Transformational Agility- Organizational to Personal

Michael Lutkus and Scott Spohn

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PINNACLE SPEAKER PROFILE

Scott Spohn

• Partner

• DHG Healthcare

• Atlanta

PINNACLE SPEAKER PROFILE

Michael Lutkus

• Senior Manager

• DHG Healthcare

• Cleveland

What is…

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TransformationalAgility

and kəˈnekt

Transformational Agility is…

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“The ability to nimbly NAVIGATE dramatic

change”

Organizational Individual

“Both Personally and

Organizationally”

How Does This Relate to Me?

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1. What…• Consulting

• EI // Finance // Reimbursement • Rev Cycle and Compliance // Strategy

• Assurance• Tax• Transaction Advisory Services

2. Why… • Together, we will become the nation’s premier boutique

healthcare services firm, bringing passion and INNOVATIONto our clients and the communities they serve.

3. How/How to… • This innovation, in whatever fashion we deliver it,

drives considerable change…

• So your ability to help our clients navigate that change is vitally important to our “Why” at DHG Healthcare

• So what do you need to do to deliver on that how?

• You personally need to embody the markers of Transformational Agility to assist our clients in navigating dramatic change…

How to

Foundational Traits

Courage

Curiosity

Defining AttributesAdaptability

Reliability

Resourcefulness

Tenacity

Markers of Transformational Agility

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Foundational Trait – Courage

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Courage Defined -• Committing to becoming your very best, not matter the circumstance.• Doing the right thing, with purpose and conviction – especially when it’s not the easy thing. • Engaging in the tough conversations with a balance of candor, empathy and clarity.• Finally, courage is the perquisite to seeing (and ultimately achieving) the limitless possibilities for your

future.

How Would You Rate Yourself?• 1 to 5 // Developing to Advanced

How Do You Build Courage?• Adopt a “Growth” Mindset• Get Comfortable with Being Uncomfortable• Why Not Me?

Foundational Trait – Curiosity

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Curiosity Defined • Curiosity begins with understanding… • When asking questions, the curious never settles for the “what” or the “how” – they need to understand

the “why;” not to belabor or delay, but develop deeper insight into a situation. • The curious is always eager to embrace the new and strive for their best in the change the new brings. • While valuing the obvious, the curious is always searching for the obscure that may be the key to

transformative insight.

How Would You Rate Yourself?• 1 to 5 // Developing to Advanced

How Do You Build Curiosity?• Dig In• Engage• Expand

Defining Attribute – Adaptability

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Adaptability Defined –• The ability to assess the context of a given situation and effortlessly adjust to changing circumstances. • The adaptable maintains their composure in the face of the challenges and obstacles that will undoubtedly

arise on the journey toward the future. • While adapting to the present, always maintaining an eye toward shaping the future. • The adaptable has the perspective to understand what can be avoided, mitigated or absorbed, and focuses

their reaction in a positive manner.

How Would You Rate Yourself?• 1 to 5 // Developing to Advanced

How Do You Build Adaptability?• Keep it in Context• Offensive Mindset• Remember Purpose

Defining Attribute – Reliability

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Reliability Defied –• Reliability is in the eye of the beholder (peer, leader, partner or client)• When we are reliable, others know that they an depend on us to make the effort to do our best,

whatever the situation might be.• Consistency of performance and trustworthiness of follow-through are the markers of reliability. • The reliable will fall short, but when they do they will take accountability for that short-fall, learn from the

experience and resume their predictable approach.

How Would You Rate Yourself?• 1 to 5 // Developing to Advanced

How do you build your Reliability? • Communication • Drive

Defining Attribute – Resourcefulness

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Resourcefulness defined –• Resourcefulness is using our wits, sound judgement and common sense to solve problems and meet

challenges. • It is using initiative in difficult situations and involves inventing, creating, imagining, synthesizing,

evaluating, classifying, observing and analyzing solutions to overcome the challenges with encounter. • The resourceful is steadfastly committed to the goal, but also “knows what they don’t know;” and when

that occurs makes it a habit to reach out to their network to fill their gap.• Simply put, resourcefulness is dreaming up new ways to meet our goals…

How Would You Rate Yourself?• 1 to 5 // Developing to Advanced

How do you build your Resourcefulness• Build Your Skillset• Build Your Network

Defining Attribute – Tenacity

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Tenacity defined –• While courage is going after a goal when you feel doubt about your abilities; tenacity is the persistence it

takes to keep going after that goal, even when it demands more than you have…• Tenacity is doing the things you know you need done… Even when you don’t feel like doing them. • It calls the internal question, how bad do you want it? Will you be INDEFATIGABLE? • Tenacity does not guarantee success, but does drive the satisfaction that you have given your very best.

How Would You Rate Yourself?• 1 to 5 // Developing to Advanced

How do you build your Tenacity?• Develop a Bias for Action• Keep Your Goal Out Front• Go For It One Bite at a Time

What is…

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• It Applies to All of Us• The handful of examples we shared show many of you

are already demonstrating it…

• The Markers of Transformational Agility • Enable you to navigate our clients through dramatic

change…

• Enables Us to Fulfill Our “Why” • Bringing PASSION and INNOVATION to Our Clients

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TransformationalAgility

Scott SpohnPartnerAtlanta, Georgia

Michael LutkusSenior ManagerCleveland, Ohio

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