transforming local services | anton draper | november 2014
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Better Services for Less
November 2014
Transforming services
Public Service Transformation Network – supporting local reform
Why change is needed
Why data and technology are important part of re-inventing services
Why it does not happen
• Technological developments opened up great possibilities • Places understand the need to better share and use informationBUT • uncertain how to do it in a way which would safeguard privacy and comply with
data protection requirementsSO• Use of data lags behind how we live our lives and what we are used to
Uncertainty is the only certainty there is
Example: use of data analytics in Indiana
What makes it work
• Compelling vision – saving children or getting people into work?
• Leadership to make it happen• Seeing problems as horizontal not
vertical• collaboration and co-design
Some questions for us
• How can places be more ambitious in how they use technology to make better use of data to deliver better outcomes?
• What support is needed to build capability and how can we better organise it?
• How do we better join up policy and digital – locally and in the centre?
• Role for Centre of Excellence helping dispel myths and build local trust and relationships?
• Do we need more legislation?• Common platform?
Follow us
@servicereformwww.publicservicetransformation.org