transunion industry insights report · 2021. 3. 15. · source: transunion hong kong consumer...

TransUnion Industry Insights Report

Quarterly overview of consumer credit trends released by TransUnion Financial Services

THIRD QUARTER 2020

TABLE OF CONTENTS

TABLE OF CONTENTS .......................................... i Executive Summary ............................................... 0

Bankcard Summary............................................ 1 Auto Loan Summary .......................................... 3 Mortgage Summary ........................................... 4 Unsecured Personal Loan Summary ............... 5 Unsecured Tax Loan Summary ......................... 6 Unsecured Revolving Lines Summary ............. 7

Account-Level Insights ............................................. 12 Bankcard .............................................................. 12

Total Account Volumes ................................... 13 Total Account Balances .................................. 14 Total Credit Lines .............................................. 15 Total Open-to-Buy ............................................ 16 Average Account Balance ............................ 17 Average Credit Line ......................................... 18 Average Open-to-Buy ..................................... 19 Distribution of Unit Delinquency Rates .......... 20 Distribution of Dollar Delinquency Rates ...... 21 Total Reported New Account Originations . 22 Total Reported New Account Balances ...... 23 Total Reported New Account Credit Lines .. 24 Total Reported New Account Open-to-Buy 25 Average Reported New Account Balance 26 Average Reported New Account Credit

Line ...................................................................... 27 Average Reported New Account Open-to-

Buy ....................................................................... 28 Loan on Card ........................................................ 29

Total Account Volumes ................................... 30 Total Account Balances .................................. 31 Total Reported New Account Originations . 32 Total Reported New Account Balances ...... 33

Auto Loan ............................................................. 34 Total Account Volumes ................................... 35 Total Account Balances .................................. 36 Average Account Balance ............................ 37 Distribution of Unit Delinquency Rates .......... 38 Distribution of Dollar Delinquency Rates ...... 39 Total Reported New Account Originations . 40 Total Reported New Account Balances ...... 41 Average Reported New Account Balance 42

Mortgage .............................................................. 43 Total Account Volumes ................................... 44 Distribution of Unit Delinquency Rates .......... 45 Total Reported New Account Originations . 46

Unsecured Personal Loans .................................. 47 Total Account Volumes ................................... 48 Total Account Balances .................................. 49 Average Account Balance ............................ 50 Distribution of Unit Delinquency Rates .......... 51 Distribution of Dollar Delinquency Rates ...... 52 Total Reported New Account Originations . 53 Total Reported New Account Balances ...... 54 Average Reported New Account Balance 55

Unsecured Tax Loans .......................................... 56 Total Account Volumes ................................... 57 Total Account Balances .................................. 58 Average Account Balance ............................ 59 Distribution of Unit Delinquency Rates .......... 60 Distribution of Dollar Delinquency Rates ...... 61 Total Reported New Account Originations . 62 Total Reported New Account Balances ...... 63 Average Reported New Account Balance 64

Unsecured Revolving Lines .................................. 65 Total Account Volumes ................................... 66 Total Account Balances .................................. 67 Total Credit Lines............................................... 68 Total Open-to-Buy ............................................ 69 Average Account Balance ............................ 70 Average Credit Line ......................................... 71 Average Open-to-Buy ..................................... 72 Distribution of Unit Delinquency Rates .......... 73 Distribution of Dollar Delinquency Rates ...... 74 Total Reported New Account Originations . 75 Total Reported New Account Balances ...... 76 Total Reported New Credit Limits .................. 77 Average Reported New Account Balance 79 Average Reported New Account Credit

Limits .................................................................... 80 Average Reported New Account Open-to-

Buy ....................................................................... 81 All Revolving Accounts ......................................... 82

Total Account Volumes ................................... 83 Total Account Balances .................................. 84 Total Credit Lines............................................... 85 Total Open-to-Buy ............................................ 86 Average Account Balance ............................ 87 Average Credit Line ......................................... 88 Average Open-to-Buy ..................................... 89 Distribution of Unit Delinquency Rates .......... 90 Distribution of Dollar Delinquency Rates ...... 91 Total Reported New Account Originations . 92 Total Reported New Account Balances ...... 93 Total Reported New Account Credit Lines .. 94 Total Reported New Account Open-to-Buy 95 Average Reported New Account Balance 96 Average Reported New Account Credit

Line ...................................................................... 97 Average Reported New Account Open-to-

Buy ....................................................................... 98 All Non-Revolving Accounts ................................. 99

Total Account Volumes ................................. 100 Total Account Balances ................................ 101 Average Account Balance .......................... 102 Distribution of Unit Delinquency Rates ........ 103 Distribution of Dollar Delinquency Rates .... 104 Total Reported New Account Originations 105 Total Reported New Account Balances .... 106 Average Reported New Account

Balance ............................................................ 107

ii

Consumer-Level Insights ....................................... 108 Bankcard ............................................................ 108

Total Number of Consumers with Access to

an Active Trade .............................................. 109 Total Number of Consumers with a

Balance ............................................................ 110 Percentage of Borrowers with a Delinquent

Balance ............................................................ 111 Average Number of Accounts Per

Consumer ........................................................ 112 Average Total Balance Per Consumer, of

Consumers Carrying a Balance ................... 113 Average Total Credit Line Per Consumer, of

Consumers with a Credit Line ...................... 114 Average Open-to-Buy Per Consumer ........ 115

Loan on Card ...................................................... 116 Total Number of Consumers with a

Balance ............................................................ 117 Average Number of Acounts per

Consumer ........................................................ 118 Average Total Balance per Consumer, of

Consumers Carrying a Balance ................... 119 Auto Loan ........................................................... 120

Total Number of Consumers with a




Consumers Carrying a Balance ................... 124 Mortgage ............................................................ 125

Average Number of Accounts Per

Consumer ........................................................ 126 Unsecured Personal Loans ................................ 127





Consumers Carrying a Balance ................... 131 Unsecured Tax Loans ........................................ 132





Consumers Carrying a Balance ................... 136

Consumer-Level Insights ....................................... 137 Unsecured Revolving Lines ................................ 137

Total Number of Consumers with Access to

an Active Trade .............................................. 138




Consumer......................................................... 141 Average Total Balance Per Consumer, of



All Revolving Accounts ....................................... 145 Total Number of Consumers with Access to







All Non-Revolving Loans .................................... 153 Total Number of Consumers with Access to







All Non-Revolving Loans .................................... 161 Total Number of Consumers with a




Consumers Carrying a Balance ................... 165

REPORT OVERVIEW AND DEFINITIONS

0

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Executive Summary Since the outbreak of COVID-19 in late January 2020, Hong Kong has experienced 4 spikes in number of confirmed cases the last 10 months. To curb the spread of the disease, the Hong Kong Special Administrative Region (HKSAR) government has implemented stringent border control and anti-pandemic measures. At the time of publication, with some exceptions, inbound travelers are required to observe a compulsory 14-day quarantine period upon arrival and group gatherings of only 2 people in public places. All measures have significantly reduced the number of visitors to and the level of economic activities in Hong Kong. Movements of macroeconomic indicators clearly reflected the negative impacts of these measures. According to the Census and Statistics Department, Gross domestic product (GDP) of Hong Kong has declined in the last five consecutive quarters. The prolonged social events started in June 2019 caused GDP to decline by 2.8% and 3.0% year-on-year (YoY) in Q3 and Q4 2019. The pandemic further suppressed economic growth in the first three quarters of 2020. GDP declined by 9.1%, 9.0% and 3.5% YoY in Q1, Q2 and Q3, respectively. Unemployment rate has reached a 16-year high of 6.4% in the period Aug.–Oct. 2020. Some industries — construction, food and beverage, retail — even recorded a double-

digit unemployment rate. An extended period of economic downturn created significant pressures on Hong Kong consumers. To gauge the financial impacts of the pandemic on Hong Kong consumers, TransUnion (TU) began conducting a Financial Hardship Survey (FHS) in March 2020. According to Wave 9 study findings, 70% of respondents reported negative income impact as 14% lost their jobs and 59% experienced reduced working hours. Amongst the impacted respondents, 61% are concerned about paying their obligations. In particular, 43% of impacted respondents may not be able to meet their obligations in the next 4 weeks, and 41% is short of at least HKD 8,000. Even though the consumer-level 60+ days past due (DPD) delinquency rate has stabilized after peaking in Q1 2020, lenders should closely monitor performance of respective consumer lending product. Although Hong Kong is under tremendous economic stress, performance of the consumer lending market is still robust. The Q3 2020 Industry Insights Report (IIR) of TransUnion Hong Kong has revealed key trends of the consumer lending market. Ninety percent of Hong Kong’s credit-active population is within prime and above risk segments. The risk distribution has remained stable since 2016. Compared with Q3 2019, the majority of credit-active consumers have seen score improvement in Q3 2020. This shows the pandemic has minimal impact on the overall risk level of the consumer lending market. The credit-active population has continued to expand in the last three years; the new-to-credit (NTC) population is growing faster than the 20+ adult population. As a significant portion of credit-active consumers own multiple credit products, lenders should seek a holistic view of the consumer wallet profile to better understand potential changes in payment behaviors during the economic downturn. Average balance per consumer for two popular wallet profiles: 1) credit card and personal loan, and 2) credit card, personal and revolving line, reveal the debt burden of consumers remains stable YoY. Overall, the Hong Kong consumer lending market remains healthy in the midst of economic recession, but its growth has been dampened by the pandemic. Outstanding balances of all products, except loans on card, has declined in Q3 2020. The slight growth in loan on card balance shows that consumers perceive it as a source of liquidity. In terms of risk, delinquency rates of consumer lending products have stayed at a low level. However, lenders should not underestimate the impacts of gradual increase in delinquency rates over the year given the prolonged economic recession. Trended credit data and advanced analytics can help lenders to make more informed risk management decisions.


1


Bankcard Summary

BANKCARD METRICS Q3 2020 Q-O-Q

Change Y-O-Y

Change

Number of Accounts 19.65 M -0.4% -0.3%

Outstanding Balance 123.86 B -3.0% -10.8%

Total Credit Lines 1.32 T 0.0% 2.4%

Average Balance (per consumer) 36.00 K -2.7% -9.4%

Average Credit Line (per consumer) 383.93 K 0.2% 3.9%

Number of Consumers with Access to an Active Trade 4.30 M -0.1% 0.9%

Number of Consumers Carrying a Balance 3.44 M -0.2% -1.5%

Origination Volumes (Q2 2020) 361.2 K -3.4% -32.1%

Average New Account Credit Line (Q2 2020) 52.00 K -11.3% -8.2%

Account-Level Delinquency Rate (90+ DPD) 0.03% 0 bps 1 bps

Consumer-Level Delinquency Rate (90+ DPD) 0.11% -2 bps 3 bps

Balance-Level Delinquency Rate (90+ DPD) 0.29% -5 bps 10 bps

Source: TransUnion Hong Kong consumer credit database Outstanding balance of credit card has declined by 10.8% YoY in Q3 2020. The pandemic has lowered consumer spending, and a decline in average balance per consumer of 9.4% YoY substantiated this observation. The pandemic also impacted market growth. Card originations dropped significantly by 32.1% YoY in Q2 2020, the latest quarter for which data is available. Not only the number of new accounts has dropped, but average new account credit line has decreased by 8.2% YoY. This reflects card issuers are very cautious in accepting new customers and granting new credit. Given the overall decline in card balances, all generations have reduced their balances compared with Q3 2019. Millennial (born between 1980–1994) consumers reduced balances by 6.8% YoY, whereas Baby Boomers (born between 1946–1964) and Generation X consumers recorded double-digit balance decline of 18% and 10% YoY, respectively. This implies the pandemic has impacted purchasing power of all consumers. However, the balance decline for younger generations is much smaller, as they are major income sources of their families. Even though economic situations continue to deteriorate, credit card is still a low-risk product. In Q2 2020, 94% of new credit card accounts are originated from prime and above risk segments. The risk distribution remains relatively stable in the last two years. However, card issuers should not be complacent, as the

balance-level 90+ days past due (DPD) delinquency rates has increased by 10 basis points (bps) YoY in

Q3 2020. Given the pandemic will linger until mass vaccination is available, issuers should closely track performance of their credit card portfolios. Equally important, they should utilize trended credit and alternative data to enhance acquisition and retention of profitable customers.


2


LOAN ON CARD METRICS Q3 2020 Q-O-Q

Change Y-O-Y

Change

Number of Accounts 387.52 K -3.3% -2.3%

Outstanding Balance 36.86 B -3.0% 2.0%

Average Balance (per consumer) 130.45 K 0.0% 5.2%

Number of Consumers Carrying a Balance 282.61 K -3.0% -3.1%


Average New Account Balance (Q2 2020) 106.64 K 2.0% 9.0%

Account-Level Delinquency Rate (60+ DPD) 0.02% 0 bps 0 bps

Consumer-Level Delinquency Rate (60+ DPD) 0.01% 0 bps 1 bps

Source: TransUnion Hong Kong consumer credit database In Q3 2020, loan on card (LoC) balance had a small increase of 2.0% YoY. The balance growth is from existing customers, as number of accounts dropped by 2.3% YoY, and average balance per consumer has increased 5.2% YoY. LoC originations dropped sharply by 32.8% YoY in Q2 2020, the latest quarter for which data is available, and average new account balance increased by 9.0% YoY. This shows the pandemic has dampened new account growth of LoC but stimulated utilization rate of existing customers. Consumers within different generations have varied utilization rate of LoC. In Q3 2020, 47% of the LoC balance is held by Generation X (born between 1965–1979) consumers, but Millennials have grown their balances by 9.4% YoY. Card issuers should understand the growth and utilization patterns of different generations to develop appropriate solutions for their customers. Same as credit card, LoC is also a low-risk product as it has a similar risk distribution as credit card. Although delinquency rates of LoC remain stable in Q3 2020, card issuers should pay attention to potential deterioration in performance.


3


Auto Loan Summary

AUTO LOAN METRICS Q3 2020 Q-O-Q Change Y-O-Y Change


Outstanding Balance 4.32 B 0.2% -11.4%

Average Balance 184.32 K 1.6% -2.0%


Origination Volumes (Q2 2020) 1.75 K 17.0% 4.7%

Average New Account Balance (Q2 2020) 278.67 K 7.7% -9.8%

Account-Level Delinquency Rate (60+ DPD) 0.15% -12 bps 2 bps



Source: TransUnion Hong Kong consumer credit database As of Q3 2020, only approximately 24,200 consumers carry a balance on an auto loan in Hong Kong, representing a 9.6% YoY decline. Average balance per consumer also declined by 2.0% YoY in the same period. A decreasing number of consumers and lower average balance per consumer resulted in outstanding balance declined by 11.4% YoY to only HKD 4.32 billion in Q3 2020. A positive trend for the auto loan market is origination volume increased by 4.7% YoY in Q2 2020, the latest quarter for which data is available. Even though auto loan is a niche segment of the Hong Kong consumer lending market, lenders should be fully aware of changes in credit performance of the product. Balance-level 60 +DPD delinquency rate has increased 11 bps YoY in Q3 2020. Deterioration in credit performance may continue given the prolonged economic downturn.


4


Mortgage Summary

MORTGAGE METRICS Q3 2020

Q-O-Q Change(born

between 1965–1979)

Y-O-Y Change

Number of Accounts 621.49 K 1.5% 6.0%

Origination Volumes (Q2 2020) 23.46 K 15.6% -28.6%


Source: TransUnion Hong Kong consumer credit database Mortgage is the second largest consumer lending product based on number of accounts. In Q3 2020, number of accounts has grown by 6.0% YoY to approximately 621,490. Given the economic uncertainty brought about by the pandemic, origination volume dropped significantly by 28.6% YoY in Q2 2020, the latest quarter for which data is available. Due to reporting lag of origination volume, number of mortgage enquiries is an important indicator of consumer demand. Number of mortgage enquiries has dropped 6.2% YoY in Q3 2020, implying consumers are cautious to enter the market. Property price movement is a driver of consumer demand for properties. According to historical trends, number of mortgage enquiries is correlated with property price movements. The Centa-City Leading (CCL) Index indicates Hong Kong residential property prices have declined YoY in Q3 2020. Potential property buyers may hold back purchase decisions until economic situations become more stabilized. One interesting observation lenders should note is 55% of mortgage enquiries are from Millennial (born between 1980–1994) and Generation Z (born in 1995 and onwards) consumers in Q3 2020. Obviously, the younger generations are eager to become property owners. Mortgage is a low-risk product as 92% of the new accounts are originated within prime and above risk segments. Delinquency rates have continued to remain at a relatively low level and stable in the last two years. As risk is less of a concern, lenders should focus on customer acquisition to balance risk and return.


5


Unsecured Personal Loan Summary

UNSECURED PERSONAL LOAN METRICS Q3 2020 Q-O-Q

Change Y-O-Y

Change

Number of Accounts 590.58 K 2.2% -0.6%

Outstanding Balance 99.56 B 1.9% -1.5%

Average Balance 246.43 K -1.1% -2.6%

Number of Consumers Carrying a Balance 408.09 K 3.0% 1.2%


Average New Account Balance (Q2 2020) 182.22 K 2.7% 4.0%




Source: TransUnion Hong Kong consumer credit database Unsecured personal loan ranked third by number of accounts amongst consumer lending products. In Q3 2020, the number of accounts slightly dropped by 0.6% YoY to 590,580. Outstanding balance also slightly declined by 1.5% YoY (in the same quarter) to HKD 99.6 billion. The decline in outstanding balance can be attributed to decrease in average balance per consumer of 2.6% YoY in Q3 2020. The sharp drop in origination volume by 18.7% YoY in Q2 2020, the latest quarter for which data is available, is another cause of the decline in outstanding balance. Banks and money lenders have stiff competition in the unsecured personal loan market. In Q3 2020, share of outstanding balance between banks and money lenders is 74% and 26%, respectively. Both banks and money lenders suffered from the overall balance decline. However, money lenders have achieved better results than banks in terms of balance growth. Money lenders grow balance by 14.7% YoY from prime and above risk segments and face a smaller decline in balance of 10.8% from below prime risk segments. The differentiating performance between banks and money lenders can be explained by the extent of regulatory requirements. Money lenders have greater flexibility in underwriting and issuing unsecured personal loans as they are subject to less stringent regulatory requirements. Risk level of unsecured personal loan should not be overlooked as 72% of the new loans are originated within below prime risk segments in Q2 2020. Consumers from below prime risk segments are more vulnerable to economic stress. A rising trend of serious delinquency rates is in line with this observation. The 60+ DPD delinquency rates have increased by 11 bps YoY in Q3 2020. As economic recession is expected to continue for the first half of 2021, lenders should closely monitor potential deterioration in credit performance of their unsecured personal loan portfolios in the next few quarters.


6


Unsecured Tax Loan Summary

UNSECURED TAX LOAN METRICS Q3 2020 Q-O-Q

Change Y-O-Y

Change



Average Balance 131.50 K -26.6% -13.5%



Average New Account Balance (Q2 2020) 260.87 K 1,058.5% -3.2%




Source: TransUnion Hong Kong consumer credit database Unsecured tax loan is a seasonal product as it is mainly used for settling consumer tax bills. Outstanding balance dropped by 43.7% YoY to HKD 2.72 billion in Q3 2020 — when tax loan customers gradually paid off loans over the year. This can be confirmed by the decline in number of consumers carrying a balance of 34.9% YoY to 20,700, and a drop in average balance per consumer by 13.5% YoY to HKD 131,500 within the same quarter. Origination volume decreased by 92.2% YoY in Q2 2020, the latest quarter for which data is available, as this is not the tax paying period. Lenders should pay attention to changes in credit performance as balance-level 60+ DPD has increased 7 bps YoY in Q3 2020. The extended economic downturn has significant pressures on income of Hong Kong consumers which affect their repayment abilities.


7


Unsecured Revolving Lines Summary

UNSECURED REVOLVING LINES METRICS Q3 2020 Q-O-Q

Change Y-O-Y

Change



Total Credit Lines 50.00 B -23.9% -27.5%

Average Balance (per consumer) 102.06 K -15.0% -18.0%

Average Credit Line (per consumer) 278.30 K -9.1% -8.0%

Number of Consumers with Access to an Active Trade 0.37 M -8.8% -13.1%

Number of Consumers Carrying a Balance 0.18 M -16.0% -21.0%


Average New Account Credit Line (Q2 2020) 133.41 K 1.2% -7.7%

Account-Level Delinquency Rate (60+ DPD) 0.24% -16 bps -9 bps

Consumer-Level Delinquency Rate (60+ DPD) 0.55% -30 bps -14 bps


Source: TransUnion Hong Kong consumer credit database Unsecured revolving line is on a declining trend the past two years. In Q3 2020, number of accounts has declined by 13.9% YoY to approximately 450,000, and outstanding balance dropped significantly by 35.2% YoY to HKD 18.5 billion. Consumers continue to deleverage as evidenced by the 18.0% YoY decrease in average balance per consumer the same quarter. Origination volumes dropped sharply by 36.3% YoY in Q2 2020, the latest quarter for which data is available. The decline is due to lower consumer demand and tighter credit supply. There is keen competition between banks and money lenders in the unsecured revolving line market. The respective share of outstanding balances by banks and money lenders is 75% and 25% in Q3 2020. Money lenders have captured 9% balance share from banks over the last two years. Both banks and money and lenders suffered from balance decline, but banks experienced a much larger drop in balance across risk tiers. In Q3 2020, balance from below prime risk segments held by banks dropped 44.8% YoY, whereas balance from prime and above risk segments dropped by 37.6% YoY. The risk distribution of unsecured revolving lines is concentrated within below prime risk segments. Sixty-nine percent of new revolving line accounts originated from below prime risk segments in Q2 2020. Given the risk concentration of unsecured revolving lines, lenders should keep track of the credit performance of the product. Amidst the recent economic downturn, balance-level 60+ delinquency rate has increased 9 bps YoY in Q3 2020. Deterioration in credit performance will persist until the economy has gradually recovered from recession.


8


Report Overview and Definitions

The TransUnion Industry Insights Report is a quarterly overview summarizing data and trends and providing

insights on the Hong Kong consumer lending industry.

Data has been pulled from TransUnion’s consumer credit database, which profiles nearly every credit-active consumer in Hong Kong. The report analyzes all open accounts reported to TransUnion that have been verified in the past 10 years. All accounts not reported as closed with zero balance (as indicated with a closed date, an installment balance of zero, or a remark indicating a final status such as foreclosure or settlement) are included in the report’s metrics.

The report provides a full view of all data records (not a sample) over the nine most recent quarters.

Both account-level and consumer-level views of key metrics and trends are included in the report.

The report covers data and trends for the national population overall, as well as breakdowns within consumer credit-score risk tiers.

The report analyzes individual consumer loan product types—bankcard, private label, auto, mortgage, and consumer lending—while looking at aggregate views of all revolving and non-revolving loans as well.

Risk Tier Definitions

In this report we use the global standard risk tier terminology, based on ‘clean’ score breaks that align with the lettered riskgrades traditionally used in Hong Kong, as per the table below.

RISK TIER BORROWER CVS RANGE

Super prime 3,526–4,000 (AA)

Prime plus 3,417–3,525 (BB)

Prime 3,240–3,416 (CC)

Near prime 2,868–3,239 (DD–HH)

Subprime 1,000–2,867 (II–JJ)

Note: Non-prime refers to the 1,000 to 3,239 range, the union of near prime and subprime.


9


Product Definitions

PRODUCT CATEGORY DEFINITION

Bankcard Revolving account, open account or line of credit reported by a bank, finance company, national card or credit union; loan types include credit card, business credit card, secured credit card and cards with no preset spending limit (flexible spending)

Auto Loans reported as an auto loan or auto lease

Mortgage Mortgage loans and installment (non-revolving) loans with a loan type including Housing Mortgage, 2nd Mortgage Loan, Mortgage Installment Loan, and Car Park Mortgage

Unsecured installment loans

Installment (non-revolving) loans with a loan type including Unsecured Installment Loan, Unsecured Tax Loan, Unsecured Short Term Loan, Restructured Loans, and Unsecured Decoration Loan

Unsecured revolving loans Revolving loans with a loan type including Unsecured Revolving Credit Account and Unsecured Overdraft (O/D) Facility

All revolving loans All revolving accounts includes bankcards and unsecured revolving loans

All non-revolving loans All auto and installment accounts, excluding mortgages due to the lack of positive balance data in Hong Kong

Data Definitions

DATA CATEGORY DEFINITION

Total account volumes Total number of accounts that are open or closed-with-a-balance, at quarter end

Total account balances Total dollar amount of accounts that are open or closed-with-a-balance, at quarter end

Total credit lines Total dollar amount of the credit lines of open revolving-type accounts, at quarter end

Total open-to-buy Total dollar amount of the open-to-buy (open account credit lines minus balances) of open revolving-type accounts, at quarter end

Average account balance Total account balances, divided by the number of open-with-a-balance and closed-with-a-balance accounts, at quarter end

Average credit line Total credit lines, divided by the total number of open revolving-type accounts with a credit line greater than zero, at quarter end

Average open-to-buy Total open-to-buy, divided by the total number of open revolving-type accounts with a credit line greater than zero, at quarter end


10



Unit delinquency rates Total number of delinquent open and closed accounts at quarter end, divided by the total number of open and closed-with-a-balance accounts

Dollar delinquency rates Total dollar amount of delinquent open and closed accounts at quarter end, divided by the dollar balances of open and closed-with-a-balance accounts

Total new account volumes Total number of new accounts reported opened during the quarter

Total new account balances Total dollar balances of new accounts reported opened during the calendar quarter, including open and closed-with-a-balance accounts, at quarter end

Total new account credit lines

Total dollar amount of the credit lines of new, open revolving-type accounts reported opened during the calendar quarter, at quarter end

Total new account open-to-buy

Total dollar amount of the open-to-buy (open account credit lines minus balances) of new, open revolving-type accounts reported opened during the calendar quarter, at quarter end

Average new account balance

Total new account balances, divided by the number of new accounts open-with-a-balance and closed-with-a-balance, reported opened during the calendar quarter

Average new account credit line

Total new account credit lines, divided by the total number of new, open revolving-type accounts reported opened during the calendar quarter

Average new account open-to-buy

Total new account open-to-buy, divided by the total number of new, open revolving-type accounts reported opened during the calendar quarter

Number of consumers with access to an active trade

Total number of consumers with access to at least one open revolving-type account, including authorized account users, at quarter end

Number of consumers with a balance present

Total number of consumers with at least one open or closed account with a balance greater than zero, not including authorized users, at quarter end

Percentage of borrowers with a delinquent balance

Total number of consumers with at least one open or closed account with a past-due balance greater than zero (30+, 60+, 90+ days past due), divided by the number of consumers with at least one open or closed-with-a-balance account, at quarter end

Average number of accounts per consumer

Total number of open and closed-with-a-balance accounts, divided by the total number of consumers with at least one open or closed-with-a-balance account, at quarter end

Average total balance per consumer, of consumers with a balance

Total dollar balances of all open and closed accounts, divided by the number of consumers with at least one open or closed account with a balance, at quarter end

Average credit line per consumer, of consumers with a credit line

Total dollar credit lines of all open revolving-type accounts, divided by the number of consumers with at least one open account with a credit line greater than zero, at quarter end


11



Average open-to-buy per consumer

Total dollar open-to-buy of all open revolving-type accounts, divided by the number of consumers with at least one open account with a credit line greater than zero, at quarter end

Number of new collections accounts

Total number of new collections accounts reported during the quarter

Total new collections account dollars

Total dollar amount of new collections accounts reported during the quarter

Significant Generations

Baby Boomers Consumers born 1946 to 1964

Generation X Consumers born 1965 to 1979

Millennials Consumers born 1980 to 1994

Generation Z Consumers born in 1995 onwards

Report Timing

Each quarter’s data and calculations are generated from the data available on the last day of the quarter.

There is a time lag between the date when a new account is opened and when lenders report new accounts

to credit reporting companies. As a result of this time lag, a significant number of new accounts opened

during a quarter may not yet be reported as of the quarter end date. To enable more accurate and complete

reporting of new accounts, we measure all new account counts and balances in this report one quarter in

arrears. With this approach, the quarter prior to the current report date reflects the most recent data.

A Note About the Calculation of Total Utilization

To derive total utilization, we recommend the following formula:

Total Utilization = 1 - [Total Open-To-Buy

Total Credit Lines]

We recommend against calculating utilization as the ratio of total balance to total credit lines because the

total balance measure includes balances on closed accounts that have balances, while total credit lines are

zeroed out for closed accounts. Our reasoning is that credit lines should only be calculated where credit is

actually available—a closed account cannot be used for further purchases, and hence should have a credit

line of $0.

ACCOUNT-LEVEL INSIGHTS–BANKCARD

12


ACCOUNT-LEVEL INSIGHTS

Bankcard

Total Account Volumes ............................................ 13

Total Account Balances ........................................... 14

Total Credit Lines ..................................................... 15

Total Open-to-Buy .................................................... 16

Average Account Balance ........................................ 17

Average Credit Line ................................................. 18

Average Open-to-Buy .............................................. 19

Distribution of Unit Delinquency Rates ..................... 20

Distribution of Dollar Delinquency Rates .................. 21

Total Reported New Account Originations ............... 22

Total Reported New Account Balances .................... 23

Total Reported New Account Credit Lines ............... 24

Total Reported New Account Open-to-Buy .............. 25

Average Reported New Account Balance ................ 26

Average Reported New Account Credit Line ............ 27

Average Reported New Account Open-to-Buy ......... 28

For a complete description of product definitions, data category definitions and calculations, risk tier definitions and

the timing of report generation, please refer to the Report Overview and Definitions section.


13


Total Account Volumes

18.8

19.0

19.2

19.4

19.6

19.8

20.0

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

NU

MB

ER

OF

AC

CO

UN

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(m

illio

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QUARTER

Total Volume of All Active Card Accounts

0

2

4

6

8

10

12

14

16

Subprime Near Prime Prime Prime Plus Super PrimeNU

MB

ER

OF

AC

CO

UN

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(m

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BORROWER CV SCORE TIER

Total Volume of All Active Card Accounts, by Risk Tier

2019-Q3 2020-Q3


14


Total Account Balances

115

120

125

130

135

140

145

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Card Accounts

0

5

10

15

20

25

30

35

40

Subprime Near Prime Prime Prime Plus Super Prime

TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Card Accounts, by Risk Tier

2019-Q3 2020-Q3


15


Total Credit Lines

1,160

1,180

1,200

1,220

1,240

1,260

1,280

1,300

1,320

1,340

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

TO

TA

L L

IMIT

S (

bill

ions)

QUARTER

Total Limits of All Active Card Accounts

0

200

400

600

800

1,000

1,200

1,400


TO

TA

L L

IMIT

S (

bill

ions)


Total Limits of All Active Card Accounts, by Risk Tier

2019-Q3 2020-Q3


16


Total Open-to-Buy

1,040

1,060

1,080

1,100

1,120

1,140

1,160

1,180

1,200

1,220

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

TO

TA

L O

TB

(bill

ions)

QUARTER

Total OTB of All Active Card Accounts

0

100

200

300

400

500

600

700

800

900

1,000


TO

TA

L O

TB

(bill

ions)


Total OTB of All Active Card Accounts, by Risk Tier

2019-Q3 2020-Q3


17


Average Account Balance

15,000

15,500

16,000

16,500

17,000

17,500

18,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Card Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Card Accounts, by Risk Tier

2019-Q3 2020-Q3


18


Average Credit Line

61,000

62,000

63,000

64,000

65,000

66,000

67,000

68,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E L

IMIT

QUARTER

Average Credit Limits of All Active Card Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000


AV

ER

AG

E L

IMIT


Average Credit Limits of All Active Card Accounts, by Risk Tier

2019-Q3 2020-Q3


19


Average Open-to-Buy

54,000

55,000

56,000

57,000

58,000

59,000

60,000

61,000

62,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E O

TB

QUARTER

Average OTB of All Active Card Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000


AV

ER

AG

E O

TB


Average OTB of All Active Card Accounts, by Risk Tier

2019-Q3 2020-Q3


20


Distribution of Unit Delinquency Rates

0.00%

0.02%

0.04%

0.06%

0.08%

0.10%

0.12%

0.14%

0.16%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Account-level Delinquency: Card 30+ DPD

60+ DPD

90+ DPD

3.88%

0.00% 0.00% 0.00% 0.00%0%

2%

4%

6%

8%

10%

12%

14%


QUARTER

Account-level Delinquency, by Risk Tier: Card 30+ DPD

60+ DPD

90+ DPD


21


Distribution of Dollar Delinquency Rates

0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

0.8%

0.9%

1.0%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Balance-level Delinquency: Card30+ DPD

60+ DPD

90+ DPD

7.91%

0.00% 0.00% 0.00% 0.00%0%

3%

6%

9%

12%

15%

18%


QUARTER

Balance-level Delinquency, by Risk Tier: Card 30+ DPD

60+ DPD

90+ DPD


22


Total Reported New Account Originations

0

100

200

300

400

500

600

700

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Card Accounts

0

50

100

150

200

250

300

350

400


NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Card Accounts, by Risk Tier

2019-Q2 2020-Q2


23


Total Reported New Account Balances

0

500

1,000

1,500

2,000

2,500

3,000

3,500

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

NE

W B

AL

AN

CE

S (

mill

ions)

QUARTER

Total Balances of New Card Accounts

0

100

200

300

400

500

600

700

800

900


NE

W B

AL

AN

CE

S (

mill

ions)


Total Balances of New Card Accounts, by Risk Tier

2019-Q2 2020-Q2


24


Total Reported New Account Credit Lines

0

5

10

15

20

25

30

35

40

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

NE

W L

IMIT

S (

bill

ions)

QUARTER

Total Credit Limits of New Card Accounts

0

5

10

15

20

25


NE

W L

IMIT

S (

bill

ions)


Total Credit Limits of New Card Accounts, by Risk Tier

2019-Q2 2020-Q2


25


Total Reported New Account Open-to-Buy

0

5

10

15

20

25

30

35

40

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

NE

W O

TB

(bill

ions)

QUARTER

Total OTB of New Card Accounts

0

4

8

12

16

20


NE

W O

TB

(bill

ions)


Total OTB of New Card Accounts, by Risk Tier

2019-Q2 2020-Q2


26


Average Reported New Account Balance

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of New Card Accounts

0

5,000

10,000

15,000

20,000

25,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Card Consumers, by Risk Tier

2019-Q2 2020-Q2


27


Average Reported New Account Credit Line

46,000

48,000

50,000

52,000

54,000

56,000

58,000

60,000

62,000

64,000

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

AV

ER

AG

E L

IMIT

QUARTER

Average Limits of New Card Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000


AV

ER

AG

E L

IMIT


Average Limits of New Card Accounts, by Risk Tier

2019-Q2 2020-Q2


28


Average Reported New Account Open-to-Buy

42,000

44,000

46,000

48,000

50,000

52,000

54,000

56,000

58,000

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

AV

ER

AG

E O

TB

QUARTER

Average OTB of New Card Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000


AV

ER

AG

E O

TB


Average OTB of New Card Accounts, by Risk Tier

2019-Q2 2020-Q2

29


Loan on Card

Total Account Volumes .......................................................... 30

Total Account Balances ......................................................... 31

Total Reported New Account Originations ............................. 32

Total Reported New Account Balances .................................. 33



ACCOUNT-LEVEL INSIGHTS–LOC

30



360

365

370

375

380

385

390

395

400

405

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Loan on Card Accounts

0

20

40

60

80

100

120

140

160


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Loan on Card Accounts

2019-Q3 2020-Q3

ACCOUNT-LEVEL INSIGHTS–LOC

31



0

5

10

15

20

25

30

35

40

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Loan on Card Accounts

0

2

4

6

8

10

12

14

16

18


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Loan on Card Accounts, by Risk Tier

2019-Q3 2020-Q3

32



0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Loan on Card Accounts

0.0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9


MB

ER

OF

AC

CO

UN

TS

(hto

usands)


Total Volume of New Loan on Card Accounts, by Risk Tier

33



0.00

0.05

0.10

0.15

0.20

0.25

0.30

0.35

0.40

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

NE

W B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of New Loan on Card Accounts

0.00

0.01

0.01

0.02

0.02

0.03

0.03

0.04

0.04

0.05


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of New Loan on Card Accounts, by Risk Tier

2019-Q2 2020-Q2

34



Auto Loan



Average Account Balance ...................................................... 37

Distribution of Unit Delinquency Rates ................................... 38

Distribution of Dollar Delinquency Rates ................................ 39



Average Reported New Account Balance .............................. 42



ACCOUNT-LEVEL INSIGHTS–AUTO LOAN

35



0

5

10

15

20

25

30

35

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Auto Accounts

0

2

4

6

8

10

12


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Auto Accounts

2019-Q3 2020-Q3


36



0

1

2

3

4

5

6

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Auto Accounts

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6

1.8

2.0


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Auto Accounts

2019-Q3 2020-Q3


37



170,000

172,000

174,000

176,000

178,000

180,000

182,000

184,000

186,000

188,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Auto Accounts

0

50,000

100,000

150,000

200,000

250,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Auto Accounts

2019-Q3 2020-Q3


38



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Account-level Delinquency: Auto30+ DPD60+ DPD90+ DPD

3.85%

0.00% 0.00% 0.00% 0.00%0%

2%

4%

6%

8%

10%

12%

14%


QUARTER

Account-level Delinquency, by Risk Tier: Auto 30+ DPD

60+ DPD

90+ DPD


39



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

0.8%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Balance-level Delinquency: Auto 30+ DPD

60+ DPD

90+ DPD

0%

2%

4%

6%

8%

10%

12%

14%

16%


QUARTER

Balance-level Delinquency, by Risk Tier: Auto30+ DPD

60+ DPD

90+ DPD


40



0.0

0.5

1.0

1.5

2.0

2.5

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Auto Accounts

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6

1.8

2.0


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Auto Accounts, by Risk Tier

2019-Q2 2020-Q2


41



0.00

0.10

0.20

0.30

0.40

0.50

0.60

0.70

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

NE

W B

AL

AN

CE

S (

mill

ions)

QUARTER

Total Balances of New Auto Accounts

0.00

0.05

0.10

0.15

0.20

0.25


NE

W B

AL

AN

CE

S (

mill

ions)


Total Balances of New Auto Accounts, by Risk Tier

2019-Q2 2020-Q2


42



230,000

240,000

250,000

260,000

270,000

280,000

290,000

300,000

310,000

320,000

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of New Auto Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of New Auto Accounts, by Risk Tier

2019-Q2 2020-Q2

43



Mortgage






ACCOUNT-LEVEL INSIGHTS–MORTGAGE

44



500

520

540

560

580

600

620

640

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Mortgage Accounts

0

50

100

150

200

250

300

350

400

450


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Mortgage Accounts, by Risk Tier

2019-Q3 2020-Q3


45



0.00%

0.01%

0.02%

0.03%

0.04%

0.05%

0.06%

0.07%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Account-level Delinquency: Mortgage 60+ DPD

90+ DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%


QUARTER

Account-level Delinquency, by Risk Tier: Mortgage

60+DPD90+DPD


46



0

5

10

15

20

25

30

35

40

45

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Mortgage Accounts

0

5

10

15

20

25


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Mortgage Accounts, by Risk Tier

2019-Q2 2020-Q2

47



Unsecured Personal Loans











ACCOUNT-LEVEL INSIGHTS–UNSECURED INSTALLMENT LOANS

48



560

565

570

575

580

585

590

595

600

605

610

615

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Personal Loan Accounts

0

50

100

150

200

250

300


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Personal Loan Accounts, by Risk Tier

2019-Q3 2020-Q3


49



95

96

97

98

99

100

101

102

103

104

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Personal Loan Accounts

0

5

10

15

20

25

30

35

40

45

50


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Personal Loan Accounts, by Risk Tier

2019-Q3 2020-Q3


50



166,500

167,000

167,500

168,000

168,500

169,000

169,500

170,000

170,500

171,000

171,500

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Personal Loan Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Personal Loan Accounts, by Risk Tier

2019-Q3 2020-Q3


51



0.0%

0.2%

0.4%

0.6%

0.8%

1.0%

1.2%

1.4%

1.6%

1.8%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Account-level Delinquency: Personal Loan 30+ DPD

60+ DPD

90+ DPD

4.78%

0.00% 0.00% 0.00% 0.00%0%

1%

2%

3%

4%

5%

6%

7%

8%

9%


QUARTER

Account-level Delinquency, by Risk Tier: Personal Loan 30+ DPD

60+ DPD

90+ DPD


52



0.0%

0.2%

0.4%

0.6%

0.8%

1.0%

1.2%

1.4%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Balance-level Delinquency: Personal Loan 30+ DPD

60+ DPD

90+ DPD

0%

2%

4%

6%

8%

10%

12%


QUARTER

Balance-level Delinquency, by Risk Tier: Personal Loan

30+DPD60+DPD


53



0

10

20

30

40

50

60

70

80

90

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Personal Loan Accounts

0

5

10

15

20

25

30

35

40


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Personal Loan Accounts, by Risk Tier

2019-Q2 2020-Q2


54



0

2

4

6

8

10

12

14

16

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

NE

W B

AL

AN

CE

S (

mill

ions)

QUARTER

Total Balances of New Personal Loan Accounts

0

5

10

15

20

25

30

35

40

45

50


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Personal Loan Accounts, by Risk Tier

2019-Q2 2020-Q2

55



150,000

160,000

170,000

180,000

190,000

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

AV

ERA

GE

BA

LAN

CES

QUARTER

Average Balances of New Personal Loan Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000

500,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of New Personal Loan Accounts, by Risk Tier

2019-Q2 2020-Q2

56


Unsecured Tax Loans

Total Account Volumes ............................................................ 57

Total Account Balances ........................................................... 58

Average Account Balance ........................................................ 59

Distribution of Unit Delinquency Rates ..................................... 60

Distribution of Dollar Delinquency Rates .................................. 61

Total Reported New Account Originations ............................... 62

Total Reported New Account Balances .................................... 63

Average Reported New Account Balance ................................ 64



ACCOUNT-LEVEL INSIGHTS–UNSECURED TAX LOANS

57



0

5

10

15

20

25

30

35

40

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Tax Loan Accounts

0

2

4

6

8

10

12

14

16


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Tax Loan Accounts, by Risk Tier

2019-Q3 2020-Q3


58



0

1

2

3

4

5

6

7

8

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Tax Loan Accounts

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6

1.8

2.0


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Tax Loan Accounts, by Risk Tier

2019-Q3 2020-Q3


59



0

50,000

100,000

150,000

200,000

250,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Tax Loan Accounts

0

50,000

100,000

150,000

200,000

250,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Tax Loan Accounts, by Risk Tier

2019-Q3 2020-Q3


60



0.00%

0.05%

0.10%

0.15%

0.20%

0.25%

0.30%

0.35%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Account-level Delinquency: Tax Loan 30+ DPD

60+ DPD

90+ DPD

0%

2%

4%

6%

8%

10%

12%

14%

Subprime Near Prime Prime Plus Super Prime

QUARTER

Account-level Delinquency, by Risk Tier: Tax Loan 30+ DPD

60+ DPD

90+ DPD


61



0.00%

0.05%

0.10%

0.15%

0.20%

0.25%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Balance-level Delinquency: Tax Loan30+ DPD

60+ DPD

90+ DPD

0%

2%

4%

6%

8%

10%

12%

14%

16%

Subprime Near Prime Prime Plus Super Prime

QUARTER

Balance-level Delinquency, by Risk Tier: Tax Loan 30+ DPD

60+ DPD

90+ DPD


62



0

2

4

6

8

10

12

14

16

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Tax Loan Accounts

0.0

0.1

0.2

0.3

0.4

0.5

0.6


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Tax Loan Accounts, by Risk Tier

2019-Q2 2020-Q2


63



0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

NE

W B

AL

AN

CE

S (

mill

ions)

QUARTER

Total Balances of New Tax Loan Accounts

0.00

0.02

0.04

0.06

0.08

0.10

0.12


NE

W B

AL

AN

CE

S (

mill

ions)


Total Balances of New Tax Loan Accounts, by Risk Tier

2019-Q2 2020-Q2


64



0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of New Tax Loan Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of New Tax Loan Accounts, by Risk Tier

2019-Q2 2020-Q2

65



Unsecured Revolving Lines

Total Account Volumes ............................................ 66 Total Account Balances ........................................... 67 Total Credit Lines ..................................................... 68 Total Open-to-Buy .................................................... 69 Average Account Balance ........................................ 70 Average Credit Line ................................................. 71 Average Open-to-Buy .............................................. 72 Distribution of Unit Delinquency Rates ..................... 73 Distribution of Dollar Delinquency Rates .................. 74 Total Reported New Account Originations ............... 75 Total Reported New Account Balances .................... 76 Total Reported New Credit Limits ............................ 77 Average Reported New Account Balance ................ 79 Average Reported New Account Credit Limits ......... 80 Average Reported New Account Open-to-Buy ......... 81



ACCOUNT-LEVEL INSIGHTS–UNSECURED REVOLVING LOANS

66



0

100

200

300

400

500

600

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Revolving Loan Accounts

0

20

40

60

80

100

120

140

160

180


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Revolving Loan Accounts, by Risk Tier

2019-Q3 2020-Q3


67



0

5

10

15

20

25

30

35

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Revolving Loan Accounts

0

2

4

6

8

10

12

14


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Revolving Loan Accounts, by Risk Tier

2019-Q3 2020-Q3


68


Total Credit Lines

0

10

20

30

40

50

60

70

80

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

TO

TA

L L

IMIT

S (

bill

ions)

QUARTER

Total Limits of All Active Revolving Loan Accounts

0

5

10

15

20

25


TO

TA

L L

IMIT

S (

bill

ions)


Total Limits of All Active Revolving Loan Accounts, by Risk Tier

2019-Q3 2020-Q3


69


Total Open-to-Buy

0

5

10

15

20

25

30

35

40

45

50

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

TO

TA

L O

TB

(bill

ions)

QUARTER

Total OTB of All Active Revolving Loan Accounts

0

2

4

6

8

10

12

14


TO

TA

L O

TB

(bill

ions)


Total OTB of All Active Revolving Loan Accounts, by Risk Tier2019-Q3 2020-Q3


70



0

20,000

40,000

60,000

80,000

100,000

120,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Revolving Loan Accounts

0

50,000

100,000

150,000

200,000

250,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Tax Loan Accounts, by Risk Tier

2019-Q3 2020-Q3


71


Average Credit Line

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E L

IMIT

QUARTER

Average Credit Limits of All Active Revolving Loan Accounts

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000


AV

ER

AG

E L

IMIT


Average Credit Limits of All Active Revolving Loan Accounts, by Risk Tier

2019-Q3 2020-Q3


72


Average Open-to-Buy

64,000

66,000

68,000

70,000

72,000

74,000

76,000

78,000

80,000

82,000

84,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E L

IMIT

QUARTER

Average OTB of All Active Revolving Loan Accounts

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000


AV

ER

AG

E L

IMIT


Average OTB of All Active Revolving Loan Accounts, by Risk Tier

2019-Q3 2020-Q3


73



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

0.8%

0.9%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Account-level Delinquency: Revolving Loans 30+ DPD

60+ DPD

90+ DPD

0.00%

0.05%

0.10%

0.15%

0.20%

0.25%

0.30%

0.35%

0.40%

0.45%

0.50%


QUARTER

Account-level Delinquency, by Risk Tier: Revolving Loans30+ DPD

60+ DPD

90+ DPD


74



0.0%

0.2%

0.4%

0.6%

0.8%

1.0%

1.2%

1.4%

1.6%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Balance-level Delinquency: Revolving Loan 30+ DPD

60+ DPD

90+DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%


QUARTER

Balance-level Delinquency, by Risk Tier: Revolving Loans30+ DPD

60+ DPD

90+ DPD


75



0

2

4

6

8

10

12

14

16

18

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Revolving Loan Accounts

0

1

2

3

4

5

6

7


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Revolving Loan Accounts, by Risk Tier

2019-Q2 2020-Q2


76



0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6

1.8

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

NE

W B

AL

AN

CE

S (

mill

ions)

QUARTER

Total Balances of New Revolving Loan Accounts

0.0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8


NE

W B

AL

AN

CE

S (

mill

ions)


Total Balances of New Revolving Loan Accounts, by Risk Tier

2019-Q2 2020-Q2


77


Total Reported New Credit Limits

0

1

2

3

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

NE

W L

IMIT

S (

bill

ions)

QUARTER

Total Credit Limits of New Revolving Loan Accounts

0.0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9


NE

W L

IMIT

S (

bill

ions)


Total Credit Limits of New Revolving Loan Accounts, by Risk Tier

2019-Q2 2020-Q2


78


Total Reported New Open-to-Buy

0.0

0.5

1.0

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

NE

W O

TB

(bill

ions)

QUARTER

Total OTB of New Revolving Loan Accounts

0.00

0.05

0.10

0.15

0.20

0.25


NE

W O

TB

(bill

ions)


Total OTB of New Revolving Loan Accounts, by Risk Tier

2019-Q2 2020-Q2


79



0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of New Revolving Loans Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of New Revolving Loans Accounts, by Risk Tier

2019-Q2 2020-Q2


80


Average Reported New Account Credit Limits

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

AV

ER

AG

E L

IMIT

S

QUARTER

Average Limits of New Revolving Loan Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000


AV

ER

AG

E L

IMIT

S


Average Limits of New Revolving Loan Accounts, by Risk Tier

2019-Q2 2020-Q2


81



0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

AV

ER

AG

E O

TB

QUARTER

Average OTB of New Revolving Loan Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000


AV

ER

AG

E O

TB


Average OTB of New Revolving Loan Accounts, by Risk Tier

2019-Q2 2020-Q2

82



All Revolving Accounts



Total Credit Lines ................................................................... 85

Total Open-to-Buy .................................................................. 86


Average Credit Line ............................................................... 88

Average Open-to-Buy ............................................................ 89





Total Reported New Account Credit Lines ............................. 94

Total Reported New Account Open-to-Buy ............................ 95


Average Reported New Account Credit Line .......................... 97

Average Reported New Account Open-to-Buy ....................... 98



ACCOUNT-LEVEL INSIGHTS–ALL REVOLVING ACCOUNTS

83



19.8

19.9

20.0

20.1

20.2

20.3

20.4

20.5

20.6

20.7

20.8

20.9

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

NU

MB

ER

OF

AC

CO

UN

TS

(m

illio

ns)

QUARTER

Total Volume of All Active Revolving Accounts

0

2

4

6

8

10

12

14

16


MB

ER

OF

AC

CO

UN

TS

(m

illio

ns)


Total Volume of All Active Revolving Accounts

2019-Q3 2020-Q3


84



165

170

175

180

185

190

195

200

205

210

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Revolving Accounts

0

10

20

30

40

50

60

70


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Revolving Accounts

2019-Q3 2020-Q3


85


Total Credit Lines

1,240

1,260

1,280

1,300

1,320

1,340

1,360

1,380

1,400

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

TO

TA

L L

IMIT

S (

bill

ions)

QUARTER

Total Limits of All Revolving Accounts

0

5

10

15

20

25


TO

TA

L L

IMIT

S (

bill

ions)


Total Limits of All Revolving Accounts, by Risk Tier

2019-Q3 2020-Q3


86


Total Open-to-Buy

1,080

1,100

1,120

1,140

1,160

1,180

1,200

1,220

1,240

1,260

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

TO

TA

L O

TB

(bill

ions)

QUARTER

Total OTB of All Revolving Accounts

0

100

200

300

400

500

600

700

800

900

1,000


TO

TA

L O

TB

(bill

ions)


Total OTB of All Revolving Accounts, by Risk Tier

2019-Q3 2020-Q3


87



185,000

190,000

195,000

200,000

205,000

210,000

215,000

220,000

2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Revolving Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Revolving Accounts, by Risk Tier

2019-Q3 2020-Q3


88


Average Credit Line

165,000

170,000

175,000

180,000

185,000

190,000

195,000

200,000

205,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E L

IMIT

QUARTER

Average Credit Limits of All Revolving Accounts

0

50,000

100,000

150,000

200,000

250,000


AV

ER

AG

E L

IMIT


Average Credit Limits of All Revolving Accounts, by Risk Tier

2019-Q3 2020-Q3


89


Average Open-to-Buy

126,000

128,000

130,000

132,000

134,000

136,000

138,000

140,000

142,000

144,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E O

TB

QUARTER

Average OTB of All Revolving Accounts

0

50,000

100,000

150,000

200,000

250,000


AV

ER

AG

E L

IMIT


Average OTB of All Revolving Accounts, by Risk Tier

2019-Q3 2020-Q3


90



0.00%

0.05%

0.10%

0.15%

0.20%

0.25%

0.30%

0.35%

0.40%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Account-level Delinquency: All Revolving 30+ DPD

60+ DPD

90+ DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%


QUARTER

Account-level Delinquency, by Risk Tier: All Revolving 30+ DPD

60+ DPD

90+ DPD


91



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

0.8%

0.9%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Balance-level Delinquency: All Revolving 30+ DPD

60+ DPD

90+DPD

0%

2%

4%

6%

8%

10%

12%


QUARTER

Balance-level Delinquency, by Risk Tier: All Revolving 30+ DPD

60+ DPD

90+ DPD


92



0

100

200

300

400

500

600

700

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All New Revolving Accounts

0

50

100

150

200

250

300

350


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All New Revolving Accounts, by Risk Tier

2019-Q2 2020-Q2


93



0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

NE

W B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All New Revolving Accounts

0.0

0.2

0.4

0.6

0.8

1.0

1.2


NE

W B

AL

AN

CE

S (

bill

ions)


Total Balances of All New Revolving Accounts, by Risk Tier

2019-Q2 2020-Q2


94


Total Reported New Account Credit Lines

0

5

10

15

20

25

30

35

40

45

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

NE

W L

IMIT

S (

bill

ions)

QUARTER

Total Credit Limits of All New Revolving Accounts

0

5

10

15

20

25


NE

W L

IMIT

S (

bill

ions)


Total Credit Limits of All New Revolving Accounts, by Risk Tier

2019-Q2 2020-Q2


95


Total Reported New Account Open-to-Buy

0

5

10

15

20

25

30

35

40

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

NE

W O

TB

(bill

ions)

QUARTER

Total OTB of All New Revolving Accounts

0

4

8

12

16

20


NE

W O

TB

(bill

ions)


Total OTB of All New Revolving Accounts, by Risk Tier

2019-Q2 2020-Q2


96



0

50,000

100,000

150,000

200,000

250,000

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All New Revolving Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All New Revolving Accounts, by Risk Tier

2019-Q2 2020-Q2


97


Average Reported New Account Credit Line

150,000

160,000

170,000

180,000

190,000

200,000

210,000

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

AV

ER

AG

E L

IMIT

S

QUARTER

Average Limits of All New Revolving Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000

500,000


AV

ER

AG

E L

IMIT

S


Average Limits of All New Revolving Accounts, by Risk Tier

2019-Q2 2020-Q2


98



0

20,000

40,000

60,000

80,000

100,000

120,000

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

AV

ER

AG

E O

TB

QUARTER

Average OTB of All New Revolving Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000


AV

ER

AG

E O

TB


Average OTB of All New Revolving Accounts, by Risk Tier

2019-Q2 2020-Q2

99



All Non-Revolving Accounts

Total Account Volumes ........................................................ 100

Total Account Balances ....................................................... 101

Average Account Balance .................................................... 102

Distribution of Unit Delinquency Rates ................................. 103

Distribution of Dollar Delinquency Rates .............................. 104

Total Reported New Account Originations ........................... 105

Total Reported New Account Balances ................................ 106

Average Reported New Account Balance ............................ 107



ACCOUNT-LEVEL INSIGHTS–ALL NON-REVOLVING ACCOUNTS

100



1.00

1.05

1.10

1.15

1.20

1.25

1.30

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

NU

MB

ER

OF

AC

CO

UN

TS

(m

illio

ns)

QUARTER

Total Volume of All Active Non-Revolving Accounts

0.00

0.05

0.10

0.15

0.20

0.25

0.30

0.35

0.40

0.45

0.50


MB

ER

OF

AC

CO

UN

TS

(m

illio

ns)


Total Volume of All Active Non-Revolving Accounts, by Risk Tier

2019-Q3 2020-Q3


101



100

102

104

106

108

110

112

114

116

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Non-Revolving Accounts

0

5

10

15

20

25

30

35

40

45

50


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Non-Revolving Accounts

2019-Q3 2020-Q3


102



420,000

440,000

460,000

480,000

500,000

520,000

540,000

560,000

580,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Non-Revolving Accounts

0

100,000

200,000

300,000

400,000

500,000

600,000

700,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Non-Revolving Accounts, by Risk Tier

2019-Q3 2020-Q3


103



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Account-level Delinquency: All Non-Revolving30+ DPD

60+ DPD

90+ DPD

0%

2%

4%

6%

8%

10%

12%


QUARTER

Account-level Delinquency, by Risk Tier: All Non-Revolving30+ DPD

60+ DPD

90+ DPD


104



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Balance-level Delinquency: All Non-Revolving30+ DPD

60+ DPD

90+DPD

0%

2%

4%

6%

8%

10%

12%

14%


QUARTER

Balance-level Delinquency, by Risk Tier: All Non-Revolving 30+ DPD

60+ DPD

90+ DPD


105



0

20

40

60

80

100

120

140

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Non-Revolving Accounts

0

5

10

15

20

25

30

35

40

45


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Non-Revolving Accounts, by Risk Tier

2019-Q2 2020-Q2


106



0

2

4

6

8

10

12

14

16

18

20

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

NE

W B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All New Non-Revolving Accounts

0

1

2

3

4

5

6

7


NE

W B

AL

AN

CE

S (

bill

ions)


Total Balances of All New Non-Revolving Accounts, by Risk Tier

2019-Q2 2020-Q2


107



0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

1,800,000

2,000,000

2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All New Non-Revolving Accounts

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All New Non-Revolving Accounts, by Risk Tier

2019-Q2 2020-Q2

108


CONSUMER-LEVEL INSIGHTS

Bankcard

Total Number of Consumers with Access to an Active Trade .............................. 109

Total Number of Consumers with a Balance ........................................................ 110

Percentage of Borrowers with a Delinquent Balance ........................................... 111

Average Number of Accounts Per Consumer ...................................................... 112

Average Total Balance Per Consumer, of Consumers Carrying a Balance ......... 113

Average Total Credit Line Per Consumer, of Consumers with a Credit Line ........ 114

Average Open-to-Buy Per Consumer .................................................................. 115



CONSUMER-LEVEL INSIGHTS–BANKCARD

109


Total Number of Consumers with Access to an Active Trade

4.05

4.10

4.15

4.20

4.25

4.30

4.35

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

CO

NS

UM

ER

S (

mill

ions)

QUARTER

Consumers with Access to a Card Account

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5


CO

NS

UM

ER

S (

mill

ions)


Consumers with Access to a Card Account, by Risk Tier

2019-Q3 2020-Q3


110


Total Number of Consumers with a Balance

3.35

3.40

3.45

3.50

3.55

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

CO

NS

UM

ER

S (

mill

ions)

QUARTER

Consumers Carrying a Balance on a Card Account

0.0

0.5

1.0

1.5

2.0

2.5


CO

NS

UM

ER

S (

mill

ions)


Consumers with Access to a Card Account, by Risk Tier

2019-Q3 2020-Q3


111


Percentage of Borrowers with a Delinquent Balance

0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

0.8%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Consumer-level Delinquency: Card30+ DPD

60+ DPD

90+ DPD

0%

5%

10%

15%

20%

25%

30%

35%


QUARTER

Consumer-level Delinquency, by Risk Tier: Card 30+ DPD

60+ DPD

90+ DPD


112


Average Number of Accounts Per Consumer

4.52

4.54

4.56

4.58

4.60

4.62

4.64

4.66

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Card Accounts per Consumer

0

1

2

3

4

5

6


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Card Accounts per Consumer, by Risk Tier

2019-Q3 2020-Q3


113


Average Total Balance Per Consumer, of Consumers Carrying a Balance

33,000

34,000

35,000

36,000

37,000

38,000

39,000

40,000

41,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Card Consumers

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Card Consumers, by Risk Tier

2019-Q3 2020-Q3


114


Average Total Credit Line Per Consumer, of Consumers with a Credit Line

345,000

350,000

355,000

360,000

365,000

370,000

375,000

380,000

385,000

390,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E L

IMIT

QUARTER

Average Limits of All Active Card Consumers

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000


AV

ER

AG

E L

IMIT


Average Limits of All Active Card Consumers, by Risk Tier

2019-Q3 2020-Q3

115


Average Open-to-Buy Per Consumer

305,000

310,000

315,000

320,000

325,000

330,000

335,000

340,000

345,000

350,000

355,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E O

TB

QUARTER

Average OTB of All Active Card Consumers

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000


AV

ER

AG

E O

TB


Average OTB of All Active Card Consumers

2019-Q3 2020-Q3

116


Loan on Card

Total Number of Consumers with a Balance .......... 117

Average Number of Acounts per Consumer .......... 118

Average Total Balance per Consumer, of Consumers Carrying a Balance 119



CONSUMER-LEVEL INSIGHTS–LOC

117



0.276

0.278

0.280

0.282

0.284

0.286

0.288

0.290

0.292

0.294

0.296

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers Carrying a Balance on a Loan on Card Account

0

20,000

40,000

60,000

80,000

100,000

120,000


CO

NS

UM

ER

S


Consumers Carrying a Balance on a Loan on Card Account, by Risk Tier 2019-Q3 2020-Q3


118


Average Number of Acounts per Consumer

1.28

1.29

1.30

1.31

1.32

1.33

1.34

1.35

1.36

1.37

1.38

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Loan on Card Accounts per Consumer

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Loan on Card Accounts per Consumer, by Risk Tier 2019-Q3

2020-Q3


119


Average Total Balance per Consumer, of Consumers Carrying a Balance

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Loan on Card Consumers

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Revolving Loan Consumers, by Risk Tier

2019-Q3 2020-Q3

120



Auto Loan

Total Number of Consumers with a Balance ..................................................... 121

Percentage of Borrowers with a Delinquent Balance ........................................ 122

Average Number of Accounts Per Consumer ................................................... 123

Average Total Balance Per Consumer, of Consumers Carrying a Balance ...... 124



CONSUMER-LEVEL INSIGHTS–AUTO LOAN

121



0

5

10

15

20

25

30

35

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers Carrying a Balance on a Auto Account

0

2

4

6

8

10

12


CO

NS

UM

ER

S (

thousands)


Consumers Carrying a Balance on a Auto Account, by Risk Tier

2019-Q3 2020-Q3


122



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Consumer-level Delinquency: Auto 30+ DPD

60+ DPD

90+ DPD

0%

2%

4%

6%

8%

10%

12%

14%

16%


QUARTER

Consumer-level Delinquency, by Risk Tier: Auto 30+ DPD

60+ DPD

90+ DPD


123



1.018

1.020

1.022

1.024

1.026

1.028

1.030

1.032

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Auto Accounts per Consumer

0.990

1.000

1.010

1.020

1.030

1.040

1.050

1.060


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Auto Accounts per Consumer, by Risk Tier

2019-Q3 2020-Q3


124



174,000

176,000

178,000

180,000

182,000

184,000

186,000

188,000

190,000

192,000

194,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Auto Consumers

0

50,000

100,000

150,000

200,000

250,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Auto Consumers, by Risk Tier

2019-Q3 2020-Q3

125



Mortgage




CONSUMER-LEVEL INSIGHTS–MORTGAGE

126



0.944

0.945

0.946

0.947

0.948

0.949

0.950

0.951

0.952

0.953

0.954

0.955

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Mortgage Accounts per Consumer

0.0

0.2

0.4

0.6

0.8

1.0

1.2


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Mortgage Accounts per Consumer, by Risk Tier

2019-Q3 2020-Q3

127



Unsecured Personal Loans







CONSUMER-LEVEL INSIGHTS–UNSECURED INSTALLMENT LOANS

128



350

375

400

425

450

475

500

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers Carrying a Balance on a Personal Loan Account

0

20

40

60

80

100

120

140

160

180

200


CO

NS

UM

ER

S (

thousands)


Consumers Carrying a Balance on a Personal Loan Account, by Risk Tier

2019-Q3 2020-Q3

CONSUMER-LEVEL INSIGHTS–UNSECURED INSTALLMENT LOANS

129



0.0%

0.2%

0.4%

0.6%

0.8%

1.0%

1.2%

1.4%

1.6%

1.8%

2.0%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Consumer-level Delinquency: Personal Loans 30+ DPD

60+ DPD

90+ DPD

0%

2%

4%

6%

8%

10%

12%

14%

16%


QUARTER

Consumer-level Delinquency, by Risk Tier: Personal Loans

30+ DPD

60+ DPD

90+ DPD

130



1.430

1.435

1.440

1.445

1.450

1.455

1.460

1.465

1.470

1.475

1.480

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Personal Loans Accounts per Consumer

0.0

0.5

1.0

1.5

2.0

2.5


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Personal Loans Accounts per Consumer, by Risk Tier

2019-Q3 2020-Q3

131



242,000

244,000

246,000

248,000

250,000

252,000

254,000

256,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Personal Loan Consumers

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Personal Loans Consumers, by Risk Tier

2019-Q3 2020-Q3

132


Unsecured Tax Loans







CONSUMER-LEVEL INSIGHTS–UNSECURED TAX LOANS

133



0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

CO

NS

UM

ER

S

QUARTER

Consumers Carrying a Balance on a Tax Loan Account

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000


CO

NS

UM

ER

S


Consumers Carrying a Balance on a Tax Loan Account, by Risk Tier

2019-Q3 2020-Q3


134



0.00%

0.05%

0.10%

0.15%

0.20%

0.25%

0.30%

0.35%

0.40%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Consumer-level Delinquency: Tax Loan 30+ DPD

60+ DPD

90+ DPD

0%

2%

4%

6%

8%

10%

12%

14%


QUARTER

Consumer-level Delinquency, by Risk Tier: Tax Loan 30+ DPD

60+ DPD

90+ DPD


135



1.02

1.03

1.04

1.05

1.06

1.07

1.08

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Tax Loan Accounts per Consumer

0.90

0.92

0.94

0.96

0.98

1.00

1.02

1.04

1.06

1.08

1.10


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Tax Loan Accounts per Consumer, by Risk Tier

2019-Q3 2020-Q3


136



0

50,000

100,000

150,000

200,000

250,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Tax Loan Consumers

0

50,000

100,000

150,000

200,000

250,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Tax Loan Consumers, by Risk Tier

2019-Q3 2020-Q3

137



Unsecured Revolving Lines

Total Number of Consumers with Access to an Active Trade ........................... 138





Average Total Credit Line Per Consumer, of Consumers with a Credit Line ..... 143

Average Open-to-Buy Per Consumer ............................................................... 144



CONSUMER-LEVEL INSIGHTS–UNSECURED REVOLVING LOANS

138



0

50

100

150

200

250

300

350

400

450

500

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers with Access to a Revolving Loan Account

0

20

40

60

80

100

120

140


CO

NS

UM

ER

S (

thousands)


Consumers with Access to a Revolving Loan Account, by Risk Tier

2019-Q3 2020-Q3


139



0

50

100

150

200

250

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers Carrying a Balance on a Revolving Loan Account

0

20

40

60

80

100

120


CO

NS

UM

ER

S (

thousands)


Consumers Carrying a Balance on a Revolving Loan Account, by Risk Tier

2019-Q3 2020-Q3


140



0.00%

0.05%

0.10%

0.15%

0.20%

0.25%

0.30%

0.35%

0.40%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Consumer-level Delinquency: Tax Loan30+ DPD

60+ DPD

90+ DPD

0%

2%

4%

6%

8%

10%

12%

14%


QUARTER

Consumer-level Delinquency, by Risk Tier: Tax Loan 30+ DPD

60+ DPD

90+ DPD


141



1.202

1.204

1.206

1.208

1.210

1.212

1.214

1.216

1.218

1.220

1.222

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Revolving Loan Accounts per Consumer

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Revolving Loan Accounts per Consumer, by Risk Tier

2019-Q3 2020-Q3


142



0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Revolving Loan Consumers

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Revolving Loan Consumers, by Risk Tier

2019-Q3 2020-Q3


143



250,000

260,000

270,000

280,000

290,000

300,000

310,000

320,000

330,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E L

IMIT

S

QUARTER

Average Limits of All Active Revolving Loan Consumers

0

100,000

200,000

300,000

400,000

500,000

600,000

700,000

800,000

900,000

1,000,000


TO

TA

L L

IMIT

S


Average Limits of All Active Revolving Loan Consumers, by Risk Tier

2019-Q3 2020-Q3

CONSUMER-LEVEL INSIGHTS–ALL REVOLVING ACCOUNTS

144



160,000

165,000

170,000

175,000

180,000

185,000

190,000

195,000

200,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E O

TB

QUARTER

Average OTB of All Active Revolving Loan Consumers

0

100,000

200,000

300,000

400,000

500,000

600,000

700,000

800,000

900,000

1,000,000


AV

ER

AG

E O

TB


Average OTB of All Active Revolving Loan Consumers, by Risk Tier

2019-Q3 2020-Q3


145



All Revolving Accounts

Total Number of Consumers with Access to an Active Trade ........................... 146





Average Total Credit Line Per Consumer, of Consumers with a Credit Line ..... 151

Average Open-to-Buy Per Consumer ............................................................... 152




146



4.80

4.85

4.90

4.95

5.00

5.05

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

CO

NS

UM

ER

S (

mill

ions)

QUARTER

Consumers with Access to Any Revolving Account

0

1

2

3

4

5

6


NU

MB

ER

OF

AC

CO

UN

TS


Consumers with Access to Any Revolving Account, by Risk Tier

2019-Q3 2020-Q3


147



3.80

3.85

3.90

3.95

4.00

4.05

4.10

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

CO

NS

UM

ER

S (

mill

ions)

QUARTER

Consumers Carrying a Balance on a Any Revolving Account

0.0

0.5

1.0

1.5

2.0

2.5


CO

NS

UM

ER

S (

mill

ions)


Consumers Carrying a Balance on a Any Revolving Account, by Risk Tier

2019-Q3 2020-Q3


148



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

0.8%

0.9%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Consumer-level Delinquency: All Revolving30+ DPD

60+ DPD

90+ DPD

0%

2%

4%

6%

8%

10%

12%

14%

16%


QUARTER

Consumer-level Delinquency, by Risk Tier: All Revolving 30+ DPD

60+ DPD

90+ DPD


149



7.10

7.11

7.12

7.13

7.14

7.15

7.16

7.17

7.18

7.19

7.20

7.21

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of All Revolving Accounts per Consumer

0

1

2

3

4

5

6

7

8


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of All Revolving Accounts per Consumer, by Risk Tier

2019-Q3 2020-Q3


150



255

260

265

270

275

280

285

290

295

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E B

AL

AN

CE

S (

thousands)

QUARTER

Average Balances of All Consumers with a Revolving Account

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Consumers with a Revolving Account, by Risk Tier

2019-Q3 2020-Q3


151



645,000

650,000

655,000

660,000

665,000

670,000

675,000

680,000

685,000

690,000

695,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E L

IMIT

S

QUARTER

Average Limit of All Consumers with a Revolving Account

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000


AV

ER

AG

E L

IMIT


Average Limit of All Consumers with a Revolving Account, by Risk Tier

2019-Q3 2020-Q3


152



480,000

490,000

500,000

510,000

520,000

530,000

540,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E O

TB

QUARTER

Average OTB of All Consumers with a Revolving Account

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000


AV

ER

AG

E O

TB


Average OTB of All Consumers with a Revolving Account, by Risk Tier

2019-Q3 2020-Q3


153



All Non-Revolving Loans








154



4.80

4.85

4.90

4.95

5.00

5.05

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

CO

NS

UM

ER

S (

mill

ions)

QUARTER

Consumers with Access to Any Revolving Account

0

1

2

3

4

5

6


NU

MB

ER

OF

AC

CO

UN

TS


Consumers with Access to Any Revolving Account, by Risk Tier

2019-Q3 2020-Q3


155



3.80

3.85

3.90

3.95

4.00

4.05

4.10

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

CO

NS

UM

ER

S (

mill

ions)

QUARTER

Consumers Carrying a Balance on a Any Revolving Account

0.0

0.5

1.0

1.5

2.0

2.5


CO

NS

UM

ER

S (

mill

ions)


Consumers Carrying a Balance on a Any Revolving Account, by Risk Tier

2019-Q3 2020-Q3


156



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

0.8%

0.9%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Consumer-level Delinquency: All Revolving 30+ DPD

60+ DPD

90+ DPD

0%

2%

4%

6%

8%

10%

12%

14%

16%


QUARTER

Consumer-level Delinquency, by Risk Tier: All Revolving 30+ DPD

60+ DPD

90+ DPD


157



7.10

7.11

7.12

7.13

7.14

7.15

7.16

7.17

7.18

7.19

7.20

7.21

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of All Revolving Accounts per Consumer

0

1

2

3

4

5

6

7

8


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of All Revolving Accounts per Consumer, by Risk Tier

2019-Q3 2020-Q3


158



255

260

265

270

275

280

285

290

295

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E B

AL

AN

CE

S (

thousands)

QUARTER

Average Balances of All Consumers with a Revolving Account

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Consumers with a Revolving Account, by Risk Tier

2019-Q3 2020-Q3


159



645,000

650,000

655,000

660,000

665,000

670,000

675,000

680,000

685,000

690,000

695,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E L

IMIT

S

QUARTER

Average Limit of All Consumers with a Revolving Account

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000


AV

ER

AG

E L

IMIT


Average Limit of All Consumers with a Revolving Account, by Risk Tier

2019-Q3 2020-Q3


160



480,000

490,000

500,000

510,000

520,000

530,000

540,000

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E O

TB

QUARTER

Average OTB of All Consumers with a Revolving Account

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000


AV

ER

AG

E O

TB


Average OTB of All Consumers with a Revolving Account, by Risk Tier

2019-Q3 2020-Q3


161



All Non-Revolving Loans







CONSUMER-LEVEL INSIGHTS–ALL NON-REVOLVING LOANS

162



1,010

1,020

1,030

1,040

1,050

1,060

1,070

1,080

1,090

1,100

1,110

1,120

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers Carrying a Balance on a Any Non-Revolving Account

0

50

100

150

200

250

300

350

400

450

500


CO

NS

UM

ER

S (

thousands)


Consumers Carrying a Balance on a Any Non-Revolving Account, by Risk Tier

2019-Q3 2020-Q3


163



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

0.8%

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

QUARTER

Consumer-level Delinquency: All Non-Revolving 30+ DPD

60+ DPD

90+ DPD

0%

2%

4%

6%

8%

10%

12%

14%

16%


QUARTER

Consumer-level Delinquency, by Risk Tier: All Non-Revolving 30+ DPD

60+ DPD

90+ DPD


164



4.43

4.44

4.45

4.46

4.47

4.48

4.49

4.50

4.51

4.52

4.53

4.54

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of All Non-Revolving Accounts per Consumer

0

1

2

3

4

5

6


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of All Non-Revolving Accounts per Consumer, by Risk Tier

2019-Q3 2020-Q3


165



500

520

540

560

580

600

620

640

660

680

700

2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3

AV

ER

AG

E B

AL

AN

CE

S (

thousands)

QUARTER

Average Balances of All Consumers with a Non-Revolving Account

0

100,000

200,000

300,000

400,000

500,000

600,000

700,000

800,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Consumers with a Non-Revolving Account, by Risk Tier

2019-Q3 2020-Q3

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