Transforming Lives

for a

Better Future

International

May 24, 2012

DonateLife Strategic Task Force

Rhubella Arata, Nicola Dykes, Prabath Naveendra,

Linda Miller, Kevin Myer, Kathy Selden

A Window to our World

Strengths Financially sound New leadership History of Solid Performance

Weaknesses Not adapting to change Decreasing authorization rates (65% to

Balanced Scorecard

• Beneficiaries – Transplant candidates – Community (Ripple Effect)

• Internal Business Practices

– Increase detection & timely referral – Increase true conversion of potential to actual donors

• Financial Resources – Develop solid financial management to stop losses – Create charitable Foundation for future

• Staff & Resource Development

– Recruit effective practitioners experienced in diversity – Develop role specialization to maximize all donation stages

The Future Begins Today!

Strategic Goal Recommendations

Goal #1 Beneficiary Engagement

Primary objective: Re-establish public trust

Actions:

1) Restructure Board of Directors and recruit new and influential community members

2) Proactive media relationship development

3) Create diverse community advisory council to include donor family members and recipients

Primary objective: Increase authorization rates

Actions:

1) Diversify approach staff

2) Train/retrain approach staff, set expectation of 75% authorization rate

3) Dashboard individual authorization rates

4) Coach staff with rates < 75%

Goal #2 Optimize Donation Opportunities

Goal #3 Financial Growth

Primary objective: Financial stability

Actions:

1) Realign budget adjusting for current activity

2) Lean 6sigma

3) OPO Service redesign to reduce costs

4) Generate revenue through innovative finance models:

Organ SAC Tissue and Eye Living Donor Coordination Fees

A Life Transformed

“We didn’t think we would see our little girl’s next birthday but because of her liver transplant, we will see many, many more together. My love for her is endless and I will always be grateful to the donor family who said yes to donation so that my daughter could have a second chance at life .“

Tom Andres, Donor Father

Our Future

Transforming the lives of Donorland residents,

DonateLife receives the

2017 Community Partner of the Year Award. DonateLife Board Chairman, Captain International attended a special award

ceremony yesterday to accept the partner award and thank Donorland for their

lifesaving work. “I am extremely proud to be a member of this community and

cannot thank the citizens of DonorLand enough for their dedication, passion and

partnership in working to save and transform lives through organ, tissue and eye

donation. Five years ago you gave us the opportunity to prove we could do

better and with your help, we have more save lives and successes to celebrate

than ever before!”

The Space Between

The Space Between What's wrong and right

Is where you'll find me hiding, waiting for you

The Space Between

Your heart and mine

Is the space we'll fill with time

The Space Between...

http://www.youtubecom/watch?v=OPrYsT9IyLY&feature=related

http://www.youtube.com/watch?v=OPrYsT9IyLY&feature=related

Thank you

Have a safe trip home.

International