Evolvingsolutions inachanging market

WhyweexistFormanybusinesses,theirlogisticsservicefailstomeetexpectations.They’reconcernedbyalackofflexibilityandaccountability,confusingpricingstructureswithhiddencostsoralargeadministrationrequirementsontheirbehalf.

Keyfacts:§ Ifanimprovedserviceisdemandeditusuallycomesatanincreasedcost§ Transportcompaniesnaturallypreferfreightthatsuitstheir business§ Transportcompaniesgenerallythink‘transport’ – theymayfailtoseethebiggerpictureandrecognise thatalogisticssolutionshouldsupport theentiresalesprocess

AtTransportWorkswehelpbusinessesunleashpotentialfromtheirlogisticsfunctionandconvertittovalue.Weworkaroundthechallengesoftheindustrytodevelopsmartsolutionsthatnotonlyimproveabusiness’s logisticsfunctionbutultimatelyhelpstodriveitssales.

10thingstoknowaboutus

§ Ourreputationisourgreatestasset

§ Weliveanddiebythestrengthofourrelationshipswithclientsandsuppliersalike

§ Welovetochallengethe‘oldschool’ thinkingofthelogisticsindustry

§ Wehaveacultureofdottingthe‘i’s andcrossingthe‘t’s

§ We’reabout longterm,sustainablepartnerships

§ Wehave60+yearscombinedexperiencewithinthetransportindustry,butwe’renotafraidto

bringinfreshthinkingfromotherindustries.

§ Wehaveastrongmanagementteam

§ Welivebyourvalues

§ Wehaveanappetiteforsharedsuccess

Flexible,tailoredandcomprehensive.Acentral“cog” optimisingyour logisticsservice– transport,back-office,customerservice,wharfcartage,warehouseandmore.

TheTransportWorkssolution

Customer

TransportWorks

Suppliers

Howweworktogether

Customer

• CustomerService• Accounts• Warehouses• Branches

TransportWorks

• DedicatedTeam• Operations• Accounts• IT

Suppliers

• National,AirandBulkCarriers

• CarrierAccounts• CarrierOperations

Servicefeaturesataglance

Dedicatedaccountmanagersanddesignatedcoreteam

Monthly/QuarterlyKPI/DIFOTreportsandanalysis

Monthly/Quarterlyreviewstoidentifyopportunities for

costsavings

Implementationprocessagreeduponupfrontby

customer,TWandsuppliers

Ratesandservicelevelsagreedtofortermofcontract

(1-5years)

Customerandsupplierrelationshipreviewed

quarterly

Solutiondevelopmentprocess

• Identifyingresources,knowledgebase,goals,andrequirementsofthebusinessIGNITION

• BroadstrategicthinkinginvolvingtheTransportWorksteamandrelevantresourcesofyourbusinessSWARM

• Identifytheframeworkofthelogisticssolutionrequired.Determinepossiblesuppliersand“fit”.COMPASS

• Explorethemeritsofvariouslogisticssolutionsandsuppliers;agreeonfinalsolution.Determineoptimalimplementationplan.ADVENTURE

• Rolloutthesolutionviaaphasedimplementation;projectmanageACTIVATION• Continually identifykeyactionablelearning’stoshareacrossthe

organisationensuringongoingimprovementandefficienciesWASH UP

Customer Portal

• Self-service shipment visibility

• Shipment creation• Invoice access

Shipment Tracking

• Logistics Activity Stream provides ‘breadcrumb’ trail of all activities

• EDI and portal feeds for latest shipment updates

• Map-based visualization

Invoice Validation

• Automating invoice matching

• Resolve, decline, dispute• Integration to accounts

payable

Reporting and Alerts

• Integrated ad hoc report writer

• User definable dashboards

• Sophisticated alerting

Challenge

• Thistyre manufacturerwasutilising 30+transportcompaniesfortheirdeliveries- asignificantadministrativeburden tothebusinessandatoughchallengetomanageefficiently.Amanualdispatchprocesswasinplacewhichwaspronetohumanerrorandamanualinvoicingprocessrequiredthateachstateauthoriseeachinvoicebeforeitwasthensentbacktoheadofficeforprocessing.

Solution

• Weimplementedasupplierthatspecialisedinautomotivefreightandconsolidatedalltransportwiththiscarrier.Ourexactingservicelevelsandathoroughprogramofteamtrainingensuredasmoothtransitionprocess.Aspartofoursolutionweinstalledanelectronicdispatchandinvoicingsystemsupportedbyacentralised customerservicecentre.Ourclientnowhasasimplifiednationalratecardandreceivesasingleinvoiceonceaweek.

Results

• Areductionintransportcostsof10%hasbeenachieved.Furthermore,areduction inboth invoicingprocessingtimeandwarehouselabour costshasbeenrealised.Thishasallbeenachievedwithadeliveryinfullon time(DIFOT)resultof98%.FeedbackfromYokohama’scustomershasbeenoverwhelminglypositive– reflectedthrough increasedsales.

CaseStudy

Challenge

• Priorto2008,Tradelink’s supplychainwasfragmentedwith450+carriersnationally.WithnoKPIandDIFOTreportingitwasimpossibletoknowtheextentoftheproblem.Ahighvolumeofdamageswereoccurringandalargebackofficewasrequiredtosupport thetransportfunctionofthebusiness- thesignsweretherethatunnecessarycostswerebeingincurred.Onaday-to-daylevelbrancheswereunsureofwhichsupplierstouseforeachconsignment.

Solution

• Inthissituationlesswascertainlymore.Weimplementedacoresupplierandstatebasedspecialisttosimplifyandstreamline.Withweeklyandmonthlyreportingavailable,transparencyincreasedandfurtheropportunities forefficiencieswereidentified.Ourexactingservicelevels,3PLservices,consolidatedinvoicingand1300numberforretailstorefreightqueriesandquoteswerejustsomeoftheservicesimplementedforthiscustomer.

Results

• Resultswereimmediate.Areductionintransportcostsof12%wasandcontinuestobeachieved.Furthermore,areduction inboth transittimesandinvoicingprocessingtimehasbeenrealised.Ahighlevelofdelivery infullontime(DIFOT)hasbeenachieved.Ongoingeffortscontinue tofurther refineelementsofthesupplychain,includingwharfcartage,branchpoint topointcourierservicesandstatebasedrequirements.

CaseStudy

Challenge

• ThishighvolumeE-Commerceclienthasover4000clientdeliverypointsacrossNewZealandpermonth,havingitsDistributionCentrebasedonMelbourneprovidedasignificantrequirementforownership&visibilityofallshipments.Currentlyallinquiriesondeliveryorinvoicingrequiredaphonecalltoageneric0800numberwhichencompassedthecustomerstimeandinquiriesfromtheirclientswherenotabletobeansweredattheservicelevelrequired.

Solution

• Weimplementedasupplierthatprovided fulltransparencyonlineandproactivelyemailedbothclientandtheirclientsupdatingthemofdelivery status.Eachdeliverywasautomaticallyupdatedtoatime&dateofphysicaldroppointonGoogleMapsprovidingconfidenceandproofofdeliveryautomaticallyasaservicestandard.Thiswascomplimentedbyaninnovativepricingmodelthatmatchedtheclientsaverageshipmentsize,ratherthancharginginthe traditionalweightbreakcategoriesforthecourier shipments.Asaresultthecustomerwaschargedforwhattheywhereactuallysending.

Results

• Ourclientnowhasasimplifiednationalratecardandreceivesasingleinvoiceonceaweek.Areduction intransportcostsof7%hasbeenachievedby theanalysisofthelanesfreightwassenttoandtheaverageweightoftheshipments.Furthermore,areductioninboth thecallvolumesfromclientsandasignificantinternaltimesavingthrough thetransparencyofservices.Thishasallbeenachievedwithadelivery infullontime(DIFOT)of99%.FeedbackfromMelaleuca’scustomershasbeenoverwhelminglypositive– reflectedinincreasedsalesandcustomersatisfaction.

CaseStudy- NZ

Testimonials“Selecting the right freight provider for your business is critical and making the decision to change freight provider forover 240 branches and 4 distribution centres was not done lightly. With the expert assistance of Transport Works we arenow reaping the benefits through improved freight consolidation, reduced supply chain costs and improved servicelevels.

Transport Works took the time to understand our business and provided freight solutions that were tailored to ourspecific requirements. They have continued to look for opportunities to remove cost throughout our supply chain andhave always delivered excellent service.”

TRADELINKNATIONAL SUPPLY CHAIN MANAGER

“Our company has utilised the services of Transport works for the past 14 months. During this time, working togetherwith Transport works as a team, we have achieved a number of desired objectives. A substantial reduction on nationaloverall freight cost has been experienced, improvement on our freight management system, allowing for improved KPI's& product traceability. Transport Works has contributed to providing suited carriers for our diverse product range,contributing to the reduction of damaged product and subsequently reduction in credit claims. Transport Works hasalsoprovided innovative ideas on best practicewithin our despatch operations.

Given the above results, I would strongly recommend partnering with Transport Works for monitoring, measuring &improving on both the logistics process and transport operations throughout your business.”

ICON PLASTICS LOGISTICS MANAGER

TheUSTeam

DrewUzupisChiefTechnologyOfficer

ChristinaArcangeloFinancialController

DanyulGleesonManaging Director

JeffLieberPartner

VincentCumbaLogisticsConsultant

LogisticsConsultant

TheAust/NZTeam

ChrisAldersonOperationsManager

KrisColegateGeneralManager

DanyulGleesonManaging Director

Nabihah BukshLogisticsConsultant- NZ

Janene ClarkeAccounts

ShaneHollandLogisticsCoordinator

LiamWilliamsonNZManager/AU Consultant

GinaStephensKeyAccounts - NZ

LogisticsConsultant

JEFF LIEBER – PARTNER

Jeff is a seasoned logistics executive who has served in senior leadership positions in both Sales & Marketing and Operations. Jeff is anindustry expert Retail Logistics, Medical Logistics and Just in Time stock fulfilment. Jeff ’s career began in Show Logistics, managingtransportation and trucking for Industrial Theatre events, Major Sporting Events and Special Events nationwide.Process Driven, Jeff ’s success has been his ability to craft unique distribution solutions through the integration of data, leveragingoperational efficiencies that aremeasured daily to insure absolute compliance to the industries highest of standards.

DANYULGLEESON– MANAGINGDIRECTOR

Danyul established Transport Works in 2001. He has over 15 years experience in the Australian, USA, New Zealand and UK transportindustry. He has worked with some of the worlds leading transport companies, such as Swift, R&L, TNT, UPS, DHL, USF Holland /Reddaway, and Kuehne & Nagel.Danyul has developed, designed and implemented logistics and supply-chain solutions right across a spectrum of industries around theworld including Australia, USA, New ZealandandEurope.Danyul’s knowledge of the logistics industry is comprehensive and he’s on a personal mission to challenge its ‘old school’ thinking.

KRISCOLEGATE– GENERALMANAGER

Kris has over 17 years’ experience in Logistics, Supply Chain and Management fields. He has a diverse client-side and consulting backgrounddelivering logistics and supply chain solutions in the Automotive, Building, Plumbing and Hardware, Manufacturing, and Hospitalityindustries. Kris has a deep operational, strategic and management skill set across logistics, operations, pricing , finance and peoplefunctions.With a passion for tailoring partnered solutions to deliver results he’s a fantastic addition to the team.

LIAMWILLIAMSON–NEWZEALANDMANAGER

Liam is an industry professional with extensive strategic experience in the Domestic, International Transport and 3PL verticals in both NewZealand and Australia. He has a strong focus on innovative & sustainable solutions, which maximise efficiency and embed a culture ofcontinuous improvement and positive change within organisations. With solid analytical skills and strong commercial awareness Liam hasthe proven ability to partner and deliver solutions to guide any organisation to an optimal level of logistical efficiency.

Simplyprovideuswithtwomonthsoftransportdata,indicativeofyourcurrentdistributionandwe’llrespondwithaproposalofhowwecouldrealisevalue,improveservicesandunleashthelogisticspotentialinyourbusiness.

It’sthateasy.

Putustothetest…

Thankyou

Formoreinformationvisitourwebsite:

http://www.transportworks.com.au

TransportWorksHeadOffice301/9YarraStreetSouthYarra VIC3141AUSTRALIATel+61398240448www.transportworks.com.au

TransportWorksNZOfficeSuite106,23EdwinStMtEden,AucklandNEWZEALANDTel+6492128224www.transportworks.co.nz

TransportWorksBrisbaneOffice91Commerical RoadTeneriffe QLD4006AUSTRALIATel+61738542360www.transportworks.com.au

TransportWorksUSAOfficeLvl 12/401WilshireBlvdSantaMonica,CA90401UNITEDSTATESTel+14249018373www.transportworksus.com