transform 09 kofax for the enterprise moving from departmental solutions to the enterprise ...
DESCRIPTION
This presentation discusses the benefits that our customers have as they move document capture from the Program to the Command.TRANSCRIPT
Kofax for the Enterprise
Moving from Departmental Solutions
to the Enterprise
Kofax for the Enterprise
Moving from Departmental Solutions
to the Enterprise
Chris HauserSenior Account Executive
Department of Defense Software & Solution Sales
Chris HauserSenior Account Executive
Department of Defense Software & Solution Sales
Slide 1
World’s Largest Information Capture Vendor
Successful• The market leader in information capture• 20+ years in business• $430 million est. annual revenue FY10• 276% revenue growth over 10 years• 132,000 Kofax Capture licenses sold• 23,000+ customers• 25 billion+ images under maintenance• $80 million in cash, no debt
Focused• 16% of software revenue goes into R&D
Global• 1200 employees in 36 countries• 1200 resellers in 60 countries• 70 worldwide distributors• 9 global OEM partners
Who Uses Kofax?
• 492 Federal Agencies•Examples of Agencies who have standardized on Kofax
• Civilian - IRS• DOD – Air Force
Army Human Resources Command• Intel - CIA• Independent/Executive branch – NARA OPM
•DC based Education, Services and Engineering Team•Federal User Community provides direct line to Engineering
Objective
•Trends•Departmental vs. Enterprise?•Departmental or Project Solution Requirements•Enterprise Requirements•How to Seamlessly Extend, Expand, and
Upgrade•Consolidation•Customer Examples
Slide 4 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
The Value of Capture to Process
Slide 5 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
“Unfortunately, the dirty secret of content management and even BPM is document ingestion.
“The true cost of these systems lies in the labor associated with on-boarding branch level paper documents into the system.
“To be effective, content management systems require an intelligent taxonomy be applied to the documents as they enter the system. This is accomplished with the latest generation of capture recognition and transformation engines.”
Forrester March 2009
Capture and the Process
Capture delivers • Increased business velocity – intelligent electronic documents •Business climate – better, faster, cheaper • Improved data •Reduced costs •Reduced cycle times
Page 6 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
“Capture is now a critical business system that improves core business processes and competitiveness”
Harvey Spencer, 2009
Why is Capture Strategic?
• Increased use of multiple different devices to capture paper• Increased need to optimize business equipment usage•Explosion in the Workgroup Scanner Market• Integration of fax servers to enable better control• Increased use of document centric-BPM/workflow solutions• Increase in internal/external network capacity and capability
to deliver necessary bandwidth to support “image-based” applications
•Completion of investment on ECM strategy and most are realizing capture has been neglected and prohibiting realization of ROI
•Compliance (both external and internal)•The digital mailroom
Page 7 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Definitions
Departmental1. Scan to archive2. Dedicated software solution for specific use cases or projects3. Not a shared solution or shared service by multiple departments4. Resources dedicated to the specific department or use case
Enterprise5. Enterprise software serves multiple departments or lines of
business.6. Suite of programs with development tools for customization7. Characteristics are performance, scalability, and robustness 8. Interfaces to other enterprise systems and is centrally managed
Slide 8 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
• Not defined by volume
• Some departmental solutions process very high volumes
• Some enterprise solutions are transactional and do not process a high volume, but each document has high business value
Characteristics
Departmental• Low to high volume • Corporate back office focus • Batch centric or folder based • Dedicated resources
Enterprise• Multiple departments or lines of business • Distributed/multi-location • Service Level Agreement driven• Formalized plans for business continuity and disaster recovery• Extendable• Standards based – supports existing IT standards• Customizable• Shared resources
Slide 9 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Departmental Solution
Slide 10 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
•Capture starts off as a departmental solution•Archival or late capture in nature• Leveraging established technologies
Scan to Archive
Collect Transform Deliver
Scan Recognition Validation Release
Kofax CaptureCapture Basic Transformation 100+ Connectors
Departmental Solution Drivers
•Document retention objective (Records Management) •Shared Access (Productivity) •Direct integration to ECM repository •Performs all the capture requirements •Reduced office space requirements (document storage)
Slide 11 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Collect Transform Deliver
Scan Recognition Validation Release
Kofax CaptureCapture Basic Transformation 100+ Connectors
Moving Toward An Enterprise Solution
Slide 12 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Distributed Capture
Collect Transform Deliver
Scan Recognition Validation Release
Kofax CaptureCapture Basic Transformation 100+ Connectors
Expanding Within the Enterprise
Slide 13 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Departments Lines of Business
INVOICE
Accounts Payable New Account Opening
ORDER
Sales Operations Branch Banking
CONTRACT
Legal Loan Origination
Human Resources
REVIEW
Funds Transfer
Transactional in nature
Straight-through processing
Early capture – capture to process
Service Level Agreement measured
Enterprise Solution Drivers
•Capture to process •Cross departmental •Multi-location • Leverage front office assets with back office infrastructure •Transactional oriented •Process initiation •Reduce human touch points • Increase efficiency •Situational awareness (real-time systems) •Scalability, redundancy and high availability
Slide 14 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Today
Time
Au
tom
atio
n V
alu
e
Process Initiation
Distributed Capture
Business Process Automation
Document Capture
Forms Processing
Intelligent Document
Recognition
Integrated Workflow & Rules Mgmt
Integrated Business
Intelligence
Scan to Archive
Scan to Process
Document Driven Business Process
Automation
Decision Management
Slide 15 Transform 2009: Media Briefing
Collect Transform Deliver
Scan Recognition Validation Release
Kofax CaptureCapture Basic Transformation 100+ Connectors
Kofax Transformation ModulesIntelligent Document Recognition
ECM
BPM
ERP
Business Systems
Reporting
Systems ManagementCA, IBM ,HP,
MSFT
Enterprise Framework
Slide 16 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Kofax Monitor
Platform Shared Services
Extend capture to the earliest point in the process Automate, accelerate and reduce operating costsEnable standardized corporate systemsEnd to end process monitoring and reportingStandard resources utilized by the entire platform
Val
ue
• Business Process Monitoring
• Business Process Automation
• Higher Value Proposition
• High Availability
• Disaster Recovery
• SNMP Enterprise
• Archival
Layering a Solution
Slide 17 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Scalability
Slide 18 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Image Perfection
TransformIntelligentDocument
Recognition
CaptureField
Front-OfficeBack-Office
DeliverBack-End
Interoperability
CaptureField
Front-OfficeBack-Office
DeliverBack-End
Interoperability
CaptureField
Front-OfficeBack-Office
CaptureField
Front-OfficeBack-Office
TransformIntelligentDocument
Recognition
TransformIntelligentDocument
Recognition
TransformIntelligentDocument
Recognition
TransformIntelligentDocument
Recognition
TransformIntelligentDocument
Recognition
TransformIntelligentDocument
Recognition
DeliverBack-End
Interoperability
Image Perfection
TransformIntelligentDocument
Recognition
CaptureField
Front-OfficeBack-Office
DeliverBack-End
Interoperability
Site 2
Image Perfection
TransformIntelligentDocument
Recognition
CaptureField
Front-OfficeBack-Office
DeliverBack-End
Interoperability
Site 1
Disaster Recovery
Slide 19 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Customized Panels
Incremental Customization
Auto-Classify
InvoiceContractOrder
Auto-Separate
? ?
Auto-Extract
Deliver• ECM• Workflo
w• ERP• CRM
Extract• Key from
image• OCR• ICR• OMR
Collect
SeparateValidate
Customized UICustomized
Business Rules
Custom Export
Connector
Customized Import
Custom Workflow
Custom ModuleSuite
Customized Processing
Slide 20 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Consolidation
•Ad hoc desktop scanning•MFP scanning and fax•Departmental multi-vendor capture solutions
• Vendor 1 for invoice processing• Vendor 2 for HR documents• Vendor 3 for legal• Vendor 4 for archival scanning
•Custom IT developed applications
Slide 21 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Consolidation
Slide 22 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Scan to
Scan to
Fax
Scan to
Archive
Scan to
Process
Scan to
Folder
Disconnected Corporate Silos
Consolidation Benefits
Slide 23 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Benefit Description
Standardization Single pipe processing content
SLA Management Standard monitoring and reporting
Security Single point for user management and control in defining permissions and roles
Utilization Optimize utilization of devices, users, and CPU resources to maximize ROI
Reporting All documents whether processed via a desktop scanner, MFP, fax, or production scanner are traced through the system end-to-end regardless of the process
Staffing Simplified training and support
Support World-wide support through a single support organization
Centralized Management Centrally controlled and administered
Expandability Extend and scale the system as necessary
Customer Examples
Slide 24 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
US Army
•Army Human Resources Command• World’s Largest HR organization• Managing records and processing forms for civilian workforce and 1
million+ soldiers
•Benefit of enterprise capture• Consolidation of training and maintenance for better and easier
support (from 6 different products to one)• Improve document capture process across the entire command and
save money to support the warfighter• Anticipate 2/3 reduction in staff to do complex data capture• Save money by bring capture contracts in-house
Slide 25 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Banking
•Major US-based bank•Kofax supports solutions in three divisions
• Wholesale Banking Division• Capture of 60 million pages per year: insurance forms, account
documents, tax forms, invoices…
• Business Banking Division• Processes 11 million financial documents annually
• Corporate Properties Unit• Invoice automation for accounts payable process
Slide 26 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Business Process Outsourcing
•Swiss Post Document Services• Leading BPO for mailroom and
document management solutions
•Distributed Kofax solution throughout Europe•Capture, classifies and extracts data from incoming mail•Delivers data and documents to customer workflows•Enables BPO to meet Service Level Agreements
Slide 27 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Page 28
Enterprise Customer #1
•Fortune 10 – Banking and financial services industry• 3,000+ branches and financial centers (US)• 2,000 locations in 100 countries
•Kofax Capture and Kofax Transformation Modules•Shared services operation
• 3 major processing centers (all US-based)• Consolidation efforts reduced FTEs from 50+ to 28• Major lines of business being serviced
• Mortgage (34 million pages per month)• Auto* (3 million pages per month)• Credit (1 million pages per month)• Student Loans (1 million pages per month)• 600 remote branch offices using Kofax Distributed Capture
•Most recent projects expanded use to Accounts Payable and Distribution Services
Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Enterprise Customer #2
•Fortune 10 – Insurance and financial services industry• 105,000+ employees worldwide
•Kofax Capture• Leverages CITRIX for distributed processing/access
•Shared services operation• 3 major processing centers (2 are US-based / 1 in Malaysia)
• Malaysia operation performs data entry/validation
• Insurance claims processed monthly = 28 Million• Equates to roughly 50M pages processed per month
•Claim cycle time reduced from 3 days to same business day
•Current projects are focused on Globalization and Standardization
Page 29
Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Enterprise Customer #3
• Fortune 50 – Banking and financial services industry (top 5 bank) • 3,300+ bank branches • 3,400 mortgage and consumer finance centers
• Kofax Capture and Kofax Transformation Modules
• Shared services operation• Mortgage (35 million pages per month)
• Metrics• Images per FTE (including management) 2003: 23000|2007: 56000; average
300 FTEs• Image quality (included many metrics including, but not limited to: smudged,
inverted, misidentified, not correctly indexed, many others) 2003: 64%|2007: 99.8% (goal: 3 errors per million images)
• Work divided into cells - 55 scanners/2 ppl per cell/all tasks scan-release performed in cell/not all cells active at all times
• Each cell: 3600 images/hour|1.1m images/month • Delivery service levels: 2003:50%|2007:99+%
Page 30
Enterprise Customer #4
•Customer current profile• $3B US-based global financial services company• Existing Kofax customer since 2002• Mixed environment of thick-client / standalone systems• 1000+ remote sites today – facing increased support issues• Shared service operation model
•Customer vision• Standardize capture across the enterprise• Simplify capture at remote locations (total footprint = 4,000 remote sites)• Eliminate thick client capture • Streamline back-office processing (60 million/year)• Increase visibility into the entire capture process (Reporting & Monitor)• Increase independent financial advisor retention (competitive)
Page 31 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Solution Goals
•Capture at the earliest point
•Accelerate business processes
• Improve customer service
•Reallocate labor to higher value tasks
•Data center compliant
Slide 32 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Distributed Capture
Flexible Input Sources
Advanced Document Automation Capabilities
Traceability and Reporting
Automatic Document Separation and Indexing
Standards Based
Scalable and Redundant
Enterprise Challenges
Slide 33 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Challenge Opportunity
Normally involves multiple IT disciplines
Kofax is a standards based platform that seamlessly integrates into IT infrastructure
• “We are a Microsoft Shop”• “We are an IBM Shop”• “We are an Oracle Shop”
“Our data center is virtualized” Kofax is certified on VMWare
“My users know nothing about scanning”
Kofax provides advanced technologies that remove the complexity of scanning and indexing from the user
“We want to leverage our MFP fleet, email and fax as input sources”
Kofax is able to integrate and communicate with the widest range of sources on the market
“This is a business critical system” Kofax supports a standards based approach to scalability, high availability and disaster recovery
The Big Picture: Leading Through Innovation
Page 34
Ability to process paper and electronic
documents
Ability to process Structured,
Semi-structured, and Unstructured
documents
100s of robust
ECM,
LOB and archive
connectors
Advanced
Metadata
Extraction &
Validation
Automated Document
Classification
Automated Document Separation
Fully automated image perfection
capabilities
Full production, batch capture
capabilities
Customizable capture workflow
Robust document indexing & validation
Centrally managed, distributed
capture capabilities
Kofax delivers what no one else can from a single vendor…
Support for document
scanners and multi-function
peripherals
LDAP & active directory
authentication
Bar Code detection, & PDF
image + text
Multiple Release Capabilities
Disaster Recovery
and Business
Continuity
Industry leading
OCR, ICR and
OMR Stand-alone to
Enterprise
Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
The Big Picture: Leading Through Innovation
Page 35
• Largest capture vendor
• Global presence
• Technology innovation
• Industry leading technical support
• Best of breed product training & certification
• Breadth of product portfolio
• Hard dollar ROI for our customers
• Easy to deploy, install, & configure
• Easy to use – 100% point & click
• Centralized & distributed capabilities
• Batch & transactional capabilities
• Full chain of custody reporting
• High availability & disaster recovery
• Scalable – departmental to enterprise
General Corporate Capabilities General Solution Capabilities
164,590,600,000Images per year licensed to our 20,000 customers worldwide
Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise
Thank You !Thank You !
Slide 36