transport and travel challenges for the nhs - webinar
TRANSCRIPT
PiPA: Professionalism in Parking
Accreditation – Healthcare
Ian Goodwin
Overview
• Introductions
• The Trust’s car parking operations and challenges
• Look at the background to PiPA
• Current accredited organisations in HE and Healthcare
• The PiPA assessment process
• The areas of assessment
• An example of an area of assessment
• Key drivers to adopt PiPA
• The benefits
• Recognition package
• Costs and
• Testimonials
Building on experience…
• BPA raising standards since 1970
• Park Mark ®
• Approved Operator Scheme (AOS)
• HE/FE and Healthcare Charters
• PiPA
BPA is a pioneer with PiPA
BPA Professionalism in Parking Accreditation (PiPA)
• A single organisational audit, covering:
– shared standards applicable to all sectors;
– plus standards specific to a given sector (e.g., higher education and Healthcare.).
House of Commons launch
PiPA assessment process
1) Organisation applies for audit.
2) BPA sends organisation self-assessment pack.
3) Organisation submits pre-audit self-assessment to BPA.
4) BPA area manager reviews pre-audit self-assessment.
5) BPA area manager conducts site-visit audit, liaises with organisation.
6) BPA moderator reviews audit to ensure consistency, high standards.
7) BPA notifies organisation of audit outcome.
8) If successful, organisation is accredited for two years.
9) Self-assessment at half-way point (after 1 year) maintains standards.
PiPA assessment standards for healthcare
• Customer service and stakeholder relationships
• Safer and properly maintained parking facilities
• Fair pricing and easy-to-use payment services
• Fair enforcement of parking terms and conditions
• Impartial and fair appeals service, accessible to all
• Clear and comprehensive parking information
• Employee wellbeing, development and recognition
• Social responsibility and equality of service delivery
• Continuous improvement
PiPA – Areas of Assessment Example
‘Customer service and stakeholder relationships’
1) ‘the organisation follows an up-to-date travel-plan for the purpose of
managing car parks’
2) ‘the organisation liaises with neighbours and the local community’..
3) ‘the organisation considers the needs of all car-park users, including
patients, visitors and staff’
4) ‘the organisation engages in wider professional practice.’
5) ‘the organisation offers appropriate facilities for people with special
access needs’.
6) ‘the organisation offers identified pick-up / drop-off parking areas’.
7) ‘the organisation collects and learns from car-park user feedback’.
Key Drivers
• Healthcare Technical Memorandum on Parking
• Demonstrating excellence and reducing complaints
• Heath and Safety – identifying and reducing risk
• Efficiency savings
• Improving accessibility to healthcare - support Sustainable Travel Plans and a holistic access strategy
Benefits
• Celebrating success and raising standards through an accredited standard - structured audit
• CQC audits – holistic view of the patient journey
• Helps to reducing Do Not Attends• 5.6 Million 2014/15;
• £700-£800 Million
• More efficient car parking operations, reduces costs and highlights potential cost savings
• Increased customer satisfaction and reduced stress – better recovery rates
• Principals of the Lord Carter review – ‘Model Hospitals’
• Good PR & help to combat bad press
PiPA Recognition Package
• National recognition & awards event
• 1st 10 PiPA accreditations-1 year free BPA Corporate
Membership
• Marketing pack – making the best use out of the award
• Pin badges & recognition plaque
• Vinyl banners and stickers (signs)
• Discounts off other professional development courses
and schemes
Costs
Testimonials
PiPA is the culmination of a professional journey, recognising all our efforts over the past few years to improve and maintain our car-park facilities while implementing good security measures and management practices.
The University of Kent’s Teresa Curteis, Travel & Transport Manager
The post-audit feedback was very informative and detailed. Although the university did not meet the standard on this occasion, we were presented with the necessary information and detail as to which standards require work, with specific issues identified and resolutions suggested.
Bournemouth University’s Richard Wintrip, Travel Plan Co-ordinator
Relieving Pressure on Parking and Encouraging Active Travel
Dan Saunders, Product ManagerBasemap
PARKING PRESSURES IN NHS
• Pressures of hospital car parking constantly in the news
• Reduce the number of car parking spaces & introduce a sustainable parking permit system
• Parking very emotive
• Complaints about lack of spaces
• People who could travel by alternative means or park somewhere else
• Need fair system for monitoring and controlling to ensure spaces allocated in the best way
ENCOURAGING ACTIVE TRAVEL
• Active travel relieves parking pressures & encourage staff health and wellbeing
• Promote cycle to work and car share scheme- Provisions for cycle racks & showers
• Communicate the benefits of walking/cycling
• Highlight public transport options & routes
• Collaborate with local transport partnerships/companies
• 2030 target of reducing carbon emissions by 40%
OXFORD HEALTH NHS FOUNDATION TRUST - THE PROBLEM
• Needed to introduce sustainable car parking permit system following increase pressure on parking
• Increase due to business growth, changes in services & staff travelling further
• Health & safety issues - cars blocking emergency access
• Wanted to increase active travel & reduce congestion around hospital
• New car parking management system needed to be fair to all
• Manage over 100 sites
• Straight line or circle approach not sufficient - important to look at travel time & consider all variables
42,290 People
TRADITIONAL METHODS
▪ Quick easy analysis of travel time and distance • Public transport (all modes)• Car• Cycle • Walking
▪ Can adjust the transport network• Add new roads, exclude dangerous roads• Add or remove a bus service
WHAT IS TRACC?
• Outputs• Travel time contours maps• Origin to destination
time/distance spreadsheets• Origin to destination path report• Demographic data reports• Catchment maps
15,493 People
ADVANTAGES OF USING SOFTWARE
18,135 People
OXFORD HEALTH NHS FOUNDATION TRUST: THE SOLUTION
Get the union to decide to cut off travel times• 25 minute Cycle• 25 minute Walk• 45 minute public transport outbound – morning peak• 45 minute public transport Inbound – afternoon peak
Analyse every postcode within a 2 hour buffer• New and Existing Staff• Results outputted as a large CSV file• Results imported linked into existing HR system• Gave a score where travel time was an element
Change in travel behaviour after system went live• Increase in active travel• Reduction in congestion• Robust evidence for appeals
OXFORD HEALTH NHS FOUNDATION TRUST: THE SOLUTION
“If we hadn’t had TRACC, our only alternative would have been a system that wouldn’t have considered public
transport options and we wouldn’t have been able to achieve these very detailed results”
“We have seen an increase in people travelling a different way & finding different solutions as a result”
Tanya Street, Estates & Facilities Business Change Manager at Oxford Health NHS Foundation Trust
www.basemap.co.uk/oxford_nhs
HOW IS TRACC USED IN OTHER NHS DEPARTMENTS?
• Distance: staff and patient access to NHS sites
• Travel times to NHS sites for staff and patients using postcode data
• Have an educated look at bus subsides
• Looking at public transport access to NHS sites• Impact on service cuts
• Look at new developments and impact of site/unit closures on staff and patients
• Use TM-Speeds data to look at car driving times
• Look at catchment areas of hospitals and services
• Look at commissioning of new and existing health services
NHS STROKE SERVICES: CASE STUDY
WWW.BASEMAP.CO.UK/NHS-STROKE-SERVICES
SUMMARY
• Saves time
• Easy to use
• Accurate demographic reporting
• Flexible - view and edit data
• Influence new site proposals or closures
• Assist with pressure on parking
• Encourage active travel for staff & patients
• Control of data/queries - no need to outsource
BASEMAP.CO.UK
01483 688470
CONNECT:@BASEMAP
LINKEDIN.COM/COMPANY/BASEMAP