Accenture Publishing Solutions 1

TransformationalManaged NetworkServices

Accelerating your transformation to an IP world.

The ChallengeEnterprises today are finding it increasinglydifficult to reconcile the demands that theirbusinesses are placing on network capacity andperformance with the commercial imperative ofrationalising investment and driving operationalefficiencies.

As businesses have continued to growmany have been forced to makeincremental and non-strategicinvestments in their network. Theseinvestments have often resulted incomplex and inefficientinfrastructures that are characterisedby high fixed costs, limited scalabilityand an inability to effectively supportIP based business applications.

Additionally, many enterprises arefinding it increasingly challenging tosecure the required network resourcesand are diverting valuable focus awayfrom managing their core business.

Specifically, common challengesinclude:

Rising network and service

management costs

� Rising network operation andmaintenance costs

� Imminent infrastructure investmentrequirements

� High fixed to variable cost ratio� Rising service management costs

Multiple networks, technologies

and third party contracts

� Multiple voice and data networkswith varying technologies andprotocols

� Complex network topology thathas evolved over time – sometimesthrough mergers and acquisitions

� Multiple service provider contractsproviding limited term and volumediscounts

Limited scalability and restricted

functionality

� Ageing technologies and designswith limited scalability

� Inability to support IP basedbusiness applications

Sub-optimal network and service

management performance

� Lack of clear accountability fordelivering an end-to-end service

� Lack of clear governancemechanism for defining, managingand reporting the required qualityof service (QoS) and service levelagreements (SLAs)

Increasing battle for skilled

resources

� Skilled resources increasingly moredifficult to find

� Required skill profiles becomingmore expensive

Increasing risk to the business

� Natural disasters and poweroutages

� Malicious security breaches� Virus infections� Internal abuse or misuse of systems� Fraudulent activity

The SolutionAccenture and BT jointly offer a ManagedNetwork Service (MNS) solution that can directlyaddress these issues. Our solution is built onbest-in-class network infrastructure andmanagement capabilities and can offer acompelling and highly price-competitive servicethat can improve performance at a lower cost.

The MNS solution is delivered as partof an outsourcing agreement underwhich Accenture and BT takemanagement responsibility for, andpotentially ownership of, yournetwork infrastructure and transformit to an IP based platform.

We then continue to manage theday-to-day operations for theduration of the contract period,allowing you to focus on your corebusiness.

Our solution incorporates newtechnology options such as MultiProtocol Label Switching (MPLS),which delivers the fast switchingcapability of layer 2 technology withthe flexibility and scalabilityadvantages of IP.

We can accommodate the specificneeds of your business and can tailorthe MNS solution to align with yourrequirements, for instance:

� Where full IP-Telephony (IPT) is noteconomically viable we can deliverpragmatic partial Voice over IP(VoIP) solutions that can carryvoice traffic over the WAN bututilise the existing PBX estate.

� Services from other networkproviders can also be accommodated,yet we still provide end-to-endmanagement of the environment.

Using our proven programmemanagement capabilities we canensure the transition to your newinfrastructure is seamless to the dailyoperations of your enterprise.

The result is a converged IP networkthat can be integrated with WirelessLAN (WLAN) and mobile networks todeliver applications and solutionsacross multiple platforms and devices.

IP Xelerant

In order to fully understand how our MNS solution can deliver benefitsto your business we have developed a six-week network diagnostic – IP Xelerant.

The objective of this diagnostic is toidentify the technical, operationaland commercial benefits of aManaged Network Service through adetailed study of the As-Is networkand the business requirements. Inparticular, the diagnostic will provide:

� An assessment of the As-Is voiceand data networks

� An assessment of the networkrequirements based on the needs ofyour enterprise

� A To-Be network design based onconverged IP voice and datatechnologies

� Quantification of the businessbenefits associated with anAccenture/BT MNS solution

Our MNS solution involves a numberof key elements:

Design and implementation of an

Accenture/BT transformed managed

IP network, including:

� Transformation of the voice anddata networks to a converged IPplatform

� Refresh of the voice and datanetwork infrastructure to supportthe converged platform

� Transition and transformationmanagement to ensure a seamlessmigration

Transfer of network management

responsibility to Accenture/BT,

including:

� Novation and consolidation ofexisting third party contracts

� Ownership of the end-to-endservice delivery for the As-Is voiceand data networks

Operation of the To-Be network,

including:

� Day-to-day responsibility forservice delivery and networkmanagement

� Voice and data network serviceprovision

� Proactive voice and data networkmonitoring and management

� Hardware and softwaremaintenance and repair

� Management and maintenance ofremote access services (RAS), Internetaccess and security firewalls

� Management and maintenance ofAutomatic Call Distributors (ACD)

� Network capacity planning � Service management including SLA

and QoS management� Tier 2 and 3 Helpdesk with

dedicated support� Management and deployment of

network Installations, Moves,Additions and Changes (IMACs)

To deliver the solution, we canleverage our combined scale andalliances with leading equipmentmanufacturers such as Cisco. At theend of the contract period youchoose to either extend theoutsourcing relationship or take onthe day-to-day operation of the newnetwork yourself.

Key elements Outputs

IP Xelerant• 6-8 week diagnostic• Opportunity assessment to validate the potential benefits based

on your usage/profiles and business benefits

• Baselined network usage profile• IP network transformation roadmap• Value realisation statement with key benefits

MNS

• 5+ year outsourcing contract• Transformation of your network to an IP based future next generation infrastructure• Management of day-to-day operations with low-cost model and guaranteed quality

of service

• Transformed IP network• Lower cost future-proof architecture• Proven managed service with guaranteed

delivery

Our MNS solution maximises the benefits of convergence by providing an integratedapproach to network transformation,management and operation.

For a typical large enterprise withhigh-volume internal traffic we can:

� Help reduce your total networkcosts by between 15-40% byconsolidating existing serviceprovider contracts and transformingyour network to the Accenture/BTconverged IP network model

� Deliver back to you a nextgeneration IP platform with an exitcost that can be significantly lowerthan your projected base costs

� Transfer your current fixed costbase to a more flexible variableprofile with options for reducing(and eliminating) CAPEX

� Deliver you enhanced networkperformance with guaranteedservice levels– Network availability of 99.95%* – Implementation of clearperformance/QoS metrics and SLAs – Formalised performancereporting process and governancestructure– Provision of a single point ofaccountability for managing theend-to-end service

� Help simplify your operating modelby consolidating third partycontracts and billing arrangements

� Bear the transformation risk onyour behalf – helping to reduceyour exposure to commercial,delivery, security and performancerisks, allowing you to focus onrunning your business

� Provide you with a transformednetwork that positions you foradvanced IP based businessapplications such as VoIP, IP videoconferencing, unified messagingand telecommuting

*Dependent on the network designagreed with the client

The Benefits

The Accenture/BT MNS solution can provide you with a converged managed network for afixed price that includes the infrastructurerequired for transformation.

“This is an excellent illustration ofwhere two enterprises have mutuallycompatible capabilities that can becombined to deliver real value to themarketplace." (Mark Bryant, Chief Executive,Communications & High TechAccenture UK and Ireland)

“Our alliance is based on a verysuccessful relationship that hasevolved over many years, and reflectsboth the ambition and intent of ourenterprises to succeed in this market."(Andy Green, Chief Executive, BT Global Services)

Highly price-competitive solutions

By successfully winning a number ofMNS agreements we havedemonstrated that our solution ishighly price-competitive in themarket. Our combined scale and ourrelationships with hardware andsoftware manufacturers allow ourclients to benefit from a number ofprocurement based advantages.

Furthermore, we are committed tocarrying out ongoing price reviews toensure we continue to delivercompetitive, high performancesolutions.

Best-in-class capabilities combined

Accenture is a leading provider ofBusiness Change and Business ProcessOutsourcing services, and BT is aleading provider of network andinfrastructure services.

Accenture has been delivering high-value, long-term outsourcing servicesfor more than 13 years. By leveragingfunctional experience and industryknowledge, Accenture has helped

transform many clients’ non-corebusiness processes into sources ofcompetitive advantage acrossmultiple sectors. As an indicator ofsuccess, almost 20,000 Accentureemployees now work in outsourcing,serving 450 clients across 21industries and 34 countries.

BT has been providing network andinfrastructure solutions to largeenterprises for 17 years, working with80% of the FTSE 100. BT has the mostextensive network coverage in the UKand is the leading provider of WideArea Network (WAN) and IP VirtualPrivate Network (VPN) solutions, with24% market share.

Guaranteeing results

Accenture and BT have established an alliance todeliver outsourcing solutions to our clients. Thisalliance has full board level support and isunderpinned by a joint executive committee anda sales and solution team focused on deliveringcompelling managed network solutions.

Accenture and BT are currentlyworking together to jointly deliver atransformed Managed NetworkService for Sainsbury’s. As part of abroader IT and network transformationprogramme, Accenture and BTtransformed the existing legacy WANand LAN networks in 2002 to createthe largest MPLS platform in the UK.

This network covers over 700 sites,including 535 stores, 238 petrol fillingstations, 5 regional offices, 2 datacentres and 50 depots.

Accenture and BT continue tomanage the day-to-day operations ofthe data platform, including networkmonitoring, management andmaintenance.

The provision of data services isabsolutely critical to the dailyoperations of the Sainsbury’s businessand supports a real-time supply chainmanagement system, a credit cardauthorisation system, and on-siteATMs. Accenture and BT workedtogether to deliver the refreshed

WAN in only three months, whilstensuring that the programme wasseamless to the daily operations ofthe business.

We are currently in the design phaseof a WLAN (Wireless LAN) solution forstores that will be used to supportreal-time updates to the supply chainmanagement system via mobilebarcode scanners and printers. Thiswill create a fully converged mobileand fixed IP platform capable ofsupporting IP applications across thebusiness.

“This has been a tremendous exampleof what can be achieved when peoplework in a partnership to achieve agoal” (Sainsbury’s Project Manager)

Real credentials

Accenture and BT have a proven track record ofdelivering Managed Network Solutions. We haveworked both individually and together to helpdeliver compelling propositions that can deliversustainable value to our clients.

“Together, Accenture and BT candeliver compelling end-to-endsolutions that leverage our individualbest-in-class capabilities to helpdeliver sustainable business benefit.”(Pierre Danon, Chief Executive, BT Retail)

About Accenture

Accenture is a global management consulting, technology services and outsourcingcompany. Committed to delivering innovation, Accenture collaborates with itsclients to help them become high-performance businesses and governments. Withdeep industry and business process expertise, broad global resources and a proventrack record, Accenture can mobilize the right people, skills, and technologies tohelp clients improve their performance. With approximately 90,000 people in 48countries, the company generated net revenues of US$11.8 billion for the fiscalyear ended Aug. 31, 2003. Its home page is www.accenture.com.

About BT

BT is a UK wide communications solution provider with a global reach in thebusiness market. It has a customer base that includes 700,000 homeworkers,845,000 SMEs, 5,500 corporates and 80% of the FTSE 100. With over 104,000employees, BT generated net revenues of £20.2 billion for the fiscal year ended Mar. 31, 2004. Its homepage is www.bt.com.

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