transforming the shopping experience · in-store saleslift compared to odc norms higher penetration...

35
Amy Vener Head of Retail Vertical Strategy Visual Discovery Transforming the shopping experience

Upload: others

Post on 30-Sep-2020

2 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Amy VenerHead of Retail Vertical Strategy

Visual DiscoveryTransforming the shopping experience

Page 2: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Retail is rooted in creating inspiration in people’s lives

Page 3: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

People physically browsed stores to discoverpossibilitiesfor their life

Page 4: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

The shopping spectrum

Experiences

Transaction

Page 5: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Ecommerce changed retail, in service of convenience

Page 6: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

We overly optimized to thetransaction and consumers lost the magic of discovery

ExperiencesTransaction

Transaction

Page 7: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Retail headwinds !

!

!

Page 8: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM
Page 9: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM
Page 10: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Laura CaraisoSeattle, WA

Page 11: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM
Page 12: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Henrik NiehusBerlin, Germany

Page 13: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM
Page 14: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Alyssa WorleyChico, California

Page 15: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM
Page 16: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

9/10

People say that Pinterest helps them decide what to buy

Page 17: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM
Page 18: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Visual Discovery

Personal Contextual Visual

Page 19: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Personal

Page 20: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Pinners reveal possibilities as they curate boards

Page 21: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

100BPins

interests assigned toto every Pin

street stylechic outfit

australia fashionmonochromefashion week

outfit inspirationgrey

neutralstraight style

dressperfectysl bag

simple casualchic fall

x = ~1 Trillioninterestdata points

Page 22: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Building our taste graph

STRICTLY CONFIDENTIAL

Raw dataUtilize our curation/engagement graph (100’s billions Pin-board connections, trillions engagement signals)

PatternsExtract/cluster concepts/features, 10’s millions of entities

Taste graphPlace in a hierarchy and label- classify users / Pins / engagement metrics, products, ideas / tastes Targeting 100k nodes (releasing first 10k)

high heels

hiking shoes

Page 23: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

The taste graph canbe used to predict future interests

day 1backyard

landscaping

+6 monthsdrought tolerant

plants

+10 monthsiron patio furniture

+12 monthshealthy barbecue recipes

+13 monthsparty cocktails

STRICTLY CONFIDENTIAL

Page 24: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Contextual

Page 25: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

I love that style, what do you call it?

Page 26: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

And where can I buy it?

Page 27: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Visual

Page 28: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Visualsearch

Page 29: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Shopthe look

Page 30: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Lens

Page 31: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

How do you know Visual Discovery matters?

Page 32: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Inspired to see possibilities

“I need it!”

Page 33: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

Shoppers are more committed and spend more than planned

Average digital platform

167Recommended purchased product to a friend

115Shopped across new categories

120Likely to purchase more products than originally intended

118Likely to spend more than originally planned

Source: Deep Focus, Path to Purchase study, 2016

Page 34: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM

4X

92%of campaigns generated incremental sales lift1

And continuousdemand is generated

in-store sales liftcompared toODC norms

higher penetration for new customers6X

Page 35: Transforming the shopping experience · in-store saleslift compared to ODC norms higher penetration 6X for new customers. Title: Amy Vener Final Created Date: 4/10/2018 7:23:21 PM