transformeer output naar klant communicatie
DESCRIPTION
Watch me give this presentation in Dutch at: Document Creation & Output Management, November 10th 2012. http://www.smartcompanies.nl/informatielogistiek/van-document-creation-naar-klantcommunicatie.aspxTRANSCRIPT
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Transformeer output naar klantcommunicatie
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Jeroen HuininkCTO, Aia Software
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“Vendor to watch”Gartner”
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“Strong Performer for
“Document Output for
CCM”
“Forrester
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Knoppen
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Klant
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Kanaal
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Klantcommunicatie
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Postkamer
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IT afdeling
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Business
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Organisatie
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CRM & Communicatie
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Customers
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Actief & passief multichannelen
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Boodschap
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Kanaal
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Brand
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Customers
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Kanaal
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CCM is about improved quality
message + channel + brand
= content + layout
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Klant
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CCM is about short time-to-market
communication profiles:
rules & preferences
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CCM is about cost reduction
integrated legacy output
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Knoppen
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CCM is about
putting the business in control over
customer communications