transforming public service delivery through oss
DESCRIPTION
Transforming Public Service Delivery Through OSS MyGOSSCON 2008. Dr. Nor Aliah bt Mohd Zahri Deputy Director General (ICT), Malaysian Administrative Modernisation and Management Planning Unit (MAMPU)TRANSCRIPT
Transforming Public Service Delivery Through OSS5th November 2008
Malaysian Government OSS ConferenceMyGOSSCON 2008
2Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
Outline
Introduction OSS Master Plan Phase II Achievements Public Service Delivery and OSS Savings Conclusion
3Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
Introduction
Growing expectations from citizens on public service delivery
Government is committed to meeting expectations Customer friendly services Quality and efficient services
One Service, One Delivery, “No Wrong Door” Emphasises transformation in
public service delivery
4Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
Introduction
ICT enables public service delivery transformation One Stop Centres Government Portals
Information at your fingertips e-Government services
mySMS myBayar myForms
Various ICT initiatives in progress to enhance public service delivery
5Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
Open Source Software (OSS) Program instructed and approved by Cabinet
Approved by the GITIC on 19th February 2004
Announcement of OSS Master Plan on 16th July 2004
Formulated through consultative process involving government agencies, institutions of higher learning, nonprofit organizations
OSS Master Plan- Announcement -
6Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
OSS Objectives
Reduce total cost of ownership
Increase freedom of choice of software usage
Increase interoperability among systems Increase growth of ICT industry
Increase growth of OSS user and developer community
Reduce digital divide
Guiding Principles
Fit for purpose
Least disruptive to operations
Co-existence with other legacy proprietary systems
Leverage on existing facilities, hardware, software and expertise
Not driven or controlled by hardware or software vendors
To encourage OSS implementation
OSS Master Plan- GOM Direction on OSS -
7Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
Develop OSS Technical
Implementation Plan For the Public
Sector
Promote Creativity And Innovativeness Via R&D To Harness
Competitiveness
Provide Incentive To Prosper The Development Of OSS Solutions
Entrust A Governing Body To Champion
Monitor & Drive The OSS
Implementation
Train And Develop Human Resource To Support OSS Implementation
11
22
33 44Continuous
Development of Policies & Legal Direction To
Encourage Utilisation & Production Of OSS
55
66
Optimise Resources By Encouraging
Smart Partnerships With Relevant Organisations
77MAMPU
MAMPU
MOE MOSTI Attorney General
MOSTI
MAMPU
OSS Master Plan- Framework / Strategic Thrust Areas -
8Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
OSS Master Plan- Implementation Road Map -
9Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
Laying theFoundation
EarlyAdoption
AcceleratedAdoption
Self Reliance
SHORT TERM (0 - 2 years) MID TERM (2 – 5 years) LONG TERM ( > 5 years)
Moving forwardWe Are Here
A long-term project Short-term successfully laid the foundation Accelerated Adoption in progress within The Ninth
Malaysian Plan (2006-2010)
OSS Master Plan- Where Are We Now -
10Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
OSCC established in 2004 OSS reference centre
for agencies Services provided:
OSS Training & Certification
OSS Promotion Technical Support R & D Consultancy Collaboration
OSS Master Plan- Open Source Competency Centre (OSCC) -
11 11Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
OSS Economy Sustainability Model
Leverage on existing resources
The delivery of OSS Solutions and Services achieved through active engagement via OSCC as the bridge
OSS Master Plan- Smart Partnership -
12Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
OSS Implementation Guidelines
(2008 edition)
Malaysian Government Interoperability Framework for
OSS (MyGIFOSS)(2008 edition)
Phase II AchievementsOSS Policies, Standards & Guidelines
Web Application Guidelines
OSS ReferenceArchitecture
All documents are downloadable from http://opensource.mampu.gov.my or
http://www.oscc.org.my
13Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
MyWorkSpace
Phase II Achievements- R & D -
● MySpamGuard (ver 2)● MySurfGuard● MyNetWatch (ver 2)● MyMeeting● MyWorkSpace● MySurveillance
● Available to ALL government agencies
● Product training provided● Product website available
● Contains Guides, FAQ, Links, Source Codes
OSCC R&D Products For Use by Government Agencies:
14Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
Knowledge Bank links Public Sector, R&D and Business communities
To build and sustain the OSS ecosystem
Built new Community of Practice (CoP) platform
Upgraded OSS Portal
Enhanced Knowledge Bank
Developed and implemented e-Marketplace
Knowledge Bank enhancement Upgrade to user friendly system for knowledge sharing
General users Developers
Examples of information resources
Collaborative workspaces (wiki, discussion, files) Collection of case studies Master List of OSS adoption and OSCC product utilization
Portal and Knowledge Bank Enhancement
Phase II Achievements- R & D -
15Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
Upgraded OSS Portal Enhanced Knowledge Bank - Users
Enhanced Knowledge
Bank - Developers
Phase II Achievements- R & D -
16Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
e-Marketplace To facilitate OSS demand and supply requirements
Government Agencies to post service and support requests OSS service providers to post and supply services
Phase II Achievements- R & D -
17Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
The OSS Development Toolkit is a collection of OSS tools suitable for use in Windows environment and intended to be used for application development.
The goal is to provide alternatives to proprietary tools and to help developers in finding the right ones easily.
OSS Development Toolkit
Phase II Achievements- R & D -
18Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
Advanced Virtualization Facility (AVF)
A service to agencies with hardware or expertise constraints to 'test drive' OSS solutions
Accelerates buy-in of OSS solutions by agencies
Online request form at http://opensource.mampu.gov.my
Sistem USAHA – MIS for top management
Government Initiative Information System developed within 3 weeks
Replicable to other agencies
Phase II Achievements- R & D -
19Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
4199 PTM trained (till September 2008) by OSCC
1934 trained in Phase II
SUK Terengganu Bestari.Comm community centres 20193 public servants and community trained
K-Perak - 6338 public servants and community
SUK Kedah has trained 1900 staff on OpenOffice.org since 2003
745
323
433433
OSCC Phase II Training
OpenOffice.org OSCC Product Programming System
30,00030,000 public sector staff and community trained from OSS projects
Phase II Achievements- OSS Competency Development -
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● OSCC Certification Standards introduced
● Certify and benchmark OSS skills in Public Sector
● Certifications for 2008
● Certified Linux Administrator 01 (CLA01)
● 19 Sept 2008: Certification Review Committee (ComRC) reviewed CLA01
● 13-24 Oct 2008: CLA01 training at INTAN● 17-25 Nov 2008: CLA01 training at OSCC
● Certified Linux Administrator 02 (CLA02)
● Training scheduled for December 2008● Certifications planned for 2009
● Certified OpenOffice.org / Linux (COOOL)
● Certified Open Source Web Developer (COSWD)
Phase II Achievements- OSS Certification Program -
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OSCC eNewsletter Published monthly Latest information on:
OSS Adoption Trend and Figures Seminar/Events Latest OSS Development for all Public Sector
Agencies OSS Migration
Benchmarking Report Published quarterly Contains performance benchmarks of
various OSS solutions
Phase II Achievements- OSCC Newsletter & Benchmarking Report -
22Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
Countries seeking collaboration with OSCC South Africa Saudi Arabia
Collaboration with industry through: Industry Participation Plan (IPP) /
Workshop ODF Olympiad Chinese Chamber of Commerce
Collaboration with universities: OSS IPTA/Polytechnic
Development Committee OSS ICT IPTA Committee INCOSSH 2008 Conference
Phase II AchievementsCommunication & Collaboration
23Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
2003
2004
2005
2006
2007
2008
0
50
100
150
200
250
300
350
25255151
9292
131131163163
327327
Malaysian Government Open Source Software Adoption
Number of Agencies (By Year)
Year
No.
of
Age
ncie
s
Government Agencies adopting OSS
Phase II AchievementsOSS Adoption
Total Implementations:
936
1208% increase since 2003
24
30
/09
/07
30
/10
/07
30
/11
/07
31
/12
/07
31
/01
/08
1/3
/08
19
/03
/08
7/5
/08
29
/05
/08
20
/06
/08
23
/06/
08
02
/07
/08
08
/07
/08
22
/07
/08
05
/08/
08
14
/08/
08
27
/08
/08
08
/09
/08
16
/09
/08
22
/09
/08
29
/09
/08
0
20
40
60
80
100
120
140
160
28 28 2832 32 32
47
63 6468
85 86 86 87 89
107 107
137 137 137 137
No. Agencies Reporting Usage of OpenOffice.org
OpenOffice.org
Date
No
. of
Ag
en
cie
s
Increase of over 90 agencies since announcement of MAMPU OpenOffice.org Migration Policy
Phase II AchievementsOpenOffice.org Usage in Agencies
25
0
50
100
150
200
250
OSS Applications Considered In The Next 6 Months (as of Sept 2008)
Evolution
FirefoxOpenOffice.orgJoomla
OpenCRMCompiereAdempiereApache
SendmailPostfixeGroupwareZimbra
dotProjectBeowulfVirtualBox
XenMySQLPostgreSQLOthers
OSS Applications/Systems
No
. of A
ge
ncie
s
Over 222 agencies planning to implement OpenOffice.org over next 6 months
OpenOffice.org
Phase II AchievementsOpenOffice.org Planned Adoption
26Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
OSS widely adopted in Public Sector 50% of agencies use OSS currently Reflects confidence and viability of
OSS solutions Towards cost-effective public service
delivery OSS can accelerate provision of quality
customer services
Reliable Content Management System
Reduction in software licensing costs Increase competency development
With help from source codes
Public Service Delivery and OSS
27Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
OSS Case Study Awards highlights public service delivery achievements
Sistem Maklumat Vetrinar Negeri Pahang (SMVP)
Faster permit processing
Sistem ICT e-Kerajaan Bersepadu Negeri Terengganu (T-eG)
One system serving multiple communities
eSILA – Sistem Maklumat Latihan On-Line (JPA)
Reduced waiting time for scholarships
Public Service Delivery and OSS
28Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
Effective service delivery with minimalist OSCC products and services
MyMeeting Online, paperless meeting management system
MyNetWatch Active monitoring of ICT hardware resources against disruption
MyWorkSpace
Email collaboration suite for more effective communication Advanced Virtualization Facility (AVF)
Facility for agency to testdrive OSS solutions remotely OSS Development Toolkit
Cost-effective tools for in-house software development activities Product training and implementation support provided to agency at no
cost
Public Service Delivery and OSS
29Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
Green IT efforts focus on using computing resources efficiently Helping governments to protect environment
Public Service Delivery and OSSGreen IT
“ICT is responsible for 1 billion tonnes of CO2 emissions each year” – Gillian Meron, UK Cabinet Office Minister, September 2007
“IT clearly contributes to energy consumption and pollution, but also offers ways to reduce environmental impact.” – Gartner, April 2007
30Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
Developments in IT hardware and software accelerated Green IT initiatives
Energy efficient hardware in smaller footprint Advanced resource management features in system software
OSS solutions further boosted Green IT efforts No license fee Many viable alternatives available Easily downloadable from Internet Support from community / vendor available
Public Service Delivery and OSSGreen IT
31Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
Public Service Delivery and OSSGreen IT – Resource Consolidation
Paying for unused computing power !
Computing resources not used efficiently
“One server, one application” trend
Increase in servers require more power, cooling and space
Increase in energy cost Servers are under-utilized
Virtualization can consolidate server resources effectively
Fully utilize server capacity
Reduce servers used
KVM, OpenVZ, VirtualBox
(Source: VMWare)
32Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
OSS can extend product lifespan Source code included
Modifications can be made to support or interoperate with older hardware technology
No risk against financial collapse of vendors or vendors withdrawing support for product
Lightweight feature (no software bloat) Older desktop/server with lesser resources can still be used
to run software OpenOffice.org is able to run on desktops with 256MB
memory
Public Service Delivery and OSSGreen IT – Extend Lifespan
33Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
SavingsKnown Savings
Total Estimated Known Savings (2004 – 2008) – Phase I & II
RM 32,692,000RM 32,692,000OpenOffice.org and OSCC Products ●11,020 installed seats of OpenOffice.org in 19 agencies● MySpamGuard installed in 74 agencies● MySurfGuard installed in 40 agencies● MyWorkspace installed in 20 agencies● MyMeeting installed in 26 agencies● MyNetWatch installed in 24 agencies
Other government projects ● OSS Infrastructure in 250 offices for SUK Perak (RM900,000)● OSS on every Desktop in MBMB (RM120,000)●OSS for applications Perbadanan Memajukan Iktisad Negeri Terengganu (PMINT) (RM700,000)
Savings can be channelled for more customer focussed projects
34Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
No. OSS Solution
1 OpenOffice.org
a) Agencies 950 475
b) Schools (300,000 desktops) 80 24
2 OSCC Products
a) MySpamGuard (1 per agency) 35,000 25.2
b) MySurfGuard (1 per agency) 30,000 21.6
c) MyMeeting (1 per agency) 150,000 108
d) MyWorkSpace (Per desktop) 350 175
e) MyNetWatch (1 per agency) 50,000 40
TOTAL 868.8
License Savings Per Unit (RM)
Savings (RM Million)
SavingsPotential Benefits
Potential Savings of using OpenOffice.org and MAMPU OSCC Products for all agencies
RM 868.8 MillionRM 868.8 MillionNumber of Public Sector agencies nationwide = 720Number of desktops in Public Sector = 500,000
Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia 35Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
Agencies need to comply with the OSS policies, guidelines and standards
Agencies should use OSCC products as much as possible
Provide OSS training to staff Future IT applications developed need to consider the
use of OSS Deploy software that has cross-platform support
Conclusion
36Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
Conclusion
Agencies to consider OSS solutions in implementing their Green IT initiatives Lower overall operational costs Protect the environment
Agencies need to tap the OSS potential in their ICT plans Savings can be used for other projects Increase effectiveness of public service delivery
37Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
THANK YOU
Presenter:Dr. Nor Aliah binti Mohd [email protected]
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