trends and challenges in ob

8/8/2019 Trends and Challenges in OB

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OB refers to the behaviour of individuals andgroups within organizations members andtheir external environments.

OB based on ..Individual differences

A whole person

Behavior of an individual is caused

An individual has dignity.

Organizations are social systems

Holistic organizational behavior

Introduction


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Importance of OB

Organizations are social systems which comprises of science and people,to be more specific technology and humanity. Techniques alone do notproduce results in absence of design and implementations.


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So what do these trends call for ?


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The person within!

Personality

Functional Level/

Classification

Geographic Location

Age

WorkLocation Seniority

Division/Dept./Unit/Group

WorkContent/

Field

UnionAffiliation

Mgmt.Status

MaritalStatus

ParentalStatus

Appearance

EducationalBackground

WorkExperience

Race

Income

PersonalHabits

Religion

RecreationalHabits

Ethnicity

Physical

Ability

SexualOrientation


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Values and Ethics

Values

Stable, long-lasting beliefs about what is important personal, cultural, organizational, professional

Importance of values

a. Globalization -- more awareness of different valuesb. Values replacing command-and-controlc. More emphasis on ethical business conduct

Ethics

Moral principles/values -- determines whether actions are

right/wrong and outcomes are good/bad


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Individual behavior willultimately influenceorganizational behavior especially the top management.

Values, ethics, culturedetermines an individualsattributes


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Changing demographics of workforce

The behavioral and emotional attributes of the workers who constitutetodays work force are changing so rapidly that it is an open questionwhether organizations will be able to adapt at all.

The behavioral and emotional attributes depend on

Age Race

Gender


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Globalization

Global companies: Extend their activities to other

parts of the world

Actively participate in othermarkets

Compete against firms inother countries

Implications of globalization: New organizational structures

Different forms of

communication More competition, change,

mergers, downsizing, stress

Need more sensitivity tocultural differences


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Lower Costs and Improved

Employee Attitudes Improved Recruiting Efforts

and better options for the topmanagement in anorganization

Increased Sales, MarketShare and Corporate Profits

Increased Creativity andInnovation

Increased Group Problem-Solving and Productivity


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Information Technology

Poor groupdynamics, Higher

ProductivityWork Simplification

Automation

Alienation

Revolution in IT in 21st centuryTwo dimensions of ITAutomationInformation Technology

AutomationEmployers must consider displacement,replacement or retraining.


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Information Technology

Affects how employees interact ( Interpersonalskills) Virtual teams

Telecommuting Automation of work like

E- Commerce ,E-banking .

Communication with top bosses

Swipe cards , Leave Application

Requirements IT cost It is among the top 5 cost incurred by the

industry


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Challenges in form of Case Study:

Case Study 1

Theft of Data

In February, 2007, Prasanth Indulkar, an employee ofVidesh Sanchar NigamLimited,30 was arrested on charges of industrial espionage.

It was alleged that over the past several months he had been transferringsensitive information to a senior executive in Reliance Communications31through e-mails and pen drives.

Companies operating in the IT and BPO sector were among the worst hit.

Solution:

Individual level Organization level


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Challenges in form of Case Study:

Case Study 2

Mr. Shastri works with MTNL for 22 yrs.

Organization is turning itself to be more IT enabled.

Problem in Coping up with the trend . Stress increases .Productivity declines.Inferiority complex develops as younger generation is now teaching thesuperiors. Plans to take VRS and leave and move to native.

S

olution Individual

Organization


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Computer Aided problems

Carpal Tunnel Syndrome

Back and body pain

Vision

Fatigue /Stress

Solution

Individual

Organization Level

Other Challenges


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Recognizing diversity means

Understanding how people s differences and similarities can be mobilized forthe benefit of the individual ,the organization and society as a whole.

Managing diversity by ensuring fairness and equality is becoming not justbecoming a good thing, but an imperative in a changing and complex world


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What is putting diversityon agenda??

AGE

GENDER

Physical/Mentalabilities

RACE

ETHNICHERITA

GE

SEXUALORIENTATION

Education

Work style

Geographic

al location

Culturalexperience

WorkExperience

Income

Religion

Firstlanguage

Org role &level

Family

status

Style

Increasing numbers of womenare entering the labour marketand becoming entrepreneurs.

Migration has led to a multiculturaland multiethnic population

People with disabilities, gay andlesbian people, for example,are challenging stereotypes

The average age of workforce is decreasing:there are more of younger people in theworkforce than older people.


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Challenges to Diversity.

Communication /

Resistance to change

Implementation of diversity in the workplace policies

Diversity also increases errors and misunderstandings

Mistrust and tension

Stereotyping


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Making it happen !!

Managing diversity is a journey, and not simply a project! But there are some

key areas you need to consider:

Identify and acknowledge the kinds of diversity that are important.

Work with different stakeholders to understand your business case

Communicate what you are doing to employees,customers,clients,investors,funders,etc.

Make sure that people know what diversity means to them and their work.

Build the support and trust from people inside and outside the organization

Learn form others and benchmark what you are doing.

Above all, make diversity management a living part of your organization!!


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Jus t l ike f i r e has pos i t i v e and n egat i v e impac t , s o i s

the d i v e r s i t y . I t s the manager who can change th i s

n ega t i v e s i n t o pos i t i v e and b r ing in Un i t y i n

D i v e r s i t y " . I t s no t the easy j ob bu t i t s no t that d i f f i cu l t

t oo . The cha l l enge i s g r ea t bu t s o i s the r eward .


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Changing Employee Expectation

Workers demand better treatment ,challenging assignments and careeradvancement

Job Security ,monetary benefits uniform , housing , buses may nottherefore motivate the employees

The managers of the people must redraw the profile of the workers anddiscover new methods of hiring , training retaining ,remunerating andmotivating them.

Examples : Union of Otis, Hindustan Lever ,ICI ,TOMCO ,Blue Star, WebelElectro and Central Bank .They rewrite their agenda to include quality and bettercustomer service and are even accusing the managements for malpractices.


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Employeeexpectations

Involvement

Decisions

Consensus

Direction

Growth

Strategy

Encouragement

Independent thinking

Innovation

Risk taking

Team work

RespectDignity

Equity

Fairness

Empathy

Shared concernsManage stress

Sharing

Goals

Success

Reward

Employee Expectation


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Views -Employee expectation

Kumar Mangalam Birla, Chairman of AV Birlagroup

We are allowing employees to have morecontrol over their careers.

I believe in people power, empowering themwithin a defined framework.


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Small Rewards & Incentives keep the spirits high:J W Marriott

Reward coupons are kept by the head of HR to give employees who show the

extra bit of commitment to excellence during the day.Employees are asked to nominate a colleague who has gone beyond his call ofduty. On the 25th of every month winners are declared such as leader of themonth and so on.

How do you bring voice of salespersons in the Board room Eureka ForbesThere was a need to bring the voice of the star performers, Eurochamps into theboard room. So Eurosenate was launched. Objective is to allow Eurochamps tobring issues that are relevant to strategic development of the organization.

Through an election 14 representatives were chosen from 56 members to formthe Senate. Each candidate prepared an election manifesto (meaning business

goals), solicited votes through various channels.Employees can now see their opinions reflected through corporate decisions.


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Do not misunderstand the changing

trends as a Branding Tool!! Its essential Manage it!!

It can be a benefitLeverage it!!

Its really diverse..include everyone,

every perspective, every idea!!

ITS A CHALLENGETAKE IT!!

trends and challenges in ob

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