POWERINGTHE MOST SUCCESSFUL TRAVEL BUSINESSES.

Tramada SystemsLeaders in travel booking automation.

What we doAt Tramada we help travel agents do what they do best. That is, use their knowledge and experience to provide superior customer service instead of spending time doing data entry and other administrative tasks.

We do this by automating the travel booking process and minimising consultant touchpoints. Consultant productivity gains can add up to massive cost and time savings.

Tramada took the lead in 2001 offering the first SaaS based travel solution in Australia making a sophisticated mid-office solution manageable and affordable for travel agencies of any size.

tramada® manages all client data, document production and financial transactions relating to travel bookings.

Who we areTramada Systems is an independently owned travel technology company based in Sydney, Australia.

Tramada people come from the industry, bringing valuable experience and knowledge of industry practises and requirements which is reflected in our products and services.

Executive Team: Anna Buduls Chairman, Jo O’Brien CEO, Izzy Pinto Financial Controller, Björn Böhme CTO, John Tran Head of Product Management, Bijoy John Head of Sales and Account Management, Brenton Fear Head of Operations.

Our Clientstramada® is the engine room powering the most successful travel businesses in Australia and New Zealand.

Tramada’s clients come from all sectors of the travel industry including large and small Travel Management Companies (TMC’s), Business Travel Agents, Leisure Agents and home based broker consortiums.

tramada® is used by 80% of Australian owned Travel Management Companies (TMCs). Approximately 4,000 travel consultants use tramada® everyday.

Our clients’ clients include government departments, agencies and universities, large multinationals, and ASX 100 listed companies. On behalf of our clients we currently hold more than 4.5 million client profiles and process more than $4 billion of travel spend per annum (approximately 3 million bookings).

“We use tramada® to run our business [since 2003]– the biggest asset to us has always been its model of continuous improvement plus the many integrated products.” – David Goldman, Joint MD Goldman Travel Group

“Tramada’s expertise in travel automation is providing us with increased productivity, consultants’ job satisfaction and ultimately…the best customer experience.” – Kim Wethmar, CEO TravelEdge

Tramada Systems Pty LtdEmail: sales@tramada.comPhone: +61 2 8227 7333Fax: +61 2 9239 0599Level 10, 115 Pitt StreetSydney NSW 2000AustraliaABN 71 080 578 954 www.tramada.com

Industry RecognitionTramada is a multi-award winning organisation, nominated for AFTA NTIA AWARDS annually and achieving FINALIST AFTA NTIA Awards for Best Travel Agent Technology Innovation in 2013 and 2014. Tramada is a previous winner of btTB Technology Provider award and was listed in the Business Review Weekly Best Companies To Work For. Tramada won the Best SaaS (outside US) category in the 2015-16 Cloud Awards acknowledging our ongoing technology leadership and innovation.

Travel Information InsightsThe core of Tramada’s vision from the very beginning has been processing and storage of booking data and providing valuable insights into that information. In fact, Tramada stands for Travel Management Data. A sophisticated suite of 54 reports specifically designed to meet the needs of travel agencies is part of the standard offering.

Tramada also offers a fully integrated Business Intelligence solution that enables travel agencies to report on their client data in real time, customise their own reports and dashboards and share these with their clients.

Our Partnerstramada® works with any, or all, major GDS providing seamless workflow integrations with Sabre, Amadeus and Travelport.

With over 40 integrations, tramada® is a data integration hub with configurable plug-in modules to aggregate information from your GDS and other online content providers such as Expedia.

We also share information with external best of breed applications in the fields of HR, Payments, expense management, eMarketing and CRM.

Travel Technology Platform for the Futuretramada® is cloud based, offered via Software as a Service (SaaS) - enabling anyone with a browser and an internet connected device access to its protected travel management and reporting solution.

tramada® is secure, scalable, proven and resilient. Tramada manages and ensures the software platform is continually maintained, with quality and feature rich upgrades while providing data security to meet regulatory requirements such as PCI DSS compliance.

Tramada continuously improves the product with feedback from clients through the support function and client enhancement requests with our agile iterative product release cycle.

Most importantly, as experts in travel workflow automation, Tramada takes a thought leadership role in constantly searching out new technologies to partner or integrate with.

Tramada customers can focus on their business and know with confidence that Tramada is taking care of ensuring that the software is leading edge, secure and will continue to provide them with the competitive advantage they will need in the future.

Change Management & Customer CareTramada looks after our customers through every stage of the journey. From implementation, training new users and new product training in addition to ongoing support and optimisation.

Tramada is experienced at assisting businesses change systems and recognise that this can be a difficult process. We are able to assist in managing a smooth transition from existing technology to tramada® including change management, installation and workflow optimisation.

Support is provided by our Sydney based Support Centre by phone and on-line via our real-time two way logging system. We enable customers to self-service with an extensive Knowledge Base, online help pages and document library.