trimax corporate presentation
TRANSCRIPT
Trimax IT Infrastructure & Services LimitedCompany Presentation
Contents
2
About Trimax
Started in the year 1995 Headquartered in Mumbai 70+ million dollar turnover with 20 offices across 7 countries 1700+ employees ( CCNA – 400, CCI - 3, MCSE – 300, ITIL
Certified – 10) across India servicing more than 350 Customers across more than 100 locations
Backed by Banyan Tree Fund - anchor by FMO (Netherland) & DEG Germany Private Equity
Commenced operation by complete set of offerings as System integration, Managed services and Data center
Offers end-to-end solutions to meet IT needs of customers
3
Achievements & Recognitions
Achievements Running Managed Network
Services and Managed SaaS with BSNL in Partnership with Cisco and Microsoft
Partner of British Telecom for Managing their Domestic Links in India
Setting Up, Operating and Supporting Data Centre and DR Site for Maharashtra State Road Transport Corporation Ltd
Setting Up, Operating and Supporting 1 Lakh Sq Ft of Data Centre at Bangalore
4
Recognitions Accredited with the prestigious
ISO 9001:2000 quality certification
Security operations center certified on ISO 27001
Empanelled System Integrator for Bharat Sanchar Nigam Ltd
Recognized by international call centers & BPO, as their trusted IT vendor for products & services
Leading integrator to provide WAN solution over BSNL MPLS-VPN network
Anywhere Anytime Presence
5
USA Dubai India China Bangkok Singapore
ITI-Trimax Datacenter, Bangalore
Ahmedabad Bengaluru Chandigarh Chennai Coimbatore Delhi Gurgaon Hyderabad Jaipur Kolkata Mumbai Pune
Trimax Service Pillars
6
Network Services
IT Infrastructure
Datacenter
Managed Services
Server-side
Computing
BuildEnd-user
Computing
LAN/WAN
Software
Services
Unified comm
Contents
7
Trimax Service Offerings
8
System Integration
01
Data Center
02
Managed IT Services
03
Managed Network Services
04
Domain Training Services05
Trimax Service Offering
s
System Integration – Complexity Simplified
9
Government and Public Sector
Telecom
Defence
Manufacturing
Call Center and BPO
Banking and Finance
Media and Education
Service offerings Turnkey Computerization ERP Implementation Data Centre Infrastructure Building
Management Wide Area Networking Facility Management Services Training, Quality & Improvement
Process Third- party Application Deployment Portal Designing, Deployment and
Maintenance Supply Installation & Maintenance of
IT Products
Sectors
System Integration – Complexity Simplified
Delivery Approach Authorized reseller for world’s renowned IT products companies.
Product offering includes desktops, server, printers, scanners, UTM & firewall appliances, structured cabling systems etc.
Specialized team for deployment of Microsoft products
Expertise in deployment of Linux, Novell and SCO Unix.
Turnkey solutions on any hardware & software platform
Own team for remote Network, Desktop & Server Management.
State of art software tools to monitor the deliverables such as delivery, implementation & post sale support.
Accept challenges of Build, Own and Run concepts of IT infrastructure solutions & services.
10
11
Managed Network Services
Trimax runs Managed Network Services on BSNL InfrastructureLink & Router MonitoringCustomer InterfaceCo-ordination with BSNL for issue resolutionEmpanelled System Integrator of BSNL
Role of TrimaxOnly Partner for Delivering Managed Network ServicesAdding more than 250 Link Management / MonthOnly Partner for Managed Messaging Services
Managed SaaS Services
BSNL has launched Managed SaaS Services in partnership with Microsoft
Hosted Messaging Service Live
Trimax is the Managed Service Provider and Customer Interface
Co-ordination with BSNL for issue resolution
Role of TrimaxOnly Partner for Delivering Managed SaaS Services
Generation of Leads, Customer Presentation, Quotation and Closure
Single Point of Contact for Implementation of Service and Support to Customer
Partnership to provide you with best-in-class services
System Integration – Complexity Simplified
BOOT – Integrated delivery with focus on quality and change management
12
Ongoing Project Management
Service Quality Assurance
Ongoing Change Management
Trimax’s approach to solution delivery is based on the ITIL service management framework with strong project management and quality assurance
Solution Components – Trimax has proven end-to-end solution capability
13
HardwareElectronic Ticketing (ETIM)
22500 Units Pass Reading devices
Computing Desktop, Printers,
UPS, ServersData Center
Planned, Designed and Built
Networking Routers, Switches,
Internet connectivity (with cabling)
Storage Storage Area Network
(SAN), Tapes and peripherals
SoftwareIn-house DevelopmentETIM application solution
Prints ticket with various rules and exceptions around concessions and special cases
Loads data and information around trips, booked tickets
Generates key reports like inspection, stage etc
Online Reservation System (ORS)RFID Pass Authorization S/WLanguage Transliteration S/W (English to Marathi)Network Monitoring ToolPayment Gateway IntegrationBusiness Support System
Off-the-shelf ProductsOS, Security ware, other std s/w products
ServicesInformation system strategy24X7 HelpdeskTraining (Ops, Sys Admin)Infrastructure Services
Disaster Recovery End-to-end IT Facilities
Management Services Security & Network integration,
monitoring & maintenance Identity and access management
Application Services Data migration and digitization Application Integration Firewall Configuration Security Patches/ Updates OS installations Service Level Agreement (SLA)
management
BACK
Datacenter approach – From evolution to innovation
Trimax’s offers end-to-end Datacenter creation, management ,training and innovation services to enable it’s customers to focus on their core competency of value creation.
Plan
Build
Support
Manage
Train
Innovate
PLAN
Identification of business benefits
1 Consult
2 Design
INNOVATE
Commercialization of new ideas
1Breakthrough uses of technology
2Process improvements
SUPPORT
Break fix and monitoring
1 Maintain
2 Monitor
TRAIN, AUDIT & CERTIFY
Training & certifications
1 Facility certification
2 People certification
3 Process Training
4 Datacenter Audit
BUILD
Implementation of plans
1 Procure
2 Integrate
3 Deploy
MANAGE
Full lifecycle support of infrastructure systems
1 Service Delivery
2 Service support14
Datacenter lifecycle – A holistic approach
Key steps undertaken to build, manage, train and innovate for both captive and third-party datacenters are:
Plan
Consult Design
Mapping business need to datacenter requirements
Datacenter Design, Review, Validation and Evaluation
Build
Procure Integrate
Best in breed IT/Infrastructure equipments
Integration of all sub systems
Deploy
Test and commission
Manage
Service Delivery
Service Support
Assess network, computing, and storage resources
Troubleshoot network and data center environment
Support
Maintain Monitor
Need based support and periodic reporting for IT
Consistent monitoring of IT infrastructure and system on SLA basis
Innovate
Technology Breakthrough
Process Improvement
Driving Efficiency gain through usag e of new technologies
Baseline as is study for driving improvements
Train, Audit and Certify
TrainingCertific-ations
GapIT, Non IT and Best Practices
IT Platforms & Process / Industry Certifications
Audit
Baseline Analysis of IT and Non IT Platforms
15
Datacenter – Well diversified services suite
16
Data Center Services
Hosting services Managed services
Co-location
Dedicated hosting
Managed security
Server mgmt
Network mgmt
DR & Managed storage
Backup & restore
DDoS Defense
Application specific web hosting like blog, social n/w, games
Basic server mgmt
Managed OS
Virtual private servers
Shared hosting
Managed DB
Managed load balancing
Managed storage device
Storage solutions
SaaS (ERP, CRM, Proj. mgmt, star
office
Network device mgmt
services
Managed firewall
Managed Intrusion detection
Vulnerability assessment
Patch test & application
Server hardening
Penetration testing
AV streaming services
Unified communicati
ons
Managed video
surveillance
Hosted call center
Value added services
Hosted Email
RIM services
Phase II services Launch Services
BACK
Managed IT Services – Facility Management – Your back-end tasks remains our foremost responsibility
17
Involves an effective combination of people, process and tools to
ensure that your IT infrastructure is in top operational condition
Our FMS clients receive IT infrastructure services in a prompt and
organized manner to support uninterrupted business as usual
We cater to the 365x24x7 service demands, both onsite and
remotely, and undertake complete responsibility of ensuring
availability and performance of your IT Infrastructure as per SLA.
Our services are backed by over a decade’s domain experience in
providing products and services to clients across industry.
18
Service Offerings IT Helpdesk Services
Call management
Asset and inventory management
Client recovery services
Vendor management Server / Systems Management Desktop Management Network (WAN & LAN) Management Database Management Back-up Management Application Support Data-Center Management Mail Management Services
Managed IT Services – Facility Management – Your back-end tasks remains our foremost responsibility
19
Our Key Strengths Our technical knowledge to offer direct support to large installation across
diverse platform comes from our long standing association with Global leaders like Intel, Microsoft, HP, Cisco, Lucent, Novell, Oracle, SAP etc.
We have committed and highly qualified professionals to support your IT requirements in the remotest possible region of India
State-of-the-art fully functional NOC/SOC delivering services remotely
We have years of experience in managing complete IT infrastructure for large and diverse client base from telecom, BFSI, Government and IT/ITES sectors
Managed IT Services – Facility Management –Your back-end tasks remains our foremost responsibility
Calls
Calls
54 (54)
Appl. Config
22 (18)
Desktop Conf
7 (17)
4 (6)
Total Calls
Top1
Chex
Top 3 Category
Total Calls
Top 2 Sub Category
Top2 Calls
Top 3 Process
Top3Call
sDesktop Config
Loose cntn
Top 3 Sub Category
Top2Call
sTop3
51 (69)
Appl config
41 (39)
Mouse Issue
22 (19)
Printer config
11 (11)
12 (15)
Appl. Config
16 (15)
Phone Config
13 (19)
Desktop Conf
Nwk cordnt
183 (165)
Top1 Calls
Appl Config
113 (90)
Phone Config
32 (49)
Loose Connect
ion
EmailAppl
Config18
(17)22
(19)
Hardware120 (98)
Software EPS170
(165)
Primus IB
95 (92)
27 (24)
Monitor issue
14 (7)
Coordination 78(52) Desktop Configuration 146 (183)
Archive 4(2)
29 (39)
0
50
100
150
200
250
300
Software(262) Desktop Configuration
(152)
Hardware (131)
Coordination (86)
Email (25)
183
146 120
78
22
79
611
8
3
Total SR Total TT
0
50
100
150
200
250
EPS (207) Primus IB(102)
Chex(60) COE (44) GRS(28)
170
9554 38
21
37
7
66
7
Total TT Total SR
20
Reporting & MIS
Managed IT Services – Facility Management –Services are based on the leading practices in IT
service management
21
SLA Management
Managed IT Services –Facility Management –Services are based on the leading practices in IT service
management
Service Level Agreement
Service A Service C
Internal Organizations External Organizations
IT Infrastructure
Service B
Operation Level Agreements Underpinning Contracts
22
Escalation Chart
Second Level
Third Level
First Level
First Contact
Final Level
Global Service Desk IPLC: 4000
TL Technology, CHD
TL Technology, BGL
TL Global Service Desk
TL Technology, MUM
TL Technology, CHN
TL Technology, GGN
Manager Technology,
MUM
Manager Technology, CHN
& BLR
Manager Technology, GGN
& CHD
DL Technology
Head Technology
Fourth Level
Managed IT Services –Facility Management —Services are based on the leading practices in IT service
management
23
Change Management
Problem Management
Event/Incident Management
Service Desk
Release Management
Configuration Management
Service Level Management
Capacity Management
Availability Management
Financial Management
IT Service Continuity
Management
Business, Customer, Users
Service Strategy & Design
Service Transition & Operation
Service Management
Managed IT Services –Facility Management – Continuous improvement and best practices coupled by growth
24
Project Initiating Phase
Project Planning Phase
Project Executive Phase
Project Controlling Phase
Project Closing Phase
Collect Information on Project Status
Conduct Stakeholder Review
Report Project Status
Control Project Scope
Control Project Schedule
Control Project Scope
Control Project Schedule
Major Changes
Assess & Analyze Project Status &
Performance
Well-defined Project Management and change control procedures
Control Project Resources
Managed IT Services –Facility Management – Continuous improvement and best practices coupled by growth
25
115
58
35
110
122
65
40
14
26
135
74
46
18
32
159
96
52
2319
0
20
40
60
80
100
120
140
160
Year 2006 Year 2007 Year 2008 Year 2009
Sparsh IGS Fis Reliance Adventity
FMS Manpower Growth
Managed IT Services –Facility Management – Continuous improvement and best practices coupled by growth
26
Trimax FMS Advantage
Entirely Managed by Trimax Engineers Qualified Technical staff In-house Technical training programs Training to support specific customer requirement 10% Bench strength to support the services Highly experience Core Technical team at back office
Managed IT Services – Facility Management – Continuous improvement and best practices coupled by growth
27
Best Practices followed at the site
Weekly Meetings with MOM
Trainings for Updating Engineers on Technology
Soft skills ( Behavioral Training )
Employee Satisfaction ( Identifying STAR performers and giving them a growth
path)
Customer Satisfaction Survey and Analysis
Process defined and followed
Quality Control Procedures
Confidential and Protected DATA
Non Disclosure Agreement
Managed IT Services –Facility Management – Continuous improvement and best practices coupled by growth
28
Our Operations in brief
Trimax draws on the skills and expertise of carefully chosen professionals to provide comprehensive and integrated infrastructure management remotely.
Our Network Operations Center (NOC) and Security Operations Center (SOC), operated from our state of the art facility in Mumbai
Managed IT Services – Remote Infrastructure Management – Assured health monitoring of your IT assets
29
What we guarantee to our customers
24/7 operational monitoring
Single window that caters to all IT infrastructure needs
SLA based service management
Improved asset utilization
Reduced operational & maintenance cost
Secure and timely, fast services and support
Managed IT Services – Remote Infrastructure Management – Assured health monitoring of your IT assets
30
Our differentiators
Extensive reporting (Trend and Real-time Analysis)
Optimized solution for low bandwidth connectivity
Secure and Scalable technology architecture
Integrated Knowledge base
Quick installation, configuration and implementation
Multiple Views / Executive reports
CTO/CIO
System/ Network Administrators
Managed IT Services – Remote Infrastructure Management – Assured health monitoring of your IT assets
Our RIM service offerings
ITIL compliant processes, ISO 27001 certified
SLA visibility through checkpoints across the management team at all stages
Pro-active system monitoring and trending
Call monitoring through our dedicated quality team
Redundant connections to ensure guaranteed availability
Disaster Recovery Site in Bangalore
Managed IT Services – Remote Infrastructure Management – Leading IT management and
monitoring operations
31
RIM Services Portfolio Availability/Health Monitoring
Usage Analysis
Asset/Software License Tracking
Change Management
Preventive Maintenance
Patch assessment and deployment
Capacity Planning
Application Monitoring & Management
Failure/Fault Prediction & Management
Security Reporting
Performance Analysis/Bottlenecks
IT Auditing and Accounting
Network Management
Our RIM service offerings ITIL compliant processes, ISO 27001
certified
SLA visibility through checkpoints across
the management team at all stages
Proactive system monitoring and
trending
Call monitoring through our dedicated
quality team
Redundant connections to ensure
guaranteed availability
Disaster Recovery Site in Bangalore
Managed IT Services – Remote Infrastructure Management – Leading IT management
and monitoring operations
32
Benefits to an end- customerGet round the clock coverage. We offer
flexibility in selection.
Cost of Engineers are shared and hence
customer do not pay for “idle” hours
Trimax NOC is managed by Experienced
Service Managers and they review service
with Customers periodically.
For a customer with about 25 server, 300-
500 desktops and associated N/W the
savings could be over 40%
Higher User satisfaction with lower TCO
Benefits to a partnerRich NOC without up-front investment
Expert /skilled engineering support
Free from operation issues
No customization or training required as
per the evolving technology
Value to You
Managed IT Services – Remote Infrastructure Management – Assured health monitoring of your IT assets
BACK 33
Networking Services – Secured and connected business every time
34
What we offer? End to end WAN solutions
Data Network Infrastructure
Point to Point leased circuits
Managed Lease Line Network
(MLLN)
Multi-Protocol Label Switching
(MPLS) VPN
Internet Leased Circuit, IP VPN
VSAT C Ext, Ku band
Video Conferencin
g
Voice Conferencin
g
Telepresence
VoIP
Web Conferenc
ing
Business Messaging
Collaborationas a Service
We manage all your communications, whether it is voice, email, fax or instant messaging
Networking Services – Secured and connected business every time
35
Establishment backbone
Network Operating Center
Bangalore
Disaster Recovery Center
Pune
Regional POP
Bangalore, Pune, Kolkata, Chennai, Noida
Links
Router
Ahmedabad
MumbaiLucknow
Kolkata
Delhi
Chennai
Bangalore
Hyderabad
BSNLs MPLS VPN Network
System Integration partners with BSNL & MTNL
End to end WAN solutions on BSNL &
MTNL ’s Data Network Infrastructure
Point to Point leased circuits
Managed Lease Line Network (MLLN)
Multi-Protocol Label Switching (MPLS) VPN
Internet Leased Circuit, IP VPN/ VSAT
Networking Services – Security and reliability remains our backbone
36
Benefits to a customerEase of Implementation - Only local lead at both the ends are to be built and charged
Scalability - Instantaneous modifications of sites possible
Disaster recovery
SLA Driven
Bandwidth on Demand
Network monitoring right up to customers premises equipments
Security, Maintenance of Links is responsibility of the Service Provider
Multicasting
Same LAN addresses can be used
Reduced network complexity
Networking Services – Security and reliability remains our backbone
37
What we guarantee to our customers? World-class operational processes Industry’s best process driven NOC Toll free access on 1800-233-3334 Round the clock availability on 24x7 basis Single point of contact for accounts Pool of more than 1000 highly skilled engineers Presence across 20 cities scales reach Increased ease in implementation Takes care of fault localization
Networking – The value we promise with our seamless delivery (Case Study)
The scope of work Project Management for fresh connectivity
Conversion of existing links under Managed Services
Monitoring & Management of Links
ISP Coordination
Guaranteed SLA of 99.5%
Affordable and reliable support to the customers’
business process and networks
Client A large PSU bank with branch
network in 27 of 28 States present
across 4000 Locations in India
Parameters Target Current
SLA 99.5% 99.5%
Time to Implement New Link 21 Days 18 Days
Penalty 0% 0%
Customer Acknowledgement Positive Voice of Customer
Record Implementation of 200 New Links
in 18 Days
Services
Faster Delivery
Online Monitoring
Reporting
Faster Resolution
Easy Billing
B/W Management
Link Monitoring
Security
Business Challenge To provide Managed Services for connectivity
across India in a cost effective manner with
guaranteed SLAs for a duration of five years
Value Proposition
38
Name of the Product Bandwidth Feature
BSNL Easy Com Broadband 512 kbps 24 X 7 Telephone Support
BSNL Bizcom 64 64 Kbps MPLS / Internet Web Support
BSNL Bizcom 128 128 Kbps MPLS / Internet All other Security Feature available as Add on
BSNL Bizcom 256 256 Kbps MPLS / Internet
BSNL Bizcom 512 512 Kbps MPLS / Internet On line Proactive Monitoring
BSNL Bizcom 1024 1024 Kbps MPLS / Internet SLA-99% uptime
BSNL Bizcom 2048 2048 Kbps MPLS / Internet ISDN Back up (in selected Models)
Networking – Our spectrum of offerings
Connectivity Options Broadband / Internet / MPLS VPNBandwidth Options 64 / 128 / 256 / 512 / 1024 / 2048 Mbps*
Firewall Security
State full Inspection FirewallUser Defined Security PoliciesNAT/ PATDMZ, etc.
Remote Access VPN 5 to 50 IPSec VPN Tunnels (as per plan)
Service level Agreement24 x 7 x 365 Monitoring and Helpdesk support
99% Uptime guarantee for connectivity and CPE
BACK39
Future Perfect – A journey into career development
What is Future Perfect?
Trimax Future Perfect is all set with crafted courses, to upgrade the skills of human resources in the IT industry, in the areas:
Servers, Hardware, Networking, Red Hat Linux and allied Technology
The vision is to “Train IT Human Resources for the requirements of today and projected IT needs of tomorrow.”
40
Our associations ensure the predetermined industry standards
Future Perfect – A journey into career development
41
Our ApproachRegular assessments, Tests and feedback systems ensure quality
conduct of the courses. The courses carry a built-in provision of Job Assurance with the
Principal organization.Worldwide Recognitions of these courses can be realized through
examinations conducted by parent organization like Microsoft, CISCO and Red Hat.
Future Perfect – A journey into career development
42
Facilities are equipped with state of the art features
Facilities and Infrastructure to ensure world-Class Teaching and Learning Environment : Scalable Seminar hall Up-to-date classrooms, Laboratories with Computers, Network equipments, A well furnished Library Internet connectivity and Software
43
Courses at a glanceCareer CoursesTrimax Certified EngineerTrimax Network Specialist
Modular CoursesMicrosoft Certified Systems EngineerRed Hat Certified EngineerCISCO Certified Network AssociateHardware A+Networking N+
Technology CoursesVirtualizationData CentreThin clients: Thick ServersNetwork SecurityMPLS: VPN
Soft skillsCustomized Soft skill
Core Curriculum provides a holistic view
Future Perfect – A journey into career development
Future Perfect – We prepare ourselves while we equip others
44
What we are doing? Trimax Future Perfect is engaged with various State Government divisions to train the
unemployed youth. These trainings will be in the areas of Networking Computers and IT.
World Class laboratories complement practical with theory session are merged with
practical sessions for a better impact.
Students get exposure to the largest and latest technology implementation for hands-on
experience by our affiliation with technology giants like: Bharat Sanchar Nigam Limited
Acer Technologies
IBM
Dell
HP
These giants of Technology also help adding a cutting edge to the course contents.
Regular interaction with Technocrats helps Trimax design courses to the satisfaction of
everyone
Contents
45
1 Company Overview
2 Service offerings
4 Business Outlook
3 Why Trimax?
Trimax Vision and Value to Customers
Trimax Vision
Trusted, vendor -neutral and value-based, end-to-end Indian IT Infrastructure solution partner with pan India hinterland reach for both government and corporate enterprises
46
Value to Customers
Experienced and Stable Management Team
Surya Prakash Madrecha, Chairman and Managing DirectorA technocrat having more than 15 years of experience in IT Hardware industry.He holds a BSC Degree from Rajasthan UniversityHe is a technocrat and has been involved with the company since its inception. Surya Prakash is a successful IT service business strategist
Chandra Prakash Madrecha, Joint Managing DirectorHas more than 15 years of experience in the field of finance especially IT domainA commerce graduate and holds a degree in computer management from Mumbai University
47
Sunil Madrecha, DirectorHas been associated with Trimax for more than a decade and leads project development and process implementation for all the clientsHolds a degree in computer science engineeringHe has honed his skill sets in the areas of Marketing, IT and Business Development.
Experienced and Stable Management Team
Sudhanshu Tewari, Head of TechnologyHe carries experience of 15 Year in IT Industry
Served various profiles in technology companies like Tricom as a CTO for 3 years, and SPANCO
Telesystems & Solutions Ltd as a Vice President for 8 years
Sudhanshu holds a BE from IIT, Kanpur in India
Giridhar Mangal, Senior Vice President – Finance & AccountsHe carries competitive experience of more than 15 years in Accounts and Finance.
His responsibilities are to Plan the fund, Budget and Reports. He also looks after Finalization of Books of
Accounts
He is a qualified Chartered Accountant from ICAI
Saraswathi Iyer, CFO & Head – Data CentreShe is a Cost Accountant cum Company Secretary and is a Gold Medalist in Economics.
She has been handling assignments both, domestic and international. and has been involved in IT
ITES industries for last 10 years in 20 years of experience
Rajesh Tapadia, Head – Pre Sales & OperationsRajesh holds BE in Computer Science degree with total 15+ yrs of rich experience
His core competency are into Product Management, Practice Development Pre-sales and Bid Management,
Service Creation and Service Delivery.
Specialist having Leadership Experience with Global Data Center & Managed IT Service Providers . 48
End-to-end IT Infrastructure Service Portfolio
49
Client Side Computing
Lifecycle Services
SaaS Asset Planning
and Management
Remote Desktop Management
FMS IT Helpdesk
Management Thin Client
Deployment & Installation
Enterprise Computing
Server Optimization
Virtualization Services
Data Center Consolidation
Storage Lifecycle Management
Data Center Design & Build
Server Storage(SAN/
NAS) OS & Database
Administration Data Center
Services
Network Services
Network Planning & Designing
Performance Assessment
Unified Communications Strategy
WAN/LAN VPN VoIP IP Telephony Wireless Remote Network
Monitoring & Management
Messaging Services
Unified Communications
Tele-presence
Infrastructure Security
Network Planning & Designing
Performance Assessment
Unified Communications Strategy
Firewall Management
IDS/IPS Unified Threat
Management Log
Management Identity
Management Antivirus/ Anti
Spam
End-to-end IT capabilities coupled by reach
50
Service network
(number of people)
Centralized: Mumbai and Bangalore
Branches: 11 Service centers: 48
Devices under management
Links: 4000 Others: Electronic Ticket
Machines, Systems for CTD/ JVVNL
Datacenter capacity
Area: 75,000 sqft. Number of servers: 25
NOC capacity and location
No of seats
Cities - Mumbai: 42
Bangalore: 40Number of cities/towns serviced
61 Cities, by 48 Service Centers and 13 Trimax Branches.
Desktop A+, N+, MCP 500
Server MCSE, MCT, RHCT
205
Network CCNA, CCNP,SCNA
190
Security SNPA, CCSA, CCSE, CCSP
10
Outsourcing BPO/KPO Executives
600
Key Statistics
Trimax IT Infrastructure & Services Ltd is an established system integrator helping enterprises and government to efficiently run and transform operations using IT Infrastructure solutions
Benefits that Trimax brings to a customer
51
Headquartered in Mumbai with 100 + Support Locations, presence in Tier II & Tier III cities across India
We work with customers to develop end-to-end IT infrastructure service that can manage IT environment seamlessly thereby enable clients to be more focused on core business growth and transformation.
Integrator Global network service provide provider of choice with 1700 plus people serving customers of all firm-sizes and across different industrial sectors
ISO 9001:2000 and ISO 27001 certified
Partnership with India’s biggest public sector telecommunications
Our other partners: HP, Lenovo, Nortel,
RedHat, Juniper, Cicso, Microsoft
Being a value-based service provider, we offer highest quality of service at low total costs
TrimaxTrimax has technical expertise inLamp
Linux ./ .Ajax / MySQL/ PHP ( client server and web based development)
Microsoft ASP and ASP.NET/
VB.Net / SQL Server / C # / SQL Server
JavaOracle Mobile Computing
52
Others
Government
BFSI
Media
IT / ITES
Manufacturing
Our Esteemed Customers
53
Others
Media
IT/Technology
Government
Consulting
UIDAIUnique Identification Authority of India
Datacenter Customers
Our Partners and Associations
54
Technology Partners and Associations
Reach network across India
Mumbai
Registered and Corporate Office
2nd Floor, Universal Mill Building,
Mehra Estate, LBS Road, Vikroli
(W),
Mumbai 400 079.
55
Office Locations
First Level, Barve Memorial Complex, Junglee Maharaj Road, Pune
Pune
F-2, Roshan Towers, Gopinath marg, M I Road, Purhitji Ka Baag, Jaipur.
Jaipur
A-106, Nilkanth Palace, Opp. Seema Hall, Satellite Road, 100 Feet, Ring Road, Satellite, Ahmedabad 380015.
Ahmedabad
Premises . 115E, Lenin Sarai, 3rd Floor, P S Muchipara, Kolkata
Kolkata
Sant Ram Complex, 1st Floor, L – 3, Street No. 1, Mahipalpur Extention, New Delhi
Delhi
U – 15 21 / 22 DLF Phase – III, Gurgaon, Haryana
Gurgaon
C – 126 Industrial Estate, Phase – 8, Mohali, Punjab
Chandigarh
270/18, Sri Balaji Complex, 1st Floor, 7th Street Extension, Gandhipuram, Coimbatore 641012
Coimbatore
Old No. 29, New No. 8, Cross Street, Lanbert Nagar, Virugam Bajam, Chennai 600092
Chennai
No. 359, 7th Cross, 1st Block, Madhavan Park, Jayanagar, Bangalore 560011
Bangalore
No. 302, 3rd Floor, Raghava Ratna Tower, Chirag Ali Lane, ABIDS, Hydrebad 500001
Hyderabad
Reach network across India
56
Ludhiana Madurai Mangalore Mohali Mysore Nashik Noida Patna Rajmundary Ranchi
Bhubaneswar Chennai Faridabad Guwhati Hubli Indore Jaipur Jammu Kochi Kottayam Kozikode
Support Locations
Satara Secundarabad Shimla Silliguri Srinagar Thrissur Trichy Triventraum Vijay wada Vishakhapatnam
Contents
57
1 Company Overview
2 Service offerings
4 Business Outlook
3 Why Trimax?
Trimax: A pioneer in IT Infrastructure and Managed ServicesLeadership
USD 70 million enterprise with more than 1700 + people working across 12 branches and 100 +
support locations in India
1st Public Private Partnership in the data center space bringing in the stability of a PSU and the
efficiency of an MNC
Leadership team with combined data center experience of 100+ years
Strong and well known brand for IT Infrastructure and managed services
Growth
Has achieved 100% CAGR over the past few years
Significant revenue growth targeted – CAGR ~ 27% during 2009-15
Contribution of “services” to total revenues targeted to grow from 10% to 32% by 2015
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Trimax: A pioneer in IT Infrastructure and Managed Services
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Profitability
Emerge as a brand to the end customer and bid directly thereby improving profitability
Contribution of high margin IT services to total revenues targeted to grow from 10% to 32% by
2015
Business Strategy
Continue to grow Systems Integration and IT Services Businesses
Clear focus on Government and SMB sector
Account management drive for key focus accounts
Further build Trimax as a brand
Had a steady rise over the years…
BSNL Alliance sole MNS partner (Cisco)
Consolidating e-Governance segment
Commercial Tax Dept, Rajasthan
Jaipur Vidyut Vitran Nigam Ltd
Early entrant into e-Governance
E-mitra (Jaipur)
ITI- Datacenter partner- BOOT model
Empanelled SI of BSNL
Geographic expansion- Singapore & China
NOC set-up
ISO 9001 and ISO 27001 Certification
Strong growth in revenue and profitability built on the foundation of IT Infrastructure capabilities which presents a large market opportunities across both government and enterprises
Sparsh & Intellinet: Infrastructure Managed Services
Tie-ups with Microsoft for mailing and British Telecom for domestic Link Mgmt
MSRTC Ticketing Solution and Export of Software products
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…marked by robust performance
Financial Ratios
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Description 2010 (Audited)
2009 (Audited)
2008 (Audited)
2007 (Audited)
PAT 12.4 11.5 7.6 2.0
EBITDA 20.8 20 13 4
ROA 0.18 0.18 0.17 0.06
Debt / Equity 0.8 0.2 0.9 0.5
Improved profitability and increased utilization of assets provides growth impetus to Trimax
Financial Summary
Revenue Development
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…marked by robust performance
Improved profitability and increased utilization of assets provides growth impetus to Trimax
Financial Summary
Focus on fastest growing regions and customer segments
Consciously drive the bigger pie of Trimax revenues from Government sector
Increase and optimize cross-selling in enterprise business
Foray in new markets and products
Leveraging mid and small market space
Emerge as a brand to the end customer and bid directly, significantly reducing
the sub-con revenues
Focus on strategic alliances and partnershipsLeveraging partnerships to thrust the Managed Network Services business
Increase level of partnerships and technology tie ups with OEMs
Continue to improve operational efficiencyAggressive growth by focusing on high margin services
Drive account focus to ensure repeatability of revenues
Clear Strategy to grow faster than markets
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A bouquet of benefits to our customers
Continuous Innovation The benefits which
Trimax’s IT services provide
to a customer
Low cost of ownership
Affordable and flexiblePricing
Support responsiveness
Quick turnarounds
Employee productivity
Established Local Business:Trimax has been serving local, national businesses for the last 15 years. Customers rely on us for their IT infrastructure services
Professional & Reliable Service:We provide a professional and expedient service and all work is carried out on time and on budget. We work in association with clients in transforming their IT operations
Competitive Pricing:Trimax provides flexible pricing structure to suit all businesses now matter how large or small. We provide 'value for money service‘. We show a client ways to reduce the total cost of ownership by helping them build ‘end-to-end’ IT infrastructure.
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Seamless IT infrastructure can provide you with incremental benefits in process while managing long-term transformations
Automate process and provide secure anywhere access to information improves employee and resource efficiency
Ability of IT processes and systems to respond to changing conditions and customer interactions as they occur, enabling firms to capitalize on opportunities, drive greater efficiencies, and reduce risk
TCO tracks the financial impact of deploying an information technology product over its Life cycle
Infrastructure consulting and configuration allows faster deployment of end to end services with low defects
Price to suit your wallet and match your risk appetite
In Conclusion, Trimax means
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Strong IT Infrastructure provider Trimax IT infrastructure & Services Ltd. (Trimax) is a leading end-to-end service provider of IT Services and
Solutions encompassing Integration, Data Centre, Management of IT Infrastructure, and Networking
Firm has a vision to provide world class Integrated Systems, Solutions and services to the Customers
Proven Track record Over the years, Trimax’s seamless IT infrastructure services has provided incremental benefits for clients
while managing their long-term transformations
Trimax customers range from small businesses to large enterprises, from across government & enterprise
sectors, mainly through various channels like service partners, sub-contractors and direct as well
A trusted name across government, public and private sector organizations like MSRTC, ITI, JVVNL BSNL,
Sparsh, Intelenet and e-Funds.
Focus on strategic growth Strengthen revenues from Government and public sector
Leverage mid and small market (SMB) space
Provide customized and mobile-based solutions
Increase and optimize cross-selling in enterprises
Enhance capabilities through Technology Alliances and Acquisitions
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AppendixCase Studies
Datacenter Build– Infrastructure to optimize cost and energy
Trimax has helped to design and deploy a data center which is India’s first and only IDC to support multi density racks with power requirements ranging from 4 KVA up to 14 KVA per rack.
Partner Established in 1948 as 1st PSU under MoC, GOI
Contributes 70% of equipment to National Telecom Network
6 Manufacturing Plants, 12 RO, 34 AO Turnover of 2000 Crore (Approx)
Location Bangalore, India
Business challenge
Implement, Operate and Market 1,20,000 Sq ft of Data Center on BOOT basis on a INR 220 crore outlay
Datacenter should be able to reduce power usage to achieve considerable cost savings
Flexible to manage energy requirements and space utilization
Results Built one of the largest data center facility in the country with multi-density racks to offer web-hosting, backup, data hosting and related services
Scalable and secured next generation facilities to provide cost-effective solution
Space 1,00,000 Sq Ft in Total 40000 Sq Ft DC to be Operational soon 12,500 Sq Ft of Raised Floor Area Another 30000 Sq Ft for Non IT Infrastructure
Power 11 KVA feed from two Sub Stations Redundant N+1 Transformer (N + 1) Redundant DG Set (2N +1) Redundant UPS System
Cooling (N+1) Redundant HVAC System (N+1) Redundant PAC System
Security Conforming to ISO 27001 Perimeter Security with CCTV and Guards Three Levels of Security – Access Card, Numeric
Code and Biometric Scanning CCTV Monitoring of Entire Facility with 30 Day
Archival Firewall from two different vendors running in High
Availability Mode Customized Security Policy for Customers on
request Different VLAN for different Customers/ Processes
Network Bandwidth from Multiple Vendors on Fiber Redundant Routers Redundant Switches (Core , Distribution & Access
Layer) Redundant Firewall Redundant Fiber Network within Data Centre Redundant Telco Cable till the Racks Redundant Monitoring Solution
ITI Data Center is something that is required in present scenario.
State Disaster Management Authority (SDMA), Govt. of Karnataka1
“ ”67
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Pillars of Maharashtra State Road Transport Corporation Turnkey Project
Online Reservation System Plan Travel (with Search)Get Fare/ AvailabilityView StopsBook/ Cancel TicketsOnline Payment & RefundUser profile features like change password
Online Reservation System Plan Travel (with Search)Get Fare/ AvailabilityView StopsBook/ Cancel TicketsOnline Payment & RefundUser profile features like change password
Training
Train-the-trainer Methodology at every depot level
Training
Train-the-trainer Methodology at every depot level
Data Digitization & Migration
Digitize manual data and migrate to current application
Data Digitization & Migration
Digitize manual data and migrate to current application
Analytics & MIS Reports
Over 100 reports with daily, decadely, monthly frequency with special access rights
Analytics & MIS Reports
Over 100 reports with daily, decadely, monthly frequency with special access rights
Data Center Build & Disaster RecoveryState-of-the-art Data center set up at Mumbai Central DepotDisaster Recovery site at Pune
Data Center Build & Disaster RecoveryState-of-the-art Data center set up at Mumbai Central DepotDisaster Recovery site at Pune
ETIM ImplementationReplaces current Manual Process of issuing ticketsEasy input of info like routes, fares, concessionsMachine handed to crew on dutyOn completion of trip, data transfer from machine to serverDepot Manager reviews reports
ETIM ImplementationReplaces current Manual Process of issuing ticketsEasy input of info like routes, fares, concessionsMachine handed to crew on dutyOn completion of trip, data transfer from machine to serverDepot Manager reviews reports
Project Model: Build, Operate, Own & Transfer – Helps MSTRC to operate
efficiently At Trimax, the standard solution frameworks guide our project methodology which in turn delivers value in sustaining benefits for MSTRC
Project in briefAutomating the existing ticketing system by Electronic Ticket Issuing Machine (ETIM) and Online Reservation System (ORS) for web and advanced booking of tickets
Challenges Provide citizen benefits with
online reservation Operators can track revenue per
bus and profitable routes Enable fleet management Reconcile public finances
Solution Maintain the 247 depots on
BOT model with uninterrupted operations of hardware, software and services involved for 5 years
Generates revenue of INR 400 million p.a.for the client
Building of DC at Mumbai & DR Site at Pune 69
MSRTC Process Definition Information System Strategy: Plan
and Design Hardware sourcing and deployment Network Design and
Implementation Application Development and
Testing IT Services Implementation Data Digitization Data Migration MIS/Reporting Build
Pilot Phase: 10 Locations (5 DO/ 5 Depots, Mumbai)
Phase I: Implementation and roll out for 72 locations across MH
Phase II: Implementation and roll out for 82 locations across MH
Phase III: Implementation and roll out for 83 locations across MH Training (Operations)
MIS/ Reporting/ Analytics
Operate
Transfer Strategy and Plan Train-the-trainer Roll out Plan Training (Sys Admin) Support & Maintenance Plan Phased Transfer Plan (to MSRTC) Transfer Stabilization Period
Support
Transfer
E-Mitra – Transforming governance through
technology
The Government of Rajasthan has formed an e-governance society named District E-Governance Society (DEGS).
DEGS is a district level formation that works in sync with the state headquarter and facilitates the urban and rural finance collection, grievances and application resolution as well.
The objective of e-Mitra project is to work on Public Private Participation model (PPP) wherein certain public-related functional areas are outsourced to private organizations (termed LSP).
Different types of services available at Trimax e-Mitra Centre/ Kiosk
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Agriculture BSNL Education Electricity Food Forest Irrigation
Police PWD Revenue Social Welfare Transport Treasury Woman & Child Development Other
Rajasthan e-governance initiative
Categories of services being provided
Medical & Health Mines Nagar Nigam/ Panchayati Raj Nagar Nigam/ UHD/ JDA/ RHB Panchayat Panchayati Raj PHED
E-Mitra – Transforming governance through
technology
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Project in brief E-governance project
which facilitates the urban and rural finance collection, grievances and application resolution
Payment of Government demands/ levis by the citizen
Document centric services on citizen request
Citizen Information Services
Challenges Handle citizen friendly
utility bill payment services
Provide access through connectivity and manage infrastructure across remote locations
Solution 23 Kiosks across Jaipur
City
Low cost of ownership
Efficient and standardized processes
Customer convenience through increased transparency
Jaipur Vidyut Vitran Nigam Limited– Convenience and care to citizens
JVVNL’s BankerSecure Cash Transfer
Central Database ServerATP machine Cash Counter
Project in brief Develop & operate anytime anywhere
cash collection system for energy bills
in Jaipur city
Build disaster resilient physical
infrastructure with uninterrupted power
Challenges Provide convenience to citizens while
paying energy bills
Maintain and operate cash collection
using IT infrastructure
Manning and securing collections
Solution Improved cash collection cycle and
customer satisfaction levels
More than 2.5 Lakh transactions per
month across 64 centers (36 wired &
28 wireless connections) linked with 1
server
Provide scalable & secured next
generation datacenter facilities
Commercial Tax Department – Effective processes through re-engineering
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Commercial Taxes Department (CTD), Rajasthan has implemented Value Added Tax (VAT) across the State of Rajasthan with effect from 1st April 2006.
CTD is computerizing the implementation and administration of VAT processes. Offices included are Head Quarters, Zonal Head Quarters, Circle / Ward Offices and Check-Posts.
Categories of services being provided
Hardware Setup & InstallationTrimax will supply, install & maintain the PCs, printers, scanners & UPS & deploy 850 desktops PCs, 557 printers, 850 UPS, 130 scanners & 50 servers.
Data Entry & Scanning Operations The work of data entry & verification of data entered will have to be carried out in the all the zones, circles & ward offices, border & marble check-posts by Trimax. It will deploy experienced operators for scanning work.
Trimax has been awarded the contract for the above services in Jaipur, Ajmer, Bhilwara, Jodhpur, Kota, Bikaner, Bharatpur, Alwar & Udaipur for 3 years (28,864 man months)
Commercial Tax Department – Effective processes through re-engineering
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ZonalOffice 1
ZonalOffice 2
Zonal
Office 3
Zonal Office
4
JaipurHQ
Ward 2
Circle 4
Ward 3
Ward1
Ward 2
Circle 3
Circle 2
CheckPost
Ward 1
Ward 2
CTD
Ward 1
Ward 1
CheckPost
CheckPost
Project in briefComputerizing the
implementation and
administration of VAT
processes for a period of 3
years
Challenges Handle data entry and
scanning processes for
faster and efficient tax filing Manage processes and
technologies for tax
authorities
Solution 23 Kiosks across Jaipur City
Low cost of ownership
Efficient and standardized
processes
Customer convenience through
increased transparency
Facility Management – Deliver excellence to our clients
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BPO Customer Ranked #1In Dataquest Survey 2008
Leading BPO in India
20 State of Art Facilities PAN India
FMS Solution includes Data Centre Management Services
Server Management Services
Mail Management Services
Backup &Restore Operations
Performance Monitoring &Tuning
Security and Access Services
Asset / Change / Problem
Management
Helpdesk Call Co-ordination
Incident Management
Reporting & Documentation
Escalation to Customer’s IT Heads
Vendors Coordination & Escalation
Monthly Performance presentation & SLA
reviews with the customer
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Project Snapshot
Site Bangalore Chennai Dehradun GGN 231
GGN 409
GGN 9495
Kolkata Noida Pondicherry Pune Thane Mumbai Barclays
FME 13 8 5 2 14 5 9 1 7 9 11 9
Asset Executive
- - - - 1 - - - - - - -
Call Co-Ordinator
2 1 2 - 2 2 1 - 2 1 2 4
MIS 1 - - - - - - - - - 1 1
FTP - - - - - - - - - - - 5
Network 1 - - - - 1 1 - 1 - 11 4
Server 1 - - - 1 - 1 1 - - 13 4
DBA 1 - - - 2 2 - - 1 - 2 1
Telecom Engineer
- - - - 1 1 1 - - - - -
Total 19 9 7 2 21 11 13 2 11 10 40 28
Facility Management – Deliver excellence to our clients
Remote Infrastructure Management – What have we done for our clients
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Enzen Global Enzen Global is an Upper Quartile Consulting and Services Company working specifically in the
Energy and Utilities market.
Enzen Global decided to go for Remote Management Services across 3 locations in South India.
Involves Remote Monitoring and Management Services from the Trimax NOC in Mumbai.
Paraphora Paraphora offers you the gift of foresight by providing unique “Remote IT Infrastructure Monitoring &
Management services”.
Paraphora focuses on loss prevention of our client’s “at risk” revenue and credibility caused by IT
failures or inefficiencies.
Paraphora guarantee’s the highest possible uptime and system availability thanks to our proactive
monitoring and tailor-made mode of action.
In addition to primary objective of risk avoidance, Paraphora offers complete lifecycle support and
enhance and optimize your IT staff to ensure maximum performance.
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Chowgule Mediconsult Private Limited (CMPL)
Chowgule Mediconsult Private Limited (CMPL) is a company started by healthcare professionals with
more then 30 years experience.
The services of CMPL include Med Docket and International Telemedicine Center
It provides well high quality, cost effective healthcare using internationally accepted technology.
Involves Remote Support and Management & Onsite Hardware Support.
Cyber Impression Cyber Impression has a client base of more than 2,500 customers spread across the world, and
caters to the needs of large to small businesses and industrial groups.
It is service-oriented Internet Company that provides a turnkey menu for Business on the Net.
It has the innovative answers to your toughest web challenges and spearhead in cutting-edge
technology that is guaranteed to give your business a competitive advantage, improve your bottom-
line and create lasting value.
Remote Infrastructure Management – What have we done for our clients
Trimax Value Advantage
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Single point of contact for accounts
ITIL v3 approved operational processes
Simplified support and service architecture
Pool of more than 1000 subject matter experts /engineers at all the levels
Increased ease in implementation
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Thank you.