tricare beneficiary website for the national guard/reserve jessica l. meyle content manager, tricare...
TRANSCRIPT
TRICARE Beneficiary Website
for the National Guard/Reserve
Jessica L. MeyleContent Manager, TRICARE Beneficiary Website
www.tricare.mil/mybenefit
Tell Us About Yourself (profile) Can change profile when military status
changes from activated to deactivated Tailored beneficiary content Unique information for National
Guard/Reserve members Customized applications Spanish version
Entering a Profile Select a Beneficiary Category
National Guard or Reserve Member (Activated)
National Guard or Reserve Member (Deactivated)
National Guard or Reserve Member (Retired)
Select a location Select a plan
Determined by the beneficiary category and location selected in the profile
Unique Content for National Guard/Reserve Members
Overview>Eligibility>Who’s Eligible>National Guard and Reserve Members
Dental>Dental Care for the National Guard and Reserve
Life Events Activating Deactivating
Customized Applications
Plan Wizard Discover which plans you may be
eligible for Compare Plans
Compare two plans side-by-side Covered Services
#1 reason for visiting the site Google Custom Search
How We’re DoingDOD TRICARE MIL
Satisfaction TrendlinesJuly 01, 2009 - July 31, 2009
40
50
60
70
80
90
100
Time Periods
Sat
isfa
ctio
n S
core
Satisfaction 61 62 62 63 65 66 68 69 69 69 68 72 72 72
Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09
Top Reasons for Visiting the SiteDOD TRICARE MIL
Which of the following best describes your main reason for visiting our Web site today?July 01, 2009 - July 31, 2009
(N: 708)
29%
11%
11%
10%
9%
7%
6%
4%
3%
2%
2%
2%
2%
1%
1%
0%
0% 5% 10% 15% 20% 25% 30% 35%
Find out what’s covered
Learn about the plans / options
Other (please explain)
Find a civilian/network provider
Look up costs
Enroll
Check eligibility
Update personal information
Look up health information / medical advice
Make an appointment
Check the status of a claim
File a claim
Problem with a claim
Look up a toll free phone number
Find a military provider
Pay Enrollment Fees
What’s New
Revised Dental Tab My Dental Plan—profile specific Dental plan overviews—all audiences National Guard/Reserve overview
TRIAP Demonstration Information Telemental Health Information
What’s Changing
New TRICARE Plans page featuring: Profile-specific “My Plan” section Learn About Plans & Costs section
New Design Modern look and feel Streamlined navigation
New Features Single-page profile entry TRICARE Solution Center New to TRICARE option
New “My Plan” Page
Live on site by Sept. 1, 2009
New Home Page
“New to TRICARE” Option
Profile-Specific Home Pages
Main Tab Pages
Revised “Interior” Pages
