transformational leadership - retail with a purpose · 2014-09-03 · transformational leadership -...
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Transformational Leadership -
Retail with a Purpose
Suzanne Ackerman-Berman
Pick n Pay, South Africa
June 2014
52 cities
• Number of African
cities with > 1 million
people
• Same as in Western
Europe
Africa in numbers
Japan
Switzerlan
d
Eastern
Europe
Italy
India
China
UK
United
States
Germany
Spain
Portugal
France
Belgium /
Netherlands
Japan
“Make the customer Queen and she will make you King”
Core Philosophy: 4 legs of a table
“ ……what exactly is SOCIAL JUSTICE?............obligation to address the inequalities of the past
………….it is not only doing the right
thing, but …Knowing what the right thing is to do!
Be ethical
Obey laws and regulations
Be profitable
Contribute resources towards community development & welfare
Obligation to do what is right, just and fair and to
avoid harm
Law is society’s codification of right
and wrong.
The foundation upon which all others rest Economic Responsibilities
Legal Responsibilities
Ethical Responsibilities
Philanthropic Responsibilities
Adapted from: Carroll, 1991
Be a Good Corporate citizen
We set out to change lives from the ground up
The Ackerman Pick n Pay Foundation MISSION
We partner with communities to create sustainable enterprises to endeavor to spread wealth throughout the community
Anna Phosa Dreamland Piggery
• Technical assistance with facility layout • Conform to standards
Tshivhase Tea Estate • Working with fresh
produce suppliers to ensure sustainable farming practices.
• Access to formal supply chain through corporate branding
Small Business Incubator
To facilitate SMMEs’ and EMEs’ intro to Pick n Pay through mentorship, guidance and support
• 3 Tiers of support •BABY < R5m •TODDLER between R5m – R8m •TEEN > R8m
•Giving Access to
Market and mentorship for small entrepreneurs
Nontwenhle Mchunu
Speciality chocolate supplier to PnP
• Coming together – • empowering individuals, • creating jobs, • alleviating poverty
• Advice on and access to Financial assistance
Sibusiso Tshabalala – entrepreneur – charcoal supplier to PnP group
Cwebeni Project • Mapping supplier risk in
relation to climate change • Specialised skills
development • Environmental impact • Community participation
ENTERPRISE DEVELOPMENT PROCESS
IDENTIFY
INDUSTRY
SOURCE
SUPPLIER
ASSESS
NEEDS
APPLY
MENTOR
SHIP
FINANCE
MARKET
ACCESS
ED Process
Identify industry
Source supplier
Assess needs
Source mentorship
Funding
Access to market
Monitor and
measure
invest