

小组

讨论

Case Studies

案例

分析

Skills P

ractices

技能

实践

帮助员工提升提高团队凝聚力

Leadership & Management领导力与管理

Supervisory Management Skills新主管管理技巧

Leadership Skills for Advanced Managers中高层主管的领导力提升

Leading Chinese Teams领导中国团队

Leadership Transition from Engineering to Management

管理转型-由工程技术向管理层过渡

Leadership Skills in the Changing Era变革时代的领导统御技巧

Change Management变革管理

Project Management项目管理

Develop Employees' Potential- Leadership Coaching Skills

发展员工潜能——成为教练型管理者

Language Training 语言培训

Business German商务德语

Business English 商务英语

Communication, Negotiation & Presentation Skills沟通，谈判及演讲

Effective Interpersonal Communication 沟通及人际关系技巧

Effective Virtual Teaming有效加强虚拟团队合作

Team Building团队建立

Cross Department Communication跨部门沟通

Win-Win Negotiation Skills 双赢谈判技巧

Presentation Skills演讲技巧

Effective Email Writing高效英语电子邮件写作

Intercultural Training 跨文化培训

Effective Communication with Germans 如何与德国人有效沟通

Cross-cultural Training for International Team

国际化团队的跨文化培训

Cross Cultural Effectiveness跨文化效能

The Power of Inclusion in Diverse Workplaces

铸就职场多样性包容力

Understanding Germany as a Business Destination了解德国

HR Management人力资源管理

HR Training for Non-HR Professionals 面向非人资专员的人力资源培训

Highly Effective Talent Recruitment and Selection

高效人才招聘与选拔技巧

Psychological Thinking and Application in Talent Management

人才管理在心理学思维与应用

Creating and Executing a Total Compensation Management System

建立和执行全面薪酬管理体系

Harmonious Labor Relationship Foundation and Management (Labor

Law Related) 企业和谐劳动关系的构建(劳动法方向）

Train the Trainer 培训师课程

Effective Retention of Talented Employees

高效人才留用技巧

Practical Training Topics实用的培训课题 UnderstandYour Values and Needs了解您的价值观和需求

Practical Training Topics实用的培训课题 UnderstandYour Values and Needs了解您的价值观和需求

For more custom trainings,please contact :

Ms. Milly ZHAO Tel.: + 86 20 8755 8209

Fax.: + 86 20 8755 1889E-mail: [email protected]

Sales Skills & Customer Service 销售技巧和客户服务

Effective Selling Skills 高效销售技巧

Key Account Management Workshop关键客户拓展与维护工作坊

Developing Sales Strategy创建销售策略

Difficult Customers & Complaint Resolution

处理投诉及问题顾客

Excellence in Customer Services 优质的客户服务

Finance财务

Business and Finance Integration – Making Profit for the Enterprise

业财融合为企业创造价值

Plan and Inspection on Tax Payment纳税筹划与稽查

Computer Application Skills 电脑应用技巧

Microsoft OfficeMicrosoft Office系列课程

Photoshop

Procurement & Supplier Management

采购和供应商管理

Supply Chain and Logistics Management供应链与物流管理

Procurement Process Management and Optimization

采购流程管理与优化

Personal Development个人发展

Creative Problem Solving & Decision Making

创造性问题解决及决策技巧

Professional Administration Assistant & Secretasy Training

行政秘书/助理的专业技能培训

Effective Time Management 有效时间管理

Enhance Your Personal Productivity 如何提升工作能效

Stress and Emotion Management压力与情绪管理

Conflict Management冲突管理

Lean Production/Management精益生产/管理

Lean Fundamentals精益基础

Lean Management Pratice Training 精益管理实战之现场改善

Shop Floor Management车间管理

Plant Service – Safety Training工厂安全专业培训

Equipment & Facility Safety Audit如何组织工厂设备、设施安全排查

Operation EHS Risk Management营运EHS风险管理

Storage Rack Safety & Lifecycle Guarantee

仓储货架安全和生命周期安全保障

Electrical Safety Management and Emergency Plan

电器安全管理计划及应急预案

Fire and Explosion Prevention Management and Emergency Plan

燃爆安全管理计划及应急预案

RECRUITMENT SERVICE

COMPREHENSIVE PACKAGE TO FILL YOUR OPEN POSITIONS

FIND THE RIGHT FIT

OUR SERVICE:

WHY CHOOSE US:

Know-how about the Chinese labor market

We have the longstanding experience and net-work to help you find the most suitable person for the job. With profound search and screening of key talents and executives, we offer recruitment services to help you find talents with professional qualifications.

Individualized profiles

Online job advertisement

Sceen & preselection of best candidates

Organize interviews with selected candidates

Law expertise & updated information concerning personal management in China

HIGHLIGHTS:

IN-DEPTH RESEARCH

MULTILINGUAL TALENTS

ASSESSMENT GUIDELINES

+86-20 8755 8208

[email protected]

jobmarket.china.ahk.de

Ms. Frances QIUHead of Department Recruitment & Training

CONTACT

尊敬的会员和朋友们：

德国商会诚意奉上2019年度中国华南&西南区培训公开课手册。

针对目前在华企业的实际需求，我们与国内外培训师通力合作，开发了一系列有针对性的培训课程。课程内容涵盖面广，满足不同层次员工的培训需求。我们推出的培训涉及沟通及人际关系技巧、管理技巧、财务培训、人力资源管理、电脑应用、销售及客户管理、安全及质量管理、生产管理和德语课程等多个倍受关注的课题。

今年我们将在广州、深圳开设公开课程，令更多会员及朋友受惠。

德国商会保证的小班教学，优质师资，热烈的气氛及仿真式的教学赢得了众多学员的积极反馈。

在举办培训公开课之外，我们能根据企业要求度身订制企业内训，并可根据需要采用中文、英语或德语在华南、西南地区授课。

感谢您与我们一路同行，我们期待为您提供最优质的培训服务和支持！

培训服务团队德中工商大中华区|华南及西南地区

IntroductionDear members & friends,

We, German Industry & Commerce South & Southwest China, the service provider of the German Chamber, are pleased to present to you our training programme for 2019.

Our training team, together with our local and international trainers, has developed a comprehensive training series targeting the needs of your company. Our workshops cover a variety of topics for all levels. We have highly-interesting topics related to Communication & Interpersonal Skills, Leadership & Management Skills, Human Resource Management, Computer Application Skills, Sales & Customer Service, Safety & Quality Management, Production Management and German Language Training etc.

We will provide public courses in Guangzhou, Shenzhen to benefit more members and friends.

Our guaranteed small classes, first-rate trainers and an intensive and stimulat-ing teaching environment have gained very positive feedbacks from our participants.

In addition to public training, all the courses can be tailor-designed into in-house training. Our training can be delivered in Chinese, English and German in South & Southwest China upon your requirements.

We look forward to continually contributing to your business success here in China with our training courses and offering you our top-quality service!

Best regards,

Training Service TeamGerman Industry & Commerce Greater China | South & Southwest

German Chamber Training Calendar 2019 - South China

德国商会2019年培训公开课日程表 - 华南区Cale

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Schedule Topics Language Location Page时间课题语言地点页码 January18-19 Professional Human Resources Skills CN Shenzhen 1 Improvement Training (NEW) 中文深圳人力资源专业技能提升课程 February 26-27 Excel Productivity Café CN Shenzhen 2 Excel生产力咖啡馆中文深圳

28 PowerPoint Application Training – Easy CN Shenzhen 3 Design and Perfect Presentation (NEW) 中文深圳 PowerPoint制作技巧培训 —— 轻松设计、完美展示"

March 15 Storage Rack Safety & Lifecycle Guarantee CN Guangzhou 4 仓储货架安全和生命周期安全保障 (NEW) 中文广州

28-29 Key Account Management Workshop CN Guangzhou 5 关键客户拓展与维护工作坊中文广州

April 12 Psychological Thinking and Application in CN Guangzhou 6 Talent Management 中文广州人才管理在心理学思维与应用 18-19 Doing Business in Germany (NEW) CN Guangzhou 7 投资德国中文广州 19-20 Plan and Inspection on Tax Payment CN Shenzhen 8 纳税筹划与稽查中文深圳

26 Cross Department Communication Skills CN Shenzhen 9 跨部门沟通技巧中文深圳

May 8-9 How to be a Coaching Leader (NEW) CN Guangzhou 10 如何成为教练型领导者中文广州 11-12 Lean Management Practice Training (NEW) CN Guangzhou 11 精益管理实战之现场改善中文广州

21 The Power of Inclusion in Diverse Workplaces EN Shenzhen 12 铸就职场多样性包容力 (NEW) 英文深圳 22-23 Effecive Selling Skills CN Shenzhen 13 创造业绩销售技巧中文深圳

24 Effective Time Management (NEW) CN Guagzhou 14 时间管理中文广州

June13-14 Professional Administration Assistant & CN Guangzhou 15 Secretary Training (NEW) 中文广州行政助理/秘书的专业技能提升

15-16 Overall Risk Control and Enterprise Internal CN Shenzhen 16 Control (NEW) 中文深圳全面风险管理与企业内控

27-28 Leadership Skills in Changing Era (NEW) CN Guangzhou 17 变革时代中的领导统御技巧中文广州

Calen

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Schedule Topics Language Location Page时间课题语言地点页码 July 12 Highly Effective Talent Recruitment and CN Shenzhen 18 Selection Skills 中文深圳高效人才招聘与选拔技巧

16 Business Email Writing EN Guangzhou 19 商务邮件写作英文广州

26 Conflict Management CN Guangzhou 20 冲突管理中文广州 August 2 Developing Sales Strategy CN Shenzhen 21 创建销售策略中文深圳

16 Electrical Safety Management and Emergency CN Guangzhou 22 Plan (NEW) 中文广州电气安全管理计划及应急预案

22-23 Project Management Essentials CN Guangzhou 23 项目管理精要中文广州

September 5 Work Report Slides Designing and CN Guangzhou 24 Presentation Skills Training 中文广州工作报告设计与演绎呈现技术实战训练课程

6 Advanced Business Application in Microsoft CN Guangzhou 25 Excel (NEW) 中文广州 Excel商务实战应用 19-20 Communication, Influencing and Negotiation CN Shenzehn 26 Skills (NEW) 中文深圳沟通、影响力及谈判技巧 October 18 Fire and Explosion Prevention Management CN Shenzhen 27 and Emergency Plan (NEW) 中文深圳燃爆安全管理计划及应急预案

25 Creative Problem Solving & Decision Making CN Shenzhen 28 创造性解决问题和成功决策中文深圳 31 Understanding Germany as a Business CN Guangzhou 29 Destionation (NEW) 中文广州了解德国

November5-6 Leadership Skills for Advanced Managers EN Shenzhen 30 中高层主管的领导力提升英文深圳

14-15 Excellence in Customer Service CN Guangzhou 31 优质客户服务中文广州

22 How to Carry Out Machinery Risk Assessment CN Shenzhen 32 如何实施设备风险评估中文深圳

December5-6 Key Account Management Workshop CN Shenzhen 5 关键客户拓展与维护工作坊中文深圳

Training courses will take place in Guangzhou/Shenzhen, unless mentioned otherwise.

培训地点在广州或深圳，如有改动将另行通知。The above listed courses can be organized as in-house trainings in South and Southwest China.

以上公开课程可以定制为企业内训课，上课地点可为华南和西南区。

Cale

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Schedule Topics Language Location Page时间课题语言地点页码

13 Stress and Emotion Management CN Guangzhou 33 压力及情绪管理中文广州

German Course 德语课程

June - Business German Course A2 CN/DE Guangzhou 34December 商务德语A2 中文/德文广州

Sales & Customer Service

Personal Development

Communication & Interpersonal Skills

Topics Language Location Page课题语言地点页码

Cross Department Communication Skills CN SZ 9

Communication, Influencing and Negotiation Skills (NEW) CN SZ 26

Business Email Writing EN GZ 19

Conflict Management CN GZ 20

Key Account Management Workshop CN SZ GZ 5

Effective Selling Skills CN SZ 13

Excellence in Customer Service CN GZ 31

Developing Sales Strategy CN SZ 21

Professional Administration Assistant & Secretary Training (NEW) CN GZ 15

Stress and Emotion Management CN GZ 33

Creative Problem Solving & Decision Making CN SZ 28

Effective Time Management (NEW) CN GZ 14

Project Management Essentials CN GZ 23

The Power of Inclusion in Diverse Workplaces (NEW) EN SZ 12

Project Management

Cross Cultural Training

Computer Application Skills

Production Management

Financial Training

Human Resource Management

Language Training

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Topics Language Location Page课题语言地点页码

Doing Business in Germany (NEW) CN GZ 7

Understanding Germany as Business Destination (NEW) CN GZ 29

How to be a Coaching Leader (NEW) CN GZ 10

Leadership Skills in the Changing Era (NEW) CN GZ 17

Leadership Skills for Advanced Managers EN SZ 30

Excel Productivity Café CN SZ 2

PowerPoint Application Training – Easy Design and Perfect CN SZ 3

Presentation (NEW)

Work Report Slides Designing and Presentation Skill Training CN GZ 24

Advanced Business Applications in Microsoft Excel (NEW) CN GZ 25

Lean Management Practice Training (NEW) CN GZ 11

Storage Rack Safety & Lifecycle Guarantee (NEW) CN GZ 4

Electrical Safety Management and Emergency Plan (NEW) CN GZ 22

Fire and Explosion Prevention Management and Emergency Plan (NEW) CN SZ 27

How to Carry Out Machinery Risk Assessment CN SZ 32

Plan and Inspection on Tax Payment CN SZ 8

Overall Risk Control and Business Internal Control (NEW) CN SZ 16

Professional Human Resources Skills Improvement Training (NEW) CN SZ 1

Psychological Thinking and Application in Talent Management CN GZ 6

Highly Effective Talent Recruitment and Selection Skills CN GZ 18

Business German Course A2 CN/DE GZ 34

Leadership & Management

Safety Training

Professional Human Resources Skills Improvement Training人力资源专业技能提升课程 CN 中文

Learning Objective 学习目标

Course Content 课程内容

HR Vice President, HR Director, HR Manager, HR Supervisor and HR practitioners

人力资源部分管副总、人力资源总监、人力资源经理、主管及人力资源从业人员

Target Group 参加对象

Schedule: 09:00-17:00 18-19 January, 2019 Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 3,750; Non-members: RMB 3,900 Language: ChineseLocation: Shenzhen

时间: 09:00-17:00, 2019年1月18-19日价格: 包括会务费、资料费、午餐费

会员: 3,750元；非会员: 3,900元语言: 中文地点: 深圳

In addition to helping you fully grasp the 6 key tasks of HR: planning and design, recruitment interview, training, employee relations, compensation and performance, and the relationship between each other, this course emphasizes the new orientation of the service and consultation of HR department; also points out the importance of the strategic transformation of human resources under the new economy context, clearly directing the way for the HR department to outstanding performance.

本课程除了帮助您全面掌握人力资源6大工作重点内容：规划设计、招聘面试、培训、员工关系、薪酬与绩效，以及彼此之间的衔接关系；还提出并强化了人力资源部门的服务和咨询的新定位，指出新经济下人力资源战略转型的重要性及思路，为人力资源部突显绩效清晰地指明了方向。Pr

ofes

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• What kind of human resources do businesses need:

planning and design

• Efficient solution to talent sourcing: recruitment &

interview

• Effective development of HR: training system

establishment

• Effective management of HR: employee relations and

employment risk prevention

• HR value improvement: overall performance management

• Make HR "active": compensation and incentive system

• HR strategic transformation: efficient collaboration with

decision makers and departments

• Course summary: experience sharing and discussion

• 企业需要什么样的人力资源：规划与设计

• 高效解决企业人力资源来源：招聘与面试

• 有效开发人力资源：培训体系建设

• 有效管理人力资源：员工关系与用工风险防范

• 人力资源价值提升：全面绩效管理、

• 让人力资源“主动”起来：薪酬与激励体系

• HR战略转型：与决策层、平级部门高效协作

• 课程总结：HR变革经验分享与讨论交流

NEW

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Excel Productivity Café Excel生产力咖啡馆 CN 中文



Business analysts, statisticians, business intelligence executives, reporting analysts, accountants and

everybody who handles data in Excel as part of the work routine

商业分析师、统计师、商业智能分析人员、报告分析师、财务等，以及在日常工作中使用Excel处理数据的相关工作人员


Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 3,600; Non-members: RMB 4,000 Language: ChineseLocation: Shenzhen

Schedule: 09:30-17:30 26 - 27 February, 2019 时间: 09:30-17:30, 2019年2月26-27日价格: 包括会务费、资料费、午餐费会员: 3,600元；非会员: 4,000元语言: 中文地点: 深圳

• Basic tips, formula, data analysis, summarizing,

chart, macro & VBA

• 10 improved ways of working with formulas

• 10 techniques and Excel features to add value to

your Excel spreadsheets

• 20 indispensable functions – from simple to complicated

• 25 time-saving keyboard shortcuts

• Top 5 Excel tips

• 快捷技巧，必备函数，数据分析，汇总报表，

高级图表，宏与 VB

• 十种更有效的方式编写公式

• 十条快速提高效率的小贴士

• 二十个从易到难，不可或缺的函数

• 二十五个优选快捷键

• 五项最給力的锦囊妙计

Automatic Data Report Quickly Design

Taking up tasks that needs advanced Excel skills? This workshop activity covers advanced Excel features and commands for

Excel users who wish to deepen their knowledge of this business application.

The key of this class is to explore time-saving and effective Excel techniques, and to master Excel skills which can boost

your spreadsheet productivity.

您是否面临这样的挑战：需要掌握更高级的Excel应用技巧以应对工作任务？本课程包含大量的动手实践活动，丰富的实战经验技巧，涵盖多项Excel关键技术。课程核心：探讨大量省时高效的Excel快捷技巧，了解从未曾使用过的高级特性，快速提升Office生产力。

• Concept: What’s the Core of PPT - Make your PPT tell stories

- Make a free-spirited “clickbait”

- Details that cannot be ignored in the structure

• Structure: Design PowerPoint With Logics and Orders - Think of your PowerPoint as a whole

- Establish clear and understandable logical structure

• Presentation: Present With Visualization Methods - Customize your own version

- The secret of stunning image composition

- Animation design -- more than perfect

• Resource Support and Continuous Improvement - Learning resources

- Communication platform

- Advanced function widgets

- Sharing: outstanding commercial PowerPoint

• PPT的核心是什么

- 让你的PPT讲故事

- 做个任性的“标题党”

- 细节决定成败：结构中不容忽视的细节

• 结构篇：让PPT更有逻辑和条理

- 整体构思，找出一条线索

- 建立清晰易懂的逻辑结构

• 呈现篇：用视觉化的方式呈现内容

- 自定义您的专属版式

- 高大上图片排版的秘密

- 锦上添花的动画设计

• 资源支持和持续改进

- 学习资源支持

- 分享交流平台

- 增强PPT功能的小插件

3

PowerPoint Application Training – Easy Design and Perfect PresentationPowerPoint制作技巧培训 —— 轻松设计、完美展示 CN 中文


Everyone with experience in creating PPTs and would like to improve their presentation skills

有一定PPT使用经验，需要使用PPT进行工作汇报及数据报告的企业员工



Schedule: 09:30-17:30 28 February, 2019 Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 1,600; Non-members: RMB 1,800 Language: ChineseLocation: Shenzhen

时间: 09:30-17:30 2019年2月28日价格: 包括会务费、资料费、午餐费会员: 1,600 元；非会员: 1,800 元语言: 中文地点: 深圳

The course will focus on how to develop logical thoughts, how your thoughts can be expressed completely and

effectively and how the key points can be conveyed while leaving out unimportant information. After the course, you

will master the main functions of the software and know how to apply the Pyramid Principle to the structures and

the frameworks, so that you could present your contents in a logical way.

本课程将解答演示准备过程中如何逻辑清晰地进行思考，如何表达得完整、充分、清楚、有效，如何不受非重要因素干扰，抓住关键点、突出重点、主次分明。通过此课程你将学会熟悉软件本身的操作，并使用金字塔原则高效率地制作出专业的 PowerPoint 商务演示文稿，顺畅地展示及分享您的PowerPoint。

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NEW

目前，仓储货架的标准繁多，这无论是对货架制造商制定生产标准，还是对货架购买方设立技术验收条

件，都造成了困惑。在现今物流时代，仓储货架的安全显得额外重要。因此，买卖双方对仓储货架生命周

期的安全技术存在着共同需求。

4

Storage Rack Safety & Lifecycle Guarantee仓储货架安全和生命周期安全保障 CN 中文



EHS Staff, Machinery Engineer, Factory Manager

EHS从业人员、机械工程师、工厂管理人员


Price: Fee incl. lecture, course materials, refreshmentsMembers: RMB 800; Non-members: RMB 1,000 Language: ChineseLocation: Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou

Schedule: 14:00-17:30 15 March, 2019 时间: 14:00-17:30 2019年3月15日价格: 包括会务费、资料费会员: 800元；非会员: 1,000元语言: 中文地点: 广州市天河区珠江东路 32 号利通广场 1903 室

At present, owing to the various standards of storage racks, the manufacturers are confused that which standard they

should apply and how to establish the requirements for acceptance check. The safety of storage rack plays an important

role in the current logistics context; hence the safety technology of storage rack lifecycle becomes a common demand

for both manufacturers and purchasers.

• Storage rack safety protection

• Storage rack safety management

• Storage management of staff and vehicle

• 货架安全防护

• 货架安全管理

• 货架区人员及车辆管理

Storage Rack Safety & Lifecycle Guarantee

NEW

Key Account Management Workshop关键客户拓展与维护工作坊 CN 中文


All account managers and related staffs of sales force in the organization

适合所有的客户经理与机构内与销售有相关联的人员



Schedule: 09:30-17:30 28-29 March, 2019 (Guangzhou) 09:30-17:30 5-6 December, 2019 (Shenzhen)

时间: 09:30-17:30 2019年3月28-29日（广州） 09:30-17:30 2019年12月5-6日（深圳）

价格: 包括会务费、资料费、午餐费会员: 3,600元；非会员: 4,000元

语言: 中文地点: 广州 / 深圳

While you are aiming at the key account of your competitors, they are doing the same. To keep the major profit, you

have to gain and manage all the key account. This workshop aims at helping participants to learn how to manage the

key accounts well by: understanding the definition and the role of a key account, analyzing the organization structure

and political status of the key account, anticipating the activities of your competitors and the effective way to influence

the decision makers.

每家公司的关键客户往往也是其竞争对手的目标，反之亦然。公司的利润绝大程度上取决于能否获得，维

护并发展公司的关键客户。本课程旨在帮助学员针对每个客户（包括复杂的长期客户）的情况来策划和执

行关键客户的管理理论、过程与所需的技能，使他们懂得分析关键客户的企业组织结构和政治态势，学习

如何面对竞争，激励对方机构内的影响者和决策者。

5

Key

Acc

ount

Man

agem

ent W

orks

hop

• Key Account Definition• Role of Account Manager in Key Account Management• Key Account Identification and Selection - Pre-key account stage

- Early key account stage

- Strong key account stage

- Partnership key account stage

- Strategic alliance key account stage

• The Key Account Management System and Application - Reach: background, competition, stakeholders, etc.

- Analysis: positioning, power, priorities, SWOT, etc.

- Strategy: business value, revenue forecast, resource

decision, etc.

- Tactics: tactical A/C plan, key activities, counter

tactics, etc.

• 关键客户的定义

• 客户经理在关键客户管理中的风格和角色

• 如何确定您的关键客户

- 前期关键客户阶段 - 初期关键客户阶段 - 中段关键客户阶段 - 合作伙伴关键客户阶段 - 战略联盟关键客户阶段• 认识关键客户管理系统与应用

- 研究：背景、架构、市场、竞争等 - 分析：定位、 SWOT、人事、准则等 - 战略：商业价值、资源预测、利润预测等 - 战术：关键事项计划，竞争手段与反制战术等

Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 3,600; Non-members: RMB 4,000 Language: ChineseLocation: Guangzhou / Shenzhen

Psychological Thinking and Application

in Talent Managem

ent

6

Psychological Thinking and Application in Talent Management人才管理的心理学思维与应用 CN 中文


Schedule: 09:30-17:30 12 April, 2019Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 1,800; Non-members: RMB 2,000 Language: ChineseLocation: Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou

时间: 09:30-17:30 2019年4月12日价格: 包括会务费、资料费、午餐费会员: 1,800 元；非会员: 2,000 元语言: 中文地点: 广州市天河区珠江东路 32 号利通广场 1903 室


Mobile network, big data, AI etc., a series of changes bring the traditional economy and enterprises unprecedented

challenges. With all these changes, higher demands are being placed on the managers: How to successfully understand

yourself and others? How to make effective communication? How to deal with conflicts and collaborate with the team

members?

This course aims to let the attendees know and master some psychological tools and methodologies in order to better

understand people and the relationship between team and team members. It’s expected that the effectiveness of the

management will be improved by obtaining the new ideas of talent management.

移动互联网、大数据、人工智能……这一系列变化给传统经济与传统企业带来了前所未有的挑战。而所

有的变化都对管理者提出了更高的要求：如何读懂他人,了解自己？如何能在理解自我与他人的基础上

有效沟通、解决冲突、协同团队？

本课程旨在使学员了解和掌握一些有关人才管理的心理学思维、工具和方法，学会如何解读人,以及解

读人与团队的关系，从而获得人才管理的新思路、提升管理效能。

• Hot topics and difficulties in talent management

• Common sense of psychology and its application at

the workplace

• How to be an effective executive by self-awareness?

• How to better understand yourself and others, then

achieve effectively team management?

• How to use psychological technics to motivate your

employees?

• How to use team dynamics to improve working

performance?

HR professionals and line managers

人力资源专业人士和管理人员


• 新时代下的人才管理议题

• 心理学常识与职场应用

• 如何进行自我认知和觉察，做一个高效的自

我管理者？

• 如何读懂他人和自己，从而有效管理团队？

• 如何应用心理学技巧激励员工？

• 如何有效利用团队动力学提升人员绩效？

Doing Business in Germany投资德国 CN 中文

Schedule: 9:30-17:30 18-19 April, 2019 Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 3,600; Non-members: RMB 4,000 Language: ChineseLocation: Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou

时间: 9:30-17:30 2019年4月18-19日价格: 包括会务费、资料费、午餐费会员: 3,600 元；非会员: 4,000 元语言: 中文地点: 广州市天河区珠江东路32号利通广场1903室


This workshop focuses on hands-on information for doing business or investing in Germany. It covers German business

practices and basic rules on how to do business with Germans or in Germany; it also includes some knowledge on

Germany’s multiple economic actors and institutions, where to go for further information, and insights into the

German business culture and etiquette, so as to avoid the intercultural misunderstandings with German business

partners.

Chinese entrepreneurs and staff doing business with Germany or planning to invest in Germany

计划投资德国的中国企业和个人；与德国有商业往来的中国企业管理人员

本课程着重于在德国经商投资时的实际操作，包括具体的流程、商业运作和基本规则。课程还将介绍中

国企业可能遇到的问题以及解决办法，包括德国的企业文化和商业礼仪，了解它们能帮助避免或减少与

德国商业伙伴的误解和冲突。课程的另一个内容是介绍与投资德国相关的政府和民间机构，以及德国和

欧盟的政府基金和鼓励项目。



• 如何发现优质投资目标

• 在德华企会面临的问题和挑战

• 与在德华企相关的德国机构

• 在德国收购并购企业

• 如何选择正确合适的企业模式

• 德国和欧盟的政府基金, 支持领域，鼓励项目

• 在德国上市，法兰克福人民币清算中心

• 缴税（个人所得税, 企业税），德中双重税

收协定

• 投资德国房地产

• How to find the right investment objects

• The challenges Chinese investors/enterprises may face

• Useful addresses for investors

• Invest in Germany; Chinese M&A activities in Germany

• Start a business in Germany, which company form

suits your business best

• Public incentive programs in Germany, opportunities

for international investors

• Listing your company in Germany, Frankfurt RMB

Clearing Centre

• Tax regulations (individual income tax, corporate

taxes), the Sino-German Double Taxation Treaty

• Investing in the German real estate market

7

Doi

ng B

usin

ess

in G

erm

any

NEW

本课程，紧紧围绕纳税筹划策略及方法以及2018年税务稽查重点与应对展开。通过透彻解读和分析大量

真实案例，让您掌握企业税负筹划的标准和诀窍；了解最新的政策法规动向，税务稽查的步骤、程序、

方法及要点，防漏堵缺，合规降低企业税负和风险。做到低成本，不犯法，能了事，突显财税岗位价值

创造。

• 你应纳什么税？为什么要筹划？

• 纳税筹划的4大目的

• 纳税筹划的主要6大方法

• 采购与销售业务的税务筹划

• 企业6类特定业务的纳税筹划

• 知彼：税务稽查风险管控

• 金税三期系统下的税务稽查变化

• 2019年税务稽查的8大方向

• 2019年税务稽查的重点、技术与方法

• 企业应对税务稽查的3项举措

8

Plan and Inspection on Tax Payment

Plan and Inspection on Tax Payment纳税筹划与稽查 CN 中文


CFO, Finance Director, Finance Manager, Tax Manager, General Manager, etc.

CFO、财务总监、财务经理、税务经理、总经理、老板等



Schedule: 09:00-17:00 19-20 April, 2019Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 4,750; Non-members: RMB 4,900Language: ChineseLocation: Shenzhen

时间: 09:00-17:00, 2019年4月19-20日价格: 包括会务费、资料费、午餐费会员: 4,750元；非会员: 4,900 元语言: 中文地点: 深圳

This course focuses on tax planning strategies and methodologies and 2018 tax audit focus and response. Through a

thorough interpretation and analysis of a large number of real cases, you will grasp the corporate tax planning

standards and know-how, understand the latest policy and regulation trends, tax inspection steps, procedures, methods

and key points, prevent leakage and blocking, reduce corporate tax and risk lawfully.

• Which kinds of tax are you obliged to pay? Why

do you need to plan the taxation payment?

• 4 objectives of payment planning

• 6 major methods of payment planning

• Tax planning for purchasing and sales operations

• Payment planning of 6 specific businesses

• Know well: tax auditing risk management and control

• Change of tax inspection under the “Golden Tax Three Period”

• 8 major directions for the 2019 tax audit

• Key points, techniques and methods of tax inspection in 2019

• 3 measures for enterprises to deal with tax audit

Cro

ss D

epar

tmen

t Com

mun

icat

ion

Skill

s

9

Cross Department Communication Skills跨部门沟通技巧 CN 中文



Managers and team leaders

经理、主管及团队负责人


Schedule: 09:30-17:30 26 April, 2019 Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 1,800; Non-members: RMB 2,000Language: ChineseLocation: Shenzhen


Have you ever had conflicts with colleagues due to a lack of effective cross department communication skills? This

comprehensive course provides you with a systematic and in-depth look into all aspects of cross department communication.

In this course, you will improve the understanding of cross department communication, grasp effective communication skills,

deal with conflict successfully and prepare a satisfying meeting. It helps you improve your relationship with colleagues from

other departments and become a stronger team player, a better listener and a more efficient problem solver.

您是否由于缺少有效的沟通技巧而容易与其他部门的同事产生矛盾？本课程的学习将帮助您深入了解跨部门沟通中产生障碍的原因。在本次课程中，您将提高对跨部门沟通的认知，掌握高效沟通技巧，进行成功的冲突管理和会议管理。通过学会各种沟通方式，您将尽可能清晰地表明您的目的，使您的团队工作更有效率；您也将学会处理冲突的各种方式，轻松解决问题焦点，并进一步避免冲突。

• Cross Department Communication Understanding - Importance of cross department communication - Problems of cross department communication and its solutions

• Effective Communication Skills - Positive communication characteristics - Learn a communication model to increase workplace productivity - How to build understanding and acceptance

• Conflict Management - Understand the cause of conflict in workplace - Conflict management style assessment: TKI Model - Cause of conflicts and assessment of conflict management style - 6 steps to resolve conflict

• Meeting Management - Preparation and communication of meetings - Common meeting problems and resolutions - Improve your ability to deal with difficult members

• 跨部门沟通的认知 - 跨部门沟通的重要性 - 跨部门沟通存在的问题和解决建议

• 高效沟通的技巧 - 正面沟通的特点 - 学习提升工作环境生产力的沟通模型 - 如何聆听，发问及给予高质回应从而建立互谅及接纳

• 冲突管理 - 工作间所发生的冲突的各种原因 - 个人冲突管理风格评估: TKI模型 - 发生冲突的各种原因和评估冲突管理风格 - 冲突解决的6个步骤

• 会议管理 - 会议的准备与沟通 - 一般跨部门会议的问题与解决方案 - 改善处理麻烦与会人员的能力

10

How

to be a Coaching Leader

How to be a Coaching Leader如何成为教练型领导者 CN 中文



Schedule: 09:30-17:30 8-9 May, 2019Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 5,000; Non-members: RMB 5,500Language: ChineseLocation: Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou


In a VUCA world, the challenge ahead of business leaders is no longer just about “what good leadership looks like”, but

also about “how to grow broader leadership mindsets”. Business leaders who acquire coaching skills can unlock new

thinkings and potential behaviors to develop their own leadership styles. Meanwhile, in the dialogues with employees,

leaders who make good use of coaching techniques can support employees to do inward learning, self-reflection,

limitation clarifications and blind spot explorations. In addition, they can help the employees to break through the

intrinsic patterns and habits, to solve problems in a brand-new way. The leadership model of “Respect-Inspiration-En-

couragement” can boost a person’s potential to the largest extent.

身处VUCA世界，领导者面临的不只是领导力的挑战（好的领导力是什么样子），更要关注领导力发展的挑战（如何扩展领袖思维的过程）。企业领导者习得教练技术，能够解开新思维和调适行为的潜能，进行自身领导力的发展。在跟员工的对话中，企业领导者善用教练辅导技术，支持员工向内学习，自我察觉，厘清局限和发掘盲点，帮助对方打破固有的处理模式和习惯，以崭新的方式来解决问题，这种以“尊重－启发－鼓励”的领导模式解开了员工的最大潜能。


Leadership

• Leadership development in the VUCA world

• Types of leadership development

Coach

• ICF coaching definition and core theory

• Coaching leadership style

• Core principles of coaching

• Three elements of high-quality coaching

Tools

• Introduction of GROW model

• Coaching competencies

• Self-challenging

Coaching Practice

• Group demo

• Action plan

领导力

• VUCA时代的领导力需要进化• 领导力发展的类型教练

• ICF教练定义与教练核心原理• 教练型领导力定义• 教练核心原理• 高质量教练对话的三要素工具

• GROW模型• 教练技术四能力• 领导力自我挑战教练实践

• GROW模型• 教练辅导计划

CN 中文文 NEW

Managers and team leaders

经理、主管及团队负责人

Lean

Man

agem

ent P

ract

ice

Trai

ning

11

Lean Management Practice Training精益管理实战之现场改善 CN 中文



Factory Director, Department Manager, Production Supervisor, Workshop Manager, Production Leader, etc.

工厂厂长、各部经理、生产主管、车间主任、工段长等


Schedule: 09:00-17:00 11-12 May, 2019Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 3,750; Non-members: RMB 3,900Language: ChineseLocation: Guangzhou

时间: 09:00-17:00 2019年5月11-12日价格: 包括会务费、资料费、午餐费会员: 3,750 元；非会员: 3,900 元语言: 中文地点: 广州

• Problems of Traditional Production Management − 10 problems of plants − 4 differences between traditional plants and lead production plants• The Mindset Transformation for Managers − The start of improvement: operation observation − The core of improvement: elimination of waste − Objects to improve: man, machines, materials, methods, environment − Improvement principles: quality, cost, delivery, safety, morale − Improvement principles: eliminate, combine, rearrange, simplify• Lean Improvement Tools and Performance Improvement Roadmap − Environment − Materials − Methods − Man − Machines

• 传统生产管理的问题所在 − 工厂的10大苦恼探寻 − 传统工厂与精益工厂4大比对 • 管理者的思维转变• 改善的方法论 − 改善的起点：作业观察 − 改善的中心：消除浪费 − 改善的对象：人、机、料、法、环 − 改善的目标：QCDSM − 改善的原则：ECRS• 精益改善工具与绩效提升的路线图 − 环的改善 − 物的改善 − 法的改善 − 人的改善 − 机的改善

This seminar focuses on lean field improvement by starting with cost reduction and field efficiency improvement, taking

"Man, Machines, Materials, Methods, Environment" as objects, learning simple and practical tools of lean production

management to comprehensively achieve the goal of site management - QCDSM (quality, cost, delivery, safety, morale),

and to accomplish efficient and effective plant management. By ongoing practice activities in the enterprise, you can

improve efficiency, reduce costs and ensure delivery and quality, also create competitive advantages for the production

chains.

本课程从精益现场改善出发，从成本降低和提升现场效率入手，以“人、机、料、法、环”的改善为对象，学习“精益生产管理”简洁而实用的工具，全面达成现场管理QCDSM（品质quality、成本cost、交货期delivery、安全safety、士气morale）的目标，做到有效率、有效果的工厂管理。通过在企业中不断的实践改善活动，帮助您提升效率、降低成本、确保交期和质量，在生产环节为企业创造竞争优势。

NEW

12

The Power of Inclusion in D

iverse Workplaces

The Power of Inclusion in Diverse Workplaces铸就职场多样性包容力 EN 英文


HR professionals and managers responsible for promoting inclusion for teams and organization

人力资源专业人员以及负责促进团队和组织的经理


Schedule: 09:30-17:30 21 May, 2019 Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 1,900; Non-members: RMB 2,050Language: EnglishLocation: Shenzhen

时间: 09:30-17:30 2019年5月21日价格: 包括会务费、资料费、午餐费会员: 1,900 元；非会员: 2,050 元语言: 英文地点: 深圳

As workforce demographics shift and global markets emerge, for some companies, workplace diversity is a business necessity that needs to be faced now while other companies have already made “Diversity and Inclusion” a strategic initiative. Inclusion within the workplace has been well recognized by multinational companies as a link to building talent within an organization, creating a strong sense of employee belonging and increasing adaptability and creativity to name but a few advantages. However, challenges which affect the implementation and execution of an efficient inclusion strategy still exist not only for global companies but organizations of all sizes. In this workshop, business cases and practical advice will be shared along with fundamental theories to help understand the business and human case for diversity and inclusion in the workplace. After this workshop participants will have key skills needed to begin to manage diversity and leverage the power of inclusion.

随着劳动力结构的变化和全球市场的出现，对大部分公司来说，职场多样性是必须面对的商业需要，因为其他公司已经将 “多样性和包容性” 作为一项战略举措。在工作场所的包容性已被跨国公司公认为组织人才培养的纽带，它具有创造强烈的员工归属感、增加员工适应性和创造力等优势。然而，不仅跨国公司面临着包容性战略的执行和实施的挑战，各种规模的企业也面临着这项挑战。这次培训将结合基本理论及实际案例和建议，帮助学员了解企业和员工在工作场所多样性和包容性的案例。通过本次培训，学员将具备管理多样性和利用包容力量所需的关键技能。


• Understand the performance reasons for diversity

and inclusion (D&I)

• Understand and begin to develop your personal

level of cross-cultural competence

• Increase your self-awareness and perspective on

D&I and its impact on your experience with others

• Learn common ground principles, tools, and models

to use back on the job to enhance cross-cultural

communication and teamwork

• Define and identify opportunities and challenges for

creating a more inclusive culture

• 理解多样性和包容力形成的原因

• 理解并开始培养个人的跨文化能力水平

• 提高自我意识和对多样性包容力的洞察力，

重视多样性包容力对人际交往的影响

• 学习共同的基本原则、工具和模型，以便在工作

中使用，从而增强跨文化交流和团队合作

• 定义和识别机遇和挑战，创造更包容的文化环境

EN 英文文 NEW

Effe

ctiv

e Se

lling

Ski

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13

Effective Selling Skills创造业绩销售技巧 CN 中文



All sales functions and sales-oriented people

以销售为导向的人士


Schedule: 09:30-17:30 22-23 May, 2019Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 3,600; Non-members: RMB 4,000Language: ChineseLocation: Shenzhen

时间: 09:30-17:30 2019年5月22-23日价格: 包括会务费、资料费、午餐费会员: 3,600 元；非会员: 4,000 元语言: 中文地点: 深圳

• Customer-satisfaction selling and value-added selling

• Improve customer relationships and sales interaction skills

• Improve persuasiveness and reduce buying resistance

• Probe and confirm customers' needs and decision criteria

• Sell benefits to satisfy identified requirements

• Overcome objections and buying resistance

• The negotiation atmosphere, strategies and tactics

• Resolve customers’ problems

• Pre-call and account planning

• Sales presentation and negotiation planning

• 合顾客口味的销售以及增值销售

• 改善与客户的关系及互动销售技巧

• 提高说服力，降低购买的抵触性

• 摸索并确认顾客的购买需求以及做决

定的标准

• 推销产品优势，满足确定的需要

• 战胜障碍与购买抵触性

• 谈判气氛、策略和技巧

• 解决客户问题

• 客户拜访/电话拜访前期计划

• 销售演讲与谈判技巧

This program will teach you how to increase your self-confidence and develop a positive attitude towards selling,

improve your selling and communication techniques, convert objections into sales opportunities and improve your

sales planning and pre-sales preparation. You will be able to achieve win-win sales and customer relationships,

increase call and presentation effectiveness, and improve company image.

该课程将让你学会增强自信，树立积极乐观的态度，提高销售技巧与沟通水平，将客户的反对意见转化

为销售机会，改进销售计划以及售前准备。通过该课程学习，您将会使销售与客户关系实现双赢，电话

沟通及销售报告效果增强，公司的形象得到提升。

Effective Time Management有效时间管理 CN 中文

14

Effective Time M

anagement


Professionals who want to improve work efficiency by enhancing time management skills

想通过提升时间管理技巧提高工作效率的专业人士


Schedule: 09:30-17:30 24 May, 2019 Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 1,800; Non-members: RMB 2,000Language: ChineseLocation: Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou

时间: 09:30-17:30 2019年5月24日价格: 包括会务费、资料费、午餐费会员: 1,800 元；非会员: 2,000 元语言: 中文地点: 广州市天河区珠江东路 32 号利通广场 1903 室

This workshop aims to help you work smarter, beat work overload, achieve more. It will show you toolkits to set

time-saving priorities, keys to effectively control interruptions as well as time-wasters, and share insider secrets of

planning and scheduling with you. You will be able to free up hours for more important responsibilities and

accomplish more by holding fewer.

本课程旨在帮助您更聪明地工作，减轻工作负担，实现更多目标。课程将与您分享优先安排工作及节

省时间的窍门，有效控制干扰工作和浪费时间的因素的方法, 以及做计划的工具与技巧。通过本课程，

您可以腾出时间来处理更重要的任务，事半功倍。


• Time management principles

• How to make time for your real priorities

• How to deal with people who interrupt you

• Resolve priority differences among subordinates, peers

and superiors

• Organize meetings productively

• Manage incoming and outgoing information effectively

• Skills of planning and scheduling

• Control fixed tasks and floating tasks

• 时间管理原理

• 为您真正的需要优先安排工作时间

• 如何和打断您工作的人打交道

• 解决上司、同级、下属的工作优先权

• 组织高产的会议

• 有效控制流入和流出的信息

• 做计划的工具与技巧

• 管理固定和浮动的工作任务

CN 中文 NEW

Prof

essi

onal

Adm

inis

trat

ion

Ass

ista

nt

& S

ecre

tary

Tra

inin

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15

Professional Administration Assistant & Secretary Training 行政助理及秘书专业技能提升 CN 中文


Secretaries and assistants with 1 to 3 years of working experience, or people who are interested in secretarial work

1-3年工作经验的初级秘书助理，及有志从事文秘工作的人士



Schedule: 09:30-17:30 13-14 June, 2019 Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 3,600; Non-members: RMB 4,000Language: ChineseLocation: Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou


Professional secretaries and assistants are keys to organization development. However, it requires a series of

trainings and practices for them to become outstanding. This two-day workshop aims at improving secretarial skills,

you will have a deeper understanding on the roles and duties of secretaries and assistants, and master the profession-

al skills to improve your work efficiency.

高水平的秘书及助理工作是组织发展的重要条件，但做一个专业的、出色的秘书或助理却不是一件容

易的事，需要通过职业化的训练和实际工作的历练才能完成。本课程专门针对专业文秘技能提升，课

程后您将深入了解秘书及助理的职责与角色，掌握相关技巧，从而提高工作效率。

• Roles and Duties of Secretaries and Assistants - 14 duties of secretaries and assistants - Professional skills of secretaries and assistants - Self-positioning

• How to Improve Work Efficiency - Document management - Time management - Meeting management - Business trip management

• Communication and Interpersonal Skills - Tips for successful communication - Effective communication skills in the workplace - Assistant & secretary needed by the supervisor

• Business Writing - Common types of official writing - Efficient email writing - Professional briefings (PPT)

• Business Etiquette - Business language etiquette - Business relationship etiquette

• Course Summary

• 专业秘书/助理的角色认知 - 秘书/助理的十四项职责 - 专业秘书/助理必备的技能与素质 - 准确自我定位

• 如何提升工作效率 - 文档管理 - 时间管理 - 会议管理 - 出差行程管理

• 人际沟通技巧 - 成功沟通的秘诀 - 有效职场沟通技巧 - 上司需要什么样的秘书/助理

• 实用商务写作 - 常用公文的写作类型 - 高效的电子邮件写作 - 专业的工作简报（PPT）

• 商务礼仪与应对技巧 - 商务用语礼仪 - 商务往来礼仪

• 课程总结

NEW

16

Overall R

isk Control and Enterprise

Internal Control

Overall Risk Control and Enterprise Internal Control全面风险管理与企业内控 CN 中文


Vice President of Finance, Chief Financial Officer, Finance Manager, Operations Director, Head of Risk

Control Department

主管财务副总、财务总监、财务经理、运营总监、风险管控部门负责人


Schedule: 09:00-17:00 15-16 June, 2019 Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 4,750; Non-members: RMB 4,900Language: ChineseLocation: Shenzhen

时间: 09:00-17:00 2019年6月15-16日价格: 包括会务费、资料费、午餐费会员: 4,750 元；非会员: 4,900 元语言: 中文地点: 深圳

Internal control and risk management is a very important part for every enterprise. It is of great significance for

enterprises to improve the management level and the ability to prevent risky behavior, also to ensure the realization

of the company's strategic objectives by strengthening the internal control. This course has summed up a large number

of enterprises’ best practices, the trainer will introduce the potential risks of enterprises and the essence of the

internal control system, elaborate the detailed steps of the internal control system establishment by sharing his own

practical experiences over the years. After the two-day workshop, you will master the skills of risk and internal control,

reduce the risks of enterprises by the practical internal control system.

内部控制和风险管理是每个企业工作中非常重要的一环。加强企业内部控制对提高企业经营管理水平、风险行为防范能力，和确保公司战略目标得以实现具有重要意义。本课程通过众多企业的最佳实践总结，从实际操作的角度出发，系统地介绍企业潜在风险和内部控制体系精髓，并以案例详细说明构建内部控制体系的每一步骤，努力将老师多年来的风险管控经验完整地分享给学员，使内控制度真正可行，降低企业风险。


• Correct understanding of enterprise internal control

and risk management

• Basic approaches for risk management

• 5 steps to implement risk management

• 10 major risks and precautionary techniques for

the enterprise

• Establishment of an internal control system

• Example designs of typical internal control activity

• Internal control specification

• Discussion on the frontier problems of enterprise

risk management

• 正确认识企业内部控制与风险管理

• 风险管理基本方法

• 风险管理实施5步法

• 企业10大风险和防范技巧

• 建立内部控制体系

• 典型内部控制活动设计实例

• 内部控制规范

• 企业风险管理前沿问题探讨

CN 中文 NEW

Lead

ersh

ip S

kills

in th

e C

hang

ing

Era

17

Leadership Skills in the Changing Era变革时代中的领导统御技巧 CN 中文


Those who want to improve their leadership and change management skills in order to achieve performance

excellence in career path

从事各种行业并希望通过提升领导力和变革管理技巧从而改进工作表现的人士


Managers are people who do things right, while leaders are people who do the right things. – Warren Beenis, PhD.

In the highly competitive business world, the only successful way is to reshape to the needs of the rapidly changing world.

Resistance to change will lead you and your organization to failure. Customers are not only requiring excellent service,

they are also asking for more. If you can’t fulfill what customers require, your competitors will. Organizations are

changing quickly in order to meet the needs of their customers. As a leader, you need to take action to make the changes

as quickly and smoothly as possible.

经理是去把事情做对，但领导却是做对的事情。—— 沃伦·本尼斯博士

面对今天高度竞争的商业社会挑战，能够快速适应改变的需求才是唯一的致胜之道。抗拒改变必使

你和你的机构走上失败的终局。客户除了追求卓越的服务外，需求更是与日俱增，若你不能满足他

们的需求，你的竞争对手就会取代你。作为一个领导人，你必须要懂得带领你的团队快速、平稳地

改变并迎合顾客的各种需求。


• Concepts and models of effective leader nowadays

• Assess individual leadership style and effectiveness

• Introduction and application of situational leadership

• Understand the needs of your team members –

motivating the team to the new direction

• Definition of change and critical factors for driving

successful change

• Change management concepts and why employees

resist change

• Develop change management goals and action plan

• 现今高效领导的定义和模式

• 评估个人的领导统御风格和成效

• 认识及应用情境领导

• 认清团队的需求 – 激励团队重新出发

• 变革的定义和推动变革成功的关键因素

• 变革管理的概念及怎样处理人员对变革

的抗拒

• 建立变革管理目标和行动计划

Schedule: 09:30-17:30 27-28 June, 2019Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 3,600; Non-members: RMB 4,000 Language: ChineseLocation: Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou


NEW

Highly Effective Talent Recruitment and Selection Skills高效人才招聘与选拔技巧 CN 中文

Schedule: 09:30-17:30 12 July, 2019 Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 1,800; Non-members: RMB 2,000 Language: ChineseLocation: Shenzhen



• 招聘如何给企业带来竞争优势

• 人才素质模型在招聘中如何应用

• 高效识人技巧－结构化面试

• 肢体语言在面试识人中的运用

• 如何利用人才测评方法提高招聘的有效性


Nowadays, the core competition for an organization is the competition of talents. Why the effective recruitment is

so important to an enterprise? How to identify the right talent within limited time? How to gain a competitive

advantage in the war for talents? You will get the answers from this course.

企业的竞争即人才的竞争。为何有效的人才招聘和选拔对企业如此重要？如何解决在有限时间内甄别

候选人的难题？如何在激烈的人才竞争中获得优势？这些都是本课程将要解答的问题。


HR professionals and line managers

人力资源专业人士和部门管理人员

• How does recruitment bring competitive

advantages to your company?

• The application of competency model in

talent recruitment

• Effective interview skills – structured interview

• Body language tells you the truth

• How talent assessment helps you make

the right decision in talent selection

18

Highly Effective Talent R

ecruitment and

Selection Skills

Bus

ines

s Em

ail W

ritin

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19

Business Email Writing 商务电子邮件写作 EN 英文


Professionals of all levels who want to improve their business writing capabilities

希望提高商务写作能力的各级专业人士


During this one-day workshop, you will improve your business writing skills and learn how to write clear and effective

emails. You will know how to target your language, style and tone towards global audiences in order to create the most

impact. You will be able to get key points across clearly and concisely, ensuring it is easy for the reader to take action.

This workshop uses fun, useful group activities to keep the participants engaged and increase the learning transfer.

在这为期一天的培训中，您将提高商务写作技能，并学习如何写清楚和有效的电子邮件。您将知道如何

因应全球各地的受众运用您的语言、风格和语调，使您的电子邮件产生发挥最大的作用。您将能够清

晰、简明地阐明要点，确保读者易于采取行动。本次培训会利用有趣及有用的团体活动保持学员的参与

度，并学以致用。


• Improve the effectiveness of professional email writing

• Write in the neutral style that balances informal

and formal rules to create clear, modern and

professional writing

• Influence readers by using concise, precise and

positive language

• Structure writing for international audiences from

the top-down

• Understand how to apply an appropriate written tone

for the desired purpose and target audience

• Increase the confidence to write effectively

• A ten-step editing checklist to apply the learning

back in the workplace

• 提高专业邮件写作的有效性

• 运用简洁的写作风格，创造清晰、

现代和专业的邮件

• 使用简洁、准确、积极的语言

• 运用自上而下的写作结构

• 如何为预期目的和目标受众应用

适当的书面语调

• 提高写作信心

• 十步的编辑检查表把学习内容应用

到工作场所

Schedule: 09:30-17:30 16 July, 2019Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 1,600; Non-members: RMB 1,800 Language: English Location: Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou 510620

时间: 09:30-17:30 2019年7月16日价格: 包括会务费、资料费、午餐费会员: 1,600元；非会员: 1,800 元语言: 英文地点: 广州市天河区珠江东路32号利通广场1903室

20

Conflict M

anagement

• What is conflict?

• Understand the cause of conflicts in workplace

• Conflict management style assessment: TKI Model

• Characteristics and applications of different conflict

management styles

• Conflict resolution process: 6 steps to resolve conflicts

• Cross department conflicts and its resolutions

• Applications of emotion management skills in conflict

situations

• 什么是冲突？

• 工作场所发生的冲突的各种原因

• 个人冲突管理风格评估：TKI模型

• 认识不同冲突管理风格的特性和应用

• 冲突处理流程：冲突解决的六个步骤

• 认识跨部门冲突及其解决方案

• 应用情绪管理技巧於不同的冲突处境

Conflict Management 冲突管理 CN 中文


Supervisory management related personnel

从事管理相关工作人员



Schedule: 09:30-17:30 26 July, 2019Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 1,800; Non-members: RMB 2,000Language: ChineseLocation: Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou

时间: 09:30-17:30 2019年7月26日价格: 包括会务费、资料费、午餐费会员: 1,800 元；非会员: 2,000 元语言: 中文地点: 广州市天河区珠江东路32号利通广场1903室

Wherever there are people, there will always be conflicts. Everybody has to deal with conflicts in the workplace. Having

the ability to identify and handle conflicts sensibly, fairly, and efficiently is a crucial competence for management staff.

Conflict management is the process of decreasing the negative effects of conflicts while increasing the positive effects.

The aim of this programme is to enhance cooperation and group outcomes of your organization through the latest

conflict management concepts and tools.

只要有人的地方就会有矛盾冲突存在。所以每个人在日常工作环境中也得经常面对各种冲突。正因如此，

作为一个成功的管理人员，必须能敏锐地认知冲突，并能以高效和公正的方法去处理。冲突管理就是减少

冲突造成的负面影响，并提升其正面影响的过程。本课程目标是通过学习最新的冲突管理概念和工具去加

强企业团队的合作和成效。

Dev

elop

ing

Sale

s St

rate

gy

21

Developing Sales Strategy创建销售策略 CN 中文


Frontline sales managers and sales representatives

前线销售主管及销售代表



Schedule: 09:30-17:30 2 August, 2019Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 1,800; Non-members: RMB 2,000Language: ChineseLocation: Shenzhen


• Understand buyer’s decision-making process

• Account entry strategy

• Competition analysis

• Confirm and handle buyer’s concerns

• How to implement the planned strategies

• Real cases role play

To maximize the penetration of new and existing markets, your sales people need much more than simple selling skills.

Our open workshop helps your sales staff manage accounts, and learn advanced skills to gather information, analyze

accounts and sell to the needs of multiple influencers and key decision-makers.

在现今竞争这么激励的商业环境，光依靠产品的独特性致胜是极不可能的。全方位地强化销售人员的综合

销售能力，才能在竞争中获胜。本课程的目的是帮助销售人员能在销售过程中（特别是大宗的业务）面对

买方的不同购买角色，及应付竞争对手严峻的攻击时，能掌握买方的购买心路，从而有效地制定以人为本

的、更具针对性的、更具竞争能力的销售策略，使销售过程逐步迈向最后成功。

• 顾客的购买心路历程

• 制定切入策略

• 竞争情況分析

• 确认及处理业务危机事宜

• 关注执行计划事宜

• 真实客户个案分析

22

Electrical Safety Managem

ent and Em

ergency Plan

• Inductive electricity-theories, hazards, calculations

• Theories of portable electricity equipment

• Arc-flash hazard

• Power station electrical work permit

• Choices and maintenance of electricity leakage tester

• High voltage test

• Lockout/tagout

• Electricity grounding system

• Step voltage

• Electricity safety tools

• Lighting hazard and lighting-grounding calculation

• Mechanic electricity safety

• 感应电-原理、危害、计算

• 手持电动工具与移动工具原理

• 电弧危害

• 变电站倒闸唱票制度

• 漏电保护器的选择与维护

• 高压试验安全

• 上锁挂牌

• 电气接地系统

• 跨步电压

• 电力安全工器具

• 雷电危害与防雷计算

• 机械电气安全

Electrical Safety Management and Emergency Plan电气安全管理计划及应急预案 CN 中文

Management, EHS Staff, Field Supervisor, Operator

管理层人员、EHS专业人员、现场主管、作业员




Through this course, you will understand the theories, hazards and calculation methods of inductive electricity, as well

as relevant laws and regulations, systems and tools of electrical safety.

通过本课程对电气安全技术的阐述，您将了解感应电的原理、危害和计算方法，掌握各类工具的管理方

法和电气安全的相关制度、系统及工具，巩固电气安全管理的知识基础。

Schedule: 09:30-17:30 16 August, 2019 Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 1,800; Non-members: RMB 2,000Language: ChineseLocation: Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou


NEW

Proj

ect M

anag

emen

t Ess

entia

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23

Project Management Essentials项目管理精要 CN 中文

Project managers, project engineers and other stakeholders

项目经理、项目工程师与相关人士




Managing projects requires a great deal of skills, which makes it so interesting and challenging. Our open workshop will

help you to deal with the challenges of cost pressure, limited time and high quality. It shows you how to plan and start a

new project effectively as well as the key facets to implement and manage an entire project successfully. Simulations and

group activities enable you to better master the new project management techniques and templates.

项目管理工作有趣而富于挑战性，对技能技巧要求很高。本课程将带您迎难而上，直面成本压力、时间限制

和品质要求的考验，教您学会如何有效地计划和启动新项目，领会成功开展和管理整个项目的要点。通过情

景模拟和小组活动，您能更好地掌握项目管理新技巧及工具，提高信息流程、项目监管和项目报告的效率。

Schedule: 09:30-17:30 22-23 August, 2019Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 3,600; Non-members: RMB 4,000Language: ChineseLocation: Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou


• Project kick-off and project targets

• Set up an efficient project structure

• The role of project manager

• How to establish the statement of a project

• Project planning stages

• Apply the work breakdown structure (WBS)

• Divide project phases and make project schedules

• Foresee risks and resolve problems

• Analyze project budgets and control costs

• Project human resource planning and management

• Communicate with the team and report to the management

• 定义项目启动和项目目标

• 建立有效的项目架构

• 项目经理的角色

• 如何建立项目描述

• 项目管理的各个阶段

• 工作分解结构的应用

• 划分项目阶段，制作项目进度时间表

• 预测风险并解决问题

• 分析项目预算与控制成本

• 项目人力资源计划及管理

• 与团队的有效沟通，并向管理层报告

24

Work R

eport Slides Designing and

Presentation Skill TrainingWork Report Slides Designing and Presentation Skill Training工作报告设计与演绎呈现技术实战训练课程 CN 中文



At the end of every year, many people are worried about their annual reports. Which topics should be focused on?

How to work on the report structure? How can the report be clearer? How to make your report stand out? Annual

report, project summary or progress report, whatever it is, there must be right ways to make it perfect. Through our

course, you will master the logical organization, obtain the most creative skills to present information, and acquire

the most effective presentation skills.

每逢年底，很多人都为工作汇报头疼不已。汇报里都应该说什么？怎样汇报才能更清晰？我的汇报如何

能与众不同脱颖而出？无论是年度报告、项目总结还是进度汇报，制作一个好的汇报都是有理可循的。

通过我们的课程，您会掌握最佳的逻辑组织方法、收获最有创意的信息呈现技巧，尝试最有效的汇报技

巧，让您的工作汇报从此更胜一筹。


People who are willing to enhance the quality of their reports in terms of logical content, manifestation, layout design

and presentation

适合希望从内容逻辑、表现形式、排版设计、演绎呈现等方面进一步提高汇报质量的企业员工

• The Correct Positioning of Reports

- The core target of work reports

- How to confirm work report contents

- Classic report structures

- Tips to make popular reports

• Make Your Report Result-Oriented

- The necessary elements of result-oriented reports

- Problem analysis in result-oriented ways

- Practice: make a clear framework for a work report

• Presentation Skills -- Storytelling

- What is a ‘story line’

- Design your report with a ‘story line’

- Classic types of storylines

• Impressive Group Presentation Skills

- Use ‘information language’

- Two key methods of group reports

• 工作汇报的正确定位

- 工作汇报的核心目标 - 如何确认汇报要“说什么” - 经典工作汇报结构公式 - 让汇报更受欢迎的秘诀• 打造结果导向的工作汇报

- 结果导向的必备要素 - 用结果导向思维分析问题 - 实战训练：打造清晰明确的汇报框架• 用讲故事的手法进行表达

- 什么是“故事线” - 设计有“故事线”的汇报 - 故事线的经典类型• 优秀团队业绩的展示技巧

- 使用信息语言汇报 - 团队汇报技巧

Schedule: 09:30-17:30 5 September, 2019 Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 1,600; Non-members: RMB 1,800 Language: ChineseLocation: Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou

时间: 09:30 - 17:30 2019年9月5日价格: 包括会务费、资料费、午餐费会员: 1,600 元；非会员: 1,800 元语言: 中文地点: 广州市天河区珠江东路32号利通广场1903室

Advanced Business Applications in Microsoft ExcelExcel商务实战应用 CN 中文


Professionals of all levels who want to improve Excel skills and efficiency of data processing

适合有需要系统提升Excel使用水平，提高数据处理效率的职业人士



Schedule: 09:30-17:30 6 September, 2019Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 1,800; Non-members: RMB 2,000Language: ChineseLocation: Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou


This course will give you a comprehensive and detailed explanation of the new interface, new features and data

processing skills of Excel. Through a large number of case studies, you will master the enhanced functions of the slicer,

search and filtering, data processing, formulas and functions, data management and pivot table, advanced graphics

and other techniques. After the one-day training, you will improve your work efficiency with Excel, enhance your

competitiveness in the workplace.

本课程将会给您全面而细致地讲解Excel的新界面、新功能和数据处理技巧。通过大量企业案例来掌握Excel新增的切片器和迷你图工具、增强的图标集和数据条功能、筛选中的搜索功能、表格中的新功能和数据处理技巧、工作表美化、公式及函数、数据管理及透视表、高级图表等技术。通过一天的培训，您将成为熟练运用Excel，实现工作效率的提升，并助力您个人的职业发展，提升您永久职业竞争力。

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• New Characteristics of Microsoft Office - New interface of Microsoft Office - New functions of Microsoft Office• Techniques of Data Input - Common data types of Excel - Techniques of inputting the same data - Input with fill handle - Customize digital formats• Data Security - Data validity - Security of worksheet data• Formulas and Functions - Basic knowledge of formulas - Introduction of functions - Common functions• Techniques of Table and Charts - The role of charts in data analysis - Create charts - The editing skills of charts• Data Management and Pivot Table - Data sorting - Data filtering - Subtotal - Pivot table

• Microsoft Office新特性 - Microsoft Office新界面认识 - Microsoft Office新功能• 数据输入技巧 - Excel的常见数据类型 - 相同数据的输入 - 填充柄录入 - 自定义数字格式• 数据验证与安全 - 数据有效性 - 工作表数据的安全性 • 公式与函数 - 公式基础知识 - 函数简介 - 常用函数• 图表技巧 - 图表在数据分析中的作用 - 创建分析图表 - 图表的编辑技巧• 数据管理与数据透视表 - 数据排序 - 数据筛选 - 分类汇总 - 数据透视表

NEW

• Positive attitudes and relationship-building strategies

• Assess individual interpersonal communication styles

• Characteristics of positive communication and how to

communicate assertively

• How to listen, ask questions and give quality feedback

to build understanding and acceptance

• Causes of conflicts, strategies and processes for

resolving conflicts

• Negotiation definition and the negotiation process

• Effective preparation for negotiations

• Concession strategies during negotiations

• Break negotiation deadlocks

• 建立正面态度及人际关系的策略

• 评估个人的人际风格及与不同风格的

人沟通

• 正面沟通的特点及何谓决断的沟通

• 如何通过聆听、发问及回馈技巧去建立

谅解和接纳

• 冲突的成因、化解冲突的策略和流程

• 认识什么是谈判和谈判流程

• 有效地计划及准备你的谈判

• 在谈判过程中让步的决策

• 如何解除谈判的各种障碍

Communication, Influencing and Negotiation Skills沟通、影响力和谈判技巧 CN 中文


Those who want to improve their communication skills and enhance negotiation skills in order to achieve

excellent career performance

有志改善人际沟通技巧，并希望通过提升谈判能力从而改进工作表现的人士



Schedule: 09:30-17:30 19-20 September, 2019 Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 3,600 ; Non-members: RMB 4,000Language: ChineseLocation: Shenzhen

时间: 09:30-17:30 2019年9月19-20日价格: 包括会务费、资料费会员: 3,600元；非会员: 4,000元语言: 中文地点: 深圳

Communication and negotiation skills are vital and the key success factors to all kinds of business nowadays. The

program trainer will lead the participants understand their own and others’ interpersonal styles by applying the most

updated tools. Participants will learn to improve the relationships with co-workers, customers, friends and family

members so as to achieve success from various kinds of negotiation situation. The trainer will make use of actual

business cases sharing and role plays, to let participants be involved and experience the latest communication skills

and negotiation process from different angles.

在现今商业社会，无论从事那一种职业，沟通能力和谈判技巧可以说是成功必须具备的基本要素。本课程将引导学员认识自身及别人的人际沟通风格，让学员学习如何改善与工作伙伴、客户、家人和朋友之间的关系，进而在谈判桌上获得成功。课程导师会透过真实案例的分享、角色扮演，引导学员参与讨论，启发学员从多角度去认识最新的人际沟通技巧及谈判流程。

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Com

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NEW

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Fire and Explosion Prevention Management and Emergency Plan燃爆安全管理计划及应急预案 CN 中文


Management, Field Supervisor, operators and EHS staff

管理层人员、现场主管、作业员及EHS专业人员



Schedule: 09:30-17:30 18 October, 2019 Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 1,800; Non-members: RMB 2,000Language: ChineseLocation: Shenzhen

时间: 09:30-17:30, 2019年10月18日价格: 包括会务费、资料费、午餐费会员: 1,800 元；非会员: 2,000 元语言: 中文地点: 深圳

Fire and explosion are severe hazards in the industrial society. A large number of explosion accidents have made us deeply realized that explosion may occur in daily production operations. Therefore, explosion prevention and protection are significant for enterprises. This one-day training aims to enhance the EHS staff’s safety awareness of fire and explosion, participants will improve the ability of explosive risk assessment and emergency management.

燃爆是工业社会中破坏性极大的危害之一，一系列的爆炸事故让大家深刻地意识到爆炸有可能就发生在我们的日常生产运作过程中，因此做好爆炸防护是非常有必要的。通过本课程可以了解消防相关原理及知识，掌握应急响应及应急管理的方法。

• Fire Prevention Concept

− Fire prevention basic knowledge

− Fire classes and elements of combustion

• Fire Prevention Principle

− Fire classifications

− Fire prevention cases

• Fire Safety Management

− Electrical fire safety

− Safety of naked flame operation

− Configuration and usage of common fire-fighting

equipment

• Emergency Management and Self-Rescue

− Risks and crises of accidents

− Emergency response and management

− Related laws and regulations

− Establishment of emergency response organization

− Establishment of emergency plan

− Improvement of emergency facilities

− Emergency drill

• 消防概念

− 消防基础知识 − 火灾类型/燃烧要素• 防火原理

− 火灾分类 − 消防案例• 消防安全管理

− 电气消防安全 − 明火作业安全 − 常用消防器材配置及使用• 应急与自救

− 事故风险及危机 − 应急响应及应急管理 − 法律法规的要求 − 应急组织的建立 − 应急计划的制定 − 应急设施的完善 − 应急响应的演练

NEW

28

Creative Problem

Solving & D

ecision Making

Schedule: 09:30-17:30 25 October, 2019 Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 1,800; Non-members: RMB 2,000Language: ChineseLocation: Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou

时间: 09:30-17:30, 2019年10月25日价格: 包括会务费、资料费、午餐费会员: 1,800 元；非会员: 2,000 元语言: 中文地点: 广州市天河区珠江东路32号利通广场1903室


Faced with complex, open-ended and ever-changing challenges, organizations realize that constant innovation is

critical to stay ahead of the competition. As a leader, how effective can you manage these business difficulties? Can

you break through intrinsic patterns and think out of the box? After this one-day training, you will know how to utilize

tools to inspire your creativity, and be able to develop comprehensive approaches to solve problems with fresh ideas

and make high-quality decisions.

面对复杂、开放、多变的挑战，企业意识到不断创新是在竞争中保持领先地位的关键。作为领导者，您能

有效地应对这些商业难题与挑战吗？你能打破思维定势，从不一样的角度思考问题吗？本课程将教您如何

运用工具擦亮创意的火花，开拓解决问题的广泛的思路，用崭新的意念做出高质量的决策。

Creative Problem Solving & Decision Making创造性解决问题和成功决策 CN 中文


Mid-level to senior level managers

中高层管理人员


• Identify blockades to creative thinking

• Creative tools

• Problem solving model – KT Model

• Collect, analyze and present data

• Dissect root causes of problems

• Solution assessment for decision making

• Risk assessment and management

• Establish contingency plan

• Implement the solutions

• Evaluate effectiveness after implementation

• 认识创造性思维的障碍

• 创意工具

• 问题解决模式 – KT模型

• 搜集、分析和展示数据

• 剖析问题根源

• 决策的解决方案评估

• 风险评估与管理

• 建立应急计划

• 方案实施

• 评估方案实施效果

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• Basic facts about Germany (country, history, people, culture)

• German-Chinese relations, partner cities and provinces,

economic cooperation & exchanges

• Brief introduction on Sino-German economic exchange

• Germany as part of the EU and its common market,

relevance of EU regulations for Sino-German business

• German social market economy vs Chinese socialist

market economy

• The dual system of vocational education – a cornerstone for

German industry’s success

• Industry 4.0 vs Made in China 2025

• Understanding German culture and overcoming cultural

differences

• 德国的国家、历史、人文简介

• 德中关系史

• 德中经济合作与交流概况

• 德国与欧盟

• 德国的社会市场经济与中国的

社会主义市场经济

• 双元制职业教育 – 德国工业成功

发展的基石

• 德国工业 4.0 与中国制造 2025

• 了解并跨越德中文化差异

Understanding Germany as a Business Destination了解德国 CN 中文


Chinese staff of German companies in China; Chinese entrepreneurs and staff doing business with Germany or planning

to invest there; managers of business parks or industrial zones who are looking for German investors

在华德国企业的管理人员及员工；与德国有商业往来的中国企业管理人员；计划投资德国的中国企业家；希望引进德资或技术的工业园区的管理人员



Schedule: 09:30-17:30 31 October, 2019

Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 1,800; Non-members: RMB 2,000Language: ChineseLocation: Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou


This workshop helps the participants to have a general understanding of their business destination --Germany, such as

its economic and political system, its historical and societal perspectives. The workshop also provides participants with

insights on German business practices and knowledge on the German business culture, which will help participants to

engage with German business partners and colleagues.

作为德国企业的管理人员，或是与德国有商业往来的中国企业的领导者，您有兴趣也有必要获得关于德国的知识。让我们用一天的时间走进德国，了解其国家历史、人文、政治和经济制度、社会结构、德中关系史。本课程还包括商业领域的德中跨文化比较内容和案例，以及您们想要了解的其他有关德国的问题讨论，将有助于您开阔眼界、开拓思路、优化决策。

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NEW

Leadership Skills for Advanced M

anagers

30

Leadership Skills for Advanced Managers中高层主管领导力提升 EN 英文


Experienced managers, supervisors or team leaders with little formal leadership trainings; aspiring and soon-to-be-

promoted managers, who have acquired basic management skills

有经验、但未经受领导力专项培训的经理、主管；即将晋升、并已经接受过基础管理培训的主管或经理


Schedule: 09:30-17:30 5-6 November, 2019Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 3,800; Non-members: RMB 4,250Language: EnglishLocation: Shenzhen

时间: 09:30-17:30 2019年11月5-6日价格: 包括会务费、资料费、午餐费会员: 3,800 元；非会员: 4,250 元语言: 英文地点: 深圳

This training helps you to increase the awareness of personal effectiveness as a manager and execute advanced

leadership performance. You will learn how to build up a team with diversity, how to delegate effectively, and how to

solve the conflict that may happen in your team. After the training, you will be able to ensure high performance by

motivating and monitoring your subordinates.

该培训讲述的管理技巧是成功管理核心的理念和经验，使您能够进一步完善管理体系和提升管理技能。

您将进一步学习如何成为高效的经理人，正确开发和激励员工的潜能，更加具备领导者的魅力，更加自

信地面对即将到来的无穷挑战和机遇，更多地实现您组织的未来。


• Leadership and management philosophy

• Manager’s personal effectiveness

• Delegation and empowerment

• Goal setting

• Performance assessment & structured appraisal talk

• People development

• Manager’s role as a coach

• Motivation

• 领导管理基本理念

• 高效经理人的时间管理

• 有效授权

• 设定目标

• 绩效评估和面谈技巧

• 员工发展

• 高效教练

• 员工激励

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Excellence in Customer Service优质客户服务 CN 中文


Sales and customer service related personnel

销售及客户服务工作相关人员


Schedule: 09:30-17:30 14-15 November, 2019Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 3,600; Non-members: RMB 4,000Language: ChineseLocation: Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou

时间: 09:30-17:30 2019年11月14-15日价格: 包括会务费、资料费、午餐费会员: 3,600 元；非会员: 4,000 元语言: 中文地点: 广东省广州市天河区珠江东路 32 号利通广场 1903 室

This training programme introduces the latest customer service concept and helps participants to develop positive

service mindset and attitude. You will better understand your customers’ expectations in order to increase customer

satisfaction. Through practice and interactive communication, you will be also equipped with skills in handling different

customer complaints and turn crisis into business opportunities.

本课程将介绍最新的客户服务理念，并协助学员建立正确的服务意识和态度。您将更有效地了解客户的期望，从而为客户提供更佳、更快的服务，继而提升客户满意度。通过课堂实践活动和互动交流，您将能有效掌握各种客户投诉处理技巧，把危机化为商机。


• Positive service mindset establishment

• Effective communication principles and how to overcome

communication barriers

• Vocabulary, telephone skills for customer service

• New definition of customer service and the role of

customer service today

• How to manage customers’ expectations

• Handle customer complaints in different situations

• 建立正面的服务态度

• 有效沟通原则及如何克服沟通障碍

• 客服措辞及电话应对技巧

• 客户服务的新定义和扮演的新角色

• 如何管理客户的期望

• 处理不同处境的客户投诉

How

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32

• Machinery and equipment safety status in China

• Principle model of accident occurrence

• Machinery and equipment safety principles

• Application of DSM (demand satisfied measure) risk

evaluation method

• 国内机械设备安全现状

• 事故发生原理模型

• 机械设备安全原则

• DsM风险评估模型方法的应用

How to Carry Out Machinery Risk Assessment如何实施设备风险评估 CN 中文


EHS staff, Machinery Engineer, Factory Manager

EHS从业人员、机械工程师、工厂管理人员



Schedule: 14:00-17:30 22 November, 2019Price: Fee incl. lecture, course materials, refreshmentsMembers: RMB 800; Non-members: RMB 1,000Language: ChineseLocation: Shenzhen

时间: 14:00-17:30 2019年11月22日价格: 包括会务费、资料费会员: 800 元；非会员: 1,000 元语言: 中文地点: 深圳

The risk assessment is not mandatory according to local regulations. Therefore, most equipment suppliers could not

submit complete and qualified risk assessment reports, the relevant risks exist in the plants. These risks are not identified

at the beginning, which will bring difficulties to achieve effective safety management during installation, operation,

maintenance and other stages in lifecycle.

风险评估没有法规强制要求，所以，绝大多数本土设备商不具备提供完整和合格的风险评估报告的资格。

设备相关风险被带入工厂，风险没有从源头被识别，将会在安装、使用、维修等环节中被忽略，难以实现

有效的相关安全管理。

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• Stress Management- What is stress and why we feel stressed- Relationship between performance and stress- Diagnose different stress signals and identify the source of stress - Stressors- How to assess your stress level?- Stress management ABC• Emotion Management- The five dimensions of EQ- Understand emotions: examples of positive and negative emotions- Deal with our own fear, stress and frustration- Practice positive self-talk in stressful and emotional situations- Definition of AQ: application of AQ in adversities

• 压力管理

- 什么是压力和我们为什么会感到有压力- 工作绩效表现与压力的关系- 诊断不同的压力讯号和判定产生压力的成因- 压力源- 如何判断个人的压力水平- 压力管理ABC• 情绪管理 - 情绪商数的五维度- 情绪认知: 正负面情绪的例子- 如何面对个人的恐惧, 压力与错败- 练习以正面自我对话去面对不同的处境- 逆境商数的定义: 在困难处境中应用逆境商数

Stress and Emotion Management 压力与情绪管理 CN 中文


People who want to enhance stress and emotion management skills in order to improve work performance

or interpersonal relationship

适合任何希望透过提升压力和情绪管理技巧从而改善工作表现或人际关系的在职人士



Schedule: 14:00-17:30 13 December, 2019Price: Fee incl. lecture, course materials, refreshments and lunchMembers: RMB 1,800; Non-members: RMB 2,000Language: ChineseLocation: Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou

时间: 14:00-17:30 2019年12月13日价格: 包括会务费、资料费、午餐费会员: 1,800 元；非会员: 2,000 元语言: 中文地点: 广东省广州市天河区珠江东路 32 号利通广场 1903 室

Stressful situations are all too common in workplaces today, and it has become harder and harder for us to manage our

emotions under these circumstances. Only those who can handle their emotions and work well under pressures can

proceed to the road of success. In addition, being able to control your emotions is key to your happiness. After attending

this training programme, you will learn how to recognize the emotions of you and the others, as well as master some

tools about how to manage your emotions and use them in making decisions under different stressful situations.

在今天的工作环境中，压力可以说是无处不在，但要在面对这些困境时能有效管理我们的情绪却越来越困难。只有那些能在受压力的情况下仍然能处理好他们情绪并有良好工作表现的人，才能踏上成功之路。与此同时，能够控制好个人情绪也是快乐生活的泉源。参与本课程，您将会学到如何认知个人和他人的情绪，一些管理情绪的方法和工具，从而让您能在各种压力处境中作出最佳决策。

Business G

erman A

2Business German A2商务德语A2 CN/DE 中文/德文

/课时

10:00- 12:3014:00- 16:00

6,900 人民币7,600 人民币

300元32号利通广场




You will understand sentences and commonly used expressions associated with topics for different circumstances (e.g.

personal information or information about shopping, work and surroundings). You can make yourself understood in

simple and routine situations when dealing with the exchange of information on familiar and common topics. You can

describe your background, education, surroundings and other basic things in a simple way.

通过此课程您能够理解直接关及身边事物的句子和常用语（例如关于个人、家庭、购物、工作或周围环境）。您能够在简单的日常情景中就大家熟悉的事物进行交流。能够使用简单的话描述自己的背景和学历、身边的环境以及与基本需要相关的事物。

• Beginners who are interested in German language

• Professionals who require German language skills • 对德语有兴趣的，已接受A1培训的学员

• 有德语需求的专业人士

• Interactive learning approach

• Strengthen oral German

• Oral Practice

• Focus on business German application

• Convenient schedule (Saturdays)

• Small class: 7-18 students / class

• Original German Textbook:

Schritte International A2.1-2.2 with CD

• 轻松的互动式学习

• 强化口语能力

• 口语实战练习

• 商业背景下的德语运用

• 便利的时间安排（周六）

• 小班教学：每班7-18人

• 原版德语教材：Schritte InternationalA2.1-2.2共2册，带CD

Remark: Dates may be adjusted according to public holidays.备注：日期可根据公众假期做调整。

Units / 课时 120 units45 minutes/unit

120课时45分钟

Duration /日期 15 June, 2019 - 14 December, 2019 2019年6月15日 - 2019年12月14日

Time /时间 Saturdays: 10:00- 12:3014:00- 16:00

周六:

Language / 语言 Chinese and German 中文和德文

Price / 价格GCC member: RMB 6,900/seatNonmember: RMB 7,600/seatIncluding lecture and course materials RMB 300

会员：非会员：含教材和资料费

Venue /地点 Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou

广州市天河区珠江东路1903B室

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Trainer Introduction培训师简介

Alan LEEMr. Alan Lee is a corporate training and management consultant and assists many corporations on topics such as Advanced Leadership, Assertive Communication, Negotiation Skills, Change Management, Employee Development and Coaching, Supervisory and Management Skills, Team Building, and Sales and Customer Service. Alan had worked for a multinational manufacturer as Head of Engineering Department for over 15 years. He was the Chairman of the Hong Kong Leadership Training Association from 1994 - 1997.

Ben MASSENBen has trained thousands of professionals from more than 50 countries to work, manage and communicate more effectively across cultures. After more than 12 years of experience in training and coaching professional skills in Asia, he has a deep insight into the expectations of executives with global responsibilities. As a certified cross cultural trainer and GlobeSmart cultural profile assessor, Ben helps leaders strengthen their cultural awareness, develop cultural tools and build a global mindset. His signature workshops were developed through one-on-one and small group coaching with hundreds of global leaders from Fortune 500 companies. Ben is a certified DiSC behavioural consultant and an experiential learning trainer with certifications in facilitation and debriefing skills by Dr. Roger Greenaway, the world’s leading expert in active reviewing.

Bee LAMMr. Bee Lam has been engaged in sales and sales management, business, quality and customer services improvement for more than 15 years. He is a certified facilitator for Huthwaite SPIN and Wilson Learning, NLP Certified Practitioner. He graduated in Sociology from Baptists University Hong Kong

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Binny GANBinny has more than 10 years’ experience as a professional lecturer, awarded as Microsoft MCT Certificated Lecturer, Microsoft Certificated Professional (MCP), Microsoft Office Software International Certificated MOS Master Professional. She developed ‘Enjoyoffice’ plug-in components and created an official account to share tips when using Microsoft Office.

Mr. DINGMr. Ding is a senior HR management professional with PhD in Business Administration in Beijing Normal University and Master of Business Administration in Nanjing University. He is a member of the American Management Consulting Association (IMC) as well as a trainer with series international profession certifications. He has hosted dozens of consulting projects in the areas of human resources management, corporate strategic planning, group management model design, business process redesign, enterprises and institutions restructuring, and government research.

Baoheng ZHAOMr. Zhao has 10 years' experience in IT Department and more than 8 years' teaching experience, awarded Microsoft's Most Valuable Expert and Microsoft Training Certified Lecturer. He received high evaluations from clients including numerous corporations, government offices and universities

Filippo WEIFilippo Wei, graduated from Qingdao University of Science and Technology, currently serves as Product Manager of Rack Storage System in TUV SUD. As an authorized rack inspector in TUV SUD Group, Filippo is also the standard maker of the warehouse safety in TUV SUD China, with rich experience in warehousing safety services and risk assessment projects. He worked for Huawei, COFCO, HAVI etc. to provide storage safety services.

Trainer Introduction

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Jun ZHANGMs. Zhang Jun has more than 10 years of management training experience for international blue chip companies. She is an accredited trainer of European and USA consulting companies. She specializes in leadership management training and soft skills training. She has rich experience of training international groups e.g. European, US and Asia Pacific ones with cultural insights and has been delivering trainings in many cities across Greater China region. She has gained solid industrial knowledge from world leading companies in manufacturing, service, IT etc. Her training is interactive, reflective among the most sought-after trainers by Fortune 500 companies in Greater China. She delivers training in fluent English and/or Chinese.

Land LIUMr. Liu is graduated from Wuhan University of Technology, with bachelor degree of Logistics Engineering. He is a certificated safety engineer, mechanical risk assessment engineer and machinery safety trainer authorized by TÜV SÜD Greater China. He has served in Coca Cola and other similar large scale foreign companies and engaged in production, equipment operation, maintenance and machinery safety management for 12 years. He is familiar with the operation of machinery process and mechanical equipment safety management situation in China. With practical experience, he specializes in the application of combination of theory and practice to carry out effective evaluation and control measures of machinery safety.

John DORRISJohn Dorris is the Founder and the Chief Cultural Officer of Sino Associates with more than 16 years of training, coaching and facilitation experience in Asia, including 14 years of leadership development experience in China. John has developed thousands of professionals in leadership practices across Asia and North America with a focus on global leadership and coaching leaders in transition to new roles. John brings a wealth of knowledge to his clients through his rich multicultural background having lived and worked in nine countries. In addition to providing services to corporate clients, John is an adjunct professor for HKU and Duke University on topics of leadership and coaching. John studied intercultural solutions in the US and Europe and is fluent in three languages including English, Mandarin and Italian.

Mr. HANMr. Han has 20 years’ working experience in financial management as Finance Manager of a famous dairy group in China, CFO of NASDAQ listed company in USA, VP of Finance Department, General Manager in large private enterprises etc. He is proficient in the establishment of enterprise healthy financial control system, with rich experiences in financial management consulting, design, development, implementation, training and other services for enterprises.

Jack XUJack has worked in DuPont, Alstom, and GE etc. He has rich experience in the EHS management of power transformers, GIS/AIS, bushing, steam boilers, generators, hydro power, off-shore wind mill, solar panel. He has a profound theoretical study in the quantitative analysis of energy-resulted injury and trauma, which covers the major industries; and he has also made significant contributions to EHS management by his innovative thinking.

Jasmine GONG – FLEISCHERDr. Jasmine Gong - Fleischer holds a master degree in Computer Science, and a Ph.D of Cultural Studies, with a focus on German-Chinese relations. Jasmine has 20-year working and teaching experience in Fortune 500 companies (e.g. Siemens AG, Hewlett Packard, Daimler AG), in consulting firms, at universities and in start-ups in various countries and different fields (IT, telecom, education, culture, management, research) .

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Lily ZHENGMs. Lily Zheng has been engaged in human resource management for more than 10 years. She has profound theoretical background and work experience as senior HR executives in multi-national companies. Her training is vivid and embedded with practical case studies. She is proficient in strategic human resource planning, recruitment process optimization, interview techniques, career planning and training management system construction, benefits and compensation system design and implementation, performance management and employee relations management.

Surina WANGMs. Surina Wang is an ICF Associate Certified Coach (ACC) and an accredited Evidence-Based Coach by Fielding Graduate University. Surina has been certified to administer assessment tools such as Hogan, DISC and Facet5. She supports SISU’s MBA students on Mentor-Mentee Program since 2011, assumes the role of ICF Shanghai Chapter Ambassador to promote quality coaching and is a global coach for Coach A (the largest coaching organization in Japan). Surina has accumulated over 20 years of human resources and consulting management related work experience in Greater China region. She participates in the projects with JP Morgan Fleming Taiwan Group, ING Baring Securities, Canadian Imperial Bank of Commerce, UBS, Bank of America and Coca-Cola Taiwan Ltd.

Mr. WANGMr. Wang has worked in Samsung Electronics for many years, he served as Senior Trainer, Manufacturing Director, Lean Innovation Director with rich experience of site management in enterprises. As the core management staff, Mr. Wang attended trainings about enterprise management and lean improvement in Samsung Manufacturing Technology University in Korea and Samsung Human Development Institute. Cooperated with experts from Japan, Korea, Europe and America, he improved management capacities for local Samsung branches in China, also implemented lean change to 5 original equipment manufacturers.

Xiaolong WANGMs. Wang has many years of secretarial and assistant related working experience. She worked as Administration Supervisor, Trainer and Secretary to General Manager in Kodak (China) and Linde (China). Ms. Wang is proficient in planning large-scale meetings and events, familiar with administrative management system and procedures, good at handling security, canteen, transportation and other company administrative routines. Ms. Wang combines her senior administrative experience with high-end business practice, gives lectures on professional secretary & assistant skills, business etiquette, conference management and office management etc. Ms. Wang conducts trainings with interactions by role-plays, group discussions, case studies and so on.

Mr. XUEMr. Xue has more than 10 years’ EHS related working experiences in manufacturers, modernization modules (koniambo production plant), floating production storage and offloading (MODEC, SBM), offshore oil and liquefied natural gas (Gorgon Program, Ichithys LNG, Yamal LNG) and engineering industry. He focuses on safety management of projects and plants such as conducting trainings, coaching, launching risk assessment etc.

Mr. YUMr. Yu is a Professor and Doctoral Tutor in Beijing Jiaotong University and a Visiting Professor in Yangtze Delta Region Institute of Tsinghua University. He works as Executive Director in China Institute of Management Accounting with lots of related certifications, such as CPA of China, Senior Auditor, ACCA. Also, he is an Advisory Expert in Enterprise Accounting Standards Board, Central Ministry of Finance and a Researcher in China Academy of Management Sciences.

For more information, please contact: 如需了解更详尽信息，请联系我们：

BeijingMs. Xingchen LIGerman Industry & Commerce Greater China | Beijing

Tel.: +86-10-6539-6685 Fax: +86 - 10 6539 [email protected]/[email protected]

ShanghaiMs. Yihui ZHANGGerman Industry & Commerce Greater China | Shanghai

Tel.: +86 - 21 6875 8536 ext. 1658 Fax: +86 - 21 6875 [email protected]

Zheng XUEMr. Xue has more than 8 years’ experience as a professional trainer, he has serviced for about a hundred of famous domestic and overseas corporations, government offices as well as universities. He delivers more than hundreds of classes annually, meanwhile he receives high evaluations from all trainees. Acted as a trainer and leader of Microsoft Office skills training program for Microsoft’s employees, he has made great contributions to designing training courses for enterprises professionally due to his rich experience.

German Teaching TeamAs professional German language teachers, the team has more than 5 years of German teaching experience. They have gained rich living and working experience in Germany with a profound understanding of German Culture and Language and they are experienced interpreters as well. The atmosphere of German class is interactive and vivid, with emphasis on the oral practice of students in the process of teaching.

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For training services in other cities in Greater China, please contact: 如需了解大中华地区其他城市的培训课程，请联系我们：

Ms. Milly ZHAOTel.: +86 - 20 8755 8209 Fax: +86 - 20 8755 1889 [email protected]

German Chamber of Commerce in China -

South & Southwest China

中国德国商会 - 华南及大西南地区

The German Chamber of Commerce in China is the official member organization which represents

German companies doing business in China. The German Chamber helps its members succeed by

providing up-to- date market information and practical advice. It offers a platform for the Sino-

German business community and represents its members’ interests towards stakeholders including

government bodies and the public. The German Chamber of Commerce currently has around 2,400

members in mainland China.

The German Chamber informs, facilitates, supports and represents:

Inform

Our business seminars cover a wide range of topics and give up-to-date information on legal, finance, HR, marketing etc. issues presented by expert speakers.

Our events focus on current problems, give hand-on insights into the local business situation and offer a platform for exchange with peers to find solutions together.

connect the German, international and Chinese business community.

Represent With our contacts to local government bodies we advocate for our members’ business interests and help solve specific business needs. For this we have met with 50 government authorities in more than 12 cities across our region in 2018.

German Chamber of Commerce in China | South and Southwest

1903 Leatop Plaza 32 Zhu Jiang East Road, Tianhe District 510620 Guangzhou

Tel: +86 (0)20 8755 8203 | Email: [email protected] | www.china.ahk.de

Support

The Chamber organizes a wide range of networking events to provide opportunities to

Facilitate

我们的网站是最大的中德商务网站之一，平均每月拥有超过100,000次的网页浏览率。其网站信息包含来自中国大陆、香港、台湾和德国卡尔斯鲁厄共12个分支机构提供的活动、市场、展览、服务等信息。

广告机会——德国工商大会网站Advertising on AHK Greater China Website

http://china.ahk.de/

Our Website with over 100,000 page impressions, is the largest Sino-German business platform. It offers information on events, markets, trade fairs, jobs and services of 12 offices in Greater China and Germany.

Banner Advertising横幅广告

Company Listing公司在线名录

Investment Promotion开发区推荐专栏

Contact:

Phone: +86 - 20 - 8755 8208Fax: +86 - 20 - 8755 1889Email: [email protected]

Ms.Frances QIU | 丘苑菲

浩富（北京）科技有限公司为德国HAUFE（浩富）集团旗下全资子公司，专注企业学习与培训，让“管理变简单”。浩富易中始终秉承“实用、简单、系统”的原则，打造企业学习整体解决方案，全国20多个主要城市开展200多场次的培训课程，超10万客户亲身鉴证其服务质量，更有客户10年完成30倍的增长！

“Haufe.易中管理学院”：为企业提供全方位培训，包括：公开课，专题会议，管理教程，海外游学，标杆企业访学，企业内训，在线网校，老板俱乐部等。

“人事法务通”：为HR专业人士提供专业、方便的学

习和工作支持的在线平台。

Business Scope 业务范围

2019年德国商会战略合作伙伴

Haufe（Beijing）Technology Co., Ltd. has become a wholly-owned subsidiary of HAUFE Group in Germany，which focuses on enterprise learning and training，to “simplify management”. Haufe-izhong has always adhered to the principle of “practical ，simplified，systematic“，and has held over 200 sessions in 20 major cities in China. More than 100,000 clients have personally experienced our qualified services，some of them have experienced business improvement more than 30 times in the past ten years.

1.“Haufe-izhong Academy“：providing multi-plat-form training services to enterprises，which includes：open seminars，special sessions，managerial courses，overseas trips，domestic enterprise visits, in-house training，online courses，boss club.

浩富（北京）科技有限公司

Haufe(Beijing) Technology Co.,Ltd.

2. “HR Guru“：provide HR professionals with a professional, convenient, learning and working online platform.

Management and Leadership Enhancement管理与领导力提升

Personal Ability Enhancement个人能力提升

Marketing and Sales Ability Enhancement营销与销售能力提升

Business Enhancement in Production，Development，Supply Chain生产、研发、供应链能力提升

Finance，Taxation and Banking Ability Enhancement财税与金融能力提升

Ability Enhancement in HR Development人力资源开发能力提升

Top Management Skillset Upgrade老板、总经理能力提升

Contact: [email protected] 020-8755 8209

招聘信息、职业发展建议、人力资源行业趋势 - 欢迎关注我们的微信平台！

DE Job Marketis NOW also live on our o�cial WeChat account!

Ms. Milly ZHAO | 赵嘉欣Project Manager | Human Resource, Recruitment & Training Services | 人力资源与招聘培训部项目经理Phone: +86 - 20 - 8755 8209Email: [email protected]

Ms. Frances QIU|丘苑菲Head of Human Resource, Recruitment & Training Services | 部门经理/人力资源与招聘培训服务Phone: +86 - 20 - 8755 8208Email: [email protected]

The German Chambers abroad keep you well connected to the local business communities worldwide

YOUR PARTNER IN GREATER CHINA

training programme south & southwest china · 2019-01-14 · our training team, together with...

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