Trends in Knowledge

Management Carla O’Dell, CEO Cindy Hubert, Executive Director of Delivery Services

SIKM 19 February 2013

#KM

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Agenda

1. Three Transformative

Forces2. KM trends 3. Promising

Development

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APQC’s Work in KM

1995- 1st global conference on KM Annual KM conference – 18 years 30 major research consortia Worked with over 500 organizations Huge collection of best practices, tools, cases, and

presentations in APQC’s Member Knowledge Base

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Example of APQC’s Membership

                      

Premier Inc.

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2012 Americas MAKE Award

Congratulations to 8th time MAKE Award Winner APQC and to all the 2012 Americas Most Admired Knowledge Enterprises award winners

Amazon.com Apple APQC ConocoPhillips * Ecopetrol *

Fluor Google IBM * Microsoft * Schincariol

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1. Three Transformative Forces

Consumerization of IT

Social Media Goes

to Work

Age of Analytics

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2. It Takes Three Years to Make a Trend

#KM

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2. KM TRENDS

A. Desire grows to embed KM in the flow of workB. KM’s technology portfolio expand

1. SharePoint dominates as a standard KM platform, but the KM portfolio grows

2. Enterprise social networking and microblogging find some homes

3. Personalization of search results is goal4. Mobile access: KM needs an app for that

C. Using analytics to tie results to KM

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A. Embedding KM in the Flow of Work

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Above the Flow

•KM Program: governance, strategy, design, implementation and measurement•Asking experts to evaluate every best practice •Asking users to stop and rank, rate or share

In the Flow

•Build sharing and capture into work flow•Build learning cycles into projects and processes•Observe and analyze behavior•Capture dialogue•Create an enterprise wide approach

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B. KM’s Technology PortfolioPoll: Does your organization use SharePoint as its KM repository?

Yes; 65%

No; 35%

N=129

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“Smartphones and Tablets Drive 7 Percent of U.S. Digital Traffic”

“IPads Outstrip iPhones in Internet Traffic”

Tablets account for 40% of Internet access in Brazil.

(Comscore April 2012)

Mobile Devices

80% of the world’s population has a cell phone subscription

The Weather Channel gets more traffic from phones and tablets than it does from the desktop.

(Digiday http://t.co/2ch3ZYOI)

13

Mobile Technology

Billions of people communicate, socialize and trade in real time using one handheld device from anywhere in the world.

Source: PMI Global Dynamics of Innovation and Program Management

3. Promising Development:Using Analytics to Tie KM to Business Results

• Predictive (Knowledge) analytics emerges out of business and social analytics

• KM maturity tied to results

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Knowledge AnalyticsSM

Big DataSocial Analytics

Sentiment

Analysis

PredictiveAnalytics CONTENT AND

TEXT ANALYSIS

Network AnalysisBusiness

Analytics WorkforceAnalytics

Expert Systems

Recommendation Systems

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Tying Knowledge Sharing Behaviors to Business ResultsIn the Flow

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Tying Knowledge Sharing Behaviors to Business Results (cont’d)

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Higher Knowledge Management Maturity = 2x Better Financial

Performance*

Ad Hoc Knowledge

Applied Knowledge

LeveragedKnowledge

DynamicKnowledge

APQC’s Levels of Knowledge Management Maturity™

* 2010 Research: Yokell, M.R.

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Does KM Maturity Matter to Customers?“To what degree do your internal KM capabilities matter* to your customers/stakeholders?”

A very significant factor

A significant factor

A moderately important factor

A small factor

Not a factor in their deliberations

0% 20% 40% 60% 80% 100%

8%

29%

24%

26%

12%

Percentage of responses

N=116

*“matter” = affect their purchasing or funding decisions of your products and services

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Does KM Maturity Matter to Customers? SIKM“To what degree do your internal KM capabilities matter* to your customers/stakeholders?”

*“matter” = affect their purchasing or funding decisions of your products and services

n= 14

Conference LogisticsMay 2–3 at The Houstonian Hotel, Club & Spa

ThemeUsing KM to Boost Creativity, Innovation, & CompetitivenessAs organizations race to stay on the leading edge, leaders are looking to translate new tools into better products and services, smarter decisions, and happier customers. Explore the knowledge and knowledge processes organizations are using to boost creativity, innovation, and competitiveness.

Breakout Session Speakers Accenture, APQC, Aspen Technology, Conoco Phillips, Deloitte Touche, Ernst & Young, ExxonMobil, Kraft Food Groups, Marathon Oil, Nalco, Northrop Grumman, Petrobras SA, Pfizer Global Supply, Unisys, Vale

Workshops Logistics April 29–May 1 at APQC’s Headquarters & The Houstonian Hotel, Club & Spa

Workshops Offered• Knowledge Management Strategy (Apr 29)• Knowledge Elicitation: An Approach to Retain Valuable Knowledge (Apr 30–May 1)• Communities of Practice: KM’s Killer App (Apr 30)• Measuring the Impact of Knowledge Management (Apr 30)• Knowledge Mapping (May 1)• Change Marketing: A Different Way to View Change (May 1)

Visit www.apqc.org/kmconf13 for full conference details.

Keynotes

Dr. Carla O'Dell CEO, APQC

David EaglemanRenowned Neuroscientist

and International Bestselling Author

Charles DuhiggBestselling Author

Matthew Heim, Ph.D. Independent Innovation and

Strategy Advisor

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Your Turn: Discussion and Q&A

Transformative Forces

Predictions and Promising Developments

KM: What’s Trending?

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