11 I I 11

I I I I 11 11 I 1111 1111 1111 1111

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

Source: Putting Digital Business to Work in 2015. Gartner.

4

“Digital business is the creation of new business designs by blurring the digital and physical worlds.”

Innovating with crowdsourcing

and data

Adapting the business

through intelligent operations

Working smarter

with smart machines

Staying ahead by anticipating what’s next

Delighting customers with richer

experiences

Digital is changing how business gets done…

“Digital business promises to usher in an unprecedented convergence of people, business, and things that disrupts existing business models.” Source: Putting Digital Business to Work in 2015. Gartner.

“Senior leaders and boards will need not only to focus on their current digitization strategies but also to consider which hyperscale businesses could threaten their existing or emerging digital models” Source: Chui, Michael and Manyika, James. Competition at the digital edge: ‘Hyperscale’ businesses. McKinsey & Company. March 2015.

“By 2017, a significant disruptive digital business will be launched that was conceived by a computer algorithm.” Source: Gartner Reveals Top Predictions for IT Organizations and Users for 2015 and Beyond. Gartner. October 7, 2014.

…and forcing disruption of business as usual “Digital business transformation is less about building new solutions and more about pivoting your organization's attitude to delivering change from one-off to an approach of continual, iterative delivery.” Source: Gill, Martin. Digital business transformation: lessons from the pros. Forrester Research, Inc.. December 11, 2014.

The era of systems of intelligence is here

Systems of Engagement

Systems of Record

Client-server Web/Mobile Devices

Systems of Intelligence

Cloud+Data

Evolving your business strategy into a digital business strategy

7

Digital-first mindset When everyone in the company embraces what is now digitally possible, the business can respond faster and deliver the experiences customers expect.

Reimagined business More than simply digitizing traditional processes, digital transformation requires a complete rethinking of how a business operates in the modern world.

Connected everything Connecting people, processes, things and data securely across the company is the cornerstone of digital business.

Reimagining the customer

journey

Creating business value with digital

Redesigning operational processes

Challenging business models

Reimagining the customer journey

“In 2015, companies that successfully harness digital technology to advantageously serve customers will create clear competitive separation from those that do not.”

Matzke, Pascal, Bobby Cameron, Nigel Fenwick, and Jennifer Belissent. Predictions

2015: CIOs accelerate the business technology agenda. Forrester, Inc.

November 10, 2014.

Engage customers more deeply with personal experiences

Provide additional value-added services

Reach new audiences

“By 2018, the total cost of ownership for business operations will be reduced by 30% through smart machines and industrialized services.”

Top 10 Strategic Predictions for 2015 and Beyond: Digital Business Is Driving 'Big

Change‘. Gartner. October 4, 2014.

Redesigning operational processes

Maintain assets more predictably and proactively

Create more adaptable and personalized digital business processes

Incorporate customers and data into the innovation process

“Digital business will redefine traditional industry and market boundaries and will lead to industry- blurring disruption and reinvention on a scale never seen before.” Burt, Miriam and Booz, Robert. Top Industry

Predictions for 2015: Digital Business Transformation Gets Underway. Gartner.

December 11, 2014.

Challenging business models

Shift from building products to delivering a service

Complement physical experiences with digital ones

Develop new revenue streams with things and data

“”

Empowering the digital business

Trusted platform

Integrated data

Advanced analytics

Modern productivity

Connected things

13

Our cloud and data platform is a growing set of open and integrated services that help you move faster, do more and save money.

Use Windows and Microsoft Azure to capture and store data from anything. Mine your data and use machine learning to predict trends.

Enhance customer experiences and gain operational efficiencies with Microsoft Dynamics solutions.

Empower everyone to discover, analyze and visualize data with Excel. Share, collaborate and access reports from anywhere with Power BI.

Building systems of intelligence with Microsoft

14

The Microsoft Cloud difference

Platform

Productivity Insights Social

Comprehensive and connected

Flexible

People-focused and familiar

Enterprise- grade

Scenario-led approach to unlock new business opportunities

Redesigning business processes

Acquiring new customers through new channels Increasing employee productivity with ubiquitous access

Boosting business agility with instant-on capacity

Entering new markets by

innovating with digital products and services

Delighting customers with personalized

experiences and service

Digital workplace vision Exa mple

"We imagine an organization where workplace technologies support new ways of working, reinforces brand culture and helps our people deliver

great experiences for our customers:'

1. Intuitive user experience

3. Location independence

5. Seamless security

2. Ubiquitous collaboration

4. Relevant & flexible

We have the freedom to use relevant technology

We are able to work from anywhere at spaces that

enable creativity and productivity

We can work safely, protect our business and safeguard personal information

We maintain cost efficiency whilst

maximising business value

We can rapidly and easily collaborate and connect with our colleagues and

partners

• Our technology boundaries between personal and working life continue to blur

• Our employees want to use modern personal IT investments and do want to be inhibited by legacy enterprise systems

• We want to harness employee skills developed outside of work, attracting and retaining talent

• Our remote and office working experiences are the same

• Applications function and perform anywhere

• Our employees expect flexible working options

• Location independence is necessary to realise space efficiency

• We protect corporate information and reduce data leakage risks

• We prevent the accidental blending of personal and corporate date and keep distinct

• Leveraging commoditised, evergreen offerings to contain lifecycle costs

• Ensuring contestability • Investing in solutions which

minimise integration and migration costs

• Our partnerships and relationships are dependent upon rich communication

• Everywhere and Everyone - Widespread adoption of effective collaboration tools maximise collaboration benefits

6. Cost efficiency

$ We have a consistent,

natural experience irrespective of role,

location and work style

• Vision : “To create an environment where high performing people bring their best selves to work. We will reinforce brand culture, improve efficiency and support new ways of working for employees through the innovative and relevant application of workplace technology.”

• Our current workplace experience is fragmented making it complex to learn

• Complexity reduces accessibility and adoption

• We enable a high performing community whilst avoiding over and under provisioning

: )

A. Experience Enablement •Use profiles to ensure people are equipped with the appropriate and consistent tools for their role •Technology & Devices •Services •Support •Tailor support solutions that are relevant and reflect varying work practises •Enable and sustain high performing people

B. Multi Platform •Provide a consistent service irrespective of device type and ownership •Focus on identity, data and applications rather than the device •Deconstruct the SOE (Standard Operating Environment) eco-system •Differentiate commodity components vs those that are business and experience enabling

C. Internet Everywhere •Access applications and systems directly via the Internet •Enable mobility - internet is for anyone, anywhere, anytime •Align with the preferred delivery method of modern applications •Leverage cost effective and increasingly commodity internet access •Break free from traditional managed networks (WAN, VPN etc.)

D. Application Modernisation •Adopt an application modernisation strategy to obtain modernised application benefits associated with the “Cloud Era” •Remove workplace technology constraints inherent in legacy apps •Support a wide range of technology & devices yet are highly mobile •Simple to use yet evolve frequently, bringing newer capabilities •Familiar to consumers

Use That

connect via

To interact

with

Security Identity, Data, Applications

THE WORLD IS NOW A GIANT NET WORK

O L D W O R L D Information scarce

Static hierarchies Compete to win

Individual productivity Focus on planning ahead

Efficiency of process

N E W W O R L D Information abundant Dynamic networks Collaborate to win Collective value creation Experiment, learn and respond Effectiveness of outcomes

THE SHIFT

If you can work from anywhere, what is the role of the modern workplace?

O F D E S K S A R E V A C A N T

%

M O D E R N C O L L A B O R AT I O N

MODERN BUSINESS ORCHESTRATION

MODERN WORK

M O D E R N W O R K P L A C E

PERSONALIZED INFORMATION

M O R E F R E E D O M

L E A D I N G T O M O R E S E C U R I T Y R I S K S

POLICY TIP NOTIFICATION

End- user alert

POLICY TIP NOTIFICATION Compliance Team notification

A N D S I G N I F I C A N T LY

I N C R E A S E D R E G U L ATO R Y

O V E R S I G H T

68

I N S U M M A R Y T H E M O D E R N

W O R K E R W A Nv T S A S E C U R E

I N T E G R AT E D E X P E R I E N C E

The Road To Next Gen

Key Capabilities Of The Next Generation Workplace

My Wall My Information My Transactions

Q Initiate an My proposal status Illustration

\1 a I

My Campaigns My Service Request

Architecture Elements

Devices and Infrastructure

la •• . ,.•\ Knowledge Finding Expertise &

Inf ion Sharing & Creation ormat

• p •

- • - .. ..· . . - - Ad-hoc. Team & Third Party Communities and Collaboration Ideas

i i DD Plan and Organise Ubiquitous Access

My Wall

Collaboration & Communication Tools

My Transactions My Information

••• .,.\ My Performance My Queries/Search

() My Social iil7

¢ ; $ My Clients/Agents My Opportunities

Analytics Tools

Integration Capabilities

LOB, Current Operational Systems, CRM

Initiate an Illustration

My proposal status

My Campaigns la IC,.,

My Service

Request

• Reduced cost per transaction • Sustainable growth and environment

friendly scalability • Higher employee retention &

engagement • Predictable retention and persistency

• Mash-up of internal performance and external macro data

• Enhanced 360 degree view & higher productivity of the role – Front Office, Middle Office, Back Office

• Better decisions at lower costs

• Secure ubiquitous access • Next generation collaboration –

crowdsourced, real-time, multi-channel access • New ideas generated , Technology cost

reduction

Connecting digital platforms …and protecting assets in a mobile-first, cloud-first world.

Reimagining the enterprise with Microsoft

34

Empowering people …to be more responsive, agile, and customer-obsessed in the digital age.

Global excellence in hybrid cloud services…

…culture of reliability, security and privacy…

…comprehensive, cross-platform and connected solutions…

…familiar and fluid experiences…

…spanning consumer and business

Next steps

Work with experts to help build your digital business strategy

Connect with our partners for more details