Training and the Networked Workplace

Harold Jarchewww.jarche.com

Copyright: Creative Commons Attributionhttp://creativecommons.org/licenses/by/2.5/

Part 1: The changing nature of work

19th Century:Factory Model

http://flickr.com/photos/brianhendrix/

20th Century:Clocks & Cubicles

19th & 20th CenturiesHierarchy

“management knows best”

Management

Workers

the outside world

21st CenturyLearning-Working-Playing

http://flickr.com/photos/8594424@N07/

21st Century Reality:Networks Invert the Pyramid

Management

Workers

the outside world

?

the outside world th

e out

side

wor

ld

Signs of Flattening

Check Internet before the Showroom

Google symptoms prior to Doctor’s Office

Online comparison, booking & shopping

Wikipedia trumps Britannica & Encarta

Craigslist & Kajiji obsolesce Classified Ads

Complexity, the 21st C. Norm

Cynefin Framework

Training Inadequate for Emergent Practice

Cynefin Framework

Training

21st C.Emergent Practices

COMPLEXENVIRONMENT

Probe Sense Respond

First we have to take action:

Probe

Learning by Doing

1) Probing

2) Sense-making 3) Responding

Management

Workers

Information, Knowledge

& Trust

P-S-R

Part 2: A New Model for Working & Learning

Harold Jarchewww.jarche.com

Roots of Training:Hierarchies & Control

“Hyperlinks Subvert Hierarchy”

wirearchy.com

Connecting & Communicating

CEO of Best Buy, Brad Anderson, now regards his role as facilitator,

vetting ideas from the front lines

Supporting (Emergent) Work in Complex Environments

1) Collaborative Work & Learning

2) EmergentPractices

3) Tools &Processes

Management

Workers

Connecting & Communicating

time for a change?

http://www.flickr.com/photos/jimmybrown/3086281852/

Personal Knowledge Management (PKM)Personal Learning Environments (PLE)

By Lilia Efimova

PKM Method

Lurk & Listen

http://flickr.com/photos/lupusinclitos/706530750/

TwitterBlogs

ForumsGet out of your Office

Get Feedback & Share

http://flickr.com/photos/bbdh/2487484584/

Write a BlogTweetPublish

TalkBe Open & Attentive

Simplify & Synthesize

Join NetworksConnect to Others

Photo by Jay Cross

1) Collaborative Work & Learning

2) EmergentPractices

3) Tools &Processes

Management

Workers

Connecting & Communicating

Customers

Follow-up Resources

• www.delicious.com/jarche/atmc