travel training program. planning your trip [insert image]
TRANSCRIPT
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Travel Training Program
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Planning Your Trip
[Insert Image]
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Getting Started!
You can: Call [Insert transit
agency]
Use [Insert online Trip Planner]
Use route maps and schedules
[Insert Image of route map]
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Call [Insert Transit Agency]
[Insert Customer Service Telephone Number]
[Insert Customer Service Centre Hours]
[Insert Image of telephone and customer service representative]
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Route Maps and Schedules
Maps and schedules are available at: [Insert locations]
[Insert Images of a map and a schedule]
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How to read a route map
On your route map you should mark:
Your location
Your destination
Landmarks
Transfer points
[Insert image or route map]
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Plan your trip with [Insert trip planner]
Plan your trip online!
Go to [Insert website]
[Insert instructions]
[Insert image of trip planner]
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If you use a mobility device…
You will need to find out:
If your mobility device will fit on the vehicle
Length?
Width?
Weight?
If the stations and stops are accessible
[Insert images of mobility devices]
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Transfers
Check your route map and [Insert online Trip Planner]
Confirm your transfer with a [Insert Transit Agency] Customer Service Representative
[Insert image of transfer and/or transfer points on a route map]
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Street Smarts[Insert image]
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Getting to the Bus
Things to bring with you:
Identification
Trip Plan Worksheet
Bus Schedule and route map
Pass, Ticket or Exact Cash
Extra Money
Keys
Cell phone
Snack and water
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When you are out
Remember to:
Wait in a safe place
Close your wallet or purse
Stay alert!
Stand back from the curb
[Insert images]
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Bus Stops and Shelters
[Insert image of Transit agency bus stop and shelter]
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Route names and numbers
[Insert image of transit agency vehicle(s) with route name and number]
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Other vehicles in the region
[Insert images of other transit agency vehicles]
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Paying your fare
You can use:
A Ticket
A Pass
Cash
Have exact change!
Don’t forget to get a transfer
[insert images of fare options]
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How to get on the bus
Check the bus name and number
Wait for other passengers to get off
Have your cash, ticket or pass ready
Ask the driver for a transfer
Tell the driver your destination if you need help
Take a seat!
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Courtesy Seating
Reserved for people with disabilities, seniors, and passengers with children in strollers
Usually located at the front of the bus
[Image of Courtesy Seating icon]
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If you use a mobility device
[Insert transit agency] has low-floor kneeling buses with ramps
The bus driver can lower the ramp
The bus driver can not provide physical assistance
[Insert image of low-floor/kneeling bus]
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How to get on with your mobility device
Wait for other passengers to get off
Wait for the driver to lower the ramp
Go to one of the wheelchair seating areas
Let the driver secure your device
Tell the driver where you want to get off
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Getting off the bus
Listen and look for announcements
Look out the window for landmarks
Ask the driver if you aren’t sure
[Insert images of landmarks]
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Signalling for a stop
[Insert image of stop cords]
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When the bus arrives at your stop
Stay seated until bus has come to a complete stop
Check that you have all of your belongings
Get off at the rear of the bus
Check the timetable at the bus stop for your return trip
Wait to cross the street
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Extra Tips[Insert image]
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Drivers and Conductors
Ask for help when you need it!
Tell them where you are going
Ask if there are any changes at your stop
[Insert image of driver or conductor]
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Customer Service Staff
Provide safety and customer service
Announce updates and changes
Tell customers their stop upon request
[Insert image of Customer Service Staff]
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I missed my bus!
You can:
Check the schedule at the bus stop for the next bus
Check the online route planner
Call the [Insert transit agency] Information Line [Insert phone number]
[Insert image]
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The bus is full!
You can: Wait for the next bus
If you use a mobility device: [Insert transit agency
policy]
[Insert image]
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What to do in extreme weather
Check the Service Updates page
[Insert link] Contact [Insert phone number] Give yourself extra time Carry a raincoat and umbrella Bring a hat and water Carry important contact information Travel a different way
[Insert images of inclement weather]
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‘Request a Stop’
‘Request a Stop’ is available on buses between [Insert times]:
Tell the bus driver where you want to get off
Get off at the front doors
[Insert image]
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Lost and Found
If you’ve lost an item while travelling on [Insert Transit Agency]:
Call [Insert phone number]
Go to [Insert location]
[Insert image]