travel oregon marketing case study october 13, 2010
TRANSCRIPT
Travel OregonMarketing Case Study
October 13, 2010
What I’ll cover
• What is Travel Oregon?
• Our process for planning
• An overview of our marketing strategy– How we communicate our brand– Evolution of our marketing
• Some tactics and learnings
• Travel Oregon website
Travel Oregon
The Oregon Tourism Commission dba Travel Oregon is the official state agency charged with encouraging economic growth to enhance the quality of life in Oregon through a strengthened economic impact of tourism throughout the state.
Why Tourism Matters To Oregon
2009
•$8.4 billion in visitor expenditures annually
•$2 billion in payroll and earnings annually
•$300 million in state and local taxes annually
Tourism = One of Oregon’s top export-oriented industries
Our Key Objectives
#1 Maximize the return on public and private investments in tourism.
#2 Drive year-round travel from visitors in our domestic target audience and lengthen their average stay by encouraging them to be destination-oriented in this state.
#3 Drive online marketing leisure visitors to Oregon from our primary international target markets: Germany, UK, Japan, Canada, and European and Asian feeder markets.
#4 Provide leadership and support through collaboration with local, regional, national, tribal and private-industry tourism entities.
Target Audience
• Travel Oregon target: – A25-64 who spend $1000+ on travel/year– Geotarget
• Primary: No.CA, WA, OR, ID • Secondary: So CA, NY
Source: MRI Doublebase 2009
Creative Strategy
Our core brand values are:
Genuine. Visionary. Stewardship.
Oregon is a refuge for applied idealism, It’s a place for dreamers. It’s a place with a unique voice, a sense of humor, and a drive to do things differently. It’s a place of authenticity, of intimacy, of stories
We try to inspire travel to our state by telling the stories of Oregon dreamers
Planning Process Overview
We Evolved Our Campaign (’09)• The Market:
– Travelers taking shorter, closer-to home vacations. Weekend warriors. Road trips
– Compression of planning cycle– Explosion of online travel planning / user generated tips – desire to discover local
gems and tips from other travelers– Print declining
• Research:– Longwoods: ad accountability told us that our advertising’s positive impact on
our image was greater with those who were farther away. How can we drive deeper consideration for those closer to home?
– Recommendation was that being more specific, while maintaining brand positioning/voice, will have positive impact on image & trip generation
– I already know and love Oregon – show me specific ways to love her better– Surprise and inspire travelers with actual things they can see and do in a place
they think they may already know• Industry:
– Saw other destinations (and a granola company!) copying our campaign– Our campaign had been running for 5 years – with a lot more weight than pre
2004
From: Book of Oregon
• Primarily print based (90%)• Timing across the year• Covering a range of niches
To: a Two Pillar Strategy
• More online media (50%+)*• Timing focused in two
seasons: Fall and Spring• Covering two key niches*Note: media mix also includes some print
Fall Spring
Online Marketing Tactics:
• Banner Ads
• Enewsletters
• Facebook Marketing
• TravelOregon.com
Banner Ads:
New Expandable Banner Ad:
New Expandable Banner Ad (cont.):
Email Blasts:
Outside Golf
Facebook Marketing:
We developed an Oregon Bounty branded Facebook tab
Facebook Ads:
Strong call-to-action General Message
Website—TravelOregon.com:
Thank you