Transforming Your Biggest Expense Into Your Biggest Asset

Top Grading

Revised 11.01.10

• Identify business challenges • Recognize a business need for Top-Grading • Evaluate your current workforce• Adopt a strategy for Top-Grading

Objectives

Revised 11.01.10

ChallengesChallenges

& &

ConstraintsConstraints

Reduced Headcount

Reduced Budget

Increased Overhead

Modified Business Goals

“Lean & Mean” Mentality

Expanded Legislation

Increased Responsibility

Modified Priorities

Etc…

Revised 11.01.10

What is Top-Grading?

“To fill every position in the organization with an A-Player, at the appropriate compensation level”

- Bradford D. Smart, Ph.D. & Geoffrey H. Smart, Topgrading the Organization

Acquiring, assigning and retaining the right skills for the right jobs to get the most return on your Human Capital investment.

Revised 11.01.10

Revised 11.01.10

Aligned with MissionMission

Aligned with VisionVision

Aligned with ValuesValues

Aligned with Code of ConductCode of Conduct

Revised 11.01.10

CompetencyCompetency

CultureCulture

ConductConduct

CompensationCompensation

Revised 11.01.10

Competency: Client Focus

Definition Why is it Important?

Acting in a responsive and attentive way to address needs, develop positive and professional relationships, and demonstrate commitment to providing value for a client.

Aligns with a client-centric business model to improve client satisfaction and value for the services of our organization.

Demonstrates:

Shows no distinction between internal (team members) and external clients

Responds to all client requests Builds positive and professional client relations Evaluates and adapts to client needs Fosters a client-focused culture within their work team and

throughout the work environment

Revised 11.01.10

Revised 11.01.10

Management Best Best PracticesPractices

• Performance Evaluations • Skills Assessment• Interviews• Selection Strategies• Realistic Expectations