Accenture Publishing Solutions 1

TransformationalManaged NetworkServices

Accelerating your transformation to an IP world.

The ChallengeEnterprises today are finding it increasinglydifficult to reconcile the demands that theirbusinesses are placing on network capacity andperformance with the commercial imperative ofrationalising investment and driving operationalefficiencies.

As businesses have continued to growmany have been forced to makeincremental and non-strategicinvestments in their network. Theseinvestments have often resulted incomplex and inefficientinfrastructures that are characterisedby high fixed costs, limited scalabilityand an inability to effectively supportIP based business applications.

Additionally, many enterprises arefinding it increasingly challenging tosecure the required network resourcesand are diverting valuable focus awayfrom managing their core business.

Specifically, common challengesinclude:

Rising network and service

management costs

� Rising network operation andmaintenance costs

� Imminent infrastructure investmentrequirements

� High fixed to variable cost ratio� Rising service management costs

Multiple networks, technologies

and third party contracts

� Multiple voice and data networkswith varying technologies andprotocols

� Complex network topology thathas evolved over time – sometimesthrough mergers and acquisitions

� Multiple service provider contractsproviding limited term and volumediscounts

Limited scalability and restricted

functionality

� Ageing technologies and designswith limited scalability

� Inability to support IP basedbusiness applications

Sub-optimal network and service

management performance

� Lack of clear accountability fordelivering an end-to-end service

� Lack of clear governancemechanism for defining, managingand reporting the required qualityof service (QoS) and service levelagreements (SLAs)

Increasing battle for skilled

resources

� Skilled resources increasingly moredifficult to find

� Required skill profiles becomingmore expensive

Increasing risk to the business

� Natural disasters and poweroutages

� Malicious security breaches� Virus infections� Internal abuse or misuse of systems� Fraudulent activity

The SolutionMacro Zed Technologies offer a Managed Network Service (MNS) solution that can directly address these issues. Our solution is built on best-in-class network infrastructure and management capabilities and can offer a compelling and highly price-competitive service that can improve performance at a lower cost.

The MNS solution is delivered as part of an outsourcing agreement under which Accenture and BT take management responsibility for, and potentially ownership of, your network infrastructure and transform it to an IP based platform.

We then continue to manage the day-to-day operations for the duration of the contract period, allowing you to focus on your core business.

Our solution incorporates new technology options such as Multi Protocol Label Switching (MPLS), which delivers the fast switching capability of layer 2 technology with the flexibility and scalability advantages of IP.

We can accommodate the specific needs of your business and can tailor the MNS solution to align with your requirements, for instance:

� Where full IP-Telephony (IPT) is noteconomically viable we can deliverpragmatic partial Voice over IP(VoIP) solutions that can carryvoice traffic over the WAN bututilise the existing PBX estate.

� Services from other networkproviders can also be accommodated,yet we still provide end-to-endmanagement of the environment.

Using our proven programme management capabilities we can ensure the transition to your new infrastructure is seamless to the daily operations of your enterprise.

The result is a converged IP network that can be integrated with Wireless LAN (WLAN) and mobile networks to deliver applications and solutions across multiple platforms and devices.

IP Xelerant

In order to fully understand how our MNS solution can deliver benefits to your business we have developed a six-week network diagnostic – IP Xelerant.

The objective of this diagnostic is to identify the technical, operational and commercial benefits of a Managed Network Service through a detailed study of the As-Is network and the business requirements. In particular, the diagnostic will provide:

� An assessment of the As-Is voiceand data networks

� An assessment of the networkrequirements based on the needs ofyour enterprise

� A To-Be network design based onconverged IP voice and datatechnologies

� Quantification of the businessbenefits associated with anAccenture/BT MNS solution

Our MNS solution involves a numberof key elements:

Design and implementation of an

Accenture/BT transformed managed

IP network, including:

� Transformation of the voice anddata networks to a converged IPplatform

� Refresh of the voice and datanetwork infrastructure to supportthe converged platform

� Transition and transformationmanagement to ensure a seamlessmigration

Transfer of network management

responsibility to Accenture/BT,

including:

� Novation and consolidation ofexisting third party contracts

� Ownership of the end-to-endservice delivery for the As-Is voiceand data networks

Operation of the To-Be network,

including:

� Day-to-day responsibility forservice delivery and networkmanagement

� Voice and data network serviceprovision

� Proactive voice and data networkmonitoring and management

� Hardware and softwaremaintenance and repair

� Management and maintenance ofremote access services (RAS), Internetaccess and security firewalls

� Management and maintenance ofAutomatic Call Distributors (ACD)

� Network capacity planning� Service management including SLA

and QoS management� Tier 2 and 3 Helpdesk with

dedicated support� Management and deployment of

network Installations, Moves,Additions and Changes (IMACs)

To deliver the solution, we canleverage our combined scale andalliances with leading equipmentmanufacturers such as Cisco. At theend of the contract period youchoose to either extend theoutsourcing relationship or take onthe day-to-day operation of the newnetwork yourself.

Key elements Outputs

IP Xelerant• 6-8 week diagnostic• Opportunity assessment to validate the potential benefits based

on your usage/profiles and business benefits

• Baselined network usage profile• IP network transformation roadmap• Value realisation statement with key benefits

MNS

• 5+ year outsourcing contract• Transformation of your network to an IP based future next generation infrastructure• Management of day-to-day operations with low-cost model and guaranteed quality

of service

• Transformed IP network• Lower cost future-proof architecture• Proven managed service with guaranteed

delivery

Our MNS solution maximises the benefits of convergence by providing an integratedapproach to network transformation,management and operation.

For a typical large enterprise with high-volume internal traffic we can:

� Help reduce your total networkcosts by between 15-40% byconsolidating existing serviceprovider contracts and transformingyour network to the Accenture/BTconverged IP network model

� Deliver back to you a nextgeneration IP platform with an exitcost that can be significantly lowerthan your projected base costs

� Transfer your current fixed costbase to a more flexible variableprofile with options for reducing(and eliminating) CAPEX

� Deliver you enhanced networkperformance with guaranteedservice levels– Network availability of 99.95%*– Implementation of clearperformance/QoS metrics and SLAs– Formalised performancereporting process and governancestructure– Provision of a single point ofaccountability for managing theend-to-end service

� Help simplify your operating modelby consolidating third partycontracts and billing arrangements

� Bear the transformation risk onyour behalf – helping to reduceyour exposure to commercial,delivery, security and performancerisks, allowing you to focus onrunning your business

� Provide you with a transformednetwork that positions you foradvanced IP based businessapplications such as VoIP, IP videoconferencing, unified messagingand telecommuting

*Dependent on the network designagreed with the client

The Benefits

The Macro Zed Technologies MNS solution

can provide you with a converged managed network for a fixed price that includes the infrastructure required for transformation.

In the current business environment, great importance is placed on the availability of an organisation’s IT infrastructure. Our Managed Network Services are a valuable tool in protecting organisations revenue, helping maintain the operational availability of the network environment.

Maximising the availability of the network means your organisation is able to respond more effectively to business opportunities as they arise, thus capitalising the return on your IT investment.

Our Managed Data Services are designed to help businesses achieve reductions in IT infrastructure downtime by pro-actively responding to events as they occur, therefore reducing or eliminating the impact to the end user.

Key benefits include:total management from device to network24/7 remote monitoring and supportworld class NOCinstant access to real-time performance data.

Macro Zed Technologies deliver a transformed Managed Network Service for Sainsbury’s. As part of a broader IT and network transformation programme, Macro Zed transformed the existing legacy WAN and LAN networks in 2013 to create the largest MPLS platform.

This network covers over 700 sites, including 535 stores, 238 petrol filling stations, 5 regional offices, 2 data centres and 50 depots.

Macro Zed continue to manage the day-to-day operations of the data platform, including network monitoring, management and maintenance.

The provision of data services is absolutely critical to the daily operations of the Sainsbury’s business and supports a real-time supply chain management system, a credit card authorisation system, and on-site ATMs. Macro Zed worked to deliver the refreshed

WAN in only three months, whilst ensuring that the programme was seamless to the daily operations of the business.

We are currently in the design phase of a WLAN (Wireless LAN) solution for stores that will be used to support real-time updates to the supply chain management system via mobile barcode scanners and printers. This will create a fully converged mobile and fixed IP platform capable of supporting IP applications across the business.

“This has been a tremendous example of what can be achieved when people work in a partnership to achieve a goal” (Macro Zed Project Manager)

Real credentials

Macro Zed Technologies have a proven track record of delivering Managed Network Solutions. We have worked both individually and together to help deliver compelling propositions that can deliver sustainable value to our clients.

About Macro Zed Technologies

Since 2004, we have been in the field of computer hardware and networking . We started with Desktop PC assembling & gradually move into providing computer services on call basis & AMC services and later on got some corporate contracts for LAN & WAN.

Today we became a leading integrator and service provider in all over India and other SAARC Countries viz. Nepal, Bhutan and Bangladesh. We have build up a good and skilled team of engineers in every vertical on IT & ITeS Sector. They are enough tested by the various jobs in their specified vertical.

Our end to end solution starts from preparation of Detail Project Report (DPR) to Implementation to Post Project Management on the following solutions• Servers (hardware/software) andData Storage System on any platform• Workstations, Desktop PC &Laptop• Printers, Plotters, Heavy DutyCopiers• Data Centre InfrastructureEquipments viz. UPS, PAC, FD & FA,VESDA etc.• Video Conferencing System andTele-presence System• End to end Networking Solution,VSAT, Campus Networking with end toend Star Topology• Complete Building ManagementSystem (BMS) & Building SecuritySolutions like DFMD, Baggage Scanner,Boom Barrier, UVS, CCTV Surveillance,PA System etc.• Software, Website Comfortably• We do provide AMC Service withspares and without spares both accordingto the customer’s choice and need.